Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3183 évaluations

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Customer service was horrible. From the rental to the return. I literally thought that maybe the clerk that we rented it from was having a bad day. Today we pulled in to return and the clerk (different lady) came out and literally screamed at us. We were on the wrong side. Pretty sure that should of been clarified when we did the rental. We rented extra blankets. The clerk never told us there was blankets in the truck. This Uhaul location will not last long. The gentleman that drove our rental to us was blaring rap music from his cell phone that was in his pants. His pants also wasn't on his hips. Apparently he doesn't make enough to wear a belt and a proper Uhaul uniform. He had his hood to his hoodie up. Very unprofessional. We will NOT being doing anymore business again. This place needs proper management.

Randy K. 
Évaluation :
5

Manager was fantastic.

William M. 
Évaluation :
5

Tammy and Mike were nice and very helpful.

erika r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

The manager that took care of us at check in was really helpful and made the process so easy. The gentleman that helped us at check out was so helpful and very courteous. Would recommend to anyone

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Nothing. When I made the reservation in person Michael helped me and showed me all my options and walked me through the full process and what to expect when I picked up my uhaul. When I came to pick up the truck Brandy helped me and she was very professional and helpful as well. Michael was also there and he remembered me from the week before when I reserved my truck and I thought that was excellent customer service. I will recommend this location to everyone I know.

JEFFERY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Tammy Richmond was an amazing working and did an amazing job at helping us. She was kind and sweet and I would recommend this place to anyone.

Kristie H. 
Évaluation :
5

Nothing, everyone was helpful, knowledgeable, professional and very friendly.

Joseph W. 
Évaluation :
5

These guys are truly superior and know how to take care of their customers. I think if every location had people and an experience like I had with these people you would have no competition. They deserve an award or commendation.

robert K. 
Évaluation :
5

Very friendly very respectful staff ! Very attentive!!!

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORETTA C. 
Évaluation :
4

A smooth easy transaction. If it was free, that would be better, other than that, keep up the good work.

Mearl S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelsie C. 
Évaluation :
5

As usual, excellent service, excellent prices... Highly recommend this store... Very satisfied...

carole K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
4

Check in took longer than we would have liked - it was pretty busy but otherwise everything went smoothly. Easy rental process online and in store.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

new bethel missi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby M.  |  Premières impressions 
Évaluation :
5

Michael was very friendly and helpful.

Candice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick B. 
Évaluation :
5

We love our U-Haul and will use them again.

AMANDA B. 
Évaluation :
5

Brandi was fantastic and super helpful! She made everything super easy and quick!

RILEY V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

People were very friendly and at my vehicle for drop-off in about 30 seconds of my arrival. Far better

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

There weren't any "enter" or "exit" signs at the entrance confusing.

Krist B. 
Évaluation :
5

There was a minor leak in the truck. Rain got in an ruined the mattress. Would have helped if that was caught before the truck was handed to a new person.

LOGAN S. 
Évaluation :
3

Y'all double charged me! I am not happy

Ashlei B. 
Évaluation :
5

I recommend just going inside, the automated rental with the call center call was longer than just going the traditional route.

Brent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA H. 
Évaluation :
1

They gave my reserved truck to some body else after I called the morning of the day and confirmed myreservation. They had the audacity to have it in front of the store 3rd like I was a second class citizen. I doubt I will ever do business there again.

ELIZABETH S. 
Évaluation :
3

I am disputing 20,00 $ check in charge. I did not know I had to check truck in with the app.

JACQUELINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLER P. 
Évaluation :
5

Quick and easy check in/out. Easy flow of traffic on the lot. Professional and friendly staff. I'll be back

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex E. 
Évaluation :
5

The woman that helped me was incredible! She was very helpful.

Jesse G. 
Évaluation :
1

The employee named Micheal was very rude and lied to me. Treated me and another customer in there very poorly. He was very sexist towards me. The other customer in there told me I should leave and go to the other location in fruitland.

charles V. 
Évaluation :
5

Ombra was a great help. Very welcoming and delightful.

Katelin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will J. 
Évaluation :
4

All customer services was very good and prompt.

FREDDIE P. 
Évaluation :
5

Not to overbook on equipment but the Gm Tammy got it done and got me on the road. There was slight damage done to car from tow dolly but the customer service rep at drop off location was able to assist.

Ronisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTIONE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marge M. 
Évaluation :
5

Excellent service à la clientèle. Both times i rented this week they were extremely busy but took great care of everyone in line. Everyone was very nice and very professional.

GERI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe H. 
Évaluation :
5

Nothing. Check out and check in were both quick, smooth and hassle-free. All employees, both inside and outside the building, were courteous and friendly. Very happy with this trailer rental.

