Customer Reviews for U-Haul Moving & Storage of Cedar Rapids

2257 évaluations

1550 16th Ave SW   Cedar Rapids, IA 52404

(319) 365-0332

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 365-0332

1550 16th Ave SW
Cedar Rapids, IA 52404

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Have more than one person at service desk

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWON K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred A. 
Évaluation :
1

Dropped the truck off, did what it said, put keys in drop box the night before it was due in. STILL got a flippen call the next day, leaving a msg saying they will give me grace till noon, to return the truck, then they will charge my card for another day!!! Wait, what@?! ITS IN THE LOT!!!!! 😡😠🤬 SO, here we go again. I spend the better part of an hour, ON HOLD, to make sure they can see the big uhal truck and mach the numbers with their keys. Yes, yes he did find/see the truck after he called me. Sorry for the confusion...... HE couldn't have called me and let me know that tidbit of information???? He, from what I was told, was even the general manager for crying out loud. This WHOLE experience from start to finish with uhaul was a nightmare 😫.

Becky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN H. 
Évaluation :
1

The staff was rude and disrespectful. I had to wait a long time to get a receipt, about 40 minutes. There was an issue with mileage and the manager refused to even talk to me about it. The staff insulted me several times. The staff did not know how to do simple math.

Gerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
3

Had the better selection among dealers in town. Not great, just what I needed. Truck was in terrible shape. Lots of broken and damaged things. Kid working there dd not care.

BRIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
2

Maintenance on vehicles

Karen T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
3

Returned after hours

ALAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvonne c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
1

There was a serious lack of understanding regarding the logistics of my return location.

DAVID H. 
Évaluation :
5

The young man that assisted us was great, did a wonderful job.

MARY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

acs garage doors J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
5

The guys that helped me were excellent. Did a great job I wish U Haul was flexible. I arrived a few hours early and I was not allowed to check out the trailer until my allotted time. I came back at my slotted time to pick up the trailer that had been sitting there when I came earlier. Also, tried to call the location and uhaul. Could not get through.

THOMAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kasumi R. 
Évaluation :
1

My son had to be taken into the ER last night. Not being discharged till later this morning. After when drop off should of been. I missed it because my 1 1/2 year old was in the HOSPITAL! Then you guys charged me 40 dollars? For being 2 hrs late. I called and let you know! I will absolutely never ever use uhual for anything ever again! Thanks for only ADDING to my stress. As if 323 wasn't already expensive!

JENNA D. 
Évaluation :
5

Another…. Great experience with u-haul and this location!!

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Very professional. Very knowledgable

TAWNYA G. 
Évaluation :
5

Great experience. Helpful staff.

NICHOLAS R. 
Évaluation :
4

The 26 foot truck had 2 major problems. The oil light was on when I drove away from the lot. I stopped and added 2 quarts of oil to fix the problem. The office person credited me the cost of the oil on my bill. The ramp had a broken piece that prevented the ramp from sliding back into place. We spent at least 20 minutes trying to get the ramp back into place before we figured out how to do it. One person had to be under the ramp to hold the broken piece of metal in place while the other slid the ramp back into place. The office person did a great job. He was friendly, knowledgeable and great to work with.

JOSEPH S. 
Évaluation :
5

Nothing everything was great

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Very pleased with facility, personnel, service and equipment

MICHAEL F. 
Évaluation :
5

Came back second time, same as before staff is friendly and helpful. Equipment is in great shape had no problems.

Michael U. 
Évaluation :
5

Everything was great, the staff was helpful and did the hook-up for me. I also like the option to turn it in at any time, even in the middle of night.

Michael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI P. 
Évaluation :
3

Customer service was good. The truck was clean and ran ok, but there is A LOT of wind noise and fuel millage is horrible. Less than 10 miles to the gallon. I will not rent another U-Haul truck. I will only recommend this location if someone insists on using U-Haul.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY P. 
Évaluation :
5

update the trailer. The one we had was really beat up and rusted but worked fine.

MARY S. 
Évaluation :
5

Nothing--every aspect of our Uhaul was excellent!

