Decrease wait time to speak to a customer representative by phone. Ensure moving helpers know exactly where u box's are to be picked up. Overall experience was great and made moving much easier for us. Merci.Cheryl H.
Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers
Pour nous contacter
North Fort Myers, FL 33903
(north of the Shell factory)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service was not friendly, or efficient! They had an error in their computer which when we returned the trailer I was told to go back inside to talk to the girl at the desk. After being there 25 min I went inside and was told to have a seat so she could take care of the line of people before me! 20 min. Later I could leave!ðŸ˜¡anita S.
Le client n'a pas laissé de commentaire.Everette S.
Le client n'a pas laissé de commentaire.JAN S.
Le client n'a pas laissé de commentaire.DALLAS JAMES S.
Education on equipmentJOYCE R.
The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.Kristine C. | Expérience générale
LOST 2 BROKEN DISHES WHICH IS REMARKABLE ON A TRIP TO JERSEY FROM FLORIDA. THANK YOU.CNorman W.
Super helpful staff; Evelyn Soto. She went above and beyond to make me feel welcome and to answer all my questions.Elizabeth S.
I love the service and speed at which the employees can get through a transaction however you definitely need more help the wait times are significantAnthony G.
only one employee at check out,fairly long line when we arrived.Robert B.
Le client n'a pas laissé de commentaire.ROGER N.
Le client n'a pas laissé de commentaire.Bruce D. | Expérience générale
Nothing to improve as it was really perfectKurt M.
Le client n'a pas laissé de commentaire.john P.
Our uboxes were originally supposed to be delivered to the location off 41 in Fort Myers. Who knows how long it would have taken to eventually transfer. This location in North Fort Myers is overwhelmed with uboxes. A few seems to go out and truckloads of them seem to come in. Alicia Was very helpful and did her best to get us both boxes in a timely manner. She honestly saved our experience with ubox as trying to get ahold of someone in corporate took 2+ hours on hold without a response.Alyssa A.
Getting in and out of the pick-up/drop-off area was a bit congested. A separate lane for trailer drop-off would be an improvement for the customer, so they don't get stuck behind a truck that hasn't been checked back in. Thank youMichael A.
They were great and helped my husband out a lotSARAH B.
Le client n'a pas laissé de commentaire.angela C.
Le client n'a pas laissé de commentaire.Frederick G.
Not enough staff on hand. Return service too slowGary B.
The locations were very good. Your internet service was NOT..MICHAEL R.
Le client n'a pas laissé de commentaire.TOBY W.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.MATTHEW P.
You all missed the â€œguaranteed delivery dateâ€ of June 4 to New Orleans facility by 3 days. Not much of a guarantee there. U-haul has not contacted us to talk about delay which really messed us up. We were told that there was 50 $per day credit for days missing the guaranteed date. U-haul has not contacted us regarding the credit.Larry P.
Make it easier to check back in when returning a truck. The app you have did not work on my phone. When I went to the assist part it did not work either. I had to come back in the next morning to get processed to avoid an additional charge for you guys to check it in. When I did, the guy outside checked me in and charged me an additional day. I saw this after I received the receipt on my phone after I had left. I had to make another trip back to get the credit due.STANLEY P.
better communication throughout the process. We were out of town when they were picked up but were never notified that they were actually picked up. Other than that it was a good experience.joseph C.
Very helpful customer service in Naples and Wash. DCRichard M.
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Planning and scheduling this U-box was unorganized and a disaster. Communication with my local Uhaul location was sporadic and the communication I had with employees was extremely distasteful for customer service. I received rude voicemails and for 3 days I was unable to get in contact with a single person from the location. I finally had to drive 45 minutes there and waited over 10 minutes to even find an employee. I needed to cancel my reservation before even getting to pack for my trip. I will definitely not use this service again and will likely tell friends not to use it either.Sarah M.
Le client n'a pas laissé de commentaire.Victoria O.
