Évaluations des clients U-Haul Moving & Storage of Chatsworth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chatsworth

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Eric F. le

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Electronic check-in took a long time, asking many of the same questions answered when making the initial reservation. Then after I got my key and was ready to go, the truck was blocked in and I had to find an employee to move another truck, which took significant time as they were all helping other customers.

Jaewha K. le

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Had a very friendly service, as promised everything was ready for me. I was very much so satisfied with their service.

Ernest S. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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I think every thing is prefect

Michael W. le

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Maria was very helpful and patient. She made this a pleasant experience for me and my family. The return process was very easy as well. Thank you!

David O. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Rental and pickup was great unfortunately less than two hours into my 6 hour trip I was pulled over by CHP because the trailer was listed as stolen. After about 45 minutes in freezing weather the CHP officer received confirmation from U-Haul home office that the trailer had been reported stolen but was recovered and never removed from the hot sheet. Very inconvenient.

Manolo S. le

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Everything went smooth but the windshield of my truck was very dirty. The staff was amazing

Anthony D. le

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Le client n'a pas laissé de commentaire.

BARUCH G. le

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Excellent service

Ernesto V. le

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Answer questions about pricing and rental time frames clearly. I had to ask numerous times to get answers and ended up getting very defensive answers from the employee.

Ravnit B. le

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Le client n'a pas laissé de commentaire.

Michellemarie S. le

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The staff at counter for check-out and staff when I returned the U-Haul are friendly, professional, and helpful. I have reserved U-Hauls from this location in the past and will continue for future and recommend to family and friends.

Gabriel P. le

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Le client n'a pas laissé de commentaire.

Bryce K. le

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Le client n'a pas laissé de commentaire.

Kenneth S. le

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They were really busy but one of the owners went out of his way to come help me. They had already rented pretty much all the stuff but he called someone that had not shown up and got me a trailer on cancellation and comped me a dolly for my time waiting etc. great service like that keeps me coming to that location there are much closer Uhauls to me but these guys are awesome so I go the extra miles to them

Robert S. le

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Staff very helpful, professional and friendly.

Edward M. le

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Le client n'a pas laissé de commentaire.

Cristian P. le

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Truck needed to be serviced on traction control and stability something

Mark C. le

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Le client n'a pas laissé de commentaire.

Ziad R. le

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Le client n'a pas laissé de commentaire.

Helen D. le

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Excellent customer service, fast in and out, polite, respectful and personable.

Michael L. le

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Le client n'a pas laissé de commentaire.

Benjamin P. le

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Le client n'a pas laissé de commentaire.

Randall H. le

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Very pleased with the people working there.

Jerald B. le

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Staff at U-Haul Chatsworth is simply the best!

Thomas F. le

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Le client n'a pas laissé de commentaire.

Edmund J. le

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Le client n'a pas laissé de commentaire.

Phil A. le

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Le client n'a pas laissé de commentaire.

Alan V. le

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You can't underestimate friendly and happy employees. They were efficient and did their job well still had time to smile and be happy.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Steven Y. le

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Le client n'a pas laissé de commentaire.

Jay R. le

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Bad cd le 3 times on. Trailer

Tianwei J. le

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Le client n'a pas laissé de commentaire.

Amir B. le

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Wash and clean the trucks and check for safety measures/maintenance

Arash Z. le

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More desk help needed.

Louise W. le

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the wing mirrors were really hard to move, I was on the road before I realized I could not see out of the right side - stopped but couldn't move them - had to go back different lights were coming on about the tires - very iffy

Mary H. le

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Stop switching locations that would be helpful I got a lot of phone calls from different locations and it was very confusing as to where I'm supposed to go versus where I'm supposed to drop it off that needs to be fixed a little bit

Michael C. le

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Always friendly keep up the great work.

Michael S. le

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Le client n'a pas laissé de commentaire.

Frederic F. le

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The location and its employees were well above average. But, the online reservation process was a frigging nightmare. So much so that I’ll likely never use it again and am inclined not to use I-Haul again.

Mitchel G. le

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There was a long line when I got there, but because there were 3 people serving everyone, the line went remarkably fast. Also, a gentlemen literally checked-in within a few minutes when we pulled in, so I couldn't be any happier, in all honesty. I hate moving. Who doesn't, right? But THIS UHaul location only made my move that much easier, and I couldn't be any more grateful.

Rebecca T. le

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Woman who waited on me gave me the wrong return location on my paperwork, much further away from the Walnut location that I wanted. She highlighted another location and said she was highlighting the Walnut location. I didn't look at it until I was at the Walnut location. The guy at the Walnut location was kind enough to let me leave it there, instead of miles and miles away. Very poor customer service!!!

Michael A. le

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The staff was friendly and helpful. The ignition was a bit tricky on the truck, but they showed me how to work it.

James D. le

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people were nice and easy to talk to.

William D. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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Le client n'a pas laissé de commentaire.

Zareh V. le

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Le client n'a pas laissé de commentaire.

