The van I rented gad filthy windows that I could barely see out of. One of the vents for the AC was completely missing.
MIGUEL RCustomer Reviews for U-Haul Moving & Storage of Chatsworth
Testimonials From Recent Customers
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Vehicles are never cleaned when I pick them up. They should be cleaned and ready to go.
BRETT TIt’s good and good people
SINAN SThe young girl in the front desk was very polite answered all my questions will be back for sure Thank you
EDUARDO PI need a rental truck for 4 hours max. I Drove my car to U-Haul to a box truck for couple of hours and can not park my car on U-Haul property even there was empty 4 parking spots. I was at U-Haul at 4pm and must return by 8pm. So there is no way I will hold the parking spot for unnecessary time. Employees must need to make good judgment.
SAMIP PMerci.
PATRICIA WKeep up the good work!
MICHAEL SOpen trailer was passenger tire was under inflated.
EDDIE EGreat service. Quick and friendly. thanks guys!
BETHANY ANot enough workers
Brian STrailer has a frayed strap and was not able to be used. The wire extension was incorrect and opposite the car signals.
KEITH LEverything was super simple with the app and the n store experience!
Daphne PI rented a trailer for ONE DAY - 10/22 (4:04PM) to 10/23 (11:26AM), not even 24 hours. My credit card has been charged for 2 days. Now I have to take the time and energy to get this money back when it's obvious that I returned it on 10/23, NOT 10/24.
SHAD WNo dolly was provided. Approached by multiple groups of men in the parking lot being very forceful about offering moving help and trying to give me their business cards - felt very unsafe, I am a single female. The location of pickup and drop of was changed multiple times. I was 2 hours late for my move in because of the change in pick up was moved to a different town over 20 minutes away, and was told I'd be credited for this inconvenience and was not. I was charged full price. When I arrived at the location the truck was not ready at all and the store attendant had to go find keys for multiple other trucks and move them around so I could even access the truck. Again making me even later to my move in time. Worst experience I've ever had. I paid for a dolly I didn't receive and was never credited as promised. Filing a formal complaint. 0 stars
Megan GNothing - everything went smooth and easy - staff were all exceptionally polite and helpful.
JOHN TStaff here are friendly. Even the branch manager, Jairo, is very nice.
JOSEPH SHey can I please get a $20 refund I filled the tank up way too far over 3/4 of a tank when it was only at half tanks? Merci
BRETT HPleasure as always! Hairo and his team are all great. I'm a regular and I never had the slightest hiccup in any form. Nothing but great experiences. I will fill the survey 5star and put the good words for this team each and every time just to show my appreciation. This team deserve it.Thank you all. Sepehr from Mattress By Appointment Chatsworth.
SEPEHR TThe van was very dirty
MITCHELL ZI had a great experience
ALAIN GThe customer waw excellent, I would defiantelt recommend them to a friend !!
CLARENCE TI always have a good experience at this location. Jairo's customer service is always on point. Would definitely recommend this location.
HAGOP KThe guy running the show Friday, very friendly, on top of his game, pleasure to deal with. However, you are understaffed, previous customer cleaned out a trailer on your lot. Nails, screws, tile and dirt. I was asked to drive over the pile, got a bolt in my tire tread, no flat but come on ... I got a broom and swept it out of the driving lane. The pile was still there the next day . Your guys could use some more help. One tire on the trailer was less than 2/32 The other 3 were great. As usual, thank you for your great service. I will be back again. Wish you had some larger enclosed trailers...
DANIEL RThe service was fast and easy, very professional thank you
EDWIN AI was asked to move the truck out of an enclosed small area… I did not feel comfortable so I asked a worker to move it out and he hit the equipment that was behind the truck. The rentals should be moved and ready to leave moving forward, not having to back up and maneuver the rental out of a small space. They can do better with customer service. The rate was not explained to me, when I was asked to pay I luckily read the small print because the amount on the screen was over $100 more than what I was told when I made the reservation on the app. I am not happy… they definitely need better management.
