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ROY DCustomer Reviews for U-Haul Moving & Storage of Cayce
Testimonials From Recent Customers
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My son drove the truck, but said it was a little "jumpy", like there may be an issue with the engine. He said he thought it may cut off several times. May need to have a mechanic look at it. Other than that, everything else was fine. The employees were very nice, polite & respectful.
JAMES CThe entire staff was very helpful and went out of their way to make sure my experience was pleasant. The manager Alh was very attentive to his staff as well as the customers during all of my visits. It seems to be a very fun place to work and and the same time they take care of business. Emmet and and Angel are awesome. thanks for the great experience.
AL SStaff were very friendly and helpful.
JOHN GWonderful.
KATHERINE JThe manager is the top of the charts in assisting and managing his customers but I also love angel as well shes gud at her job too
kelvin s | Déménagement en ligneThe guy who helped me check in / out with the trailer was awesome. I'm sorry i didn't catch his name. He was friendly, fast and efficient. I would highly recommend this location to anyone needing a rental.
KEVIN CAmazing
KATHERINE JWaited where the sign said for drop off. No one came out. When I went in staff was rude and said just leave the key here.
MICHAEL NAngel was excellent with helping us with our rental.
TAMMY GGot the truck and a dolly to move a couple things. The back of the truck was a disaster and then I go to drop off the truck and the location tries to charge my card without telling me for $77! Absolutely ridiculous. No call or anything? No communication whatsoever about this matter. Absolutely livid about this.
Tyler TNo comment
CHARLES FGreat Customer service!
CACHET RThe gentleman who attended to me and explained the cancellation of the order was not cordial and even in a tone of scolding or annoyance he behaved when I asked him to explain the reason why, a second younger gentleman finished serving us and gave me a new order to take the truck, he was kind, diligent, cordial and resolved us. I understand the protocols, I had a small mishap and I apologize for my delay. Thank you. (excuse my English, use a Google translator)
ALEXEY GAfter multiple attempts to get a truck that I reserved earlier that day, from the center not even having the truck available, then to the next center & the lock couldn't be removed for the key, onto the final center that is huge & pitch black. There's no lights on. So only lights are from inside the closed bldg & car headights. Considering the hassles i experienced with your company, seems like charging me for gas upon drop off was more than petty. I won't be using you again.
Lecon MI went in to rent a $19 truck rental and ended up paying over $108! There's so many extra fees ! That's a huge overpayment! False advertising when they say it's only $19 when you're charging that much extra. Money is tight right now. I wasn't expecting to have to pay so much. Not cool
MARY CThe floors in the storage bays and in the storage were dirty. They need to be stripped and waxed.
Sandra R | Premières impressionsNo improvement needed from my experience - staff was very helpful and friendly.
BRIAN KAl - And the staff are always super helpful and friendly. They stay super busy vat that location yet handle it very well under pressure. If I had to add anything I would love if the storage was 24hr access due to the fact I worked late hours during my official move and needed more time in the unit. I hope this request is in the works because, I am pretty sure I am not the only customer wishing for such a feature. Thank you all for everything !! *Tracey D*
TRACEY D | Premières impressionsWhile the storage facility is well lit in the inside; at night, the parking lot is not well lit (pitch black) on the side where you enter and exit the facility (by the garages in the front). I would recommend fixing this issue especially when you have clients wanting to access the facility at night.
Josie J | Expérience généraleThe location on Mann st columbia was not open. For my reservation. My reservation was at 8:30 am. I call the owner and he said they don't open until 9am. I waited there. I call at 9:05am. He said he will be there in 15 minutes. I left and he called me at 9:40am about my reservation. That is unacceptable. To be 1 hour and 10 minutes late.
BRIAN MThe set up and move was great and the technician was knowledgeable and helpful with all my questions.
Jacquelyn S | Premières impressionsThere was no communication uboxes arrived a day late. I had to cancel my movers and lose money. Also uboxes were dropped on a trailer on drop off and pick up and my driveway was scraped and so was the street on my brand new home. The U-Haul representative that picked the uboxes up told me to file a claim with U-Haul. Pictures were taken and I will be calling tomorrow. I am totally disappointed. I need my driveway repaired. I will never do business with your company ever again.
Monica HThey charged me $25 for not folding blankets back. I was never explaining this at all and when I asked about it, they told me I should've read the fine print and to check the inside of the U-Haul is plastered on there somewhere when it comes to money, that is something you should talk about with somebody especially When it comes to not folding the blankets that I paid for already. I feel taken advantage of and I truly feel it's a money grab and I'm not satisfied at all at this point I would not use you guys again.
