Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

5 594 évaluations

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

robert j.  |  Expérience générale 
Évaluation :
5

Autumn was the best service rep EVER!!!!!

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA B. 
Évaluation :
5

Short on help long wait time.

Mark B. 
Évaluation :
4

several locations closer to my house but they were full. had to drive extra miles to return.

Dennis B. 
Évaluation :
1

Have more people working at the store. I waited 4 hours for someone to help me and find my unit. It was also delivered to the wrong place as it went to north fort Myers and not south fort Myers. I had to drive an extra 10 miles.

Rossio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
3

I have been called repeatedly and harassed to pay for a U Box that I returned/emptied 3 months ago. I was also charged 1 month extra and had to wait a week to have my money returned. Wait times when calling exceeded 20 minutes on hold. Not cool ðŸ'ŽðŸ»

Christina C. 
Évaluation :
1

One of the boxes wasn't sealed properly so rain got into the box and ruined our belongings.

danielle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny L. 
Évaluation :
5

Everyone was very friendly and helpful, great job getting me out the door fast, I was on a very tight schedule and the helped me meet it. Thanks to everyone involved.

saul A. 
Évaluation :
2

1-Friendly but overworked staff. I was to pick up the van at 10am. I arrived 9:50. The line was out the door. One person at register. This was crazy! I waiting on line over an hour for a reserved van. You need more people in your busy days Saturday and Sunday. My entire day was delayed because of this. 2- i reserved online with my debit card. After and hour on line i was told the cannot take debit cards. Where were the signs? The notices? Let people be prepared. Dont surprise them with new information especially after waiting an hour on line.

Lisa S.  |  Premières impressions 
Évaluation :
5

Rien

Denis L. 
Évaluation :
5

It was a good rental experience. The equipment was in excellent condition and the customer service at the location was very good.

James J R. 
Évaluation :
5

Take the people from N. Ft. Myers, give them a raise and fire the people at the south location. Incredible how much difference there was between staff at each location. The ones at the south location couldn't do anything and the ones at the north were top notch.

Dennis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susana C. 
Évaluation :
5

Very friendly and helpful.

Edward L. 
Évaluation :
2

The male person (late 20s early 30s) at the service desk different was really rude and disrespectful.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE B. 
Évaluation :
3

more people there was a line of people waiting at all times when I was there only one person working inside and they really didnt care how many people waited or for how long no desire to try to speed up this unnecessarily long long long wait need to mark return better waited in this long long long line to find out I was in the wrong line

JOY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rucny R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARMANDO C. 
Évaluation :
5

Lady was very Nice and polite and efficient

Gloria G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy F. 
Évaluation :
1

First off the address provided and confirmed with you via phone was wrong. I was told to go to 11401 S Cleveland Ave. Waited in line for 20 mins to be told I drive another 20 miles because my container was shipped to another place. Arrived at 1601 N Cleveland Ave and people were awesome there. Waited in line for 1/2 hour to be told it would be over an hour before they could get to me because they didn't have enough employees. I arrived at 9:45 and did not leave with pod until after 1 pm that is over 4 hours of waiting. I was not the only one that day that had similar experience.

JEFFREY S. 
Évaluation :
5

Best u haul location ever, lady at the desk was super nice and make everything fast and smooth.

JORGE Y. 
Évaluation :
5

Was having trouble with the app and after-hours drop-off. Cynthia from customer service was great. Very helpful and understanding.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
3

The facility is over crowded. Way too many household shipping containers stacked all over the place. The return equipment route had vehicles and movers in the way.

Cory K. 
Évaluation :
2

We had reserved a truck and appliance dolly from a location near us a week in advance. They did not have our truck at the pick up time and had to send our reservation to the main location, which added 20 miles to our cost. It took more then an hour to get checked out and more then an hour when we returned it. The staff was in no hurry to help anyone. We will not recommend this location to anyone.

Frederick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger H. 
Évaluation :
1

Four hour wait to pick up containers after scheduled pick up time. Earlier contacts were with long phone wait times, dropped calls with each transfer and incorrect billing information. Took five hours to get something corrected. Containers held half of what I expected. Had chairs not stackable and took up too much of the space. Also some furniture damaged due to being on side with too much weight on legs. Totally disappointed in Uhaul.

