I never got the email receipt I requested.MARK V.
Customer Reviews for U-Haul Moving & Storage of Castleton
Pour nous contacter
Indianapolis, IN 46250
(N Of 82nd St & Bash)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Uhaul rep was rude and would not stop vaping. We just bought our suv (brand new) and installed a hitch. Rep kept ranting about how the hitch and wiring harness were over rated for our car and how our vehicle isn't a truck so it can't pull a trailer so why would we bother renting one. Once we got the trailer home I walked through to do the inspection, we opened it up and it's full of trash! About 5 trash bags full. Then walking around the trailer the front two tires are bald. I use uhaul a lot! 99 % of the time it's a great experience. Trucks are well maintained and fairly clean, employees are quick and kind. This time it was the total opposite.THOMAS G.
There were few signs directing how to get to the drop off area. When we finally determined where to take the truck, the Uhaul personnel initially ignored our request on how to check out. After a few minutes, a second individual was.very rude and began yelling that the truck was not in exactly the right place then walked away. We repositioned the truck and then went inside to check out. There were customers standing everywhere with no clear organization or line to the counter. There were three attendants at the counter but they were not helping any customers. One attendant asked if I was returning a truck and then suggested that I just leave and a receipt would be emailed to me. I think Uhaul is a good company but the employees at this location were horrible. I will never again use this location and recommend that others avoid it as well.TIMOTHY H.
Hire people that are pleasant with better attitudes and would like to be at work the customer service I received was absolutely beyond poorTARYN H.
Le client n'a pas laissé de commentaire.KELSEY F.
air conditioner in this truck was very weak, even on the highest setting.DAVID W.
The return lot was crazy busy. Was told to leave the key in the truck and a receipt would be e-mailed to me.David M.
Nothing! The pickup by phone worked well and was faster than I expected. The staff upon drop off was extremely friendly and helpful!Matt G.
Equipment is clean and what I expected. Line to pick up a covered trailer tool 45 minutes, though I had booked online a head of time.ANTHONY C.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.BRIAN T.
Le client n'a pas laissé de commentaire.Scott M.
My original order got canceled 1,5 hours before pickup. I had to scramble to get a new one because I needed it in a time sensitive manner! The castleton uhaul had one in stock which was good. But they never answered the phone when we called 3 times prior to arriving.Nisha S.
Still haven't received an email with my invoiceBRADLEY W.
There was a middle aged white guy there who was very helpful. Great resource for help. I submitted my rental with someone else who wasn't helpful. I asked to rent a trailer for a day, expecting to return the next morning. Only after looking at the sheet I saw I would be double charged if I dropped it off later than 5 hours after I picked it up, the same day. Forced to return it in the night to make sure I avoided other fees. 15 $/day = 15 $/5 hours?DANIEL P.
The mobile checkin and drop off was nice. The guy handling returns was super nice, too. The truck was fine, but really dirty on the outside. Overall, it was a good experience-everything was fine and pretty average.Jeremy R.
Y'all are just professionals and I appreciate the approach even though there was no truck when I walked in I waited till evening and got one and still got things done, both people on both shifts were nice tooKINGS O.
The phone number provided would ring about 4 times and then stop. I never was able to reach anyone by phone.DANIEL B.
The uhaul waa dirty and smelled terrible of smoke the steering wheel and visir were sticky.ERICA V.
Thought everything went fine!Peter G.
Great People, very polite.THOMAS H.
Staff works very hard to make the rental experience positiveJOHN B.
Le client n'a pas laissé de commentaire.RANDOLPH T.
Staff was less than friendly. Would not recommend.Jason B. | Expérience générale
Le client n'a pas laissé de commentaire.HERBERT R.
Everything went well. One suggestion would be to have the drop box sign a lil more noticeable. It would've been easier to find had there been a location of the drop box on the app or at the location.Tyleah P.
