Thanks you so much for your helpManuel P. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Carrollton
Pour nous contacter
Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood)
Services dans cet établissement :
- Mon–Sun24 heures
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff is extremely nice and helpful. Don't regret it one bitWILLIAM S. | Premières impressions
Le client n'a pas laissé de commentaire.JoAnne C. | Expérience générale
Le client n'a pas laissé de commentaire.MERCEDES M. | Expérience générale
Awesome and professional serviceMonis A. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen G. | Expérience générale
All my stuff or boxes came full of rats. Brought them to my apto and now am dealing with it on my own place trying to take them out of here. That was a really bad experience. Uhaul has to be more responsible on this.yesenia b. | Expérience générale
Le client n'a pas laissé de commentaire.TINA M. | Premières impressions
Le client n'a pas laissé de commentaire.GURSIMRANDEEP S. | Expérience générale
Le client n'a pas laissé de commentaire.DENISE P. | Expérience générale
Paul is very helpful and nice person. He and his team provided very exceptional customer experience. I highly recommend this facility. Thank you for making this a great experience.ADNAN A. | Expérience générale
Thank you so much for helping us transition that furniture for our three adult children. I appreciate your thorough communication, your attention to the property and your accommodation to us as we moved out of the unit. Many thanks!Dara W. | Expérience générale
Le client n'a pas laissé de commentaire.LOLA B. | Expérience générale
Personnel are great and very accommodatingmarsha m. | Premières impressions
Only because of the staff at country club drive in Carrollton Texas would I recommend using U-Haul storage. Best customer service of any U-Haul facility.Danny H. | Expérience générale
Susanne is extremely accommodating and nice. I know that if I ever need a storage again, this will be my first stop.MEAH W. | Expérience générale
Susanne was helpful and very informative, she was AWESOME.Angela G. | Premières impressions
I have called repeatedly to report my issues with this move and nothing has been resolved. My reservations were all wrong which wasted a lot of time and caused many problems. I was overcharged and am very disappointed in the process. I need a supervisor to call me.Ina B. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Excellent customer service.Justin G. | Expérience générale
Le client n'a pas laissé de commentaire.Mirtle t. | Premières impressions
We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn't reserved one.Linda R. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal M. | Premières impressions
Le client n'a pas laissé de commentaire.Chris H. | Expérience générale
Le client n'a pas laissé de commentaire.TYRELL J. | Expérience générale
Le client n'a pas laissé de commentaire.Sebastian t. | Premières impressions
Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.Tina G. | Premières impressions
Le client n'a pas laissé de commentaire.Cara H. | Premières impressions
Le client n'a pas laissé de commentaire.Dana G. | Premières impressions
Le client n'a pas laissé de commentaire.TYRELL J. | Premières impressions
The storage facility was in great condition and the owner/operators were fantastic.Ryan D. | Premières impressions
This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!Laketsha H. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA C.
Service tech swapped a trailer harness to ensure all trailer lights were working.GERARDO C.
Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.Dianna C.
Le client n'a pas laissé de commentaire.TRACY P.
Le client n'a pas laissé de commentaire.Alex H.
I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would've done the same for me! I'll use your location again for sure!Latifah C.
Le client n'a pas laissé de commentaire.Rebecca E.
Change windshield wipers frequently Clean the windshield inside and outRobert S.
Not charging so much just for the mileage and other changesJENNIFER S.
Have all of your employees wear masks. Cab of truck wasn't clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn't work for me. There was no â€œpick up vehicleâ€ under â€œaccount dashboardâ€ as the instructions said there would be- had to go inside.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.STEEVEN I.
Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.Gary M.
Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human. Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all. *Chandlers was wreaking a mask loosely over his mouth, but not his nose)Christian H.
Le client n'a pas laissé de commentaire.Kelly F.
The guys at this location were very helpful and showed great customer Service .JORDAN H.
Le client n'a pas laissé de commentaire.Meshay R.
Le client n'a pas laissé de commentaire.Rychlend M.
Great people working there.LAVON T. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B.
I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.thomas F.
Great team. Smooth, efficient process. Thank you!DONALD S.
The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn't use the online check inNeel P.
Le client n'a pas laissé de commentaire.BREANNA C.
All was good, no issues, fast service.ROBERT B.
Much better experience than the pick up location.DENNIS M.
Have more products in stock ;-)DANIEL B.
Le client n'a pas laissé de commentaire.Jon S.
Le client n'a pas laissé de commentaire.CHADWICK C.
Le client n'a pas laissé de commentaire.James G.
Reps were nice and helpful.Edgardo F.
None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information. My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment. The equipment was clean though.EMILY O.
Le client n'a pas laissé de commentaire.Jillian L.
Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁JOSHUA R.
Le client n'a pas laissé de commentaire.Juan P.
Le client n'a pas laissé de commentaire.Jarrod T.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.DAN R. | Expérience générale
Comments sent to GMPaul M.
Le client n'a pas laissé de commentaire.PEDRO C.
Le client n'a pas laissé de commentaire.DERRIC L.
Le client n'a pas laissé de commentaire.JIMMY M.
Le client n'a pas laissé de commentaire.JIMMY M.
Le client n'a pas laissé de commentaire.Ethan Q.
I was quoted 1 price then charged a different price when I got there for a in town rentalRonald D.
Le client n'a pas laissé de commentaire.Shane C.
