Customer Reviews for U-Haul Moving & Storage of Central Mesa

7 463 évaluations

2947 E Main St   Mesa, AZ 85213
(E Main St & Lindsay)

(480) 324-1120

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 324-1120

2947 E Main St
Mesa, AZ 85213
(E Main St & Lindsay)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

That was the best truck rental we have had. Everyone that we have came across at this location has been extremely helpful & informative. They will diffenetly get all my business & any friends or family business. Thanks, You guys rocked it out of the park!

LORI W. 
Évaluation :
5

Turndown service at my hotel. Failing that, how about…. a seat on the next mission to the moon? Just kidding. They were great all the way around. Honestly. They exceeded my wishes and helped me find people to move my furniture. These guys were the best part of our move from Oklahoma.

damon B. 
Évaluation :
1

They told me I could take my return anywhere near where I was going. I even paid extra for this option. When I got to the closest location I was informed that I actually needed to take it to another city and location 20 min away after already driving 15 min to the first location. Poor customer service and terrible communication.

Galen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T.  |  Premières impressions 
Évaluation :
5

This is by far the best U-haul rental facility in the Mesa/Gilbert area. The only one I use for my many trailer rentals over the past 3 years. Fast, professional service, more available rental units than ANYONE in the area. The service contracts are well detailed and explained each time I rent. Well stocked facility, boxes, tape, bubble wrap, locks, towing supplies etc, They have everything available in store. Trust me when I say you wont find a more well rounded and trained U-Haul facility than this one ! To the Manager and workers I say ... Keep up the good work and thank you for professionally fulfilling my rental needs over the past few years and continuing into the future !

aaron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette H. 
Évaluation :
5

When I left trailer at center they said they would email a receipt when I had not received I called uhaul to ask for it I got uhaul support but not at the store and they hung up on me. I had to go back to store and get a receipt

thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE O.  |  Expérience générale 
Évaluation :
5

Great customer service. Thank you.

Don P. 
Évaluation :
1

This is the worst experience I've had with Uhaul. I've had bad customer service with you guys before being hung up on by reps and rude people at this same store I had this issue at. Friday I went to pickup the cargo van being that you guys took all the vans from storage facilities now you can only rent it from the Main and Lindsay location which is probably the worst location in arizona. The gentleman who rung me up was amazing but the manger was very disrespectful and rude. I rent Uhauls frequently for work. I'm a outstanding and stellar customer. I respect your vans I bring them back when I'm supposed to and I've never had a issue. I was treated like a common criminal. You guys have a new policy and I understand that. I had reading glasses on and a baseball cap I was not in disguise I look like a normal person and I was asked to remove my hat and glasses. I asked why the manger snapped back it's our policy. I explained to him my hair wasn't done under my hat and it was several people in line I didn't want to be humiliated by taking my hat off. I suffer from alopecia so I wear a lot of hats because of hair loss. I asked if it was anyway we could call someone and the manger just basically wrote me off and said I'm the manger.. The associate who rung me up was nice enough to go out back and I removed my hat. I was crying in the photo you all required with my ID next to my face. The van had several roaches and bugs it was truly a bad experience. I'm praying to save up to purchase a van very soon because I don't like how my experiences have been. You guys need to have a policy in place for customers who are good and rent often I wish it was a way I could never rent with this location again. That manger needs to have training on customer service or get a new job . And it's completely unacceptable and unsanitary to have bugs in the van I had to pay for that experience and clean bugs out. I never had issues when I rented from the storage facility you guys should put the van back.

KESHA H. 
Évaluation :
5

Jake is amazing! This should be your award location. It is huge, clean, full service.

DAURI F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Improve the call center a nit. Too many transfers.

Darren E. 
Évaluation :
5

Nothing - they were all great.

Troy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHAIRY R.  |  Premières impressions 
Évaluation :
5

I did not like having the dolly and blankets attached inside the rear of the storage space. We did not need these and they were in our way and took up space. I realize that it is a convenience for some, and a money maker for you, but if you don't need them they are just annoying.

Trudy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bowen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
5

I've always had a good experience using this location. The staff is friendly and efficient.

Joe W. 
Évaluation :
5

Easy and cost efficient

NNEKA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA F. 
Évaluation :
1

Nice gas scam you got going.

