Customer Reviews for U-Haul Moving & Storage of Chatsworth

5111 évaluations

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Merci.

ROOHANGIZ D. 
Évaluation :
5

I was greeted by a very nice young man that helped me completely. I love this location.

IOAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
4

Very quick knowledgable. I would've expected uhaul to give me the 14,95 $ price for the bigger trailer that was available, and not up sell me for lack of stock/availability But other than that it was a pleasant experience.

EDWARD P. 
Évaluation :
5

Great experience. Maria is outstanding and provided excellent customer service.

Chuck Q. 
Évaluation :
5

the line moved a little slow but good helpful people work here

HAKOB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahyar Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN M. 
Évaluation :
5

Nothing. Everything went very smoothly.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS O. 
Évaluation :
5

It was a great experience no issues here

Pierre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Great customer service!

LOUIS G. 
Évaluation :
5

I showed up after hours...but some workers were walking out after closing and were very nice and friendly and told me where it was okay to leave the trailer. I was skeptical of how easy/hard it may be to figure out the online/after hours drop off web site (Share),,,but that was very well done and easy to navigate. Of all the software-whomever made the after hour drop off website/steps did great. VERY easy and user friendly and VERY quick .--minimal steps - to the point and easy. Applaud that

Sumner S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHIAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSELLER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALINE G. 
Évaluation :
5

I did check in online first, but still, grabbing the U-Haul was extremely quick. I liked that. The guy after was also entertaining and nice. I just wish I got reimbursed more for the gas I put in, but that's more in U-Haul itself. The actual location was good.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALTAZAR M. 
Évaluation :
5

I'm in a period where I'm having to frequently move items between houses. Uhaul Chatsworth is my go-to place!

Gregory N. 
Évaluation :
5

nothing ,keep up the good work you guys have a great bunch of employees, easy to deal with always treat me right , especially a girl you have working there maria, she,s been there quite awhile really knows her stuff lots of experience you can tell nothing seems to frazzle her. very efficient Thanks Freddie.

FREDERICK A. 
Évaluation :
4

Nice & capable staff!! Chatsworth is fortunate.

LINDA A. 
Évaluation :
5

Convenient location—very friendly staff.

ENRIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed S. 
Évaluation :
4

This location is my got to. Never a hassle. Thanks

DARIN P. 
Évaluation :
5

Great Customer Service

STEPHEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMILA C. 
Évaluation :
4

It was fine, use them a lot but not sure what this survey is for, my last rental was a few months ago, but thank you as always. Mark

MARK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EBONY E. 
Évaluation :
4

The truck was ready as promised and the staff was great!! Keep up the good work!

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELSO T. 
Évaluation :
5

They were very nice and professional.

MONZELLAS W. 
Évaluation :
5

This place was right on. My registration was easy. The vehicle was ready at the right time. Easy to get the vehicle and easy to return.

PAMELA C. 
Évaluation :
5

I like my experience with your location , the truck was ready and clean. William is an amazing man. Thank you, 5 star rating.

SAMIR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luc S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BART S. 
Évaluation :
5

Always polite & nice employees every time I use this location.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
5

Top notch service, the best in the San Fernando Valley.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIN P. 
Évaluation :
5

Nothing keep up the good work,

FREDERICK A. 
Évaluation :
4

Some of the staff could be a little bit friendlier and acknowledge people when they come in to the store. The personnel who maintain and take in the trucks were great!

ARYAN A. 
Évaluation :
5

Great service staff.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

I reserved a pickup truck at 1:30 pm on Saturday February 27,2021, and when I arrived, I was told that the truck was not available, and that they had no other vehicle available at the time. Mr JORDAN BEMILLER asked me to give him a couple minutes to see what he could do. I stood at the front desk for about 45 minutes waiting for them to figure something out, and after almost an hour of waiting, they finally decided to give me a 10 foot trailer, which isn't what I needed but I did need something at that exact moment so I agreed to take it! After I agreed, the process proceeded to take longer than needed, something wrong with their trucks that wouldn't process or something like that. The point is that I wasted almost an hour and a half to obtain a truck that I didn't even need which was already inconvenient enough, and MR BEMILLER wouldn't even take my payment method after I explained to him that I was using an Apple Card that obviously does not have any numbers on the physical card so I was showing him my card info on my cellphone... He kept trying to tell me that he couldn't take it and that I had to bring another card in even tho someone else in the store, who I believe was his manager, repeatedly told him that the card I was using was perfectly valid. I have used this service before and everything had always been perfect, but this experience was honestly the worst, it set me back by a lot on my moving day. I strongly believe I shouldn't have even paid for the service because of how bad it was! But the truck was needed so I ended up paying it anyways. This was an unpleasant experience and made me very upset! - Edgar Hernandez

EDGAR H. 
Évaluation :
1

When I dropped off the truck, the guy who assisted me accused me of scratching the side panel on top meanwhile the whole truck was covered in scratches and scuff marks. I didn't hit anything or scratch the truck.

CHANNA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Expérience générale 
Évaluation :
5

Chatsworth Uhaul on Devonshire St. Is hands down the best in the valley. Customer service is top notch. Maria is always very helpful. Always recommend this location.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

The check in process, via my cell phone after hours last night (Sunday, Feb 21) did not work. I was informed today, when I called and spoke to a Chatsworth Uhaul rep, that the computers were down last night. That was painful. Additionally, after speaking with one rep at ChAtsworth, Ca, I received another call from another rep at Chatsworth asking If I was going to return the truck, which was sitting in their parking lot. ??????? I told them it was there at their lot, and they appologized fir the mistake. Seemed odd to me.

