Customer Reviews for U-Haul Moving & Storage of Chatsworth

Évaluation :

5

Excellent service. Always kind staff.

Évaluation :

5

Lower the mileage rate

Évaluation :

5

Great service, got trailer. It was clean and well maintained, with new tires 

Évaluation :

3

I booked a month in advance, am a senior citizen and they did not have a dolly for me. Please confirm I was not charged for one.

Évaluation :

5

good people !!!

Évaluation :

3

The U-Haul truck that I rented smelled like an Indian restaurant threw up in it

Évaluation :

5

everything was great. Assistant at the counter was very courteous and helpful

Évaluation :

5

The manger/lead was so amazing! He was personable and was so helpful. He made sure the equipment was in great shape for me to use.

Évaluation :

5

Excelente Servicio y la ayuda muy bien también

Évaluation :

5

The staff was very attentive and make the process very easy.

Évaluation :

4

Hard to return trailer. Minimal room to access your lot and park the trailer.

Évaluation :

5

The staff is friendly and accommodating. Fortement recommandé!

Évaluation :

5

Great service

Évaluation :

5

No improvements needed that I can see. Staff was courteous and knowledgeable. Easy check in and an easier check out.

Évaluation :

1

My truck couldn’t lock it had nothing for the hook to hold on to I had to tie knots anyway I could

Évaluation :

5

The manager is amazing. Friendly and helpful. Great smile and attitude!

Évaluation :

5

I had to use the truck almost the whole weekend and the process of pickup/ drop-off was the easiest I've ever experienced with a rental. The staff was friendly & super helpful. Would absolutely recommend this location!

Évaluation :

5

Le service à la clientèle était génial. The process was easy & quick!

Évaluation :

5

I can't think of anything that needs improvement. The whole process was easy and user friendly. Very good customer service as well.

Évaluation :

5

This is the nicest, cleanest I-Haul I've ever been. Thecstsff is friendly and helpful. We will be back on 2/12

Évaluation :

3

The attendant was friendly and helped connect my trailer. But when dropping off the attendant just said for me to leave it there n didn't check me out like at other uhaul facilities.

Évaluation :

5

N.D.

Évaluation :

5

The manager was great

Évaluation :

4

This store manager is the reason I travel several cities over to rent. He's a pretty special guy that gets customer service.

Évaluation :

4

I highly recommend Canmove. They move me from 4 bed to 1 bedroom home. Very reasonable. Father&Son worked fast and helped arrange furniture. Personable and efficient. I can't say more about them! You should definitely use them.

Évaluation :

4

Check the mileage of the rental car and the amount of gas left in the car against the paper trail.

Évaluation :

5

merci

Évaluation :

1

Make sure your tea. Members explain the rental contract and don't just think everyone knows what's going to happen and get charged 2 or 3 days after rental is returned to charge people

Évaluation :

5

They are honest, friendly, fast, and the area is realy clean.... I like it.

Évaluation :

5

Been to this location twice in a week. Amazing and friendly customer service. Will definitely be back.

Évaluation :

5

Both checking in and checking out was fantastic. You have a wonderful staff there.

Évaluation :

5

Good people. Responsive staff.

Évaluation :

2

Reservations I always get call to be notified my reservation is not available at the place where I made it and it is only available 5 or more miles away same on you u haul ur reservation system sucks fix it if u want to keep our business

Évaluation :

5

Rent the 10 footers with ramps.

Évaluation :

4

All the staff I came in contact with were courteous, kind, and knowledgeable. I've been to this location 3x because it works out perfectly every time. Happy Holidays and Stay Blessed.

Évaluation :

4

The first interaction I had was on Tuesday with a female store clerk. She was only mildly helpful. I asked about the auto transport situation, and she wasn't really giving that much information or any reassurance. The interaction made me cancel my reservation for the auto transport until I could get some more information. I came back on Thursday (2024/12/12), and the male store clerk was more helpful to the last one. He was able to quote how much or how it will be with the auto transport. He was also able to give a rough estimate on how much having U-Haul load the car to the auto transport along with the reassurance that they'll have these boards that will increase the elevation of the car in case the height clearance were not met. He was also able to give pertinent information on how to transport computer monitors. That was a huge help. On Friday (2024/12/13), I was able to come in and pick up the truck and auto transport. Since this was my first time, I asked a lot of questions, and the two clerks were able to answer me fully although I did have to instigate all the queries. I only wish that they could have been more preemptive in orienting their customers especially the likes of me who has never driven a truck, let alone drive one with an auto transport and driving to another state. Also, I wish there was more information given about the gasoline situation. (More on the gasoline situation later.) I did feel kind of rushed at a few portions of the interaction. I was being methodical and really thorough. I also saw no other customer, so I felt confident that I was not holding anyone up. I really appreciated the tip on taking pictures of the truck and auto transport to make sure that I would not be liable on anything. The next day when I arrived at my destination, I called the number on the contract and the number was for a Chevy dealer. I called U-Haul Moving & Storage of Chatsworth, and the male voice who answered was really helpful. He checked the information. I really appreciated the clarification on the amount of gasoline to put in the car. Because of this hint, I was able to fill the tank with the correct amount. (I wish car rental places would copy this practice.)

