Le client n'a pas laissé de commentaire.Matt P.
Customer Reviews for U-Haul Moving & Storage of Carbondale
Pour nous contacter
Carbondale, IL 62901
(Off 51 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Cargo VAn was dirty inside the passenger area, and I had to clean the dash, doors, steering wheel, and floor was dirty. The back of the cargo van was visibly dirty with mud. Paid $7,5 to clean at the car wash.rebecca O.
Great service , polite worker and super clean store... Very impressed!!BarryD W.
Good service too.Robert B.
Le client n'a pas laissé de commentaire.ryan B.
Keep up the good workGene S.
The 4Ã-8 trailer leaked from the rain, which resulted in some of our belongings getting wet. Additionally, the back door latched had to have a lock on it or it would vibrate open (which happened to us when we were traveling to turn it in). Other than that, we had no other issues.Bill W.
Again, another great rental... very friendly and nice clean truck. Only improvement might be have more than one person checking in... had a long wait.Dali H.
Le client n'a pas laissé de commentaire.bruce P.
Le client n'a pas laissé de commentaire.Alice N.
She was wonderful to deal with - great experience!Matthew E.
I really like this location: easy to find, clean facility, and friendly personnel.Elizabeth L.
Just more great peopleHENRY B.
Amazing customer service!Tabatha F.
Friendly, efficient service. Reasonable rates for well maintained equipment. I was very pleased.mark H.
Le client n'a pas laissé de commentaire.Robert K.
The sameMichael M.
Le client n'a pas laissé de commentaire.Mo H.
Le client n'a pas laissé de commentaire.RICHARD J.
First timer so I was nervous. Technician was pleasant. Cost was reasonable.. Vehicle was well-maintained. Smooth pick-up & drop off. Will use again.Jacqueline R.
The truck was relatively new (only 5000 miles). It performed very well on the trip from IL to NY. Overall, I have no complaints and rate the equipment as excellent.Daniel N.
Le client n'a pas laissé de commentaire.Austin M.
Le client n'a pas laissé de commentaire.Lisa P.
Le client n'a pas laissé de commentaire.metao R.
Nothing I can think ofKENNIDY G.
As always, this location is super easy to do business with. Totally hassle free.Gary G.
One suggestion - when I picked up the trailer, the tire pressures were down to around 35 and 40 lbs, insufficient for a trailer of that size and the load I would be carrying. I inflated both to 50 psi and everything went fine. For future reference, checking tire pressures pre-rental might be an inexpensive way to avoid more expensive road service calls to fix flat tires.Rex D.
Le client n'a pas laissé de commentaire.margarita S.
The only problem I have is I was offered a free month storage which is great because that is all I really need; but I called both locations on Illinois ave in Carbondale and I can not get any one to answer either #. I would like to ger the free storage but how does one do that when wont answer!!!! Contact info:244-866-8939 Thank you.Aimie C.
Le client n'a pas laissé de commentaire.annie K.
Jae Lee helped me in an unexpected, last minute need for a local rental. He was great, very helpful, very efficient, and got me going very quickly.Brian B.
Le client n'a pas laissé de commentaire.Lara A.
Le client n'a pas laissé de commentaire.Jacqueline C.
Outstanding in every respect - this is my favorite U-Haul location in the United States (and I've moved 16 times).David G.
i got charged $75 for having a piece of trash, blankets not folded, and overnight returned. i rented the truck for just one day for almost $1,500. the least Uhaul could have done as a courtesy was to pick up the trash and folded the blankets.nghia D.
He lied about the mileage and charged me extra. PitifulIvory R.
Drivers door hard to close, needs adjusted Check in went smoothly with NO problemsDOUG G.
Le client n'a pas laissé de commentaire.PATRICIA T.
Good experiencejim M.
Clean. Polite. Consistent.Matthew S.
Le client n'a pas laissé de commentaire.Katarena M.
Le client n'a pas laissé de commentaire.Kathryn R.
All was good, we picked up and returned the UBox. It perfectly served our needs.Raymond F.
The truck was dirty it had animal hair in it and it smelled bad. The manager was extremely rude dismissed me while he was helping me just to help someone behind me then I was supposed to receive $56 I'd I out has in the truck it was given to me on E AND I PUT IT ON A HALF of tank before I took it back the whole experience was terrible I wish they would shut down and we could get a new COMPANY so I was highly unsatisfied to say the leastWhitney L.
Le client n'a pas laissé de commentaire.James B.
Brad is great. Helped me drop off quicklyDaniel A.
Le client n'a pas laissé de commentaire.Grant M.
Le client n'a pas laissé de commentaire.Ashlee S.
Le client n'a pas laissé de commentaire.Lisa P.
Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.Susan P L. | Expérience générale
Le client n'a pas laissé de commentaire.scott N.
Le client n'a pas laissé de commentaire.Jessica M.
Overall my experience was good. The only thing I noticed was the vehicle that I had, the reading on the dashboard said it needed an oil change and the tire pressure needed to be checked. Other than that, everything was good. It was a smooth ride. I would suggest that you guys should make sure the vehicles have been serviced before renting them out so the warning lights won't come on. Merci.Voicy L.
Le client n'a pas laissé de commentaire.GERALD E.
Le client n'a pas laissé de commentaire.william O.
So far so good! I don't have any comments because I was totally satisfied.Joyce S.
Actually both pick up and drop off locations were very nice extremely helpful. I was in and out in no time at allpul P.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.devontavius P.
Le client n'a pas laissé de commentaire.Kimberly B.
Le client n'a pas laissé de commentaire.Tracey L.
Le client n'a pas laissé de commentaire.David B.
