Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

6 081 évaluations

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhona M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

See above comments. Has more to do with UHaul then the employees

Michael M. 
Évaluation :
3

No one reviewed paperwork, no one showed us the truck (just pointed to it) truck wasn't there for reserved pickup time so we had to take a bigger size, only 1/4 tank of gas, horrible loud whistle sound for 22 hrs was not pleasant.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

The girl who helped me with my return, both the truck and rentals like dollies and blankets AND lots of supplies I over bought, was knowledgeable, efficient, friendly and a wonderful change from the absolutely horrible experience I had with U-Haul earlier at different locations and on the phone.

Terri M. 
Évaluation :
5

Lower the milage price 20 cents that would be a fair price to pay. I always have to rent a bigger truck because I don't have a major credit card that's not fair.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
4

N/a

Dan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

They did a great job taking back the wrong truck.

DARRELL B. 
Évaluation :
5

Very prompt service and friendly staff.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

The only complaint is the place I originally requested to pick up the truck was changed at the last minute. Where I had to pick up the truck was much further away. With the increased cost of gas it was very unfair to be charged more mileage than it would have been.

Janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL P. 
Évaluation :
5

Girls at the service desk were awesome and jay did an excellent job of cleaning the truck before I took it thank you

dora E. 
Évaluation :
5

The young lady that help me and did the contract was excellent and very helpful. Excellent employee represents the company in a professional and caring manner.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

it was a great experience

Joseph W. 
Évaluation :
1

This was a total mess. This location is not at fault. IT IS CLEARLY UHAUL. Day of rental, with a confirmed reservation in hand, I am told there are no trucks available in Fort Myers. I have crew coming in to clean out a church hall, so a work crew can start installing new flooring. And literally 1/2 hour before the scheduled pick up I am told no truck available. THIS IS A UHAUL ISSUE. YOU HAVE TO BE ABLE TO MANAGE OUR FLEET BETTER. After some "brow beating" your rep told me he could get a 20' truck for us (we reserved a 26'). Had no option but to take it. End result, because of delays...etc we had to work our crew overtime to get the job done. This was bad enough, but if we had to send the install crew home the next day it would have resulted in significant cost overruns on the project. ALL BECAUSE OF UHAUL! Terrible service. Just terrible. No only will I not recommend UHAUL to anyone, I will look for other options in the future. You have no issues hanging your customers out to dry.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock B. 
Évaluation :
5

I used you to move from Chicago to Florida,I had no problem.

Darrell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
3

The customer service reps feel either overworked (the ones who care). The one I had at pick up had an attitude that didn't comport to respectful interaction. My movers were amazing!! Highly recommend Handy Movers.

Misty P. 
Évaluation :
5

Excellent customer service very good Friendly atmosphere

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
3

Your customer parking floods. I'm sure the staff parks there as well. Being that hurricane season is here, you should consider getting it fixed

MIRIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT FREDERICK F. 
Évaluation :
5

Rien

bruce Y. 
Évaluation :
5

Lady who helped me at the front desk for checkin was very good.

Leonard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
1

I call the price for round trip about 30 one way about 100 I take trailer x 8 hours and pay 32 now Uhaul take more money from my account I put the charge in dispute.

Rene D. 
Évaluation :
2

We had issues from start to finish: First, the friendly person who set up our reservation put it in for the wrong days which we luckily discovered when we called to make a change on the day of our intended pickup (which was a week before the date the person incorrectly scheduled) We were told it was fixed but when we showed up, the unit wasn't available and we had to wait around for a long time while they fixed the issue. The staff was nice but obviously annoyed (not at us, but still somewhat unprofessional). Then, the one we got was damaged so we had to wait again. Finally, we are off and get it loaded. Upon our return to drop off, the communication was horrible. Someone told us where to park it but there was no receipt or confirmation we received it. I honestly was nervous it got messed up until it arrived in our driveway. When the movers we contracted through UHaul called to schedule our drop off, they asked us to confirm the pickup location because it wasn't in their paperwork. I could find it nowhere in my email or paperwork either. Finally, the movers asked for payment codes which I had to call the 800 number and search for. This should be more self-explanatory and easy to find. Overall, a frustrating experience and I don't think I'd use Uhaul Uboxes again because of it.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
5

When the trailer was returned, the uhaul tech indicated I would receive an email with my receipt. I still haven't gotten a receipt.

Rick W. 
Évaluation :
5

It was a pleasure doing business at the 16901 N Cleveland ave location. Ailene the manager and her team were exceptional. The woman who cleans the storage units could not have been nicer. 100 % recommend

michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Service good. Think insurance is to expensive. Not against having but relative to the rental cost of the trailer it is to high.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Add a extra return person

Darrell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
5

I had a guaranteed reserved van and yet at another center they gave it away, because I came after someone who got there before me. I was there on time, but there was a line, so they gave my van away. Fortunately, the agent called a center a few miles away and I got a van. I called the center to check my charge and the representative is making an inquiry to get my $50 reserved fee returned.

denise D. 
Évaluation :
1

work on customer service because you have none 2 people out of 6 treated me with respect and Courtesy and empathy not even the area supervisor that i spoke with on the phone gave a beep that my truck was not there so i'm going to guess that who ever reads this will not care ether. but i do have the corp. number for the CEO and i will be contacting him hopefully you will pass this on and something gets done to save this company

Stephen B. 
Évaluation :
1

I rent from U-Haul at least 2 to 3 times a month. I normally go to one of your authorized dealers in Cape Coral which does an amazing job. Had to go to this location because it was the only one that had the trailer. I would never recommend or go to this location ever again. I drop my trailer off on Saturday at 2 o'clock. They didn't check my trailer in until Monday morning and try to charge me for the two extra days even though it was on their line. It was a process when I got there to even get the reservation started. And when I dropped it off it was in a more of a process to get it undone. This location needs lots of work definitely don't go to this location

Bailey N. 
Évaluation :
5

The truck was dirty inside and outside when we picked it up. Other than that everything was awesome, thank you

fonya W. 
Évaluation :
5

Very personable and helpful with all our questions.

