Customer Reviews for U-Haul Moving & Storage of Chantilly II

289 évaluations

4101 Pepsi Pl   Chantilly, VA 20151

(703) 991-5398

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 991-5398

4101 Pepsi Pl
Chantilly, VA 20151

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All way around you guys did 100 %

Sergio V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pradeesh K. 
Évaluation :
1

Rude staff, they refused to pickup the u boxes cause they said it was too heavy which is bs! I had to unload some of the items and rent a truck from someone else to haul my stuff . And on top of that they ordered a 3rd u box without my authorization and charged me for it!! I never wanted a 3rd one!!! And no one at this location could help me resolve this. I will be reporting this to the BBB

jonathon M. 
Évaluation :
5

I will note that I received the keys to my new storage unit yesterday, only to find that there is someone else's lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.

Bill D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard D. 
Évaluation :
1

My U-Haul container arrived late at the Virginia location and was delivered on a pull behind trailer that had a ramp going into the U-Box that was supposedly “safe”. However, the trailer's ramp was not safe and was actually completely missing a security bolt on the left side of the ramp. Whenever I would stand too far onto the left part of the ramp it would collapse and I would almost break my ankle each time (this happened about 4 or 5 times). The U-Box container was also picked up a day later than the agreed upon date. The People at U-Haul assured me that this would not affect my arrival date for the U-Box in Colorado multiple times. This was also wrong and the U-Box ended up arriving 4 days later than the agreed upon date because of the late pick up. I had it scheduled for a Saturday so I wouldn't have to take off from my new job of only two weeks where I didn't have any PTO to use yet. The U-box ended up having to arrive on the following Wednesday and I didn't get paid at work for the day because I had to unload the U-Box instead. The whole experience overall was pretty horrible and I will not use U-Haul's U-Box service again. I wouldn't recommend this service to anybody, your stuff won't arrive on time, the box sucks, and you can never get a straight answer from the staff at any point. Use a different service.

JESSEEVERETTE J. 
Évaluation :
4

I was double charged for shipping, by $776. Ideally, I don't get double charged.

Allen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb S. 
Évaluation :
5

Uhaul ROCKS! this was the most efficient moving experience I've ever had and I'm an old man. The people were not only good they were sensational and all deserve a pay raise and a bonus... I give Uhaul my highest rating...

Bruce L. 
Évaluation :
4

This whole U-Haul experience has been horrible. The office girl at the Chantilly warehouse in Virginia was less than personable the U-Haul attendant to bring me to my broken down box was more than helpful no one got a hold of me to tell me what I was gonna walk in and see the box apparently was lost because it was under a wrong name $100 gets taken out of my account for rental storage which they did reverse and I'm waiting to hear from the insurance company on items that are ear replaceable heirlooms so I will not ever use U-Haul again

Kelli C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY ANN R. 
Évaluation :
5

Love this location!! Always great service!

Sharon C.  |  Expérience générale 
Évaluation :
5

Excellent storage experience! and interaction with staff!

Robert R.  |  Expérience générale 
Évaluation :
5

very good customer service

George V.  |  Premières impressions 
Évaluation :
5

Professional and helpful!

pradito S.  |  Premières impressions 
Évaluation :
5

Both delivery and pick-up went very smoothly. The U-Haul employees were excellent. I was actually there for container delivery, so I met and interacted with Shantee. Shantee was personable, professional and did an impressive job of maneuvering the flatbed and fork lift around vehicles parked on my street! Merci.

Lisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRYJASON S. 
Évaluation :
5

Muy buena la atención del personal.

Jose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G.  |  Expérience générale 
Évaluation :
4

We just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.

All Alarm & Audio S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W.  |  Expérience générale 
Évaluation :
4

Los felicito, su atención en todos los detalles fueron muy profesionales. Gracias 

RENEERNESTO B.  |  Expérience générale 
Évaluation :
5

Great storage facility. Very helpful staff.

Timothy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

great job!