I've yet to receive my emailed receipt that they said they would send. Also, truck was parked in a row behind multiple trucks and blocked in. Had to be awkwardly backed out and find my way out on my own.Gregory B.
The ac on the truck barely worked, it took 25 monutes for the cab to not be hot and be comfortable but it never felt like the ac was actually working. I had a extremely hard time checking the truck in the app is complete garage. I doubt i will ever use uhaul again after this experienceDustin D.
I'm totally satisfied, Nate takes care business. Thanks Nate!JOSEPH F.
Le client n'a pas laissé de commentaire.CORETTA C.
When the reservation is transferred to a further away location, it would be nice to have the difference in mileage compensated for.Robert C.
They can read an account before calling a customer and demanding the truck back ( the truck broke down and a tow truck was on there way) communication can be a lot better with different departments in uhaulMichael S.
Customer service was great! Very helpful and efficient.TRICIA J.
The time I spent on the phone and in-store being passed around from associate to associate was frustrating. I tried to call the store directly but would be kicked out to the corporate number and the process would start all over. The online tools never seemed to work if things had to change with our moving plan. Overall a very frustrating process with how much time spent but happy everything arrived safely.Matt B.
Not change my pickup location after I am already at the pickup location I selected and paid for the truck.Lance S.
Your App is dumb. Needs to be faster and smarter. You also changed locations on me and it meant more miles for me.Christopher C.
Le client n'a pas laissé de commentaire.Lawrence D.
They were very busy when I arrived, but were thorough and friendly throughout without making you feel rushed. The rental of storage was a breeze and they were incredibly accommodating!Chris W.
Return experience via the app was not great. I could not get the app to accept my pic of the odometer and had to leave the truck and drop the keys in the overnight drop without being able to complete the return via the app. I still do not have a copy of a receipt showing the charges.MIKE K.
They did not have the truck we selected to rent. Online check in is a waste of time. We checked in almost all the way to be told we need assistance. My mother had the same issue months prior at Uhaul. Makes no sense to have online check in if you have to go inside and talk to someone.LEAH C.
Everything was excellent. The truck ran perfectly and performed as expected. Service was quick and efficient on both ends of the rental. Estimated cost matched actual cost and I was completely satisfied.KEVIN R.
Le client n'a pas laissé de commentaire.GEORGE W.
The Asian I had when I recently went into the store was rude and dismissive, she did not give me any paperwork or instructions. I had questions about what type of gas to put in what was my return Time Etc. but I had to get those questions answered but totally different agent because for some reason the original Agent had Just didn't like me and didn't want to talk to me.TYLUNDA B.
Le client n'a pas laissé de commentaire.Don G.
There was a RIDICULOUSLY LONG LINE to check in and we arrived 15 minutes before the store opened. Perhaps you should warn people ahead of time that there will be a long line at 9 AM and advise that they choose a later time to avoid waiting.Rita K.
Le client n'a pas laissé de commentaire.Timothy L.
My truck I had ordered was cancelled the day before the move and had to scramble to get another vehicle which was smaller .THOMAS K.
Le client n'a pas laissé de commentaire.PAUL M.
I originally booked to pick up the van in another location, however the vehicle I booked was unavailable. The staff there at the keystone location, were amazing and found me one castleton. When I arrived, there was chit chat and picture sharing among the staff, I wasn't really acknowledged and it was clear I was interrupting. I had completed all of my check in online, but was asked do it again. I also asked for a dolly and I believe I paid for it, but when I arrived to my destination there wasn't one in the vehicle. While I should have checked before I left, it should have been in the vehicle as well. I am very confused about the mileage situation as well. I estimated at the beginning but no one checked it at the end. So if I was under that mileage amount shouldn't I receive a refund for unused miles? If over I would gladly pay as well, but I estimated higher so that wouldn't happen.JENNIFER H.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Mary M.
Right headlight was out, so just may need to confirm equipment/vehicles are okay.CRAIG C.
