Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

5053 évaluations

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Decrease wait time to speak to a customer representative by phone. Ensure moving helpers know exactly where u box's are to be picked up. Overall experience was great and made moving much easier for us. Merci.

Cheryl H. 
Évaluation :
4

Service was not friendly, or efficient! They had an error in their computer which when we returned the trailer I was told to go back inside to talk to the girl at the desk. After being there 25 min I went inside and was told to have a seat so she could take care of the line of people before me! 20 min. Later I could leave!😡

anita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everette S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALLAS JAMES S. 
Évaluation :
3

Education on equipment

JOYCE R. 
Évaluation :
4

The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.

Kristine C.  |  Expérience générale 
Évaluation :
5

LOST 2 BROKEN DISHES WHICH IS REMARKABLE ON A TRIP TO JERSEY FROM FLORIDA. THANK YOU.

CNorman W. 
Évaluation :
5

Super helpful staff; Evelyn Soto. She went above and beyond to make me feel welcome and to answer all my questions.

Elizabeth S. 
Évaluation :
5

I love the service and speed at which the employees can get through a transaction however you definitely need more help the wait times are significant

Anthony G. 
Évaluation :
5

only one employee at check out,fairly long line when we arrived.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D.  |  Expérience générale 
Évaluation :
5

Nothing to improve as it was really perfect

Kurt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
4

Our uboxes were originally supposed to be delivered to the location off 41 in Fort Myers. Who knows how long it would have taken to eventually transfer. This location in North Fort Myers is overwhelmed with uboxes. A few seems to go out and truckloads of them seem to come in. Alicia Was very helpful and did her best to get us both boxes in a timely manner. She honestly saved our experience with ubox as trying to get ahold of someone in corporate took 2+ hours on hold without a response.

Alyssa A. 
Évaluation :
4

Getting in and out of the pick-up/drop-off area was a bit congested. A separate lane for trailer drop-off would be an improvement for the customer, so they don't get stuck behind a truck that hasn't been checked back in. Thank you

Michael A. 
Évaluation :
5

They were great and helped my husband out a lot

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
3

Not enough staff on hand. Return service too slow

Gary B. 
Évaluation :
4

The locations were very good. Your internet service was NOT..

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
3

You all missed the “guaranteed delivery date” of June 4 to New Orleans facility by 3 days. Not much of a guarantee there. U-haul has not contacted us to talk about delay which really messed us up. We were told that there was 50 $per day credit for days missing the guaranteed date. U-haul has not contacted us regarding the credit.

Larry P. 
Évaluation :
4

Make it easier to check back in when returning a truck. The app you have did not work on my phone. When I went to the assist part it did not work either. I had to come back in the next morning to get processed to avoid an additional charge for you guys to check it in. When I did, the guy outside checked me in and charged me an additional day. I saw this after I received the receipt on my phone after I had left. I had to make another trip back to get the credit due.

STANLEY P. 
Évaluation :
4

better communication throughout the process. We were out of town when they were picked up but were never notified that they were actually picked up. Other than that it was a good experience.

joseph C. 
Évaluation :
5

Very helpful customer service in Naples and Wash. DC

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
1

Planning and scheduling this U-box was unorganized and a disaster. Communication with my local Uhaul location was sporadic and the communication I had with employees was extremely distasteful for customer service. I received rude voicemails and for 3 days I was unable to get in contact with a single person from the location. I finally had to drive 45 minutes there and waited over 10 minutes to even find an employee. I needed to cancel my reservation before even getting to pack for my trip. I will definitely not use this service again and will likely tell friends not to use it either.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria O. 
Évaluation :
5

The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.

pamela s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
4

Windshield was totally dirty with squashed bugs, driver's side window rattled really bad. Seat in this truck was like sitting on park bench. Had moved to fla. Several months earlier, that truck was great. Cost to move to fla. Was about 1300 hundred dollars less than the move back????? Same distance, same equipment???? This i do not understand!!!!!2

Dennis M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joshua K.  |  Expérience générale 
Évaluation :
5

Picking up and dropping off the vehicle was excellent.

