Customer Reviews for U-Haul Moving & Storage of Carson

1 546 évaluations

1930 E Via Arado   Rancho Dominguez, CA 90220

(310) 735-0577

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 735-0577

1930 E Via Arado
Rancho Dominguez, CA 90220

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I did not get a receipt the day i returned the U-Haul. Gentleman, took the key and said will email a receipt but i only received the contract. The balance shown on the contract is not the amount i was charged. Would like to get a receipt please.

Doreen S. 
Évaluation :
5

The uhaul was very nasty and not covid friendly at all. I have videos if you would like to see. But great customer service.

Chantell W. 
Évaluation :
5

Service was impeccable. Level of engagement was optimal, but the rates were high. Almost too high for my budget.

Misi T. 
Évaluation :
3

The scheduled delivery was delayed by 1 day and no one could figure out why or communicate with me the impacts. I should not have to wait all day long for a pick-up that did not even happen. The customer service was extremely poor since I had to call several locations including corporate, track down one of the 20 managers who were still unable to explain the delay. I will never use your services again. Shonda, the driver, was great to work with. She communicated very well.

David W. 
Évaluation :
4

Everything was great and professional.

TOMMY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Professional service and a friendly knowledgeable staff.

eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO L. 
Évaluation :
5

Everything went perfect from beginning to the end. Staff was amazing!

Brenda M. 
Évaluation :
5

Jasmine, who delivered and picked our containers in Long Beach was really great, helpful and cheerful !

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashora B. 
Évaluation :
3

The service was very poor. I had to wait while the rep. dealt with a personal problem the person behind me had.. This will be my last time dealing with U Haul.

DALTON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance G. 
Évaluation :
5

Always great service. Marcus is a great manager, team follows his lead well. Quick, helpful, professional! This is my location of choice.

TONI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLIN M. 
Évaluation :
5

Jennifer was the gal who delivered and picked up the Ubox. She was fantastic. Friendly and very efficient. I was very impressed with her.

Kathy L. 
Évaluation :
5

All was good

DARYLLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SACHIKO W. 
Évaluation :
5

Good people very friendly equipment was new and I am very happy. The trailer rental for a 6x12 cargo trailer was over $1100 for a five day, one way rental out of Kalifornia. That is 2x the cost into the State. I wonder why I had a one way out!

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector A. 
Évaluation :
3

1. The vehicle was not where the ap was specifically noting it would be 2. There was no gas cap on the vehicle, and after speaking with someone on the phone at this location they specifically said we could come back and get a spare gas cap, and when we went all the way back they said they would NOT give us one because we were driving one way. So we had to go buy one ourselves

Constance C. 
Évaluation :
3

I was charged extra for a metal box and I wasn't asked first about it. As far as the goods not arriving safely, I attribute that issue to the poor packing fine by the moving helpers hired who didn't wrap anything and didn't have tape or wrap to secure any blankets.

Jeanine T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jesse D. 
Évaluation :
4

This U-haul location has worked tremendously with me & my church.

DARRYL M. 
Évaluation :
5

Best Uhaul to rent from with excellent customer service.

Ricky R. 
Évaluation :
5

I can't think of anything. It was a great experience from beginning to end. All the staff was great from California to North Carolina, including customer service. I will definitely use this service again when needed and will highly recommend it to anyone. Merci.

Magali F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manny M. 
Évaluation :
5

Overall good service 👌 👍

Atuaneta A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T. 
Évaluation :
5

Nothing, keep up the great work.

