Évaluations des clients U-Haul Moving & Storage of Cathedral City

Not much time to make an impression. Also efficient and quick.

This was a group of helpful, friendly, kind people! Very happy with my EXPERIENCE. Jane Sweeney

like I said in my earlier comments- when your dispatch person says "you should have read the FINE print" and tells me I will not get my 6x12 that I reserved- is horrible service. HORRIBLE... The staff in Cathedral City were amazing and quick and efficient. To find out the day before that my rental was not available was horrible. .

I had reserved a 26 foot truck and was told I would get a phone call if not available. Never received a phone call. Was told out of luck. The girl on the phone was nice and tried to help. Accommodating me with 2 10 foot trucks and a small trailer which was not enough . She also gave me mileage which I did appreciate. I do not blame her she was very nice on the phone. Customer service at this location is awful

Fast and friendly service. No issues. Will definitely use again .

Customer service was very good.

You guys are ion the ball...just keep doing what you do!

Give them vehicles that they don't have problems starting. Waste plenty of time trying to get the truck started I won't even rent from a u-haul again and the manager from the cathedral city ca. Store didn't believe me when I explained the problem I was having even though the attendant told me that a lot of those trucks have that problem.

I was extremely dissapointed with my equipment. I rented a Car trailer and the one strap in the front was completely frayed off and unusable. I went out and bought straps to use. When I returned to the location to drop it off the manager basically told me I had no idea what I was talking about and that it all should have worked. Well I have pictures of the strap not working on my car. He also told me that a frayed off strap is totally okay to use. Considering I tow things for a living, none of the statements from the manager were correct. Any sort of fray on a strap is unnaceptable because the proven strength is not available anymore. Needless to say, I am extremely dissapointed with the whole operation.

The gentleman who waited on us was knowledgeable and possessed excellent customer service skills. We have used 3 different U Hauls here in our move from AZ. He far surpassed the others.

on time & easy!

Keep going in the same direction

Hitch wiring bad. Hitch installed one week ago. Not happy at all

Great Service in pick up and drop off locations!

quick pick up and drop off.

All was great.

Dottie was wonderful - very helpful and quick

Other customer didn't return trailer on time. Location contacted me and provided options. This allowed me to keep my tight timeline. Thanks and would highly recommend

We had a great experience from beginning to end. Your staff are awesome, very helpful and positive. Thank you,

The trailer lights did not work I called several times and no one got back to me

The moment I pulled up the employee nearest cane right over and helped take the trailer off my car and checked it back in. Great service!

Put furniture pads in truck for 24 hour pickup

Make a better effort to fulfill reservations.

Great team! Thank you.

U-haul was a great experience-until Cathedral City. Not only did they lose my container, they never communicated with me, until a full week after delivery and pick-up and wanted to know why I had not returned the pad and trailer-a coda on the complete screw-up by Cathedral City. Fortunately, our helper-Doug, solved all the problems caused by U-Haul. I was very pleased with the entire concept of a Pod, the U-Haul in Sacramento and the move helper in Palm Desert. Cathedral City performed so badly, it soured the entire experience

Even the trailers be lit

Nothing! It was perfect.

I'm going to sue this location so that should tell you enough how everything is. I'm going to blast you online like no one ever did before plus I'm working on going public on TV! All the big heads in uhaul are nothing but bunch of scammers!

Never any space to park... Hard to turn around at this location.

Spencer & Chris were Awesome! Made my job easier! Thank You Guys!

The interior of the vehicle was filthy.

Horrible experience. I was told by the manager by the name Of Spencer Holt that I had to transport my 15ft truck and 8ft U-Box container to an Indio location which was another 25miles from the original drop off location when I had already agreed to drop off at the cathedral city location per my contract. The manager told me they had no room whatsoever, but there was clearly enough space. They were busy so it seemed like he was just trying to push me out the door and deal with other customers. Luckily I was able to get in contact with customer service and they were a great help.

I had a very easy time renting the truck and an easier time bringing it back. I don't like the long wait on the phone, but it happens. I don't know how much easier it could get. Unless they delivered the truck to me.

Every time I do business here everyone is always friendly and very knowledgeable. The guys outside doing the check in and check out are always really friendly also.

Please improve the app process. I was supposed to pick up the truck and equipment between 7-8 am but wasn't able to. The app process required me to provide 3 people in order for it to be approved what a load of crock. It also requested me provide my passport more load of crock. If this is the process for the app, it'll fail miserably. Thanks.

I've used this location before and always get great customer service by knowledgeable staff.

From the front desk to the hook up staff were professional, patient and efficient. Made the whole process very pleasant despite the heat.

Slow service until second person took over and then was good. However truck was terrible. Received credit for poor condition and again second customer service great. I think other guy was new so Grace to him. However on return same kid helped people who arrived after he first. Not cool. Abd again, truck felt unclean, starter bad, back doir bad, overall needs some work. Location clean, good social distancing etc.

