Customer Reviews for U-Haul Moving & Storage of Chatsworth

5 766 évaluations

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The employee was very helpful and understanding.

Rick C. 
Évaluation :
5

Easy pick up and drop off, couldn't be happier and will use this location whenever we need a rental again.

Alexander T. 
Évaluation :
5

Maria Guerra has literally been the BEST employee I've ever dealt with at Uhaul over all the years my family, friends and I have rented Uhaul. She is amazing! Please promote her or give her an award or something, she honestly deserves it after how much she helped me out today

Rouzbeh B. 
Évaluation :
5

Everything was so smooth! From reserving the truck and tow dolly to picking up the equipment. Corey, Maria and Freddy were AMAZING!!!

Pedro R. 
Évaluation :
5

Staff was friendly and attentive. Transaction went smoothly

Janice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Corey is really nice I appreciate your help! Merci.

MEGAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector R. 
Évaluation :
5

No suggestions. Everything was good.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reece D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector R. 
Évaluation :
5

Very well operated.

Jeffrey R. 
Évaluation :
5

Everything went smooth and quick. I wouldn't need anything different.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
1

I have been using this location almost 3 years ( 21326 Devonshire St Chatsworth, CA 91311) First 2 years it was perfect but last 2 times in 6 mounts I got serous problems with customer service then I got stuck without fuel on De Soto and Devonshire without out fuel and there were saying just go to the first gas station , so what there trying to explain someone stole gas from tank !!! Next time no talking with customer just giving paperwork and saying go to lot R 1 which is wasn't clear for me , I'm not uhale Employe but after this experience I understood that it's simple as shit !! This people are need to get fired as soon is it possible!!!! 2nd time they gave me for pickup paper work fuel was almost 3/4 but when I walked by my self to pickup my van and removed Sighn showing (19,95 -or 19,99 ) so u had to remove then go true paperwork !!! Then I find out what they gave me it doesn't Match !!! 50 gallons difference??? Are u fucking serious? 2 times fuel problem !!! If you can't get it then I know your fucking employees stilling your fuel and trying blame on customer

Sargis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nhan N. 
Évaluation :
3

Better customer service

JACK F. 
Évaluation :
5

I just wanted to add that your employee MARIA was amazing! She was polite, kind, and beyond helpful. You are VERY lucky to have her as an employee. She is the reason I will return to this particular haul.

robin W. 
Évaluation :
2

I rented a uhaul and everything went wrong. First, I was told my rental (that I booked) in advance was unavailable. I was then referred to another location. When I arrived at the other location it was closed. The representative, Lauren, apologized again (as she alerted me to the cancellation earlier) and booked an alternate vehicle-- on the other side of town-- at a discounted rate. When I arrived at the location, Jeff Grodske used his personal phone to photograph my license!! I do not know if he is a manager or an associate as he was not wearing a name badge, but his name appears on the sales slip and said that was his name when asked. Smart phones record their data and licenses are confidential information. I absolutely feel ill. Please address this issue immediately. Date: 6-5-2022 Contract #23034317 Store# (711080) Chatsworth, Ca 91311

Omar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth E. 
Évaluation :
1

My assigned enclosed trailer was not there!! This has happened several times .... almost everytime I get assigned to the Uhaul in Chatsworth. I had a client waiting in San Diego...because of someone's incompetence that either messed up/ or changed something in the computer we arrived late. We are running a business just as you are....this was not acceptable.

janine G. 
Évaluation :
5

The inside surface of the windshield was not adequately clean. There was a haze on the glass, as if the cleaning cloth was NOT clean, so it left the glass with a film. However, the clean/prep crew was very helpful in answering my questions about rental vans.

Raymond I. 
Évaluation :
5

Quick, easy, and very affordable. Thank you.

Michael S. 
Évaluation :
5

I appreciate this locations availability and credit given that my original reservation could not be fulfilled due to a customer error.

Monica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nhan N. 
Évaluation :
3

Drop the vehicle off several hours ago at this point and still not yet received any confirmation via email. This should be instantaneous

Ethan G. 
Évaluation :
5

Very convenient location, Fast respond, .

