i was able to speak to the manger and think that if all employees delt with the customers the way he did yall will keep returning satisfied customers
Ronald R.Customer Reviews for U-Haul Moving & Storage of Cayce
Testimonials From Recent Customers
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This location is great! The people I had the pleasure of speaking with were all wonderful! I am very pleased with my experience. Keep up the great work!
Ricky G.Everything was good
Derrick W.I had no interaction with the team at this facility. It was neat and clean from what I could see on the outside.
Thomas H.I am annoyed that I can't find a receipt in the online app or by email. I don't know what the final charge was! The attendant was nice and said she'd check me in so I didn't do it on app and now I have no documentation!
Samuel N.great customer service. the facility is being built, so the signage wasn't great.
PATRICIAHAYES G.I dropped off unit (10am), no one would come out and view, and was told that they will check it out when they have time, and email me my receipt. I spent the next day calling that office (forever hold), finally called cooperate/ customer service, to see why I did not get my receipt. Customer service team was able to get through to the office and get me checked-in and receipt.
John N.Good customer service
KRISHNAMOHAN S.Rented the van but have confirmation the day before needed . When went to pick up did not have iot but gave me a 10x10 larger truck â€"- made mistake and gave me a key to big truck and I kept trying to get in a van … waited & waited for someone to help me …. Finally figured it out as they came outside to assist . Obviously, the process failed or was aborted , however…. Very friendly staff
Becky H.You need to fix your system to remember clients it gets old giving the same information for every transaction as if was the first your there
Randy C.All of the staff involved in the rental (Al, Richard, & Marian) did an excellent job! They went above & beyond to make the rental process easy and timely. I will return to this location for any future rental needs. THANKS!!!!
ernest R.My original CONFRIMED reservation was made at 400 Orchard road location for a pickup truck rental. When I arrived at 10:00 am I was told that there were no pickup trucks available. I had to drive to another location to get a cargo van (not what I needed or reserved, but I had to make due with due to time constraints).
Melcher P.Everything went well thank you very much
Chris A.Train your staff to be more professional and ready for customers when they walk in. Also I think running to the back and asking questions instead of calling them upfront. They seem like they're laughing and talking about you. They're very slow. They stare at the screen and look as something is wrong. I asked is something wrong and they say oh no nothing's wrong. Then what's taking so long.
DeAntonio D.Unorganized. From the parking lot, check-in, key drop, to vehicle return (they even called the next day thinking I didn't return it) -- it's just messy. Other customers were complaining in the parking lot at check in and check out (comments like "good luck in there").
Donna M.Everything was very nice and the management was very good to deal with and they did a great job on taking care of me at a very tough time !
DRURY H.Everything good
Valerie C.Make it clear that this location is open access. I was dropping the U-Haul off late at night and called customer service to confirm it would be open. I spent 30 minutes on hold (and tried using the web chat for "immediate assistance") and finally talked to a very nice rep, who confirmed it was open...but that should be highlighted for customers at the time the drop location is assigned. Save us time!
Rachel M.Easy to get and return; truck was fine
Hubert S.Quick pickup and friendly.
LINDSEY T.Great service. Friendly staff. Would highly recommend.
Arron P.Please recognize the staff member that handled our rental as being helpful and accommodating.
Myles G.S.O.
Sylvester Y.Your just very expensive
JAMES R.Everyone was polite and helpful. It was exactly what I needed.
Jody M.The address for was provided for the original drop off was a closed down location. After trying to do the right thing ans find a close uhaul location to drop the trailer I was called to be notified I was going to be charged a wrong location fee. After 4 hours going back ans forth with uhaul it was finally resolved with that location accepting the trailer. I can say this was by far the worst experience I have had with uhaul ans will most likely look at other options before using uhaul again. The gentleman at the above listed location did try ans help and for that I am grateful, but I should have never had this issue.
Michael M.The truck smelled like cat urine and it was filthy.
Sandra R.I went when no one was around. The app did not work properly so I ended up just having to leave the trailer without checkout.
Marc B.employees were disengaged or didn't want to help. They didn't communicate with each other when I picked up the transporter. When I went to drop off the car transporter the yard attendant was busy and I couldn't get checked out by the counter girl unless I disconnected the transporter myself. I had to make 3 trips inside for this. Disappointing.
Devin D.When I dropped off rental staff wasn't pleasant. They didn't even acknowledge me standing there. I had to ask what I needed to do to return a rental. Smh
KIMBERLY B.I was contacted to return a truck that had been in the parking lot for more than 14 hours... though that was odd, I did not interact with this location to give a more informed review
Tammy R.Excellent service à la clientèle
SEKEYA W.Great service and greeting. He did full inspection on return
Fred C.Have the reservations people call location for the storage unit rental to confirm availability b4 sending them to rent a unit that does not exist
Teresa F.Excellent service à la clientèle
BRETT STEVEN E.I was over charged for equipment that was sent back on time.
Jessie F.Spencer was a polite professional
OLIN B.Dropped off trailer yesterday mid day in same spot. Door was locked and nobody came out, so left papework outside door and left.
MICHAEL R.Richard was very pleasant and helpful. Corrected a problem with the ball on my hitch
OLIN B.Awesome customer service!!!
ALEX K.The gentleman that helped me was on top of things and super efficient. I would recommend this location to anyone.
Mark T.Location was understaffed for a busy Saturday. It took 40 minutes to get the trailer and be gone. That's too long but the individual working was doing a good job.
SPENCER W.The employee working the desk was fantastic. However the location needs more equipment for rent. I was not able to add an appliance dolly or any furniture dollies at the store.
GEORGE F.Everyone was polite and friendly. We appreciate your being there for our move.
JOHN M.