Customer Reviews for U-Haul Moving & Storage of Carson

1 645 évaluations

1930 E Via Arado   Rancho Dominguez, CA 90220

(310) 735-0577

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 735-0577

1930 E Via Arado
Rancho Dominguez, CA 90220

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo V. 
Évaluation :
5

the young man that helped us was very helpful and polite.

John B. 
Évaluation :
5

Nothing comes to mind.

Larry T. 
Évaluation :
5

Great Service. Please keep it up.

moses G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

My only complaint is that the facility in Mt. Pleasant wasn't aware of my container being in route. That was frightening! However, the staff at Mt. Pleasant helped facilitate the delivery of the UBox to my location. It arrived safely. I'd like to recommend better internal communication between your independent U-Haul partners. Merci

dommenique W. 
Évaluation :
3

Inspect the trucks better. The truck i rented had a gas leak and I almost got charged for what the gas station attendant said spilling gas even though it was the truck that was damaged

SERGIO A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Omar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn F. 
Évaluation :
1

The office didn't open at 7am. The truck was low on fuel. The truck won't start after we fueled, I had to return to the office to let them know that the truck will not start. The service man followed us back to the gas station and he moved the battery around and then the truck started. We had to do that every time we turn the engine off. I was not happy with the service I received at this location.

LaVinia H. 
Évaluation :
1

The antenna on the truck was broken, so we could not listen to the radio. The windshield had a crack. The back tire had three pieces of thread pulled away from the tire. Also, I reserved a truck for one-way rental a week in advance. Thursday evening, I was informed my reservation location and time had been changed from 7:00 a.m. to 1:30 p.m. I contacted customer service to explain that I had movers scheduled Saturday at 7:30 a.m. I was told sorry, the facility does not have a truck available, and you would need to go to a location 20 miles away. When I asked about the 50 guarantee, I was given a story that my rental does not qualify for the guarantee even though U Haul had changed my reservation. Unfortunately, I had no choice but to get a truck from the original location at 7:00 a.m. and return within 24 hours. I am disappointed with U Haul and their lack of customer service. Needless to say, the rental cost almost twice as much compared to a one-way rental. I am not sure if that was their goal, but they were successful.

Angela C. 
Évaluation :
2

After making a reservation fir mobil pick up with credit card information it should not take 30 minutes for approval to get key and then be charged for the actual pick up time.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
2

i reserved a 26' truck for my move and got a conformation, so the day of ... i get there at 7am and im told they have no truck that size. i was forced to rent additional trailers and equipment and made several trips instead of just one...definitely a waste of time.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saira E. 
Évaluation :
5

Nothing, excellent job from start to finish! Spine Savers from Colorado Springs did an excellent job as well.

MARK C. 
Évaluation :
5

All drivers are so friendly.

eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adalberto C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faafeuu P. 
Évaluation :
4

Make it MORE UNDERSTANDABLE to drivers what to do when dropping off layer, and where to drop keys! This can de very fusstrating at the end of the day!!! Thank you, for phone help!

Pamela H. 
Évaluation :
1

U-Haul filter communicate with me like they've done in the past ! This mistakes Affects my. family are business and the way the business i received and looked at for future reference ! Three weeks no communication or information from U haul

Andre C. 
Évaluation :
5

An extremely professional and helpful staff.

Michael W. 
Évaluation :
5

Fantastic service!!

Suzanne F. 
Évaluation :
5

Staff is cool

HULITA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard D. 
Évaluation :
2

Nobody but the manager seemed to have any idea what was going on here. When I called to schedule my Ubox delivery, I got bounced around from line to line for 40 minutes because apparently nobody knows how Ubox works. We ended up deciding to rent a truck and unload the box ourselves because we had no faith in anyone involved to be able to do their jobs.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Marcus is awesome..!! He wears many hats and he still manages to multitask with ease, accuracy and professionalism. I recommend U-Haul for your relocating and storage needs..!!

