Customer Reviews for U-Haul Moving & Storage of Carson

1 691 évaluations

1930 E Via Arado   Rancho Dominguez, CA 90220

(310) 735-0577

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(310) 735-0577

1930 E Via Arado
Rancho Dominguez, CA 90220

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

NO COMMENT

Jesse B. 
Évaluation :
5

is good service

Junior S. 
Évaluation :
5

Exelent service Aways!

Antonio U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
1

Poor staff help , I was upset because I had to rent another company to move my things, because your company didn't deliver to corona. I will never use the pod thing ever again

Sherrell W. 
Évaluation :
5

Marcus and his team always go above and beyond when it comes to customer service.

jimmie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
5

Great Custer service

Linda A. 
Évaluation :
4

We decided to leave the truck in a different location. We called and asked; the employee immediately said it was inconvenient to do so for the penalty charge for changing the reservation. The truck was empty; driving it back near the border made no sense. I decided to drop it off anyway. The same employee said, "you brought it here even though I said it was not a good idea." Well, in the end, it was cheaper dropping it off there than driving it back to San Diego. We had a $50 refund.

Silvana C. 
Évaluation :
5

Professional and kind staff

Adriana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina L. 
Évaluation :
5

Everything was outstanding for me.

ALFRED J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alten T. 
Évaluation :
5

Have more staff there to manage the front desk.

Kathy S. 
Évaluation :
5

Lady that scheduled the deliver, the moving of the physical container (forklift person, same lady) did an excellent job. My container has been in storage since 2006, and everything was still in tact. Merci

VALERIE S. 
Évaluation :
5

this was the smoothest / fastest rental experience i've had yet at U-Haul .. big points to Marcus and the team there .. thank you !

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert P. 
Évaluation :
5

Alicia was beyond hopeful and was just a delight to work with. Everyone was very helpful and professional.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

The gentleman at the desk who checked us in and gave us the keys was very pleasant.

Maureen H. 
Évaluation :
5

Both drivers in California and Wisconsin were fantastic to work with.

Michael C. 
Évaluation :
1

They over charged me ! Bad service !!

janet A. 
Évaluation :
5

Smooth, much better then i expected. Will definitely us again if needed.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie E. 
Évaluation :
4

maintain your fleet better.

Ricky R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yvette M. 
Évaluation :
4

I didn't like the fact my total payment was split I had about 90 bucks debited on the 1st and then the 17th another charge for about 50 was charged. Don't understand why the full amount wasn't charged at check out. It looked to be a random payment posted I was very confused.

Charles H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jesus A. 
Évaluation :
5

Rien

Irene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton R. 
Évaluation :
5

The entire process was incredibly smooth and efficient. My container arrived at my destination just a week after it was picked up, I've never had a more streamlined move in my life! Friendly and helpful staff all-around, thanks for making my move the least stressful part of the overall process!

Jonathan C. 
Évaluation :
2

The clerk who helped me stayed on her cell phone thru her ear pods and seemed like it took longer than it should because she seemed distracted by her phone call! Not to mention that when we returned the trailer 3 hours later she was still talking on her phone the whole time during the return! Very unprofessional in my opinion!

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally S. 
Évaluation :
4

Not sure how this can be improved but the truck I received was full of roaches. The truck was fairly new with only 509 miles, but I had to spray down the back of the truck before equipment could go inside.

Rick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G. 
Évaluation :
5

Really helpful in this location

FLORENTINO V. 
Évaluation :
5

Uhaul was fantastic, I'd recommend this service to any others in my position

Carter W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maddie J. 
Évaluation :
3

I did not receive the dolly I paid for

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jomar D. 
Évaluation :
5

Brenda was very helpful 👏

Edwin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sucarti J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo V. 
Évaluation :
5

The team at UHaul was incredibly easy to work with and always professional. The online system is easy to use. There were a few occasions when Incould not figure out how to take needed action online. Calls to UHaul were answered promptly and my needs addressed. I had two pods delivered but only needed one as the packers were able to get all my possessions into one. I was very impressed and grateful that UHaul credited my account for the unused pod. I have been telling all who ask about UHaul great service. Thanks for getting my belongings cross country!

Rosalie W. 
Évaluation :
5

the young man that helped us was very helpful and polite.

