Customer Reviews for U-Haul Moving & Storage of Cayce

227 évaluations

1500 Charleston Hwy   West Columbia, SC 29169

(803) 926-5252

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(803) 926-5252

1500 Charleston Hwy
West Columbia, SC 29169

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRYL C. 
Évaluation :
3

Our customer service person was great!

Brooke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanasia D. 
Évaluation :
2

The only thing the woman at the front desk was kinda rude and made me wait while she finished checking her phone

Christian M. 
Évaluation :
5

Great service, expert staff and reliable equipment

murlene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison O. 
Évaluation :
5

Receiving crew very friendly, and efficient.

Sergio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P. 
Évaluation :
5

Seems to be understaffed but He did the best he could given all the people!

David P. 
Évaluation :
5

Streamline the paperwork! This is not a local problem, it's a corporate problem, computer system needs organization so it's sequenced with the needed information. Your operator should be able to click 4 or 5 times, paperwork done, like buying on Amazon!!

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
1

Employee Richard White was loudly listening to some racist audio my husband and I googled to find it was some Podcaster named Tim Poole I think that it highly inappropriate. The truck itself was dirty and missing a gas cap (trash inside etc) I took photos inside and out of the truck. I'm really dissatisfied. Not only did we have to stand inside waiting while listening to some racist audio playing from a back room in front of my child then I had to drive a dirty truck with the check engine light on and a missing gas cap. GHETTO to say the least. 0/10

Brandi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
4

The store was very busy as customers were waiting for their turn. One left, saying she had already been there 1 hour. I used the app to check-in but I do think a HUGE notice/reminder should go to all customers using the app to allow for 15 minutes to go through the check-in process. Also, since you are checking mileage, gas, and the outside of the truck, the app should direct you to inspect the inside of the storage area. Someone left a vape pen and tissue in the back of the truck. Very minor but I did not have anything to sweep or pick it up with and was not going to litter either. Lastly, employees in the store should know processes for when a customer picks up a vehicle outside of business hours. I have another rental next week that I inquired about and store staff told me incorrect information, but U-haul customer service gave me the correct information. Overall, a great experience. Customer service was awesome when I called because we saw we were going to be late with the return due to traffic and rain.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara W. 
Évaluation :
5

The manager Richard White was very helpful and accommodating to our needs. The staff was extremely friendly and professional.

JOHN K. 
Évaluation :
5

I couldn't say more about Uhual not only the local establishments but also the many other locations I have used in more than 20 states. That Uhual is the only moving, storage and hauling company my family would ever consider. Top notch company and a great variety of products and services.

Joshua D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey R. 
Évaluation :
5

The dropoff location was convenient to my destination location.

Edward C. 
Évaluation :
5

Ants in cab of truck.

Ashleigh C. 
Évaluation :
4

I dropped off after hours, after calling in and going thru their online check out i still received a bill for gas. i returned the vehicle with the same 3/8 of a tank

Steven S. 
Évaluation :
5

They were amazing!

Cynthia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela D. 
Évaluation :
5

Agent was very nice and professional

Richard N. 
Évaluation :
1

Install security systems. Notify customers before unilaterally closing contracts. If a unit currently occupied by a customer is found empty you should consider that possibility of theft, not assume they moved out.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINHANG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winton T. 
Évaluation :
5

Everything was great and easy for my relocation.

CHARLIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian D. 
Évaluation :
5

Great job! Very friendly, knowledgeable, and hardworking staff!

Scott B. 
Évaluation :
4

Great experience, I wish the rates was pro rated. I only need the storage for the first part of the month.

Ty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Mr. Alh and Richard Withe made my experience with uhaul unforgettable. I couldn't have asked for better customer!! Those guys definitely made me feel welcome and right at home! I even offered to give them a $50 tip each and they refused!!! If possible, I would buy them dinner! Truly hard working straight honest guys. Uhaul should value these guys!!! Brendon Cromer partners of Cromer's Trucking &Contracting 864-412-9228

BRENDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
4

Truck was clean, but had two minor maintenance problems: 1) end of gearshift missing and 2) ignition switch very hard to operate and outer cover of switch missing.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evette B. 
Évaluation :
4

Nothing - nice staff with location undergoing major changes (self-storage conversion).