Juan S. 
Évaluation :
5

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Expérience générale 
Évaluation :
5

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Expérience générale 
Évaluation :
5

Fast and easy return of rental, this place is organized and has great service!

Marc M. 
Évaluation :
2

I have a claim for reimbursement.

nancy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

max C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLORD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B. 
Évaluation :
5

Very good customer service.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

First tow dolly lights didn't work. Not enough help. No place to park. Hard to get in and out of. Lousy. I used this location twice in the last 8 months. I won't use them again. One to two employees can't run the whole place. Incredibly understaffed. The staff that was there did a good job and the best that they could.

ERIC R. 
Évaluation :
5

Second time to use this location for drop off. They're awesome. Easy in and out!

Randy S. 
Évaluation :
5

Fast friendly service

DEBORAH M. 
Évaluation :
3

We rented a car transporter and the gentleman in this area told us to load and secure our car ourself. We had never done this. This was beyond dangerous.

Steven M. 
Évaluation :
1

I called a Uhaul location that was closer to my house and destination to see if they had a truck available. They said they did and that I had to make the reservation online. I made the reservation and headed to the store, when I got there they didn't have the reservation, instead I had to drive 5 miles further to get the truck. When I got the truck and started to drive when I got 25 mph it started to vibrate, then at 45 it was even worst. If I had not been in a hurry I would have brought it back, but had already wasted over an hour just to get the truck. When I get home, I tried to reverse and it did the shudder and almost would not back up. In 20 plus years of repeatedly using Uhaul, this was the worst truck I have ever driven.

Stephen W. 
Évaluation :
5

Everything was ready to move into. Easy access and clean

Michele F.  |  Online Move In 
Évaluation :
4

Great people just train the inside people about uboxes they don't know the system

micheal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob A. 
Évaluation :
3

Way too many furniture pads. Became a nuisance. Trying to contact anyone was nearly impossible and the website is a joke. Session always timed out. Containers are flimsy at best. We had everything packed well and with over 120 furniture pads, nothing should have moved. Cardboard boxes were demolished as were the plastic bins I used. My padlocks were ripped off some of the containers. Needless to say, I lost a few pieces of furniture, treasured Christmas items, and a lot of everyday stuff. I loved Sharri in Fargo who brought my containers out. Summer who dropped them off in Naples. They both went above and beyond. However, trying to call or use the website was awful. Nearly everything you own is in Uhaul's care and you can't reach them. Stress level is over the top and the frustration is unbelievable.

Coty L. 
Évaluation :
4

Le personnel était amical et serviable.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kEN N. 
Évaluation :
5

The same

EQUINDA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

The location I had reserved uhaul gave away really salty about that but this location Alicia was great!

brian f.  |  Premières impressions 
Évaluation :
5

The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!

judy m.  |  Expérience générale 
Évaluation :
5

Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!

BLAINE J.  |  Premières impressions 
Évaluation :
5

The staff and manager were very friendly and helpful. Truck return was easy and quick.

DAVID S. 
Évaluation :
3

Had to wait for almost 10 min before some one finally acknowledged that I was there. They have three lines but only one was in use and the other line had workers doing something but they did not even bother to say "Hello, We will be with you in a minute."

KENT M. 
Évaluation :
5

The manager took welcome ma'am happy

Andrew S. 
Évaluation :
3

Not give away pre booked storage unit

steven G. 
Évaluation :
5

Very dirty cab. Cleaned 2 hours on truck before trip.

GORDON W. 
Évaluation :
3

Uhaul “customer service” is the worst In The industry, spend a day with Penske to learn how to treat people.

Elysia N. 
Évaluation :
1

The worker messed up the check out and charged me for insufficient fuel when I in fact returned the uhaul with more fuel that it had to begin with. This resulted in me having to be on the line with customer support for over two hours to receive a refund.