Victorino M. 
Évaluation :
2

The guy at the desk called us after we dropped the van off with another employee and accused us of locking the keys in the van and threatened to charge us $150 for a locksmith. This is after the employee outside told us to leave the keys in the van and made a comment to us that it was a good thing we checked to make sure the doors weren't locked. Maybe they shouldn't ask people to leave the keys in a vehicle for this reason… horrible customer service !!!!!

Morgan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mohammad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy E. 
Évaluation :
5

Really great place and helpful people. Knowledgeable and easygoing. Just need little smile and welcome to people will make 100 % return customer and recommend customer place .

Samip P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loneathea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Please come this location is to much profesional and friendly they help all the time

Marco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrington W. 
Évaluation :
3

The only comment is that the truck was very low on fuel and after I drove off the fuel light came out so was bit disappointed.

Manuel P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MASON D. 
Évaluation :
1

I'm a repeat customer to this u-haul location for 3 years. They are always very professional and helpful. I rent trucks/trailers almost 18-20 times a year from here. Please take this review as a positive feedback guys to help you improve your service. It was a very smooth transaction today. I made my reservation online, as always. I went to the location, almost no waiting line, Cory checked me in easily, Bill hooked up the trailer and I was on the way in 10minutes. Perfect! After a long day of moving stuff, very tired of working hard and at the end of a hot Friday, I went back around 6pm to drop off the trailer as I always do and I can't wait to go home. I helped the guy to unhook the trailer and waiting for him to check me out, and here it comes, “According to the new rules, you have to use your uhaul.com account to check yourself out, we don't do it for you anymore.” It was obvious the guy wanted to help me but he was told to encourage customers for self-checkout. I already know how to self-checkout using uhaul.com or their app, because sometimes I drop off after-hours and it's the only way to do it in that case. But we were in working hours and forcing your customers to self-checkout when an employee is physically there in front of you is ridiculous. Self checkout is a long process, answering questions on the webpage one after another, taking pictures of the trailer etc. etc. People use your trucks/equipment to move stuff and when they're back there to drop off, they're usually very tired at the end of the day and they just want go out as quick as possible. So I asked them again to do it for me and he said they can not do it because management wants them to ask customers to use their online systems. I refused to do it and I went to talk to the General Manager of this Location, Cory, and unfortunately I got the same answer that I should try to do it myself first, and IF it doesn't work then the employee can help me to do it. I understand the motivation behind, pushing customers to do everything themselves so U-Haul will need less resources for customer service eventually. They want customers to do THEIR work. I get it. You can offer it as an option of course but can not enforce it. You guys are in Service business, and the only way to differentiate your business from competition is to provide better Customer Service and you're doing the opposite. It's nonsense to force customers for this just because A “genius” from HQ or Regional office asked the locations to increase the use of their online systems to improve some internal metrics. Come on you're better than that!

Burak Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F. 
Évaluation :
5

Great customer service. Quick in and out.

Paul R. 
Évaluation :
4

Took a while when returning the truck for someone to approach and help. Everything else was fine.

Mark R. 
Évaluation :
5

I recommend this store they are very professional and very good people

Marco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka W. 
Évaluation :
5

Great service and clean equipment. Would definitely recommend this place to my friends.

Francisco G. 
Évaluation :
5

Very easy process

Robert S. 
Évaluation :
5

Please don't make us make a reservation online on our phones. The process was so much longer than it normally is and it was so annoying. It makes me not want to rent something from uhaul

Martin F. 
Évaluation :
1

I showed up with my 1 year old baby to rent a trailer and was told that I NOW have to book everything online prior. It took me about 30 minutes to complete the reservation on my phone in the 95 degree heat plus an additional 30 minutes for the U-Haul staff to complete their paperwork and attach the trailer. The whole process took at least an hour to complete before I left with a trailer, and with a baby this is unacceptable! This new procedure didn't save any time and actually took much longer with numerous mistakes. I am VERY DISAPPOINTED and will consider other companies to rent from in the future!