Warren B. 
Évaluation :
4

Make sure that the customer knows that some of your dollys are wider than others. I would have insisted on the surge brake model had I known that.

Joyce D. 
Évaluation :
1

Check in process is awful. You have to walk outside in the rain to upload I'd instead of giving it to them at the counter . Equipment was dirty and in bad condition. My original truck got canceled!

Ryan S. 
Évaluation :
5

Everything went smooth . I've pulled Uhaul's 4' x 8' and 5' x 8' trailers many times and they always pull fantastic and ride smooth. One thing could be improved is some of the 5' x 8 ‘ trailers are very heavy to lift on receiver ball . Definitely could use a trailer jack.

tim K. 
Évaluation :
5

Maybe 1 or 2 more clerks. When I picked up on Saturday there was one cashier, but only one customer in front of me. Sunday when I dropped off there were only 2 clerks and 5 customers ahead of me. Some customers take time. Another clerk or two would be good at certain times. :)

Connie S. 
Évaluation :
1

Better signage guiding you to return station. I parked truck on south side of building.. We inside and waited more than 30 minutes I got to counter and was told to drive around return station. It took 3 minutes to complete return. Your signage poor to say the least. Obviously there is a management issue as 3 employees II spoke with say your operation is disorganized.

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Equipment was not available where I rented it from. I had to go to this location. They were excellent. Very friendly and helpful.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Initially was rented a vehicle that was parked in by other rental vehicles. Had to go back into the counter to get another.

Devon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Mark H. 
Évaluation :
5

The girls there were great.

Milton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN O. 
Évaluation :
5

Thanks for switching us to a bigger storage unit with late request. Could not ha r fit everything in smaller one.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine L. 
Évaluation :
5

The entire process from beginning to end was efficient and easy.

laura I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen U. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph R. 
Évaluation :
5

The employee's are excellent good employees

FELIPE M. 
Évaluation :
3

They didn't have the truck i requested. I had to take a different size.

Adam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

Quick, easy return.

Kyle M. 
Évaluation :
5

Awesome service.

Francisco V. 
Évaluation :
5

Very friendly and very professional

Roberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean D. 
Évaluation :
5

Nice location, had everything you could imagine, people were great!!!

Charlie L. 
Évaluation :
1

Not friendly; customer service below par. Sexual harassment from the person who received when I brought the rental back. Disrespectful and disregarding owner. Appreciate the van, will not be back.

Ashlie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean G. 
Évaluation :
3

Better customer service… first of all, we reserved (reservation guaranteed, mind you) a trailer. When we got there, we were told it was not available without any further information given. I asked if there were any other trailers for towing, and then she said yes, and worked out a smaller trailer. She said that uhaul kept sending these people to her for that trailer and she doesn't know why, but has the label owner on her name tag… seems to be exactly her problem to fix.

Breanna B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodoros K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARAMIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
4

Very nice facility and staff but pricing is too high.

Jeff A.  |  Expérience générale 
Évaluation :
5

Personnel amical

Eric T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD K.  |  Premières impressions 
Évaluation :
4

Only issue I take is with thee accessibility of the storage unit where the cars pull in. There was usually only 1 way in and same way out and pulling a trailer to get out really was bad. They either had signs saying do not enter for alternatives or they had the roadways block with boxes and trailers and vans. Makes it horrible to just drive up to the loading entrance for loading ad and unloading. You should provide clear drive paths at both ends of the storage facility allowing vehicles a clear ingress and egress possibilities.

Todd G.  |  Expérience générale 
Évaluation :
1

When we got to my unit the AC building doors were not working. Only the single door and it was left wide open. An associate was walking by and I asked about the doors. She barely acknowledged me and said what can I do about them, they're broke , someone's coming Monday! as she obviously was more interested in her cigarette and didn't want to be bothered My question is why was It even rented to me without letting me of the problem. I have all antiques in the unit so to say I don't feel comfortable would be an understatement. Very very disappointed Patricia Gillen

Patti G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Awesome place to store your toys. Very friendly staff and reasonably priced.

DAVID B.  |  Expérience générale 
Évaluation :
3

Access was tough at times due to the confined space for vehicles. Also not enough provided carts. The elevator broke down too much.

Jared R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley D.  |  Premières impressions 
Évaluation :
5

GOODO EXPEREIENCE

BARBARA U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne T.  |  Premières impressions 
Évaluation :
5

Very nice place Staff was ready to help I want to let everyone there know keep the good work

Herchelle D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Expérience générale 
Évaluation :
1

I will tell everyone NEVER to go to this place. They are rude and disrespectful.

jon v.  |  Expérience générale 
Évaluation :
3

Staff we very friendly and helpful and together with a clean facility would have been easy to recommend the location. The issues are not with the location, had reserved 2 storage units one on the 1st floor and the other on 2nd floor. When I arrived was told there was no units available on the 1st floor. Only once I became insistent did the team go and find a unit. This is the 2nd occurrence when reservation was made with U-Haul and there was an issue. Generally the U-Haul website is slow to navigate.

Bruce A.  |  Premières impressions 
Évaluation :
5

Excellent

kevin d.  |  Expérience générale 
Évaluation :
5

Overall 6 stars if 6 stars was available

Edward P.  |  Premières impressions 
Évaluation :
4

At times moving containers blocked access to get in to the storage units.

Deborah S.  |  Expérience générale 
Évaluation :
4

Very clean

john s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M.  |  Expérience générale 
Évaluation :
5

Everything was great!!

