Customer Reviews for U-Haul Moving & Storage of Castleton

10 844 évaluations

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash)

(317) 849-9614

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Chris was great!

Douglas F. 
Évaluation :
5

Helpful staff and easy to work with. Good sense of humor helps moving a lot easier! Merci!

joy H. 
Évaluation :
5

They checked me in right after I pulled up. Insanely smooth. I also got propane while I was there. Also a flawless transaction. Checkout was quick and efficient. Please teach CVS your ways.

CHAD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry V. 
Évaluation :
1

The person that spoke to me when I brought the truck back should be fired for his very rude and disrespectful mouth he spoke very disrespectful and rude I will never use u haul again. Due to my experience and never received a receipt after my return

Maria B. 
Évaluation :
5

Excellent service à la clientèle

Felicia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony T. 
Évaluation :
5

It was simple, quick and the people were very friendly. The online registration made it easy to get started.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STRAHINJA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angieleta G. 
Évaluation :
5

very good experience.

rod K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Well managed professional timely

Curtiss M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaunna R. 
Évaluation :
5

The manager Tony is amazing, very professional and tactful.

wanda l.  |  Premières impressions 
Évaluation :
5

Great Manager on duty., I really appreciated his professionalism and experience In management.

WANDA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
4

nothing, really. it was a pretty busy location so it took a while to get checked out and get on my way. not sure anything could be done ... staff seemed very knowledgeable, very friendly and were getting people in/out as fast as they could.

Dan Y. 
Évaluation :
5

Agent was very helpful in suggesting a tool for moving my refrigerator

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

I would have appreciated a clean windsheild from the start as there was no way I could reach it totally to clean it at a gas station. The interior was clean, however! The van handled well full and empty for which I was very grateful.

Nancy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnicia b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric F. 
Évaluation :
1

They charge your card random things after you turn it in, I would not rent with them!

Nostalgia P. 
Évaluation :
4

Having the contactless app properly work would give this place 5Stars.

Dannielle Y. 
Évaluation :
5

Great service and friendly, helpful staff

John P. 
Évaluation :
5

The van I used smelled like urine. I was in a time crunch and needed to use it or I would've rejected it.

Seth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOAZ F. 
Évaluation :
5

The staff was excellent and the trailer was clean and worked out perfectly for us. I would definitely recommend this location for any moving needs. I will be using them again if and when I need a trailer again.

Monte H. 
Évaluation :
5

Staff very accommodating!

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johann S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

The truck share process is fast and easy.

Jessie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
1

Initially, I was pleased w/ the installation experience. However, upon attempting to rent a trailer in another state later, the associate there determined that the installation failed to verify that the lighting wiring performed correctly. Upon inspection, the associate determined that my brake light wiring had been damaged during installation and was not functional,,, for my vehicle or a trailer. Attempts to contact the installation site have been fruitless. The damage claim process is completely frustrating with little to no customer concern demonstrated.

John B. 
Évaluation :
5

Need to clean inside windshield. Was hard to see out of. Oil change light was on. Staff always helpful. Still waiting for receipt email that I returned the van…

HEIDI C. 
Évaluation :
4

Windshield was very dirty inside & out had to clean before I got on the road. Need to keep windshield wiper fluid in vehicles.

Kern P. 
Évaluation :
3

Never got a receipt on my rental. I want a receipt.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derk H. 
Évaluation :
5

Britney was courteous, efficient and accurate. She is an asset to your organization.

Allan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

At first, the lady seemed to be having a bad day but I let her know what an amazing experience her location was and she perked up. I pulled up and did not have to exit my vehicle. A gentleman unhooked the trailer quickly and put my brake cord in my trunk. Done. Great experience!

Kirsten F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
5

Everything was awesome

JOHN G. 
Évaluation :
5

We drive for 5 hours in a hot day with no AC. Uhaul gave us the name of a service provider to recharge the AC. According to the mechanic who recharged the AC system, the AC vehicle had been damaged in the side where the AC lines were. He recharged it but that literally held for 2 minutes. We ended up swapping out the truck and drove back just fine. So Roadside Assistance was great in resolving that issue. Also, the first truck had only one working headline and you could not unlock the driver side door.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley S. 
Évaluation :
3

The truck on the outside was in really bad shape. You could tell people smoked in the cabin. The website changed my time because "they didn't have one until then". We picked it up earlier than 10am and it was just sitting there. The people at the uhaul place were extremely nice and helpful. They understood my frustrations and tried their best to alleviate the situation. They were awesome!