Art N. 
Évaluation :
5

The manager was very efficient and helpful and help me get on my way quickly.

Kevin L. 
Évaluation :
5

Everyone there went above and beyond.

Glenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE F. 
Évaluation :
5

Michael was very respectful, courteous and knowledgeable. Michael went above and beyond all expectations and I would recommend not to change a thing

Elbert P. 
Évaluation :
5

The manager Michael greeted me before I went in the store, removed the trailer, the electronics adapter, and hitch for me. Super friendly, great customer service.

Brian B. 
Évaluation :
5

Mike was great

Grant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiphany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon B. 
Évaluation :
5

Everyone there is great. Tammy Richmond & Tasha are my favorite ones to work with. They provide excellent service and go beyond their own selves to provide a professional and comfortable experience for me there. They will always have my business and I will always refer everyone I know to that location. They make Uhual the standard for consumer excellence.

JACKSON S. 
Évaluation :
5

Excellent staff and very helpful. Mike went above and beyond to make our move easier

Matthew B. 
Évaluation :
5

Great service!!thanks Tammy and Michael!

Robin K. 
Évaluation :
5

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  Premières impressions 
Évaluation :
5

Whatever it is that y'all are doing, keep doing it! That was the most efficient, pleasant and hassle-free rental I've ever had! Thank You!!!!

CHRISTOPHER C. 
Évaluation :
4

I get you want to make money, but not having the vans and 10 footers in stock because fedex keeps sniping them makes me want to use someone else.

Joey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

the folks in the Cape Girardeau office were excellent! I was very impressed with the level of customer service I received. :)

Christopher B. 
Évaluation :
5

I was helped by Michael when picking up and dropping of the truck. He was extremely helpful and knowledgeable. Made my move and rental experience much easier and the rental.

Joel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
5

Micheal the manager was awesome, and a great help. Nice dude would recommend.

devin F. 
Évaluation :
5

There was a problem with passenger door of truck I rented. I left the uhaul place went down street and picked up my wife. That was first time passenger door was used it would not shut once opened. Told uhaul when I returned truck. You should should fix truck this is unsafe.

Robert W. 
Évaluation :
4

I called ahead to hav this ready for my worker to pu and the paperwork was not ready My worker said he had to make numerous calls to get the paperwork done totallying about 30 to 40 minutes. Then rear door of trailer was not securely latched when arrived here so I scolded my worker to always check something out before he leaves with it!

Ricky J. 
Évaluation :
4

When a customer places a reservation 2 weeks in advance for a 20' and the truck theyre supposed to get is still rented out allow them to take one of the exact same 20' in town trucks that you have sitting on the lot. U Haul cause me an unnecessary amount of stress on my moving day that could have been totally avoided. I was supposed to get a truck at 10am and did not end up with a truck sitting in my driveway until 6pm only after I drove 40 minutes to pick up a second truck did a walk around inspection of the truck and then realized one of the tires on the front was not safe to drive on. Roadside assistance was called to change the tire which added another hour to my wait to get started loading. I would like to thank you for opening my eyes to how your reservation process doesn't guarantee me a vehicle I reserve two weeks out. My planned loading of the truck which should have been done at 6pm wasn't finished until 3am thanks for all the stress and frustration.

jesse G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janie C. 
Évaluation :
4

this location was very nice - clean - and the staff was helpful and friendly

Kara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET J. 
Évaluation :
5

Keep doing what your doing

Phyllis C. 
Évaluation :
5

Brandi and Tammy were great to work with.

clayton C. 
Évaluation :
1

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Évaluation :
5

Was treated like their most important customer. Great experience! Michael was wonderful.

Richard C. 
Évaluation :
1

the manager makes rules as she goes but doesnt inform renters when they rent a truck she just expects you to see thru her head into her tiny brain and get the info that way. last I knew a pick up truck with a towing hitch on it meant it was made to tow things am i wrong? And as for her puppet Brandy she is just as pleasant to deal with as her idol Tammy. get some people skills if your going to be in customer service ladies...you are ladies arent you/

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri h.  |  Premières impressions 
Évaluation :
5

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Online Move In 
Évaluation :
5

Tammy is awesome!

Rhonda N.  |  Expérience générale 
Évaluation :
5

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. Merci.

Abby S.  |  Expérience générale 
Évaluation :
1

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanice R.  |  Expérience générale 
Évaluation :
5

Excellent service

Jeff B.  |  Premières impressions 
Évaluation :
5

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice R.  |  Premières impressions 
Évaluation :
5

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary O.  |  Expérience générale 
Évaluation :
5

Michael was very helpful in showing us the storage area and with the U-haul return.

sabrina y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J.  |  Premières impressions 
Évaluation :
2

I was told a lock would be inside and it wasn't. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Christina W.  |  Expérience générale 
Évaluation :
5

The staff at U Haul were helpful, friendly and professional. Je les recommande chaudement.

