Customer Reviews for U-Haul Moving & Storage of Carrollton

5 292 évaluations

1682 S Interstate 35E   Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood)

(972) 242-5179

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Services dans cet établissement :

Pour nous contacter

(972) 242-5179

1682 S Interstate 35E
Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Justin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirtle t.  |  Premières impressions 
Évaluation :
3

We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn't reserved one.

Linda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRELL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian t.  |  Premières impressions 
Évaluation :
5

Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.

Tina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRELL J.  |  Premières impressions 
Évaluation :
5

The storage facility was in great condition and the owner/operators were fantastic.

Ryan D.  |  Premières impressions 
Évaluation :
5

This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!

Laketsha H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

Service tech swapped a trailer harness to ensure all trailer lights were working.

GERARDO C. 
Évaluation :
3

Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.

Dianna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex H. 
Évaluation :
5

I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would've done the same for me! I'll use your location again for sure!

Latifah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca E. 
Évaluation :
5

Change windshield wipers frequently Clean the windshield inside and out

Robert S. 
Évaluation :
5

Not charging so much just for the mileage and other changes

JENNIFER S. 
Évaluation :
3

Have all of your employees wear masks. Cab of truck wasn't clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn't work for me. There was no “pick up vehicle” under “account dashboard” as the instructions said there would be- had to go inside.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEEVEN I. 
Évaluation :
3

Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.

Gary M. 
Évaluation :
1

Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human. Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all. *Chandlers was wreaking a mask loosely over his mouth, but not his nose)

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
5

The guys at this location were very helpful and showed great customer Service .

JORDAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meshay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rychlend M. 
Évaluation :
5

Great people working there.

LAVON T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.

thomas F. 
Évaluation :
5

Great team. Smooth, efficient process. Thank you!

DONALD S. 
Évaluation :
4

The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn't use the online check in

Neel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNA C. 
Évaluation :
5

All was good, no issues, fast service.

ROBERT B. 
Évaluation :
5

Much better experience than the pick up location.

DENNIS M. 
Évaluation :
5

Have more products in stock ;-)

DANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Reps were nice and helpful.

Edgardo F. 
Évaluation :
1

None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information. My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment. The equipment was clean though.

EMILY O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jillian L. 
Évaluation :
5

Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN R.  |  Expérience générale 
Évaluation :
3

Comments sent to GM

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEDRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Q. 
Évaluation :
3

I was quoted 1 price then charged a different price when I got there for a in town rental

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
5

Will be using it again. Closes to storage location

Paul M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MITERRIA M. 
Évaluation :
5

Muy biem

EUMAR L. 
Évaluation :
5

Its very fast and excellent

SRINIVASA MURTHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C. 
Évaluation :
5

The team at the location was awesome.

Anthony L. 
Évaluation :
3

Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I'm sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky. Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don't have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren't taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.

MISTY C. 
Évaluation :
1

Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don't know why you keep using truck after 150k miles

SHIRAZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Excellente expérience

Damian P. 
Évaluation :
5

Good Service

PAUL A. 
Évaluation :
4

Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.

Ted L. 
Évaluation :
4

The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.

THEODORE ROBERT L. 
Évaluation :
5

Sorry to see you go. All the best!

MARJORIE B.  |  Expérience générale 
Évaluation :
4

Good work

Melik K. 
Évaluation :
5

It was just a night drop off. Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren H. 
Évaluation :
1

When I picked up the truck, the gas level was at 3/8. When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary. Every customer was wearing a mask, due to the state order to do so in any public setting. I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away. When he returned he was wearing a mask. The other two never paid any attention. Your company is endangering lives and I suggest you change your priorities and obey the laws. Thank you, GM

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
4

The 4 guys that helped me move were GREAT!!!

branden Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeshan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!

JEFF S.  |  Expérience générale 
Évaluation :
1

I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).

Adam R. 
Évaluation :
3

During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location. U-Haul at Countryclub drive seem more responsive.