EMMANUEL C. 
Évaluation :
4

My experiences with UHaul have all been positive. Long haul truck rentals, Ubox usage, dealing with staff directly or online, very efficient and professional. UHaul certainly makes a complicated, stressful move simple, fairly priced, and feeling good you chose their services.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
1

If management can deal with customers in a more professional and understanding way.

JORGE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra J.  |  Online Move In 
Évaluation :
3

We rented a 10x15 a couple weeks ago then I ordered a 5x10 the day we were supposed to move in. The website offered the 5x10 but said nothing about a waiting list. We knew we needed 2 units so we thought we were good. The facility didn't have the smaller unit nor did any other facility in the area. Now I was driving around with stuff in a truck that I didn't have a place for and the truck needed to be returned 12 hours later. My thoughts Uhaul should update there website so units ONLY available are offered for rent. Otherwise truck ran great, tow dolly worked great. I would have liked to kept my business with Uhaul considering how much money I've spent with them in the last month.

SHAUNP H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

I rent the 4x9 motorcycle trailer, because it's convenient whenever I need to drop off or pick up my bike. It beats having to ask a friend to follow you, or drive you somewhere. This location is not only in a handy location, but the employees are helpful and friendly.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

75 $hold was put on my card i'm waiting for the 25 $refund to my account. was told it was going to be given upon return.

Richard H. 
Évaluation :
5

They a good people and make good service for everybody

JEAN D. 
Évaluation :
5

Have ALL U-Haul locations as helpful as this one.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMPHREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
2

I had 1 box left, and my lock to install. Access denied; re-signed at both boxes and access granted - but neither the sliding doors nor swinging would open. Customer service connected me to 'emergency - fire/police'. We played that several times - the 3rd time I requested to the rep staying on the line during transfer and it didn't! Connecting says 30-40min wait; 10mins after 7pm was the time. That was after reserving with Blake, not getting the online site to accept some info, then repeating almost everything again inside the N.FM location. Not a stellar beginning!

Craig D.  |  Premières impressions 
Évaluation :
5

My cashier/clerk was great friendly and professional.She knew what she was doing and although the store was slammed she handled everything so well.I stayed patient and with a positive attitude so everything turned out great.

melvina w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Expected a long line but found in libby checkin was great and timely. Truck was in good shape and clean. Very pleased with the experience.

charles F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Requested 6 u-boxes. 3 delivered one day, have them picked up and the 3 others dropped off that day. Seemed simple enough but I was wrong.. My order receipt came through as 3 u-pods. I spent 2-3 hours and spoke to at least 15 people each telling me the person they were transferring me to would be the ones that could help me confirm 3 more pods would be dropped off when the 3 were picked up. At the end of the day I had zero answers. Finally got in contact with someone the morning of my pick up and they did not have 3 additional pods on schedule to be delivered but they got me 3 more after I spoke with them. When the driver left they said because of the way it was set up I will need to call the office and make sure these three get picked up and delivered with the three others. Not looking forward to having to call and set aside a day to deal with the complete idiocrasy that is the uhaul customer service. I will need to plan a full day and do some meditation in the morning to calm myself for the task ahead and I'm sure at the end of it nothing will be accomplished. I also need to put aside a few hours to pick up some sod and fix my lawn after the delivery driver tore apart my lawn and left a giant hole after she got stuck and I had to push her out. No reason why she should've ever needed to go through my yard in the first place but I guess I'll take some time away from my family to fix her mistakes. Can't believe I'm spending thousands of dollars for this.

JARED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
2

Kinda disappointed me, broken moving cart things/very few, no dollies, no information about anything.

Kayli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piersalvo M. 
Évaluation :
5

I just have to say since I have gotten the storage the staff has given me amazing service and hospitality. I checked in my truck today and Autumn was great. She explained to me all about the check in process of return the truck. Autumn made it such and easy process and I was off to my appointment in no time! Thanks to Autumn I will use this U-Haul location again.

GUSTAVO M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRIA A. 
Évaluation :
2

I reserved a truck a week prior and when I arrived there was no truck. It took about an hour to provide a larger truck. My schedule for the day was blown up and I wasted an additional hout rescheduling.