John B. 
Évaluation :
5

Nothing comes to mind.

Larry T. 
Évaluation :
1

My box was emptied in Austin Tx in August and I was told every week that I owed money and they were adding fees every week. When I finally got ahold of someone within corporate my box was moved to california without notice. It took almost 3 weeks to get this resolved. I won't be using uhaul services again.

TINA T. 
Évaluation :
5

Great Service. Please keep it up.

moses G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

My only complaint is that the facility in Mt. Pleasant wasn't aware of my container being in route. That was frightening! However, the staff at Mt. Pleasant helped facilitate the delivery of the UBox to my location. It arrived safely. I'd like to recommend better internal communication between your independent U-Haul partners. Merci

dommenique W. 
Évaluation :
3

Inspect the trucks better. The truck i rented had a gas leak and I almost got charged for what the gas station attendant said spilling gas even though it was the truck that was damaged

SERGIO A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Omar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn F. 
Évaluation :
1

The office didn't open at 7am. The truck was low on fuel. The truck won't start after we fueled, I had to return to the office to let them know that the truck will not start. The service man followed us back to the gas station and he moved the battery around and then the truck started. We had to do that every time we turn the engine off. I was not happy with the service I received at this location.

LaVinia H. 
Évaluation :
1

The antenna on the truck was broken, so we could not listen to the radio. The windshield had a crack. The back tire had three pieces of thread pulled away from the tire. Also, I reserved a truck for one-way rental a week in advance. Thursday evening, I was informed my reservation location and time had been changed from 7:00 a.m. to 1:30 p.m. I contacted customer service to explain that I had movers scheduled Saturday at 7:30 a.m. I was told sorry, the facility does not have a truck available, and you would need to go to a location 20 miles away. When I asked about the 50 guarantee, I was given a story that my rental does not qualify for the guarantee even though U Haul had changed my reservation. Unfortunately, I had no choice but to get a truck from the original location at 7:00 a.m. and return within 24 hours. I am disappointed with U Haul and their lack of customer service. Needless to say, the rental cost almost twice as much compared to a one-way rental. I am not sure if that was their goal, but they were successful.

Angela C. 
Évaluation :
2

After making a reservation fir mobil pick up with credit card information it should not take 30 minutes for approval to get key and then be charged for the actual pick up time.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
2

i reserved a 26' truck for my move and got a conformation, so the day of ... i get there at 7am and im told they have no truck that size. i was forced to rent additional trailers and equipment and made several trips instead of just one...definitely a waste of time.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saira E. 
Évaluation :
5

Nothing, excellent job from start to finish! Spine Savers from Colorado Springs did an excellent job as well.

MARK C. 
Évaluation :
5

All drivers are so friendly.

eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adalberto C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faafeuu P. 
Évaluation :
4

Make it MORE UNDERSTANDABLE to drivers what to do when dropping off layer, and where to drop keys! This can de very fusstrating at the end of the day!!! Thank you, for phone help!

Pamela H. 
Évaluation :
1

U-Haul filter communicate with me like they've done in the past ! This mistakes Affects my. family are business and the way the business i received and looked at for future reference ! Three weeks no communication or information from U haul

Andre C. 
Évaluation :
5

An extremely professional and helpful staff.

Michael W. 
Évaluation :
5

Fantastic service!!

Suzanne F. 
Évaluation :
5

Staff is cool

HULITA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard D. 
Évaluation :
2

Nobody but the manager seemed to have any idea what was going on here. When I called to schedule my Ubox delivery, I got bounced around from line to line for 40 minutes because apparently nobody knows how Ubox works. We ended up deciding to rent a truck and unload the box ourselves because we had no faith in anyone involved to be able to do their jobs.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Marcus is awesome..!! He wears many hats and he still manages to multitask with ease, accuracy and professionalism. I recommend U-Haul for your relocating and storage needs..!!