Eric R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori c.  |  Expérience générale 
Évaluation :
5

Merci.

John D.  |  Expérience générale 
Évaluation :
5

Women waiting on me was very professional and extremely patient. Phone was constantly ringing and she handled it along with me like a champ.

Frank D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B.  |  Expérience générale 
Évaluation :
5

Was a very good experience and would rent a unit from you in the future should the need arise.

michael h.  |  Expérience générale 
Évaluation :
2

Hello, The facility is good but the staff in the office all are really really rudest, nobody is friendly there. Merci

massimo c.  |  Expérience générale 
Évaluation :
5

I had to arrange temporary storage for personal belongings long distance from Toronto Canada because of COVID. I had NO IDEA how to organize this but the office staff was extremely helpful and walked me through the process so within a half hour I had a storage space ready to have my neighbour store my things on my behalf. Thank You! Jim

James L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tera R.  |  Premières impressions 
Évaluation :
3

The property is a chaotic mess...difficult to drive any vehicle through. The alarm(s) go off when entering a unit...whether you enter your code or not (no big tho). Unit given fit my needs well. One female staffer is very rude, intrusive and condsending. My agent was pleasant. As if any of this is considered...the norm

William R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Expérience générale 
Évaluation :
3

Understaffed Too humidity in storage

benjamin g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine T.  |  Expérience générale 
Évaluation :
5

Great service

Christine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Expérience générale 
Évaluation :
5

Only issue I had was the lot was so full it was difficult to even enter with the trailer in tow to unload. They need to clear out a designated path for all hours.

Todd G.  |  Premières impressions 
Évaluation :
3

Always alarms going off in the building I figured with a b and a card or a code to get in the building that it was a 24-hour access but that wasn't the case I was charged for locks that I found out that was supposed to just come with the unit mind you I've got multiple units my rental truck had cockroaches in it so now I have to worry about anything getting into my new place besides those issues it was an okay building I would definitely say as far as temperature wise in the Boudin was not too great they have young teenagers God help them at work for them but most of the part that are lazy

KENJI J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

The only issue is that vehicle access to the entrance of the facility is difficult and often very tight. Also, cart access can be challenging, a couple times one or two families used all 5 of the carts and I had to carry my items, not ideal

Susan C.  |  Expérience générale 
Évaluation :
2

The roadways & drive through areas are too congested with all the storage boxes everywhere. Many times I was trying to leave & had to wait for large trucks to get out of the way. Also there are only 2 flatbed dollies & 2 mattress dollies? On weekends I had to wait many times to obtain a dolly since it was busy. Then, after sweeping the storage unit, could not find a trash can anywhere to dispose of the sweepings. Overall, not happy with your storage facility.

Bryan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnamarie J.  |  Expérience générale 
Évaluation :
5

Ref #4: I had to wait awhile to have my lock cut off. It would have been nice if more than 1 person could have done it.

mary anne q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUNP H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert j.  |  Expérience générale 
Évaluation :
2

1-Friendly but overworked staff. I was to pick up the van at 10am. I arrived 9:50. The line was out the door. One person at register. This was crazy! I waiting on line over an hour for a reserved van. You need more people in your busy days Saturday and Sunday. My entire day was delayed because of this. 2- i reserved online with my debit card. After and hour on line i was told the cannot take debit cards. Where were the signs? The notices? Let people be prepared. Dont surprise them with new information especially after waiting an hour on line.

Lisa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V.  |  Expérience générale 
Évaluation :
5

Lady was very Nice and polite and efficient

Gloria G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra J.  |  Online Move In 
Évaluation :
3

We rented a 10x15 a couple weeks ago then I ordered a 5x10 the day we were supposed to move in. The website offered the 5x10 but said nothing about a waiting list. We knew we needed 2 units so we thought we were good. The facility didn't have the smaller unit nor did any other facility in the area. Now I was driving around with stuff in a truck that I didn't have a place for and the truck needed to be returned 12 hours later. My thoughts Uhaul should update there website so units ONLY available are offered for rent. Otherwise truck ran great, tow dolly worked great. I would have liked to kept my business with Uhaul considering how much money I've spent with them in the last month.

SHAUNP H.  |  Premières impressions 
Évaluation :
2

I had 1 box left, and my lock to install. Access denied; re-signed at both boxes and access granted - but neither the sliding doors nor swinging would open. Customer service connected me to 'emergency - fire/police'. We played that several times - the 3rd time I requested to the rep staying on the line during transfer and it didn't! Connecting says 30-40min wait; 10mins after 7pm was the time. That was after reserving with Blake, not getting the online site to accept some info, then repeating almost everything again inside the N.FM location. Not a stellar beginning!

Craig D.  |  Premières impressions 
Évaluation :
5

My cashier/clerk was great friendly and professional.She knew what she was doing and although the store was slammed she handled everything so well.I stayed patient and with a positive attitude so everything turned out great.

melvina w.  |  Expérience générale 
Évaluation :
2

Kinda disappointed me, broken moving cart things/very few, no dollies, no information about anything.

Kayli B.  |  Premières impressions 
Évaluation :
5

I just have to say since I have gotten the storage the staff has given me amazing service and hospitality. I checked in my truck today and Autumn was great. She explained to me all about the check in process of return the truck. Autumn made it such and easy process and I was off to my appointment in no time! Thanks to Autumn I will use this U-Haul location again.

GUSTAVO M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob G.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Will be renting another unit in the near future.

Richard S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m.  |  Expérience générale 
Évaluation :
3

Pobre acseso

EDMANUEL L.  |  Expérience générale 
Évaluation :
3

I moved out on 31 Oct and notified the front desk. Still received a bill for Nov with a late fee on it on 6 Nov. I shouldn't have to call or email to get this corrected.