Bruce F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chae E. 
Évaluation :
5

Generally very happy with the service, but just a few things that could improve: 1) I got lots of emails from UHaul telling me the box was ready to ship, my credit card had been charged, etc., but I never got an email telling me it had arrived at the destination. And even when I called the UBox 800 #, they were unable to tell me "yes or no", your box is at the location ready to be picked up. I wasn't 100 % sure it was there until I drove there to get it. Seems like 1 more email saying "Yay, your box has arrived." would be helpful. 2) I was scheduled to pick up the box at 7am or later on a given day. When I arrived at 9:30am, the box was not ready for me to tow away...I had to wait about 45 minutes for it to be prep'ed for towing. 3) The big orange UHaul tarp over the entire box would not stay on, and was coming off as I towed the box away. I had to stop and tie a long rope around the whole box to keep the tarp from coming off and dragging the road. Again, generally very happy with the service, but a few things would have made it even better.

Dean S. 
Évaluation :
5

Everyone was very helpful. The facility was clean.

Charles S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W.  |  Premières impressions 
Évaluation :
5

Customer Service is outstanding at this facility!

SANDRA A.  |  Premières impressions 
Évaluation :
5

Except for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.

Bethanyann D.  |  Premières impressions 
Évaluation :
5

Great service, friendly staff. Very helpful

Timothy F.  |  Premières impressions 
Évaluation :
5

Charlene and the rest of the staff are friendly, helpful, and easy to work with!

SAVANNAH MARIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corinne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert G.  |  Premières impressions 
Évaluation :
5

The entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson

loRita N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Expérience générale 
Évaluation :
4

My only suggestion is to include lights within the storage units!

SIGNALEONIE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASSAADHACHEM H.  |  Premières impressions 
Évaluation :
5

Also Due to changing start dates at my new job I needed to change shipment dates. Unfortunately there was a mix up and my boxes were shipped to Hayward California and not San Francisco. When I explained to Uhaul representative that I needed them in SF he informed me there was a 100$ fee and he would wave it due to the mix up. As of now it appears that charge still stands. I do not think I should have to pay this fee since I selected delivery to SF but the website stated that there was no storage available so my boxes would need to be stored in Hayward.

Daniel V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey S.  |  Expérience générale 
Évaluation :
5

Great and reliable service at friendly prices....thanks Uhaul

Abhishek A. 
Évaluation :
5

The owner is really nice!

juliana C.  |  Premières impressions 
Évaluation :
5

A1

MICHAEL B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICDAVID P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURJOSEPH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce B.  |  Expérience générale 
Évaluation :
5

The manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.

VINCENTP S.  |  Expérience générale 
Évaluation :
5

Please answer call at local branch. Whenever I tried to call, but I couldn't reach to any staff.

BYUNGSAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
1

NO STARS, HORRIBLE. I will never use U-Haul again. In the course of the move my brothers and I all used U-Haul. You can't talk directly with the local providers, only the main number. You will wait 30 - 60 minutes on hold to talk with someone. Why can't you guys hire more operators? Charge an extra 5 % for your services but ANSWER THE FREAKING PHONE!

Russell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

First time user! Great experience, wish we had one closer to home!

WILLIAM H.  |  Expérience générale 
Évaluation :
5

My experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.

RAMI A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
5

Beyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.

VENKATAG B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell S.  |  Premières impressions 
Évaluation :
5

The sales person was very helpful.

Jacqueline B.  |  Premières impressions 
Évaluation :
5

Satisfying experience.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney D.  |  Expérience générale 
Évaluation :
1

I rented a truck to use the next morning to fill my box. It was rented to another person without informing me. I was unable to move. The stuff did not care. Then it was almost impossible to cancel the ubox. A total nightmare.

Jolika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joohee Y. 
Évaluation :
3

There were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.

Jose G.  |  Online Move In 
Évaluation :
5

The uhaul employee was super helpful and made the move into the unit very easy!

Jason H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard J.  |  Expérience générale 
Évaluation :
5

Access Hours AMAZING!!!! very convenient

KYI S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin C.  |  Expérience générale 
Évaluation :
5

Excellent customer service - good information; coureous interaction; great assistance at every step. Good communication; excellent value. Very impressed.

Adah M. 
Évaluation :
5

Bottom Line…everyone I encountered there was a rock star. The manager (maybe Jason?) was awesome. The two attendants at the front desk were exceptional even with a constant line. The gentlemen with the forklift was the man! And a younger women schooled me on backing up my ten footer with a trailer, so impressive and overly friendly. My only complaint, minor…is the fact that I don't get a prorated rent. I paid over 210 bucks for three containers for three months, two of those containers were in for a week a piece and one container left the day I paid. I'm still hoping to get that refund as I paid for the month the day I took it out. But again all the employees were awesome.

