Évaluations des clients U-Haul Moving & Storage of Carbondale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Carbondale

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Zachary M. le

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The young man who checked us out was quick, efficient, and friendly. Made the process easy!

Sharon H. le

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Courteous and friendly staff.

Roger K. le

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Brad, was very helpful, thank you.

Mary N. le

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Better explanation of how the after hours return app process works. Thankfully, the local store manager was understanding when the app did not work properly & did not charge me the convenience fee or require me to go by the store the next morning to prove I had attempted to utilize the app to return the rental.

Melissa N. le

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I had to call the location to schedule a drop off time instead of them calling me. The customer should know how many days before drop off they should expect to be called so they don't have to call uhaul and wonder if they are going to show up on time.

David H. le

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Very quick and efficient. These guys know what they’re doing.

Judy M. le

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The man who was working the night I picked up the uhaul was a very friendly funny easy going man.

Michele W. le

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Le client n'a pas laissé de commentaire.

Darlene R. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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The gentleman was very knowledgeable and helpful.

sean M. le

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Le client n'a pas laissé de commentaire.

James A. le

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Only concern is employee that hooked trailer up didn't cross chains when he hooked them onto my truck. Could be a huge safety risk if hitch failed.

Marsie D. le

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I did not know where to go to access the truck through the Express way. I could not find instructions on the website.

Henry M. le

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great easy website -big strong truck for a reasonable rate-all service first class!

Corey D. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Check out the trailer before the customer hooks up to it.

alan C. le

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Carbondale experience was positive throughout.

Jonathon W. le

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Le client n'a pas laissé de commentaire.

Desiree B. le

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The exit for the U-Haul service is on a blind corner on a busy road and quite dangerous. The employee working was excellent, though. Many kudos to him.

Nelma B. le

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Le client n'a pas laissé de commentaire.

Mark D. le

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Brad, the gentleman that helped me was outstanding.

Michael B. le

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Le client n'a pas laissé de commentaire.

Mark D. le

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Car hauler wasn't @ pick up location. Lady that set up the rental assured me it was there, I questioned her before she took my credit card info. Had to drive approximately a 25 mile round trip to murphy to get the hauler myself, because they weren't gonna have one in c'dale for several hours. Then the rep there was about to leave, but I caught him. C'dale rep had notified him that I was on my way. He had a pissy attitude. Hooked hauler to the truck, I got out to inspect & front frame of trailer was about 3 inches from the ground. I have a bumper hitch & a drop hitch. Asked if we could connect to bumper hitch & he got pissier. He attepted to connect, had problems, went & got a rubber mallet & small sledge hammer from the trunk of his car. I got out to see what the problem was and noticed scuffs on my tailgate, from shoes I'm assuming. He layed the hammers on the bumber after beating in the hitch for a couple minutes & the sledge wasn't laying on its side he had it on the face , it fell over & chipped the paint on the tailgate. A lady came from inside & called for him. As he was walking off he made a smart-ass comment that he'd leave the hammers if I thought I could do it. I told him I didn't need them. About 5 minutes later I told the lady inside that I got it & was leaving. She said she was sorry. Oh... and had I mentioned I had a neck brace on from having 4 discs replaced 4 weeks prior.

Mary C. le

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Le client n'a pas laissé de commentaire.

Lindsay C. le

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This experience was a shit show. Some of the rudest customer service I have ever experienced-and I am in customer service. They messed up my reservation, failed to give me information I apparently needed, and then BLAMED ME FOR IT. When I brought up that this didn’t seem right, the man repeatedly interrupted me to continue to roll his eyes and tell me I “didn’t understand”. And then-oops! Everyone realized they made a mistake but did I get an apology? Nope. If I have to deal with blatantly sexist morons to get a truck, then I’ll just go elsewhere sometimes. Fuck Uhaul.

Fabricio G. le

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Le client n'a pas laissé de commentaire.

Monica S. le

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Im mad cause to much money was took8ng off my card and it was said that i did stuff to the truck when ihe truck was done that way when i got it

Linda P. le

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The location was busy at the time of my arrival but I have to say that they were pretty helpful and all of us for understanding they did a great job serving all of us.

Jay G. le

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Le client n'a pas laissé de commentaire.

Helen C. le

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Service was great!

Alexis J. le

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Le client n'a pas laissé de commentaire.

Bradley D. le

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Le client n'a pas laissé de commentaire.

NATASHA J. le

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Great customer service!

MARCIA T. le

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Prompt service good customer service

Alan M. le

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Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Jose S. le

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Too small

sue b. le

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Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

Sharifa S. le

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Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

scott f. le

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I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

William D. le

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Great

richard h. le

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Manager was rude

ALONZO T. le

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Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

Scott R. le

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Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Rose B. le

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The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

natalie e. le

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It was super hot in there! Awful moving in and out because of the heat

Maria B. le

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Great customer service, very helpful staff, clean storage.

Lesley c. le

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The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

margaret f. le

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The staff and facility were everything I wanted

Vadzim C. le

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Great service. Rashad did phenomenal job.

Gene C. le

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Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.

elysia i. le

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While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.