MARK W. 
Évaluation :
4

Merci

ARTUR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS D. 
Évaluation :
5

Maria, Tim, Carl and the rest of your staff are outstanding in their customer service. It's what keeps me coming back!

BRADLY P. 
Évaluation :
1

They were rude, then kept handing my paperwork to other people and then after I waited for 30 minutes already, told me they didn't have a truck for me. Even though we had been sent to them by another uhaul place. Got the truck late and they extended it but I didn't need an extended time. I needed the truck on time.

DOR P. 
Évaluation :
5

Its a easy process

SISIRA A. 
Évaluation :
5

Very professional staff . Thank you.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Jessica was super. She was able to accommodate us in a matter of seconds over the phone. And when we arrived, she had the van for us and we were out the door in just a couple of minutes. Very professional and considerate. We appreciate her service!! Thank you Jessica.

HUAN Q. 
Évaluation :
5

Great Staff. Excellent service. Well stocked boxes, mattress bags and shipping tape. I'm 65. Everything went smooth. Thank you u-haul on Devonshire in Chatsworth. I'll use them again in the future.

VIRGINIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everyone i spoke to was very friendly. The store & truck were very clean. Easy to access site for walk through. Overall, highly recommend. It was the best and easiest part of my move.

PATRICIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan K. 
Évaluation :
5

Friendly and very helpful staff

MICHAEL N. 
Évaluation :
5

Always satisfied with U-Haul Chatsworth

JAMES V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO G. 
Évaluation :
5

Excellent. Except that had to wait at list 30 minutes for some to take Tohelp to get my truck and other 20 minutes to fill up my papers but everything also was fine thanks I haul

ROBIN A. 
Évaluation :
5

Great service from counter to hook-up.

RICHARD P. 
Évaluation :
5

Rien

FREDERICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARESE P. 
Évaluation :
5

I was greeted by friendly employees who were able to quickly find my reservation and get the contract and truck ready quickly. The process took maybe less than fifteen minutes and we were down the road in the truck.

BERNARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO V. 
Évaluation :
2

Your online rental requests that the customer give information to speed up the rental process. However I find that the additional requested information online is just a waste of time. The same questions and procedures are conducted whether you complete the early check or not. The return check in procedure should be a quick and painless procedure. Yet, I found myself waiting 10 to 15 minutes for someone to even acknowledge that I am there? I use your services on a fairly frequent basis, and you can pretty much count on 45 minutes to an hour of wasted time between the initial purchase check in and the return check in. I am sure you have invested a great deal of funds into your computer system in an effort to speed up the process. It seems to me the process is no better today than it was 5 years ago. Bottom line, you need better trained employees, more motivated employees, or more employees, or a combination of all. I would use a different service if yours was not so close to my home. Hope you are listening.

CURTIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Thank you guys so much!

ARTUR O. 
Évaluation :
5

I frequent this location for other purposes, great service and excellent quality staff

michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG ROBERT D. 
Évaluation :
5

Keep up the great work!

MARK G. 
Évaluation :
5

William at Chatsworth location was great in accommodating me despite having a later reservation at Northridge where I was given a run around.

SYED R. 
Évaluation :
5

Great customer service Thank You

ROCKEY R. 
Évaluation :
5

Everyone there was helpful, kind and courteous. We trust this location anytime we need moving services.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOPOLDO H. 
Évaluation :
5

Best service ever. No need to improve.

BOB T. 
Évaluation :
5

Check in and return were both smooth and the reps were courteous. I had pleasant experience renting a van.

SHIGERU K. 
Évaluation :
5

Friendly, helpful, efficient, clean. What more can you ask for?

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Premières impressions 
Évaluation :
4

Customer service inside was a little slow and nothing was explained to me in person about insurance or anything. I had booked online, but I thought I might get a verbal summary in person. The man who looked the van over when we returned it was very professional and friendly. I think in the morning you might want to have a second person working so that people can check out faster.

SALVADOR G. 
Évaluation :
5

Excellent service à la clientèle

ROBERT F. 
Évaluation :
4

I talked to by phone or in person at least 10 uhaul personnel from the ordering process to drop off and they were all very professional, helpful and courteous.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA G. 
Évaluation :
5

Made a reservation two weeks prior to pick up and when in Ventura California at Thompson - when I arrived no Truck ? I even called the day before and they said your set to go. I drove over 400 miles to get to this location only to be turned back around for another 120 mile trip sending me to another location and making me pay loaders for sitting around for 2-1/2 hours. After requesting a mileage discount (again only after asking) I was provided with 50 extra miles and a credit of 50 $which actually came out to 13,22 $ - Very Unhappy Note The Devonshire office was GREAT - the Ventura office was under staffed and I had to complain in order to get action.

RICHARD EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Very Professional and friendly staff

NORIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Expérience générale 
Évaluation :
5

they were professional and very helful. They made the process.

Daniel S.  |  Premières impressions 
Évaluation :
5

.

Richard M.  |  Expérience générale 
Évaluation :
5

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  Premières impressions 
Évaluation :
5

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Expérience générale 
Évaluation :
5

Very nice employees

Lydia P.  |  Premières impressions 
Évaluation :
5

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Expérience générale 
Non reviews have been submitted for this location.

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