Évaluations des clients U-Haul Moving & Storage of Carson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Carson

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Bonita S. le

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Allow to have water to wash

jackie m. le

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Le client n'a pas laissé de commentaire.

Van B. le

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Le client n'a pas laissé de commentaire.

Natalie G. le

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This location was wonderful in helping me but my overall experience with uhaul was terrible. I already have a complaint filed.

Ryan R. le

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This location was great. Unfortunately it’s not where my stuff was supposed to go. I am not satisfied with my overall experience, however this location did what they could

Ryan R. le

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Better communication. My boxes never ended up at the location there were supposed to. I had to call 2 days after I got an email saying they arrived. Only to find out you put my containers at a different facility and a hold for payment. You had my credit card info and screwed up on payment. And no one even called me to clear this up. So if I didn’t call I wouldn’t have gotten any communication from you. This was a big inconvenience because I had to drive further to get my boxes and spend more money on mileage for the rental. So I am not satisfied with the ending process.

kamal c. le

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Le client n'a pas laissé de commentaire.

shayla b. le

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The truck had a very foul stench that required me to drive with both windows down. It was awful and no one should have been subjected to it.

PAMELA B. le

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Satisfied thoroughly

MOISES A. le

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Le client n'a pas laissé de commentaire.

DANIEL G. le

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Le client n'a pas laissé de commentaire.

daisy h. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

Samantha R. le

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Marcus was really friendly and helpful.

bobby j. le

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Management at the Rancho Dominguez was very knowledgeable and helpful.

Ashley M. le

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Poor customer service and the employees lied told me i could keep the van for 24 hours i was called and harassed to bring the van back at 8 am terrible service i won't ever use u haul again

Adrian R. le

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Quick service during drop off needs to improve

tatum t. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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We pickup a 5 x 8 trailer in Los Angeles and unfortunately it was to small for are needs . We called the Carson store to see if they could help us with a bigger trailer. The manager the staff were so helpful it’s people like this that makes this Country so great thank you U-Haul

Alan A. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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I pre-reserved a 17' truck 2 days before, but the truck was not available when I came in because it needed maintenance or service. They asked if I wanted the 15' and I said I would like to err on the side of getting a truck too large than too small, so I suggested the 20' which they had available. I think that they should have charged me the $29.99 rate (for the 17') because that is what I wanted to get, but instead they still charged me the $39.99 for the 20'. Other than that, I love this location and have used them many times in the past. Great customer service.

Rebecca m. le

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Le client n'a pas laissé de commentaire.

Hermie S. le

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Keep up the good work. ????

Amy W. le

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Le client n'a pas laissé de commentaire.

oscar m. le

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Le client n'a pas laissé de commentaire.

Wilbur P. le

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great customer service!

MARIAM A. le

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Angela who delivered the boxes and picked them up was very helpful and friendly.

Jacqueline R. le

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Le client n'a pas laissé de commentaire.

Lenore J. le

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Le client n'a pas laissé de commentaire.

Cynthia W. le

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The truck had literally no gas and it was dirty. I have rented from uhaul several times and this was the worst. If I were the manager I would fire them all

linda s. le

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They were prompt and courteous and very professional.

Allison M. le

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Cross country moving is daunting but uhaul made it seamless and kept it reasonably priced. The entire move went as planned and the coordination was perfect. Ty!

Jessica D. le

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Le client n'a pas laissé de commentaire.

stephenie d. le

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Le client n'a pas laissé de commentaire.

Kit H. le

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Angela is a gem, and so capable! Give that woman a raise...she is so adept and careful at this very difficult job.

Jude S. le

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Lady at the front desk was unhelpful

brenda b. le

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Le client n'a pas laissé de commentaire.

Emiliano A. le

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The trailer was never maintained. The actuator had no oil, the brakes did not work, the trailer caught on fire and the brakes are original.... NEVER serviced, I have the brakes and a video. earde@me.com. I was in danger towing the trailer and the customer service was horrible..... I was injured and there is no fire extinguishers in any vehicle.....

miguel r. le

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My service provider was excellent, didn’t catch her name but despite being busy she helped with what I needed in a timely, manner. Definitely need more positive people like her around. Will be back when I need future assistance because of her, thank you..

jarwin s. le

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Le client n'a pas laissé de commentaire.

Judy G. le

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Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Thank you

DAVID S. le

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Angela, the delivery agent was OUTSTANDING!! She did an excellent job, was very friendly and professional. She is a star!

Lawrence B. le

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Le client n'a pas laissé de commentaire.

Jesus R. le

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Very smooth process and nice new truck. Everything went smooth. Thank you.

Marla S. le

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Le client n'a pas laissé de commentaire.