BRANDON WIt was great
RUBIN T | Premières impressionsOnce I arrived to drop off the truck, I explained what the pickup owner said about the gas gage. I explained to them and showed them pictures of the gas gage with the mileage. The manager said he would take care of it and not to worry about it. Now I find out that I was charged an additional $11 for mileage. This is unacceptable! I don't understand why he said he would take care of this and then I get charged more.if this is how U-Haul does business, I will not be renting again, and I will let everyone I know how you do business. Please have someone call me, I need an answer! Shaun McGuirt 704-634-2749
Shaun MI picked up at night. The parking lot had no lighting so I couldn't see anything. The rental was supposed to include some accessories, but they didn't put them in the truck.
Timothy DBring a regular customer,I have been convinced that because of the manager and staff has created a diversified working environment which has resulted in a positive management and staff.I will always recommend my friends to patronize this establishment. Mr. Joseph S.
JOSEPH SRien
KARON JFront and back staff were polite, courteous. And helpful. Overall, a great experience.
Robert W | Premières impressionsThis was a total mess. I did my order/ reservation on line and was quoted $91,9/$103. When I got there they said it was over $230. They gentleman said I should have "spoken" with a person instead of reserving on-line. When I showed him my invoice he kept saying it was because I didn't select insurance, but it was right there in front of him. We ended up with a trailer. The truck was for 2 days but he scheduled the trailer for 3 days. Why? I think after trying to debate the difference in my on-line quote and his in-store quote for over half an hour, and all the options he offered me, that were actually not available, I ended up getting screwed. I know you are going to say I should have been paying closer attention, but after one hour of his negotiating I went totally brain dead. I hope you enjoy that third day cost for a day he knew I didn't need.
brenda gThe GM Al and his staff were professional
RONALD RI had just paid for the month, and then 2 days later I moved out of the storage. I believe you should prorate when you leave.
Sharon C | Expérience généraleI didn't get my change back I paid cash.
CLARISHA BThe guy was alone a worked his butt off. He was very nice. Got us out as quickly as he could.
KARIANN SCustomer service representative was very informative and helpful
Sheila STook over one hour to get service.
ERICK JBait and switch. Attempted to not honor contract and replace with a more expensive option. Truck had ~160k miles and sucked gas. Manager was rude.
CHARLES RThe guy at the front desk was not friendly AT ALL. He had a real nasty attitude.
Tyson JAL was so very kind and helpful.. Excellent customer service 👍🏼👍🏼
MICHAEL JI changed units. The lock was cut off my old unit prematurely and a "word lock" was put on it. The staff on duty did not have the combination to take off the lock. Someone off duty had it. That did not seem safe nor organized. However everyone that helped me, JJ and Al, did the best they could do to help.
MARY M | Premières impressionsExcellent service à la clientèle.
RANDY JI would give this location zero stars if I could. When I arrived to pick up my truck rental there were 2 employees at the counter - a man "J" and his manager, a woman "N.". J loudly and angrily said to N, "Man, these customers give me a headache!" N replied "All day long, every day" and laughed. As he was pulling up my reservation, J looked hostile - like he wanted to punch a wall. It was very uncomfortable. He then informed me that he needed an emergency contact. I've been a U-Haul customer for decades and have never been asked for that before. He was very rude and insisted that it was "customer policy" and "not every location follows policy." I was already very stressed because our home was destroyed in the recent tropical storm and I was trying to move our remaining salvageable items to storage before the demolition crew arrived. I gave J my husband's mobile number which was inconvenient because he was in training at work, but, hey, it's "company policy." .After J spoke to my husband he informed me that he needed a SECOND emergency contact. I got the same robotic "company policy" lecture. Not only was this man a jerk, but it felt like he was also on power trip. I gave him the second phone number for a family member out of state. It felt very intrusive and as a woman I was very uncomfortable, which I believe was the point. Finally, once I got on the road I noticed the gas tank was less than 1/8 full. Then the engine light came on. Nice! U-Haul, if you want to lose life long customers, you have succeeded. I get the message loud and clear. I will go out of my way to never use your services again and will be sure to tell everyone I know, far and wide, about the truly terrible and unprofessional service I experienced at 1500 Charleston Hwy, Cayce, SC 29033.
TAMARA C24/7 Pick up was very convenient. I arrived at 10:30pm and I was able to retrieve the truck with no problems.
