Always great service at this locationRonald D.
Customer Reviews for U-Haul Moving & Storage of Carbondale
Pour nous contacter
Carbondale, IL 62901
(Off 51 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ray R.
This was the best experience I've ever had dealing with Uhaul. The manager was extremely friendly, professional, and a pleasure to work with. You guys found a gem in this guy!Stephen H.
Le client n'a pas laissé de commentaire.LEON R. | Expérience générale
Le client n'a pas laissé de commentaire.ELIYAHU B.
Easy in, easy out. Awesome service and super quick!Terri G.
Le client n'a pas laissé de commentaire.darlene B.
Le client n'a pas laissé de commentaire.Mark H.
Location is doing some remodeling. Truck was just an average local rental truck...dirty and pretty beat up!!!david D.
Excellent serviceRichard P.
Le client n'a pas laissé de commentaire.CHRIS P.
Le client n'a pas laissé de commentaire.Calvin B.
It is not this site's fault, it's your sales department's fault. I had a bad experience renting a truck because I was not given enough miles to do the moving job. A lot less, and had to pay an exorbitant amount for over mileage, and had to pay extra for gas, when I picked up a truck that was not full of gas. When I turned my truck in I filled it until the gas pump shut off and it wasn't totally full, so they charged me extra again. So a simple move job cost me 40 $.0 more than I was told when I rented the truck. Totally unsatisfied with your company. I will be using some other company to make my next move. U-Haul sucks!Steven C.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Rebecca O.
The person was very nice and most helpfull !!DAVID D.
Le client n'a pas laissé de commentaire.TONDA V.
The woman who helped us knew her stuff, and she was very nice and helpful.JOSEPH P.
I would like to have a decent truck to rent for my money!SHEILA C.
We always get good service at Carbondale!Gregory M.
Holiday weekend no one was thereLISA F.
Le client n'a pas laissé de commentaire.Deborah G.
Le client n'a pas laissé de commentaire.Marjorie B.
We rented a 15 foot van for the day. It was clean and all went well. Yes I would highly recommend this location if you need a rental.Amie R.
Thank YOU SO much!! We left a precious item in the truck and was able to go back 3 days later and retrieve it. We are so appreciative!Chester M.
Le client n'a pas laissé de commentaire.Craig S.
Le client n'a pas laissé de commentaire.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.Ray S.
can't think of a thing. haven't opened boxes yet to see if anything was broken.TV has not been set up yet to see if it still works. but all seems good.desiree M.
We had a very hard time figuring out where to drop off the vehicle and how to get in touch with the personnel. We followed the signs that directed us behind the building but were stuck from there. We tried using the contact-free method of returning but couldn't get it to work on my mobile device. We tried looking for someone to help us but couldn't find a door to enter through. Talked to a couple guys in back and they didn't know how to help us. I called the location multiple times but after ringing a few times the line is suddenly disconnected. Eventually the owner came out to meet us and he took care of our return.ASHLEY L.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.Bradley S.
Le client n'a pas laissé de commentaire.Kimberly T.
I have paid extra amount they told they gonna send it to my account but thry doesn't sent till now.I paid for for 20 miles but i traveled only 6 miles they charged me for extra 14 miles.NIHAL REDDY N.
The employee did a great job helping me pickup my equipment. Merci.Eric L.
Le client n'a pas laissé de commentaire.Salome D.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.barma S.
Everything went smoothly and quickly.Ninette J.
Le client n'a pas laissé de commentaire.Ryan L.
Le client n'a pas laissé de commentaire.RONALD T.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.Chris F.
I had registered to use the DuQuoin location, and my pickup was changed. It would be nice if the vehicles could be shared between locations.Bill W.
Le client n'a pas laissé de commentaire.Paul M.
It was not the location but corporate uhaul that was a huge dissapointmemt. When one is moving long distance, made plans and reservations weeks prior, last minute changes are not helpful. The pick up eas moved to over an hour away, drop off closed on Mondays, after I made the reservation 3 werks prior and had 3 phone conversations with uhaul I found out as I was driving the truck for 6 hours. I reserved a storage unit at 236 Rt 173. Antioch Il. Drove uhaul 340 miles to get there and very rudely be told by "Vito" i had no storage and one wasnt available. Even though I showed an email confiation for the unit. Thank god Eileen in Crystal Lake and the Mcullomb Lake GM helped me. Those 2 were the ONLY professionals in my 3 day moving process.Nada L.
My only issue was with UHaul in general. Trying to call the facility directly, no one answers. The phone goes to the Uhaul call center where I was on hold of over 30 minutes. The first person that I spoke with was not knowledgeable about the facility and stated that she could schedule something that she did not. Thankfully, I followed up again with a hold time of over 30 minutes to find out that a truck rental was needed to unload a stored UBox. The online reservation is convenient if you do it instead of calling UHal.Susan G.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Kindra W.
Le client n'a pas laissé de commentaire.kenneth s. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole C.
Excellent move in and move out experience. Very clean and safe.Julia T. | Expérience générale
Oh my first experience it was great thank you I think you'reTERENCE H.