Évaluation :

5

I lost more than 3 hours because they sent me to the station 8 am and they were closed until 11:30 am then I had to drive to another station to pick up the truck, I lost almost half of my day and had to pay 3 guys for doing nothing.

Évaluation :

5

Didn’t have the availability that I needed.

Évaluation :

5

Everyone at the facility was very friendly.

Évaluation :

5

The original truck only went 40 miles an hour I had to come back and exchange the truck for a truck that was working which delayed my trip by 1 hour. I had movers meeting me which I had to pay them extra because I went over time.

Évaluation :

2

I moved out, because every time I went to use my unit, I was hassled and harassed by day laborers. Often times they even block the entrance to the parking lot. Terrible experience. The staff is helpful, and other than being understaffed often, they were fine

Évaluation :

5

I wish there was longer hours to access my unit.

Évaluation :

5

Super easy and fast

Évaluation :

5

Extremely helpful kind and understanding. Efficient when it came to my schedule.

Évaluation :

5

The gentleman was so extremely nice and helpful it made me feel bad that I couldn't use the facility he works at. He found us a storage for our large items. my 1st day in la and he was my favorite person I've meet here!

Évaluation :

5

Maria is a very nice lady and very helpful . Merci

Évaluation :

5

U-Haul staff really stood out and went above and beyond.

Évaluation :

4

The light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.

Évaluation :

5

Your branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10

Évaluation :

5

Good customer service as well as efficiency

Évaluation :

1

The new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe

Évaluation :

1

The manager was polite but condescending. He initially couldn't find my reservation and then didn't acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn't have a larger one when he had just told me that there was one bigger when he couldn't find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I'd call the police but he didn't seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I'd originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn't told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn't make me feel valued as a person but as just another nameless faceless customer who clearly doesn't have feelings and shouldn't speak out their thoughts when they're being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.

Évaluation :

5

Thank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.

Évaluation :

5

Merci

Évaluation :

5

The phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!

Évaluation :

5

The reps were amazing, Timothy did a great job explaining everything and helping me out.

Évaluation :

5

The team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!

Évaluation :

5

Timothy has excellent customer skills.

Évaluation :

2

Top floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!

Évaluation :

5

Mr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.

Évaluation :

5

Excellent customer service.

Évaluation :

3

I had to cancel my request as the doors were broken and I couldn't access the storage unit. I needed to off load stuff that day and couldn't wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.

Évaluation :

5

I am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.

Évaluation :

5

Uhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert

Évaluation :

5

BEYOND EXCELLENT!!!!❤️❤️❤️

Évaluation :

5

Super nice employees

Évaluation :

5

One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.

Évaluation :

5

Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that's how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we'd love to move all of our storage needs to you. Thank you for providing exceptional service 

Évaluation :

5

The employee that help me was very nice n he explained everything to me very helpful

Évaluation :

5

I've used you guys for 2 moves this year and had great experiences with all aspects

Évaluation :

5

Corey is really nice I appreciate your help! Merci.

Évaluation :

4

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Évaluation :

5

The store personnel are always professional and helpful. They're also personable and pleasant to deal with. What a great staff you have. 

Évaluation :

4

The entire store location, access, individual service, and extra movers were great

Évaluation :

5

Excellent services

Évaluation :

5

Muy buen precio

Évaluation :

1

I rented a storage unit was given an access code n unit number but was denied access

Évaluation :

5

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Évaluation :

5

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Évaluation :

5

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Évaluation :

5

they were professional and very helful. They made the process.

Évaluation :

5

.

Évaluation :

5

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

Évaluation :

5

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Évaluation :

5

Very nice employees