Customer Reviews for U-Haul Moving & Storage of Chatsworth

5146 évaluations

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Minor maintenance on your trailer would've made my moving a little bit easier. I had little difficulty with rear gate retainer due to what it appears to be a normal ware & tear ^*. However, all the staffs were friendly & prompt with everything ðŸ'

Byong C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
5

The entire staff of this facility is amazing. Excellent customer service. Antonio assisted me with what I needed in order to accomplish & fulfill my task with the proper equipment. Vince & Freddy have also been a great asset to this facility. They are attentive to their customers. I personally have had a great experience with this particular facility. Carl, Jeff & William were also a big part of this facility. Thank you for the amazing staff

NANCY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Give the store better WiFi for their tablets ;) They were and have always been awesome.

PATRICK B. 
Évaluation :
5

Maria, the manager was Excellent! She went ove and beyond the call of duty making sure I had the right size truck for my job as well as the right accessories. Thank you Maria and Uhaul

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Nothing at alll...came through with n short notice. Very pleasant and extremely helpful. Merci

DAVID K. 
Évaluation :
5

Great experience overall. My pick up location kept changing but they were able to accommodate me at the chatsworth location. The truck was great minus the inside it was dirty and still had ashes from cigarettes. Could've been cleaner specially with covid. But the staff was very nice and helpful.

LILIAN A. 
Évaluation :
5

Staff was great and Fernando should get a bonus!

THOMAS O. 
Évaluation :
1

I had a reservation for a 15ft truck at 12pm and when I showed up they didn't have my truck there! So I had to drive an extra 10-20 miles to get one. They have yet to refund or discount the 50 $guarantee that I was promised!

Gabriel A. 
Évaluation :
5

Increase your staff size. The individuals work diligently...courteously and accurately but have to handle way more than one customer at a time and literally do but I feel there should be more support given their exceptional efforts in doing their job.

ROGNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salomon S. 
Évaluation :
4

I put more gas than what I got the truck the meter wouldn't move up that's my complaint

GRACIELA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F. 
Évaluation :
5

Owner was great, very helpful and nice. In and out, super fast and easy. Merci!

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

The Woman (Maria I Believe) That Helped Me was outstanding very professional and very pleasant !!!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HELEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Every thing was good

MATIN M. 
Évaluation :
5

Nothing, You have a great crew working for you over there. I rent 2or3 times a month over there for my work , and its always a pleasure dealing with your crew Thank You.

FREDERICK A. 
Évaluation :
3

This is for uhaul in general and not location specific. Uhaul needs to get more organized. For long distance rentals, having 2 days prior to confirm reservation is ridiculous. I got screwed out of a 6x12 box trailer for a reason that made no sense and ended up having to get a 5x8 box trailer. Uhaul needs to up there game and employees.

Daniel D. 
Évaluation :
4

Check out outside agent very polite

SATAR K. 
Évaluation :
5

The staff here is so gracious and helpful. Moving is stressful enough and they definitely go the extra mile to help you out and make the rental as easy as possible

fabian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROL B.  |  Premières impressions 
Évaluation :
4

I wish there was a way to rent for over 24 hours but not pay for 2 days.

Angelica G. 
Évaluation :
5

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Wayne T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GISELLE D. 
Évaluation :
5

Merci.

ROOHANGIZ D. 
Évaluation :
5

I was greeted by a very nice young man that helped me completely. I love this location.

IOAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
4

Very quick knowledgable. I would've expected uhaul to give me the 14,95 $ price for the bigger trailer that was available, and not up sell me for lack of stock/availability But other than that it was a pleasant experience.

EDWARD P. 
Évaluation :
5

Great experience. Maria is outstanding and provided excellent customer service.

Chuck Q. 
Évaluation :
5

the line moved a little slow but good helpful people work here

HAKOB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahyar Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN M. 
Évaluation :
5

Nothing. Everything went very smoothly.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS O. 
Évaluation :
5

It was a great experience no issues here

Pierre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Great customer service!

LOUIS G. 
Évaluation :
5

I showed up after hours...but some workers were walking out after closing and were very nice and friendly and told me where it was okay to leave the trailer. I was skeptical of how easy/hard it may be to figure out the online/after hours drop off web site (Share),,,but that was very well done and easy to navigate. Of all the software-whomever made the after hour drop off website/steps did great. VERY easy and user friendly and VERY quick .--minimal steps - to the point and easy. Applaud that

Sumner S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHIAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSELLER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALINE G. 
Évaluation :
5

I did check in online first, but still, grabbing the U-Haul was extremely quick. I liked that. The guy after was also entertaining and nice. I just wish I got reimbursed more for the gas I put in, but that's more in U-Haul itself. The actual location was good.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALTAZAR M. 
Évaluation :
5

I'm in a period where I'm having to frequently move items between houses. Uhaul Chatsworth is my go-to place!

Gregory N. 
Évaluation :
5

nothing ,keep up the good work you guys have a great bunch of employees, easy to deal with always treat me right , especially a girl you have working there maria, she,s been there quite awhile really knows her stuff lots of experience you can tell nothing seems to frazzle her. very efficient Thanks Freddie.

FREDERICK A. 
Évaluation :
4

Nice & capable staff!! Chatsworth is fortunate.