Jerold N.  |  Expérience générale 
Évaluation :
5

Keep it up. GRATE Team Work. Thank you. Jesus.

Jesus L.  |  Expérience générale 
Évaluation :
3

I moved out of the storage unit because the facility is too congested with personal storage boxes. They seem to be everywhere and can't find a place to park unless I go early in the morning when it opens. I am a musician and store my gear there every hurricane season. This was my third year using it for 6-7 months. I won't be back.

james b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy M.  |  Premières impressions 
Évaluation :
5

Clean and cool

sudel r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L.  |  Expérience générale 
Évaluation :
4

Would have been excellent with the exception of poor parking and access to storage unit entry and exit. Just a pure nightmare getting in and out and can become a confrontational situation with other tenants. Staff was excellent thou, thanks.

Michael L.  |  Expérience générale 
Évaluation :
3

Rent was due 29th could not move out till 30th.refused to pro rate. Facility is crowded and hard to navigate due to parking lot being used for storage. One person stood out as helpful...young man named Eric I think... everyone else was indifferent and not helpful.

Carl F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LJUDMILA B.  |  Online Move In 
Évaluation :
3

Only 3 issues. 1. The storage unit that I was told was 10 x 15 is not that size. It's a lot less. 2. Sold out of units. I wanted 2 more but you people don't have any more. 3. NO Military discount. WHAT the F--k.

Hunter C.  |  Premières impressions 
Évaluation :
5

Everyone at U-Haul from San Tan Valley AZ to U-Haul in North Fort Myers/ Cape Coral, FL has made my super stressful move an easy move once in their hands. My items made it here damage free. Super helpful staff!!!!!!!

hollie L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacqueline d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETERJ P.  |  Premières impressions 
Évaluation :
3

First, you should be convicted of deceptive advertising. Although you have huge signs advertising $89 a month units, you don't actually have any for rent and there is a wait list so you won't have any to rent for the near future. When I rented, I had to take the bigger size for $249 a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don't pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn't tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.

teresa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B.  |  Online Move In 
Évaluation :
3

It was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month

CHRISTOPHER A.  |  Expérience générale 
Évaluation :
5

They gave me "peace of mind" during this stressful time.

Linda H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georlene S.  |  Premières impressions 
Évaluation :
3

I would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.

Renee R.  |  Expérience générale 
Évaluation :
4

Key pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions

June F.  |  Premières impressions 
Évaluation :
3

Parking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.

deborah c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELPIDS P.  |  Premières impressions 
Évaluation :
2

The place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.

Floyd K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

The staff was great, even in this hard time they were working their butts off!

CARRIE E.  |  Expérience générale 
Évaluation :
5

Customer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.

Mandy Lynn V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnamarie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Alicia is a rock star she is what made going to our unit brighter!

brian f.  |  Expérience générale 
Évaluation :
2

Never answered phones! Never enough help in Ofc! Faculty too crowded. A lot of rain damage. No easy access to unit. Always uhaul boxes and trucks in way. Bugs galore! All my stuff had to be laundered and washed. Roaches everywhere!! I can't say I would recommend to any one. Very upset! People emptying boxes that had never been covered with uhaul tarps or plastic. Terrible!!

lori l.  |  Expérience générale 
Évaluation :
1

You have to many uhaul trucks and uboxes all over. Its to hard to park a car and get access to your unit and there are never any charts. This place is the worst.

JENNA E.  |  Expérience générale 
Évaluation :
5

Customer Service was excellent. I’m very happy.

YAMILE P.  |  Premières impressions 
Évaluation :
3

The website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.

Celia B.  |  Online Move In 
Évaluation :
1

Literally everything thing I own got molded in less that a month and when I went to the manager about it she wasn't planning on helping me at all. I will be taking this matter to corporate for sure. The build doesn't have any gutter so water was constantly getting in my unit. If they don't wanna do anything about it they will be hearing from my lawyer very soon. It suck when you move for the first time 16 hours away from home and you lose everything because of poor construction.

JOSHUA E.  |  Expérience générale 
Évaluation :
4

Necesitan más carts, pues a veces todos están ocupados y se pierde mucho tiempo. Por lo demás todo bastante bien. Gracias

ALEJANDRO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle j.  |  Expérience générale 
Évaluation :
1

Honestly what a mess ! Got a storage online went to go see it and wow. Theres barely anywhere to drive through to access the unit theres wooden crates, trucks, trailer everything absolutely everywhere blocking any potential access to making it easy and nice. The poor staff... there was only two of them working and just completely overwhelmed with the amount of customers they have to wait on. They both did a great job and both very very very nice but they need help two people for this location is in no way working. I rented and moved out the same day because the whole place is so chaotic. Great staff but you might loose them if this is how they have to work everyday. I was amazed to see such a company that has been around this long to see it running a place the way this place was.

Yesenia C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donna C.  |  Premières impressions 
Évaluation :
1

There was U-Haul equipment all around the facility. This does not allow for easy access to the facility.

Donna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani M.  |  Online Move In 
Évaluation :
5

This staff knows how to keep their customers and encourage their return. Facility is perfectly kept, easily accessible, and reasonably priced. The STAFF is the best around. They are highly knowledgeable, accommodating and attend to your needs as a top priority. Very refreshing in the current customer service debacle which so many business are facing. I would definitely recommend this facility.