Kyle R. 
Évaluation :
5

Nothing from what I see you guys go above and beyond already and we appreciate the kindness and the gratitude

Leonard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalid B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Still haven't received my final bill.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Everything went fast and smooth. Everyone was very pleasant and helpful.

John H. 
Évaluation :
4

It was extremely inconvenient to have to drive clear across town. Past several other uhaul businesses who couldn't take the dolly. Not to mention having to pay a premium for not returning the trlr to the originating dealer who was 60 minutes away (in traffic). The rental ended up being double what I expected.

Jeffrey K. 
Évaluation :
5

The gentleman that helped me was friendly and professional. I would do business with that individual any day of the week.

Nathan P. 
Évaluation :
1

Check in person was snarky, rude and racist. Disrespectful to the elderly gentlemen that accompanied me.

Caryn V. 
Évaluation :
3

I walked in to check the truck in and was not even greeted before he told me I parked in the wrong spot. I asked where to leave it and he just pointed. I was charged for 338 miles and only used 209 from my old house to my new place. I asked about it and the guy shrugged his shoulders. Never said a word to me so I just left. Still haven't received a receipt either. Seems like U-Haul is doing away with customer service

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
4

What I feel is that you changing to much on mileage

wendell S. 
Évaluation :
1

Customer service at this location is terrible. The employees are rude and abrasive. The air conditioning on the truck did not work and I was not offered another vehicle nor any assistance when I called to report the issue.

KELLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORDIA I. 
Évaluation :
5

All great experience, BUT your survey email link is NOT working .... could NOT recognize my fully paid contract + receipt.

Tim L. 
Évaluation :
5

good service and friendly staff

Neil N. 
Évaluation :
3

This is not the location's fault, but I had to wait over an hour for the truck and trailer. First because the truck was locked out of the Uhaul system. Then the trailer had a system issue. Then the trailer had a blown fuse. And after I got the vehicle it was on low fuel. So after waiting over an hour for the car, the first thing I had to do was fuel it. And to top it off, despite the delay in receiving the equipment someone called me promptly at the original return time asking where it was and why it wasn't back yet. Again, the location was great. The people were friendly, helpful and apologetic. But the process was absolutely awful.

NICK F. 
Évaluation :
5

The staff was friendly and helpful. They had to fix my wiring on my tail lights for trailer lights to work properly because they were installed wrong by someone else. Happy to have it fixed! Highly recommend this location.

Kristin S. 
Évaluation :
1

Charged for gas even though i filled it with gas to the line as I picked up. We were told to pick up the UHAUL at 1:30 am and when we should up, there was not anyone. We could not even get hold of someone for an hour. Overall, UHAUL sucks. Never again.

Firooz Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

The branch manager was great to work with. The facility was busy and he was able to do multiple rentals at the same time. great experience from start to finish.

Karl K. 
Évaluation :
4

Make sure the customer gets a final receipt that includes final charges upon returning the equipment. I've been waiting for a receipt through my email and have not received one.

Steven C. 
Évaluation :
5

Great job by all

Todd L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dejuan P. 
Évaluation :
1

The drop location was excellent, the customer service before then was awful and I have charges that are incorrect

nikki F. 
Évaluation :
3

Easy and convenient.

Edward P. 
Évaluation :
3

Initial reservation was messed up as our trailer was given to someone else in the MIDDLE of checking in. We came exactly at our reservation time. Moved to next day and then forgot to load dolly. So had to return to get it

Tony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
4

The 20' truck was "old" and beat up. It did the job, but the piece of equipment was worn out.