Joshua A. 
Évaluation :
5

They always provide great service and go the extra mile to help.

MaryAnn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

The people at lindsey and main are the BOMB!! Very professional and courtesy...

Theresa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

The equipment is not well maintained. The 26' Truck that I rented, went out on me twice. Either the Battery was dying or there is nothing else wrong with it. I have to use my own vehicle to jump start the truck myself. I did call roadside assistance, but each time I called, the wait time to speak with someone was 30 mins, and the wait time for someone to come to my location of where the truck was, was another 30 mins. That would be a total of 2 hours of waiting and seating in 100 degree heat in Phoenix, AZ. I am very upset with this service. When I returned the truck, finally. I mentioned the problems with the employees, and they only mentioned to me at the end of my rental, that the truck was the only one that can only be started while the truck is in Neutral. Which is another strange thing, because why would they be using a truck that is not working properly. This type of information would have been very helpful if I knew this ahead of time, and maybe would have been given a better truck to use for my rental. Again. I am very upset with this service and demand a full refund. The level of service and lack of information is not great, and straight right dangerous. I want my money back!

Pierce B. 
Évaluation :
5

John and Eric did a great job get me through get me set up get me out the door and my drop off was probably the fastest one I've done in years thank you guys I appreciate it I'll be coming back again

Rhett B. 
Évaluation :
5

The facility was quite a bit hotter than expected for a controlled environment facility. The sign says that the temperature range is supposed to be between 62 and 85 degrees but the thermometer in the building was reading over 100 and it was very hot inside. Everything else was perfect. Plenty of moving carts, very clean facility, and easy to navigate.

Philip W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted R. 
Évaluation :
5

Very helpful staff. Amazing

Patricia K. 
Évaluation :
5

The associate that checked in my equipment (Eric?) was not paying attention and ended up overcharging me. It was a huge disappointment. Other than that? Jake runs a FANTASTIC facility and the experience as a whole was a great one. Thanks Jake!

Philip W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
2

The truck was in poor condition and had obviously not even been opened since previous renters. Previous renters' trash and belongings were in the cab. The truck itself ran poorly, with transmission issues and an average of 9 miles to the gallon, even on the highways. Staff at pickup were apathetic and did not check truck at pick up either.

Michael A. 
Évaluation :
5

Was suppose to pick up a truck in Coolidge. The hand wash was closed when we got there due to summer hours! Tried to pick up the truck on line and could not. Tried a few phone calls then, after an hour of trying, left a message for a call back. Heather called back about 15 minutes later and was very pleasant. She quickly realized the key had not been left in the lock box for me to pickup! I would NOT recommend the hand wash in Coolidge for any dealings with u-haul because of all the problems they caused me. Also the place is very run down on the outside. Never got inside so I don't know about that. Tried calling their #'s and no machine or answer to leave a message. Heather arranged a pickup for the next morning and was so helpful. John in mesa did a wonderful job, got me on the road in about 15 minutes. Very pleasant to deal with.

Sandra B. 
Évaluation :
5

Easy after hours drop off. Lots of spaces available to park in at night. Love the convenience of not having to arrive with the truck during business hours.

Jeffrey B. 
Évaluation :
5

Easy after hours drop off. Great experience.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben R. 
Évaluation :
5

Easy check out and return

Ashlei H. 
Évaluation :
4

The trailer had broken railings. That should not have been acceptable condition.

Leilani V. 
Évaluation :
5

Great job at pick up and drop off

ronnie R. 
Évaluation :
1

I filled the gas tank right before returning the truck and was still charged 2 gallons. The entire trip was less than 10 miles. Ridiculous fees.

Eric L. 
Évaluation :
5

The GM and his crew are top notch! Thanks for the help!

Charles D. 
Évaluation :
5

The employees are great there. I was escorted to my new unit instead of just being told where to find it. I haven't moved in yet but upon examining the inside of unit, I brought to "Michael's " attention, the framing along the floor in back was bent up off the floor. He mentally took note of the concern that it wasn't my doing.

CHRISTINE O.  |  Premières impressions 
Évaluation :
5

Turning the truck in was very easy and convenient.