Karleen W.  |  Expérience générale 
Évaluation :
4

The people working there were very friendly and fast. The only thing that we were unhappy about was that we didn't know that the storage unit was inside of a building, down 2 halls, and had no air condition. So, we were not prepared for the experience of trying to put everything into the unit. My husband almost had a heartattack. Also, They didn't really explain how much could fit in the unit and ours was way to small which made it more difficult. In the future, i think they shoulld take a person to the unit before checking in to make sure they think they got the right size for their needs.

michelle j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david m.  |  Expérience générale 
Évaluation :
1

The conditions there a very bad there is not enough Staff oh shush you have one staff member that is keeping everything together poor girl is overworked .the storage areas are not properly lit . not enough Cart to use to transfer your stuff Organization is horrible

Dora M.  |  Expérience générale 
Évaluation :
1

You have congestion in that back alley with people coming in from both directions. There are way to many trucks and trailers and boxes scattered everywhere. Navigation thru that place is horrible. I would not recommend this location to anyone.

jan b.  |  Expérience générale 
Évaluation :
3

Upon our arrival we were told that our reservation would not be honored because it was "first come, first served". When we threatened to call corporate, they found a spot that wasn't to be used until October.

CHRISTINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAINE J.  |  Expérience générale 
Évaluation :
5

The staff went out of their way to help take the stress out of our moving day. We really appreciate all of their help. This is the best U-Haul facility we have ever worked with! Merci

KELLY J.  |  Expérience générale 
Évaluation :
3

The U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.

WILLIAM C.  |  Premières impressions 
Évaluation :
2

The facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.

ALISON D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tina l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katheleen h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B.  |  Premières impressions 
Évaluation :
3

Very hard to get a 26'UHaul out of storage area.

Julie B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merri M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

genie s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S.  |  Premières impressions 
Évaluation :
5

The only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.

Clayton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI H.  |  Premières impressions 
Évaluation :
2

The woman I worked with was funny and nice but she didn't give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I'm worried for the next time I go for it to happen again so I'm going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.

ANDREA I.  |  Premières impressions 
Évaluation :
5

Very friendly and quick to help with any problem!

Carrie E.  |  Online Move In 
Évaluation :
5

I will always use this U-Haul as long as I'm in the area best I've dealt with yet .

Rebecca w.  |  Expérience générale 
Évaluation :
5

Alana (probably misspelled) was great!

Todd R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickie M.  |  Expérience générale 
Évaluation :
2

This place is horrible would not recommend it to anyone

CONNIE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
3

Inside the storage facility there is strong odor of urine

patrina m.  |  Premières impressions 
Évaluation :
4

The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.

Kristine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.

pamela s.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joshua K.  |  Expérience générale 
Évaluation :
5

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Expérience générale 
Évaluation :
5

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Expérience générale 
Évaluation :
5

Everything was ready to move into. Easy access and clean

Michele F.  |  Online Move In 
Évaluation :
4

The location I had reserved uhaul gave away really salty about that but this location Alicia was great!

brian f.  |  Premières impressions 
Évaluation :
5

The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!

judy m.  |  Expérience générale 
Évaluation :
5

Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!

BLAINE J.  |  Premières impressions 
Évaluation :
2

I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith

CONNIE S.  |  Premières impressions 
Évaluation :
4

The people in N.Ft.Myers were friendly and very helpful.

john s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S.  |  Premières impressions 
Évaluation :
2

Not enough help.I waited over an hour before I waited on.

Gordon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Premières impressions 
Évaluation :
5

Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering

charles g.  |  Expérience générale 
Évaluation :
3

Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues

CAROLYN D.  |  Expérience générale 
Évaluation :
5

Need more help

Rickie M.  |  Premières impressions 
Évaluation :
5

The receptionist was excellent at helping me with my reservation. Awesome 

equinda v.  |  Premières impressions 
Évaluation :
4

The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.

KATHY F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDMANUEL L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald L.  |  Expérience générale 
Évaluation :
3

We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.

genie s.  |  Premières impressions 
Évaluation :
5

Keep up the great work! Thank you!

BENITO P.  |  Premières impressions 
Évaluation :
5

Thank you for providing excellent service!

Sienna K.  |  Premières impressions 
Évaluation :
5

Very friendly lady at the check in. Really great thanks again.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon G.  |  Premières impressions 
Évaluation :
5

Very flexible , knowledgeable, & reliable!

Dwight C.  |  Premières impressions 
Évaluation :
5

The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her

Pamela M.  |  Expérience générale 
Évaluation :
5

Allanee (manager) was great!

Sarita m.  |  Premières impressions 
Évaluation :
4

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
5

a second elevator would be nice

Cary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott c.  |  Premières impressions 
Évaluation :
5

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia B.  |  Expérience générale 
Évaluation :
3

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.

ismael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon M.  |  Premières impressions 
Évaluation :
1

Worst experience of my life.

MARY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet c.  |  Expérience générale 
Évaluation :
3

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier C.  |  Expérience générale 
Évaluation :
5

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik W.  |  Premières impressions 
Évaluation :
4

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan l.  |  Expérience générale 
Évaluation :
4

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
4

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy W.  |  Expérience générale 
Évaluation :
5

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele F.  |  Online Move In 
Évaluation :
5

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan c.  |  Premières impressions 
Évaluation :
4

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Easy access and very clean

Michele F.  |  Online Move In 
Évaluation :
5

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
5

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K.  |  Premières impressions 
Évaluation :
5

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B.  |  Premières impressions 
Évaluation :
1

The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fillmore w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jasmin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Expérience générale 
Évaluation :
4

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Randle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Premières impressions 
Évaluation :
2

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Phillip K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Expérience générale 
Évaluation :
4

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy M.  |  Premières impressions 
Évaluation :
5

Alesha was very helpful. great service. nice personality. Thanks again.

charley f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Great customer satisfaction

JERALD A.  |  Premières impressions 
Évaluation :
5

representatives were very professional.

Ken B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie F.  |  Premières impressions 
Évaluation :
5

Great service, employees go above and beyond, highly recommend

Jose V.  |  Premières impressions 
Évaluation :
5

No negative comments.