Larry P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY P. 
Évaluation :
5

Person behind the counter was helpful and nice.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAISE H. 
Évaluation :
5

Equipment worked well & was ready to go when I arrived to pick it up.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
1

I made a reservation for a trailer. When I arrived, the location was out of trailers. No apology, just "we don't have trailers." I was calm and polite and explained I had a reservation. I was told I could wait for one to come back and that's all they could do. Fortunately, one came back but it was larger. I asked for the original pricing to be extended to the larger trailer. They made me feel like this was a big deal and they would do me the favor this one time. Needless to say, if I make a reservation for a trailer, then I expect there to be a trailer when I arrive. I felt like I was in the famous Seinfeld episode. This stress was unnecessary and the lack of compassion and concern was disheartening.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
5

Manager Mr. Murff was very helpful and personable. He seems like a great asset to your business.

DAVID Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin R.  |  Premières impressions 
Évaluation :
3

Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.

Russ K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERWIN L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alissa T.  |  Expérience générale 
Évaluation :
4

The associate that helped me was very friendly.

Jodell C.  |  Premières impressions 
Évaluation :
5

Been nice if they would of walked me to my unit instead of haven to find it

jeff p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAI S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane P.  |  Expérience générale 
Évaluation :
5

Storage is generally *very* expensive, and uhaul rates were about 30 % less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.

Jessica B.  |  Premières impressions 
Évaluation :
3

There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.

Jordan C.  |  Premières impressions 
Évaluation :
5

Great service

Willis D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C.  |  Premières impressions 
Évaluation :
5

The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!

WANDA L.  |  Premières impressions 
Évaluation :
1

The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .

julie g.  |  Expérience générale 
Évaluation :
5

Great customer service !

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane P.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.

Bryan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri m.  |  Expérience générale 
Évaluation :
4

Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD

John D.  |  Expérience générale 
Évaluation :
2

Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.

CHRISTOPHER H.  |  Expérience générale 
Évaluation :
3

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David M.  |  Expérience générale 
Évaluation :
3

The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it's difficult to have to find a place to store a boat when I thought I had already had a place.

Pamela R.  |  Expérience générale 
Évaluation :
3

Prices are too high.

KATHY M.  |  Expérience générale 
Évaluation :
4

Tony & Nate were very helpful

Kelyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Expérience générale 
Évaluation :
2

Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I've interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.

Colin B.  |  Expérience générale 
Évaluation :
3

Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude

Guillermo T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENA R.  |  Premières impressions 
Évaluation :
5

Services were very good and the website made changes very easy. Moving was a lot less complicated.

kathy m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laquan n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
2

Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.

Madeline C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candace H.  |  Expérience générale 
Évaluation :
2

Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.

Charis B.  |  Online Move In 
Évaluation :
1

The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don't like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, Jeff

Jeffrey M.  |  Expérience générale 
Évaluation :
5

I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best .

jacquline k.  |  Expérience générale 
Évaluation :
5

Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.

juanda p.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shandella S.  |  Expérience générale 
Évaluation :
1

I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANA

Franky C.  |  Expérience générale 
Évaluation :
3

Avg service.

DAVID E.  |  Expérience générale 
Évaluation :
1

Staff was less than friendly. Would not recommend.

Jason B.  |  Expérience générale 
Évaluation :
2

For the 2 years we had this storage building we didn't have access to pay online because our profile said we didn't have a storage room. So our payments we messed up all the time and the staff wasn't always helpful. It was annoying and the reason we left uhaul and went with a different company.

Cameron K.  |  Expérience générale 
Évaluation :
5

A good experience. Thank you.

kathy m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela B.  |  Premières impressions 
Évaluation :
5

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona B.  |  Premières impressions 
Évaluation :
2

While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.

Diana M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN J.  |  Expérience générale 
Évaluation :
1

Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location

Elizabeth G.  |  Premières impressions 
Évaluation :
1

First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn't use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn't matter if I come in for boxes or something else.. there's no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.

Crystal S.  |  Expérience générale 
Évaluation :
2

Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in there

mike R.  |  Expérience générale 
Évaluation :
3

They need extra help I don't know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it's was ok...

Debra M.  |  Expérience générale 
Évaluation :
5

The staff were awesome.. they explained everything thoroughly

Amita S.  |  Expérience générale 
Évaluation :
4

Gladly that staffs know what to serve us our deaf's communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...

Shandella S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla P.  |  Premières impressions 
Évaluation :
5

some of the front staff kind of lazy

TONERRA T.  |  Premières impressions 
Évaluation :
1

Everytime I come to this location, the staff never greets any of the customers. Even if there's a short wait (when they are not with customers) nobody says they'll be with you in a moment or even acknowledges you're standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I'm most likely going elsewhere.

