Customer Reviews for U-Haul Moving & Storage of Carson

2 012 évaluations

1930 E Via Arado   Rancho Dominguez, CA 90220

(310) 735-0577

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(310) 735-0577

1930 E Via Arado
Rancho Dominguez, CA 90220

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Enriquez 
Évaluation :
5

Excellent service always….

Larry Mcgrew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy MacNicoll 
Évaluation :
5

Great staff. Everyone is extremely helpful. Upon my arrival I was asked to present my ID in which I was more than willing to do, but I was forced to have my picture taken upon check in as well which I was not comfortable with. Aside from that, everything was great.

Marlcos Abayhon 
Évaluation :
1

Most of my stuff was broken an I was over charged from the original price they gave me then the box wasn't delivered on time then I was only given one day to remove my stuff from the box I was rushed then the didn't put the box where I asked them to place it

nikita Drew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Shepherd 
Évaluation :
5

Very pleased with the UBox experience end-to-end. Great customer service, capacious boxes, and I would do a move this way again in a heartbeat

Christine Castano 
Évaluation :
5

Monica was very professionally greeted me and helped me for the whole rental process. Tony, Manager was very gentle and kindly explained about the tire pressure matters. Great people and very easy to rent a cargo van for my purposes. Thank you very much!!!

JASON KIM 
Évaluation :
5

Duplicate the success

james goodman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL ALSHAMARI 
Évaluation :
5

Almost everything regarding our experience was flawless - we did run into issues with the Unloaders that we booked through the Moving Help system, the moving company went MIA when it came time to deliver and unload our box at our new address. Fortunately the U-Haul and Moving-Help customer service teams were able to find me a replacement. It was a brief moment of panic, but ultimately avoided in the end.

Christopher Jacob 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Bredemeier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Driscoll 
Évaluation :
5

The U-Haul rep was friendly and professional. A nice experience.

Patricia Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Sanchez Torres 
Évaluation :
5

I was Pleasantly Suprised at the Exceptional Service I recieved from the Rancho Location Staff!!! Manager and 1 female in the A/M and one female at night!! Keep Up the Good Work!! And Thanks for making my experience Painless!!!

Montrose Galbreth 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita Ray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicelle Myles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Penn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Schuh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Martin 
Évaluation :
5

U-Haul offers affordable prices. Their associates are friendly, courteous, and knowledgeable about the best equipment for storage and moving needs.

Connie Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Garcia guzman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Farias 
Évaluation :
5

Stay the course….Great location…

Larry Mcgrew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Abernathy 
Évaluation :
4

While the employees working out of the Rancho Dominguez/Carson facility are very good at what they do, there is room for improvement in the "soft" skills when it comes to customer service. In an attempt to get a clearer sense of delivery time, we contacted the number provided and encountered what sounded like a very unhappy employee because we interrupted lunch. That employee didn't need to answer the phone if on lunch and could have asked nicely if we could call back after a certain time. We did apologize for interrupting lunch, explaining that we only wanted to get a sense of when our delivery might come (less than 2 hours, or more than). We also had a similar scenario when talking with the office directly. A bit more emphasis on improving customer service skills might go a long way since the physical skills for the actual delivery/placement of Ubox are excellent.

Larissa Lee Gadda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Causer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAURA TORRES 
Évaluation :
5

Excellent

Salvador Alvarado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Dennis 
Évaluation :
5

I had the pleasure of being assisted by Trevor. His professionalism and courtesy were top tier. When I returned the truck I commented to his coworker what a pleasure it was to work with him. She smiled and quickly agreed sharing he's the assistant manager and wonderful colleague. It's obvious the work environment there is one that foster respect for the customers, colleagues and providing excellent customer service.

DESIREE WHITE 
Évaluation :
4

Great service

BENJAMIN VANN 
Évaluation :
5

EASY, PROFESSIONAL AND QUICK IN AND OUT!

JAMES HOUNG 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary kao 
Évaluation :
5

Very patient with me as I was trying to figure out how to use the app. Helped me learn about it.

terrance fontenot 
Évaluation :
5

Nothing just keep the staff you have in the office. Very friendly and Nice. Greeted with a smile and very helpful.