FRANK I. 
Évaluation :
5

Easy check in, kind service

Tina G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley F. 
Évaluation :
3

The process for reserving a truck was awful, reservation was changed by UHaul multiple times (online -> phone call -> truck pickup). My reservation was shortened by 6 hours, from what was confirmed over the phone.

JOSHUA S. 
Évaluation :
5

The gentlemen's who assisted me was amazing! So friendly and helpful.

Mindy L. 
Évaluation :
2

When you tell a customer they won't be charged the mileage to get to the prearranged drop-off location, honor your word.

William B. 
Évaluation :
5

Everyone was very friendly

Ronald B. 
Évaluation :
4

It's good👍

CLUSTER B. 
Évaluation :
5

Great staff. Easy to work with and very helpful.

STEPHEN H. 
Évaluation :
2

Short and rude associates. Westdale is much better.

TANNER R. 
Évaluation :
1

You guys are horrible, absolute garbage company.

MICHAEL C. 
Évaluation :
3

The truck was just okay. Have been driving trucks for over 30 years and this one needs some attention, didn't handle well. You can tell the customer service rep at the counter hates his job, he might as well have been a computer. I would still come back again hoping that the next time would be better with the equipment and the c/s rep.

DALE R. 
Évaluation :
4

Check the maintenance on the trailers. Tires, wheel bearings, etc.

ADAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER A. 
Évaluation :
1

Morning Crew Was very helpful. When truck was returned they need to look for another job.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Travis in CR helped me get set up with what I needed when a reservation through customer service at the Coralville location fell short. He simply talked to me like a person and and presented several solutions to get me taken care of with on very short notice. I will be working with him and the SW CR team from here on out for my U-haul needs. Thanks, Travis!

ANTHONY V. 
Évaluation :
1

The fuel gage was incorrect and I was charged 60 $for their mistake. The emergency / parking brake was broken would not release so the truck was extremely unsafe to drive when we mentioned something just before we left with it we were told oh it's still goes so you're fine. There was also obvious previous damage from the door of the truck getting stuck and malfunctioning which also happened when it was in our possession.

Shelbi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN W. 
Évaluation :
5

Nice big facility. Very clean. Good customer service. Fairly easy to find as well.

Alisa F. 
Évaluation :
4

Was smooth and easy just like it was supposed to

Billy S. 
Évaluation :
4

Had been at this facility since before uhaul acquired it. I had one of the bigger unit's (20×20) and over the past two years my rate was continuously raised until I couldn't justify keeping it. Great staff and I liked the facility.

MIKE B.  |  Expérience générale 
Évaluation :
5

It appears you bought newer style tow dollies. They are very noisy and bounce around much more than the older style I have rented in the past from uhaul . It was almost embarrassing driving through a residential neighborhood for how noisy the dolly was when empty compared to older dollies.

ROBERT S. 
Évaluation :
3

Everything was great except the amount of mice I found in my unit when I moved out. I was disappointed in that. Forced me to clean everything out to make sure I didn't have any in my storage containers

Douglas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

I find your staff the most friendly, cooperative, and helpful than many of the businesses that I deal with...And you are consistently that way in person or on the telephone... You are an 11 on a scale of 10... Judith Telenson

Judith T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMKAR D. 
Évaluation :
4

Everything was great..noticed needed oil checked

TERESA D. 
Évaluation :
3

Ovwrall rhe service was great i would of just preferred a closer location but i enjoyed every bit of the rental.

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE S. 
Évaluation :
1

Staff was clearly never trained in customer service. I'm not sure, maybe you hired a mute team and taught them a couple of words. I'm just glad to be done with y'all and I will NEVER recommend this location to a friend or coworker. Penske

CHAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

accommodating and speedy. thank you.

JAMES H. 
Évaluation :
5

The staff at the 16th Ave SW U-Haul are friendly and efficient. I highly recommend this U-Haul location.

CURTIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald E. 
Évaluation :
4

Easy process!

DANNY B. 
Évaluation :
5

Very friendly helpful staff

BRYAN H. 
Évaluation :
2

I am concerned that the gentleman behind the desk processing my information took a photo of my driver's license-front and back-with his personal cell phone rather than having me take the photos and send them to the company email as was the case in a different location. Now I have a fear that my personal information has been compromised. How can I ever be sure it hasn't?

