Le client n'a pas laissé de commentaire.Jay S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Carbondale
Pour nous contacter
Carbondale, IL 62901
(Off 51 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keith T.
Le client n'a pas laissé de commentaire.david n. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.Nancy G.
Le client n'a pas laissé de commentaire.Nelson K.
Le client n'a pas laissé de commentaire.Josey B. | Online Move In
Al was fantastic. The entire crew at this store are great with customer service.Travis P.
Le client n'a pas laissé de commentaire.Josh M.
Location was very busy and still got me in and out in a very reasonable amount of time.Steve R.
Le client n'a pas laissé de commentaire.Mark Pete M.
Le client n'a pas laissé de commentaire.Brelinda K.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Teresa B.
You stole my money! I left it with more gas than o started and you still charged me! Your company is horrible!!David V.
I was charged an additional extra $51. Not happy.Brynisha C.
Le client n'a pas laissé de commentaire.Chase B.
This has literally been the WORST experience possible!!!! We initially reserved 10 containers and were charged $1099 0,5 then realized we would only need 4. We contacted uhaul and informed them of the change. Upon dropping off the 4 containers, we were told that we would get a phone call for approval telling us the shipping charge for the 4 containers going to North Dakota prior to them leaving the facility. We not only did not get a phone call but without approval, our card was charged $4365!!! Yesterday, our card was charged AGAIN $1 099,5 for 10 containers. I have filed a grievance and the next step will be to freeze our card and file a claim for fraud against your company with our cc company. This is absolutely unacceptable and I need a phone call (not some generic emsil) from someone immediately. We have talked repeatedly with U-Haul Carbondale Illinois and they continually tell us Ubox from Arizona is ultimately responsible and maybe we should call them. That is not our responsibility to chase down the root of the problem. Your company has until Wed Aug. 17 to respond appropriately or we will file with our cc company.Karna C.
Very professional and friendly service.Wasantha J.
Le client n'a pas laissé de commentaire.Claude T.
Le client n'a pas laissé de commentaire.Eugenio V.
Le client n'a pas laissé de commentaire.DEBRA B.
Rent storage unit and truck very helpful and friendlyIda A. | Premières impressions
Online check in is a waste of time. Also $16 a day insurance is questionableThomas M.
By far, the nicest, most professional, cleanest, well designed, inviting , well staffed and run, top notch UHaul I've ever been to - and I've used U-Haul frequently over many many years. Congrats Carbondale.Jamie O.
I just handed the keys over. Returned the vehicle full and in same condition received. I took pictures, as I never received paperwork at either end, otherwise couldn't have been simplerRichard F.
Le client n'a pas laissé de commentaire.Paula D.
Le client n'a pas laissé de commentaire.kaylani S.
Le client n'a pas laissé de commentaire.Kent C.
Very friendly and helpful. Would use again.William W.
The mileage and the fuel they said was wrongBrandon H.
Le client n'a pas laissé de commentaire.JOHN W.
The app didn't work, had to go inside. 😒Marcia H.
Le client n'a pas laissé de commentaire.James W.
The woman who checked me in was rude and very unprofessional. She wouldn't even answer a simple question in regards to gas mileage, nor would she help me understand why it said I was being charged $291 instead of $191 when I was using a card. Due to her not helping with gas mileage I lost over $50 that I put in the tank thinking it would be used and won't be refunded for the extra gas left in the tank.Jessica R.
Everyone at this facility was great - excellent customer service, especially Maranda.Catherine J.
Le client n'a pas laissé de commentaire.Mulubrhan H.
10/10. Thanks!Andrew S.
It was very clean & all the workers I encountered today was extremely nice!! I would definitely recommend storing your items here!jaria W.
I ended up picking up my truck 15 minutes later than the chosen pick-up time because the van wasn't available earlier.Jose B.
Excellent movers and uhaul serviceRizwan K.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.Shawn D.
Le client n'a pas laissé de commentaire.Manuel C.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.TERESA H.
The girl working Friday was very nice and helpful with my return.Matthew C.
Le client n'a pas laissé de commentaire.Chakeista R.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.James S.
no commentsTimothy T.
Your standard of professionalism in customer service is awesome, and cost is reasonable. I have no notedimprovements.Najjar A.
You need to add cruise control and backing cameras. The truck was so old the upholstery was ripped.TAMMY W.
Staff was friendly and patient. We made a couple of changes and they helped us to get them set up. It was a pleasant experience for what can sometimes be a stressful event.Molly W.
Al was amazing, friendly, and super helpful despite being shorthanded on staff!Christina A.
Excellent customer service, Al Primarily assisted me, but the other employees that I spoke with were just as professional and eager to help with my u-haul truck rental needs. Awesome service. ***** 5 Star service at this Carbondale location.Miguel F.
Make sure maintenance of vehicle has been checked thoroughly. We were stranded in Ogallah, KS for 3 hours waiting for a repair contractor sent by UHaul from Hays KS. Vehicle would not start after stop at rest area on the way to Monument CO. Seemed like a dead/bad battery but battery checked OK by Repair Tech. I suspect the starter relay was bad or malfunctioning. Truck started after 3 hour cool off. Reported problem to destination UHaul facility.Mario D.
Le client n'a pas laissé de commentaire.Phil B.
Le client n'a pas laissé de commentaire.Colleen P.
Thorough inspection of vehicles and regular maintenance. Our truck had a tire with a tear/tip in the wall and the service provided who changed the tire said that the tire had probably been like that for some time, it wasn't something we did.Sarah A.
Le client n'a pas laissé de commentaire.Kaitlyn D.
I was helped with every call I made for assistance and very satisfied.Alex D.
Everything was great! Very accommodating.MEGAN B.