Dennis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
1

Truck I reserved was not at the location. After over 45 minutes on hold I was told It was at another location in North Fort Myers 20 miles further away. I explain this to the person at the desk. And they told me I would get 50 $off because my truck was not available when when and where it was supposed to be. However I was charged the full amount the 50 $was not taken off. It's not only that but I ended up paying an extra 35 miles worth of mileage plus my gas and my time driving 45 minutes each way because the truck wasn't where it was supposed to be. The location where I finally was able to get the truck was backed up and took forever the same with returning it a big waste of time.

David A. 
Évaluation :
1

Reserved at Palm Beach Blvd location- when I got there they didn't have it. Was sent to location on 41 by Page field, they didn't have it, then had to go to NFTM- wasted a lot of time, money & energy! Not Happy

Ernest T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD S. 
Évaluation :
5

Very friendly and helpful staff. Will be renting another unit in the near future.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lony S. 
Évaluation :
5

The trailer had a damaged rubber bumper in the back of the trailer. I would've thought they would've fixed that before re-renting.

Dale M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Fantastic husband and wife team!

Pamela C. 
Évaluation :
5

Very easy check in.

John J. 
Évaluation :
3

Truck was rundown from appearance to mechanics.

TERI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Nothing …fast, efficient, & very friendly!

BRADLEYS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m.  |  Expérience générale 
Évaluation :
5

Thanks for being understanding when in all our chaos, we forgot to bring back the dolly with the truck!

Jason L. 
Évaluation :
3

Pobre acseso

EDMANUEL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aldo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
3

I moved out on 31 Oct and notified the front desk. Still received a bill for Nov with a late fee on it on 6 Nov. I shouldn't have to call or email to get this corrected.

Jerold N.  |  Expérience générale 
Évaluation :
5

UHAUL was amazing and nothing but professional when working with the Bedford NH office and Cape Coral/Fort Myers office. No complaints here. Our driver in FL who delivered and picked up our Ubox was friendly knowledgeable and can she drive! Thank you for getting our stuff here safely and on time.

Gail P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
4

Friendly staff, quick check in and good equipment.

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OSCAR G. 
Évaluation :
5

Rien

Cheryl L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zaida P. 
Évaluation :
5

Keep it up. GRATE Team Work. Thank you. Jesus.

Jesus L.  |  Expérience générale 
Évaluation :
4

I initially wanted 7 days but when I went to pick up the unit I decided on 5 days. I was told I had to take 7 days.

MELANIE R. 
Évaluation :
5

The Managers of each location went above and beyond. Both were absolutely amazing. Plz pass this review on to both as employees need to hear kudos from customers.

Randy R. 
Évaluation :
3

I moved out of the storage unit because the facility is too congested with personal storage boxes. They seem to be everywhere and can't find a place to park unless I go early in the morning when it opens. I am a musician and store my gear there every hurricane season. This was my third year using it for 6-7 months. I won't be back.

james b.  |  Expérience générale 
Évaluation :
5

The Manager Alanee Roy is Fantastic! I recommend this location over any other in our region. I really appreciate the great customer service.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
1

1. The uhaul pickup location changed my drop off location without notifying me 2. The uhaul pickup location center over exaggerated the fill level of the gas tank. (I took a picture) 3. The uhaul pickup location took 1 hour to assemble the truck, trailer and pads even after an online check-in. 4. Some furniture pads were wet 5. Truck was low on oil 6. The "moms attic" leaked making my boxes wet I no longer can trust u-haul reservations and in the future I will make sure to check truck before accepting the contract.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

The customer service representative's could really use some training. Everyone there seems to hate their jobs, they all need an attitude adjustment.

NELSON G. 
Évaluation :
5

Excellent customer service. Very knowledgeable.