The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.pamela s. | Expérience générale
Le client n'a pas laissé de commentaire.Maria S.
Le client n'a pas laissé de commentaire.Gary D.
Windshield was totally dirty with squashed bugs, driver's side window rattled really bad. Seat in this truck was like sitting on park bench. Had moved to fla. Several months earlier, that truck was great. Cost to move to fla. Was about 1300 hundred dollars less than the move back????? Same distance, same equipment???? This i do not understand!!!!!2Dennis M.
Le client n'a pas laissé de commentaire.Joshua K. | Expérience générale
Picking up and dropping off the vehicle was excellent.Juan S.
Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.Dwight C. | Expérience générale
Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.Dwight C. | Expérience générale
Fast and easy return of rental, this place is organized and has great service!Marc M.
I have a claim for reimbursement.nancy F.
Le client n'a pas laissé de commentaire.JEFFREY K.
Le client n'a pas laissé de commentaire.max C.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.GAYLORD T.
Le client n'a pas laissé de commentaire.Monique B.
Very good customer service.Michael P.
Le client n'a pas laissé de commentaire.Brian M.
First tow dolly lights didn't work. Not enough help. No place to park. Hard to get in and out of. Lousy. I used this location twice in the last 8 months. I won't use them again. One to two employees can't run the whole place. Incredibly understaffed. The staff that was there did a good job and the best that they could.ERIC R.
Second time to use this location for drop off. They're awesome. Easy in and out!Randy S.
Fast friendly serviceDEBORAH M.
We rented a car transporter and the gentleman in this area told us to load and secure our car ourself. We had never done this. This was beyond dangerous.Steven M.
I called a Uhaul location that was closer to my house and destination to see if they had a truck available. They said they did and that I had to make the reservation online. I made the reservation and headed to the store, when I got there they didn't have the reservation, instead I had to drive 5 miles further to get the truck. When I got the truck and started to drive when I got 25 mph it started to vibrate, then at 45 it was even worst. If I had not been in a hurry I would have brought it back, but had already wasted over an hour just to get the truck. When I get home, I tried to reverse and it did the shudder and almost would not back up. In 20 plus years of repeatedly using Uhaul, this was the worst truck I have ever driven.Stephen W.
Everything was ready to move into. Easy access and cleanMichele F. | Online Move In
Great people just train the inside people about uboxes they don't know the systemmicheal P.
Le client n'a pas laissé de commentaire.MARSHA C.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Jesus D.
Le client n'a pas laissé de commentaire.Diane F.
Le client n'a pas laissé de commentaire.Jacob A.
Way too many furniture pads. Became a nuisance. Trying to contact anyone was nearly impossible and the website is a joke. Session always timed out. Containers are flimsy at best. We had everything packed well and with over 120 furniture pads, nothing should have moved. Cardboard boxes were demolished as were the plastic bins I used. My padlocks were ripped off some of the containers. Needless to say, I lost a few pieces of furniture, treasured Christmas items, and a lot of everyday stuff. I loved Sharri in Fargo who brought my containers out. Summer who dropped them off in Naples. They both went above and beyond. However, trying to call or use the website was awful. Nearly everything you own is in Uhaul's care and you can't reach them. Stress level is over the top and the frustration is unbelievable.Coty L.
Le personnel était amical et serviable.Linda R.
Le client n'a pas laissé de commentaire.kEN N.
The sameEQUINDA V.
Le client n'a pas laissé de commentaire.Richard B.
The location I had reserved uhaul gave away really salty about that but this location Alicia was great!brian f. | Premières impressions
The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!judy m. | Expérience générale
Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!BLAINE J. | Premières impressions
The staff and manager were very friendly and helpful. Truck return was easy and quick.DAVID S.
Had to wait for almost 10 min before some one finally acknowledged that I was there. They have three lines but only one was in use and the other line had workers doing something but they did not even bother to say "Hello, We will be with you in a minute."KENT M.