Stori M. 
Évaluation :
2

I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith

CONNIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F. 
Évaluation :
4

The people in N.Ft.Myers were friendly and very helpful.

john s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
3

App checkout was terrible. Didn't have the dolly we reserved. Very slow at turn-in.

BENJAMIN H. 
Évaluation :
5

Awesome C/S

Jose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S.  |  Premières impressions 
Évaluation :
2

Not enough help.I waited over an hour before I waited on.

Gordon M.  |  Expérience générale 
Évaluation :
5

Friendly service, quick and efficient.

Herman S. 
Évaluation :
3

Upon returning the trailer I rented the employee responsible for checking the equipment back in refused to work. There were three trucks in front blocking everything while he played on his phone and I had to disconnect and drop the trailer myself in the middle of the customer parking lot. Lazy and irresponsible.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
1

PICK UP THE PHONE when your customers call.

Tin O. 
Évaluation :
3

The online check-in was not complete. We had to do the check-in inside the store. It would have been better if everything could have been done online.

Gary N. 
Évaluation :
3

Aurora was awesome. Very nice and very helpful.

NICHOLAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doris T. 
Évaluation :
1

Billing was RIDICULOUS!! Hours, days on phone and a trip back to location to fix OVERBILLING! Sat on hold ,switched over 3times AND STIL NOTHING 😞

Tamra K. 
Évaluation :
5

Interior cab was not clean ..used cigarette lighter in side door plus other trash

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan R. 
Évaluation :
5

Add another staff member (very long line when we arrived)

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

The friendliest and most professional staff I've ever dealt with

RICHARD G. 
Évaluation :
5

Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering

charles g.  |  Expérience générale 
Évaluation :
3

Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues

CAROLYN D.  |  Expérience générale 
Évaluation :
5

Very pleased with this u-haul location. I rented a 26' truck for my move. The truck that I got drove better than my car. What a difference from other rentals that I had in the past. Will definitely be using this again and would highly recommend them to anyone.

Frank G. 
Évaluation :
4

Explain how the new parking brakes work

Tiffany S. 
Évaluation :
5

Better check on the lights than just the 4 ways. Some were not working

Micheal H. 
Évaluation :
5

nothing great staff very ease to deal witg

Richard G. 
Évaluation :
1

We dropped off the truck and discussed the problem with the person checking in the truck, he was completely uninterested and began a casual conversation with a female employee who walked by as I stood there waiting for his assistance. He told me he would not charge me for extra miles every though I was under the allowed miles for the trip.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
4

Pick up and delivery was fine. Transport from Florida to Illinois was terrible. The delivery was 17-18 days late..

brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhorman E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
1

Have accurate mileage when picked up by customer, if not, then respond to reports by customer of incorrect starting mileage and don't charge customer for 20 miles they did not use.

Jason B. 
Évaluation :
1

Test repairs after they make them. Installed wiring harness that did not work and told us it was our batteries fault.. We were then sent to another Uhaul location because they did not have time to address the problem..... Outcome was resulting from error in the installation..wire not stripped enough to make contact. Original tech very rude and offended with suggesting it was an installation problem.!

Gregg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Need more help

Rickie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kEN N. 
Évaluation :
5

The receptionist was excellent at helping me with my reservation. Awesome 

equinda v.  |  Premières impressions 
Évaluation :
4

The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.

KATHY F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDMANUEL L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald L.  |  Expérience générale 
Évaluation :
3

We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.

genie s.  |  Premières impressions 
Évaluation :
5

Keep up the great work! Thank you!

Benito P.  |  Premières impressions 
Évaluation :
5

Thank you for providing excellent service!

Sienna K.  |  Premières impressions 
Évaluation :
5

Very friendly lady at the check in. Really great thanks again.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon G.  |  Premières impressions 
Évaluation :
5

Very flexible , knowledgeable, & reliable!