Long line with only one clerk, once i got in clerk person was very good and fastRicardo C.
Le client n'a pas laissé de commentaire.Wardell D.
Le client n'a pas laissé de commentaire.Bryan C.
Everyone was awesome and accommodating!Codie D.
Le client n'a pas laissé de commentaire.Timothy M.
You need to change your sales tactics regarding damage. My truck had 75+ stickers with previous damage/nicks/scratches/dings. You're obviously not fixing anything so take a lead from the rental car agencies and only go after collision damage or dents over a certain size.Jay L.
Le client n'a pas laissé de commentaire.Mehran M.
The mileage was not explained at all I just got charged on my card. Had this been explained then I would not have rented the truck.Caleb S.
Le client n'a pas laissé de commentaire.Karol Y.
Brad was helpful and courteousDavid R.
Le client n'a pas laissé de commentaire.Kendall W.
Le client n'a pas laissé de commentaire.Joan P.
I was charged for two days when I had the van for less than six hoursMark L.
Easy pick up and return. Brad hooked up the trailer in the rain and made sure all lights worked. I would definitely rent again.Elery B.
Le client n'a pas laissé de commentaire.Sean S.
Thank you both at the Cdale Uhaul You and your equipment made a tough job WAY easier and I do recommend you to others. Thanks again. Forrest R.Forrest R.
Get people who know what they're doing. Tow trucks who won't leave you sit for hours. And companies who won't steal all your money. I will never use uhaul again.Leslie H.
Not enough employees, truck windshield had a foot of snow and ice on it. I removed.Robert R.
Le client n'a pas laissé de commentaire.Patricia T.
Le client n'a pas laissé de commentaire.Terry R.
Le client n'a pas laissé de commentaire.Stephen Q.
Le client n'a pas laissé de commentaire.Parker W.
I just wish they stayed open longer in the day, but other than that I had a very good experience.Wesley N.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.GLORIA D. | Expérience générale
When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.Jamie R. | Premières impressions
Excellent service à la clientèle.Scott S.
The price was right and the service was great.Colby C.
Brad and his staff in Carbondale were great to deal with.Roberto C.
website is clunky, and it tries to upsell me every step of the way.Travis S.
Le client n'a pas laissé de commentaire.Gary R.
Brad has been kind and has great customer service.Jacqueline C.
Customer service was exemplary.Jeffrey O.
Your front guy is very kind and understanding.TYLER F.
Very helpful employee, helpful in suggesting the right equipment to choose.Pietro M.
Le client n'a pas laissé de commentaire.EBONY S.
Very friendly and helpful customer service. Answered all of my questions and the price for our long-distance move was great!LAUREN C.
The truck leaked water the entire time damaging my items. The truck didn't have the same amount of gas that the contract said.Justin F.
Le client n'a pas laissé de commentaire.Jon L.
my customer rep made the uhaul experience easy !! no anxiety!!! loved it! online the storage unit was $21 a month but i was charged more😔Donna T.
Employees were very helpful!David D.
Le client n'a pas laissé de commentaire.krista g. | Expérience générale
Le client n'a pas laissé de commentaire.CECIL S. | Expérience générale
Le client n'a pas laissé de commentaire.Deven w. | Online Move In
Le client n'a pas laissé de commentaire.Thelma V. | Premières impressions
Le client n'a pas laissé de commentaire.BRADY J. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia l. | Expérience générale
Le client n'a pas laissé de commentaire.LEON R. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.kenneth s. | Expérience générale
Excellent move in and move out experience. Very clean and safe.Julia T. | Expérience générale
Le client n'a pas laissé de commentaire.Ida A. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie R. | Premières impressions
Le client n'a pas laissé de commentaire.ada C. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Expérience générale
The check in process in May was frustrating. Several mistakes in the check in.pat l. | Expérience générale
The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I've used, but it was sufficient for our needs (storing furniture over the summer for a student).ALAIN D. | Premières impressions
Le client n'a pas laissé de commentaire.Mike R. | Premières impressions
Le client n'a pas laissé de commentaire.Towana P. | Premières impressions
Staff were VERY helpful and enjoyable to work with.Martha C. | Expérience générale
Le client n'a pas laissé de commentaire.lakenya H. | Premières impressions
The staff was very friendly and helpfulcarl b. | Premières impressions
Le client n'a pas laissé de commentaire.CANDIS S. | Online Move In
Staff is great and very helpfulARDATH R. | Premières impressions
Le client n'a pas laissé de commentaire.Justin s. | Expérience générale
Le client n'a pas laissé de commentaire.Alan W. | Expérience générale
It was very. EXPENSIVEtim c. | Expérience générale
Very helpful staffLauryn L. | Premières impressions
Great customer service!NATASHA J. | Expérience générale
Prompt service good customer serviceMARCIA T. | Premières impressions
Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.Alan M. | Premières impressions
Too smallJose S. | Expérience générale
Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.sue b. | Expérience générale
Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!Sharifa S. | Expérience générale
I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!scott f. | Expérience générale
ExcellentWilliam D. | Expérience générale
Manager was ruderichard h. | Expérience générale
Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.ALONZO T. | Expérience générale
Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.Scott R. | Expérience générale
The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.Rose B. | Expérience générale
It was super hot in there! Awful moving in and out because of the heatnatalie e. | Expérience générale
Great customer service, very helpful staff, clean storage.Maria B. | Expérience générale
The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.Lesley c. | Expérience générale
The staff and facility were everything I wantedmargaret f. | Expérience générale
Great service. Rashad did phenomenal job.Vadzim C. | Expérience générale
Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.Gene C. | Réservation
While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.elysia i. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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Nous offrons la plus grande sélection de l'industrie!
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