Derrick GThe pickup process was smooth and the young lady was very nice, however, the return was awful. The manager at this location is very discourteous. I called the office to address an issue I had with checking in the cargo van that I rented after numerous attempts of calling, I finally got someone on the phone. The first time someone answered I was telling them of the issue and was hung up on. When I called back, I ended up speaking with someone who said they were the manager. I went on to explain the situation and was told that he would check the cameras and get back to me before the closing of business. He NEVER called back, I was overcharged. I have 3 charges on my credit card from the location. The check-in time is not correct, which I addressed with him, but it was still not corrected. He talked over me and was very rushy in trying to dismiss the problems I was having and tried to rush me off the phone as if what I called about wasn't that important to him. He was very rude and needs to learn some better customer service skills. I don't appreciate being overcharged and to add to that, I specifically made it clear that they were to charge my debit card at the end of the rental and NOT my credit card. I will never rent from this location again. And something needs to be done about this. It was not fair and not right at all!! upon filling out this review, I spoke with the location yesterday and as of today I have NOT received a call back as of yet. .
COURTNEY NPeople were rude and dismissive. Did not check my truck while I was there. Gave me no paperwork and charged me an additional 48 dollars with no explanation. Not happy with them at all.
Tina LStaff was very helpful and friendly
BRIAN KTop tier customer service! Jay-Jay is very knowledgeable,, efficient and professional!!
KASSANDRA LYou need more employees behind the front desk. They can't get anything done because of having to answer the phone.
DERRAL MROACHES ROACHES ROACHES !!! I would NOT recommend this location for U-Haul services EVER! U-Haul is a good company, just needs to up the standards in their hiring requirements.
Patricia C | Expérience généraleThe staff at this location were extremely friendly informative and seemingly glad to help as much as possible it was a very pleasant experience.
JOHN Q | Premières impressionsPeople could be friendlier toward customers they need training on how to make it a smoother process. It's not all of us that can understand what is like to rent storage and trucks.
Sandra R | Déménagement en ligneUhaul is the most reliable, friendly and quickest logistics company I've ever dealt with. Penske is no match. My rental buddy for my logical needs.
BETTY NNot a thing.
ANGELA LGreat facility !
Jack T | Premières impressionsThis location was much better prepared and my after hours drop off went without a problem!
CALVERT SI liked the commode best. It sounds like a helicopter taking off when flushed. When I returned the trailer I had my wife come in and use the commode so she could hear it. All customers should be directed to it.
JOSEPH BThe equipment I rented and confirmed via the online platform was changed by the time I reached the location for pick up, or so I was told. I rented and confirmed an appliance dolly, but the location was going to give me a utility dolly, stating that was what was on the reservation. I had to stress that I wanted the appliance dolly and not the utility dolly before the representative went and retrieved the correct equipment. Also, had I not checked my online reservation at the time of check out, I wouldn't have seen that I was being charged for 12 furniture pads, an item I never requested. I never received an apology for the gross errors to my reservation. Finally, my emergency contact was also missing from my reservation. I'm not going to speculate how these errors with my reservation occurred or why. I will let the readers of this review make their own decisions on whether to use this location. For me, I was very disappointed and very suspect of the motives of those completing my reservation.
Sally ZRepresentatives don't have respect for customer when I was dropping off vehicle
HITESHKUMAR CMold in unit ruined mattresses and kids car seats
SALINA G | Expérience généraleThe utility dolly lock bracket screw wouldn't stay tighten so the dolly was sliding all over the place while driving truck.
EBONY MFast service and agents were very nice to us. Merci
MAXIMILIANO MGreat selection and was quick and process was easy
JAMES SWhere is my receipt?????
MARJORIE KThe management and staff conducted themselves in a very professional manner.Being an individual of my caliber,I would highly recommend this location to my neighbors and friends. Respectfully, Mr J.Sulton
JOSEPH SEveryone was so helpful, kind and was pleasant.
RANDALL WYou need more Flat carts at times with only 2 push carts i didnt have one to use.
MARK I | Expérience généraleJeremiah was awesome. He was courteous, professional, and very efficient. I would definitely use this location again.
JAMES CLacks professionalism off top; staff is too relaxed and speaks negatively about other costumers that have left around existing customers. I observed this with the manager and his staff. Outside door on left side of bldg gets stuck consistently preventing you from entering even after you enter code. Myself and several others have experienced this upon our arrival to our storage units; we eventually will let one another in because we understand that management isn't going to fix. Most of staff is ghetto, lacks business etiquette and proved complacent many times. Went to close out my unit and of 4-5 people behind desk nobody did or said anything. Only one person was with a customer but the other 4 or 5 were busy doing something else and still never acknowledged me. I ended up leaving and coming back later. Respect and good ratings have to be earned and so the staff, their interactions with customers, how they conduct themselves, and leadership from the top has to become the culture. I'm sure I'll need storage again at some point but I will definitely stay away from this place.