William K. 
Évaluation :
3

Quite simply the worst customer service I have ever experienced. Your phone system is miserable and the promised wait times have no connection to reality. You cannot connect to the location that you wish to speak to and the agents who answer the phone are poorly trained. The only redeeming fact was that the personnel at the Forest StreetLocation in Denver we're kind, courteous, knowledgeable and efficient.

JEFFERY M. 
Évaluation :
4

When we originally shipped the Pod, we did not have a lock for it. I was told that a lock would be put on by U-Haul and the key taped to the Pod. When it arrived at our destination, there was no key to be found and I could not access the pod. When I called U-Haul, the only answer I got was "You're going to have to rent a tool to cut it off yourself." I was very upset at this. When I spoke to our local delivery rep, I was told pretty much the same thing, but Vanessa, the rep, worked with me to get a U-Haul agent to cut it off for me, since it wasn't my lock. She was extremely helpful in coordinating this effort, and made the move worthwhile.

Wanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
5

Ryan was great. Good team out there. Thank you.

Frederich D. 
Évaluation :
5

Ryan was extremely knowledgeable and the manager, Robert, addressed all my concerns.

Essie M.  |  Premières impressions 
Évaluation :
1

The team placed a random lock on my U-Box without my consent, and failed to provide a key to unlock the box. I had to pay my mover extra to wait for me while I went and found a tool to physically cut the lock off. The team also refused to give me a refund.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri E Z.  |  Premières impressions 
Évaluation :
1

Our container was due in June 30 with delivery July 1. The box arrived June 22 and delivery could not be changed. We have spent hours on the phone (3 hours on the 22nd), and have never been hung up on or transferred to "no where" EVER. My wife e-mailed uhaul and a member of management was supposed to call her by June 29th and that never happened Delivery of the box a debacle. scraped the sidewalk because of the half inch clearance. Box couldn't go over speed humps in the neighborhood....so box left. Person who called said box would have to be in the street and we would have 30 minutes to empty it. What is that?? We are both in our late sixties. That rep hung up on us too...however we dialed the number right back and got the same rep. We didn't think we would ever see our possessions again. Somebody named Fredi called and wanted us to look at our invoice. ...WHY. The only positive thing was Rafael of Reliable Movers in Las Vegas. There is not ONE good thing to be said about UHAUL.

Steven P. 
Évaluation :
5

Mr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.

Eric L.  |  Expérience générale 
Évaluation :
3

1 small table legs are broken. one medium size mirror are broken. but other stuff are safe. I don't know when it happened.

Young C. 
Évaluation :
4

Traffic and commuting is something that can't really be avoided. Uhaul was really responsive when u called to ask about the drivers ETA etc.

Mikayla G. 
Évaluation :
2

Poor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours

James H.  |  Expérience générale 
Évaluation :
3

The lady who delivered the UBox to my home was very professional and friendly. But one (with AA accent) of the customer representatives on the phone was rude. My UBox was scheduled to arrive at Moscow ID on June 16 but was late for almost a week. I was told by the customer service representative that a refund of $50 per day for the late shipment would be credited back to my account upon completion of the order. However, instead of receiving the refund, I got charged $92.15. This is ridiculous

Yaoying A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakita W.  |  Premières impressions 
Évaluation :
5

AWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!

malik h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie W.  |  Expérience générale 
Évaluation :
5

Richard was really friendly and very quick to help me get access to my box when I came by to unload :)

katy H. 
Évaluation :
5

awesome facilities super clean staff are great and very helpful

michael m.  |  Premières impressions 
Évaluation :
4

The app was on the fritz the day I rented a truck and loaded the box. Fortunately the friendly staff could help me.

Reynaldo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britta H.  |  Expérience générale 
Évaluation :
5

The service is excellent thanks

Jose L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASWENDELL B.  |  Premières impressions 
Évaluation :
5

Employee that assisted us checking in the truck was very helpful and pleasant.

Toni M. 
Évaluation :
1

Returned boxes yet they are continuing to charge me for them. Have called numerous times and left messages with no response from the manager. Still have not been refunded the money.

AMY S. 
Évaluation :
5

Perhaps offer a smaller size box for moving less items.

