Customer Reviews for U-Haul Moving & Storage of Cathedral City

Évaluation :

3

Stop treating customers like criminals. I had to call 2 other people to prove I gave you phone numbers of people who know me. I have never had to do that at Enterprise or Lowes. Of course it proved nothing since I could have given you numbers other than who I called.

Évaluation :

5

Courteous employees.

Évaluation :

4

Fast and easy drop off.

Évaluation :

5

Staff very accommodating and displayed professionalism.

Évaluation :

1

We rented a truck to drive 12 miles, paperwork stated truck had half a tank it was empty. We went inside to tell them they adjusted the paperwork. However, when we turned in the truck they charged us for 200 miles, we have time stamped cameras of our arrival at home, the previous customer used the truck drove those miles and returned it empty and WE were charged for it. Something is going on at this location not In uhaul policy, not checking mileage or fuel for each customer. We will be filing a suit as we have proof of where and when we traveled. PLEASE check your mileage AND fuel BEFORE leaving this location.

Évaluation :

5

Spencer went out of his way to make sure I had a clean truck and was very patient and helpful w questions! Merci!

Évaluation :

4

truck was pretty beat up and not too clean but all good

Évaluation :

5

Rich was awesome!!

Évaluation :

4

Great location and employees! alittle surprised that the truck was dirty and dented, I felt like taking it to the car wash. Only suggestion

Évaluation :

5

Bald Mexican cat was real helpful.

Évaluation :

5

My transaction went very smooth. I don't have any negative comments

Évaluation :

5

the staff were always courteous and helpful over the years. I was very comfortable that my stored items were looked after! My stored items are all going to my new home. Thank you all.

Évaluation :

5

Very nice and speedy!

Évaluation :

5

👍

Évaluation :

5

Flawless...

Évaluation :

5

Staff were friendly and professional, very easy to check in and out!

Évaluation :

5

Workers were polite and helpful even though they were extremely busy.

Évaluation :

1

engine light came on as soon as we drove away and while there were lots of other trucks, they were for local only and the "manager" who we never saw was "trying" to arrange an alternative for over an hour. it was EXACTLY as we expected.

Évaluation :

2

Only one headlight worked. In the past I did a walk around but not this time. Total incompetence on the part of the staff. It took an hour to rent a truck I had preordered. I'll go elsewhere in the future.

Évaluation :

5

No comment except the previous one about relocating the equipment, except to say that the staff at Alameda was excellent.

Évaluation :

1

Dirty van Windshield dirty Employees not doing there job

Évaluation :

5

For some reason the clerk told us we had to drop our truck off at a different location than where we were storing our stuff. Luckily my guy from move help told me I should go in and ask to just leave it at the same place. They charged me more just to leave it? Seemed strange.

Évaluation :

5

It's still not clear to me whether you can actually pick up a van without having to go inside. I don't think you can given all the security around picking them up. I did most of the work online and had to effectively repeat it inside. It was fast to check out once I got through the line but the website sent me several messages about completing my rental online that I don't think actually work.

Évaluation :

5

Front desk customer service great!!

Évaluation :

2

No customer service skills Not sure if understaffed or just not wanting to do the job The van we rent make so sick it smelled so horrible at cigarette it was like been in an elevator from Las Vegas gross and disgusting make throw up and give me a headache my husband throat got closed for inhaling it . Didn't want to return it and get another one because I knew it was going to take time due to not enough people helping at the Store . I complained to the person receiving the van and didn't do much . For the money I paid not worth it Definitely reaching out to another company next time

Évaluation :

5

Andrew was great, truck was great. Will definitely return and recommend.

Évaluation :

5

Excelente

Évaluation :

5

Chris was fantastic. He helped me with all the details, was thorough, and courteous in a timely manner.

Évaluation :

5

Another Successful Uhaul Experience!

Évaluation :

5

Everything was easy, professional staff and quick (as I used the website to reserve the van). Great experience.