Kimber O. le

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Everyone who assisted us this entire rental was amazing!! The pick up was quick and easy, Maria knew everything we wanted and the truck was ready. We then called customer service and was able to get an hour extension and the person I spoke to was more than understanding and helpful! The drop off of the truck was also so great! It was quick and easy and the attendant outside was awesome!

Sarkis K. le

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Le client n'a pas laissé de commentaire.

James B. le

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Nice and friendly

Patrick M. le

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Le client n'a pas laissé de commentaire.

Sally N. le

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The lady who checked us in was beyond helpful and sweet, the gentleman who checked us out was speedy and nice. Everything was easy, quick and we were pleasantly surprised by how this part of our moving was the easiest part of the day. Thanks again ??

Jay R. le

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Everything thing went great ??

Monica H. le

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Le client n'a pas laissé de commentaire.

Adrian B. le

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None

Egidio R. le

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Very good service and smooth

Kimberly P. le

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The guy didn’t show me the button to push when there was no load. The inside windows were discussing I had to clean them. Over all no customer service.

Walter M. le

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Le client n'a pas laissé de commentaire.

Margaret W. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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Not sure how you can improve on these fine people at this location. Today the power was off, and we still got our vehicle in about 10 mins.

Mary D. le

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Le client n'a pas laissé de commentaire.

Thelma W. le

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Le client n'a pas laissé de commentaire.

Javier S. le

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Le client n'a pas laissé de commentaire.

Dan M. le

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Le client n'a pas laissé de commentaire.

Dan Z. le

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Le client n'a pas laissé de commentaire.

Melanie C. le

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A pleasant experience all around. The online reservation and check in made things really easy.

Larry B. le

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Store opened with only one cashier and at least 6 customers in line. Eventually another cashier opened up. Slow checkout process is frustrating.

John T. le

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Nothing at all, your doing a fantastic job

Karen J. le

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Dolly was very nice. Suggestion, customers with reservations should have a priority and not wait behind those that don’t. Especially if customer has done online checking.

Fran V. le

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Le client n'a pas laissé de commentaire.

John O. le

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Le client n'a pas laissé de commentaire.

Mark N. le

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Stay open till 8:00

Bradly P. le

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Maria and Jeff are outstanding and taking care of their customers I’d recommend this location to everybody

Bradly P. le

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Maria Jeff and the rest of the staff at this location are outstanding and taking care of their customers I would recommend them to everyone

Edmund J. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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Service was quick and employees are excellent !

Doug M. le

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Your online reservation experience is flawed and I cannot recommend it to anyone.

Richard M. le

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Manavaz P. le

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Le client n'a pas laissé de commentaire.

Nadir N. le

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Le client n'a pas laissé de commentaire.

Natalie C. le

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Staff was friendly and helpful

Joseph M. le

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Le client n'a pas laissé de commentaire.

Bradly P. le

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Maria and the entire staff at this location are outstanding in the service and treatment of customers. Thank you guys you’re the best!

Milton S. le

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I was in a tight situation and the young man who helped me in the counter was very helpful with my situation I was pleasantly surprised . Then I called because I needed to keep van till the next day and the person who helped was also very nice and professional took care of me also so that 2 out of 3 and the 3rd was the extra equipment purchased was there and ready to go it was a good experience....

Elaine M. le

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I was stressed to the max, but the staff was very patient and helpful. I even experienced an unexpected event and they were helpful and understanding. Thank you so much

Sucharitha R. le

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This is good is good place to rent truck anytime . All employees are friendly and helpful

Larry W. le

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Fuel tank 1/4 full which I returned it 3/4 with no discount, driver mirror damaged. Going to Use another vendor next time , tired of dealing with u haul

Donald K. le

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Great customer service

Danene M. le

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Horrible....a 19.99 uhaul costs me 80.00 in gas to go 24 exact miles and its costs me an additional 89.00 plus an additional 45.00

Brian B. le

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Le client n'a pas laissé de commentaire.

marco S. le

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The ladies that were there this morning were very helpful and the customer service was excellent. They made sure I got the truck size that I needed. Thank you!

Victoria W. le

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Le client n'a pas laissé de commentaire.

Edmund J. le

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Clean the cup holders. They had sticky bottoms.

Charles K. le

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I would suggest you include dolly on truck Thank you

Robert B. le

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The employees are great! The store is clean. Everything is wonderful. The only recommendation is generally how long the process of the rental of a vehicle takes. Enterprise rental pretty much hands you the keys and you can be out within minutes. Granted a car rental is less involved in general than renting a moving truck. When I do an entire online process before arriving to the rental center, I would assume most of the process is completed. But when I get to the check out, I feel it takes longer than it needs to. I feel you can find a way to streamline the entire rental process a bit when just renting a van without any boxes, dollies, etc. Just a van. Thank you!!! -Robert

Lawren C. le

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The local mover helped us move fast and knew their jobs..Phil, Daneil,&Oscar...keeping their phone number aswell...

Michael M. le

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Real nice staff!

Mark H. le

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Le client n'a pas laissé de commentaire.

tony H. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Le client n'a pas laissé de commentaire.

cheryl s. le

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The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

mark w. le

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We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Lydia P. le

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Very nice employees

cheryl s. le

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Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

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