Évaluations des clients U-Haul Moving & Storage of Cape Girardeau

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cape Girardeau

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Jimmie S. le

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answered all my questions

Tracy M. le

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The manager was extremely rude and talked to me like I was so kind of trash off the street I have always used uhaul for my moving needs. However in the future my $ is just as good without being treated like I was she has no customer service skills and talks to ppl like they live on the streets

Andrew F. le

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Far too expensive to rent for trips. I used the trailer for 24 hours and it was over $200.

Anthony O. le

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Le client n'a pas laissé de commentaire.

Kristen J. le

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The storage unit I rented smelled musty and there were holes in the ceiling. The guy working came FINALLY to look at it. He taped up the holes but the tape just fell off a few minutes later. Do NOT feel good about leaving my belongings there!

James K. le

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Staff was professional, friendly and helpful. Equipment performed better than I anticipated. It was a rough day for me, but U-Haul people and truck came through well for me. Thanks.

Marshall G. le

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Le client n'a pas laissé de commentaire.

Evan J. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Great with customers very understanding had to take longer and they gave me til next day.

paul d. le

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Le client n'a pas laissé de commentaire.

Debra W. le

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Nothing! All services superb!

Kevin H. le

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Le client n'a pas laissé de commentaire.

Kurt R. le

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The uhal was not checked at this location and it ended up being broken. They didn't open it when I came to pick it up. When I got home, it took me a while to get it open, and once I did, I couldn't get it shut for 10 minutes. A rubber piece had broken and it was getting stuck in the door.

carolyn s. le

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It would be helpful to always have the loan with a full tank of gas, mine was at 3/4 full which ment I had no way of knowing how much to refill, so for my 47 miles, the gas was and extra 18.00.......as my guessing made the tank go to full.....

Beverly B. le

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My experience was phenomenal! I was able to turn in my trailer rental at the Cape facility; I lost the key to my trailer and the staff helped me with that too! I also got a unit for one month free!

tim b. le

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Le client n'a pas laissé de commentaire.

Yvette A. le

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Le client n'a pas laissé de commentaire.

Misty B. le

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Le client n'a pas laissé de commentaire.

Cassaundra J. le

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Had a GREAT experience with the Cape Girardeau Kingshighway location.

Christine S. le

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The truck I was in had problems with the streering, and the brakes. I told them it was dangerous. They said they were going to have someone drive it.to check it out. TRhen the rented it out before I left the lot

Chester J. le

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Le client n'a pas laissé de commentaire.

Jada G. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Well taken care of and given prompt service

Teresa E. le

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Faster service last four times I've been there only once did I get in and out quickly. That was the owner covering. Even with paid reservations services is at a snail's pace. This last time I actually got a vehicle that worked nicely and didn't stint of smoke.

Alan D. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Le client n'a pas laissé de commentaire.

Shanda H. le

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Le client n'a pas laissé de commentaire.

Dustin S. le

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When I got in, it was at 1/4 tank, and I was supposed to return it at 1/2. Didn't seem fair that I had to pay for that extra 1/4 tank in gas before returning it. Customer service was good. An employee was just leaving for the day, so I'm assuming he was off the clock, but he helped me anyway to help me make sure I did everything correctly for the return.

jeff c. le

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Le client n'a pas laissé de commentaire.

Jerry H. le

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The staff was very friendly and went out of their way to help me unhook the UHaul and get me my receipt.

Ashley C. le

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Was charged more miles than used.

Coreisha R. le

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Dylan was great

Michelle J. le

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I was very pleased with the service at this location. Everyone was polite and extremely helpful/efficient. I will continue to use this location in the future.

Shaton H. le

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The team there is amazing, and the General Manager is awesome he’s very helpful with everything you need and ask. #Teamu-haul wonderful family oriented crew, I’ll continue doing business there.

wayne f. le

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Le client n'a pas laissé de commentaire.

Leigh H. le

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Dylan and Adam provided great customer service.

James K. le

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Nice place to rent. Good to have a free Rental thanks

Nick j. le

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Le client n'a pas laissé de commentaire.

James B. le

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I liked the online check in. It saved time, but there was only one person working the counter. There were many people waiting because it was a Saturday morning. I heard a number of those customers saying there should have been more people working there.