Gary N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Expérience générale 
Évaluation :
5

Keep it up

Phillip B.  |  Premières impressions 
Évaluation :
5

Very clean, staff very helpful, complimentary carts were a huge bonus

Jason B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth m.  |  Premières impressions 
Évaluation :
5

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

MARY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B.  |  Expérience générale 
Évaluation :
5

everything was good

BARBARA U.  |  Premières impressions 
Évaluation :
5

Shane did a great job.

Ken B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R.  |  Premières impressions 
Évaluation :
5

Great experience, short wait time and helpful staff

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathie F.  |  Expérience générale 
Évaluation :
5

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  Premières impressions 
Évaluation :
5

Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.

Charlotte M.  |  Expérience générale 
Évaluation :
3

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

JUAN M.  |  Premières impressions 
Évaluation :
5

Awesome service and good prices. Excelent Company. Very dinamic.

Luis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Expérience générale 
Évaluation :
3

It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.

Margui A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
4

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

Gregory W.  |  Premières impressions 
Évaluation :
5

Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).

jodee g.  |  Expérience générale 
Évaluation :
5

Great service! Excellent staff,

gARY B.  |  Expérience générale 
Évaluation :
5

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristal m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all

howard m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R.  |  Premières impressions 
Évaluation :
5

Awesome RV storage.

DAVID B.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful and the facilities were awesome!!

COLLEEN B.  |  Premières impressions 
Évaluation :
5

The best we have ever used

Burt H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Premières impressions 
Évaluation :
4

Your staff doesn't follow through with your request

KENNETH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris d.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

Lori S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ryan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zack l.  |  Expérience générale 
Évaluation :
2

The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.

Paul R.  |  Expérience générale 
Évaluation :
5

Great place to store items. Would use again in the future.

Daniel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUGUSLAW Z.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly

Robert A.  |  Premières impressions 
Évaluation :
1

I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.

Dana L.  |  Expérience générale 
Évaluation :
5

Chris was exceptional!

MELISSA G.  |  Expérience générale 
Évaluation :
5

We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.

BARBARA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

The boys that got me my truck & storage where phenomenal!

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel a.  |  Expérience générale 
Évaluation :
1

Should have gotten a refund on The unused portion of the rent.

Edward A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

della d.  |  Premières impressions 
Évaluation :
5

Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.

Wayne J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED N.  |  Expérience générale 
Évaluation :
5

Clean, safe, neat dry storage and helpful, courteous, professional staff!!

john c.  |  Expérience générale 
Évaluation :
5

They're great as always

Henry E D.  |  Expérience générale 
Évaluation :
5

A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!

Carl S.  |  Expérience générale 
Évaluation :
4

It was very helpful and the site was right off the main road and had everything needed on site.

Braden B.  |  Expérience générale 
Évaluation :
4

Everything was good except to many vehicles to get around had to back up to many times.

david c.  |  Expérience générale 
Évaluation :
5

the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Carrie S.  |  Expérience générale 
Évaluation :
5

Staff were professional and an asset to the company

Tomas R.  |  Expérience générale 
Évaluation :
4

Very clean and nice but some units smell like cat urine.

Josh K.  |  Expérience générale 
Évaluation :
5

Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Carl S.  |  Premières impressions 
Évaluation :
5

Great service as usual. Highly recommend this place

Henry E D.  |  Premières impressions 
Évaluation :
5

Great job by all.

John H.  |  Premières impressions 
Évaluation :
5

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  Premières impressions 
Évaluation :
1

Very unorganized. Cancelled the same day I rented.

Karrie P.  |  Online Move In 
Évaluation :
5

This was a very nice and clean storage facility.

KIM Z.  |  Expérience générale 
Évaluation :
2

I rented a 5x5 unit that had $49,95 on the door. I was charged $59,95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.

Paula R.  |  Expérience générale 
Évaluation :
5

Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Henry E D.  |  Premières impressions 
Évaluation :
4

I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Merci.

Robert S.  |  Expérience générale 
Évaluation :
5

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Randle J.  |  Premières impressions 
Évaluation :
4

This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Robert S.  |  Premières impressions 
Évaluation :
5

Many options

Bailee B.  |  Expérience générale 
Évaluation :
5

Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Stefanie K.  |  Expérience générale 
Évaluation :
5

Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Diane H.  |  Expérience générale 
Évaluation :
4

Very helpful staff

Joseph C.  |  Expérience générale 
Évaluation :
4

Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

Timothy Y.  |  Expérience générale 
Évaluation :
5

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  Premières impressions 
Évaluation :
5

Great uhaul location!

Larry G.  |  Premières impressions 
Évaluation :
5

Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

robert m.  |  Expérience générale 
Évaluation :
5

Great friendly workers

george s.  |  Premières impressions 
Évaluation :
4

Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Kathleen M.  |  Expérience générale 
Évaluation :
4

Everything was great except not being able to access the big automatic door to get into storage facility after hours.

Bret R.  |  Expérience générale 
Évaluation :
5

Place was great!

carolyn s.  |  Expérience générale 
Évaluation :
3

We saw roaches running around.

Steve C.  |  Expérience générale 
Évaluation :
4

Great location; convenient to our home.

Richard P.  |  Expérience générale 
Évaluation :
5

Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Vincent N.  |  Premières impressions 
Évaluation :
5

I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Janice F.  |  Premières impressions 
Évaluation :
5

we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Dan W.  |  Expérience générale 
Évaluation :
5

Service was great and Kent was amazing in taking care of our needs.

