Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

Évaluation :

1

Staff were non helpful didn’t tell us there was a problem with the door went to go get our stuff as I am a trucker and had stuff stored as I was changing jobs couldn’t get into the building locks were broken very inconvenient an got attitude from staff about it overall service just pathetic !

Évaluation :

5

Brandy, Alexis and Tammy were the best!!!! All need raises

Évaluation :

5

Very good service

Évaluation :

1

See comments from original reservation dated 12-10-2022. Inaccurate information, unproductive and unsatisfactory customer service from an employee. Considerable time wasted & did not resolve. Brandy took credit card info (handwritten on original receipt & stated that owner would process tomorrow the credit tomorrow.)

Évaluation :

2

The correct size unit (reserved with the owner, not an online reservation) was not available on the day I was scheduled to move-in. Insisted that a disc lock was required. I purchased it but inquired if (unopened, was it returnable; 2x, Brandy said yes). On, 1-9-22; Brandy said she was unable to process the return for the unused & unopened lock. Both visits resulted in lengthy, uncomfortable situations that wasted considerable time. Very poor communication & customer service.

Évaluation :

5

The staff was very helpful and the overall experience was great.

Évaluation :

3

Made reservations early I thought, but was called the day before and told my u-haul would not be avail. I finally got a 15 footer. By than the weather turned bad , other arrangement went south, Had to jump thru hoops to get move rolling. Next morning the truck would not start, battery dead. Called center. All they could do was refer me to road side service. I was 3 miles from center and they couldn't help. Call my son and we jumped the truck. We still completed the move before 12, no thanks to U-haul plus the truck leaked pretty good during the heavy rain fall. I have been a faithfull customer of u-haul for over 20 years and this was my worst move.

Évaluation :

1

They need to be able to have your bill ready for you when you turn the vehicle in not you have to wait until they decide if when they want you to check the vehicle and I need to know what I spent and I can't find out and I'm having some problems now because I don't know how much I have in my checking account

Évaluation :

3

The plan that is advertised, rent one way and store for one month free at your destination. It was shocking to find a very small storage unit for your items. Then the fact that you're going to be charged for the second unit is maddening to say the least!!! I didn't like that!

Évaluation :

5

I don't remember the name of the young lady that took my reservation at the desk but she made it very easy. Alexis was very helpful connecti g the trailer and made sure all the lights worked despite it being 18 degrees outside.

Évaluation :

4

After initial pickup I realized while driving that the passenger side mirror was completely loose and turning with the wind. I could not see traffic on the passenger side. I found that the problem was that the mirror retaining bolt was loose. I tightened it - problem fixed. Staff was very helpful and nice.

Évaluation :

2

Manager and staff were rude greet them with Good Morning and no one responded. Will not be using this store again.

Évaluation :

1

Each trip my access code was changed I moved from the unit on 12/20/2021 not 1/1/2022 so I am being charged for that time customer service was lacking to say the least only 1 employee there has a clue what SHE is doing The Gm for that area is overly rude and I’ll never use Uhaul for any service again

Évaluation :

5

Great service from Lexi and B!

Évaluation :

5

Everyone was very helpful and polite

Évaluation :

5

It was a great experience and Brandi was very positive while checking me out

Évaluation :

5

Very easy to drop off truck after hours. (holiday)

Évaluation :

5

I had some difficulty in the beginning when trying to make the reservation. Everything worked out in the end.

Évaluation :

5

This location provides great customer service, they really go out of their way to help their customers. Merci.

Évaluation :

5

Very friendly people there and helpful

Évaluation :

5

The process for renting the truck went very well

Évaluation :

5

Everything went as well as expected

Évaluation :

5

Drop off place was great!

Évaluation :

3

When I went to pick up there was not one worker inside & after calling numerous times I finally stepped back outside to leave & see a worker outside smoking who was finally able to assist me.

Évaluation :

2

Starting from the reservation, don't let people reserve the vehicles before the location is open to pick them up. Your U-Haul 24/7 thing allowed me to make it at 8 am. I arrived at 8 and found that it was closed and that it was an online check-in only. That is deceiving and put me back over an hour. When I picked up the truck, the truck has over 180 000 miles on it, had a check engine light on, under inflated tires, discovered that it shook when it drove over 40 miles an our, and had a seal for wind in the door that wasn't tight and therefore sounded incredibly loud while driving. Also, the vehicles cigarette lighter adapter did not work so I was unable to charge my phone. Upon getting the truck back to the Cape Girardeau location, your employee although friendly asked me how it was, I told her, and that's all that was said about it. She got the mileage rang me up and gave me a receipt and said have a good day. Did not seem concerned at all that my experience was crappy. I know you make most of your money on the mileage and the bill has been settled, but I would greatly thank if you want me to ever use this location again or care about my experience as a whole, some type of partial refund would be nice. I'll leave that in your hands. But as for now, I am highly dissatisfied with this experience.