Dwight C.  |  Premières impressions 
Évaluation :
5

The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her

Pamela M.  |  Expérience générale 
Évaluation :
5

Allanee (manager) was great!

Sarita m.  |  Premières impressions 
Évaluation :
4

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
5

a second elevator would be nice

Cary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott c.  |  Premières impressions 
Évaluation :
5

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia B.  |  Expérience générale 
Évaluation :
3

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.

ismael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon M.  |  Premières impressions 
Évaluation :
1

Worst experience of my life.

MARY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet c.  |  Expérience générale 
Évaluation :
3

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier C.  |  Expérience générale 
Évaluation :
5

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik W.  |  Premières impressions 
Évaluation :
4

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan l.  |  Expérience générale 
Évaluation :
4

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
4

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy W.  |  Expérience générale 
Évaluation :
5

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele F.  |  Online Move In 
Évaluation :
5

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan c.  |  Premières impressions 
Évaluation :
4

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Easy access and very clean

Michele F.  |  Online Move In 
Évaluation :
5

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
5

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K.  |  Premières impressions 
Évaluation :
5

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B.  |  Premières impressions 
Évaluation :
1

The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fillmore w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jasmin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Expérience générale 
Évaluation :
4

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Randle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Premières impressions 
Évaluation :
2

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Phillip K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Expérience générale 
Évaluation :
4

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy M.  |  Premières impressions 
Évaluation :
5

Alesha was very helpful. great service. nice personality. Thanks again.

charley f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Great customer satisfaction

JERALD A.  |  Premières impressions 
Évaluation :
5

representatives were very professional.

Ken B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie F.  |  Premières impressions 
Évaluation :
5

Great service, employees go above and beyond, highly recommend

Jose V.  |  Premières impressions 
Évaluation :
5

No negative comments.

Gary N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Expérience générale 
Évaluation :
5

Keep it up

Phillip B.  |  Premières impressions 
Évaluation :
5

Very clean, staff very helpful, complimentary carts were a huge bonus

Jason B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth m.  |  Premières impressions 
Évaluation :
5

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

MARY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B.  |  Expérience générale 
Évaluation :
5

everything was good

BARBARA U.  |  Premières impressions 
Évaluation :
5

Shane did a great job.

Ken B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R.  |  Premières impressions 
Évaluation :
5

Great experience, short wait time and helpful staff

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathie F.  |  Expérience générale 
Évaluation :
5

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  Premières impressions 
Évaluation :
5

Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.

Charlotte M.  |  Expérience générale 
Évaluation :
3

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

JUAN M.  |  Premières impressions 
Évaluation :
5

Awesome service and good prices. Excelent Company. Very dinamic.

Luis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Expérience générale 
Évaluation :
3

It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.

Margui A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
4

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

Gregory W.  |  Premières impressions 
Évaluation :
5

Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).

jodee g.  |  Expérience générale 
Évaluation :
5

Great service! Excellent staff,

gARY B.  |  Expérience générale 
Évaluation :
5

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristal m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all

howard m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R.  |  Premières impressions 
Évaluation :
5

Awesome RV storage.

DAVID B.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful and the facilities were awesome!!

COLLEEN B.  |  Premières impressions 
Évaluation :
5

The best we have ever used

Burt H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Premières impressions 
Évaluation :
4

Your staff doesn't follow through with your request

KENNETH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris d.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

Lori S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ryan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zack l.  |  Expérience générale 
Évaluation :
2

The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.

Paul R.  |  Expérience générale 
Évaluation :
5

Great place to store items. Would use again in the future.

Daniel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUGUSLAW Z.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly

Robert A.  |  Premières impressions 
Évaluation :
1

I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.

Dana L.  |  Expérience générale 
Évaluation :
5

Chris was exceptional!

MELISSA G.  |  Expérience générale 
Évaluation :
5

We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.