Hester L. 
Évaluation :
5

Be more accurate providing gas level and milage readings.This has been a issue ever since I have been renting from u_haul But overall this facility has the best service

Wendel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone S. 
Évaluation :
5

I work with this team Monthly and they are always outstanding.

rosalind W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONYEDINACHI I. 
Évaluation :
5

Outstanding experience start to finish.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry C. 
Évaluation :
5

The staff was very friendly, got what I needed and informed me what to do.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRONJA C. 
Évaluation :
5

I left my earbuds in the van I css as me back office was closed but the van was still in the yard my wife will be there when you open at 7pm

KENNETH M. 
Évaluation :
5

Everyone at this location was very helpful. I want to give credit to the people that assisted me and were outstanding employees: Jasmine, Charles, Zion, Marcus, and Lenay.

Janet M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

Great service

calbe G. 
Évaluation :
5

Excellent service à la clientèle

Michael A. 
Évaluation :
5

The young man helping me is very professional. He's also very courteous.

terri O. 
Évaluation :
5

My items will arrive with wonderful service, great price, and peace of mind. I would truly recommend Uhaul BOX. Merci.

Viviana R. 
Évaluation :
3

I was charged for a dolly that I did not reserve or need.

Rosalynd Y. 
Évaluation :
4

Customer service was great

Robert N. 
Évaluation :
5

Staff was very friendly and had amazing customer service!

Melinda L. 
Évaluation :
1

My boxes were scheduled to be picked up on 7/12/2022 After calling daily and going through a lot of requests to pick up Sent an email to customer service and was totally ignored Finally got it picked up on 07/16/2022 I think I spoke few times to manager Cory she was not helpful and didn't give me a chance to talk and dropped the ball

bola S. 
Évaluation :
1

We will never use uhaul again. Everything that could have possibly gone wrong with this reservation did. And no one at either uhaul location (Carson or wake forest) or the 800 number could help us or seemed to know what they were doing. They would just put us on hold until we hung up. I will say there is one person at the Carson location that, although he didn't help much, was very friendly and seemed to at least make an effort. Otherwise, uhaul has lost 2 lifelong customers. What an absolute nightmare this experience was

Rachel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennia G. 
Évaluation :
2

Called UHaul in Rancho Dominguez 24 hours before to schedule storage access. Once we arrived the next day, we were told that they did not have it notated that we were going to arrive. Raymond A from the location was helpful and allowed us access to the UBox. When we had questions, we tried calling the number of the location and it would always redirect us to the 800 line when we needed to speak to someone on-location regarding our UBox. We called 8 times and in 1 call, someone picked up then hung up. That afternoon, we decided to go back on-location to make sure that we will receive the help we needed. We called and someone answered, put us on hold for 15 minutes and by the time they came back, we were already right at the front of their office. We entered, no other customer was there and the person at the desk was on their personal phone. Raymond A was an helpful staff member from that location, as well as the other person who was in charge of loading/ unloading the UBox.

Maria Czarina S. 
Évaluation :
1

Usually have no problem at this location. Today there was no key box at this location when I returned the truck after hours. Spended a 1 1/2 on the phone try to figure out where to put the key.

Derrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca R. 
Évaluation :
1

I rented a cargo van from this location drive it for 20 miles all around trip used it for no more then 25 mins. Recieved the van with 1/4 of gas in it didn't use much gas at all after I got got done I put more then I got it with yet I still got charged 2 days later for a full tank. I knew this placed look shady and shady employees.

gary B. 
Évaluation :
1

They gave me the truck with a gas cap missing and told me they would cover the gas fill up fee. I was charged and no one reached out even though I recorded it in the pictures at pick up. Very dangerous situation I was convinced of because there were no other trucks available.

BRYAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONYEDINACHI I. 
Évaluation :
5

The young lady whom dropped the box, and then picked it up was fantastic! Difficult neighborhood on Lake Tahoe's East Shore, she was awesome.

michael S. 
Évaluation :
5

Melvin and staff are the best.

