Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

3 393 évaluations

878 Memorial Dr   Chicopee, MA 01020
(Rt 33)

(413) 593-5701

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 593-5701

878 Memorial Dr
Chicopee, MA 01020
(Rt 33)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

When I showed up to get the truck my reservation was booked for the following Sunday, I didn't check it before I got there, so that was my error. The person checking me pointed it out to me, however, he did change it and got me a truck. I was very grateful since I had already had everyone lined up to move my stuff.

LINDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
3

The self check-out was an annoying process. Had to log in multiple times and spent at least 30 minutes trying to check out

KATARINA N. 
Évaluation :
5

They were polite , courteous , informative as to procedure for obtaining vehicle, would definitely use again

MICHELLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KATHERINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Excellent experience as always thanks you. Happy loyal customer!

RIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACIEJ L. 
Évaluation :
5

I am very appreciative for your service and location. I never go anywhere else for my moving needs. The mover helpers could use a little help maintaining themselves and not waste time dropping tools and not listening to the customer on this last move. If they had listened and not drop their tools, I wouldn't have had to pay another hour! My first experience was so great with the mover helpers.

LEIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Seemless. Professional and friendly.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT T. 
Évaluation :
3

Inside of windshield was very dirty, very difficult to see at night. Huge problem for me. Also when I needed to go inside to get the key, there was only one person working and he took his sweet time coming to get me the key. Not cool when you're on the clock with the truck. A gent called me today and asked if I had left some items. That was a positive note. Overall not a great experience but you had the chance to make it so.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO A. 
Évaluation :
5

It was a great experience! All the associates I dealt with were very courteous and professional. It made a hectic day very easy to deal with. Although I'd use this location again in a heartbeat, I sincerely hope it's a while before I need to rent a big vehicle again!! Great job to all!

CAITLYN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE O. 
Évaluation :
5

Could not have been easier or more convenient

CHRISTOPHER F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WAYNE R. 
Évaluation :
1

Cuando digan que Levan adar el renvolso aganlo al momento no 2 Semana tarde gracias

ANA T. 
Évaluation :
5

You attempted to bill me $30 for gas when I had added $15 before returning the vehicle... I drove a total of 11 miles... had I not reviewed my receipt, I would have paid $30 more than necessary! Still waiting for my new receipt to be e-mailed to me.

CRAIG T. 
Évaluation :
5

the vehicle had mechanical difficulties I requested to drop it off at a nearby UHaul so that someone could pick it up and was told I'd be charged extra for returning it to a location that was different and that I should call roadside assistance and wait for them to assess the vehicle I let the employee know I didn't feel the vehicle was safe to drive and asked why roadside couldn't just take it I was told it was better for me to drive it back and I had enough time left so I should be able to get there in time so I drove the vehicle back although I expressed my concern about the safety of the vehicle because of the steering issues I definitely will leave the vehicle next time, I fell it is unfair to be charged extra for mechanical issues that affect the vehicles ability to be steered properly and it was during high traffic time in the afternoon

KAREN M. 
Évaluation :
2

No one answers the phone, no one responds to live chat--are not really interested in customer service

MICHEAL L. 
Évaluation :
5

Very fast service.

JONATHAN M. 
Évaluation :
5

We use this facility numerous times. Always a great experience

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

They customer service reps were very helpful. It was a super easy flawless transaction. Will use in the future when needed. Merci!

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFRAIN B. 
Évaluation :
1

returning the truck with location settings did not work so we had to pay the $20 for them to do it the next day. and we're charged $20 for gas when we put gas in it

TYLER T. 
Évaluation :
5

My favorite local location! Always kind and efficient!

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le personnel était amical et serviable.

WILLIAM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HECTOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER J. 
Évaluation :
5

I feel everything was great, thank you. In the future If I ever need to rent again, I definitely will.

Cynthia G. 
Évaluation :
5

Your service was excellent the service person was very easy to talk to and he took the time to explain any questions that I had. It was delightful and satisfying to talk to someone that had you in mind. These days you don't find customer service that give you the personal touch. E. Velez was very helpful and took the time to answer any questions that I had.

JAMES O. 
Évaluation :
4

Nil

DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
2

The staff was nice but the vehicles and equipment were very dirty and not sanitized.

JOSUE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry J. 
Évaluation :
1

They don't need to call me every 5 min because I'm 2 minutes late on returning my equipment and they also don't need to be giving me attitude because I was 2 minutes late on returning the truck I will never rent from this location again then suck and need to do there job better

TANNER P. 
Évaluation :
5

Wonderful customer service; very helpful and kind. This is our second rental from there and we will use this location again!!!

JENNIFER B. 
Évaluation :
5

Rented from the location in Belchertown Ma online. No truck available so it kicked me to the Chicopee location. I wanted this location since it is close to my house. Driving back an forth to the other location was an extra 20 mile and my time. Why have these locations if you are not going to have vehicles available to rent.

