Évaluations des clients U-Haul Moving & Storage of Cathedral City
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Cathedral City
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Joe N. le
the problem I encountered was no one told me i needed to call ahead of time I was to load up the Pod that would have helped a lot . The staff you have working for you is excellent very friendly very nice but you are a busy location it set up poorly while I was loading up you got deliveries and I couldn't get to my Pod so it took time waiting wasting my time and money I was paying my help.
Linda B. le
You could improve the way your Express checkin to pick up a truck rental. Pre atep by step instructions to prepare for it.
WARREN M. le
Nice and friendly staff.
michael i. le
Manager Alvin very professional and appeared to be liked by his staff
Valerie B. le
I can’t rate our experience as excellent but there are a few things. When calling the store you talk to a central person and they schedule you for things and then the store cancels. Also when making appointment for installation took over 90 minutes. Staff and courteous and helpful but definitely are not enough of them.
Will C. le
Several times we have reserved vehicles in advance. Only to be told on pickup day that they weren’t available. And we’re forced to take something else, sometimes for more money. It’s kinda a scam.
Warsney A. le
I was little surprised the way it took to rent a car. Taking picture of me and contacting references felt little too much for such a small deal. I thought credit card was enough. Never dealt with any other company that way. If you could explain me the reason I really appreciate.
Judee B. le
First we’ve waited for more than 30 mins to get our rented truck, though it’s already prepaid online..drove it total of less than 9 miles and returned the vehicle ..early in the morning we received a call from them looking for us the rented truck, so we told them that the truck was returned and the keys was dropped in the drop box including the receipt they provided per advice by the employee to include it so then it’s easy for them to verify ...by surprise we been charged extra $50.+ for gas of the vehicle..in which I returned the truck actually have a little bit more gas than I received ..talked to their assistant manager it’s quite funny when he say that he don’t know the employee who worked yesterday..And he was a assistant manager...tsk..!!
Wendy M. le
Only negative is how long the process takes so if you are waiting in line all processes seem to take quite a long time - having additional agents to help and simplifying process would make experience even better. I really appreciated my ubox getting here earlier than planned and the team making it available to me Thanks!
Amanda O. le
They shipped my U-box late so I did't receive my stuff by the guaranteed date, I called many times to confirm it would be delivered on time and they kept saying it would be. I based my travel plans on this information and when it didn't show up on time it cost me hundreds of dollars in hotels, ferries and car rentals. I would never use U-haul again or recommend this service to anyone, it was a terrible experience.
gerry r. le
They had forgotten to put in the furniture pads that I had paid for
Robert M. le
It is ridiculous they ou have to verify 2 of my family or friends identity and place them responsible on my contract. All because one individual was dishonest about his identity. You should create a “preferred” customer status and let those who have rented for years from you and always returned the vehicle without issue not have to be humiliated by calling 2 family members and begging them to be placed on my contract. I will think twice about ever renting a vehicle from you again!!!!
Thomas V. le
The young lady who assisted me was pleasant enough, but not very friendly.
diana w. le
ordering the containers .....I gave the service rep on the phone the detentions of our storage locker we were emptying ...asking how many containers we needed ...was advised we needed only 2...we actually needed 3...which then caused us to try to get a 3rd...but the Uhaul in Watsonville firstly did not provide a double trailer so our Uhaul helpers could pick up the ordered 2 at one time causing them to make two trips an hour round trip = 2 hr of driving that I needed to pay for...then the locations closed at 4pm...so we couldn't get a 3rd container..Our hired Uhaul helpers were booked for another week = we wouldn't have been able to have all 3 containers ship at the same time..+ cause us to pay ^^ for the storage unit...so we were forced to rent a Uhaul truck and drive the rest of our belongings down to Palm Springs.
Jose P. le
WORK ON CUSTOMER SERVICE SKILLS.
KEVIN K. le
Very nice experience
Isaac S. le
Everything is so good
sandra r. le
This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.
Lawrence H. le
The requirement to submit three phone numbers is ridiculous in an age where folks have no land line and one mobile phone. Depending on two friends or relatives to vouch for your identity can result in not being able to rent a Uhaul vehicle, as folks often do not answer their phone. One phone number is sufficient, especially for repeat customers such as me.
Corrine G. le
Staff was knowledgeable and Helpful Thank you for great service It was my first time l will definitely rent again
Jamon C. le
Friendly and helpful staff.
Hugo C. le
Just make sure all trash in the truck is thrown away before giving the truck to the next customer. Besides that, all the staff at this location was friendly and helpful.
DIONNE R. le
Everything was great. Young lady assisting me was one of the best. I think her name was Tayra
Donald M. le
A little bit faster on the "Check-In"
Jennifer T. le
Just like to say service was great,employees were friendly and helpful. I’ve used this U-haul many times never disappointed thank you Whitney.