Rene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE E. 
Évaluation :
3

The u-box concept was very convenient. I would use it again if needed. I was somewhat distressed at the huge increase in rental costs in just 2 years, though. I rented a trailer from you for $200 in 2020 for the move from OK to CA. The same rental was almost $800 in 2022, from CA back to OK. That bothers me, which colors my opinion of your company.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY B. 
Évaluation :
5

Great customer service here at this location

Ronald C. 
Évaluation :
5

Honestly, everything was seemless. Excellent work Carson Uhaul

Chris S. 
Évaluation :
2

The gas needle was below 1/2 tank.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shendaha M. 
Évaluation :
5

Smooth as silk

Bill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aljerome T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNETTA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cain M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadonna G. 
Évaluation :
5

Great service dynamite workers

MARLIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
4

Nothing / personal was great. Very attentive to my rental needs.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Engelbert E. 
Évaluation :
5

Fast service and helpful staff

Gregory M. 
Évaluation :
5

It was the best service I ever had at a U-Haul location

Peterson M. 
Évaluation :
5

No comment

Osric H. 
Évaluation :
5

I have always had a fantastic experience with using the ubox service and I could not be happier. This is my second experience within a year; one to help friends move and the other for myself. Both times the people delivering and picking up were friendly, punctual, and incredibly good at what they do. And both times everything arrived safe and completely in tact. Thank you so much, you guys rock!

Stephanie B. 
Évaluation :
5

tell customers up front that there is an environmental fee and what that entails in addition to the sales tax.

BRENDA G. 
Évaluation :
5

Continue to do what you are doing, apparently I think you are great, if you wasn't I would not do business with you. Please, keep up the good work . God Bless You, Connie

Connie C. 
Évaluation :
5

Good job very nice Good Customer service

SIOTA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onyedinachi I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
2

The representative that assisted me when I picked up the truck was on her airpods on the phone the entire time, at times, I thought she was talking to me but was on her phone. She even forgot to give me the appliance dolly which caused me to come back hours later due to her being on the phone. Poor customer service skills and she clearly did not take pride in her job.

Billy A. 
Évaluation :
1

Be very specific when giving friend or family discounts This uhaul location was a straight joke 😡😡😡

Antoinette T. 
Évaluation :
5

Great employees... efficient & polite and hardworking.

Saul S. 
Évaluation :
4

Have more staff available so your personnel is not left alone in the front desk and operations can be conducted more timely.

Pilar U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRONJA C. 
Évaluation :
5

Congratulation good job. IT was pretty much better that the service at Michigan.

edmar D. 
Évaluation :
5

Absolutely fabulous experience, start to finish. The 1-800 call person was super helping me finding what I wanted. On-line check-in simple and easy. Desk clerks attentive and quick. Technician on his bicycle whizzed away to meet me at the trailer. Hook up quick and easy, and everything worked 1st time. After-hours check-in is AMAZING! click through, take 2 pictures, and enable location, and done! Really amazing, easy, and quick. I have rented trailers for Boy Scouts and our Robot Team for years and your firm and people are amazingly wonderful; I have another trailer reserved for this Thursday and it's nice that this part of our trip is no stress because you are so good! Thanks! Kip Louttit, Captain, U.S Coast Guard, Retired

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Overall it was a very good experience. I would use UHaul again. Thank you to all of your kindness.

Judy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jos P. 
Évaluation :
1

The Manager Marcus in Rancho Dominguez took an additional $400 out my account; because he said we put a whole in the inside of the truck. Which was a lie. We spoke to Marie in the compliant department and she told us that Marcus was going to reverse the fees; which he never did. I will never refer friends and family to this establishment. We will definitely see him in Court.

DEAUDWIN R. 
Évaluation :
5

Great service and dynamite workers

MARLIN M. 
Évaluation :
5

Thank you for always meeting our needs with kindness and smiling faces.

Shanulah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javier S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carman A. 
Évaluation :
5

Good customer service

BRYANT P. 
Évaluation :
5

It's always a pleasure coming and renting from this location. Always friendly and professional!

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
1

No direction for drop off and when I dropped the trailer off no one would help me I just dropped the trailer and left it.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Picked up the e truck with very little gas. 17 miles to empty displayed on dashboard. Got charged 50+ dollars when I returned it in California, even though I returned it with the dash displaying 18 miles to empty. I feel like I got scammed

Annette Z. 
Évaluation :
4

Clean cabin and windshield.