Pamela T. 
Évaluation :
5

Excellent communication and customer service. We were exceptionally pleased with this whole experience, the Chantilly location included. I don't have suggestions for improvement. Merci!

Melissa H. 
Évaluation :
4

The agents I worked with on both ends of the trip were professional, pleasant, and thoroughly competent. They impressed me, and I recommend them highly. The box arrived five days late, but I received a fair refund for the delay. The box iteself was a reasonable size, and I had no problems loading or unloading it. I would use Uhaul Ubox again.

matthew M. 
Évaluation :
5

Great facility with a great staff. If we are back in the area we will be using this facility again.

Clara E.  |  Expérience générale 
Évaluation :
5

Merci.

Noreen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merlin H. 
Évaluation :
5

Mr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.

Troy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george L. 
Évaluation :
5

Very nice staff but problems at location delayed pickup and had to rent a truck.

David C. 
Évaluation :
5

We had a wonderful experience with each and every uhaul employee we were in contact with. We found that everyone was professional, especially Sheila, the lady who delivered and picked up our boxes.she was fantastic and knows how to drive a forklift like a professional driver.

DEBORAH B. 
Évaluation :
4

The Trinity destination location was not properly listed on the UHaul.com website. The location listed has closed down. The actual location is about 2 miles south of there. I answered question 1 as "Average" only because I never visited that location. The U-Box was delivered to me. You might add "N/A" as a possible response to that question.

Daniel A. 
Évaluation :
3

Repack containers the way you would pack your own stuff. Apparently my original UBox was damaged and my belongings needed to be moved to another UBox. I was EXTREMELY disappointed and disheartened to see that my belongings were repacked into another UBox with such carelessness. So many of my things were damaged beyond repair and need to be replaced - when I originally packed my UBox in such a way as to minimize any possible damage. I won't be using UHaul again.

CJ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corinne G.  |  Expérience générale 
Évaluation :
5

Work with MovingHelp to provide better customer service. We ended up waiting almost an extra month to get our stuff delivered due to an issue with arranging a pick-up, with which MovingHelp did very little to help.

Dale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer Z. 
Évaluation :
3

The staff here in San Antonio is phenomenal especially BJ who set up delivery and removal of my UBOXES. She is a jewel. My issue with UHaul is there is no pro rating system. You pay for the month even though you only use 5 days.

Debra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corinne G.  |  Premières impressions 
Évaluation :
5

Only comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.

Michael H.  |  Premières impressions 
Évaluation :
5

I always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!

Nancy I.  |  Expérience générale 
Évaluation :
5

A great experience from start to finish. Staff was ALWAYS helpful in setting things up, making changes needed, and answering a lot of questions.

Karl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reza z.  |  Premières impressions 
Évaluation :
5

The service and the driver/delivery lady was awesome! She was able to negotiate our unique driveway and placed the containers in the perfect positions. The same was true on the drop off end of our transaction. Our experience using this service couldn't have been any better and will be recommending this option to any/all that we speak with.

HARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B.  |  Expérience générale 
Évaluation :
5

Great service, safe environment.

Colin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G.  |  Premières impressions 
Évaluation :
1

I had to call multiple times after my U-Haul box was not delivered at the agreed-upon date. It was difficult getting in touch with anyone who knew what was actually happening and once I did my U-Haul box was still delivered late with that being said I still have not been refunded the $50 per day regarding my late arrival of the U-Haul box this makes me very upset as I was told I was to receive a refund I will not be using your service in the future and I will let others know to also not use your service as your company did not uphold your end of the deal by delivering my box on time and or refunding me for the days it was delivered late. The communication of these issues was also very poor-no one ever reached out to me initially and I made hours long worth of phone calls trying to figure out what was going on. Also the U-Haul box that in my driveway for three days longer than I would've wished as it was delivered late and could not be picked up until later date. I plan on calling you guys again today but I suspect I will be on the phone for hours trying to figure this out in which I'm dreading. I would like a refund.

stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B.  |  Premières impressions 
Évaluation :
4

The drive(Nina i beleive was her name) was amazing and communication was great.

Diego S. 
Évaluation :
5

Great employees! Thanks for all your help!