BRANDI AWould recommend this U-Haul location, but not U-Haul. U-Haul uses bait and switch tactics. I booked a 17-foot truck, but they switched it a few weeks before the move to a 20-foot truck. Did they offer to pay the difference? No. A few days before the move, they changed the location, adding 20 miles onto my bill. Did they offer to pay the difference? No. This is not the first time they've done this to me. Would not recommend U-Haul.
FRANK MEverything went extremely smoothly. Thanks.
LAWRENCE RAs usual...excellent service and spot on customer service. The city is very fortunate to have U Haul and its scope of business. I hope the standards you have set stay in place and serve the community...I use your company all year round and don't think of changing to another rental truck facility...honestly.
ROGNA CGreat communication.
JACKSON EThe manager was very helpful and made suggestions on my rental. I forgot his name but I went in Friday am to rental our truck
SANDRA FNothing, the Chatsworth people are great!!!!!!!!!!!!!!!!
THOMAS HVery helpful. A little long wait in the morning because there was only one person working at 8am, but still great service and very helpful.
NANDINI B | Premières impressionsContinue with the good swiff service. Thanks
Anthony FThe truck was filthy and I could barely see through the dirt on the windshield. Food was stuck on the passenger seat. i was over charged for another day as employee obviously didn't get around to checking in the truck for over 2 hours after I returned it on time. Totally disappointed!
BRETT TStaff was accomodating
Antonio VIt was a pleasure like always. This location and the staff have always been professional, Straight forward to the point, helpful and efficient. Hairo has a great team there and seems like everyone knows their parts and how to execute them in the best possible way. The trucks are always clean and mechanically sound. Thank you once again. From Sepehr @ Mattress By Appointment Chatsworth.
SEPEHR TThe van was great. Exactly what I needed. Issue with my original reservation being changed at the last minute delaying my moving plans and distance to location. Representative at pick up location was not able to clearly explain charges to me. Owner explained it to the rep but never addressed me directly…weird experience. Representative on phone credited me $50, which I appreciate. I've used UHaul exclusively for decades, and will continue doing so. Today's experience could have been a lot better.
James TOnly one employee helping a customer filling up propane 3 propane tanks. Had to wait approximately 10 minutes. When the employee finished with the propane, another employee came out of a room to help. The 20' truck I rented had not been washed and the windshield was so dirty I could barely see out of it.
Matthew HKeep up the good work!
THOMAS HMy experience was top notch from the initial reservation made, to my experience at the front counter to pick up and return. Everything was great.
MICHAEL BNothing Great Service
ROBERT GI along with another person standing in line had made reservations in advance so that I didn't have to stand in a long line in order to get the truck. Instead, it took well over half an hour of waiting which translates to my movers charging me $100 for half an hour of delay, since they were there on time. If customers with reservations have to stand in the same line as ones who don't, why bother telling us to make a reservation for fast check-in? Your customer service was excellent once I made it to the front, but otherwise, I was not happy with the additional amount it cost me to get this truck.
Shahriar GVery helpful and friendly.
DONALD L | Expérience généraleTried to give us a truck with flat tire and no gas. Online check in is way too long of a process. Even new truck they replaced with smelled like pee inside.
Marissa GMaria was great, she helped me with everything. She was there to get the truck to me & when I came back the same day to return the truck she was still there working. Great location to pick up your U-haul for your next move.
ASHUR YEquipment like hand truck and furniture blankets could be ready in the truck when I pick up using the app.
Peter SEverything went very smoothly!
TODD AVery friendly and professional staff. My only place to rent trucks.
Josephlawrence TAlways a pleasure doing business with UHaul in Chatsworth! The entire team and the GM are all amazing. My go to place for truck rentals. Kudos to you all. Sepehr from Mattress By Appointment Chatsworth.