JAMEY H | Expérience généraleThe management and team members were extremely helpful and professional. I am very happy with the services provided and would not hesitate to use this location again.
LUCIEN L | Premières impressionsThis guy keeps using my email address. Please remove me from any list. This guy is a convicted child molester. I don't care where he moves to he has nowhere to go. Thank you. Mike Elders Lakeside AZ
Michael E | Premières impressionsNot the facility at Cayce fault. They didn't have my reservation, although I had it in me app. The were able to find me two smaller units near each other but not convenient. I had called Savannah in Monday to make sure they had me dropping the truck off at Uhaul of Cayce, since we were using the storage there. It was not, the person on the phone says she adjusted it. It was them showing Cayce as the drop off. But when o got to the storage place they did not have it listed. Do I had to drive way on the other side of town. Causing me to me over mileage and was charged for it. The App apparently does not work well their computer system. All this causing a lot of stress
WALTER H | Premières impressionsThe staff was so polite and helpful. They made a stressful situation easy.
misti t | Premières impressionsAll staff were extremely friendly, helpful and “spot-on”with the most efficient insight and recommendations that fit perfect with my needs with move.. A+!!!! Thankyou Uhaul
Christopher L | Expérience généraleThe only thing That was concerning. Was that there were bugs in the unit on my things? After I moved out, that was my biggest complaint
Catrina B | Expérience généraleAbsolute worst customer service experience I have ever had. Everything that could possibly go wrong, did. I had made a reservation online for both a truck and a storage facility. Upon going to two different U-Haul locations, neither of my reserved things were available. I flew to Columbia, South Carolina from Maryland that morning and had six hours to move my daughter out of her apartment. I wasted more than two hours, re-answering inane questions I had already answered online, only to have re-registration time out two different times because they took too long. I don't understand why U-Haul has a website or a reservation system at all, if the things you reserve ahead of time are not available when you show up. The manager clearly didn't care, and this was the worst customer service I've ever had in my entire life. I will be writing negative reviews on any website I can to explain this horrible experience. The only bright spot, was one employee named Natasha, who finally was able to get us a rental unit. Otherwise, I would have made a flight only to have to fly back with my stuff still in your truck and no solutions on what to do next.
Steven R | Premières impressionsThe general manager here has no clue what he's doing and he's rude about it. He tried to charge us another month of rent because he didn't pay attention or do his part of the move out process until he called me saying I was past due and I had to tell him what he was supposed to do. I've seen him be rude to customers and he has been rude to me when I rented a truck here. It was a "guaranteed rental" and we did not get the equipment we needed with that truck rental like we were supposed to. Again, he didn't tell me that we wouldn't be getting the appliance dolley, I had to go ask and he did not apologize for the issue. He just said "well I don't have one of those to give you" and we barely got the last regular dolley. He had to run around and find one for us. Very disorganized location with horrible communication.
Jessica M | Expérience généraleThe employees there are not accurate. Miss angel is the only one that was willing to help and get things back together. They canceled my storage. Not once but twice, which held up me having a U-haul truck for 3 days, instead of just 1 day, I was unable to get into my storage unit 3 times after doing a purchase agreement. There's a lady there with a very bad attitude that has long dirty blonde hair.But frizzy and I've been called today about the truck when I told angel that I would need it for an extra day because of the fact that girl got rid of my storage unit.And I was packed up to download one load.And then now they keep on calling for the truck. I feel like i'm being Harassed , when they do that , but is the inaccuracy And the lack of communication Beyond employees and the general manager
Allison B | Premières impressionsThanks for everything! All of you were very professional!
Camillia M | Expérience généraleAlh was very helpful and courteous, but the process to get the truck and storage unit was extremely slow. I was at the counter for easily 50 minutes before everything was complete. And that was after making online reservations days before.