Location is under construction so under the circumstances it was tidy. The lady who handled the transaction was awesome. Excellent people skills and went all out to help. I wish I'd gotten her name. I'd definitely recommend them again. However, the online agent that did my reservation, while polite, was a disaster. Had to repeat all my info at least 5-6 times. Told her I wanted to schedule pickup at Carbondale (only location with a trailer available) and Drop off in Duquoin. She scheduled me to drop off in Carbondale.Laurie O.
No improvement needed, very helpful and friendly.JOHN R.
Le client n'a pas laissé de commentaire.BRADLEY C.
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.Jared B.
Le client n'a pas laissé de commentaire.Ida A. | Expérience générale
Le client n'a pas laissé de commentaire.ETHAN S.
Le client n'a pas laissé de commentaire.JOEL M.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.JEFFREY G.
Le client n'a pas laissé de commentaire.Deangelo T.
Le client n'a pas laissé de commentaire.LAURIE W.
Le client n'a pas laissé de commentaire.Ariela J.
Le client n'a pas laissé de commentaire.Mario R.
Fix the door or the track that makes it difficult to close easily.Michael S.
Le client n'a pas laissé de commentaire.Morteza D.
Old building with a poorly designed drop off location when returning the rented item.Brian F.
My goods did not arrive safely.... Several Boxes had holes punched through them... 2 chairs for my dining table got scratched ... An expensive sculpture had its base knocked clean off from the ceramic sculpture... other things yet to be discoveredJoseph C.
Le client n'a pas laissé de commentaire.HEATHER C.
Le client n'a pas laissé de commentaire.Dan H.
Le client n'a pas laissé de commentaire.Sadie H.
keep your serious, helpful, professional attitudeCarlos P.
Location was under construction in the lobby/reception area this made it difficult to fully understand what the uhaul representative was trying to convey and/or explain regarding the contract and return policies. Overall, I have used uhaul twice within the past year and both times they have performed well.Richard L.
I thought the preferred pick would be the place I got the truck. The changed in pick up was unexpected and added to the frustration with moving.Elizabeth S.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.Stephen A.
After a reservation weeks in advance Uhaul tells me to pick up my truck in my town and then travel 25 min to pick up the tow dolly for the car. Not helpful - next time I will work with another company.Salvatore C.
Service was wonderful. The best !Samuel B.
Le client n'a pas laissé de commentaire.Nancy R.
Le client n'a pas laissé de commentaire.Brian C.
Since I dropped the truck off early I don't think he was expecting me. So its kind of a hard question to answer.William B F.
Rented a truck got a trailerMATTHEW C.
Le client n'a pas laissé de commentaire.Deshawn W.
We dropped the truck off at 1020am and it was due back at 11am. Couple hours later I got an email with charges for an extra day and showed it returned at 1134am. When I called the man was nice and removed the charge but after my previous two experiences I am tired of uhaulJennifer P.
Brad Murphy was great to work with. He made everything super easy.Mark K.
We reserved a truck and the reservation was canceled. We then had a time limit for the van. If the reservation has to be canceled it should be more than a 1-night notice. I couldn't get everything moved due to the canceled reservation and the time limit on the van.deavian H.
The staff is friendly and efficient.Jim S.
Le client n'a pas laissé de commentaire.Hae Lyul L.
The U-haul Carbondale location is wonderful! The owner does a great job. However, in general, the U-Haul website is very difficult to navigate. And when issues arise, contacting customer service is a major headache. I would recommend that U-Haul take these comments into consideration and perhaps make revisions to the website and customer service protocol accordingly. It is very frustrating when the customer needs to speak with someone (an actual human) and keeps being redirected by automated messages / placed on extended holds. Correcting this issue and minimizing the amount of time it takes for customers to resolve their issues would greatly enhance satisfaction, I believe.Matthew J.
The trailer that I reserved was turned in late, so they rented me a larger trailer. Then the lights did not work. They did replace the lights and we completed our trip.Robert C.
Le client n'a pas laissé de commentaire.Patricia T.
Le client n'a pas laissé de commentaire.Jonathan K.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.CHARLES H.
I booked my rental in my home town, well in advance of my need. I received notification that Carbondale was the only location with a trailer. The C'dale location required 160 mi. of additional travel as well as 3 hr of my time. Local rental people attempted to pick up trailer for me and Carbondale would not release. On a positive note the Carbondale people were hospitable and treated me well!Samuel R.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.ELLEN R.
It was very easy, and staff was very friendly.emily R.
Le client n'a pas laissé de commentaire.Lance S.
Le client n'a pas laissé de commentaire.Carrie R. | Premières impressions
Le client n'a pas laissé de commentaire.ada C. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Expérience générale
The check in process in May was frustrating. Several mistakes in the check in.pat l. | Expérience générale
The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I've used, but it was sufficient for our needs (storing furniture over the summer for a student).ALAIN D. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Premières impressions
Le client n'a pas laissé de commentaire.Towana P. | Premières impressions
Staff were VERY helpful and enjoyable to work with.Martha C. | Expérience générale
Le client n'a pas laissé de commentaire.lakenya H. | Premières impressions
The staff was very friendly and helpfulcarl b. | Premières impressions
Le client n'a pas laissé de commentaire.CANDIS S. | Online Move In
Staff is great and very helpfulARDATH R. | Premières impressions
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