Maybe put a sign on the door that the key return is at the back of the building…
Valerie M.Customer Reviews for U-Haul Moving & Storage of Carbondale
Testimonials From Recent Customers
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Cleaner and better looking equipment and better customer service staff was rude and not understanding
Glen L.Will be glad when the improvements are finished.
James H.I made reservation on line and my trailer was ready when I arrived and the manager was very helpful and friendly. When I returned the trailer, the evening employee was just as friendly & helpful. Great Experience! This is my 2nd time renting from this location and both times have been 100 % satisfactory.
Neal H.The lady was very nice and very helpful I would rent from Carbondale you all anytime I need anyting
KEVIN P.5x9 open trailer was very stiff. Rudd ride !
Dale A.The back and cabin of the truck were both dirty. The cabin had food and drink spills, and the back had not been swept out.
Jacob C.We have used this location several times over the last 5 years including coming from 2 nearby states. They are always friendly, courteous, willing to help, and find what we need when we need it.
MAURICE L.Always great service at this location
Ronald D.This was the best experience I've ever had dealing with Uhaul. The manager was extremely friendly, professional, and a pleasure to work with. You guys found a gem in this guy!
Stephen H.Easy in, easy out. Awesome service and super quick!
Terri G.Location is doing some remodeling. Truck was just an average local rental truck...dirty and pretty beat up!!!
david D.Excellent service
Richard P.It is not this site's fault, it's your sales department's fault. I had a bad experience renting a truck because I was not given enough miles to do the moving job. A lot less, and had to pay an exorbitant amount for over mileage, and had to pay extra for gas, when I picked up a truck that was not full of gas. When I turned my truck in I filled it until the gas pump shut off and it wasn't totally full, so they charged me extra again. So a simple move job cost me 40 $.0 more than I was told when I rented the truck. Totally unsatisfied with your company. I will be using some other company to make my next move. U-Haul sucks!
Steven C.The person was very nice and most helpfull !!
DAVID D.The woman who helped us knew her stuff, and she was very nice and helpful.
JOSEPH P.I would like to have a decent truck to rent for my money!
SHEILA C.We always get good service at Carbondale!
Gregory M.Holiday weekend no one was there
LISA F.We rented a 15 foot van for the day. It was clean and all went well. Yes I would highly recommend this location if you need a rental.
Amie R.Thank YOU SO much!! We left a precious item in the truck and was able to go back 3 days later and retrieve it. We are so appreciative!
Chester M.can't think of a thing. haven't opened boxes yet to see if anything was broken.TV has not been set up yet to see if it still works. but all seems good.
desiree M.We had a very hard time figuring out where to drop off the vehicle and how to get in touch with the personnel. We followed the signs that directed us behind the building but were stuck from there. We tried using the contact-free method of returning but couldn't get it to work on my mobile device. We tried looking for someone to help us but couldn't find a door to enter through. Talked to a couple guys in back and they didn't know how to help us. I called the location multiple times but after ringing a few times the line is suddenly disconnected. Eventually the owner came out to meet us and he took care of our return.
ASHLEY L.I have paid extra amount they told they gonna send it to my account but thry doesn't sent till now.I paid for for 20 miles but i traveled only 6 miles they charged me for extra 14 miles.
NIHAL REDDY N.The employee did a great job helping me pickup my equipment. Merci.
Eric L.Everything went smoothly and quickly.
Ninette J.I had registered to use the DuQuoin location, and my pickup was changed. It would be nice if the vehicles could be shared between locations.
Bill W.It was not the location but corporate uhaul that was a huge dissapointmemt. When one is moving long distance, made plans and reservations weeks prior, last minute changes are not helpful. The pick up eas moved to over an hour away, drop off closed on Mondays, after I made the reservation 3 werks prior and had 3 phone conversations with uhaul I found out as I was driving the truck for 6 hours. I reserved a storage unit at 236 Rt 173. Antioch Il. Drove uhaul 340 miles to get there and very rudely be told by "Vito" i had no storage and one wasnt available. Even though I showed an email confiation for the unit. Thank god Eileen in Crystal Lake and the Mcullomb Lake GM helped me. Those 2 were the ONLY professionals in my 3 day moving process.
Nada L.My only issue was with UHaul in general. Trying to call the facility directly, no one answers. The phone goes to the Uhaul call center where I was on hold of over 30 minutes. The first person that I spoke with was not knowledgeable about the facility and stated that she could schedule something that she did not. Thankfully, I followed up again with a hold time of over 30 minutes to find out that a truck rental was needed to unload a stored UBox. The online reservation is convenient if you do it instead of calling UHal.
Susan G.Excellent move in and move out experience. Very clean and safe.
Julia T. | Expérience généraleOh my first experience it was great thank you I think you're
TERENCE H.Location is under construction so under the circumstances it was tidy. The lady who handled the transaction was awesome. Excellent people skills and went all out to help. I wish I'd gotten her name. I'd definitely recommend them again. However, the online agent that did my reservation, while polite, was a disaster. Had to repeat all my info at least 5-6 times. Told her I wanted to schedule pickup at Carbondale (only location with a trailer available) and Drop off in Duquoin. She scheduled me to drop off in Carbondale.
Laurie O.No improvement needed, very helpful and friendly.
JOHN R.Fix the door or the track that makes it difficult to close easily.
Michael S.Old building with a poorly designed drop off location when returning the rented item.
Brian F.My goods did not arrive safely.... Several Boxes had holes punched through them... 2 chairs for my dining table got scratched ... An expensive sculpture had its base knocked clean off from the ceramic sculpture... other things yet to be discovered
Joseph C.keep your serious, helpful, professional attitude
Carlos P.Location was under construction in the lobby/reception area this made it difficult to fully understand what the uhaul representative was trying to convey and/or explain regarding the contract and return policies. Overall, I have used uhaul twice within the past year and both times they have performed well.
Richard L.I thought the preferred pick would be the place I got the truck. The changed in pick up was unexpected and added to the frustration with moving.
Elizabeth S.After a reservation weeks in advance Uhaul tells me to pick up my truck in my town and then travel 25 min to pick up the tow dolly for the car. Not helpful - next time I will work with another company.
Salvatore C.Service was wonderful. The best !
Samuel B.Since I dropped the truck off early I don't think he was expecting me. So its kind of a hard question to answer.
William B F.The check in process in May was frustrating. Several mistakes in the check in.
pat l. | Expérience généraleThe people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I've used, but it was sufficient for our needs (storing furniture over the summer for a student).
ALAIN D. | Premières impressionsStaff were VERY helpful and enjoyable to work with.
Martha C. | Expérience généraleThe staff was very friendly and helpful
carl b. | Premières impressionsStaff is great and very helpful
ARDATH R. | Premières impressions