Phillip M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILADYS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TADEUSZ C. 
Évaluation :
3

No key was put in the self pick up. Waited an hour for the facility to open so we could get the truck and when location was called we were hung up on

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
3

Stop over charge cause the uhaul told me one price now when I returned the truck its a different charge. After I return it before the time

JEAN V. 
Évaluation :
5

We used your truck for a charity event here in Chicopee, because of our last minute you guys accommodated us a truck to help over 500 children in our Community for Christmas. Thank you Hope for the Holiday's

BRUCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE B. 
Évaluation :
4

Have lunch ready to eat and go. You are great.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Fast great customer service

Charles C. 
Évaluation :
5

Everybody was very helpful.

MARY D. 
Évaluation :
5

Nothing! Thank you for your help.

YVONNE F. 
Évaluation :
4

Place seemed understaffed.

JEFFREY L. 
Évaluation :
2

Be more on top of communication when it comes to notifying a customer about a delayed order, Also the staff needs better computer skills. There sea often mistakes when giving out I for Action.

Becki S. 
Évaluation :
4

Have more tow dollies

VICTOR P. 
Évaluation :
5

This is my "go to" location when I need something local or when dropping off a one-way rental. Great staff!

WILLIAM H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN G. 
Évaluation :
3

I was extremely dismayed to find that my reservation was not honored at the location I had booked (Northampton MA). I never received notice that my reservation #24364996 was canceled and instead found out upon arriving at the Northampton location on the date and time I had booked. This caused me a huge up-charge and time commitment I was not prepared for. I have requested a reimbursement for unavailable reserved equipment with uhaul customer service that I expect to be approved.

JOHNALEXANDE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damean M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

We contracted for a round trip to save money...then became overwhelmed by the task and called to see if we could drop it off away from pickup location instead...we were told that we could not since the truck was owned by our pickup site. This was confusing since the truck had Connecticut plates and we picked up from Chicopee, MA. Felt fishy.

ANNE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

Truck shook like mad when driven. It was awful. They also put starting mileage verification on the customer which is a ridiculous practice. They tried to screw me for an extra 15 miles. Not impressed. I will pay more next time if I have to and go to a competitor.

EVAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN F. 
Évaluation :
4

The app for picking up my truck was not working, had to go inside the location after waiting "approval" and set everything up inside anyways...the staff was more than helpful though, especially the one female that was there, unsure of her name.

Christina B. 
Évaluation :
5

The two employees who waited on me were both very professional and knowledgeable. Very friendly and I will be using them again in about a year. Keep up the great service! ðŸ'

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

When there is a known issue with a vehicle, put a note in it so customers know they do not need to worry about it. On the van I rented a message kept showing saying the rear right door was open, even though it was shut. At night the interior cargo lights stayed on and I assumed it was due to the bad door sensor. I wasted time calling roadside service, which you paid for. After waiting for 10 minutes the cargo lights finally turned off. This wasted my time and your money for the roadside service guy to come out. When I turned the van in the employee who checked me in said they already knew about this issue. He was very nonchalant about it and really did not seem to care about the problem it caused me. I told him they should at a minimum reduce the time the lights stay on to just 1-2 minutes. He blew off my suggestion and did not show any concern for the impact on customers. If they would have simply put a note on the dash informing customers the warning can be ignored and that the interior lights take 10 minutes to turn off, it would be extremely helpful to customers.

JOHN M. 
Évaluation :
2

I only drove 12 miles but I was charged for 2 gallons of gas at over $8. Doesn't make sense to me.

TRACY D. 
Évaluation :
1

Tires that aren't in awful shape. Went flat on the trip.

TIMOTHY B. 
Évaluation :
4

A bit of a communication issue (not language, but process). However, I forgot to return my hand truck, dolly, and blankets to this location and they explained that I could return to my original pickup location no problem. The person with whom I worked was friendly.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE U. 
Évaluation :
5

Very professional and helpful will definitely go back again

DANIEL M. 
Évaluation :
1

Truck had check engine light due to no oil or an oil leak and wasn't able to complete move and still got charged full price even an extra $6 due to mileage

EDGARDO P. 
Évaluation :
5

I dropped the truck off the same evening that I picked it up after hours. I tried to comply with the instructions and did the kiosk. It was pouring rain out and would not work. I went into my own car and called the 1800 number. I waited over 109 minutes to talk to a person. I also live about 20 minutes from the u haul. Once home i also tried to do every thing on line. I wasn't able to complete that task either. I know their is a worker shortage. !09 minutes is to long to wait. Thank you,

LILLIAN K. 
Évaluation :
4

I was happy overall, and my only comment is the windows in the pickup truck I rented were not very clean. The rest of the truck was great.

ROGER B. 
Évaluation :
4

Very nice customer service. Very Friendly.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Non les évaluations ont été soumises pour cet établissement.

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