Jim W. 
Évaluation :
5

staff was very helpful and friendly

Gilbert G. 
Évaluation :
5

Very friendly, easy and quick!

Jodi M. 
Évaluation :
5

Easy to use and convenient

Eddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG M. 
Évaluation :
3

It was ok. I was happy to have a storage unit. The door was kind of tough and would fall on your head if you didn't prop it up. The alarm system was a hit or miss if it worked. But don't worry, it would automatically kick on in 15 minutes. And I need to call cause I didn't get any type of pro-rate if I was able to receive one at all.

Shane C.  |  Expérience générale 
Évaluation :
5

Our attendant was very friendly, accommodating, informative and helpful. The manager was friendly as well. He personally took off the trailer for us so that we didn't have to handle it! Great experience over all!

Carl R. 
Évaluation :
5

Maybe offer the option to purchase pad locks and or steering lock. Appreciated the option of hiring load/unload help too

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella H. 
Évaluation :
4

They didn't have a 26' truck available like I had reserved 3 weeks earlier. I did get a discount on mileage. However, we ended up having to make 2 trips so the discount was a wash. I've not had this happen at my primary Uhaul rental places in Chandler and Gilbert.

Kim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
1

Very unprofessional. I arrived there bright and early, and I was treated bad. If I use UHaul again, I won't want this location at all.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

The only complaint I have is with the U-HAUL App, it is terrible and wasn't working properly l. Other than that, my experience was excellent.

Nick E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eirra S.  |  Expérience générale 
Évaluation :
5

You can rent a truck for $19, but a car dolly is $45. Prices are a little screwy. The folks were nice, got me in and out quickly, and checked me back in quickly.

Jamey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel B. 
Évaluation :
5

Great staff and very helpful

William N.  |  Premières impressions 
Évaluation :
5

Very helpful staff. We have rented there before and the folks are "cool" (and professional, too).

MaryAnn H. 
Évaluation :
5

The property was always clean. Happy with the overall service provided.

Jose P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontay C. 
Évaluation :
5

Excellent customer service.

Joy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
4

Rien

Tatsunori H.  |  Premières impressions 
Évaluation :
5

Very efficient and helpful. Easy drop off!

Christina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Always great customer service!!!

ANNETTE L. 
Évaluation :
1

I was late picking up my trailer by 2 hours and was I told it would be okay by Sharon. When my son showed up to pick it up, he said to charge the credit card on file and Sharon laughed and said that can not be done ( when it was done like that the time before). unless your a GM. The trailer was dropped off late, yes, by 4 hours, and I was charged a whole another day for the trailer. A 6 hour charge is cheaper than a whole hole day. Why was this not taken into consideration or communicated? Very disappointed with the whole experience and I have rented from U-Haul for many years.

tamera A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA R.  |  Expérience générale 
Évaluation :
5

Beat customer service made it so easy to get the uhaul Thank you so much

DENICE B. 
Évaluation :
5

None, I waited less than 30 seconds before being helped from when i walked in. Less than 2 minutes to complete paperwork and payment. I was helped within 1 minute of returning equipment.

Marty H. 
Évaluation :
5

The actual equipment was great. The issue was having to run around last second two days before my move and the day before I had to load the truck to even get my reservation filled â€" which ended up being not even what I reserved in the first place. In all honesty I should have been given a larger discount for the hassle your company gave me. Would strongly advise friends to use a different company if moving.

Lance H. 
Évaluation :
5

Great place Great location great people

Dennis G.  |  Expérience générale 
Évaluation :
1

Rooms were supposed to be climate controlled. The hallway had a/c. Neither of the 2 units we were going to rent had vents to the rooms and were hotter than our garage which defeated the purpose of a "climate controlled" storage unit.

LINDSAY I.  |  Expérience générale 
Évaluation :
1

Representative appeared to be on drugs, lacked coherence.

Casey A. 
Évaluation :
5

Have been purchasing propane at this location for last seven months, Jake has always been friendly and has great customer service. When I needed additional storage I went here first and Jake and his staff were very accommodating and again great customer service. Merci.

