Customer Reviews for U-Haul Moving & Storage of Chatsworth

5 534 évaluations

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

👍

MOISES A. 
Évaluation :
5

I was told trailer had been clean and checked at least 24 hours from arrival yet the inside still needed to be mopped upon pick up. Which makes me question any prior inspection.

Nickolas A. 
Évaluation :
5

clean organized store ,well maintained equipment,friendly helpful staff,Don,t change a thing .

FREDERICK A. 
Évaluation :
1

Truck rental size was changed multiple times but I was notified only once. I had to drive from one location to another for a truck that was at the original location, requiring me to drive back. This delayed my move in several hours and made me late to my pre-move in inspection with my realtor and the landlord. Customer service at the 18160 Parthenia location was uncaring and unhelpful. Bill at the 21326 Devonshire location was empathetic and helpful, made sure I was helped the second time I was at his location. Overall horrible experience, completely dissatisfied and likely will think on this experience when I need to move again in the near future. Hopefully uhaul will reach out and fix this somehow.

BAYLEY D. 
Évaluation :
4

I only came here to get a trailer (driving from Agoura since they didn't have it as promised). While out of the way, it is not the location's fault. It took about 35 minutes from arrival with the moving truck, check in, and trailer attached before being able to go on our way.

Joe R. 
Évaluation :
5

when i picked up the van it was shy of 3/4 gas. i returned it with the same amount but was charged $9 in fuel charges. this is unacceptable and i demand a refund for the fuel charge. i even took a picture of the gas fuel gauge before i drove off. i doubt anyone will even read this.

SEAN N. 
Évaluation :
5

My Favorite U-Haul rental location.

ENRIQUE P. 
Évaluation :
5

Excellent customer service

Altan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL F. 
Évaluation :
5

I will not go to any other U-Haul place. The Service, Customer Service, and Service Personnel are the Best. Manners n Respect Top of the Line.

THEODORE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
5

Great equip and service.

M C. 
Évaluation :
5

I rented trucks or vans from U-Haul before, but mostly from the Gas Station at the corner of Topanga Canyon and Victory Blvd. Customer service, vehicle were terrible. But, this location was prefect.

MANSOUR J. 
Évaluation :
5

Even as it was raining , I was met with cheerful employees. The van I rented was clean and in excellent condition. Very positive experience.

KIMBERLY K. 
Évaluation :
4

De soto gotta get its shit together

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABELLA C. 
Évaluation :
4

Easy, hassle free

EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Stay the course and have some gourmet coffee available at the store!

GEORGE G. 
Évaluation :
5

Good work. Thnx

MAJID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWAYNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMITRI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO V. 
Évaluation :
5

Best Uhaul in the San Fernando Valley, ask for Maria she will take care of you.

ROBERT F. 
Évaluation :
3

It would've been more pleasant if the yard hand wasn't so irritable. He had difficulty connecting the trailer to my car and needed help. However I had no problem pulling the trailer which I was grateful for.

SHARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter O. 
Évaluation :
5

Morning Ladie Sunday morning always nice

ROBIN A. 
Évaluation :
5

Its a pleasure to do business with people that know there stuff.

FREDERICK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALOMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY H. 
Évaluation :
5

Great service Excellent units Fast & friendly

ABDUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADER G. 
Évaluation :
5

Customer service was outstanding, truck was in perfect condition, highly recommended

SIMON T. 
Évaluation :
5

Usual sensitive care and concerns for the customer as well as courtesy and respect duly noticeable...kudos to Maria and the team...Thanks U haul for being there!

ROGNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA P. 
Évaluation :
3

Moving truck used up to much gas, It was impossible to stay in the green on the gage. Overall I believe the price for renting this truck is to high. Staff was nice and friendly with I appreciate.

ANDREAS A. 
Évaluation :
5

This location has the best workers always a pleasure dealing with those professionals.

FREDERICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wassi M. 
Évaluation :
5

it would be nice if there was a full tank of gas

ROMAN M. 
Évaluation :
5

did not realize re: gas surcharge and wish i had known as it was quite a shock

YVONNE C. 
Évaluation :
5

Very good service

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
3

Pick up took 20-30 mins. Long lines and took forever to process reservation. Drop off 20-30 min. Guy having conversation with some other guy knowing I was there to drop off. Didn't have a care in the world that a customer was waiting there…

SAMER R. 
Évaluation :
5

The same great service.

FRED G. 
Évaluation :
5

Keep up the good work!!

ELVIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL A. 
Évaluation :
5

It's all good!