Fred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja R. 
Évaluation :
1

The General Manager at this location became very threatening toward me when I needed to extend my time for the vehicle (which is allowed by U-Haul). He even went as far as to wrongfully charge my card a $50 "late fee," after I had returned the van early and with over half a tank more gas then it had when I picked it up. Stat away from this location. I am surprised that U-Haul allows this type of conduct at their stores.

Gordon M. 
Évaluation :
2

Disorganized and very slow. I understood some wait as it was a holiday weekend but staff seemed confused and like they did not know how to check out equipment. My contract was messed up which caused me to be overcharged at drop off and having to call a uhaul representative for a refund.

Laura C. 
Évaluation :
1

When i first got to the facility, i went in to confirm my storage and once everything was confirmed, it was like the cashier didn't know what he was doing at first and then they didn't have my storage cleaned in time, it had ants in it and they laid down pest control in the area but it wasn't the type of ant killer that would kill the ants right away so i wouldn't still had ants in my stuff if i didn't decide to go else where. Not customer friendly at all. However the manager did offer me another storage unit at another place.

Ieshia C.  |  Premières impressions 
Évaluation :
5

Nothing, everything was great

ANDREA P. 
Évaluation :
1

Rental was not ready on time. Rental was not clean on the inside. Upon return I was not allowed to be there for the rental to be checked in. I was told I had to drop off the keys and I would get an email confirming the return. I never got the email but when I check my credit card I was charged 139,8 plus taxes for gas. However I returned the rental with the same amount of gas.

Porthemos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traquan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold C. 
Évaluation :
3

Truck worked well and was clean. Staff was friendly but it took a long time to to check in and pick up the truck.

McKenzie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araldo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austyn R. 
Évaluation :
3

Took too long to check out.

Michael N. 
Évaluation :
5

Richard did a amazing job. I am so disappointed when it comes to the Uhaul site I have been charged multiple times for different bookings due to unavailability.

Rashaun H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy R. 
Évaluation :
5

My moving experience from top to bottom was excellent and I was able to get my 2 bedroom apartment in Lagrange GA back home to West Columbia with not a single problem.

Joshua D.  |  Premières impressions 
Évaluation :
5

Never had an issue with this location but my trailer came of while I was driving after hitting a pothole

Latoya L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C. 
Évaluation :
3

Stop charging for after-hours return of equipment. Especially if the rented equipment is return before the scheduled return time. That is REALLY UNNECESSARY AND UNFAIR AND PRICE GOUGING. Rental car companies don't even charge after hours drop return fees. Also, I was charged for gas because the gas hand was 1/2 inch away from being directly on the red line. But y'all don't want to reimburse if a customer puts gas in and it's more than what was in the truck at the time of rental. That's unfair and a rip off. Also, the smell in the truck was horrible. The smell of smoke and motor oil was horrible. I sprayed and wiped down the interior several times, but that smell would not go away. It was horrible. I rented a truck priced at $39,95 but paid $180!!!!!! THAT REALLY UPSET ME!!!!!! At the time of rental there card machine was down, so, I proceeded to pay with cash,but was told the cash drawer was broken!!!!!!! I used my cash app card and was told they had to take a $100 deposit in order to use THAT CARD, which I was told I'd get back, but they ended up TAKING $180!!!!! CHARGING ME FOR GAS, MILIEAGE, EARLY RETURN,......i tried to return on the app SEVERAL TIMES, BUT IT WOULD NOT LET ME GO ANY FURTHER!!!! i THINK THAT WAS A SET UP FOR THEM TO GET $20 SERVICE FEE. WHICH IS RIDICULOUS!!! I DO NOT RECCOMMEND THIS LOCATION TO ANYONE!!!!!! AND IF UHAUL HAS ALL OF THOSE UNNECESSARY CHARGES, IWON'T AND ADVISE NOT TO RENT FROM THEM!!!!

Roshonda S. 
Évaluation :
5

I am still waiting for my receipt returned my unit at 10:00. Should have been emailed to me.I have not received it. thanks Miriam Sharpley

Miriam S. 
Évaluation :
5

the self check in app location function did not work. Had to go to the counter. The counter staff was great.

Waylon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Rien

William H. 
Évaluation :
5

Everyone was very professional and kind.

dERRICK J. 
Évaluation :
3

I had to call twice with errors that affected my drop off. But, she was quick yo fix her mistakes. Overall, I was thankful she advise me that I could pick it up an afternoon early, so I was able to load it at night and I didn't have to get in a hurry.