Jason K.  |  Premières impressions 
Évaluation :
3

The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

stephen a.  |  Expérience générale 
Évaluation :
5

Excellent facility and customer service.

james r.  |  Premières impressions 
Évaluation :
5

UHaul was at a convenient location between the home I was selling and the home I was buying.

marjie n.  |  Expérience générale 
Évaluation :
4

Great place

Victoria Z.  |  Expérience générale 
Évaluation :
4

One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Roxanne P.  |  Premières impressions 
Évaluation :
5

Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

Michael B.  |  Expérience générale 
Évaluation :
5

Great people to do business with!

william b.  |  Expérience générale 
Évaluation :
5

Awesome guys

penny h.  |  Premières impressions 
Évaluation :
5

Very clean, well organized facility

Robert B.  |  Expérience générale 
Évaluation :
5

Checking in and out all personal was very professional.

Mose M.  |  Premières impressions 
Évaluation :
5

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Charlotte M.  |  Premières impressions 
Évaluation :
5

Very friendly and professional

Tim B.  |  Premières impressions 
Évaluation :
2

just crappy

Patsy W.  |  Expérience générale 
Évaluation :
5

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  Premières impressions 
Évaluation :
5

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Daniele H.  |  Premières impressions 
Évaluation :
5

Courteous and helpful.

Michael K.  |  Premières impressions 
Évaluation :
5

Staff was helpful, courteous, friendly. Clean facility.

william b.  |  Premières impressions 
Évaluation :
5

B

Chuck H.  |  Expérience générale 
Évaluation :
5

Easy access pleasant staff.

Frank M.  |  Expérience générale 
Évaluation :
5

ETHAN...Excellent Customer Service....

Freddy P.  |  Expérience générale 
Évaluation :
5

Easy to deal with!

Lisa C.  |  Expérience générale 
Évaluation :
5

We hope to come back in the fall Thanks David

DAVID B.  |  Expérience générale 
Évaluation :
4

Slow with check in

John C.  |  Premières impressions 
Évaluation :
3

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

don g.  |  Expérience générale 
Évaluation :
5

Second time using this storage , very happy!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Everything was fine, but the pricing seems high.

Patricia D.  |  Expérience générale 
Évaluation :
5

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

Wendy M.  |  Expérience générale 
Évaluation :
4

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

bill s.  |  Expérience générale 
Évaluation :
2

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

richard b.  |  Expérience générale 
Évaluation :
5

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

BARBARA U.  |  Expérience générale 
Évaluation :
5

I had signed up on-line, checkin went smoothly and efficiently!

ROBERT S.  |  Premières impressions 
Évaluation :
5

Everything was great. Never had on complication.

reno b.  |  Expérience générale 
Évaluation :
2

delivery was on their schedule not mine

Ken R.  |  Premières impressions 
Évaluation :
5

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

richard t.  |  Expérience générale 
Évaluation :
2

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Kaili I.  |  Expérience générale 
Évaluation :
5

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

Robert J.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful.

MATTHEW A.  |  Expérience générale 
Évaluation :
5

Good service

George V.  |  Expérience générale 
Évaluation :
5

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Bob T.  |  Expérience générale 
Évaluation :
1

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Vicki M.  |  Expérience générale 
Évaluation :
5

We were very pleased with your facility and service. We plan to use this storage again next year. Merci.

Diane H.  |  Expérience générale 
Évaluation :
4

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

micheal p.  |  Expérience générale 
Évaluation :
5

Very nice clean and safe

Richard Z.  |  Expérience générale 
Évaluation :
5

S.O.

Daniel C.  |  Expérience générale 
Évaluation :
5

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

Jody J.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

frank s.  |  Expérience générale 
Évaluation :
5

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

Rebecca M.  |  Expérience générale 
Évaluation :
5

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

john g.  |  Premières impressions 
Évaluation :
3

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I'm out of the country and then no one calls me back. Very stressful situation!

timothy m.  |  Expérience générale 
Évaluation :
5

Dependable equipment. Thank you for the confidence and your services.

Anthony M.  |  Premières impressions 
Évaluation :
5

Friendly, careful driver!

ed b.  |  Expérience générale 
Évaluation :
5

aa

Chad D.  |  Expérience générale 
Évaluation :
5

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

eileen h.  |  Expérience générale 
Évaluation :
4

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

Sandra D.  |  Expérience générale 
Évaluation :
5

No comments

KEVIN S.  |  Expérience générale 
Évaluation :
3

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Jack S.  |  Réservation 
Évaluation :
5

They walked me through several issues with very little pain.

Timothy B.  |  Premières impressions 
Évaluation :
5

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

joe g.  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  Premières impressions 
Évaluation :
4

Easy access and well lit.

Karen D.  |  Expérience générale 
Évaluation :
5

Very accommodating staff and clean buildings

Stephen S.  |  Expérience générale 
Évaluation :
5

personnel amical

gregory s.  |  Expérience générale 
Évaluation :
5

Great option

Susan P.  |  Expérience générale 
Évaluation :
5

Flexible and knowledgable start. And When You call, somebody answers the phone.

leslie h.  |  Expérience générale 
Évaluation :
5

Very Friendly and Kellie was GREAT..

henrietta d.  |  Réservation 
Évaluation :
5

I used a ubox and it was great. delivered and picked up on time

Carolyn E.  |  Expérience générale 
Évaluation :
5

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Elmer H.  |  Expérience générale 
Évaluation :
5

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Robert J.  |  Réservation 
Évaluation :
5

Clean Facility, friendly staff, highly recommend!

Chip P.  |  Expérience générale 
Évaluation :
5

This is the second time I used U-Haul and would use them again. Everything went smooth.