Hester L. 
Évaluation :
5

Be more accurate providing gas level and milage readings.This has been a issue ever since I have been renting from u_haul But overall this facility has the best service

Wendel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone S. 
Évaluation :
5

I work with this team Monthly and they are always outstanding.

rosalind W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONYEDINACHI I. 
Évaluation :
5

Outstanding experience start to finish.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry C. 
Évaluation :
5

The staff was very friendly, got what I needed and informed me what to do.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRONJA C. 
Évaluation :
5

I left my earbuds in the van I css as me back office was closed but the van was still in the yard my wife will be there when you open at 7pm

KENNETH M. 
Évaluation :
5

Everyone at this location was very helpful. I want to give credit to the people that assisted me and were outstanding employees: Jasmine, Charles, Zion, Marcus, and Lenay.

Janet M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

Great service

calbe G. 
Évaluation :
5

Excellent service à la clientèle

Michael A. 
Évaluation :
5

The young man helping me is very professional. He's also very courteous.

terri O. 
Évaluation :
5

My items will arrive with wonderful service, great price, and peace of mind. I would truly recommend Uhaul BOX. Merci.

Viviana R. 
Évaluation :
3

I was charged for a dolly that I did not reserve or need.

Rosalynd Y. 
Évaluation :
4

Customer service was great

Robert N. 
Évaluation :
5

Staff was very friendly and had amazing customer service!

Melinda L. 
Évaluation :
1

My boxes were scheduled to be picked up on 7/12/2022 After calling daily and going through a lot of requests to pick up Sent an email to customer service and was totally ignored Finally got it picked up on 07/16/2022 I think I spoke few times to manager Cory she was not helpful and didn't give me a chance to talk and dropped the ball

bola S. 
Évaluation :
5

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci

Judy G.  |  Expérience générale 
Évaluation :
4

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Chelsi C.  |  Expérience générale 
Évaluation :
5

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Vijay M.  |  Expérience générale 
Évaluation :
5

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose a.  |  Expérience générale 
Évaluation :
5

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

ashley h.  |  Expérience générale 
Évaluation :
5

Merci

Trevor H.  |  Expérience générale 
Évaluation :
5

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MICHAEL G.  |  Expérience générale 
Évaluation :
5

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

MARLIN S.  |  Expérience générale 
Évaluation :
1

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Glenda A.  |  Expérience générale 
Évaluation :
5

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.

JENNIFER N.  |  Expérience générale 
Évaluation :
5

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

JOE M.  |  Expérience générale 
Évaluation :
5

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

yvonne c.  |  Expérience générale 
Évaluation :
4

The staff was very helpful & courteous in helping me with my U-Boxes.

kEITH M.  |  Expérience générale 
Évaluation :
5

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff

jim l.  |  Expérience générale 
Évaluation :
5

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Marilyne L.  |  Expérience générale 
Évaluation :
5

Very professional and always prompt. Would highly recommend.

reginald b.  |  Expérience générale 
Évaluation :
3

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Darran H.  |  Expérience générale 
Évaluation :
2

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

cromwell m.  |  Expérience générale 
Évaluation :
5

Yay

Janae A.  |  Expérience générale 
Évaluation :
1

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

BARRY L.  |  Expérience générale 
Évaluation :
5

thank you for your help

seungyoo p.  |  Expérience générale 
Évaluation :
5

I love the customer service here.

Yosseli S.  |  Expérience générale 
Évaluation :
5

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Alan P.  |  Expérience générale 
Évaluation :
4

Thanks

EVON R.  |  Expérience générale 
Évaluation :
1

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Monica W.  |  Expérience générale 
Évaluation :
5

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Yara F.  |  Expérience générale 
Évaluation :
5

Alll good!

KIM P.  |  Expérience générale 
Évaluation :
4

Satisfactory

GREG D.  |  Expérience générale 
Évaluation :
5

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Luis Q.  |  Expérience générale 
Évaluation :
5

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

SHAWNEE S.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
5

Satisfactory

greg d.  |  Expérience générale 
Évaluation :
1

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Expérience générale 
Évaluation :
4

no comments

Marisa V.  |  Expérience générale 
Évaluation :
5

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

jaydeen w.  |  Expérience générale 
Évaluation :
5

We rented a ubox...never saw facility so questions arent relevant.

martha l.  |  Expérience générale 
Évaluation :
4

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

chaithanya tuma k.  |  Expérience générale 
Évaluation :
5

Marcus and team provided exceptional service

Sania F.  |  Expérience générale 
Évaluation :
5

:-)

David M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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