I went into the store the customer service was terrible. They did not want to answer questions , when they did answer questions they were condescending. Tried to get something resolved they offered no clarity which ended up in us having to pay extra items we never received. Overall terrible experience.Veronica R.
Le client n'a pas laissé de commentaire.LINDA Z.
Drop off took less than a minute. With rain coming, really appreciated the efficiency.Jeffery W.
The right brake light was not working. However, the real issue is that your online check in is worthless. We have tried the online check in app/process several times and it has actually cost us more time than waiting in line every single time. If you want the laundry list of issues with it, U-Haul corporate may contact me.Mark H.
Le client n'a pas laissé de commentaire.Steven H.
Super nice guy working truck returns.Anthony A.
Le client n'a pas laissé de commentaire.Richard N.
Le client n'a pas laissé de commentaire.Nyeisha R.
For the 2 years we had this storage building we didn't have access to pay online because our profile said we didn't have a storage room. So our payments we messed up all the time and the staff wasn't always helpful. It was annoying and the reason we left uhaul and went with a different company.Cameron K. | Expérience générale
Le client n'a pas laissé de commentaire.bruce B.
The staff never look up and acknowledge you. Three people were working behind the counter. One person was being helped. Two people were waiting. No one said anything or even looked up. I just checked in online. I had to go back in to get a key. I asked one of them for it and got attitude.CURTIS H.
Le client n'a pas laissé de commentaire.NICKOLAS G.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Douglas M.
Online check-in did not seem to work as I had expected and had to go into the office anyway to pick up the key and pay. Staff was very friendly though, and knowledgeable.DOUGLAS D.
Le client n'a pas laissé de commentaire.HISHAM A.
Had a problem using my debit cardANTOINET K.
Le client n'a pas laissé de commentaire.DONIS V.
i feel was misled and unfairly informed/charged yesterday when i returned my rental truck. when the guy asked how many miles I'd be driving i said "i have no idea, like 40? maybe more I'm not sure..." when i returned the truck i had gone 53 miles and was charged an additional 12,02 $ when i called to ask why the guy said because i had said 40 and then gone over i got charged. i said "so if i had guessed 80, 100 or 1,000... any number way over what i expected and i wouldn't have been charged anything?!?" he said yes. this is incredibly ridiculous and unfair. if they know I'll be charged if i go over (and i clearly said i wasn't sure on the mileage) good customer service would dictate that they recommend i go with a higher estimate to be safe, unless they're working on commission...? ðŸ¤” pretty garbage way of doing business.BRIAN M.
Staff at Castleton location were extremely helpfulJENNY G.
I had a pick up truck reserved but none available and ready when I got there to pick it up.REA R.
Le client n'a pas laissé de commentaire.Alicia H.
Le client n'a pas laissé de commentaire.CRYSTAL J.
The associates were personable and willing to help us get our two day rental when the computer system wouldn't let me do it online. Yeah for actual people doing a great job.ANDREW W.
Improve telephone response to customers.STEVEN S.
Lacked customer service skills. Gave me a hard time for pulling the truck in the wrong way. I felt like a burden. Otherwise, Drop off experience was hassle free.Katie W.
My only complaint would be don't have the advertising sign in the UHaul when it's been booked for over a month.Andrew H.
Need to have local phone number to be able to talk to customer service directly . We had questions but were diverted to a generic call center and had to be on hold about 30 minutes each time.ANN S.
They don't answer the phone and act like they don't see you when you come in.JEREMIAH L.
This location is seriously understaffed for the volume they do. The folks that are there are nice and try hard but they can't keep up with the customers.Don A.
A good experience. Thank you.kathy m. | Premières impressions
Le client n'a pas laissé de commentaire.Darlesha P.
Le client n'a pas laissé de commentaire.Meredith M.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.Thomas B.
