Évaluations des clients U-Haul Moving & Storage of Cape Coral and North Fort Myers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cape Coral and North Fort Myers

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Albert D. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

david w. le

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Le client n'a pas laissé de commentaire.

craig b. le

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Nothing the whole experience was great

James F. le

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Le client n'a pas laissé de commentaire.

Susanne D. le

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The gentleman who delivered to the Florida house was wonderful, kind and from NY, originally where I went to college. Joann from Woburn, Ma, receiving location was fantastic, courteous, sweet, professional and an employer's best asset. She compassionately listened to my difficult, emotional saga of the emergency of having to clean out the rental and my recent surgery. God bless her and all of you at Uhaul! Thank you for helping me through a difficult time. Rev. Susanne Davis

Steve C. le

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We saw roaches running around.

Richard P. le

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Great location; convenient to our home.

Lois J. le

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The clerk that handle the return was to rude not helpful at all

Robert B. le

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Quick friendly efficient rental of moving truck.

Darya G. le

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Le client n'a pas laissé de commentaire.

Norman H. le

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A wonderful business to work with. Very helpful and the employees were exceptionally helpful. Very nice

Vincent N. le

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Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Vincent N. le

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Miss Judy , and Miss Cynthia are absolutely awesome! My experience would have been horrible if not for them.

Lois J. le

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The person who handle our return was not friendly and rude / the uhaul rode rough the agent ask if I had any issues but didn’t appear to care she ignored my answer

Jesus G. le

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An amazing experience, I used and recommend every single time, wonderful experience.

Brittney V. le

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Le client n'a pas laissé de commentaire.

SHERRI F. le

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Le client n'a pas laissé de commentaire.

Owen T. le

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Le client n'a pas laissé de commentaire.

Daryl P. le

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YOUR SERVICE IS PISS POOR......AWLFUL!

DAVID L F. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Le client n'a pas laissé de commentaire.

Amy M. le

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Check air pressure they were all wrong for a second time we rented a trailer in a month. The place and employees work at a snail's pace. A lot of supervision and organization is needed at this location.

Raymond K. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

BRIAN T. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Le client n'a pas laissé de commentaire.

DARRELL W. le

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Le client n'a pas laissé de commentaire.

Noel R. le

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Le client n'a pas laissé de commentaire.

Carolyn S. le

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Le client n'a pas laissé de commentaire.

Madeline S. le

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Le client n'a pas laissé de commentaire.

Janice F. le

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I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Dan W. le

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we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Jason K. le

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Service was great and Kent was amazing in taking care of our needs.

stephen a. le

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The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

james r. le

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Excellent facility and customer service.

marjie n. le

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UHaul was at a convenient location between the home I was selling and the home I was buying.

Victoria Z. le

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Great place

Roxanne P. le

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One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Michael B. le

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Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

william b. le

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Great people to do business with!

penny h. le

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Awesome guys

Robert B. le

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Very clean, well organized facility

Mose M. le

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Checking in and out all personal was very professional.

Charlotte M. le

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Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Tim B. le

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Very friendly and professional

Patsy W. le

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just crappy

Dorothy K. le

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Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Daniele H. le

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Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Michael K. le

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Courteous and helpful.

william b. le

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Staff was helpful, courteous, friendly. Clean facility.

Chuck H. le

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B

Frank M. le

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Easy access pleasant staff.

Freddy P. le

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ETHAN...Excellent Customer Service....

Lisa C. le

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Easy to deal with!

DAVID B. le

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We hope to come back in the fall Thanks David

John C. le

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Slow with check in

don g. le

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The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

ROBERT S. le

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Second time using this storage , very happy!

Patricia D. le

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Everything was fine, but the pricing seems high.

Wendy M. le

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I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

bill s. le

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I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

richard b. le

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The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

BARBARA U. le

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HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

ROBERT S. le

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I had signed up on-line, checkin went smoothly and efficiently!

reno b. le

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Everything was great. Never had on complication.

Ken R. le

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delivery was on their schedule not mine

richard t. le

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I found this service to be fast, friendly and professional. I would not hesitate to use them again.

Kaili I. le

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No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Robert J. le

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I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

MATTHEW A. le

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The employees were very friendly and helpful.

