Customer Reviews for U-Haul Moving & Storage of Chatsworth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chatsworth

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Thaddeus P.
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Customer did not leave a comment.

Kenneth L.
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Customer did not leave a comment.

Edward K.
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Customer did not leave a comment.

Tony B.
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The issue I have is the rental progress online Sent me to the wrong location.. had to pay my movers additional fee because I was a hour late This is unacceptable!

Enrique G.
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Customer did not leave a comment.

Olakunle A.
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service was a great experience approach was beautifully, Keep it up

John J.
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Great service.. very wuick

Jorge G.
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Customer did not leave a comment.

Nelson T.
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Overcharged

Jimi R.
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Customer did not leave a comment.

Art B.
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Customer did not leave a comment.

Jose C.
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Have more available dollies to rent

Hector G.
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Everything was top notch. Very good customer service. Efficient and smooth process throughout.

Raymond C.
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Customer did not leave a comment.

Michael W.
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Smooth transaction, prompt service. Will use again.

Reza G.
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Your Staff is great, always making our renting experience easy.

Michael A.
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Customer did not leave a comment.

Alvaro L.
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Michael B.
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Chasity H.
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Sahak B.
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Suzanne J.
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Anthony L.
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Hugo M.
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You guys are running business professionally ; and courtesy; keep up.

Douglas M.
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a+

Nilza L.
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Customer did not leave a comment.

Robert W.
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This location is run well, Dolly,Maria and the guys know their business.I rent 1 to 2 trucks a week and am always satisfied. R.W. Chatsworth Ca.

Santos F.
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Customer did not leave a comment.

Javier C.
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Have available parking for truck rental customers. Marie is always a pleasure to deal with.

Omar S.
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All I'm can say is good service thanks peace.

Douglas M.
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I don't like at all Uhaul changing their policies every time I rent a truck. This time is was taking my picture and calling a 3rd party to verify my identity. Isn't my drivers license and credit card enough?

Hrag Y.
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I have to say that the equipment I rented exhibited transmission issues on the highway. It kept jerking back and forth upon accelerating from 35mph to 40 mph. Also, the lock on the back was jammed causing me to waste 25 minutes to play with it in order to unlock it. The manager took the time to listen to my frustrations and acknowledged the issues with the vehicle then gave me a discount. I’m very appreciative of that which is why I will keep coming back to this location.

Logan E.
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Very professional, fast, and to the point. Super easy process. I will definitely recommend this location to friends and family. Wonderful experience and easy.

Magued W.
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Jeff was above and beyond. He explained everything in details and was patient with my question and concerns. He made me feel comfortable and well informed. I haven’t done a moving fir many years and Jeff made the experience flawless and I am really grateful for his support and advice. Thank you.

James R.
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Nothing that I can see. Reserved on-line and all Customer Service Reps were very helpful and courteous on check out and return.

Michael M.
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Make a little cheaper..

Bill O.
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The computer system did not find my reservation, several emails and finally a phone call fixed the problem that I should have to get stressed out about.

Tamara A.
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Customer did not leave a comment.

Ben Z.
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Ben Z.
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Everything was good, thanks.

kimberly O.
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Yesid N.
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James V.
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I usually rent from this U-haul vendor and am always well served.

Roger W.
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The UHaul team did a great job! Thanks

Helmut D.
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Staff were very friendly and helpful. Easy in and out. One complaint - Inside of windshield was extremely dirty/cloudy. Driving into the sunset was difficult.

Richard S.
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The guys at this location were very nice and helpful. They offered free coffee and donuts. In spite of being very busy on a Sunday morning, they did their best to get everyone out with they’re rental. A big shoutout to the guys at uhaul of Chatsworth!! Thanks

GREGG G.
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Brakes on my vehicle squeaked when applied. Not a problem, but something that should be looked at. I wish you had a frequent renter program for vendors like me that need vans on a pretty regular basis.

DAVID G.
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I returned the 15' enclosed truck over 1 hour early, but was so tired that when a worker in the yard told me "don't worry, the truck is checked in" I accepted what he said and went home to lay down. The next morning I got a call from the same U Haul office asking where the truck was? This location is understaffed and communication "could be better". I was afraid the next thing the person calling me would say is he is calling the police to report the truck stolen. BAD!

Darin P.
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N/A

Clara H.
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Provide better customer service. No one helps with your rentals. No one around to ask questions.

Gordon B.
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Very friendly customer service

Timothy P.
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The computer network, at the time of my rental dispatch was repeatedly malfunctioning, which made an already stressful afternoon even more stressful.

Lenora R.
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Customer did not leave a comment.