Sharon Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Parsons 
Évaluation :
5

Excellent service.

Larry Mcgrew 
Évaluation :
5

Excellent service à la clientèle

Lyn Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Garcia 
Évaluation :
5

Service was great up until the store called me claiming I didn't return the truck. I was told "The keys are here but the truck isn't" which doesn't make any sense because why would I drop the keys off take a truck. They asked for an approximate time that I dropped the truck off then stated "Oh let me check the cameras and get back to you!" I honestly feel like the cameras should've been checked prior to calling and claiming I didn't return a truck. What would I do with a big u-haul truck anyway? Store it in my storage facility?!?!

jaida evens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Trice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Bianchi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Kim 
Évaluation :
5

Staff at this location is excellent.

Clarisa Wilson 
Évaluation :
5

Great customer service!

john harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillierose Norman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Cotton 
Évaluation :
1

This was the worst experience I have ever had with moving. I had all 6 containers ready, and they only delivered 2 and told me I had to pay another $600 for the other 4. They didn't deliver them on the date I had chosen; costed me more money because we had nothing to sleep on; so, I had to go buy air mattress for everybody. The manager had a very nasty attitude when I ask for some type of reimbursement. They were lying back and forth and the complete mix up was between the delivery company they had chosen to bring my stuff and tried to say I never set up a date; but 2 came on the date I set up. I will never recommend u haul for this service like some did to me and I turned down other companies for them and on top of all this; I have a life and death medical condition and they didn't even care that I had left my medication in the refrigerator expecting my stuff to be here that friend. i didn't get it until that Monday....it was hell. They did give me a $109 and I was out of $500 if not more to take care of my family for the weekend, because we had nothing. The 2 containers that was delivered was no use to us to live from....sad.

LATRONJA COOPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Schmelz 
Évaluation :
5

My experience was very good. NJ was great too. I will definitely use you again in the Summer.

Kathleen Woodfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Hunter 
Évaluation :
5

Keisha was excellent and very knowledgeable, Very good customer service.

HENRY MCCULLUGH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantell White 
Évaluation :
4

Worked with HWK for the delivery and they were great. Efficient unloading and friendly.

Kyle Kern 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel lemus 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIN DEMELLO 
Évaluation :
5

The absolute best experience I have ever had renting with UHAUL!!!

david morse 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL RECTENWALD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Benny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN KLOIBER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Mongerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo guevara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Zellner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Boehl 
Évaluation :
5

Always professional, courteous and friendly love this group of individuals

Brice Banks 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chidera Izuchukwu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sione Kailea 
Évaluation :
3

Le client n'a pas laissé de commentaire.

La'Von Hall 
Évaluation :
4

Could improve on customer service skills. As I stood and waited for somebody to assist me for a equipment pickup. The employee on duty was behind me collecting money from a "visitor" on the Thanksgiving football games.

Lesha Tharpe 
Évaluation :
5

Nothing to do

Joyce Okeneme 
Évaluation :
5

Wonderful customer service!!!!

James THOMAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Barba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINEREYES EUSEBIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashora Bunch 
Évaluation :
5

I think the gas level should be at a half tank full for customers picking up and returning

William Frazier 
Évaluation :
4

The website and making the reservation was a bit confusing. Which let me to having to clarify a bunch of pricing. Nobody likes a surprise in pricing. I would say overall everybody I dealt with on the phone and in person were very good at costumer service.

Marnie Castor 
Évaluation :
5

Always a positive experience.. the service is excellent.

larry mcgrew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA SENIOR 
Évaluation :
4

Excelent

Roque Laza Bonilla 
Évaluation :
5

My move overall was very stressful but Uhaul came through with a solution each time. I have been using your trucks, trailers and au boxes since 2014. I have always loved Uhaul customer service with the exception of one recent and terrible customer service experience at a location on Labrea blvd, in Los Angeles all others have been great. Thank you for another successful trip. Barbara B

Barbara Brewer 
Évaluation :
5

I wished I could have paid cash. I did communicate with 4 different people at this location and everyone was great. I think the manager as put together a great team.

april slater 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus Fernandez 
Évaluation :
5

Have reserved equipment ready and available.