Évaluation :

5

The audio buttons were all broken and the a/c buttons as well. Was not a location issue. It was an equipment problem. Typically, I have nothing but wonderful things to say about the location and the staff. Top notch people.

Évaluation :

3

It seems that the reduced numbers of people willing to work has affected this business like many others. Some workers needed detailed direction from the manager while he was processing my rental. The keys were missing to the truck I had been assigned, and he had to redo the paperwork because of this. He was apologetic and genuinely wanted to do his best, but the circumstances (and perhaps lack of detailed procedures that everyone gets trained on and perhaps if this is not already being done, some more responsibility areas assigned To specific man staff members working each shift to take some load off of the manager and to Empower employees take responsibility for the quality of their work and knowing the proper procedures as well as investing them more fully in the work in the organization. These things may already be addressed and other barriers may be driving the work flow abs the quality of work that were not evident during this brief visit.

Évaluation :

5

nice guys.

Évaluation :

2

Service was slower than slow. One employee to help customers with pickup trailer orders. Gentleman was great, but he really needs help

Évaluation :

3

This place u mostly always on point but this time with no Customer in sight and couple of employees that can see me instead of checking me in 6 employees doing nothing I unhooked my trailor my self it's very frustrating I use your service alot

Évaluation :

5

Fast in and out and fast return. There are men that hang out on street looking for work. While I was there I witnessed a fist fight. Maybe you should have security on duty to clear them out of that area. Alcohol was being used in broad daylight.

Évaluation :

5

It's always a good experience at this establishment, thanks

Évaluation :

4

I had Mechanical issues with my van I called the dealership four times and couldn't get a live person I also called roadside assistance and customer service and also could not get a live person and was on hold for over an hour

Évaluation :

3

Theres just one poor schmuck running around in 100 degree weather trying to help everyone. Highly understaffed. All the customers suffer as a result.

Évaluation :

5

AWESOME TEAM

Évaluation :

5

Arrived early and the truck was ready to go. Everything worked out really well. It was a great experience all around.

Évaluation :

5

Awesome!

Évaluation :

5

Such a great staff, that I keep coming back again and again. Merci!

Évaluation :

4

Need more employees at check in. Waited 15 minutes while employee helped one person. Online check in is pointless when there's only one person handling people in line!

Évaluation :

5

Wash your trucks !! Mine hadn't been washed in weeks !!

Évaluation :

5

Nothing, it was a great experience.

Évaluation :

2

More counter people to service customer.

Évaluation :

1

The truck rented had a ‘check engine' light on and continued to stall when driven. The mileage of the vehicle when I checked out was not correct on my invoice it was over 100 miles less than the truck actually had on it. The check out process was unprofessional. The agent informed me he would correct the miles in the system. When I returned the truck the agent said I agreed to the miles. I drove <15 miles. They charged me for over 120 miles driven. I returned the truck early due to the check engine light. The agent said it was ‘my problem' and would be charging me for the full amount as well as the additional mileage. I believe the location is fraudulent. Other customers in line where complaining about other things as well. Your employees didn't seem to care. I will be finding a formal complaint as well as potential litigation.

Évaluation :

3

Trailer we ordered was not available even though we were told it was via telephone. Open trailer we were was dirty on the tailgate. Looked like horse doo.

Évaluation :

4

Make sure the A/C works

Évaluation :

4

This location has always been slow when it comes to picking up or dropping off. However, some of the employees are helpful at times

Évaluation :

1

Attitudes and it is seems like it was bother to check out.

Évaluation :

5

GREAT DONT CHANGE A THING

Évaluation :

3

Trailer had not been cleaned; full of dirt and gravel. Drag chains dragged on pavement

Évaluation :

1

Quicker costumer service and more communication and attention to costumers.

Évaluation :

5

Everyone was pleasant and made the experience easy.

Évaluation :

4

Rates kept increasing to the point of ridiculous.

Évaluation :

5

The two employees that helped me were extremely nice and the facility is well kept.

Évaluation :

5

Some guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.

Évaluation :

5

Spencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.