Truck pick up had to be moved to a location further away and they accommodated me so nicely. Highly recommend this location, staff was great and store was very well maintained and stocked.COURTNEY R.
Le client n'a pas laissé de commentaire.AARON S.
Le client n'a pas laissé de commentaire.JIM W.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Jacob I.
Better customer service when I dropped it off they acted like I knew what I was doing. When I wasntJACOB P.
Charged for the extra mileage from the 86th location although we booked at the 65th location and was told we would be charged with 10 less miles due to the extra mileage from our original location. Brittany an employee cleaning a truck at the location gave us sass and was rude to us and her fellow employee in front of us.NICKOLAUS E.
Le client n'a pas laissé de commentaire.Anna C.
Le client n'a pas laissé de commentaire.Devarayan S.
Le client n'a pas laissé de commentaire.CARSON C.
Le client n'a pas laissé de commentaire.DERRICK L.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Angela B. | Premières impressions
Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.Chiyona B. | Premières impressions
While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.Diana M. | Premières impressions
Le client n'a pas laissé de commentaire.NATHAN J. | Expérience générale
Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this locationElizabeth G. | Premières impressions
First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn't use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn't matter if I come in for boxes or something else.. there's no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.Crystal S. | Expérience générale
Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in theremike R. | Expérience générale
They need extra help I don't know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it's was ok...Debra M. | Expérience générale
The staff were awesome.. they explained everything thoroughlyAmita S. | Expérience générale
Gladly that staffs know what to serve us our deaf's communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...Shandella S. | Premières impressions
Le client n'a pas laissé de commentaire.cindy t. | Expérience générale
Le client n'a pas laissé de commentaire.karla p. | Premières impressions
some of the front staff kind of lazyTONERRA T. | Premières impressions
Everytime I come to this location, the staff never greets any of the customers. Even if there's a short wait (when they are not with customers) nobody says they'll be with you in a moment or even acknowledges you're standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I'm most likely going elsewhere.Crystal S. | Premières impressions
Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.Stephen F. | Premières impressions
The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron MartinRONNIE M. | Premières impressions
Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!Lamont L. | Expérience générale
I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.Tiffany M. | Expérience générale
Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Nous le recommandons.Ericka T. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel S. | Premières impressions
Le client n'a pas laissé de commentaire.Kristin L. | Expérience générale
The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Merci.Richard G. | Expérience générale
Nathan in castleton, Indiana was amazing.CHRISTINA H. | Premières impressions
1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointingMarnita A. | Premières impressions
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.lisa p. | Expérience générale
Le client n'a pas laissé de commentaire.Alma G. | Expérience générale
I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.Deyshawn B. | Expérience générale
Mason Smith, the GM there in Castleton is a life saver.abbie d. | Premières impressions
KEEP UP THE GOOD WORK!!John D. | Premières impressions
Le client n'a pas laissé de commentaire.Tina M. | Expérience générale
Le client n'a pas laissé de commentaire.Martha S. | Expérience générale
Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.Gail R. | Expérience générale
Le client n'a pas laissé de commentaire.Martha S. | Premières impressions
Le client n'a pas laissé de commentaire.Natalie F. | Premières impressions
Le client n'a pas laissé de commentaire.Sherry D. | Premières impressions
Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.david c. | Expérience générale
Jaden and the trainee were greatjim k. | Premières impressions
We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.Rodney R. | Expérience générale
Great. No complaints at all. Happy customer.RASHEEDA O. | Expérience générale
Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.Richard G. | Premières impressions
The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !ALICIA Y. | Expérience générale
Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!Gayann B. | Expérience générale
Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.Donna M. | Expérience générale
The staff was wonderful my only complaint would be that the gate was always open.jennifer m. | Expérience générale
great customer service and great location, Will use again in the futureStephanie D. | Premières impressions
I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.Dianne S. | Expérience générale
I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..Tyler c. | Premières impressions
Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.William S. | Premières impressions
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