Anthony Davis 
Évaluation :
5

Customer service was 100 %

DARIN DEMELLO 
Évaluation :
5

Finally courteous, excellent service

Brice Banks 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeria Washington 
Évaluation :
5

The drop off key location was difficult to find.

Kydia Morrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davis Lenz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES HOUNG 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Ike 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert Yi 
Évaluation :
5

Have more rentals available!!

VIctor Silva 
Évaluation :
2

Be more informative and professional. Without An attitude explain the pros and cons to customer. For example, if you're going to be late, give them the option to keep the vehicle. If they are going to be charged for a whole other day that should be explained.

KENROY WELCH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VAN BUSH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL RAMIREZLEDEZMA 
Évaluation :
5

Great Team of Associates working together to serve the customer!! 👏 👏 👏

RONALD POUNCEY 
Évaluation :
5

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci

Judy Gillette  |  Expérience générale 
Évaluation :
4

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Chelsi Carr  |  Expérience générale 
Évaluation :
5

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Vijay Musaligari  |  Expérience générale 
Évaluation :
5

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose avila  |  Expérience générale 
Évaluation :
5

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

ashley halverson  |  Expérience générale 
Évaluation :
5

Merci

Trevor Hastings  |  Expérience générale 
Évaluation :
5

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MICHAEL GABRIELSEN  |  Expérience générale 
Évaluation :
5

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

MARLIN SMITH  |  Expérience générale 
Évaluation :
1

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Glenda Arevalo  |  Expérience générale 
Évaluation :
5

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.

JENNIFER NICE  |  Expérience générale 
Évaluation :
5

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

JOE MANOLAKAKIS  |  Expérience générale 
Évaluation :
5

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

yvonne crawford  |  Expérience générale 
Évaluation :
4

The staff was very helpful & courteous in helping me with my U-Boxes.

kEITH MOSER  |  Expérience générale 
Évaluation :
5

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff

jim lashbrook  |  Expérience générale 
Évaluation :
5

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Marilyne Lengle  |  Expérience générale 
Évaluation :
5

Very professional and always prompt. Would highly recommend.

reginald butler  |  Expérience générale 
Évaluation :
3

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Darran Hurlbut  |  Expérience générale 
Évaluation :
2

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

cromwell montgomery  |  Expérience générale 
Évaluation :
5

Yay

Janae Andrews  |  Expérience générale 
Évaluation :
1

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

BARRY LYOU  |  Expérience générale 
Évaluation :
5

thank you for your help

seungyoo paik  |  Expérience générale 
Évaluation :
5

I love the customer service here.

Yosseli Sorto  |  Expérience générale 
Évaluation :
5

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Alan Parker  |  Expérience générale 
Évaluation :
4

Thanks

EVON RILEY  |  Expérience générale 
Évaluation :
1

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Monica Wilkerson  |  Expérience générale 
Évaluation :
5

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Yara Farah  |  Expérience générale 
Évaluation :
5

Alll good!

KIM PATTERSON  |  Expérience générale 
Évaluation :
4

Satisfactory

GREG DELASSUS  |  Expérience générale 
Évaluation :
5

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Luis Quinonez  |  Expérience générale 
Évaluation :
5

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

SHAWNEE SIMMS  |  Expérience générale 
Évaluation :
5

Satisfactory

greg delassus  |  Expérience générale 
Évaluation :
5

Satisfactory

greg delassus  |  Expérience générale 
Évaluation :
1

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Expérience générale 
Évaluation :
4

no comments

Marisa Vega  |  Expérience générale 
Évaluation :
5

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

jaydeen wohlers  |  Expérience générale 
Évaluation :
5

We rented a ubox...never saw facility so questions arent relevant.

martha love  |  Expérience générale 
Évaluation :
4

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

chaithanya tuma kalabeerappa sriniya  |  Expérience générale 
Évaluation :
5

Marcus and team provided exceptional service

Sania Fazli  |  Expérience générale 
Évaluation :
5

:-)

David Moreno  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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