Évaluation :

5

All the staff was AMAZING. So helpful and friendly

Évaluation :

5

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Évaluation :

5

The Phoenix staff very helpful, except one person.

Évaluation :

5

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Évaluation :

1

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Évaluation :

3

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Évaluation :

5

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

Évaluation :

5

The team was Awesome from greet to finish!!!

Évaluation :

5

nice good group, great experience

Évaluation :

5

Service was great

Évaluation :

5

Spencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.

Évaluation :

3

You need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:

Évaluation :

3

I had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn't processed properly.

Évaluation :

5

Very satisfied w/all UHAUL has to offer!

Évaluation :

5

Merci

Évaluation :

3

No Garbage Containers Security gate often broken, so getting in was possible for anyone.

Évaluation :

5

We were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.

Évaluation :

5

Excellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location

Évaluation :

4

Phone calls are routed to 800uhaul and hold times are over an hour.

Évaluation :

5

Thanks for the experience!!

Évaluation :

5

I was very satisfied with everything thank you w

Évaluation :

1

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

Évaluation :

2

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Évaluation :

5

I found all the employees were always willing to help as needed and friendly

Évaluation :

2

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

Évaluation :

4

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Évaluation :

5

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could've only been answered by my local dealer.

Évaluation :

5

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

Évaluation :

5

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Évaluation :

5

Great people with focus on speed and great customer service!

Évaluation :

1

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It's your business & you should know that a 20 ft truck worth of stuff won't fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I'm disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don't come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

Évaluation :

5

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Évaluation :

5

Kyza was fantastic.

Évaluation :

5

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

Évaluation :

5

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Évaluation :

3

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Évaluation :

5

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Évaluation :

3

front gate has been broke and off to the side for a month, lacks security

Évaluation :

4

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

Évaluation :

5

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

Évaluation :

2

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Évaluation :

5

Give the worker who helped me a raise. He's great!

Évaluation :

4

Thanks for your very fine help with my storage and U-Box.

Évaluation :

3

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Évaluation :

1

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1 000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Évaluation :

4

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

Évaluation :

5

Fast, professional and friendly

Évaluation :

5

Rudy and his team are the best! Very well run facility!

Évaluation :

5

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Évaluation :

5

Excellent Staff!! Friendly!

Évaluation :

3

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Évaluation :

4

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Évaluation :

5

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Évaluation :

5

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Évaluation :

5

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Évaluation :

5

Greatttttt ;b

Évaluation :

5

Very good experience. Make a long day easier, thank you Jose.

Évaluation :

5

Your entire staff has been amazingly professional and personable. I have been ill and I've been moving without any help until yesterday and they have made This process extremely simple considering!!

Évaluation :

4

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Évaluation :

5

Easy check in. Nice customer service. Wendy was especially helpful!!!

Évaluation :

5

The move was great from start to finish.... everyone was very helpful...

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Tucks were parked in the storage area making it difficult to access the units

Évaluation :

4

Thanks for your good assistance with my move. It certainly made it easier.

Évaluation :

5

The trucks parked throughout the storage lot can make access difficult

Évaluation :

5

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Évaluation :

5

The gentleman that finalized my reservation was very professional and an asset to the company.

Évaluation :

4

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Évaluation :

5

Great service, friendly. Helpful. Efficient.

Évaluation :

5

Bien

Évaluation :

5

!

Évaluation :

4

Nice and friendly staff.

Évaluation :

5

This place has the BEST staff. Store is always clean, stocked and cool. I'm a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Évaluation :

1

Hate you

Évaluation :

4

A bit expensive for the size unit I had but facility was always clean & well kept

Évaluation :

4

I Have used this location before.

Évaluation :

5

Good service drone the beginning to the end - great service

Évaluation :

5

Awesome staff. Very compassionate.

Évaluation :

5

Always great service and friendly people

Évaluation :

5

would use this store again

Évaluation :

5

Good crew

Évaluation :

4

Very helpful and friendly staff and management.

Évaluation :