Milo C L. 
Évaluation :
5

Alh Sims when checking in was more than great he made me laugh I really enjoyed our conversation he is such an reat costumer service rep and let's not for Richard I think his name is he was also very nice I'll be referring ppl to u guys thanks so much

Catina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMER V. 
Évaluation :
3

One of the two computers wasn't working, making for a longer check out time. It appeared that they had just barely moved in to that location and hadn't had a chance to organize the space well. It was messy.

Deirdre D. 
Évaluation :
5

Easy process and friendly staff.

Stephanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach R. 
Évaluation :
2

Never received a receipt to review the charges to see if what I was billed was even correct. The truck felt like it could possibly break down at any time. Would not feel comfortable taking it on a long trip.

nathan Y. 
Évaluation :
1

Disorganized and unclear what to do and where to go. Had a trailer reserved and it took an hour and a half to do what should have taken 10 minutes. Very bad customer service.

John W. 
Évaluation :
5

The usb charger and the cigarette outlet provided no power to my phone. My phone died while i didn't know how to get back to the interstate. That was very aggravating.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
2

I reserved a truck for 7am. Turns out that the location does not offer pick ups. So i had to wait until 9am to open. While i was waiting till 9am i called customer service and was on hold for 1hr and 6min until someone helped me but by then i was already inside the store. Just a horrible, stressful and waste of a time experience

Robert D. 
Évaluation :
5

Signs were misleading in directing you to a drop off spot, but otherwise was good.

Nevin H. 
Évaluation :
5

Make the access for customers to walk around in the store to get to BOTH registers. Customer service was great

Betty R. 
Évaluation :
3

Looks like they were moving in and everything was in disarray. One representative was helpful but seemed confused that we were dropping off a trailer. The other young lady seemed to not care or want to be there

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel B. 
Évaluation :
1

My experience was terrible. I get the location I selected for pickup, the one that they sent me to no longer does uhaul so they had to find me another. My reservation was for 8:30am I didn't get my truck till 10:00, not to mention it had less than a quarter tank of gas in it. Then once I got all my furniture on the truck it wouldn't start, waited 2,5 hours in the heat for roadside to show up. Needless to say I am not happy with my experience.

Thomas W. 
Évaluation :
1

The truck was not clean, the staff members went to the door of the office and pointed to the truck and said “it's that one and went back. He didn't help me adjust the mirrors or tell me to check it out to see if everything was ok or ask me if I had any questions or concerns. The truck was 26ft., with no parking breaks because they were broken and it had less than a 1/4 tank of gas! I brought it back the night before with exactly 1/4 tank in it and put the key in drop box at 9:45 pm 5/24/22

LindaF A. 
Évaluation :
5

Using Moving help was difficult. First mover did not respond. I had to cancel and rebook. As this is a separate division under Uhaul to was not the responsibility of the truck/trailer division. As it is still under the same umbrella the two need to work together more closely for the customers

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAN R. 
Évaluation :
2

Even though the staff was very friendly and super apologetic about my storage facility and confusion on the computer it took me an hour and a half standing in the office just to get my storage complete where I can start unloading the truck. The manager actually had to come back to the register three different times to help fix problems. My suggestion would be more training for the employees.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

i was able to speak to the manger and think that if all employees delt with the customers the way he did yall will keep returning satisfied customers

Ronald R. 
Évaluation :
5

This location is great! The people I had the pleasure of speaking with were all wonderful! I am very pleased with my experience. Keep up the great work!

Ricky G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey B. 
Évaluation :
5

Everything was good

Derrick W. 
Évaluation :
5

I had no interaction with the team at this facility. It was neat and clean from what I could see on the outside.

Thomas H. 
Évaluation :
4

I am annoyed that I can't find a receipt in the online app or by email. I don't know what the final charge was! The attendant was nice and said she'd check me in so I didn't do it on app and now I have no documentation!

Samuel N. 
Évaluation :
4

great customer service. the facility is being built, so the signage wasn't great.

PATRICIAHAYES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShelle N. 
Évaluation :
2

I dropped off unit (10am), no one would come out and view, and was told that they will check it out when they have time, and email me my receipt. I spent the next day calling that office (forever hold), finally called cooperate/ customer service, to see why I did not get my receipt. Customer service team was able to get through to the office and get me checked-in and receipt.

John N. 
Non les évaluations ont été soumises pour cet établissement.

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