Jimmie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rayvonn G. 
Évaluation :
5

All very well excellent

ALFONSO F. 
Évaluation :
2

The U haul truck was dirty, inside and out. Not well maintained.

guadalupe C. 
Évaluation :
1

Have more in-service days to go over customer service and basic logistics and planning. I made a reservation which included movers, only to find out days before the move that the moving service didn't over services anymore. U-haul never bothered checking the movers I had on my reservation nor did they offer another service for the same price. I was refunded but it cost me more money to find another moving service as a result. Secondly, on the day of my UBox delivery I was informed that my boxes would be delivered between 8-10am, but when they weren't delivered in that window, I had to call Uhaul and be told that it was moved between 12pm-2pm. This made me very upset because I not only was I not notified of the change, they didn't even call, email, or text me about the change. And on top of that we had to call our movers for a schedule change which cost us more money. The only person to provide me excellent service was the driver who delivered the boxes. I understand the high demand for moving equipment that is being asked of you by customers but the service I received from this move was UTTERLY RIDICULOUS!!! Fix it up or find new employees

Joseph L. 
Évaluation :
5

Great location Great staff I met all the guys here 😃

Donnell P. 
Évaluation :
1

Canceling this reservation has been a month-long nightmare due to a computer glitch. Multiple phone calls to corporate UHAUL and this branch and the issue is still not resolved.

Carrie D. 
Évaluation :
5

If you guys have equipment that could be returned to another location, that would be a great addition to your great services. thank you

Vital B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN B. 
Évaluation :
5

Great customer service . My UBox arrived on time.

ERIC A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRYCE C. 
Évaluation :
4

Marcus was helpful, I had to get a uhaul there since the uhaul I went to the van had a flat tired and had to drive to another location which was this one. And he was able to help me reserve another van for next week.

MARLENE Z. 
Évaluation :
4

The overall experience is positive. As with most things communication is key. There were a few hiccups but eventually my son's Ubox arrived. My son accepted the box and arrangements were made with the contractor who dropped off the container to pick it up on his wzy back through the area triggering another monthly rental charge. This has not been resolved with Uhaul as of now.

Paul R. 
Évaluation :
1

Employees here have zero customer service skills specifically the male with tattoos all over his face.

Albert G. 
Évaluation :
2

My truck had fuel gauge and gas cap issues that made my trip stressful. There was fast food trash on the counter. The people were nice.

Austin W. 
Évaluation :
5

They checked me out fast

Joecie R. 
Évaluation :
5

Excellent in all aspects!!!!!!

Jessica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Merci

William H. 
Évaluation :
5

Great customer service, fast, and clean vehicles.

Chantell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
5

They were great 😊

Glendon M. 
Évaluation :
5

U-Haul is the best

MICHAEL C. 
Évaluation :
5

More information could be offered when logging in For instance 1) explain that once the box has arrived, that the client can request delivery (and does not have to wait for u-haul to contact them) 2) more details in the billing section For instance “rent is from 00 date to 00date” Or “you have paid for” Currently confusing. 3) for issues when calling a wait of 25 minutes in not good, yet the “chat option” cannot be found. And the e-mail response is slow

Elizabeth V. 
Évaluation :
1

you need to pick up the calls!

yuchen Z. 
Évaluation :
3

We reserved four trucks. When we got there they said they had no trucks available. Then they said they can give us three trucks - 20 footers and we would have to take the 26 footer. One of the trucks had a cut fuel line

Andrea E. 
Évaluation :
3

We rented four trucks and one of the trucks had a cut fuel line and we were not informed.

Andrea E. 
Évaluation :
5

Great customer service!

Jose G. 
Évaluation :
2

They never answer the local phone. So you deal with a call center who is clueless. It took me over an hour and 3 phone calls just to change the date if my rental and upgrade my truck. It was ridiculous and time consuming. I'm canceling my boxes after 13 years for employees who are incompetent!

