Everything was great and professional.
TOMMY B.Customer Reviews for U-Haul Moving & Storage of Carson
Testimonials From Recent Customers
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Professional service and a friendly knowledgeable staff.
eric B.Everything went perfect from beginning to the end. Staff was amazing!
Brenda M.Jasmine, who delivered and picked our containers in Long Beach was really great, helpful and cheerful !
Michael J.The service was very poor. I had to wait while the rep. dealt with a personal problem the person behind me had.. This will be my last time dealing with U Haul.
DALTON S.Always great service. Marcus is a great manager, team follows his lead well. Quick, helpful, professional! This is my location of choice.
TONI W.Jennifer was the gal who delivered and picked up the Ubox. She was fantastic. Friendly and very efficient. I was very impressed with her.
Kathy L.All was good
DARYLLE S.Good people very friendly equipment was new and I am very happy. The trailer rental for a 6x12 cargo trailer was over $1100 for a five day, one way rental out of Kalifornia. That is 2x the cost into the State. I wonder why I had a one way out!
Steven A.1. The vehicle was not where the ap was specifically noting it would be 2. There was no gas cap on the vehicle, and after speaking with someone on the phone at this location they specifically said we could come back and get a spare gas cap, and when we went all the way back they said they would NOT give us one because we were driving one way. So we had to go buy one ourselves
Constance C.I was charged extra for a metal box and I wasn't asked first about it. As far as the goods not arriving safely, I attribute that issue to the poor packing fine by the moving helpers hired who didn't wrap anything and didn't have tape or wrap to secure any blankets.
Jeanine T.This U-haul location has worked tremendously with me & my church.
DARRYL M.Best Uhaul to rent from with excellent customer service.
Ricky R.I can't think of anything. It was a great experience from beginning to end. All the staff was great from California to North Carolina, including customer service. I will definitely use this service again when needed and will highly recommend it to anyone. Merci.
Magali F.Overall good service 👌 👍
Atuaneta A.Nothing, keep up the great work.
Rene G.The u-box concept was very convenient. I would use it again if needed. I was somewhat distressed at the huge increase in rental costs in just 2 years, though. I rented a trailer from you for $200 in 2020 for the move from OK to CA. The same rental was almost $800 in 2022, from CA back to OK. That bothers me, which colors my opinion of your company.
James T.Great customer service here at this location
Ronald C.Honestly, everything was seemless. Excellent work Carson Uhaul
Chris S.The gas needle was below 1/2 tank.
Gregory A.Smooth as silk
Bill C.Great service dynamite workers
MARLIN M.Nothing / personal was great. Very attentive to my rental needs.
JOSE R.Fast service and helpful staff
Gregory M.It was the best service I ever had at a U-Haul location
Peterson M.No comment
Osric H.I have always had a fantastic experience with using the ubox service and I could not be happier. This is my second experience within a year; one to help friends move and the other for myself. Both times the people delivering and picking up were friendly, punctual, and incredibly good at what they do. And both times everything arrived safe and completely in tact. Thank you so much, you guys rock!
Stephanie B.tell customers up front that there is an environmental fee and what that entails in addition to the sales tax.
BRENDA G.Continue to do what you are doing, apparently I think you are great, if you wasn't I would not do business with you. Please, keep up the good work . God Bless You, Connie
Connie C.Good job very nice Good Customer service
SIOTA M.The representative that assisted me when I picked up the truck was on her airpods on the phone the entire time, at times, I thought she was talking to me but was on her phone. She even forgot to give me the appliance dolly which caused me to come back hours later due to her being on the phone. Poor customer service skills and she clearly did not take pride in her job.
Billy A.Be very specific when giving friend or family discounts This uhaul location was a straight joke 😡😡😡
Antoinette T.Great employees... efficient & polite and hardworking.
Saul S.Have more staff available so your personnel is not left alone in the front desk and operations can be conducted more timely.
Pilar U.Congratulation good job. IT was pretty much better that the service at Michigan.
edmar D.Absolutely fabulous experience, start to finish. The 1-800 call person was super helping me finding what I wanted. On-line check-in simple and easy. Desk clerks attentive and quick. Technician on his bicycle whizzed away to meet me at the trailer. Hook up quick and easy, and everything worked 1st time. After-hours check-in is AMAZING! click through, take 2 pictures, and enable location, and done! Really amazing, easy, and quick. I have rented trailers for Boy Scouts and our Robot Team for years and your firm and people are amazingly wonderful; I have another trailer reserved for this Thursday and it's nice that this part of our trip is no stress because you are so good! Thanks! Kip Louttit, Captain, U.S Coast Guard, Retired
James L.Overall it was a very good experience. I would use UHaul again. Thank you to all of your kindness.