Donna E. le

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Le client n'a pas laissé de commentaire.

Timothy R. le

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Fast, helpful and friendly

Adam W. le

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Le client n'a pas laissé de commentaire.

Sean W. le

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Le client n'a pas laissé de commentaire.

Adam D. le

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Had to use the truck for an extra day and these guys took care of me. Every bit of understanding and just made my unfortunate situation more tolerable. Will def use again and highly recommend to use this location.

Joe S. le

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Le client n'a pas laissé de commentaire.

kelly d. le

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Le client n'a pas laissé de commentaire.

travis m. le

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A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.

Dan F. le

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Monte provided exceptional customer service and highly recommend dealing with him if you ever rent from UHaul. Thanks so much to an excellent employee...you better treat him well or someone will snag him up to hire him!

joel H. le

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Le client n'a pas laissé de commentaire.

Jerri D. le

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Le client n'a pas laissé de commentaire.

Alan D. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Jessica E. le

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Le client n'a pas laissé de commentaire.

mike p. le

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Le client n'a pas laissé de commentaire.

D'ARTAgnan M. le

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Good squad of people. Always helping me out.

John S. le

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Nothing

Jerry C. le

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I wasn't in the location for more then 15 minutes. Very rapid service and I was treated with great courtesy.

Jeffery C. le

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Absolutely great customer service, will always use this location when I need to rent a truck or trailer

paul j. le

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Le client n'a pas laissé de commentaire.

Brittney S. le

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Thank you for helping the process in moving homes so much easier!

Todd M. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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great people... super nice and new what they were doing...

samantha b. le

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Le client n'a pas laissé de commentaire.

jay m. le

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Le client n'a pas laissé de commentaire.

Lucas R. le

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Le client n'a pas laissé de commentaire.

RON P. le

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Le client n'a pas laissé de commentaire.

delta f. le

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First I was charged twice had to.spend over 3 hours on phone to get my bank account fixed reserved for 24 hours to only have a 3 hour rental and was informed there is not a 24 hour rental anymore I will not be doing business with uhaul again unless you all make this right and I have rented twice this week alone

Pamela R. le

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Nothing very responsive

Julie B. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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truck was dirty and smelled of smoke

narvol r. le

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Equipment was not available at time it was promised but staff handled the situation appropriately.

Vernita T. le

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Received service expected

james t. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Le client n'a pas laissé de commentaire.

Dwayne C. le

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Le client n'a pas laissé de commentaire.

robert c. le

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Le client n'a pas laissé de commentaire.

Caitlin B. le

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Le client n'a pas laissé de commentaire.

DOUG M. le

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Staff very friendly. Was in and out quickly.

Marquel R. le

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Le client n'a pas laissé de commentaire.

Johnny E. le

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We had a surprise email the day before saying our equipment had been changed. The local office had closed for the day so we phoned the corporate number. Corporate said we were getting a larger open trailer based on the description in the email, but our reservation didn't appear changed and we should phone the next day. When we tried the local office during business hours, it is never picked up and regional answers. Regional said "phone the store directly." So, it was with trepidation that we arrived early for our equipment. We did indeed have a closed trailer and the employees were efficient. The lot is a small and tight area, but accessing it was simple. Easy to find and neighboring streets have plenty of room.

Brooke Q. le

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Le client n'a pas laissé de commentaire.

Steve L. le

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Le client n'a pas laissé de commentaire.

Britt P. le

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Outstanding........used this location several times. Fast and friendly service.

Rodney V. le

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Le client n'a pas laissé de commentaire.

Sean W. le

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Truck had steering issues, was about 3" of play in both directions. When driving, the steering would pull one direction, by the time you could correct it the steering would pull back the opposite way that caused a weaving effect. Was able to keep it steady, but would not be safe for an in-experience driver. Back of unit was not cleaned and had all moving pads in a pile on the floor along with a refrigerator dolly that was not rented in the pile. We did not need it, so we strapped it up, but it made for an area that we could not pack.

jhon r. le

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This truck was rented to haul bales of straw to a Cape Girardeau charity event. It would have taken about 5 minutes to blow the residual straw out of the back of the truck. This truck was miserable to drive. I had to wedge a piece of cardboard into the outside reaview mirror to keep it from falling into a non usable position. I returned the truck nearly full, above the 3/4 required, but was still charged $25 “cleaning” fee.