Holman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
4

I would recommend that the vans or truck be wash before giving it to the customer. Also, when you have literally 5 employees at the front desk and all of them are having a conversation with each other and completely ignoring the 3 customers waiting in line is BAD customer service. I had to interrupt their conversation to get them to help.

Belinda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hommed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jun T. 
Évaluation :
1

The way they handled my experience sucked very bad gave me the run arounds and made my moving experience very inconvenient! And a rep named leylani lied to me

LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL H. 
Évaluation :
5

Our U-Haul experience was excellent, from start to finish, from Salt Lake City, UT to Gardena, CA to Rancho Dominguez, CA. Special shout outs to Steve at U-Haul, 55 E. 3900 S., Amanda at U-Haul, 770 S. Gladiola St, Don Broussard at U-Haul Gardena, and Marcus Bell and Lai (spelling?) at Rancho Dominguez. We also loved the movers you referred us to: ElRoxs Moving Company. They are the best movers we've ever had! Thank you all!

David Van Alstyn V. 
Évaluation :
4

I don't really recommend anything to anyone.

VINCENT O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEDELL B. 
Évaluation :
5

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci

Judy G.  |  Expérience générale 
Évaluation :
4

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Chelsi C.  |  Expérience générale 
Évaluation :
5

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Vijay M.  |  Expérience générale 
Évaluation :
5

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose a.  |  Expérience générale 
Évaluation :
5

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

ashley h.  |  Expérience générale 
Évaluation :
5

Merci

Trevor H.  |  Expérience générale 
Évaluation :
5

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MICHAEL G.  |  Expérience générale 
Évaluation :
5

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

MARLIN S.  |  Expérience générale 
Évaluation :
1

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Glenda A.  |  Expérience générale 
Évaluation :
5

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.

JENNIFER N.  |  Expérience générale 
Évaluation :
5

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

JOE M.  |  Expérience générale 
Évaluation :
5

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

yvonne c.  |  Expérience générale 
Évaluation :
4

The staff was very helpful & courteous in helping me with my U-Boxes.

kEITH M.  |  Expérience générale 
Évaluation :
5

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff

jim l.  |  Expérience générale 
Évaluation :
5

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Marilyne L.  |  Expérience générale 
Évaluation :
5

Very professional and always prompt. Would highly recommend.

reginald b.  |  Expérience générale 
Évaluation :
3

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Darran H.  |  Expérience générale 
Évaluation :
2

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

cromwell m.  |  Expérience générale 
Évaluation :
5

Yay

Janae A.  |  Expérience générale 
Évaluation :
1

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

BARRY L.  |  Expérience générale 
Évaluation :
5

thank you for your help

seungyoo p.  |  Expérience générale 
Évaluation :
5

I love the customer service here.

Yosseli S.  |  Expérience générale 
Évaluation :
5

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Alan P.  |  Expérience générale 
Évaluation :
4

Thanks

EVON R.  |  Expérience générale 
Évaluation :
1

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Monica W.  |  Expérience générale 
Évaluation :
5

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Yara F.  |  Expérience générale 
Évaluation :
5

Alll good!

KIM P.  |  Expérience générale 
Évaluation :
4

Satisfactory

GREG D.  |  Expérience générale 
Évaluation :
5

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Luis Q.  |  Expérience générale 
Évaluation :
5

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

SHAWNEE S.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
1

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Expérience générale 
Évaluation :
4

no comments

Marisa V.  |  Expérience générale 
Évaluation :
5

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

jaydeen w.  |  Expérience générale 
Évaluation :
5

We rented a ubox...never saw facility so questions arent relevant.

martha l.  |  Expérience générale 
Évaluation :
4

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

chaithanya tuma k.  |  Expérience générale 
Évaluation :
5

Marcus and team provided exceptional service

Sania F.  |  Expérience générale 
Évaluation :
5

:-)

David M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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