LORI P.  |  Premières impressions 
Évaluation :
4

Overall this is a great way to move - but Uhaul needs to improve the logistics and coordination between branches. I placed the order for everything online but it seemed as though Chantilly and Woodland had to take the orders anew each time (re my address, the card payment, etc) and I'd receive calls that sometimes I couldn't pick up and then I'd call back and have to re-do the entire order anew (it felt like). In Chantilly when I called the agent made a mistake and told me my whole order was postponed a week because I hadn't picked up... but when I finally got on with the supervisor turns out there was no issue. Again, if the coordination was better handled and more streamlined these mixups wouldn't happen, and I think this is maneagable by Uhaul. The drivers and pickup crew were EXCELLENT and the general service is also great (I'll look to this for my next move) but Uhaul needs to smooth out the logistics and coordination between branches.

Olivia F. 
Évaluation :
5

I found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!

Janine O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R.  |  Premières impressions 
Évaluation :
5

Excellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.

Abdul K.  |  Premières impressions 
Évaluation :
5

Excellent service And outstanding customer support! This is my third experience with U Box, this move (so far, not at the end yet) has been exceptional!

Darlene H. 
Évaluation :
4

We were absolutely pleased with our service from start to finish. Please keep up the good work!!

Erin H. 
Évaluation :
5

Everyone at the facility was extremely nice and helpful. I would like to express my extreme disappointment with the service I received from the regional manager regarding my UHaul charges. I originally reserved a UHaul trailer for 17 days (~$670 including tax and trailer insurance); however, an hour into my drive, I had unforeseen car problems beacuse the trailer was too heavy. A friend took my trailer to the closest UHaul store and I moved all of my stuff into 2 UHaul containers and shipped them across the country- an additional $1800. The trailer comes with a 6 day reservation, therefore, I was only refunded $230 for the additional 11 days that I had planned to have the trailer. I only had the trailer for 26 hours and was charged ~$440. I asked for consideration of more of a refund since this was basically a 2 day rental AND I spent an additional $1800 to ship my stuff instead. Additionally, the facility was able to reserve the trailer to someone else sooner than they were expecting (UHaul charging 2 customers for the same trailer for the same day). I was told by the regional manager that I could only get $230 back. This idemosntrates that UHaul is more about making money than being fair to their customers. The onsite staff was amazing at both UHaul facilities, but there is certainly a disconnect with decision makers at higher levels. This lack of compassion during a highly stressful time (moving across the country) has definately made me rethink using UHaul again.

JOHN B. 
Évaluation :
5

Everything about UHaul made our move easy- very professional staff, would highly recommend Sharon & Martin Edwards

SHARON E. 
Évaluation :
5

With one exception, all Cases and Managers were exceptional! I won't comment on the negative, but will reinforce the positive! Great problem solving skills, and a fine recognition of a paradigm that required elevation to a manager, who handled the oddity well and very timely!

Mitchell K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALTER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Very friendly, helpful staff, clean facilities, would definitely come back!

WILLIAMHAYWARD C.  |  Expérience générale 
Évaluation :
2

I was lied to from the start of my order. My boxes were delivered to my house on time and picked up to be moved to the new location as specified. From there everything fell apart. My boxes were supposed to be delivered to Roanoke (Melrose) on July 2 or 3. That never happened. Boxes scheduled to go July 7 didn't leave. Reschedule July 9 with arrival promised on July 14. This caused conflict with medical appointments for my family who are cancer patients. The online website indicated July be 15/16 for arrival and unload at U-Haul. The boxes were shipped to Roanoke (Hershberger) location, wrong place. So we had to transport each box to our Ferrum location. The first box be was not ready when promised noon. We got there at 3 and had to wait for an hour. Causing us to be late unloading. The next day we were told to call ahead so we called prior to leaving our location and still had to wait over an hour to get our box. Now we had limited time to unload and return the box by close of business. The next morning I was charged for another month rental after I was told I would not be charged due to all the inconveniences. I spoke with many area managers and location managers with no positive results. This was the worst experience I have ever had and I can assure that I will NEVER use U-Haul for anything ever again.

Charlotte T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Staff is excellent

Sarbdeep S.  |  Expérience générale 
Évaluation :
5

The woman who helped me reserving my unit in-store was very helpful!

KAYLEIGHALISSA N.  |  Premières impressions 
Évaluation :
5

It was an amazing experience.

Sarbdeep S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M.  |  Online Move In 
Évaluation :
5

The guy was very friendly

Sherry A. 
Évaluation :
5

One of the small knobs on my dresser broke off. The manufacturer sent me a new one for free. My foam mattress topper got a little dirty as it was not covered.