BARBARA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

The boys that got me my truck & storage where phenomenal!

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel a.  |  Expérience générale 
Évaluation :
1

Should have gotten a refund on The unused portion of the rent.

Edward A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

della d.  |  Premières impressions 
Évaluation :
5

Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.

Wayne J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED N.  |  Expérience générale 
Évaluation :
5

Clean, safe, neat dry storage and helpful, courteous, professional staff!!

john c.  |  Expérience générale 
Évaluation :
5

They're great as always

Henry D.  |  Expérience générale 
Évaluation :
5

A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!

Carl S.  |  Expérience générale 
Évaluation :
4

It was very helpful and the site was right off the main road and had everything needed on site.

Braden B.  |  Expérience générale 
Évaluation :
4

Everything was good except to many vehicles to get around had to back up to many times.

david c.  |  Expérience générale 
Évaluation :
5

the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Carrie S.  |  Expérience générale 
Évaluation :
5

Staff were professional and an asset to the company

Tomas R.  |  Expérience générale 
Évaluation :
4

Very clean and nice but some units smell like cat urine.

Josh K.  |  Expérience générale 
Évaluation :
5

Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Carl S.  |  Premières impressions 
Évaluation :
5

Great service as usual. Highly recommend this place

Henry D.  |  Premières impressions 
Évaluation :
5

Great job by all.

John H.  |  Premières impressions 
Évaluation :
5

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  Premières impressions 
Évaluation :
1

Very unorganized. Cancelled the same day I rented.

Karrie P.  |  Online Move In 
Évaluation :
5

This was a very nice and clean storage facility.

KIM Z.  |  Expérience générale 
Évaluation :
2

I rented a 5x5 unit that had 49,95 $ on the door. I was charged 59,95 $ and the bill totaled 75,00 $. Closed the unit and found a better place. Not happy.

Paula R.  |  Expérience générale 
Évaluation :
5

Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Henry D.  |  Premières impressions 
Évaluation :
4

I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Merci.

Robert S.  |  Expérience générale 
Évaluation :
5

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Randle J.  |  Premières impressions 
Évaluation :
4

This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Robert S.  |  Premières impressions 
Évaluation :
5

Many options

Bailee B.  |  Expérience générale 
Évaluation :
5

Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Stefanie K.  |  Expérience générale 
Évaluation :
5

Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Diane H.  |  Expérience générale 
Évaluation :
4

Very helpful staff

Joseph C.  |  Expérience générale 
Évaluation :
4

Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

Timothy Y.  |  Expérience générale 
Évaluation :
5

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  Premières impressions 
Évaluation :
5

Great uhaul location!

Larry G.  |  Premières impressions 
Évaluation :
5

Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

robert m.  |  Expérience générale 
Évaluation :
5

Great friendly workers

george s.  |  Premières impressions 
Évaluation :
4

Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Kathleen M.  |  Expérience générale 
Évaluation :
4

Everything was great except not being able to access the big automatic door to get into storage facility after hours.

Bret R.  |  Expérience générale 
Évaluation :
5

Place was great!

carolyn s.  |  Expérience générale 
Évaluation :
3

We saw roaches running around.

Steve C.  |  Expérience générale 
Évaluation :
4

Great location; convenient to our home.

Richard P.  |  Expérience générale 
Évaluation :
5

Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Vincent N.  |  Premières impressions 
Évaluation :
5

I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Janice F.  |  Premières impressions 
Évaluation :
5

we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Dan W.  |  Expérience générale 
Évaluation :
5

Service was great and Kent was amazing in taking care of our needs.