Victor G. le

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Employee Adam was most helpful.

Cannon C. le

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Le client n'a pas laissé de commentaire.

Josh G. le

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Le client n'a pas laissé de commentaire.

phillip r. le

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Keep up the great work!

David W. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

CHRIS C. le

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Le client n'a pas laissé de commentaire.

Matt G. le

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Le client n'a pas laissé de commentaire.

Wade D. le

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Le client n'a pas laissé de commentaire.

Bruce L. le

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The rental process went smoothly & quick! The employees were polite! Thanks.

Shannon K. le

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Young man was very professional and knew my account quickly! Very easy drop off! Much better then pick up!!

Derek P. le

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Light skin brotha cool as hell made, everything cool and friendly, fast service, he needs a raise or promotion

Shamica J. le

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My experience today would uhaul was more than exceptional! we ran low on funds, and a Good Samaritan stepped in and pay the difference. Wow. I know now to pay it forward for someone else today was the best experience I've had with a business in a long time.

Eddie G. le

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Le client n'a pas laissé de commentaire.

Ronald K. le

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Need more help on a Saturday AM...line was 6 people deep.

robert c. le

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went above and beyond to install my trailer brake. some of the best....

kenneth l. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Nothing I can think of at this time

Kevin D. le

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Le client n'a pas laissé de commentaire.

Janine F. le

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Young man helping me vary nice. Big smile and helpful.

Steven G. le

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The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units

Jayme H. le

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Le client n'a pas laissé de commentaire.

JEFF J. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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I had to wait in line for a bit, but the personal apologised and were very friendly.

Tim L. le

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Remove whatever is blocking the collision mitigation system from working properly. A warning notification kept flashing on the dash.

Dawn H. le

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Monte and Adam were great. Professional and friendly. I ONLY use the Cape Girardeau U Haul for my needs. They are great!!

Julie k. le

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The truck I reserved had not been returned. Staff provided a larger truck for no additional charge. They were very busy today but provided individual care and even backed the truck out for me. Very professional and convenient location

ROGER C. le

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Le client n'a pas laissé de commentaire.

LINDELL H. le

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Outstanding service. I have never gotten bad service at this location. Will continue to use them as long as I am in the area.

James P. le

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Everything went terrific.

amber s. le

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Thank you for all thw amazing help during this crazy transistion to our new home. <3

shaun h. le

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Le client n'a pas laissé de commentaire.

roger c. le

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The service was quick and complete. I would recommend this to others.

Judy N. le

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I had a reservation at 7a , right when the store opens . I got there at about 7:05a and the store was not open . No one showed up until 8:30a . Maybe have two people scheduled to open so that this doesn’t happen again . I was a little frustrated because I work nights and I scheduled it so early so that I could pick it up and still be able to get some sleep .

Kayla S. le

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Le client n'a pas laissé de commentaire.

jody h. le

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Dealing in person with the local dealership is imperative to making sure the order is accurate. Transaction was smooth, local guys were great, thank you

roger A. le

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This location was GREAT!!! Workers were helpful and knowledgeable. Terrance was a great help with the truck, and Monteal with the other rentals. THANK YOU!!!

Dominique P. le

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Le client n'a pas laissé de commentaire.

Nathan F. le

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They only had one person working that morning and he had to much on his plate. It took us almost an hour and a half before we had the truck and leaving.

JEFF J. le

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Le client n'a pas laissé de commentaire.

David T. le

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You did fine everything was ready when I got there very fast and simple

Bruce D. le

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Le client n'a pas laissé de commentaire.

Amy C. le

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It was a very clean unit and the staff was very friendly

Jim C. le

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All good

Afraica S. le

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No worries

Afraica S. le

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I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.

Shelly A. le

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The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)

DIANE W. le

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I appreciate all that the staff did over the time that I rented a storage unit. My only negative was how U-Haul the company would do automatic withdrawal without my consent.

Victoria S. le

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Everything went smoothly. Staff were helpful and friendly.

Megan M. le

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The gentleman that has helped us several times at this location is STELLAR. I believe is name is Mark and he's always very friendly and helpful.