Will be using it again. Closes to storage locationPaul M.
Le client n'a pas laissé de commentaire.MITERRIA M.
Muy biemEUMAR L.
Its very fast and excellentSRINIVASA MURTHY A.
Le client n'a pas laissé de commentaire.Yvette C.
The team at the location was awesome.Anthony L.
Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I'm sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky. Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don't have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren't taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.MISTY C.
Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don't know why you keep using truck after 150k milesSHIRAZ B.
Le client n'a pas laissé de commentaire.DAVID J.
Excellente expérienceDamian P.
Good ServicePAUL A.
Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.Ted L.
The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.THEODORE ROBERT L.
Sorry to see you go. All the best!MARJORIE B. | Expérience générale
Good workMelik K.
It was just a night drop off. Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!Larry W.
Le client n'a pas laissé de commentaire.lauren H.
When I picked up the truck, the gas level was at 3/8. When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary. Every customer was wearing a mask, due to the state order to do so in any public setting. I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away. When he returned he was wearing a mask. The other two never paid any attention. Your company is endangering lives and I suggest you change your priorities and obey the laws. Thank you, GMJames M.
Le client n'a pas laissé de commentaire.JOSHUA C.
The 4 guys that helped me move were GREAT!!!branden Z.
Le client n'a pas laissé de commentaire.Zeshan K.
Le client n'a pas laissé de commentaire.MICHAEL F.
The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!JEFF S. | Expérience générale
I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).Adam R.
During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location. U-Haul at Countryclub drive seem more responsive.Louisa S. | Expérience générale
Muy biemEumar L.
Nice guys at the counter, very helpful and thorough.Ted A.
It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.LYNDA N.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.Jefferson D.
Le client n'a pas laissé de commentaire.JAY DAVID P.
Le client n'a pas laissé de commentaire.Joe T.
Le client n'a pas laissé de commentaire.Alan V.
Le client n'a pas laissé de commentaire.Abe T.
Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.Vivian B.
Only a few of the employees were wearing masks.KAREN F.
Le client n'a pas laissé de commentaire.Siu L.
No air in truck and couldn't be fixed.Ryan B.
Le client n'a pas laissé de commentaire.sam S.
Le client n'a pas laissé de commentaire.Raza H.
Unexpected and unauthorized not agreed on charges of $116 Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers. VERY BAD SERVICEAHMED A.
Le client n'a pas laissé de commentaire.may C.
Le client n'a pas laissé de commentaire.Nasir D.
Excellent Service Professional and CourteousStanley N.
Le client n'a pas laissé de commentaire.EUMAR L.
Very fast and painless drop off.Randy G.
They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.ADRIANA T.
The truck I rented had a leak somewhere cause some of my furniture got wetCHRISTOPH D.
Le client n'a pas laissé de commentaire.Keith E.
Super friendly professional help for staff at this location. Second time I've rented from them and I can't say enough about them. Just very genuine likable people who seem to love doing their jobs!christine R.
Le client n'a pas laissé de commentaire.Manas M.
Made reservation for pickup at the 1682 S. I-35 Carrollton location. Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a lady that was going through the same thing.ROBERT M.
Le client n'a pas laissé de commentaire.Clayton W.
When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.YVONNE W.
Le client n'a pas laissé de commentaire.Kalyn O.
Le client n'a pas laissé de commentaire.Presley F.
Le client n'a pas laissé de commentaire.CHRISTOPH D.
The gentleman that helped me was kind, courteous and very helpfulDebra J.
Le client n'a pas laissé de commentaire.TIMOTHY MECK M.
Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.Jacob W. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW R. | Expérience générale
This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what's going on. I wouldn't recommend Uhaul because of this communication problem.JANE S. | Expérience générale
Satisfied customerKEITH W. | Expérience générale
The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Mercitiffany b. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia C. | Premières impressions
Le client n'a pas laissé de commentaire.Claire F. | Premières impressions
Le client n'a pas laissé de commentaire.BEONCA M. | Expérience générale
Great staff! Very friendly and funny.Jeremy D. | Premières impressions
Very good service, and clean truck.Bradley C. | Premières impressions
S.O.SHERRYE B. | Premières impressions
Very good service and friendly team.Alain P. | Expérience générale
Merci.Leslie H. | Expérience générale
The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!Kathleen D. | Expérience générale
I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...Adam P. | Premières impressions
We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!Mike L. | Expérience générale
Very friendly and professional location. Merci.Francine C. | Expérience générale
Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.Alain P. | Premières impressions
One of the gentleman at the front desk was always super helpful when needed! Thank y'all so much!Angelica R. | Expérience générale
Good people.Jerry L. | Expérience générale
Super nice team, very helpful!Alain P. | Premières impressions
This location is very friendly and helpful!Francine C. | Premières impressions
Great crew of staff. Always go the extra mile and take care of the customer.justin s. | Expérience générale
Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!Ashley C. | Réservation
I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.Danny D. | Réservation
Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I'm sure pressures him.Angelica R. | Réservation
exactly what I've come to expect from U-Haul both here in Texas & Md.Albert S. | Expérience générale
Great service!Matthew K. | Expérience générale
Contacting by phone can sometimes be a hassle but overall location was greatbritney l. | Expérience générale
good job! Quick serviceKathy B. | Expérience générale
Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!Connie M. | Expérience générale