Jason K.  |  Premières impressions 
Évaluation :
3

The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

stephen a.  |  Expérience générale 
Évaluation :
5

Excellent facility and customer service.

james r.  |  Premières impressions 
Évaluation :
5

UHaul was at a convenient location between the home I was selling and the home I was buying.

marjie n.  |  Expérience générale 
Évaluation :
4

Great place

Victoria Z.  |  Expérience générale 
Évaluation :
4

One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Roxanne P.  |  Premières impressions 
Évaluation :
5

Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

Michael B.  |  Expérience générale 
Évaluation :
5

Great people to do business with!

william b.  |  Expérience générale 
Évaluation :
5

Awesome guys

penny h.  |  Premières impressions 
Évaluation :
5

Very clean, well organized facility

Robert B.  |  Expérience générale 
Évaluation :
5

Checking in and out all personal was very professional.

Mose M.  |  Premières impressions 
Évaluation :
5

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Charlotte M.  |  Premières impressions 
Évaluation :
5

Very friendly and professional

Tim B.  |  Premières impressions 
Évaluation :
2

just crappy

Patsy W.  |  Expérience générale 
Évaluation :
5

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  Premières impressions 
Évaluation :
5

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Daniele H.  |  Premières impressions 
Évaluation :
5

Courteous and helpful.

Michael K.  |  Premières impressions 
Évaluation :
5

Staff was helpful, courteous, friendly. Clean facility.

william b.  |  Premières impressions 
Évaluation :
5

B

Chuck H.  |  Expérience générale 
Évaluation :
5

Easy access pleasant staff.

Frank M.  |  Expérience générale 
Évaluation :
5

ETHAN...Excellent Customer Service....

Freddy P.  |  Expérience générale 
Évaluation :
5

Easy to deal with!

Lisa C.  |  Expérience générale 
Évaluation :
5

We hope to come back in the fall Thanks David

DAVID B.  |  Expérience générale 
Évaluation :
4

Slow with check in

John C.  |  Premières impressions 
Évaluation :
3

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

don g.  |  Expérience générale 
Évaluation :
5

Second time using this storage , very happy!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Everything was fine, but the pricing seems high.

Patricia D.  |  Expérience générale 
Évaluation :
5

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

Wendy M.  |  Expérience générale 
Évaluation :
4

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

bill s.  |  Expérience générale 
Évaluation :
2

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

richard b.  |  Expérience générale 
Évaluation :
5

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

BARBARA U.  |  Expérience générale 
Évaluation :
5

I had signed up on-line, checkin went smoothly and efficiently!

ROBERT S.  |  Premières impressions 
Évaluation :
5

Everything was great. Never had on complication.

reno b.  |  Expérience générale 
Évaluation :
2

delivery was on their schedule not mine

Ken R.  |  Premières impressions 
Évaluation :
5

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

richard t.  |  Expérience générale 
Évaluation :
2

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Kaili I.  |  Expérience générale 
Évaluation :
5

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

Robert J.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful.

MATTHEW A.  |  Expérience générale 
Évaluation :
5

Good service

George V.  |  Expérience générale 
Évaluation :
5

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Bob T.  |  Expérience générale 
Évaluation :
1

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Vicki M.  |  Expérience générale 
Évaluation :
5

We were very pleased with your facility and service. We plan to use this storage again next year. Merci.

Diane H.  |  Expérience générale 
Évaluation :
4

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

micheal p.  |  Expérience générale 
Évaluation :
5

Very nice clean and safe

Richard Z.  |  Expérience générale 
Évaluation :
5

S.O.

Daniel C.  |  Expérience générale 
Évaluation :
5

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

Jody J.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

frank s.  |  Expérience générale 
Évaluation :
5

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

Rebecca M.  |  Expérience générale 
Évaluation :
5

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

john g.  |  Premières impressions 
Évaluation :
3

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I'm out of the country and then no one calls me back. Very stressful situation!

timothy m.  |  Expérience générale 
Évaluation :
5

Dependable equipment. Thank you for the confidence and your services.