The manager took welcome ma'am happyAndrew S.
Not give away pre booked storage unitsteven G.
Very dirty cab. Cleaned 2 hours on truck before trip.GORDON W.
Uhaul â€œcustomer serviceâ€ is the worst In The industry, spend a day with Penske to learn how to treat people.Elysia N.
The worker messed up the check out and charged me for insufficient fuel when I in fact returned the uhaul with more fuel that it had to begin with. This resulted in me having to be on the line with customer support for over two hours to receive a refund.Stori M.
I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie SmithCONNIE S. | Premières impressions
Le client n'a pas laissé de commentaire.Donna G.
Le client n'a pas laissé de commentaire.Rob F.
The people in N.Ft.Myers were friendly and very helpful.john s. | Premières impressions
Le client n'a pas laissé de commentaire.Lewis S.
Le client n'a pas laissé de commentaire.Paul G.
App checkout was terrible. Didn't have the dolly we reserved. Very slow at turn-in.BENJAMIN H.
Awesome C/SJose B.
Le client n'a pas laissé de commentaire.JENNIFER S. | Premières impressions
Not enough help.I waited over an hour before I waited on.Gordon M. | Expérience générale
Friendly service, quick and efficient.Herman S.
Upon returning the trailer I rented the employee responsible for checking the equipment back in refused to work. There were three trucks in front blocking everything while he played on his phone and I had to disconnect and drop the trailer myself in the middle of the customer parking lot. Lazy and irresponsible.Joshua W.
Le client n'a pas laissé de commentaire.Matthew D.
PICK UP THE PHONE when your customers call.Tin O.
The online check-in was not complete. We had to do the check-in inside the store. It would have been better if everything could have been done online.Gary N.
Aurora was awesome. Very nice and very helpful.NICHOLAS E.
Le client n'a pas laissé de commentaire.Debra P. | Premières impressions
Le client n'a pas laissé de commentaire.Doris T.
Billing was RIDICULOUS!! Hours, days on phone and a trip back to location to fix OVERBILLING! Sat on hold ,switched over 3times AND STIL NOTHING ðŸ˜žTamra K.
Interior cab was not clean ..used cigarette lighter in side door plus other trashROBERT S.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.Stan R.
Add another staff member (very long line when we arrived)William R.
Le client n'a pas laissé de commentaire.Jeff S.
The friendliest and most professional staff I've ever dealt withRICHARD G.
Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pesteringcharles g. | Expérience générale
Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issuesCAROLYN D. | Expérience générale
Very pleased with this u-haul location. I rented a 26' truck for my move. The truck that I got drove better than my car. What a difference from other rentals that I had in the past. Will definitely be using this again and would highly recommend them to anyone.Frank G.
Explain how the new parking brakes workTiffany S.
Better check on the lights than just the 4 ways. Some were not workingMicheal H.
nothing great staff very ease to deal witgRichard G.
We dropped off the truck and discussed the problem with the person checking in the truck, he was completely uninterested and began a casual conversation with a female employee who walked by as I stood there waiting for his assistance. He told me he would not charge me for extra miles every though I was under the allowed miles for the trip.MICHAEL N.
Le client n'a pas laissé de commentaire.Steven P.
Pick up and delivery was fine. Transport from Florida to Illinois was terrible. The delivery was 17-18 days late..brian P.
Le client n'a pas laissé de commentaire.Jhorman E.
Le client n'a pas laissé de commentaire.CHARLES G.
Have accurate mileage when picked up by customer, if not, then respond to reports by customer of incorrect starting mileage and don't charge customer for 20 miles they did not use.Jason B.
Test repairs after they make them. Installed wiring harness that did not work and told us it was our batteries fault.. We were then sent to another Uhaul location because they did not have time to address the problem..... Outcome was resulting from error in the installation..wire not stripped enough to make contact. Original tech very rude and offended with suggesting it was an installation problem.!Gregg R.