Louisa S.  |  Expérience générale 
Évaluation :
5

Muy biem

Eumar L. 
Évaluation :
5

Nice guys at the counter, very helpful and thorough.

Ted A. 
Évaluation :
5

It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.

LYNDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abe T. 
Évaluation :
5

Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.

Vivian B. 
Évaluation :
4

Only a few of the employees were wearing masks.

KAREN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siu L. 
Évaluation :
4

No air in truck and couldn't be fixed.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raza H. 
Évaluation :
1

Unexpected and unauthorized not agreed on charges of $116 Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers. VERY BAD SERVICE

AHMED A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

may C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasir D. 
Évaluation :
5

Excellent Service Professional and Courteous

Stanley N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUMAR L. 
Évaluation :
5

Very fast and painless drop off.

Randy G. 
Évaluation :
1

They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.

ADRIANA T. 
Évaluation :
5

The truck I rented had a leak somewhere cause some of my furniture got wet

CHRISTOPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
5

Super friendly professional help for staff at this location. Second time I've rented from them and I can't say enough about them. Just very genuine likable people who seem to love doing their jobs!

christine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manas M. 
Évaluation :
2

Made reservation for pickup at the 1682 S. I-35 Carrollton location. Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a lady that was going through the same thing.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton W. 
Évaluation :
5

When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.

YVONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalyn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Presley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH D. 
Évaluation :
5

Super

CARLOS H. 
Évaluation :
4

The gentleman that helped me was kind, courteous and very helpful

Debra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY MECK M. 
Évaluation :
2

Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.

Jacob W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R.  |  Expérience générale 
Évaluation :
3

This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what's going on. I wouldn't recommend Uhaul because of this communication problem.

JANE S.  |  Expérience générale 
Évaluation :
4

Satisfied customer

KEITH W.  |  Expérience générale 
Évaluation :
5

The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Merci

tiffany b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEONCA M.  |  Expérience générale 
Évaluation :
5

Great staff! Very friendly and funny.

Jeremy D.  |  Premières impressions 
Évaluation :
5

Very good service, and clean truck.

Bradley C.  |  Premières impressions 
Évaluation :
5

S.O.

SHERRYE B.  |  Premières impressions 
Évaluation :
5

Very good service and friendly team.

Alain P.  |  Expérience générale 
Évaluation :
5

Merci.

Leslie H.  |  Expérience générale 
Évaluation :
5

The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!

Kathleen D.  |  Expérience générale 
Évaluation :
5

I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...

Adam P.  |  Premières impressions 
Évaluation :
5

We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!

Mike L.  |  Expérience générale 
Évaluation :
5

Very friendly and professional location. Merci.

Francine C.  |  Expérience générale 
Évaluation :
5

Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.

Alain P.  |  Premières impressions 
Évaluation :
5

One of the gentleman at the front desk was always super helpful when needed! Thank y'all so much!

Angelica R.  |  Expérience générale 
Évaluation :
5

Good people.

Jerry L.  |  Expérience générale 
Évaluation :
5

Super nice team, very helpful!

Alain P.  |  Premières impressions 
Évaluation :
5

This location is very friendly and helpful!

Francine C.  |  Premières impressions 
Évaluation :
4

Great crew of staff. Always go the extra mile and take care of the customer.

justin s.  |  Expérience générale 
Évaluation :
5

Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!

Ashley C.  |  Réservation 
Évaluation :
1

I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.

Danny D.  |  Réservation 
Évaluation :
3

Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I'm sure pressures him.

Angelica R.  |  Réservation 
Évaluation :
5

exactly what I've come to expect from U-Haul both here in Texas & Md.

Albert S.  |  Expérience générale 
Évaluation :
5

Great service!

Matthew K.  |  Expérience générale 
Évaluation :
4

Contacting by phone can sometimes be a hassle but overall location was great

britney l.  |  Expérience générale 
Évaluation :
5

good job! Quick service

Kathy B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!

Connie M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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