SEPEHR TAll vehicles should be FULL of fuel before leaving the yard. That way customers know exactly how much fuel to replenish before turning the vehicle in. It is extremely difficult to guage how much fuel to replenish if only a fraction of the tank is full when they leave the yard. More often than not I have paid more than I needed to when I've rented from U-Haul in the past.
STEPHEN FThe wait time was minimal, the car handled fine, there was no additional charge or any surprises, everything was explained clearly, highly recommended A+++++
ROBERT SThe location and the staff and management were helpful and supportive. Our issue was with the vehicle. This issue has been submitted to the management and corporate. Management helped with the situation. Very thankful.
SIDNEY FMake sure the employees that helped me. Are recognized.
PAUL SFriendly staff. Great customer service.
Enrique PSurprise by the superb customer service and courtesy.
OSVALDO PFuel was 1/8 of a tank, even though it was listed as 1/4. I am upset the truck had such little fuel and I had to go add fuel immediately
Kevin MI didn't know that the passenger side outside mirror required pulling out. Really, not much to say negative as this has been a smooth transaction with this Uhaul for decades (many rentals).
STEPHEN FAbsolutely amazing crew here at the Chatsworth location. The best ever uhaul or matter of fact any car rental facility I have worked with. These guys are all great . A very caring and respectful team that always work efficiently, correctly and patiently. I have never experienced any hiccups or problems with anything. I appreciate you all. From Sepehr at Mattress By Appointment Chatsworth!
SEPEHR TPick up was easy and smooth.
MANUEL GEmployees, friendly, and helpful and easy to work with!
BRETT TFriendly quick
RONALD BHave a lift gate for your trucks or widen your ramps for easier haul in
Petros AEmployee made things difficult at first with payment and generally not accommodating. I had called the day before to ask if they would help me load the car into the dolly and they said yes. When I got there it was a different story with an attitude especially when I told them it had engine problems. I have no experience loading a vehicle to a tow dolly and I felt abandoned at first. I had to go back to him and then he showed me how to load the vehicle and strap down on one side. When did the other side apparently I did something wrong because it became loose during the journey and I had to keep ratcheting up the belt until I just gave up. It is a good thing there was also a chain tied to the axle. I think you guys should be more involved in the setting up of the tow dolly before something serious happens and it is splattered all over the news
gregory gThe truck is very old. The mileage counter is not visible all the time, it goes in & out. Same with the the amount of mileage available for the gas. Next, time I would insist on a newer vehilce. The staff was very friendly and helpful, but they just have old equipment. I give them an excellent
ASHOK ABe honest.
Rommel Cnot enough staff, took 50 (fifty!) minutes to wait in line and receive the truck even though I reserved it days ago. if you're not going to property staff the location, there needs to be a kiosk with a way to finalize contract and receive keys without a person. app was basically useles as it implies some type of "self service" which does not exist, and online reservation allocated a truck size to me that was not there. also, online defaulted picking up my reservation to 9pm (when you're not even open) when I was wanting 9am. and you close at 5pm, I ended up waiting in lot behind other waiting customers sitting in trucks to turn in vehicle but no one was there, waited for 30 minutes not realizing that your employees had left for the day while we were still waiting there. whole experience sucks, frustrating and wasted 1,5 hours of my day before and after waiting for employees that were not staffed to satisfy customer need. really terrible. the actual team members who helped me were very nice and competent. there just needs to be 5x more of them and actually open the hours when customers need you.
William sExplain the one way charges to the customer when they make the reservation in person. Was very shocked to find out the I was automatically charged an additional $450 when I returned the trailer.
DAVID JIt seemed the trailer came with a crack in the plastic housing for the light but other than that clean well working great condition
Justin HVery friendly and helpful.
DONALD L | Premières impressionsNothing ,it went well
ERIK BExcelente Servicio y la ayuda muy bien también
Walter D | Premières impressionsThe manager is amazing. Friendly and helpful. Great smile and attitude!