Edward P. 
Évaluation :
5

excellent service

Doug G. 
Évaluation :
5

I was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.

Morgan R.  |  Online Move In 
Évaluation :
5

I had an idea that I would need 3 or 4 containers - including my storage facility (10X15). I needed 4 containers for the townhouse and 2 containers for storage. More than enough pads were provided and returned (most in their original bags). I would only change one thing - tf you get them on trailers - make sure the lift gates work before the Uhaul driver leaves or before you leave the Uhaul place. It cost me a full day of packing and my help for the day with that. Not good.

Victoria P. 
Évaluation :
5

The best service I have ever recieved. The whole staff. Thank you.

Jon M.  |  Premières impressions 
Évaluation :
5

Your staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!

Emilie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
4

Ryan was very helpful

Elaine H. 
Évaluation :
1

I moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE

Carlene E.  |  Expérience générale 
Évaluation :
5

Nice storage with reasonable prices. Craig and Ryan provided great customer service

Syed S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM S. 
Évaluation :
5

The staff were all super friendly. The move was easier than others I have made and the cost was lower than others

ellen N. 
Évaluation :
4

I can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329

Gregory R.  |  Expérience générale 
Évaluation :
5

Could not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!

Aaron A.  |  Premières impressions 
Évaluation :
5

Friendly and willing to help

Jason G.  |  Premières impressions 
Évaluation :
1

The service was extremely poor, the Ubox was suppose to be delivered at my location on August 3rd but the staff could not trace/locate my Ubox till august 6th. Will never use Uhaul again. I have moved several times so but this was the worst move so far.

Shravani S. 
Évaluation :
5

Everything went amazing Thank you UHaul team

Afaf A.  |  Expérience générale 
Évaluation :
3

The cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...

Marcella P.  |  Premières impressions 
Évaluation :
5

I'll like the security and the frenly people.

Rene S.  |  Expérience générale 
Évaluation :
5

Excellent service all round. Professional attitude of staff very much appreciated

Patrick S. 
Évaluation :
5

Great experience.

Inmar P.  |  Premières impressions 
Évaluation :
5

It all went very well. The staff were friendly and very helpful. I would recommend this facility to any of my friends.

TERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
5

We could not have been more pleased with the entire move process using UHaul's UBox service. We moved from the Washington, DC Metropolitan area to Monterey, CA. The process was seamless and the personnel we dealt with through the entire process were amazing. We just had our delivery today 6/21, on time, no damage and the driver even waited for us to quickly unload the container so we wouldn't have to leave it in the driveway. Again, thank you so much for the fantastic care you provided with our move. Highly recommend this UHaul Service.

robert Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie E. 
Évaluation :
4

We were estimated to need 6 boxes and ended up with 10, we were tremendously underestimated. I would like to mention Chardonnay. She delivered and picked up our boxes. She is a tremendous employee. Very respectful, very efficient, very customer friendly. I hope UHAUL knows what type of employee they have with her. If I had a moving company, I would want her to work for me!

alice D. 
Évaluation :
3

Staff was always friendly. The problem I had over the years was the inconsistency of having my UBox ready when I arrived. I almost always had to wait for it.

COLETTE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome C. 
Évaluation :
4

Great service and location

Sandra M.  |  Expérience générale 
Évaluation :
5

I had a very positive experience. I appreciate the friendly atmosphere. Thanks:)

mahvash k.  |  Premières impressions 
Évaluation :
4

The only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.

Wade G.  |  Expérience générale 
Évaluation :
5

The entire staff were extremely helpful!

Ora C.  |  Premières impressions 
Évaluation :
5

Friendly staff and excellent customer service.

Rebecca K.  |  Expérience générale 
Évaluation :
5

S.O.

Rhonda M.  |  Expérience générale 
Évaluation :
4

Did not see facility but boxes were in good shape.

Sandra D. 
Évaluation :
1

There was so much miscommunication. U-haul and delivery company recommendation had terrible communication. I had to hire another mover on my own to deliver my u-box because I could not rely on u-haul. It was a very stressful situation. I have spent so much money in the past on uhaul and I am hesitant to use this service again on future moves.

ELIZABETH M. 
Évaluation :
5

They pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.