Bryan D. le
When I arrived I was told there is a new policy and two of my friends had to be called to verify my existence. I found this unacceptable to bother my friends at work especially since I had phoned in my reservation and was not told of this policy. I was told to have a drivers license and a charge card, but no mention to be prepared to have 2 friends called. According to your clerk, this is suppose to stop theft. I believe professional thieves can find away around this (burner phones, stolen ID, etc..) I will not rent again as long as this policy is in place.
Miguel G. le
Todo estuvo excelente
Michael F. le
Quick and easy check out
Franklin K. le
Great experience!!
Gerald L. le
The operation was efficient. It would greatly improve the initial opening time if more than one person could handle the line of customers who wanted to pick up truck and get going.Thanks
hugo s. le
Always awesome job
ronald g. le
They do not permit parking your car at the Uhaul, even when you are doing a day rental. They insist you park on the street. I don't want to park my car on the street in that part of Cat City. I'll rent in Palm Desert or La Quinta next time.
Douglas C. le
Joshua, Chris & Robert were Awesome!
Pete B. le
Hate you
Alexander K. le
Again I dont recommend things
Michael M. le
The employees were professional and very quick to get me out of there. Time is everything when you are moving. Thanks,
Michael C. le
The service onsite was very good, especially the (manager?) who greeted me and processed my order and the man who helped when our truck door was stuck in the up position. (He also checked in our vehicle upon return.) The only negatives: (1) the A/C in my truck faded in and out--not great on a 100+ degree day; and (2) the process for reporting existing vehicle damage was cumbersome.
Toni W. le
Helpful kind attentive. Great staff. Great experience.
Lauren Z. le
There were some shady characters hanging around at the curb of the property and they hassled my Lyft driver that picked me up after I drop off the truck. But the store and employees were both excellent!
Brian L. le
Very friendly and helpful staff
Dina O. le
Make sure to wipe down the inside of the front windshields. Night driving really is more difficult if the defrost can’t clear because of the film build up. That was truly a minor issue. This U-Haul business is a dream come true for anyone moving anything. I’ve completed 5 major moves in 9 years. The resources this shop offers all under one roof is a the best I’ve ever seen. This time I was only moving my son home from college, but I was so impressed with this outfit and everything needed under the sun all in one place. Great,friendly, efficient people helping people manage their moving jobs. Thank you for a great experience.
zandria b. le
I just needed a u haul truck for a few hours . . . they had me in and out with no fuss !!! I was so amazed at the check out time! thank you so much for making my experience a good one. zandria
Russ K. le
Can't say enough about how helpful and professional Rudy was in helping with both the delivery and pick-up. He went way beyond what would have been expected. I am very appreciative of the entire experience with this U-Haul location.
James B. le
Hey very helpful and very friendly staff they just seemed a little disorganized
kenneth j. le
Jose Ojeda did an excellent job assisting me.
hugo s. le
I love this place and staff always get treated with 5 stars. Thank you
Trent W. le
So the call center verified all parts for an installation 2 weeks in advance when I scheduled my appointment. The location called me at 630pm the night prior saying they had to reschedule. Once I got there, it was discovered that a part that was supposed to be ordered for my installation was not. Turned into a nightmare and had to cancel other plans as a 60-90min job turned into a 6 hour debacle. Run away from this place and find someone else to do your hitch install. Very disappointed with how everything went.
James B. le
Pointed out how dirty truck was. Attendant Said you must not have rented it here?
william S. le
Check in-and-out be a lot easier
christopher f. le
All staff at both locations were friendly, professional and helpful. Great experience at both locations.
Jaimi H. le
They gave us a J/H truck with no gas!
lynn o. le
Not accuse them of stealing the truck after arrangements had been scheduled for return
Lee D. le
You seriously need to find a way to cut time at checkout. I had a “pre-checked” 08:00 reservation for a trailer. I “pre-checked” in, on line. The site said it would cut down my check out time by half (or something like that). I waited for 45 mins before someone checked me out. If that’s half... I would have to wait 1 1/2 hours??? In the mean time, I’ve got people of my own waiting on me. Not happy! Perhaps you should make use of some customer triage.
Bernabe L. le
None yet
GLORIA T. le
Rental truck was received with an Empty tank. Contract was updated to provide a $39 fuel credit. Returned truck with over 1/4 tank of fuel. The fuel credit was never applied and was charged full price. Called several times to Uhaul to get this corrected. The Manager never responded to the inquiry. It has been over a Week now with no credit applied yet.
chris p. le
trailer was not swept out.....a bit of glass was in it.....but that was no big deal ..... the pain in the ass was having to go back home to get my phone so the clerk could hear it ring .....this policy SUCKS !!!! I had two forms of i.d. and still had to waste time to go home and get my phone to check out rental....the staff tho is spot on and friendly !!!