Le client n'a pas laissé de commentaire.William C.
Need more helpRickie M. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.BEVERLY M.
Le client n'a pas laissé de commentaire.kEN N.
The receptionist was excellent at helping me with my reservation. Awesome equinda v. | Premières impressions
The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.KATHY F. | Premières impressions
Le client n'a pas laissé de commentaire.EDMANUEL L. | Premières impressions
Le client n'a pas laissé de commentaire.Donald L. | Expérience générale
We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.genie s. | Premières impressions
Keep up the great work! Thank you!Benito P. | Premières impressions
Thank you for providing excellent service!Sienna K. | Premières impressions
Very friendly lady at the check in. Really great thanks again.Thomas K. | Premières impressions
Le client n'a pas laissé de commentaire.Frances B. | Premières impressions
Le client n'a pas laissé de commentaire.Devon G. | Premières impressions
Very flexible , knowledgeable, & reliable!Dwight C. | Premières impressions
The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of herPamela M. | Expérience générale
Allanee (manager) was great!Sarita m. | Premières impressions
The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.Cathryn A. | Expérience générale
Le client n'a pas laissé de commentaire.charles g. | Premières impressions
a second elevator would be niceCary G. | Premières impressions
Le client n'a pas laissé de commentaire.scott c. | Premières impressions
I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOUpatricia B. | Expérience générale
We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.ismael P. | Expérience générale
Le client n'a pas laissé de commentaire.Gordon M. | Premières impressions
Worst experience of my life.MARY K. | Premières impressions
Le client n'a pas laissé de commentaire.Maria M. | Premières impressions
Le client n'a pas laissé de commentaire.janet c. | Expérience générale
The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.Javier C. | Expérience générale
Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.Pamela M. | Premières impressions
Le client n'a pas laissé de commentaire.Hendrik W. | Premières impressions
Everything was great , except for the periodic alarm that would go off .Very Ear piercing .Scott B. | Expérience générale
Le client n'a pas laissé de commentaire.allan l. | Expérience générale
When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!susan c. | Expérience générale
Le client n'a pas laissé de commentaire.charles g. | Premières impressions
Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.Peggy W. | Expérience générale
Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.Michele F. | Online Move In
Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.susan c. | Premières impressions
Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....Scott B. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth R. | Expérience générale
Easy access and very cleanMichele F. | Online Move In
Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !martin D. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy B. | Expérience générale
I could even clean up myself in your bathroom and get ready for the Casino after loading up.kenneth h. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.Tina K. | Premières impressions
Easy process to rent and close the account. All employees were very helpful and kind.Karleen W. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy B. | Premières impressions
The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Frank S. | Expérience générale
Le client n'a pas laissé de commentaire.fillmore w. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia R. | Online Move In
Le client n'a pas laissé de commentaire.David B. | Premières impressions
Le client n'a pas laissé de commentaire.joanne f. | Expérience générale
Le client n'a pas laissé de commentaire.jasmin s. | Expérience générale
Le client n'a pas laissé de commentaire.Mark H. | Premières impressions
Le client n'a pas laissé de commentaire.Kristy H. | Expérience générale
Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.Randle J. | Expérience générale
Le client n'a pas laissé de commentaire.Linda G. | Expérience générale
Le client n'a pas laissé de commentaire.Kristy H. | Premières impressions
The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...Phillip K. | Expérience générale
Le client n'a pas laissé de commentaire.Lori S. | Expérience générale
The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.James R. | Premières impressions
Le client n'a pas laissé de commentaire.tom k. | Premières impressions
Le client n'a pas laissé de commentaire.Stormy M. | Premières impressions
Alesha was very helpful. great service. nice personality. Thanks again.charley f. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin L. | Expérience générale
Great customer satisfactionJERALD A. | Premières impressions
representatives were very professional.Ken B. | Expérience générale
Le client n'a pas laissé de commentaire.Ernie F. | Premières impressions