Linda T. 
Évaluation :
5

It's hard to improve what's this good already 🎶🔨

George M. 
Évaluation :
4

Nothing against the final location, but the uhaul website and reservation procedure was garbage. Never have a I seen such poor management of equipment location. I had to go to THREE locations to finally find where my truck was. I had also reserved a dolly. They didn't have the one kind I reserved, but instead had an appliance dolly. Ok, fine, but why should I be charged the extra amount for a larger dolly when that is not what I reserved? When I asked the manager at the final location - she said - it happens all the time. And the man I front of me was told the wrong location as well. It's ridiculous. I'm incredibly disappointed. Next time, I'll take my chances with another company. Fix your system, you're too large a company to be this poorly managed. (Coming from someone who works logistics)

Kristeen A. 
Évaluation :
5

The young lady that checked me in was very very nice

SHARON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUY N. 
Évaluation :
4

I had trouble when I brought the truck back with the smart phone return process, maybe my phone isn't as smart as it should be!!!??? Called Uhaul and had no problem. Thank you for an excellent experience in moving!!! 😀

DEBRA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

Clean and cool

sudel r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L.  |  Expérience générale 
Évaluation :
4

Would have been excellent with the exception of poor parking and access to storage unit entry and exit. Just a pure nightmare getting in and out and can become a confrontational situation with other tenants. Staff was excellent thou, thanks.

Michael L.  |  Expérience générale 
Évaluation :
3

Rent was due 29th could not move out till 30th.refused to pro rate. Facility is crowded and hard to navigate due to parking lot being used for storage. One person stood out as helpful...young man named Eric I think... everyone else was indifferent and not helpful.

Carl F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LJUDMILA B.  |  Online Move In 
Évaluation :
3

Only 3 issues. 1. The storage unit that I was told was 10 x 15 is not that size. It's a lot less. 2. Sold out of units. I wanted 2 more but you people don't have any more. 3. NO Military discount. WHAT the F--k.

Hunter C.  |  Premières impressions 
Évaluation :
5

Everyone at U-Haul from San Tan Valley AZ to U-Haul in North Fort Myers/ Cape Coral, FL has made my super stressful move an easy move once in their hands. My items made it here damage free. Super helpful staff!!!!!!!

hollie L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacqueline d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETERJ P.  |  Premières impressions 
Évaluation :
3

First, you should be convicted of deceptive advertising. Although you have huge signs advertising 89 $a month units, you don't actually have any for rent and there is a wait list so you won't have any to rent for the near future. When I rented, I had to take the bigger size for 249 $a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don't pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn't tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.

teresa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B.  |  Online Move In 
Évaluation :
3

It was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month

CHRISTOPHER A.  |  Expérience générale 
Évaluation :
5

They gave me "peace of mind" during this stressful time.

Linda H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georlene S.  |  Premières impressions 
Évaluation :
3

I would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.

Renee R.  |  Expérience générale 
Évaluation :
4

Key pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions

June F.  |  Premières impressions 
Évaluation :
3

Parking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.

deborah c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELPIDS P.  |  Premières impressions 
Évaluation :
2

The place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.

Floyd K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

Customer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.

Mandy Lynn V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnamarie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Premières impressions 
Évaluation :
5

Customer Service was excellent. I’m very happy.

YAMILE P.  |  Premières impressions 
Évaluation :
3

The website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.

Celia B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani M.  |  Online Move In 
Évaluation :
3

The U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.

WILLIAM C.  |  Premières impressions 
Évaluation :
2

The facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.

ALISON D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merri M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S.  |  Premières impressions 
Évaluation :
5

The only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.

Clayton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI H.  |  Premières impressions 
Évaluation :
2

The woman I worked with was funny and nice but she didn't give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I'm worried for the next time I go for it to happen again so I'm going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.

ANDREA I.  |  Premières impressions 
Évaluation :
5

Alana (probably misspelled) was great!

Todd R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
3

Inside the storage facility there is strong odor of urine

patrina m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Premières impressions 
Évaluation :
5

The receptionist was excellent at helping me with my reservation. Awesome 

equinda v.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDMANUEL L.  |  Premières impressions 
Évaluation :
5

Keep up the great work! Thank you!

Benito P.  |  Premières impressions 
Évaluation :
5

Thank you for providing excellent service!

Sienna K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon G.  |  Premières impressions 
Évaluation :
5

a second elevator would be nice

Cary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

everything was good

BARBARA U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R.  |  Premières impressions 
Évaluation :
5

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris d.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly

Robert A.  |  Premières impressions 
Évaluation :
5

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  Premières impressions 
Évaluation :
5

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  Premières impressions 
Évaluation :
5

Excellent facility and customer service.

james r.  |  Premières impressions 
Évaluation :
5

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  Premières impressions 
Évaluation :
5

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  Premières impressions 
Évaluation :
5

No comments

Tina D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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