JOE H.  |  Premières impressions 
Évaluation :
2

at check in i was not explained the functions of the following that cause me a 2 hour delay on maintenance on the way home. 1. the slippery suspension control How to turn it off 2. The trailer control 3 the display control

Eddie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

All good! Thanks

Micheal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elias R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER R. 
Évaluation :
5

Storage manager Rebecca at location 723082 was very personal, professional, helpful and informative. Merci

Michael R.  |  Premières impressions 
Évaluation :
4

I was given a truck with front bumper damage. Not a word was conveyed to me regarding that our the damage on the side of the truck. Fortunately I took pictures of the truck prior to leaving the facility. The interior of the trick was clean. I went 12 miles locally and was still changed for fuel. It was a 15 minute trip! Doesn't seem quite right. What can be done better: communication regarding the condition of the truck. Flexibility with the fuel gage when the miles are so low. I suggest having a full tank to begin with and then there is no mistaking when you been fuel as opposed to someone writing on a paper.

Gale E. 
Évaluation :
5

Everything was great

Terri T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard B. 
Évaluation :
3

Employees were not very friendly or helpful

Missy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

This is the only uhaul I rent from!!! Employees are amazing and whoever you had working there when I went to return, he needs a raise!!!! Friendly awesome and absolutely killer customer service attitude!!!

ANNETTE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliamaria D. 
Évaluation :
5

Immediately responsive.

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliamaria D. 
Évaluation :
5

The staff were friendly and very helpful!

helen f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy H. 
Évaluation :
5

Efficient team!

Brian S. 
Évaluation :
1

As big as U-Haul is and using computers because I used to work with you guys I had two separate units two separate entities that I had to deal with in pain when it should’ve been one I should’ve been able to pay here for this one as well as the one in Washington for some reason you crush the franks just like to aggravate your customers in one storage down and one to go and I will never use U-Haul again

Marlene E.  |  Expérience générale 
Évaluation :
5

Very nice helpful staff

Brendan W. 
Évaluation :
5

The Customer Service was excellent, those two ladies are awesome.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S.  |  Expérience générale 
Évaluation :
4

Only one person was working in the front desk area.

Jose P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H.  |  Expérience générale 
Évaluation :
5

I will forever use this place. They were so helpful and understanding. Best move in experience EVER.

Gloria A.  |  Premières impressions 
Évaluation :
3

Everything was good except for the cargo lift, it seemed to only kind of work when we moved in, but when we moved out, we couldn’t get it to work at all, so moving out was a pain having to haul everything down the stairs, other than that, it was fine

JUSTIN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie S.  |  Premières impressions 
Évaluation :
1

Booked unit on-line where we were given one month free rental because we also booked a cargo trailer. When we checked in they said they would not honor the free month promotion because units were in high demand. Originally given a unit on the 2nd floor but the elevator did not work. Luckily they had a unit on the 1st floor or we would have had to go elsewhere which would have been a major inconvenience especially if storage units were in high demand in Phoenix.

Bruce M.  |  Premières impressions 
Évaluation :
4

Everyone went out of their way to be very helpful. We had been going all day for 4 days and it was obvious that we were tired, there were some issues but they were resolved very quickly. The issues were due to a misunderstanding on my part.

Cara F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby H.  |  Premières impressions 
Évaluation :
1

The lift elevator was difficult almost all the time and it very rarely worked most of the time. The staff was awesome

Gary K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich S.  |  Premières impressions 
Évaluation :
5

Keep it up, Great Job

Adam T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K.  |  Premières impressions 
Évaluation :
5

I am now impressed that there is an alarm for ea customer ~ going the extra mile for the customer's safety & safety of their items.

KAREN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean T.  |  Premières impressions 
Évaluation :
5

Helpful manager and crew.

RONALD G.  |  Expérience générale 
Évaluation :
5

Great service

Andre G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susana A.  |  Expérience générale 
Évaluation :
5

I have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.

Minnie S.  |  Expérience générale 
Évaluation :
5

Professionals. I was well cared for.

RONALD G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P.  |  Premières impressions 
Évaluation :
1

If you want to know why the rating is poor a Manger would need to call to have conversation with me.

Bertha W.  |  Premières impressions 
Évaluation :
4

Thanks for all the help through the process.