Larry N. le
We had a problem with the gas situation on this truck. At first was told that the tank read at 1/8 of a tank and a $16 credit was given to pay for gas to make it up to 1/4 tank. Upon getting in the truck, the gas gauge read under empty. So, received a $39 credit for gas to make it up to the 1/4 Mark, as that is what I had to return it with. Immediately went to the gas station and put in $50 (13 gallons) in gas and that just barely made it up to the 1/8 Mark. Added another $25 dollars to pull it up to the 1/4 Mark. So, $75 to get it up to the 1/4 that was suppose to be what I started with, and I got a $39 credit. That means that I needed to put in $36 of gas just to bring it up to the point where I should have recieved the truck and what I had to return the truck with. My opinion, the truck should have been filled before i took possession and forget about the credits. I should not have had to spend my own money to bring the gas tank up to a certain level and then have to return the truck to a higher level than it was received. When I dropped off the truck, I told the gentleman helping me out about our situation with the gas and he told me that only a manager can take a truck off the lot to get gas. This also needs to be changed. If the truck does not have gas, some employee needs to take it and get it filled! Technically, all trucks should be full before leaving the lot!
Thomas L. le
need more off street parking at this site and i had much difficulty making an online reservation(system needs to be easier to figure out)
Russ W. le
Kept me in the loop with progress. Ordered parts for a custom look.
Dennis R. le
Very good service, both inside and out.
KRISTAN M. le
A bit expensive for the size unit I had but facility was always clean & well kept
David D. le
I Have used this location before.
Marcelino R. le
Everything was very smooth and very professional work, well done , the customer service was excellent with very good knowlegment to explain step by step. Thanks your support is appreciate.
VALERY B. le
There are the best
Terry A. le
deliver a clean car without a cracked drivers windshield.
Teresa B. le
Very organized. Staff were there when we dropped off and processed our returned vehicle on-the-spot. Thank you.
David K. le
Great experience. The girl at the counter was quick and polite and both of the young men outside where very respectful and quick. Great job to all three.
Steven M. le
The Uhaul website is absolutely horrible. The entire experience was like dealing with an unbelievably pushy and obnoxious salesman. Your automatic addition of unwanted products and services is a clear abuse of your customers good will. The website experience was so bad it doesn't matter how well the individual store did their job. U-Hauls horrible website is what I will remember and I will avoid both it and your company in the future.
randy y. le
Just great thanks
Robert H. le
Very professional personnel.
Cliff T. le
More people to take care of customers when they first open. Took 30 minutes to get a reserved van.
Jeffery K. le
to be fair with your fuel charges
William H. le
Excellent service. Entire process, from picking up van through return, went very smoothly.
dayton t. le
Staff is very friendly, quick and very helpful.. ... love it and thank you for all your help
MIGUEL G. le
Some times there's 4 to 5 people waiting and only one person checking people out other than that everything goes great
reynaldo l. le
Staff was great. Very helpful and did not hesitate to answer questions I had even tho answers may have been obvious or simple. Felt so comfortable asking questions.
Christopher P. le
Great service
Morgan L. le
Rudy is the most amazing manager he was professional helpful and got it taken care of right away. I wish all businesses had this good of customer service... your very lucky he is a huge asset to UHAUL
Carol G. le
The company that loaded my items did so that there are items damaged. The movers did not use furniture pads to protect my items and some very valuable items were damaged. Uhaul says it’s not there problem and I need to contact Movinghelp. Moving help does not have a phone number only email address. My contract is with U-Haul but they are not taking responsibility.
Chuck H. le
Perfect job...in and out in 35 minuets. Very reasonable price.
Elaine D. le
All good. Thank you
Joe D. le
Include mileage cost when quoting daily rate.on phone. Location is too small and there is continual traffic congestion at busy times. need an exit only driveway
Timothy G. le
Customer service skills need brushing up on
William V. le
Good service drone the beginning to the end - great service
dave b. le
Awesome staff. Very compassionate.
robert p. le
Always great service and friendly people
gregory g. le
would use this store again
Samuel W. le
Good crew
KENNETH D. le
Very helpful and friendly staff and management.
vincent a. le
Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful
Bruce B. le
Helpful employees!
brian s. le
Too many company trucks littering the aisles making it very difficult to access you storage spot.
ALEXANDER O. le
Very clean facility.
Stacy R. le
Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information
Dozier J. le
Staff was friendly, knowledgeable and very professional.
Tometta M. le
The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!
Mark T. le
Thank you.
Susan C. le
The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.
Gail L. le
Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!
Anna M. le
Outstanding customer service. No complaints.
STEVEN C. le
Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you
DIANE T. le
When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!
Kevin G. le
Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!
Alexander C. le
great service, spot on knowledge, just great.
John G. le
Excellent customer service
BERND H. le
Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.
Alexander C. le
great staff,clean,easy to find
Kenneth M. le
Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.
christine ann m. le
Rudy is truly amazing and goes up and beyond to help his customers
Louis D. le
Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-
Jonelle J. le
I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.
Kyle G. le
Great experience
ZELLDA M. le
Excellent!
Paula P. le
The only downside was at times where the trucks where parked. Made it hard to get to the units..
nicholas c. le
Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.
JACQUES m. le
The service and friendliness was amazing