Crystal S.  |  Premières impressions 
Évaluation :
5

Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.

Stephen F.  |  Premières impressions 
Évaluation :
4

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

RONNIE M.  |  Premières impressions 
Évaluation :
1

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Lamont L.  |  Expérience générale 
Évaluation :
1

I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.

Tiffany M.  |  Expérience générale 
Évaluation :
5

Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Nous le recommandons.

Ericka T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin L.  |  Expérience générale 
Évaluation :
4

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Merci.

Richard G.  |  Expérience générale 
Évaluation :
5

Nathan in castleton, Indiana was amazing.

CHRISTINA H.  |  Premières impressions 
Évaluation :
2

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Marnita A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma G.  |  Expérience générale 
Évaluation :
4

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

Deyshawn B.  |  Expérience générale 
Évaluation :
5

Mason Smith, the GM there in Castleton is a life saver.

abbie d.  |  Premières impressions 
Évaluation :
5

KEEP UP THE GOOD WORK!!

John D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S.  |  Expérience générale 
Évaluation :
5

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Gail R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry D.  |  Premières impressions 
Évaluation :
5

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

david c.  |  Expérience générale 
Évaluation :
5

Jaden and the trainee were great

jim k.  |  Premières impressions 
Évaluation :
1

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

Rodney R.  |  Expérience générale 
Évaluation :
5

Great. No complaints at all. Happy customer.

RASHEEDA O.  |  Expérience générale 
Évaluation :
4

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

Richard G.  |  Premières impressions 
Évaluation :
4

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

ALICIA Y.  |  Expérience générale 
Évaluation :
5

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Gayann B.  |  Expérience générale 
Évaluation :
4

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Donna M.  |  Expérience générale 
Évaluation :
4

The staff was wonderful my only complaint would be that the gate was always open.

jennifer m.  |  Expérience générale 
Évaluation :
5

great customer service and great location, Will use again in the future

Stephanie D.  |  Premières impressions 
Évaluation :
4

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Dianne S.  |  Expérience générale 
Évaluation :
1

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Tyler c.  |  Premières impressions 
Évaluation :
1

Rented truck & was offered 1 month "free" storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Luke R.  |  Expérience générale 
Évaluation :
2

Parking issues

Thomas M.  |  Expérience générale 
Évaluation :
5

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

William S.  |  Premières impressions 
Évaluation :
4

Excellent scheduling flexibility and tracking updates.

Hattie H.  |  Expérience générale 
Évaluation :
5

Very great personalities

Danielle G.  |  Premières impressions 
Évaluation :
4

All good

Julie F.  |  Expérience générale 
Évaluation :
4

No comment

Barbara F.  |  Premières impressions 
Évaluation :
3

I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

James D.  |  Expérience générale 
Évaluation :
1

This place sucks

Rashaad d.  |  Expérience générale 
Évaluation :
5

Great service and helpful.

Joshua L.  |  Expérience générale 
Évaluation :
5

.

Heather B.  |  Expérience générale 
Évaluation :
3

I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Candace D.  |  Expérience générale 
Évaluation :
5

Highly recommend this facility. Great service, friendly and well organized.

Thomas S.  |  Expérience générale 
Évaluation :
5

It went great!

Shay C.  |  Premières impressions 
Évaluation :
5

Great group of people ready to help, thanks

Brian M.  |  Expérience générale 
Évaluation :
5

Excellent service

RAGOTHAMAN A.  |  Expérience générale 
Évaluation :
5

Very helpful and courteous throughout. A pleasure from beginning to end.

James C.  |  Expérience générale 
Évaluation :
5

Excellent service!

Mary W.  |  Expérience générale 
Évaluation :
5

Great work!

Paul R.  |  Expérience générale 
Évaluation :
5

My time at uhaul was outstanding for me with no problems at all, thanks for your service

RODNEY LORENZO E.  |  Expérience générale 
Évaluation :
4

The staff at this location was great!

macaira o.  |  Expérience générale 
Évaluation :
4

The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

Ty O.  |  Expérience générale