Judy K.The Manager Marcus in Rancho Dominguez took an additional $400 out my account; because he said we put a whole in the inside of the truck. Which was a lie. We spoke to Marie in the compliant department and she told us that Marcus was going to reverse the fees; which he never did. I will never refer friends and family to this establishment. We will definitely see him in Court.
DEAUDWIN R.Great service and dynamite workers
MARLIN M.Thank you for always meeting our needs with kindness and smiling faces.
Shanulah C.Good customer service
BRYANT P.It's always a pleasure coming and renting from this location. Always friendly and professional!
Terry H.No direction for drop off and when I dropped the trailer off no one would help me I just dropped the trailer and left it.
Michael I.Picked up the e truck with very little gas. 17 miles to empty displayed on dashboard. Got charged 50+ dollars when I returned it in California, even though I returned it with the dash displaying 18 miles to empty. I feel like I got scammed
Annette Z.Clean cabin and windshield.
Holman L.I would recommend that the vans or truck be wash before giving it to the customer. Also, when you have literally 5 employees at the front desk and all of them are having a conversation with each other and completely ignoring the 3 customers waiting in line is BAD customer service. I had to interrupt their conversation to get them to help.
Belinda S.The way they handled my experience sucked very bad gave me the run arounds and made my moving experience very inconvenient! And a rep named leylani lied to me
LEE H.Our U-Haul experience was excellent, from start to finish, from Salt Lake City, UT to Gardena, CA to Rancho Dominguez, CA. Special shout outs to Steve at U-Haul, 55 E. 3900 S., Amanda at U-Haul, 770 S. Gladiola St, Don Broussard at U-Haul Gardena, and Marcus Bell and Lai (spelling?) at Rancho Dominguez. We also loved the movers you referred us to: ElRoxs Moving Company. They are the best movers we've ever had! Thank you all!
David Van Alstyn V.I don't really recommend anything to anyone.
VINCENT O.Continue to support the entire staff, it is an outstanding location.....
Semage P.We reserved a 20' truck, and received a 17' truck
BRENAN J.Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci
Judy G. | Expérience généraleAlthough it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.
Chelsi C. | Expérience généraleThe Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.
Vijay M. | Expérience généraleI answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.
jose a. | Expérience généraleThe Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.
ashley h. | Expérience généraleMerci
Trevor H. | Expérience généraleThey were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.
MICHAEL G. | Expérience généraleMarcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.
MARLIN S. | Expérience généralevery disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin
Glenda A. | Expérience généraleI moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.
JENNIFER N. | Expérience généraleThey couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.
JOE M. | Expérience généraleThis is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys
yvonne c. | Expérience généraleThe staff was very helpful & courteous in helping me with my U-Boxes.
kEITH M. | Expérience généraleHigh praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff
jim l. | Expérience généraleAngela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.
Marilyne L. | Expérience généraleVery professional and always prompt. Would highly recommend.
reginald b. | Expérience généraleI used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.
Darran H. | Expérience généraleStill haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.
cromwell m. | Expérience généraleYay
Janae A. | Expérience généraleI called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call
BARRY L. | Expérience généralethank you for your help
seungyoo p. | Expérience généraleI love the customer service here.
Yosseli S. | Expérience généraleI did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.
Alan P. | Expérience généraleThanks
EVON R. | Expérience généraleI will never use nor recommend your services to any friends or family. Customer service was the absolute worst
Monica W. | Expérience généraleMarcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!
Yara F. | Expérience généraleAlll good!
KIM P. | Expérience généraleSatisfactory
GREG D. | Expérience généraleAmazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.
Luis Q. | Expérience généraleEverything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!
SHAWNEE S. | Expérience généraleSatisfactory
greg d. | Expérience généraleSatisfactory
greg d. | Expérience généraleI dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G. | Expérience généraleno comments
Marisa V. | Expérience généraleEvery one was most accommodating!! Especially our driver who picked up & delivered pods ..
jaydeen w. | Expérience généraleWe rented a ubox...never saw facility so questions arent relevant.
martha l. | Expérience généraleover all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.
chaithanya tuma k. | Expérience généraleMarcus and team provided exceptional service
Sania F. | Expérience générale:-)
David M. | Expérience générale