The owner was very polite and professional.Joanne L.
Le client n'a pas laissé de commentaire.Erik L.
Le client n'a pas laissé de commentaire.dave K.
the staff was amazing. polite, explained everything well. i needed to exchange trucks because i ordered the incorrect size. they did that without hassle. plus they were able to rent me a car trailer at the last minute.michael S.
Le client n'a pas laissé de commentaire.Brianna B.
Le client n'a pas laissé de commentaire.Matthew E.
They charged me over $100 because I did not fold the blankets. No on ever mentioned a word about doing that. Very poor way to treat customers.Michael M.
The truck I got in the windows were coated with cigarette smoke and I return the truck with more gas than required and less miles than I expected yet I was charged more money after I return the vehicle with no explanationSteven S.
Young woman at pick up was fantastic. Exceptional employed. Friendly and efficient.Donald K.
They are always amazing!Kassondre A.
Le client n'a pas laissé de commentaire.jennifer M.
Excellent customer serviceANGELA J.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.James G.
Al is incredibly helpful and patient!!!!David K.
Miranda offered excellent customer service but the lady that checked me out after I returned the truck barely spoke to meJon M.
Le client n'a pas laissé de commentaire.Sarah P.
Le client n'a pas laissé de commentaire.Angela O. | Premières impressions
Le client n'a pas laissé de commentaire.Matt P.
Cargo VAn was dirty inside the passenger area, and I had to clean the dash, doors, steering wheel, and floor was dirty. The back of the cargo van was visibly dirty with mud. Paid $7,5 to clean at the car wash.rebecca O.
Great service , polite worker and super clean store... Very impressed!!BarryD W.
Good service too.Robert B.
Le client n'a pas laissé de commentaire.ryan B.
Keep up the good workGene S.
The 4Ã-8 trailer leaked from the rain, which resulted in some of our belongings getting wet. Additionally, the back door latched had to have a lock on it or it would vibrate open (which happened to us when we were traveling to turn it in). Other than that, we had no other issues.Bill W.
Again, another great rental... very friendly and nice clean truck. Only improvement might be have more than one person checking in... had a long wait.Dali H.
Le client n'a pas laissé de commentaire.bruce P.
Le client n'a pas laissé de commentaire.Alice N.
She was wonderful to deal with - great experience!Matthew E.
I really like this location: easy to find, clean facility, and friendly personnel.Elizabeth L.
Just more great peopleHENRY B.
Amazing customer service!Tabatha F.
Friendly, efficient service. Reasonable rates for well maintained equipment. I was very pleased.mark H.
Le client n'a pas laissé de commentaire.Robert K.
The sameMichael M.
Le client n'a pas laissé de commentaire.Mo H.
Le client n'a pas laissé de commentaire.RICHARD J.
First timer so I was nervous. Technician was pleasant. Cost was reasonable.. Vehicle was well-maintained. Smooth pick-up & drop off. Will use again.Jacqueline R.
The truck was relatively new (only 5000 miles). It performed very well on the trip from IL to NY. Overall, I have no complaints and rate the equipment as excellent.Daniel N.
Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.Susan P L. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA D. | Expérience générale
When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.Jamie R. | Premières impressions
Le client n'a pas laissé de commentaire.krista g. | Expérience générale
Le client n'a pas laissé de commentaire.CECIL S. | Expérience générale
Le client n'a pas laissé de commentaire.Deven w. | Online Move In
Le client n'a pas laissé de commentaire.Thelma V. | Premières impressions
Le client n'a pas laissé de commentaire.BRADY J. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia l. | Expérience générale
Le client n'a pas laissé de commentaire.LEON R. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.kenneth s. | Expérience générale
Excellent move in and move out experience. Very clean and safe.Julia T. | Expérience générale
Le client n'a pas laissé de commentaire.Ida A. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie R. | Premières impressions
Le client n'a pas laissé de commentaire.ada C. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Expérience générale
The check in process in May was frustrating. Several mistakes in the check in.pat l. | Expérience générale
The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I've used, but it was sufficient for our needs (storing furniture over the summer for a student).ALAIN D. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Premières impressions
Le client n'a pas laissé de commentaire.Towana P. | Premières impressions
Staff were VERY helpful and enjoyable to work with.Martha C. | Expérience générale
Le client n'a pas laissé de commentaire.lakenya H. | Premières impressions
The staff was very friendly and helpfulcarl b. | Premières impressions
Le client n'a pas laissé de commentaire.CANDIS S. | Online Move In
Staff is great and very helpfulARDATH R. | Premières impressions
Le client n'a pas laissé de commentaire.Justin s. | Expérience générale
Le client n'a pas laissé de commentaire.Alan W. | Expérience générale
It was very. EXPENSIVEtim c. | Expérience générale
Very helpful staffLauryn L. | Premières impressions
Great customer service!NATASHA J. | Expérience générale
Prompt service good customer serviceMARCIA T. | Premières impressions
Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.Alan M. | Premières impressions
Too smallJose S. | Expérience générale
Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.sue b. | Expérience générale
Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!Sharifa S. | Expérience générale
I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!scott f. | Expérience générale
ExcellentWilliam D. | Expérience générale
Manager was ruderichard h. | Expérience générale
Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.ALONZO T. | Expérience générale
Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.Scott R. | Expérience générale
The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.Rose B. | Expérience générale
It was super hot in there! Awful moving in and out because of the heatnatalie e. | Expérience générale
Great customer service, very helpful staff, clean storage.Maria B. | Expérience générale
The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.Lesley c. | Expérience générale
The staff and facility were everything I wantedmargaret f. | Expérience générale
Great service. Rashad did phenomenal job.Vadzim C. | Expérience générale
Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.Gene C. | Réservation
While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.elysia i. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!