Great service, employees go above and beyond, highly recommendJose V. | Premières impressions
No negative comments.Gary N. | Online Move In
Le client n'a pas laissé de commentaire.robert s. | Expérience générale
Keep it upPhillip B. | Premières impressions
Very clean, staff very helpful, complimentary carts were a huge bonusJason B. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth m. | Premières impressions
Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secureMARY H. | Expérience générale
Le client n'a pas laissé de commentaire.Dale B. | Expérience générale
everything was goodBARBARA U. | Premières impressions
Shane did a great job.Ken B. | Premières impressions
Le client n'a pas laissé de commentaire.MARY H. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory W. | Expérience générale
Le client n'a pas laissé de commentaire.Renee R. | Premières impressions
Great experience, short wait time and helpful staffLucille K. | Premières impressions
Le client n'a pas laissé de commentaire.Cathie F. | Expérience générale
My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.david e. | Premières impressions
Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.Charlotte M. | Expérience générale
The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.JUAN M. | Premières impressions
Awesome service and good prices. Excelent Company. Very dinamic.Luis R. | Expérience générale
Le client n'a pas laissé de commentaire.Lynn M. | Expérience générale
It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.Margui A. | Expérience générale
Le client n'a pas laissé de commentaire.Lucille K. | Premières impressions
Le client n'a pas laissé de commentaire.Susan M. | Premières impressions
Le client n'a pas laissé de commentaire.William C. | Online Move In
Le client n'a pas laissé de commentaire.Robert J. | Expérience générale
My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.Gregory W. | Premières impressions
Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).jodee g. | Expérience générale
Great service! Excellent staff,gARY B. | Expérience générale
Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.noris r. | Premières impressions
Le client n'a pas laissé de commentaire.cristal m. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you allhoward m. | Premières impressions
Le client n'a pas laissé de commentaire.Lynn L. | Expérience générale
Le client n'a pas laissé de commentaire.Paula R. | Premières impressions
Awesome RV storage.DAVID B. | Expérience générale
The staff were very friendly and helpful and the facilities were awesome!!COLLEEN B. | Premières impressions
The best we have ever usedBurt H. | Premières impressions
Le client n'a pas laissé de commentaire.Lynn M. | Premières impressions
Your staff doesn't follow through with your requestKENNETH S. | Expérience générale
Le client n'a pas laissé de commentaire.chris d. | Premières impressions
Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.Lori S. | Premières impressions
Le client n'a pas laissé de commentaire.ryan s. | Expérience générale
Le client n'a pas laissé de commentaire.zack l. | Expérience générale
The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.Paul R. | Expérience générale
Great place to store items. Would use again in the future.Daniel G. | Expérience générale
Le client n'a pas laissé de commentaire.John D. | Expérience générale
Le client n'a pas laissé de commentaire.Marcia P. | Expérience générale
Le client n'a pas laissé de commentaire.BOUGUSLAW Z. | Expérience générale
Everyone was very helpful and friendlyRobert A. | Premières impressions
I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.Dana L. | Expérience générale
Chris was exceptional!MELISSA G. | Expérience générale
We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.BARBARA U. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Expérience générale
The boys that got me my truck & storage where phenomenal!Elizabeth S. | Premières impressions
Le client n'a pas laissé de commentaire.Jack S. | Expérience générale
Le client n'a pas laissé de commentaire.manuel a. | Expérience générale
Should have gotten a refund on The unused portion of the rent.Edward A. | Expérience générale
Le client n'a pas laissé de commentaire.della d. | Premières impressions
Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.Wayne J. | Premières impressions
Le client n'a pas laissé de commentaire.FRED N. | Expérience générale
Clean, safe, neat dry storage and helpful, courteous, professional staff!!john c. | Expérience générale
They're great as alwaysHenry D. | Expérience générale
A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!Carl S. | Expérience générale
It was very helpful and the site was right off the main road and had everything needed on site.Braden B. | Expérience générale
Everything was good except to many vehicles to get around had to back up to many times.david c. | Expérience générale
the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .Carrie S. | Expérience générale
Staff were professional and an asset to the companyTomas R. | Expérience générale
Very clean and nice but some units smell like cat urine.Josh K. | Expérience générale
Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.Carl S. | Premières impressions
Great service as usual. Highly recommend this placeHenry D. | Premières impressions
Great job by all.John H. | Premières impressions
Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yosteve s. | Premières impressions
Very unorganized. Cancelled the same day I rented.Karrie P. | Online Move In
This was a very nice and clean storage facility.KIM Z. | Expérience générale
I rented a 5x5 unit that had 49,95 $ on the door. I was charged 59,95 $ and the bill totaled 75,00 $. Closed the unit and found a better place. Not happy.Paula R. | Expérience générale
Rent trucks there all the time, Judy is incredible & you always have the truck I need.Henry D. | Premières impressions
I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Merci.Robert S. | Expérience générale
They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy HolidaysRandle J. | Premières impressions
This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.Robert S. | Premières impressions
Many optionsBailee B. | Expérience générale
Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie KeltingStefanie K. | Expérience générale
Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.Diane H. | Expérience générale
Very helpful staffJoseph C. | Expérience générale
Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cardsTimothy Y. | Expérience générale
Very courteous and helpful assistance in booking a storage space .PETER S. | Premières impressions
Great uhaul location!Larry G. | Premières impressions
Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.robert m. | Expérience générale
Great friendly workersgeorge s. | Premières impressions
Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!Kathleen M. | Expérience générale
Everything was great except not being able to access the big automatic door to get into storage facility after hours.Bret R. | Expérience générale
Place was great!carolyn s. | Expérience générale
We saw roaches running around.Steve C. | Expérience générale
Great location; convenient to our home.Richard P. | Expérience générale
Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.Vincent N. | Premières impressions
I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.Janice F. | Premières impressions
we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank youDan W. | Expérience générale
Service was great and Kent was amazing in taking care of our needs.Jason K. | Premières impressions
The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.stephen a. | Expérience générale
Excellent facility and customer service.james r. | Premières impressions
UHaul was at a convenient location between the home I was selling and the home I was buying.marjie n. | Expérience générale
Great placeVictoria Z. | Expérience générale
One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.Roxanne P. | Premières impressions
Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommendMichael B. | Expérience générale
Great people to do business with!william b. | Expérience générale
Awesome guyspenny h. | Premières impressions
Very clean, well organized facilityRobert B. | Expérience générale
Checking in and out all personal was very professional.Mose M. | Premières impressions
Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manorCharlotte M. | Premières impressions
Very friendly and professionalTim B. | Premières impressions
just crappyPatsy W. | Expérience générale
Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work withDorothy K. | Premières impressions
Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!Daniele H. | Premières impressions
Courteous and helpful.Michael K. | Premières impressions
Staff was helpful, courteous, friendly. Clean facility.william b. | Premières impressions
BChuck H. | Expérience générale
Easy access pleasant staff.Frank M. | Expérience générale
ETHAN...Excellent Customer Service....Freddy P. | Expérience générale
Easy to deal with!Lisa C. | Expérience générale
We hope to come back in the fall Thanks DavidDAVID B. | Expérience générale
Slow with check inJohn C. | Premières impressions
The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.don g. | Expérience générale
Second time using this storage , very happy!ROBERT S. | Expérience générale
Everything was fine, but the pricing seems high.Patricia D. | Expérience générale
I appreciate that the staff gave us access to our U-Haul boxes at our convenience.Wendy M. | Expérience générale
I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overallbill s. | Expérience générale
The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.richard b. | Expérience générale
HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.BARBARA U. | Expérience générale
I had signed up on-line, checkin went smoothly and efficiently!ROBERT S. | Premières impressions
Everything was great. Never had on complication.reno b. | Expérience générale
delivery was on their schedule not mineKen R. | Premières impressions
I found this service to be fast, friendly and professional. I would not hesitate to use them again.richard t. | Expérience générale