ANN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaneal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
4

the side drivers side mirror was busted out- nothing there, but the small one. The vehicle also felt like it was going to lose a tire at any moment.

Tara C. 
Évaluation :
5

Very fair prices and helpful staff. I have used this location multiple times and will continue to do so if needed.

Jennifer L. 
Évaluation :
5

I was greeted by a young man who was working on a computer. He immediately said he would get someone to help me. The young man that came out and helped me was friendly, knowledgeable and efficient. Turns out the 1st young man was training on the computer as he was new. Both were great and an asset to your company.

MARK A. 
Évaluation :
1

Tell your customers when one of your pickup locations goes out of business before they show up to pick up the truck.

Lewis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cristy H. 
Évaluation :
5

The clerk was so kind, and helpful!

Stacie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth W.  |  Expérience générale 
Évaluation :
5

The unit I reserved wasn't immediately available as the previous tenant hadn't moved out. The staff quickly found another recently vacated unit, ran down and cleaned it so I could move a load in right away.

Teresa D.  |  Premières impressions 
Évaluation :
5

Great staff

William J.  |  Expérience générale 
Évaluation :
4

It was kind of a mix up at first. It was sorted out after awhile and it smoothed itself out.

tony h.  |  Premières impressions 
Évaluation :
1

The new manager sucks I wish that place on nobody

Gary Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Okechi N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janie W.  |  Expérience générale 
Évaluation :
5

I would recommend UhaulMoving and storage to my family and friends

Cynthia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belbiche L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Expérience générale 
Évaluation :
4

I never had the chance to move in I canceled be I move in.

Wilson D.  |  Expérience générale 
Évaluation :
5

Thanks to all of you for the good work and the best service

Sam Y.  |  Premières impressions 
Évaluation :
1

The temperature controlled unit was below 40 and the gate ( not even attached) and doors were unlocked, the nasty lady behind the counter said it wasn't going to be fixed in 3-4 days? How long was I paying extra for nothing at all? This is a very poorly run facility and the manager needs to look at who is taking care of his store!!

Sam K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and I would refer to a friend

Kristine K.  |  Premières impressions 
Évaluation :
5

Thank you for your service

Takesha R.  |  Premières impressions 
Évaluation :
1

in the few months that I had my storage facility I had a 65 inch smart TV and a boxer taken out of my unit they claim to be the number one in security even stated that I shouldn't need any extra insurance when I filled out that the application to get the unit and yet had to grainy footage to even see who had taken my television on top of that I moved out in July having made my July payment they knew and didn't put anything down got a hold of me in August where I told them that I had moved out a month prior in the locket been off and proceeded to tell me things were fine that they would get it documented only to be really gotten hold of in September with the same issue when saying it for the third time I received an email stating that I was trying to shirk my bill on to someone else which is completely false just letting them know for people that did their their checks and drive-thrus of the facility should have seen that the lock was off let alone the numerous times that should have been documented now I'm to be charged a cleaning fee and I don't even know what because they don't give you any numbers figures or dates I would never recommend your facility to anyone else every time I had to go into the office to make a payment or rent a U-Haul which I also did two times it took forever ridiculous never again!

tanya m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shkeyah G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan M.  |  Premières impressions 
Évaluation :
5

Cedar Rapids U haul was a great experience. The person in charge was extremely welcoming. Also there was one in Olathe, Ks also extremely welcoming.

linda t.  |  Premières impressions 
Évaluation :
5

Justin is the man!

Corinthia F.  |  Premières impressions 
Évaluation :
5

the guy helping me set things up was helpful and really nice. Explained everything simply.

leah b.  |  Premières impressions 
Évaluation :
5

Very helpful and courteous

mary a.  |  Premières impressions 
Évaluation :
5

Both Guys on 16th st. SW. In Cedar Rapids IA was very helpful, nice and thoughtful, couldn't of gotten it done w/o them.

Michelle R.  |  Premières impressions 
Évaluation :
5

I had great experience at U-haul moving and storage in Cedar Rapids I will always call on them for my storage and hauling needs Thank You

Greg J.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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