Tamie S. 
Évaluation :
3

When the container arrived the lock was damaged so badly that it had to be cut off. Please, ignore the pick-up location rating as I was never there. I booked online and had the container delivered. You should probably update your survey with this option.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
2

Zero communications once you had my credit card. I had to do all the calling to get information on delivery of the box on both ends of the move. Manager in California was defensive and of little help. Phone wait times were ridiculously long and all numbers led to main line. Drivers on both ends were the saving grace of uhaul. Both professional and skilled at their job and informative. Interesting how the excuse for lateness of delivery on both coasts were a result of broken equipment. Uhaul must not service their equipment, Only reason I would consider recommending uhaul would be with a caveat' of "don't expect communications to be easy but at least they get the stuff there on time or before."

Terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANM K. 
Évaluation :
4

I did not get a receipt the day i returned the U-Haul. Gentleman, took the key and said will email a receipt but i only received the contract. The balance shown on the contract is not the amount i was charged. Would like to get a receipt please.

Doreen S. 
Évaluation :
5

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci

Judy G.  |  Expérience générale 
Évaluation :
4

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Chelsi C.  |  Expérience générale 
Évaluation :
5

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Vijay M.  |  Expérience générale 
Évaluation :
5

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose a.  |  Expérience générale 
Évaluation :
5

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

ashley h.  |  Expérience générale 
Évaluation :
5

Merci

Trevor H.  |  Expérience générale 
Évaluation :
5

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MICHAEL G.  |  Expérience générale 
Évaluation :
5

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

MARLIN S.  |  Expérience générale 
Évaluation :
1

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Glenda A.  |  Expérience générale 
Évaluation :
5

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.

JENNIFER N.  |  Expérience générale 
Évaluation :
5

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

JOE M.  |  Expérience générale 
Évaluation :
5

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

yvonne c.  |  Expérience générale 
Évaluation :
4

The staff was very helpful & courteous in helping me with my U-Boxes.

kEITH M.  |  Expérience générale 
Évaluation :
5

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff

jim l.  |  Expérience générale 
Évaluation :
5

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Marilyne L.  |  Expérience générale 
Évaluation :
5

Very professional and always prompt. Would highly recommend.

reginald b.  |  Expérience générale 
Évaluation :
3

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Darran H.  |  Expérience générale 
Évaluation :
2

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

cromwell m.  |  Expérience générale 
Évaluation :
5

Yay

Janae A.  |  Expérience générale 
Évaluation :
1

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

BARRY L.  |  Expérience générale 
Évaluation :
5

thank you for your help

seungyoo p.  |  Expérience générale 
Évaluation :
5

I love the customer service here.

Yosseli S.  |  Expérience générale 
Évaluation :
5

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Alan P.  |  Expérience générale 
Évaluation :
4

Thanks

EVON R.  |  Expérience générale 
Évaluation :
1

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Monica W.  |  Expérience générale 
Évaluation :
5

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Yara F.  |  Expérience générale 
Évaluation :
5

Alll good!

KIM P.  |  Expérience générale 
Évaluation :
4

Satisfactory

GREG D.  |  Expérience générale 
Évaluation :
5

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Luis Q.  |  Expérience générale 
Évaluation :
5

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

SHAWNEE S.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
1

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Expérience générale 
Évaluation :
4

no comments

Marisa V.  |  Expérience générale 
Évaluation :
5

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

jaydeen w.  |  Expérience générale 
Évaluation :
5

We rented a ubox...never saw facility so questions arent relevant.

martha l.  |  Expérience générale 
Évaluation :
4

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

chaithanya tuma k.  |  Expérience générale 
Évaluation :
5

Marcus and team provided exceptional service

Sania F.  |  Expérience générale 
Évaluation :
5

:-)

David M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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