Évaluation :

5

Brandy was excellent!

Évaluation :

5

Tammy and the crew were great. Can't wait to use them again

Évaluation :

5

Tammy & Michael we're very helpful & professional. No improvement needed. Extremely pleased.

Évaluation :

5

S.O.

Évaluation :

3

Chris and Brandi were very helpful

Évaluation :

5

Brandi was great. Fast service and very knowledgeable got us on our way.

Évaluation :

5

Nothing at this time.

Évaluation :

4

Access hours should be longer. But overall it was a great experience, I love that you can cancel the unit any time and the staff were kind and helpful!

Évaluation :

4

Customer service representative Brandi was Excellent. She was very helpful and knowledgeable in her work.

Évaluation :

5

Everyone there was great they will go out of there way to help you out at anytime. I will never use anyone else it will strictly be u haul.

Évaluation :

5

Super staff

Évaluation :

5

Michael was a great help. He went above and beyond getting me hooked up and out the door. Very efficient as well at drop off

Évaluation :

5

Got charged $80 for 4 extra miles. Got charged $25 for cleaning fee when I used to for 2 hours to haul 1 big box in the bed. Pretty upset about my experience. Was in a tight spot but will never use them again.

Évaluation :

5

The girl that helped was the only one working dealing with hostile customers. She was great took it all in stride. I would want her working for me!

Évaluation :

5

I will use this store again as in the past.

Évaluation :

3

I rented a car dolly. There were minor cosmetic damages that were reported before I left with the dolly, however the passenger side light had a short in it so it didn't work properly during the trip. I did notify the U-Haul location that I returned it to.

Évaluation :

2

The door wouldn't stay up.

Évaluation :

1

Please see the notes under my contract number. The after hours help and the dispatch was nice. The young man at the office in Cape Girardeau needs a different job. Not working with people.

Évaluation :

5

Staff was extremely courteous and helpful. Whole experience was excellent. I choose to work with this location specifically because of the excellent service I get there.

Évaluation :

5

Ombrey represents the U-Haul brand very well. He was there with my truck ready to go when I arrived. He answered my questions promptly and professionally when I called in. And then he was there to check in my truck when I returned it. Attentive, available and responsive, he really made me feel good about renting from your company and the Cape Girardeau location.

Évaluation :

5

What I will not recommend is the 24/7 share experience. We had nothing but trouble. Couldn't pick our truck up at the location we were supposed. This location went above and beyond to bring our truck to their place so we could pick it up.

Évaluation :

5

Brandi was exceptional. She took the time to listen to me and help me. Great person and employee. Debra Gish

Évaluation :

2

I've had a horrible experience with this facility and I'm planning to move it

Évaluation :

5

Happy with my service and staff always friendly and helpful

Évaluation :

5

Tha staff was very helpful! I found the entire experience pleasant, professional, and easy.

Évaluation :

5

Nothing you could do to improve this experience.

Évaluation :

5

Great communication via text! That said, I went in ahead of time to pre-pay prior to picking the trailer up and upon arriving, there was no indication of my pre-pay on computer and they had to go through the entire process of paying with me. The experience, over-all, was excellent even in spite of technical difficulties.

Évaluation :

4

Hire more people

Évaluation :

5

We had a great experience overall, both in the past for a move and also when renting a van this weekend. Tammy, the general manager, was kind, funny, and super helpful. Will definitely use them again!

Évaluation :

5

Michael and the crew was very helpful on getting me situated and deside on exactly what to rent for my move. I felt Michael was more helpful than most people would have been. There was a number of customers in there and he took his time and helped me and made my first experience of renting anything easy and stress less! I truly appreciate that more than you know. Other than the price of renting the truck I my first experience with them was excellent. I will definitely recommend them to anyone I find that may need there expertise. Merci

Évaluation :

1

I had problems since the day I picked it up and four days after I dropped it off. The app does not work I had to contact somebody for the drop off because of the app and was told that they would get emailed that it was dropped off. Then I have to call again because I got a notification saying that the truck is two days late and then get a charge for an extra $171 spent two days dealing with that. Dealing with the Perryville location was the worst. An employee threatened to charge me extra because I couldn't calm down when this was the fourth the day I had to call them about these charges. She then proceeded to try to correct me on city taxes and then wall verbally telling her that math problem she hangs up on me the last my number so I no longer can the store back and gave me the wrong number for the manager. My husband then called and spoke with said lady and she told him she was going to charge me the extra two days for my attitude when we dropped it off within the 24 hours that I originally paid for. Worst experience ever I never want to have to work with you all again I'd rather pay the same amount of money that people come over to my house

Évaluation :

5

Every single person I dealt with, were incredibly professional and courteous. Thank you for having such a great staff.

Évaluation :

5

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a 'must' for anyone who works with the public on a daily basis.

Évaluation :

5

Very helpfull

Évaluation :

5

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.