George V. le

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Good service

Bob T. le

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We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Vicki M. le

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Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Diane H. le

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We were very pleased with your facility and service. We plan to use this storage again next year. Thank you!

micheal p. le

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Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

Richard Z. le

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Very nice clean and safe

Daniel C. le

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N/A

Jody J. le

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I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

frank s. le

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Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

Rebecca M. le

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The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

john g. le

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Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

timothy m. le

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Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!

Anthony M. le

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Dependable equipment. Thank you for the confidence and your services.

ed b. le

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Friendly, careful driver!

Chad D. le

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aa

eileen h. le

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It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

Sandra D. le

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I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

KEVIN S. le

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No comments

Jack S. le

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I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Timothy B. le

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They walked me through several issues with very little pain.

joe g. le

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If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

Rita G. le

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It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Karen D. le

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Easy access and well lit.

Stephen S. le

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Very accommodating staff and clean buildings

gregory s. le

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friendly staff

Susan P. le

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Great option

leslie h. le

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Flexible and knowledgable start. And When You call, somebody answers the phone.

henrietta d. le

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Very Friendly and Kellie was GREAT..

Carolyn E. le

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I used a ubox and it was great. delivered and picked up on time

Elmer H. le

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Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Robert J. le

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The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Chip P. le

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Clean Facility, friendly staff, highly recommend!

Jack O. le

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This is the second time I used U-Haul and would use them again. Everything went smooth.

kevin r. le

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Good job

Christopher D. le

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The parking lot is hard to get to office as trucks are parked double. Service excellent

debra j. le

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I would recommend this storage place. DJ.

Mel W. le

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The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Rosanne B. le

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Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Danny d. le

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Very clean

vaughn s. le

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All around great experience!

phil j. le

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Great moving experience! Will definitely recommend to our family and friends.

George H. le

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My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.

Rae K. le

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Right on timr

LYNN B. le

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The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

Nancy B. le

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Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Rose D. le

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Friendly customer service

Karen D. le

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It was the easiest part of my move so far.

Timothy r. le

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3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Florence W. le

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They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Sue S. le

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Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

VINCENT C. le

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You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

ray b. le

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the pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

Willie d H. le

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Very friendly and professional staff.

Maria M. le

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Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Mike M. le

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Very good experience!!...will highly recommend...friendly staff, great facility!

Richard T. le

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Good job, Kristen was excellent.

david s. le

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Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.

ROBERT L. le

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Very smooth and well organized.

Cheryl B. le

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Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Brenda N. le

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Excellent and friendly sevice

Michele O. le

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I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Mike S. le

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Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Bill T. le

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You have too many card readers at the facility and they are not clearly marked or placed.

ANDRE N. le

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Ok

Daron P. le

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Great customer service, Nice trucks, moved across the US and never had any problems

Dylan M. le

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Courteous staff

Willie d H. le

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I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Lea C. le

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Great pleasant hard working crew. Highly recommend!

Robert D. le

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Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you

Ronald K. le

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We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

LOURDES F. le

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n/a

Linda O. le

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This was a pretty easy experience overall. All staff were pleasant and helpful.

TAKIYAH F. le

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Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!

Rebecca M. le

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Very friendly and helpful

Ron B. le

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the staff was excellent and made a stressful time go much smoother

Michael A. le

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Exceptional customer setvuce

Ed S. le

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Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Paula R. le

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My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Joyce V. le

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Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

kurt r. le

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We will definitely be using this facility again.

Tina D. le

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No comments

Larry C. le

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Personnel were fantastic to work with!

Matthew G. le

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Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Steven S. le

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Great service

Colleen H. le

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Stuff not delivered to correct location

mark b. le

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Great

Danny d. le

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Great people

Dennis for Helen H. le

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One pod was double charged and still has not been credited.

Dennis for Helen H. le

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Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Michael H. le

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My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Patricia Jo K. le

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Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Deborah K. le

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Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

WILLIAM R. le

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Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

marcello f. le

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bad pretty bad manager not friendly rude never will go back there. seriously.

thomas b. le

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Very professional and friendly staff. Great facility.

frank b. le

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great service

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. le

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

joanna j. le

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Great delivery person (Pam)

Eunice B. le

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Great guys to deal with

Julie M. le

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We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Gillian K. le

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The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

ROBERT S. le

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This worked out very well for us, we will be back!

Thomas K. le

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Thank you for your help1

Laura P. le

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We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.

Dawn S. le

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While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

John S. le

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Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

Amber B. le

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I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.