No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late deliveringKaili I. | Expérience générale
I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.Robert J. | Expérience générale
The employees were very friendly and helpful.MATTHEW A. | Expérience générale
Good serviceGeorge V. | Expérience générale
We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.Bob T. | Expérience générale
Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly runVicki M. | Expérience générale
We were very pleased with your facility and service. We plan to use this storage again next year. Merci.Diane H. | Expérience générale
Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?micheal p. | Expérience générale
Very nice clean and safeRichard Z. | Expérience générale
S.O.Daniel C. | Expérience générale
I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.Jody J. | Expérience générale
Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.frank s. | Expérience générale
The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.Rebecca M. | Expérience générale
Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwinjohn g. | Premières impressions
Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I'm out of the country and then no one calls me back. Very stressful situation!timothy m. | Expérience générale
Dependable equipment. Thank you for the confidence and your services.Anthony M. | Premières impressions
Friendly, careful driver!ed b. | Expérience générale
aaChad D. | Expérience générale
It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.eileen h. | Expérience générale
I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).Sandra D. | Expérience générale
No commentsKEVIN S. | Expérience générale
I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.Jack S. | Réservation
They walked me through several issues with very little pain.Timothy B. | Premières impressions
If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!joe g. | Expérience générale
It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a realRita G. | Premières impressions
Easy access and well lit.Karen D. | Expérience générale
Very accommodating staff and clean buildingsStephen S. | Expérience générale
personnel amicalgregory s. | Expérience générale
Great optionSusan P. | Expérience générale
Flexible and knowledgable start. And When You call, somebody answers the phone.leslie h. | Expérience générale
Very Friendly and Kellie was GREAT..henrietta d. | Réservation
I used a ubox and it was great. delivered and picked up on timeCarolyn E. | Expérience générale
Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.Elmer H. | Expérience générale
The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.Robert J. | Réservation
Clean Facility, friendly staff, highly recommend!Chip P. | Expérience générale
This is the second time I used U-Haul and would use them again. Everything went smooth.Jack O. | Expérience générale
Good jobkevin r. | Expérience générale
The parking lot is hard to get to office as trucks are parked double. Service excellentChristopher D. | Expérience générale
I would recommend this storage place. DJ.debra j. | Expérience générale
The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!Mel W. | Réservation
Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.Rosanne B. | Expérience générale
Very cleanDanny d. | Réservation
All around great experience!vaughn s. | Expérience générale
Great moving experience! Will definitely recommend to our family and friends.phil j. | Expérience générale
My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn't see the facility, but they contacted me upon arrival, we scheduled a delivery.George H. | Expérience générale
Right on timrRae K. | Expérience générale
The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.LYNN B. | Expérience générale
Computers were very slow, but your employees are helpful, polite, and knowledgeable.Nancy B. | Réservation
Friendly customer serviceRose D. | Expérience générale
It was the easiest part of my move so far.Karen D. | Réservation
3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waitingTimothy r. | Expérience générale
They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++Florence W. | Expérience générale
Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time -40 $ in the city of Cape Coral.Sue S. | Expérience générale
You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no creditVINCENT C. | Expérience générale
the pricing is almost 90 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.ray b. | Expérience générale
Very friendly and professional staff.Willie d H. | Expérience générale
Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waitingMaria M. | Expérience générale
Very good experience!!...will highly recommend...friendly staff, great facility!Mike M. | Expérience générale
Good job, Kristen was excellent.Richard T. | Expérience générale
Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10 % of time. inside A? A/C storage a little pricey for what you got.david s. | Expérience générale
Very smooth and well organized.ROBERT L. | Réservation
No commentsTina D. | Réservation
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