Edison G.  |  Expérience générale 
Évaluation :
3

Order 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5

Maye J.  |  Expérience générale 
Évaluation :
5

This facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again

Barbara D.  |  Expérience générale 
Évaluation :
5

😁

Hendrik D.  |  Expérience générale 
Évaluation :
1

We had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1,5 hours to be served.

Andrew D.  |  Expérience générale 
Évaluation :
1

It was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!

Pierre B.  |  Expérience générale 
Évaluation :
2

I did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.

Shellye P.  |  Expérience générale 
Évaluation :
5

Thanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.

Oliver P.  |  Expérience générale 
Évaluation :
4

The friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.

Brian H.  |  Réservation 
Évaluation :
4

IT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!

mark b.  |  Expérience générale 
Évaluation :
1

Horrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.

James T.  |  Expérience générale 
Évaluation :
1

Communication, Communication, COMMUNICATION! First, I was sent an e-mail that advised me that someone from your Chantilly location would be contacting me to make arrangements for when delivery would be made. NO ONE CONTACTED ME. Second, I was given a number to call in the e-mail where nobody answered, thus requiring me to physically make the 20 mile trip to the facility. Third, I was told that the driver would be calling me within the next couple of hours after my reservation to ensure boxes could be picked up and dropped off on the same day (That was Thursday), only to get a VM the FOLLOWING SUNDAY stating that "there's a slight chance that they can "fit me in" to pick up the boxes (meaning that my boxes were now NOT ABLE to picked up the same day - contrary to what I was told at time of scheduling). After AGAIN making yet another trip to the Chantilly Facility on Monday, I was told that the scheduler (Chardonnay) would be calling me to schedule a time for drop-off and pick-up on Wednesday. Again I received no call, so AGAIN (on Tuesday) I headed to the Chantilly facility. This time I was assured that everything was okay and delivery driver (Chardonnay, who I'm now told is actually the "scheduler") would be calling me. AGAIN, I received no phone call so I took the initiative to call her and she said that everything was worked out, but that she didn't have a firm time for me. When I asked an approximate time for delivery on Wednesday, she told me probably between 8:30 and 9:00 am, BUT, will call me to confirm. AGAIN, I received no call, so I took the initiative and texted her at 5:23 pm on Tuesday, only to have her return a text which said, "He does not know yet, so I can't really say." Frustrated, I texted again at 9:50 pm asking if her driver knows what time delivery would be, and I received no response. Since I heard nothing from ANYONE at the Chantilly facility OR the Driver, OR ANYONE from U-haul, I took the scheduler at her word and planned for a 9 am delivery. I made sure my HIRED help was on the scene, and waited, waited, waited. NOTHING. So, once again I made the trip to the Chantilly Office, only to find out the truck was broken but they were working on getting a new truck (Meanwhile, I've taken a day off of work; was paying workers to unload, only to to have them sit and wait, and STILL didn't know what time my boxes would be delivered.) In the end, I finally did get my boxes delivered, but only after speaking with the General Manager. What's most frustrating, and from a Customer Service perspective, downright UNACCEPTABLE is that in speaking with the delivery driver, I was told that the truck broke down two days before - meaning that EVERYBODY, from the scheduler, to the facility manager, to the General Manager KNEW that there was a problem, yet NO ONE communicated that to me, and NO ONE bothered to make other arrangements with me. In short, not only did U-haul not communicate with me, but more disturbingly, t

James T. 
Évaluation :
5

Too many furniture pads.

Christopher T. 
Évaluation :
3

Moving help is the worst service I have ever used.

Sam T. 
Évaluation :
1

It was a bad experience!! My things didn't arrive on time and I got no update on when it would arrive! I got a guaranteed delivery date but it didn't arrive on that day and I had to call them 100 times and different offices to track down where my box was so I can get my thing. It was very frustrating.

Rozy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
2

Phones not working for days so a clients can’t arrange services needed;Instead of customer service, clients are an inconvenience to the staff; Had to call the help line to get any assistance.

Anne L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos H. 
Évaluation :
4

All the problems had on my order were solved in a fast and excellent way, however some more coordination between different sections of U-Haul will be desired. As an example, my U-box had 11 days of delay and nobody informed me, and 1 day before arrival I have received a notification that the U-box storage had to be paid shortly, which obviously was a mistake due to the late arrival of it.

Massimo B. 
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