Danyelle M. le

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Le client n'a pas laissé de commentaire.

Chelsi C. le

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Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Vijay M. le

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The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Kimberly G. le

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Indicate whether the trucks takes gas or diesel fuel to avoid them trying to locate that information once at the pump.

Aung H. le

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Bad car..Break system worse.Lose breaking ..Left hand side mirror canot use (broken).I can’t see nothing while driving .Very dangerous car.

Ron T. le

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Le client n'a pas laissé de commentaire.

Sharine D. le

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Customer service is terrible. The truck was given to me on empty but I was required to return the truck on 1/4 tank of gas. If it was given to me empty that is how it should have been returned.

Julian R. le

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Customer service was outstanding.

andrea k. le

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When originally setting up the appointment I was told it was done incorrectly. Because had I not kept calling to find out why I haven’t heard from the scheduler. The box would of never been dropped off.

Elizabeth R. le

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The person who checked me in was distracted by her cellphone biting her nails throughout my whole transactions just really poor customer service at check in but on return clerk was quick and friendly.

RONNY H. le

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Le client n'a pas laissé de commentaire.

kate c. le

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Le client n'a pas laissé de commentaire.

jose a. le

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I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose a. le

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Angela was great with her service and her handling of the U-Boxes.

cesar r. le

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Very fast customer service

Louis E. le

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Service was perfect.

ENRIQUE L. le

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clean facility, very easy to check in and check out equipment return.

Ernesto v. le

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Le client n'a pas laissé de commentaire.

LISA K. le

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Le client n'a pas laissé de commentaire.

Edem K. le

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Le client n'a pas laissé de commentaire.

NATHALIE D. le

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EXTREMELY HELPFUL IN GUIDING ME TO THE NEAREST GAS STATION. Thanks

CHERRY L. le

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service was good.

jamal h. le

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The first truck check engine light appeared. Repesentitive from this location remedy the issues quickly with a hassle free experience.

William C. le

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Le client n'a pas laissé de commentaire.

Anne B. le

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It was hard to find the truck. When I did find the truck, it was sandwiched between two other trucks so I had to keep selecting "can't find my truck" on the mobile checkout system. When I finally got the truck, it was dirty/greasy. The staff was very friendly though.

Ignacio Z. le

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Very quick and easy process, love that! Also, the guy that did our check out was great. I will definitely come back next time I need it.

Otto H. le

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Le client n'a pas laissé de commentaire.

Daniel V. le

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Le client n'a pas laissé de commentaire.

Richard U. le

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I greatly appreciate the customer service reps at this location. I have rented before at other locations, and have been ignored or the service was lacking. The reps at the Dominguez location know how to interact with customers. It was both Kristeena and Marcus who made my recent visit an excellent one.

LORI L. le

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My POD had originally been stored with another company. I could only imagine what my belongings were going to look like after moving around and being stored for 12 years! I am thrilled to say that there was only 1 broken wine glass out of God only knows how many. Believe me, I won't miss it. Everything was clean and was left as it was 12 years ago. Thank you U-Haul for the great job. It was like Christmas all over for me. I will definitely use you in the future for any storage needs and have told friends to use you as well.

VICTORIA A. le

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Add another representative. I person to assist customers in line is taking too long. She was helped to finished the contract and she also pull the vehicles in front of the building. TOO MUCH FOR 1 PERSON.

ashley h. le

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The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

Trevor H. le

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Thank you

MICHAEL G. le

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They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MARLIN S. le

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Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

Glenda A. le

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very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

JENNIFER N. le

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I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Thank you!

JOE M. le

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They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

yvonne c. le

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This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

VERONICA M. le

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The staff was very helpful & courteous in helping me with my U-Boxes.

jim l. le

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High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers’s fee and pay code. My brother in Ca. happy with service of Carson staff

Marilyne L. le

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Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

reginald b. le

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Very professional and always prompt. Would highly recommend.

Darran H. le

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I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

cromwell m. le

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Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

Janae A. le

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Yay

BARRY L. le

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I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

seungyoo p. le

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thank you for your help

Yosseli S. le

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I love the customer service here.

Alan P. le

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I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

EVON R. le

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Thanks

Monica W. le

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I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Yara F. le

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Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

KIM P. le

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Alll good!

GREG D. le

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Satisfactory

Luis Q. le

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Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

SHAWNEE S. le

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Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

greg d. le

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Satisfactory

greg d. le

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Satisfactory

Frank G. le

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I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Marisa V. le

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no comments

jaydeen w. le

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Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

martha l. le

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We rented a ubox...never saw facility so questions arent relevant.

chaithanya tuma k. le

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over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

Sania F. le

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Marcus and team provided exceptional service

David M. le

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:-)