Donna F | Expérience généraleGood people. Responsive staff.
Vidal M | Premières impressionsEveryone at the facility was very friendly.
DONOVAN D | Premières impressionsI moved out, because every time I went to use my unit, I was hassled and harassed by day laborers. Often times they even block the entrance to the parking lot. Terrible experience. The staff is helpful, and other than being understaffed often, they were fine
DEREK C | Expérience généraleI wish there was longer hours to access my unit.
Julie G | Expérience généraleSuper easy and fast
Alissa S | Déménagement en ligneExtremely helpful kind and understanding. Efficient when it came to my schedule.
Karen P | Expérience généraleThe gentleman was so extremely nice and helpful it made me feel bad that I couldn't use the facility he works at. He found us a storage for our large items. my 1st day in la and he was my favorite person I've meet here!
stacy m | Expérience généraleMaria is a very nice lady and very helpful . Merci
LUIS T | Expérience généraleU-Haul staff really stood out and went above and beyond.
Alan O | Expérience généraleThe light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.
Randall B | Expérience généraleYour branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10
Elena S | Expérience généraleGood customer service as well as efficiency
MATTHEW C | Premières impressionsThe new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe
DEREK C | Expérience généraleThe manager was polite but condescending. He initially couldn't find my reservation and then didn't acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn't have a larger one when he had just told me that there was one bigger when he couldn't find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I'd call the police but he didn't seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I'd originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn't told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn't make me feel valued as a person but as just another nameless faceless customer who clearly doesn't have feelings and shouldn't speak out their thoughts when they're being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.
Randall B | Premières impressionsThank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.
Ralph L | Expérience généraleMerci
JANET L | Premières impressionsThe phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!
German T | Premières impressionsThe reps were amazing, Timothy did a great job explaining everything and helping me out.
Tierra E | Premières impressionsThe team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!
Kelly L | Déménagement en ligneTimothy has excellent customer skills.
Phylis S | Expérience généraleTop floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!
Cynthia C | Expérience généraleMr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.
Shayne S | Premières impressionsExcellent customer service.
Phylis S | Premières impressionsI had to cancel my request as the doors were broken and I couldn't access the storage unit. I needed to off load stuff that day and couldn't wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.
Jennifer M | Expérience généraleI am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.
Heidi W | Expérience généraleUhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert
Patricia C | Expérience généraleBEYOND EXCELLENT!!!!❤️❤️❤️
Patricia C | Premières impressionsSuper nice employees
Michael M | Expérience généraleOne problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.
Stephen K | Déménagement en ligneHighest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that's how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we'd love to move all of our storage needs to you. Thank you for providing exceptional service
Gregory P | Expérience généraleThe employee that help me was very nice n he explained everything to me very helpful
Norma A | Premières impressionsI've used you guys for 2 moves this year and had great experiences with all aspects
sally m | Expérience généraleCorey is really nice I appreciate your help! Merci.
MEGAN M | Expérience généraleStaff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.
Tamell W | Expérience généraleThe store personnel are always professional and helpful. They're also personable and pleasant to deal with. What a great staff you have.
Debra S | Expérience généraleThe entire store location, access, individual service, and extra movers were great
Heidi L | Premières impressionsExcellent services
DMITRII M | Premières impressionsMuy buen precio
mariela T | Déménagement en ligneI rented a storage unit was given an access code n unit number but was denied access
Rickey S | Déménagement en ligneOverall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...
Beverly R | Expérience généraleAntonio is great, professional and super helpful. He made all transactions smooth and easy.
Wayne T | Premières impressionsI want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!
Kevin T | Expérience généralethey were professional and very helful. They made the process.
Daniel S | Premières impressions.
Richard M | Expérience généraleThe service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!
cheryl s | Premières impressionsWe have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!
mark w | Expérience généraleVery nice employees
Lydia P | Premières impressionsStephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!
cheryl s | Expérience générale