STEPHEN J | Premières impressionsGood Morning Al, I was very satisfied with the individual that helped me yesterday upon arrival, Lacey. She was very attentive and helpful to us getting settled in to our unit. Unfortunately, I cannot say the same about the experience leading up to my arrival. I called 3 times and my wife called once. Collectively we waited on the phone in excess of 20 minutes for one simple question that never was answered because you stated you were the only one in the office. The third time I called you I told you I had a quick question and you said you're going to have to continue holding as you were the only one in the office. I told you I had already waited and called several times and you placed me back on hold. Upon my arrival you were there and you told the individual working to only work out of one till bag "3" because you didn't want to have to count all of the bags every night and it makes it harder on you, your child was there and you were yelling at the child in the break room on several occasions of being there. As you were leaving you told Lacey if she had any questions to call another co worker not to call you. Lastly you walked out and I watched and even took a photograph of you putting your child into your vehicle that was parked in the handicap parking spot. The lack of professionalism from the first interaction until the last is very disappointing. I have forwarded this email to U-Haul corporate in hopes they are able to rectify the situation and provide a better environment for customers and employees a like. V/R Shane Smith
VIRGIL S | Premières impressionsMy code nor my card would work. They wouldn't fix it until I told them to. The just kept saying the system must be down. I haven't checked it since they finally fixed it so we will see soon.
JANICE D | Premières impressionsTried to answer yes and excellent to the survey questions but it wouldn't let me.
Gary Y | Premières impressionsStorage unit 502. (Outside) has a sloped floor which is not ideal for stacking boxes.
Charles J | Premières impressionsI loved it amazing staff amazing units and place
BRITTANY H | Premières impressionsEverything was good, just didn’t like I had to pay more because I didn’t wanna use my credit card!!!
YITAVIA V | Premières impressionsSome staff were great. But there were staff that I spoke to that were more concerned about the conversation they were having. My card to swipe did not work after 2 days. When I tried to get help the young man was too busy arguing with his baby mother. I will find another uhaul place to do business with. To top it off he made me feel it was my fault he charged my card after being charged for an empty unit. If he would have been doing what he is supposed to do he would know that I was gone for 2weeks. But again he was too busy with personal conversations.
ALACIA H | Expérience généraleLocation was very convenient and priced reasonably.
DANIEL T | Expérience généraleStaff were friendly place was clean and fairly easy to access indoor unloading was nice. There was a broken window in one of the roll up doors making it a little dangerous could have happened the night before without someone noticing but other then that it was an easy move in experience.
Colton D | Premières impressionsEverything about it was smooth
Kimi S | Premières impressions^^^^
Scott J | Expérience généraleI wish it were more accessible with my disabilities and it would be helpful if there was 24 hour access when moving into storage to allow for more time for someone who has disabilities and mobility issues resulting in being unable to move very quickly and having very little help. It also doesn't help when it is on such short notice due to leaving a domestic violence situation, along with difficulties getting information needed and actually being able to get the reservation made in a timely manner when I needed it. I have already discussed this with several people along the way, although I realize that very rarely do people truly hear and understand the struggles and limitations of those with disabilities or going through a domestic violence situation, most less both.
ANSLEY S | Premières impressionsAwesome staff and very knowledgeable staff!
Romeo F | Premières impressionsUhaul had me Covered like Covergir! lol thank you for your excellent business!
Darcel G | Expérience généraleI had completed the UHaul signin process online, but the UHaul software made a couple of mistakes . Fortunately, when I went to the site to Checkin, the local site manager Michael Brown and an assistant Nafiz were wonderful and corrected the problems created by the software.
Cynthia W | Déménagement en ligneI do want to Add that the Manager: Kevin is one of one of managers to be able to lead management team services. The best !!
MARY V | Premières impressionsLoading doors wouldn’t work was a little frustrating after a long day of travel however staff was helpful with door
RAISEAN P | Premières impressionsI've always used this company for my moving needs. Totally worth it and very friendly .
CORSA B | Premières impressionsExcellent and helpful service. The manager/GM went above and beyond to help me on two separate occasions (1-helped me replace a key card and 2-gave me a friendly call to inform me that my unit lock wasn't fully engaged) Would recommend this Uhaul storage facility to others in the area!
CHRISTOPHER L | Expérience généraleMove in was fast and convenient. Well lighted and clean. Love the first month free with our truck rental.
MIKE N | Premières impressionsMade my reservation with them so it could be a smooth experience but however when I got there it was not. I arrived at the time I was supposed to and had to wait because it was only one person working and I was on a Time schedule.
tamara g | Déménagement en ligneRented a 10 x10 unit online. But when I arrived I found the space was two 5 x 10s with two small roll up doors. Could not use the unit as the doors were each too small. Had to make other plans. A refund was issued to my credit card. Staff was great to return my call with offer to provide a 10 x 10, but I had already located a space elsewhere.
Ted Y | Expérience généraleThe people who work there when asked questions were not very professional at all, and the facilities are definitely not cleaned at all.
Tiffanie B | Expérience généraleThe young man that helped was very helpful and friendly.
ahmari M | Premières impressions