THOMAS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
5

Thanks guys. I appreciate the quick service

DAVID J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE G. 
Évaluation :
5

I rent trailers a lot from this location the staff is spectacular friendly even though the computer system is slow for check out returning is fast and easy with no hassle. I'm always greeted with a smile

ALAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Great service friendly worker

Ezat D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onik T. 
Évaluation :
5

I've always had a great experience at this U-Haul facility. Never any issues with my reservation, which makes for hassle free moving. Customer Service is always helpful and ready to answer any questions.

Tamara A. 
Évaluation :
5

The only improvement I observed was they need more representative to get you in n out. I arrived at my scheduled pickup time waited 20 minutes to be attended.

ROBERTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Very accommodating personnel working there.

ALAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND G. 
Évaluation :
3

I ordered blankets and paid for them and never received them when I picked the truck up. The 24/7 option and it gave me a different option when I dropped it off even though it was something else I was supposed to go to so I couldn't even input the information when I put the key in the dropbox. I sit on the phone with customer service for over an hour or two solve the problem. Not Sure if I got refunded yet.

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARETT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
5

You guys are wonderful. I had a problem (entirely my fault) with the scheduled pick-up date but you resolved it without a hiccup. Thank you UHaul.

MARGARET K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DESIREE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALOMON S. 
Évaluation :
3

The vehicle was unsafe and unable to drive without violent surging and throwing me back and forth which only got worse and worse as I moved from one house to another. At one point I had to stop the truck which took a long time because the brakes were squealing and did not work well. There was a loud exhaust leak that made the exhaust loud and obnoxious. I have driven many large trucks and never had anything like this. The trucks power steering was noisy and struggled at a stop or hard turns. It was overall a terrible vehicle that should not be on the road.

Samuel L. 
Évaluation :
4

Everything went really well, appreciate it

SCOTT C. 
Évaluation :
5

Only issue was the smell. Fortunately can of Lysol, opened door of cargo container for a hour and all good

ROGELIO A. 
Évaluation :
4

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
1

Uhaul continues to not have a truck when we need it. This is the 2nd of 3 rentals where we had to drive to another city for pickup and return.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN A. 
Évaluation :
5

I dropped off equipment after hours. Cannot rate the staff

KIARKE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
5

Best in town..

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY R. 
Évaluation :
5

Works pretty well from my experience. Real well.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORAMAT S. 
Évaluation :
5

Maria was very helpful and helped me extend my reservation to 2 days instead of only 6 hours that online only let me get. Maria was very nice and helpful thank you so much ill definitely come back .

LUIS M. 
Évaluation :
5

Very responsive to customer needs...courteous..personable and honest dedication...kudos to Maria and associates. Keep making it a pleasure to come to U haul.

ROGNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
4

Need better mileage allocation if multiple days are given in rental

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANCHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSY M. 
Évaluation :
1

My original reservation was made at the Northridge store since that site is close to my home. Before I left to pick up the truck I received a text confirming the reservation and location address. I noticed it now listed the Chatsworth location, which is much further away from my home. The text didn't list a reason for the change, simply confirming the information. I called the Northridge store and they confirmed that the truck was unavailable at THAT store so the reservation had been moved to the Chatsworth store. On a hunch I asked if I was speaking to someone AT the Northridge store, they said no, that they were at the "call center". My suspicions were correct, the phone calls (despite their local area codes) are re-routed to the generic call center. Having no choice we went 8 miles out of our way to pick up the truck. Once there I paid the $30 plus the insurance and left. When I returned the truck I was told that the total would come to over $60! To rent a pick up truck and return it in a little over 2 hours I had to pay $60?? The man at the return site said that they charge for miles. What?!! I asked why I wasn't told that (thought I'm sure it was in paperwork I got which was 3 pages long with very tiny font). He pointed towards the office and said "he didn't tell you that when you paid?", I said that he had not and by that point I was already so frustrated I just left. there are a lot of other truck rental business in Los Angeles so I can safely say I will NEVER rent from Uhaul again. And I will recommend to anyone renting trucks not to rent from Uhaul because Uhaul scams their customers out of their hard-earned money

JACQUELINE P. 
Évaluation :
4

Everything was great and fairly quick. We've used this location before and will definitely use it again. However, there was one issue with the fuel gauge on our truck. We needed to fill it up a bit before we returned it. That part was fine, but the gauge didn't respond, so we ended up putting in $50 worth of fuel instead of maybe $20. We had put some in, waited to see the gauge rise, but it didn't, so we put more in. It finally rose a bit, but barely when we checked a 3rd time. We realized something was off about it. By the time we got the truck back, the gauge finally rose and showed that we filled it to a half tank when we only needed 1/4 of a tank. That was a bit frustrating for us, but outside of that, we were happy and the truck drove well. Excellent brakes and the a/c was great (and needed).

Sadie Michelle M. 
Évaluation :
5

Muy buen precio

mariela T.  |  Online Move In 
Évaluation :
1

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Évaluation :
5

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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