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS L. 
Évaluation :
5

5 star facility, great manager and staff, highly recommended

Karen L. 
Évaluation :
5

For me ‘s well done

ROBIN A. 
Évaluation :
5

scheduling staff as awesome

Daniel C. 
Évaluation :
5

Great Customer service, very fast in and out with reservation! Merci

Nikolay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Great service all around from picking up the truck to returning it. Great staff

GILBERT F. 
Évaluation :
5

Your services were superb, couldn't ask for anything more … thank you !

K. A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Excellent

jay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edik A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
5

Very professional, streamlined rental. Reserved vehicle through the website. Gentleman behind the counter was very friendly and knowledgeable, which made the check-out quick. Everyone was very friendly. I would highly recommend this U-Haul location.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
5

Friendly and helpful people . Easy to business with.

Samip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akinthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salomon S. 
Évaluation :
5

The staff here were so kind!

Joyce S. 
Évaluation :
5

Andrew especially was great with return appreciate that!

TIM L. 
Évaluation :
5

Awesome U-Haul rental facility, great customer service!

Mary M. 
Évaluation :
5

Thanks to John and your General manager for their courtesy and help. I have been your neighbor at your site since the 1970's and appreciate your attention to keeping a clean and efficient business at this busy location.

Andre V. 
Évaluation :
5

The person who helped me that day was really helpful and I would return to this location again because of him. I was all over the valley looking for a truck that I already had reserved and I was not a happy customer until I got to the Chatsworth location and that guy with the glasses helped me. I wish I would have gotten his name.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Friendly guy in the office! East process.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enzo V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant S. 
Évaluation :
1

The trucked smelled like urine. I drove 80 miles in this disgusting truck and dropped off at Tustin where the staff also agreed it smelled like urine. Terrible experience and not sure why they would rent a truck like that.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
3

5 X 8 trailer was covered with mud. Tires were mismatched and one had to be changed out. Therefore, it took a lot of extra time to get processed.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne M. 
Évaluation :
5

Awesome experience thank you

Lorraine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
4

Things went smooth. Between my organized plans and UHAUL flexibility all worked out very well.

Heidi W. 
Évaluation :
5

Easy transaction.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Assaad D. 
Évaluation :
5

Truck needed brakes checked. While harder breaking on highway at higher speed, when putting on brakes, the steering wheel shook terrible. Did not shake in city driving at 35mph.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serjay K. 
Évaluation :
1

Charged for fuel and brought it back with the right amount

Domingo F. 
Évaluation :
3

Ended up more $ than I expected

PHILLIP W. 
Évaluation :
5

The truck that I rented 20 foot box truck had a horrendous exhaust leak we had to drive with the windows down from the smell and the noise exhaust manifold on the passenger side is bad or the gasket exhaust Fumes were pretty bad

WILLIAM H. 
Évaluation :
5

The Rentsl process was smooth and efficient. John went over the truck with me on departure as no was quite delightful. On return John checked me in and that process was also smooth and painless. Nice work guys.

STEVEN Y. 
Évaluation :
2

A dolly was returned but not logged in and I got a call about it until they were able to verify that they did receive it and guess what they didn't even call to let me know. Nice!

EDWARD L. 
Évaluation :
4

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Tamell W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERRY H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA Z.  |  Expérience générale 
Évaluation :
5

The store personnel are always professional and helpful. They're also personable and pleasant to deal with. What a great staff you have. 

Debra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy A.  |  Premières impressions 
Évaluation :
4

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  Premières impressions 
Évaluation :
5

Excellent services

DMITRII M.  |  Premières impressions 
Évaluation :
5

Muy buen precio

mariela T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitriy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik D.  |  Expérience générale 
Évaluation :
1

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Évaluation :
5

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Beverly R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEYONNA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROL B.  |  Premières impressions 
Évaluation :
5

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Wayne T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moselina V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Expérience générale 
Évaluation :
5

they were professional and very helful. They made the process.

Daniel S.  |  Premières impressions 
Évaluation :
5

.

Richard M.  |  Expérience générale 
Évaluation :
5

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  Premières impressions 
Évaluation :
5

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Expérience générale 
Évaluation :
5

Very nice employees

Lydia P.  |  Premières impressions 
Évaluation :
5

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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