Anthony M.  |  Premières impressions 
Évaluation :
5

Friendly, careful driver!

ed b.  |  Expérience générale 
Évaluation :
5

aa

Chad D.  |  Expérience générale 
Évaluation :
5

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

eileen h.  |  Expérience générale 
Évaluation :
4

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

Sandra D.  |  Expérience générale 
Évaluation :
5

No comments

KEVIN S.  |  Expérience générale 
Évaluation :
3

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Jack S.  |  Réservation 
Évaluation :
5

They walked me through several issues with very little pain.

Timothy B.  |  Premières impressions 
Évaluation :
5

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

joe g.  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  Premières impressions 
Évaluation :
4

Easy access and well lit.

Karen D.  |  Expérience générale 
Évaluation :
5

Very accommodating staff and clean buildings

Stephen S.  |  Expérience générale 
Évaluation :
5

personnel amical

gregory s.  |  Expérience générale 
Évaluation :
5

Great option

Susan P.  |  Expérience générale 
Évaluation :
5

Flexible and knowledgable start. And When You call, somebody answers the phone.

leslie h.  |  Expérience générale 
Évaluation :
5

Very Friendly and Kellie was GREAT..

henrietta d.  |  Réservation 
Évaluation :
5

I used a ubox and it was great. delivered and picked up on time

Carolyn E.  |  Expérience générale 
Évaluation :
5

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Elmer H.  |  Expérience générale 
Évaluation :
5

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Robert J.  |  Réservation 
Évaluation :
5

Clean Facility, friendly staff, highly recommend!

Chip P.  |  Expérience générale 
Évaluation :
5

This is the second time I used U-Haul and would use them again. Everything went smooth.

Jack O.  |  Expérience générale 
Évaluation :
5

Good job

kevin r.  |  Expérience générale 
Évaluation :
5

The parking lot is hard to get to office as trucks are parked double. Service excellent

Christopher D.  |  Expérience générale 
Évaluation :
4

I would recommend this storage place. DJ.

debra j.  |  Expérience générale 
Évaluation :
5

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Mel W.  |  Réservation 
Évaluation :
4

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Rosanne B.  |  Expérience générale 
Évaluation :
4

Very clean

Danny d.  |  Réservation 
Évaluation :
5

All around great experience!

vaughn s.  |  Expérience générale 
Évaluation :
5

Great moving experience! Will definitely recommend to our family and friends.

phil j.  |  Expérience générale 
Évaluation :
5

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn't see the facility, but they contacted me upon arrival, we scheduled a delivery.

George H.  |  Expérience générale 
Évaluation :
5

Right on timr

Rae K.  |  Expérience générale 
Évaluation :
4

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

LYNN B.  |  Expérience générale 
Évaluation :
5

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Nancy B.  |  Réservation 
Évaluation :
4

Friendly customer service

Rose D.  |  Expérience générale 
Évaluation :
5

It was the easiest part of my move so far.

Karen D.  |  Réservation 
Évaluation :
4

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Timothy r.  |  Expérience générale 
Évaluation :
5

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Florence W.  |  Expérience générale 
Évaluation :
5

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time -40 $ in the city of Cape Coral.

Sue S.  |  Expérience générale 
Évaluation :
1

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

VINCENT C.  |  Expérience générale 
Évaluation :
3

the pricing is almost 90 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

ray b.  |  Expérience générale 
Évaluation :
5

Very friendly and professional staff.

Willie d H.  |  Expérience générale 
Évaluation :
1

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Maria M.  |  Expérience générale 
Évaluation :
5

Very good experience!!...will highly recommend...friendly staff, great facility!

Mike M.  |  Expérience générale 
Évaluation :
4

Good job, Kristen was excellent.

Richard T.  |  Expérience générale 
Évaluation :
3

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10 % of time. inside A? A/C storage a little pricey for what you got.

david s.  |  Expérience générale 
Évaluation :
5

Very smooth and well organized.

ROBERT L.  |  Réservation 
Évaluation :
5

No comments

Tina D.  |  Réservation 
Non reviews have been submitted for this location.

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