Ronald A.
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Josef A.
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What ever you promised to the customer just do it , do not find any excuses .

Michael N.
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Faster pick up

Luis L.
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Customer did not leave a comment.

Sheryl S.
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Excellent service. Fast, friendly, would definitely recommend to family and friends. Thank you!

Scott P.
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I had a truck reserved and they had to change my truck due to other people being priority. Ugh!

Jon J.
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Great Staff and lots of equipment available.

Gregg G.
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Exterior of truck was dirty. I use your rentals for vendor events. Doesn't look good for me when i pull up in a dirty van.

Jose G.
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Customer did not leave a comment.

Phillip S.
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Every part of the rental experience was first class. A very professional process start to finish. I would highly recommend this Uhaul location to everyone.

Angela F.
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After waiting 20 min. Dolly helped me with my rental. I had no notice about looking over van or that I would get a text. Dolly did not tell me that I would receive a text and to look over vehicle she just drove it up and off I went. when I got back Jefferson told me I dented the inside of van? I am a 60 year old woman that loaded bins and boxes inside?? How could I dent it ? honestly they were wrong for not reviewing van with me. Jefferson was smug and has no customer service skills. Uhaul usually walks the vehicle with customer so both parties know what is old damage. How do I know if it was not dented when I go it? So I paid $115 for dent and that is wrong to charge me. Shame on you for your poor business practices. I am posting a very bad review on yelp!

Christine R.
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Maria always remembers me and has my truck ready to go when I arrive very little to no wait time. So helpful!!!

Erfanollah E.
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Thanks

M N.
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Customer did not leave a comment.

Christian R.
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Henry D.
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Eric F.
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Electronic check-in took a long time, asking many of the same questions answered when making the initial reservation. Then after I got my key and was ready to go, the truck was blocked in and I had to find an employee to move another truck, which took significant time as they were all helping other customers.

Jaewha K.
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Had a very friendly service, as promised everything was ready for me. I was very much so satisfied with their service.

Ernest S.
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Customer did not leave a comment.

Jose M.
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I think every thing is prefect

Michael W.
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Maria was very helpful and patient. She made this a pleasant experience for me and my family. The return process was very easy as well. Thank you!

David O.
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Customer did not leave a comment.

Robert M.
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Rental and pickup was great unfortunately less than two hours into my 6 hour trip I was pulled over by CHP because the trailer was listed as stolen. After about 45 minutes in freezing weather the CHP officer received confirmation from U-Haul home office that the trailer had been reported stolen but was recovered and never removed from the hot sheet. Very inconvenient.

Manolo S.
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Everything went smooth but the windshield of my truck was very dirty. The staff was amazing

Anthony D.
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Customer did not leave a comment.

BARUCH G.
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Excellent service

Ernesto V.
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Answer questions about pricing and rental time frames clearly. I had to ask numerous times to get answers and ended up getting very defensive answers from the employee.

Ravnit B.
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Customer did not leave a comment.

Michellemarie S.
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The staff at counter for check-out and staff when I returned the U-Haul are friendly, professional, and helpful. I have reserved U-Hauls from this location in the past and will continue for future and recommend to family and friends.

Gabriel P.
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Customer did not leave a comment.

Bryce K.
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Customer did not leave a comment.

Kenneth S.
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They were really busy but one of the owners went out of his way to come help me. They had already rented pretty much all the stuff but he called someone that had not shown up and got me a trailer on cancellation and comped me a dolly for my time waiting etc. great service like that keeps me coming to that location there are much closer Uhauls to me but these guys are awesome so I go the extra miles to them

Robert S.
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Staff very helpful, professional and friendly.

Edward M.
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Customer did not leave a comment.

Cristian P.
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Truck needed to be serviced on traction control and stability something

Mark C.
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Customer did not leave a comment.

Ziad R.
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Helen D.
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Excellent customer service, fast in and out, polite, respectful and personable.

Michael L.
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Customer did not leave a comment.

Benjamin P.
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Customer did not leave a comment.

Randall H.
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Very pleased with the people working there.

Jerald B.
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Staff at U-Haul Chatsworth is simply the best!

Thomas F.
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Customer did not leave a comment.

Edmund J.
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Customer did not leave a comment.

Phil A.
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Alan V.
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You can't underestimate friendly and happy employees. They were efficient and did their job well still had time to smile and be happy.

Joseph M.
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Customer did not leave a comment.

Richard M. | Overall Experience |
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cheryl s. | First Impressions |
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The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

mark w. | Overall Experience |
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We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Lydia P. | First Impressions |
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Very nice employees

cheryl s. | Overall Experience |
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Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

No reviews have been submitted for this location.

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