Jack O.  |  Expérience générale 
Évaluation :
5

Good job

kevin r.  |  Expérience générale 
Évaluation :
5

The parking lot is hard to get to office as trucks are parked double. Service excellent

Christopher D.  |  Expérience générale 
Évaluation :
4

I would recommend this storage place. DJ.

debra j.  |  Expérience générale 
Évaluation :
5

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Mel W.  |  Réservation 
Évaluation :
4

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Rosanne B.  |  Expérience générale 
Évaluation :
4

Very clean

Danny d.  |  Réservation 
Évaluation :
5

All around great experience!

vaughn s.  |  Expérience générale 
Évaluation :
5

Great moving experience! Will definitely recommend to our family and friends.

phil j.  |  Expérience générale 
Évaluation :
5

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn't see the facility, but they contacted me upon arrival, we scheduled a delivery.

George H.  |  Expérience générale 
Évaluation :
5

Right on timr

Rae K.  |  Expérience générale 
Évaluation :
4

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

LYNN B.  |  Expérience générale 
Évaluation :
5

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Nancy B.  |  Réservation 
Évaluation :
4

Friendly customer service

Rose D.  |  Expérience générale 
Évaluation :
5

It was the easiest part of my move so far.

Karen D.  |  Réservation 
Évaluation :
4

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Timothy r.  |  Expérience générale 
Évaluation :
5

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Florence W.  |  Expérience générale 
Évaluation :
5

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

Sue S.  |  Expérience générale 
Évaluation :
1

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

VINCENT C.  |  Expérience générale 
Évaluation :
3

the pricing is almost 90 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

ray b.  |  Expérience générale 
Évaluation :
5

Very friendly and professional staff.

Willie d H.  |  Expérience générale 
Évaluation :
1

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Maria M.  |  Expérience générale 
Évaluation :
5

Very good experience!!...will highly recommend...friendly staff, great facility!

Mike M.  |  Expérience générale 
Évaluation :
4

Good job, Kristen was excellent.

Richard T.  |  Expérience générale 
Évaluation :
3

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10 % of time. inside A? A/C storage a little pricey for what you got.

david s.  |  Expérience générale 
Évaluation :
5

Very smooth and well organized.

ROBERT L.  |  Réservation 
Évaluation :
5

Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Cheryl B.  |  Expérience générale 
Évaluation :
5

Excellent and friendly sevice

Brenda N.  |  Expérience générale 
Évaluation :
5

I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Michele O.  |  Expérience générale 
Évaluation :
1

Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Mike S.  |  Expérience générale 
Évaluation :
5

You have too many card readers at the facility and they are not clearly marked or placed.

Bill T.  |  Expérience générale 
Évaluation :
3

Ok

ANDRE N.  |  Expérience générale 
Évaluation :
5

Great customer service, Nice trucks, moved across the US and never had any problems

Daron P.  |  Réservation 
Évaluation :
4

Courteous staff

Dylan M.  |  Expérience générale 
Évaluation :
5

I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Willie d H.  |  Réservation 
Évaluation :
5

Great pleasant hard working crew. Fortement recommandé!

Lea C.  |  Expérience générale 
Évaluation :
5

Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Merci

Robert D.  |  Expérience générale 
Évaluation :
5

We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

Ronald K.  |  Expérience générale 
Évaluation :
5

s/o

LOURDES F.  |  Expérience générale 
Évaluation :
5

This was a pretty easy experience overall. All staff were pleasant and helpful.

Linda O.  |  Expérience générale 
Évaluation :
5

Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Merci.

TAKIYAH F.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Rebecca M.  |  Réservation 
Évaluation :
5

the staff was excellent and made a stressful time go much smoother

Ron B.  |  Expérience générale 
Évaluation :
5

Exceptional customer setvuce

Michael A.  |  Expérience générale 
Évaluation :
5

Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Ed S.  |  Expérience générale 
Évaluation :
5

My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Paula R.  |  Expérience générale 
Évaluation :
5

Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

Joyce V.  |  Expérience générale 
Évaluation :
5

We will definitely be using this facility again.

kurt r.  |  Expérience générale 
Évaluation :
5

No comments

Tina D.  |  Réservation 
Évaluation :
5

Personnel were fantastic to work with!

Larry C.  |  Expérience générale 
Évaluation :
5

Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Matthew G.  |  Expérience générale 
Évaluation :
5

Great service

Steven S.  |  Expérience générale 
Évaluation :
5

Stuff not delivered to correct location

Colleen H.  |  Expérience générale 
Évaluation :
5

Excellent

mark b.  |  Expérience générale 
Évaluation :
5

Great people

Danny d.  |  Expérience générale 
Évaluation :
4

One pod was double charged and still has not been credited.

Dennis for Helen H.  |  Expérience générale 
Évaluation :
4

Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Dennis for Helen H.  |  Expérience générale 
Évaluation :
2

My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Michael H.  |  Expérience générale 
Évaluation :
3

Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Patricia Jo K.  |  Expérience générale 
Évaluation :
5

Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

Deborah K.  |  Expérience générale 
Évaluation :
5

Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

WILLIAM R.  |  Expérience générale 
Évaluation :
1

bad pretty bad manager not friendly rude never will go back there. seriously.

marcello f.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff. Great facility.

thomas b.  |  Expérience générale 
Évaluation :
5

great service

frank b.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
5

Great delivery person (Pam)

joanna j.  |  Expérience générale 
Évaluation :
5

Great guys to deal with

Eunice B.  |  Expérience générale 
Évaluation :
1

We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Julie M.  |  Expérience générale 
Évaluation :
1

The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

Gillian K.  |  Expérience générale 
Évaluation :
5

This worked out very well for us, we will be back!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Thank you for your help1

Thomas K.  |  Expérience générale 
Évaluation :
5

We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Merci.

Laura P.  |  Expérience générale 
Évaluation :
3

While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

Dawn S.  |  Expérience générale 
Évaluation :
4

Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

John S.  |  Expérience générale 
Évaluation :
4

I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.

Amber B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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