WHAT'S up with this?! We reserved a Cargo Van online and when we went to pick it up we found ourselves in the most awkward position. In addition to providing my credit card with a huge credit limit and all MY contact info, I was told I needed to supply them with two additional contacts who could act as some sort of reference. How very bizarre. On what planet does anyone give the phone number and name of a 3rd party without their permission? I frantically used my cell and attempted to reach a friend. What if no one answers…I asked, then what? In that case, the clerk informed us, we could not have a Cargo Van but would have to take a 10 Ft truck at the same rate. No way, my husband stated. With or without reaching a friend we were allowed to rent the van. However, we just couldn't get our head around how peculiar this was. I wasn't applying for a job, or security clearance with the government. Also we were told the van had a full tank of gas or close. It was actually down at least 1/8th of a tank according to the gauge. We drove just 27 miles and added 4 gallons which almost brought the needle to the F on the gas gauge, perhaps another 2 gallons to top off the tank and we really would have a full tank.. We pointed this out to Jose when we returned the van but no credit for over-fueling the van well above the level we received it in. We had been in a hurry but should have gone back inside and had them adjust this information on the rental agreement. This is the most convenient location for us to rent a Uhaul but we'll probably forgo the convenience in the future. This phone a friend thing really was a turn-off. Most peculiar. We appreciate that the steering wheel may have been sanitized but the interior clearly wasn't even vacuumed so we left our face masks on the entire time.

The guys here are also quite helpful and friendly.

You already know. IT. WAS. LIT.

Customer service were very nice, professional, helpful.

The truck was fine, however the service was not. I ordered a trailer it was not available, was told I would get a call didn't receive until 1;30 pm. After I was part way to my destination.

Everything was easy-peasy. Very simple pickup and very easy return. Thanks UHaul!

The equipment/trailer I reserved wasn't there so I had to pay out of pocket for a hotel and pick up the next day. Only one person at the register with multiple people in line both days! BRIAN was the biggest help there. He hooked up my trailer and always had a positive attitude.

Very nice people work at this location. Helpful and informative.

It was littt

Great front house team... From Manager to desk staff members, and all the team members outside, great people! Working hard in the desert heat and delivering great guest service is awesome and well needed with moving projects! Thanks for allowing me to submit comments!

The employee we ran into after hours as he was leaving was very helpful. He told us to put the dollies into the cab so they wouldn't get stolen. I thought it was odd to have to do that but, it made sense. You're definitely going to need some upper body strength to do that. I only picked up 4 or 6 blankets? Not the 12 the contract said we rented from the location in San Francisco, so please do not charge me for missing blankets, thank you.

You are asking the wrong questions. Your corporate office is less than desirable, I was called the night before pickup to be informed that no trucks were available at the Ontario, CA location. I had to drive 85 miles to get a truck. I also had to reschedule the moving crew, of which you take no responsibility for regardless of the fact that you take 15% of their revenue. Your corporate office makes the local office take the burden of your lack of concern for your customers. Apparently, it's widely known that this is your reputation of which you show no concern,. Going forward I will never recommend your company again.

Reserved online days before. Arrived to pick up truck and none were available...what's the purpose of the reservation??

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

these guys are always very attentive, helpful, and professional. It's our only go-to U-Haul location

front gate has been broke and off to the side for a month, lacks security

If the rental is for the whole day be specific as 24 hours or till office closes.

It would be helpful if your systems were more efficient for your staff. They work hard and do great customer services, however it appears their background support is tedious causing long lines and frustrated customers. That part is never pleasant.

Make sure the trucks are clean and make sure the gas is where it's supposed to be at it got charged for overage on gas and this location had two different contracts with two different gas locations gas markings to where the gas is and I still got charged for it and I took pictures of how dirty the truck was they didn't bother to give me any type of discounts

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

We were several hours late and no one said a word !

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Give the worker who helped me a raise. He's great!

Thanks for your very fine help with my storage and U-Box.

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

Fast, professional and friendly

Rudy and his team are the best! Very well run facility!

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Excellent Staff!! Friendly!

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Greatttttt ;b

Very good experience. Make a long day easier, thank you Jose.

Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Easy check in. Nice customer service. Wendy was especially helpful!!!

The move was great from start to finish.... everyone was very helpful...

Great customer service

Tucks were parked in the storage area making it difficult to access the units

Thanks for your good assistance with my move. It certainly made it easier.

The trucks parked throughout the storage lot can make access difficult

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

The gentleman that finalized my reservation was very professional and an asset to the company.

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Great service, friendly. Helpful. Efficient.

Good

!

Nice and friendly staff.

This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Hate you

A bit expensive for the size unit I had but facility was always clean & well kept

I Have used this location before.

Good service drone the beginning to the end - great service

Awesome staff. Very compassionate.

Always great service and friendly people

would use this store again

Good crew

Very helpful and friendly staff and management.

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

Helpful employees!

Too many company trucks littering the aisles making it very difficult to access you storage spot.

Very clean facility.

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Staff was friendly, knowledgeable and very professional.

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Thank you.

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Outstanding customer service. No complaints.

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!

great service, spot on knowledge, just great.

Excellent customer service

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

great staff,clean,easy to find

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Rudy is truly amazing and goes up and beyond to help his customers

Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Great experience

Excellent!

The only downside was at times where the trucks where parked. Made it hard to get to the units..

Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.

The service and friendliness was amazing