Lawanda B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer l.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.

michael j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LES F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pearl R.  |  Premières impressions 
Évaluation :
4

One and half years ago I rented a storage unit. The key pad closest to my storage was inoperative. Yesterday the same key pad was inoperative. You have to use a keypad halfway down the building and walk back up to my unit. I am a disabled Vietnam veteran. Walking all that way 3 times was painful. Please fix the keypad.

Wayne P.  |  Expérience générale 
Évaluation :
1

This is the worst experience I've ever had. I moved across country and the only stress I had came from your people and your facility. When I told them this no one cared. I will NEVER recommend this place to ANYONE.

Kristin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne W.  |  Expérience générale 
Évaluation :
5

From the beginning of our trip to the end u haul was very helpful.

Melody P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B.  |  Premières impressions 
Évaluation :
5

The two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!

Jenson M.  |  Premières impressions 
Évaluation :
5

When I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.

Lance B.  |  Premières impressions 
Évaluation :
3

Customer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.

amanda n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H.  |  Premières impressions 
Évaluation :
4

the unit was not cleaned out before we moved into it but other than that was a very great experience.

Heather E.  |  Expérience générale 
Évaluation :
4

Facility pathways are a little small for larger trailers, but good overall.

Richard B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland S.  |  Expérience générale 
Évaluation :
3

We had a problem ,but a woman named Adriana resolved it for us very good customer service.thanks

Troy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brady B.  |  Expérience générale 
Évaluation :
5

I've had less than favorable experiences with other U-haul locations, but this one was fine. No problems and staff was helpful. Other U-haul locations should learn from this one.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Expérience générale 
Évaluation :
3

I ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed

Carlia W.  |  Premières impressions 
Évaluation :
4

I keep going back to U Haul. I count on them. Merci.

SYLVIA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Premières impressions 
Évaluation :
2

Too many billing issues. I paid a month in advance for May 2021 via a phone call from Chris saying my account was past due (even though I set my account up on recurring twice and money wasn't taken out properly) and when I arrived yesterday May 23rd I was locked out of my storage room. This has happened twice during my 6 month rental period. Lock should have been removed when I made payment to Chris early May. Thank God the office was open. Reps are not helpful, unfriendly, not trained properly. Originally I reserved a 10x12 back in November 2020 and when I arrived to rent truck and get storage room I found out they gave my unit away and was given a 10x10 storage unit that had broken door. Had to request that it be repaired. Staff was rude and acted like they didn't care and was told I could move my contents to another unit. Wow... May 23rd my car was hit by Uhaul driver in parking lot at Broadway location. Again, inadequate training! Staff should not have been driving a Uhaul truck without proper training. Horrible experience with Uhaul... repeatedly.

Sherry J.  |  Expérience générale 
Évaluation :
1

We are leaving U-Haul because of our experience with this particular storage facility. We have repeatedly left messages for the manager, Jeff, to call us but he never did, we've repeatedly gone into the facility, but we can rarely catch him. The door to our unit building was broken when we first moved in and it took WEEKS to get it fixed. We tried to stress to the young man, who was behind the store counter, how important it was to get it fixed and have our belongings secure especially since it's not gated. His response to our concerns? He said that they had cameras that would record the thief's face and hopefully the police could catch him. Two things are problematic with this answer. 1. With COVID-19, most people are wearing a mask so the police couldn't identify him. 2. We didn't want our things to be stolen in the first place and the chances of getting them back, and in good condition, would be about nil. Couldn't believe we were having that conversation... After telling him that if it wasn't fixed within the next few days, I would be calling corporate...it finally got fixed. So... these are the reasons why we have moved our things out of U-Haul and moved them into a cleaner, gated, and well-maintained facility, Extra Space Storage. It' even quite a bit farther away, but it's worth the peace of mind.

lynn p.  |  Expérience générale 
Évaluation :
5

We stored our items there for over 6 years and have been very happy with this facility.

MELISSA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mika D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L.  |  Expérience générale 
Évaluation :
5

Thanks for the best customer service

Vera T.  |  Premières impressions 
Évaluation :
5

Wasn't there long but everyone was helpful

Stephaine E.  |  Expérience générale 
Évaluation :
3

Bathroom could be cleaner along with the storage unit could of been swept out ....could be cooler in where the storage units are.....