Mary O.  |  Premières impressions 
Évaluation :
5

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Fortement recommandé!

John A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace B.  |  Expérience générale 
Évaluation :
3

Overall I was very satisfied until I checked out on 8.19.20 Office was under staffed, long line manager Tammy as for my unit number asked if it was out I said yes, next day 8.20.20 I get charged for another month. Tammy even called me on 8.22.20 to see if I had checked out. Customer service text Tammy to call me to give me a credit but I still haven't heard from her.

James O.  |  Expérience générale 
Évaluation :
5

They were helpful and friendly. The whole experience was very positive.

Melissa M.  |  Expérience générale 
Évaluation :
5

Great experience

FELIX G.  |  Premières impressions 
Évaluation :
4

I want to add that I had an absolutely wonderful customer service experience with these folks. Even the only one hiccup with a billing mistake was taken care of with swift professionalism with a phone call. The manager and staff were outstanding. Ty

EDWARD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlton w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
5

Storage unit came with one month free rental after reserving a moving truck. We only needed the unit for one month. Great deal for us.

Jay R.  |  Expérience générale 
Évaluation :
5

Very good service 👍

Connie C.  |  Premières impressions 
Évaluation :
4

Clean carts available

Kay T.  |  Premières impressions 
Évaluation :
5

Excellent service.

Paul S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mergery s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

parris n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C.  |  Expérience générale 
Évaluation :
5

The man who helped me was very pleasant and responsive.. he was also all about the 6ft distance between us costumers..

Terra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tucson b.  |  Premières impressions 
Évaluation :
5

Everyone was friendly, helpful and quick to help.

Mary D.  |  Expérience générale 
Évaluation :
5

The facility manager was very helpful and friendly!

James O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charma b.  |  Expérience générale 
Évaluation :
5

The only reason the facility was not clean and well maintained, was due to the fact that it is undergoing remodeling. The young lady that assisted me was new, and she did a fine job. I commented on how well she did with all the construction noise going on. She was very friendly, and helpful. I highly recommend U-Haul, and will continue to be a customer with you!

Mary D.  |  Premières impressions 
Évaluation :
4

My experience was great with thr exception of one of the gentlemen not making sure the storage I reserved was still available. Apparently, someone moved into the storage and nothing was said.

Elizabeth A.  |  Premières impressions 
Évaluation :
5

Courteous and very helpful

charma b.  |  Premières impressions 
Évaluation :
5

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  Premières impressions 
Évaluation :
5

The guys there are great. Very helpful.

Kelly M.  |  Premières impressions 
Évaluation :
5

I Would Recommend To Friends And Family

Deborah C.  |  Expérience générale 
Évaluation :
5

My experience was phenomenal! I was able to turn in my trailer rental at the Cape facility; I lost the key to my trailer and the staff helped me with that too! I also got a unit for one month free!

Beverly B.  |  Premières impressions 
Évaluation :
5

The team there is amazing, and the General Manager is awesome he’s very helpful with everything you need and ask. #Teamu-haul wonderful family oriented crew, I’ll continue doing business there.

Shaton H.  |  Expérience générale 
Évaluation :
3

Nice place to rent. Good to have a free Rental thanks

James K.  |  Expérience générale 
Évaluation :
2

A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.

travis m.  |  Expérience générale 
Évaluation :
4

Good squad of people. Always helping me out.

D'ARTAgnan M.  |  Premières impressions 
Évaluation :
5

Received service expected

Vernita T.  |  Expérience générale 
Évaluation :
2

The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units

Steven G.  |  Expérience générale 
Évaluation :
5

Thank you for all thw amazing help during this crazy transistion to our new home. <3

amber s.  |  Expérience générale 
Évaluation :
5

It was a very clean unit and the staff was very friendly

Amy C.  |  Expérience générale 
Évaluation :
5

All good

Jim C.  |  Premières impressions 
Évaluation :
4

No worries

Afraica S.  |  Expérience générale 
Évaluation :
2

I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.

Afraica S.  |  Premières impressions 
Évaluation :
5

The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)

Shelly A.  |  Expérience générale 
Évaluation :
4

I appreciate all that the staff did over the time that I rented a storage unit. My only negative was how U-Haul the company would do automatic withdrawal without my consent.

DIANE W.  |  Expérience générale 
Évaluation :
5

Everything went smoothly. Staff were helpful and friendly.

Victoria S.  |  Expérience générale 
Évaluation :
5

The gentleman that has helped us several times at this location is STELLAR. I believe is name is Mark and he's always very friendly and helpful.

Megan M.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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