LINDA A. 
Évaluation :
5

Convenient location—very friendly staff.

ENRIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed S. 
Évaluation :
4

This location is my got to. Never a hassle. Thanks

DARIN P. 
Évaluation :
5

Great Customer Service

STEPHEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMILA C. 
Évaluation :
4

It was fine, use them a lot but not sure what this survey is for, my last rental was a few months ago, but thank you as always. Mark

MARK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EBONY E. 
Évaluation :
4

The truck was ready as promised and the staff was great!! Keep up the good work!

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELSO T. 
Évaluation :
5

They were very nice and professional.

MONZELLAS W. 
Évaluation :
5

This place was right on. My registration was easy. The vehicle was ready at the right time. Easy to get the vehicle and easy to return.

PAMELA C. 
Évaluation :
5

I like my experience with your location , the truck was ready and clean. William is an amazing man. Thank you, 5 star rating.

SAMIR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luc S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BART S. 
Évaluation :
5

Always polite & nice employees every time I use this location.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
5

Top notch service, the best in the San Fernando Valley.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIN P. 
Évaluation :
5

Nothing keep up the good work,

FREDERICK A. 
Évaluation :
4

Some of the staff could be a little bit friendlier and acknowledge people when they come in to the store. The personnel who maintain and take in the trucks were great!

ARYAN A. 
Évaluation :
5

Great service staff.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

I reserved a pickup truck at 1:30 pm on Saturday February 27,2021, and when I arrived, I was told that the truck was not available, and that they had no other vehicle available at the time. Mr JORDAN BEMILLER asked me to give him a couple minutes to see what he could do. I stood at the front desk for about 45 minutes waiting for them to figure something out, and after almost an hour of waiting, they finally decided to give me a 10 foot trailer, which isn't what I needed but I did need something at that exact moment so I agreed to take it! After I agreed, the process proceeded to take longer than needed, something wrong with their trucks that wouldn't process or something like that. The point is that I wasted almost an hour and a half to obtain a truck that I didn't even need which was already inconvenient enough, and MR BEMILLER wouldn't even take my payment method after I explained to him that I was using an Apple Card that obviously does not have any numbers on the physical card so I was showing him my card info on my cellphone... He kept trying to tell me that he couldn't take it and that I had to bring another card in even tho someone else in the store, who I believe was his manager, repeatedly told him that the card I was using was perfectly valid. I have used this service before and everything had always been perfect, but this experience was honestly the worst, it set me back by a lot on my moving day. I strongly believe I shouldn't have even paid for the service because of how bad it was! But the truck was needed so I ended up paying it anyways. This was an unpleasant experience and made me very upset! - Edgar Hernandez

EDGAR H. 
Évaluation :
1

When I dropped off the truck, the guy who assisted me accused me of scratching the side panel on top meanwhile the whole truck was covered in scratches and scuff marks. I didn't hit anything or scratch the truck.

CHANNA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Expérience générale 
Évaluation :
5

Chatsworth Uhaul on Devonshire St. Is hands down the best in the valley. Customer service is top notch. Maria is always very helpful. Always recommend this location.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

The check in process, via my cell phone after hours last night (Sunday, Feb 21) did not work. I was informed today, when I called and spoke to a Chatsworth Uhaul rep, that the computers were down last night. That was painful. Additionally, after speaking with one rep at ChAtsworth, Ca, I received another call from another rep at Chatsworth asking If I was going to return the truck, which was sitting in their parking lot. ??????? I told them it was there at their lot, and they appologized fir the mistake. Seemed odd to me.

MARK W. 
Évaluation :
4

Merci

ARTUR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS D. 
Évaluation :
5

Maria, Tim, Carl and the rest of your staff are outstanding in their customer service. It's what keeps me coming back!

BRADLY P. 
Évaluation :
1

They were rude, then kept handing my paperwork to other people and then after I waited for 30 minutes already, told me they didn't have a truck for me. Even though we had been sent to them by another uhaul place. Got the truck late and they extended it but I didn't need an extended time. I needed the truck on time.

DOR P. 
Évaluation :
5

Its a easy process

SISIRA A. 
Évaluation :
5

Very professional staff . Thank you.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Jessica was super. She was able to accommodate us in a matter of seconds over the phone. And when we arrived, she had the van for us and we were out the door in just a couple of minutes. Very professional and considerate. We appreciate her service!! Thank you Jessica.

HUAN Q. 
Évaluation :
5

Great Staff. Excellent service. Well stocked boxes, mattress bags and shipping tape. I'm 65. Everything went smooth. Thank you u-haul on Devonshire in Chatsworth. I'll use them again in the future.

VIRGINIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everyone i spoke to was very friendly. The store & truck were very clean. Easy to access site for walk through. Overall, highly recommend. It was the best and easiest part of my move.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Expérience générale 
Évaluation :
5

they were professional and very helful. They made the process.

Daniel S.  |  Premières impressions 
Évaluation :
5

.

Richard M.  |  Expérience générale 
Évaluation :
5

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  Premières impressions 
Évaluation :
5

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Expérience générale 
Évaluation :
5

Very nice employees

Lydia P.  |  Premières impressions 
Évaluation :
5

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Expérience générale 
Non reviews have been submitted for this location.

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