Heather E.  |  Premières impressions 
Évaluation :
5

I was in need of storage and was on a time crunch, Jeff went above and beyond to make sure all my needs were met and exceeded. Highly recommend this location for storage and for moving trucks/supplies.

JULIE W.  |  Premières impressions 
Évaluation :
5

The store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.

JULIEANN S.  |  Premières impressions 
Évaluation :
5

Very helpful group

Darla B.  |  Expérience générale 
Évaluation :
4

There was a mix up with my unit when I first was there. I was supposed to be air conditioning the first 3 weeks I was there it was almost 80 degrees. When I left I had to take my lock off, they do not pro-rate if you leave early or stay late so that is concerning. When I left an employee with short shorts, was sitting there eating her yogurt, I asked her for a close out receipt, seemed like that bothered her because she had to stop eating. Very rude tone in her voice. There was only on lady there that was present, all other staff was rude and bothered by your presence.

Kerry M.  |  Expérience générale 
Évaluation :
3

Unit was not clean.

Sidney M.  |  Premières impressions 
Évaluation :
5

Our U Haul on Main St. in Mesa Az has always been the greatest. Bill & Marjorie Burke

William B.  |  Premières impressions 
Évaluation :
5

Great customer experience!

Kenneth C.  |  Expérience générale 
Évaluation :
5

Jeff Grieshaber and the rest of the staff are great!

Kevin S.  |  Premières impressions 
Évaluation :
5

The manager was excellent. Very helpful. The only complaint was a young lady who was always very rude. It was always a fight with her. I guess she's not working there anymore. Had I known that sooner, I would have stayed and continued my storage lease.

DELBERT D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

The manager and staff were great!

Paul W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDALINA R.  |  Expérience générale 
Évaluation :
5

The location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...2 thumbs up 

Stacy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
3

I purchased "climate controlled" I have been there 3 times and it has been in the 40's and 50's in the unit. I told the manager and he didn't seem to care.

Kerry M.  |  Premières impressions 
Évaluation :
4

It's not secure and it's a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.

JUDY C.  |  Premières impressions 
Évaluation :
4

I would like to have the staff ask me of my needs ? In order to know the accessibility of the storage unit would work for me ? B4 going thru all the paper work and then finding out that the unit will not work ! Due to the location and what I would have to go through just to get there ! Everyone has different items to store...So it would safe alot of hassle and time for the person who is trying to find a storage accessible to his or her needs .

Ozark A.  |  Premières impressions 
Évaluation :
4

I did notice that there would be trash on the floor sometimes and then weeks later I would come back and guess what, the trash would still be there. I think the facilities should be swept periodically.

wesley d.  |  Expérience générale 
Évaluation :
1

My experience was less than optimal. The prices on the wall did not reflect the price I actually paid. I was paying 70+ for a 5×10 whereas now I am paying 37 with less hassle to access my unit. The security system would not work correctly and I had to make repeated attempts to gain access. I do however have two positive remarks: Harvest did a good job installing my hitch and the manager was helpful, but there was one staff member who had an attitude and bad choice in hair color. I will choose a different U-Haul location in the future for any rental trailer that I may need. Delpreet was helpful in reducing my monthly fee as well, but I found a better location that is more reasonable. So, price and ease of access were the two main factors in my relocation of my equipment.

Joel C.  |  Expérience générale 
Évaluation :
5

I have been an ongoing customer for years at Uhaul. And Jeff, the GM of the Lindsay & Main store has always been very kind and responsive to us with our truck rental needs. So his store was the first one we went to.

JULIEANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTINE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G.  |  Expérience générale 
Évaluation :
5

The gentleman that helped us out was very nice, and friendly.

Cary c.  |  Premières impressions 
Évaluation :
5

Quick friendly and professional service.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R.  |  Expérience générale 
Évaluation :
5

Excellent service they go out there way for there customers! I have used this location for three years. Excellent management JEFF.

Leslie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn K.  |  Premières impressions 
Évaluation :
4

The staff at Main and Lindsey was excellent! Great customer service! However the phone calls that where to the switch board to get service where WAY to long of a wait. Hire more corporate phone reps please

STEPHEN WALLICH V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alane p.  |  Expérience générale