Customer Reviews for U-Haul Moving & Storage of Cayce

170 évaluations

1500 Charleston Hwy   West Columbia, SC 29169

(803) 926-5252

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(803) 926-5252

1500 Charleston Hwy
West Columbia, SC 29169

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araldo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austyn R. 
Évaluation :
3

Took too long to check out.

Michael N. 
Évaluation :
5

Richard did a amazing job. I am so disappointed when it comes to the Uhaul site I have been charged multiple times for different bookings due to unavailability.

Rashaun H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy R. 
Évaluation :
5

My moving experience from top to bottom was excellent and I was able to get my 2 bedroom apartment in Lagrange GA back home to West Columbia with not a single problem.

Joshua D.  |  Premières impressions 
Évaluation :
5

Never had an issue with this location but my trailer came of while I was driving after hitting a pothole

Latoya L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C. 
Évaluation :
3

Stop charging for after-hours return of equipment. Especially if the rented equipment is return before the scheduled return time. That is REALLY UNNECESSARY AND UNFAIR AND PRICE GOUGING. Rental car companies don't even charge after hours drop return fees. Also, I was charged for gas because the gas hand was 1/2 inch away from being directly on the red line. But y'all don't want to reimburse if a customer puts gas in and it's more than what was in the truck at the time of rental. That's unfair and a rip off. Also, the smell in the truck was horrible. The smell of smoke and motor oil was horrible. I sprayed and wiped down the interior several times, but that smell would not go away. It was horrible. I rented a truck priced at $39,95 but paid $180!!!!!! THAT REALLY UPSET ME!!!!!! At the time of rental there card machine was down, so, I proceeded to pay with cash,but was told the cash drawer was broken!!!!!!! I used my cash app card and was told they had to take a $100 deposit in order to use THAT CARD, which I was told I'd get back, but they ended up TAKING $180!!!!! CHARGING ME FOR GAS, MILIEAGE, EARLY RETURN,......i tried to return on the app SEVERAL TIMES, BUT IT WOULD NOT LET ME GO ANY FURTHER!!!! i THINK THAT WAS A SET UP FOR THEM TO GET $20 SERVICE FEE. WHICH IS RIDICULOUS!!! I DO NOT RECCOMMEND THIS LOCATION TO ANYONE!!!!!! AND IF UHAUL HAS ALL OF THOSE UNNECESSARY CHARGES, IWON'T AND ADVISE NOT TO RENT FROM THEM!!!!

Roshonda S. 
Évaluation :
5

I am still waiting for my receipt returned my unit at 10:00. Should have been emailed to me.I have not received it. thanks Miriam Sharpley

Miriam S. 
Évaluation :
5

the self check in app location function did not work. Had to go to the counter. The counter staff was great.

Waylon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Rien

William H. 
Évaluation :
5

Everyone was very professional and kind.

dERRICK J. 
Évaluation :
3

I had to call twice with errors that affected my drop off. But, she was quick yo fix her mistakes. Overall, I was thankful she advise me that I could pick it up an afternoon early, so I was able to load it at night and I didn't have to get in a hurry.

Milo C L. 
Évaluation :
5

Alh Sims when checking in was more than great he made me laugh I really enjoyed our conversation he is such an reat costumer service rep and let's not for Richard I think his name is he was also very nice I'll be referring ppl to u guys thanks so much

Catina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMER V. 
Évaluation :
3

One of the two computers wasn't working, making for a longer check out time. It appeared that they had just barely moved in to that location and hadn't had a chance to organize the space well. It was messy.

Deirdre D. 
Évaluation :
5

Easy process and friendly staff.

Stephanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach R. 
Évaluation :
2

Never received a receipt to review the charges to see if what I was billed was even correct. The truck felt like it could possibly break down at any time. Would not feel comfortable taking it on a long trip.

nathan Y. 
Évaluation :
1

Disorganized and unclear what to do and where to go. Had a trailer reserved and it took an hour and a half to do what should have taken 10 minutes. Very bad customer service.

John W. 
Évaluation :
5

The usb charger and the cigarette outlet provided no power to my phone. My phone died while i didn't know how to get back to the interstate. That was very aggravating.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
2

I reserved a truck for 7am. Turns out that the location does not offer pick ups. So i had to wait until 9am to open. While i was waiting till 9am i called customer service and was on hold for 1hr and 6min until someone helped me but by then i was already inside the store. Just a horrible, stressful and waste of a time experience

Robert D. 
Évaluation :
5

Signs were misleading in directing you to a drop off spot, but otherwise was good.

Nevin H. 
Évaluation :
5

Make the access for customers to walk around in the store to get to BOTH registers. Customer service was great

Betty R. 
Évaluation :
3

Looks like they were moving in and everything was in disarray. One representative was helpful but seemed confused that we were dropping off a trailer. The other young lady seemed to not care or want to be there

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel B. 
Évaluation :
1

My experience was terrible. I get the location I selected for pickup, the one that they sent me to no longer does uhaul so they had to find me another. My reservation was for 8:30am I didn't get my truck till 10:00, not to mention it had less than a quarter tank of gas in it. Then once I got all my furniture on the truck it wouldn't start, waited 2,5 hours in the heat for roadside to show up. Needless to say I am not happy with my experience.

Thomas W. 
Évaluation :
1

The truck was not clean, the staff members went to the door of the office and pointed to the truck and said “it's that one and went back. He didn't help me adjust the mirrors or tell me to check it out to see if everything was ok or ask me if I had any questions or concerns. The truck was 26ft., with no parking breaks because they were broken and it had less than a 1/4 tank of gas! I brought it back the night before with exactly 1/4 tank in it and put the key in drop box at 9:45 pm 5/24/22

LindaF A. 
Évaluation :
5

Using Moving help was difficult. First mover did not respond. I had to cancel and rebook. As this is a separate division under Uhaul to was not the responsibility of the truck/trailer division. As it is still under the same umbrella the two need to work together more closely for the customers

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAN R. 
Évaluation :
2

Even though the staff was very friendly and super apologetic about my storage facility and confusion on the computer it took me an hour and a half standing in the office just to get my storage complete where I can start unloading the truck. The manager actually had to come back to the register three different times to help fix problems. My suggestion would be more training for the employees.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

i was able to speak to the manger and think that if all employees delt with the customers the way he did yall will keep returning satisfied customers

Ronald R. 
Évaluation :
5

This location is great! The people I had the pleasure of speaking with were all wonderful! I am very pleased with my experience. Keep up the great work!

Ricky G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey B. 
Évaluation :
5

Everything was good

Derrick W. 
Évaluation :
5

I had no interaction with the team at this facility. It was neat and clean from what I could see on the outside.

Thomas H. 
Évaluation :
4

I am annoyed that I can't find a receipt in the online app or by email. I don't know what the final charge was! The attendant was nice and said she'd check me in so I didn't do it on app and now I have no documentation!

Samuel N. 
Évaluation :
4

great customer service. the facility is being built, so the signage wasn't great.

PATRICIAHAYES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShelle N. 
Évaluation :
2

I dropped off unit (10am), no one would come out and view, and was told that they will check it out when they have time, and email me my receipt. I spent the next day calling that office (forever hold), finally called cooperate/ customer service, to see why I did not get my receipt. Customer service team was able to get through to the office and get me checked-in and receipt.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Good customer service

KRISHNAMOHAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gawain B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kay J. 
Évaluation :
3

Rented the van but have confirmation the day before needed . When went to pick up did not have iot but gave me a 10x10 larger truck â€"- made mistake and gave me a key  to big truck and I kept trying to get in a van … waited & waited for someone to help me …. Finally figured it out as they came outside to assist . Obviously, the process failed or was aborted , however…. Very friendly staff

Becky H. 
Évaluation :
5

You need to fix your system to remember clients it gets old giving the same information for every transaction as if was the first your there

Randy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre P. 
Évaluation :
5

All of the staff involved in the rental (Al, Richard, & Marian) did an excellent job! They went above & beyond to make the rental process easy and timely. I will return to this location for any future rental needs. THANKS!!!!

ernest R. 
Évaluation :
3

My original CONFRIMED reservation was made at 400 Orchard road location for a pickup truck rental. When I arrived at 10:00 am I was told that there were no pickup trucks available. I had to drive to another location to get a cargo van (not what I needed or reserved, but I had to make due with due to time constraints).

Melcher P. 
Évaluation :
5

Everything went well thank you very much

Chris A. 
Évaluation :
3

Train your staff to be more professional and ready for customers when they walk in. Also I think running to the back and asking questions instead of calling them upfront. They seem like they're laughing and talking about you. They're very slow. They stare at the screen and look as something is wrong. I asked is something wrong and they say oh no nothing's wrong. Then what's taking so long.

DeAntonio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary M. 
Évaluation :
3

Unorganized. From the parking lot, check-in, key drop, to vehicle return (they even called the next day thinking I didn't return it) -- it's just messy. Other customers were complaining in the parking lot at check in and check out (comments like "good luck in there").

Donna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA R. 
Évaluation :
5

Everything was very nice and the management was very good to deal with and they did a great job on taking care of me at a very tough time !

DRURY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamekka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovouris S. 
Évaluation :
5

Everything good

Valerie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Make it clear that this location is open access. I was dropping the U-Haul off late at night and called customer service to confirm it would be open. I spent 30 minutes on hold (and tried using the web chat for "immediate assistance") and finally talked to a very nice rep, who confirmed it was open...but that should be highlighted for customers at the time the drop location is assigned. Save us time!

Rachel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA V. 
Évaluation :
4

Easy to get and return; truck was fine

Hubert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda J. 
Évaluation :
5

Quick pickup and friendly.

LINDSEY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
5

Great service. Friendly staff. Would highly recommend.

Arron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam A. 
Évaluation :
5

Please recognize the staff member that handled our rental as being helpful and accommodating.

Myles G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danny C. 
Évaluation :
5

S.O.

Sylvester Y. 
Non les évaluations ont été soumises pour cet établissement.

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