Customer service was very Polite and respectful. Keep up the good workSANDRA R.
Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive
Pour nous contacter
Chicopee, MA 01020
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure all staff gives customers the same information. We received 3 different answers to same question regarding phone call for equipment pick up. Didn't cause us any real headache, but there was some confusion. Other than that, no real issuesNICHOLAS P.
Le client n'a pas laissé de commentaire.MARKANTHONY F.
Le client n'a pas laissé de commentaire.HEIDI K.
Le client n'a pas laissé de commentaire.DONNA M.
The customer service Representative that attended me at the Memorial Drive in Chicopee MA, was very pleasant, professional, and you can see he enjoys it. All the team, including the Reps that attend me on the return of the truck. Thank you Memorial Drive team!!!HECTOR S.
I was charged a fuel charge when I returned the vehicle with more gas than when I picked it up. The truck had lots of superficial damage on the outside and the seat was knocking any time I hit a bump.Lee S.
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.ELI M.
Le client n'a pas laissé de commentaire.Thomas M.
Chris was very helpful get us started with our van.RONALD C.
The owner of the Chicopee Uhaul Office on Memorial Drive was rude and impatient. My wife and I had just a few questions and he spoke with us in an unprofessional manner. His goal was to get us out the door as soon as possible.ROBERT T.
answer the phone both locally and nationally, I have spent over an hour on the phone trying to contact someone at U-haulHAMID M.
everyone was nice and helpfull thank you allBRIAN A.
Le client n'a pas laissé de commentaire.Kat T.
The fill in manger was not polite to me or about other customers and talking stuff about the customersSTEVEN A.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.MICHAEL R.
Chris was very helpful with my towing needs and the rental.DAVID G.
Le client n'a pas laissé de commentaire.LISETTE V.
Friendly, and great customer service at both ends of the rental.NELIDA R.
Le client n'a pas laissé de commentaire.EDWARD R.
Le client n'a pas laissé de commentaire.LISETTE V.
Le client n'a pas laissé de commentaire.WALTER S.
More staff on. I went to drop off the truck. The sign says to stay in the truck. Ten minutes went by I went in. Another 30 minutes went by and the gentleman @ the counter took the keys and checked it out after I left. I went from Chicopee to West Springfield and back. I did not refuel. It barely moved I was charged for 4 gallons of fuel. Sorry but no chance I used that much. I'd still use you in the future but I imagine a Saturday morning is busy. Time is money especially when people are moving. The gentleman working was friendly and courteous but you lose good people when you over work them.SEAN O.
Le client n'a pas laissé de commentaire.JENNIFER D.
Phone support was lousy but rental experience was wonderful.EDWARD L.
Excellent customer serviceMIGUEL R.
Le client n'a pas laissé de commentaire.STEVEN D.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.MITCHELL P.
Vehicle interior smelled like air freshener and cigarette smoke. Also, the gas guage was off. When I went to put gas in the pickup truck before I returned it the gas guage read slightly above 1/2 a tank down from 3/4. To get it back to 3/4 I had to put in over 20 worth of gas.FRANK M.
Le client n'a pas laissé de commentaire.CAMILO P.
Le client n'a pas laissé de commentaire.MARK D.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.Domenic N.
Le client n'a pas laissé de commentaire.RONALD W.
The interior of the vehicle could use a vacuum and some armor all. Actually found a to do list from the prior renter. Aside from that the 9' cargo van did what it had to. Helped me move across town without having to put so much wear and tear on the interior of my vehicle. Excellent breaks and only 22K miles on vehicle. Hardly used the dollyâ€" not worth the 7 $.MATEUSZ K.
I received prompt and professional service. They were very accommodating with the amount of time I needed with the rental. I would definitely use their services in the future.Damaris H.
Confirmation link had already expired when i tried to confirm the mileage and gas.KRISTEEN R.
Le client n'a pas laissé de commentaire.DANIEL A.
Nothing. It was fantastic.SANDRA G.
Le client n'a pas laissé de commentaire.Lidiette O.
Le client n'a pas laissé de commentaire.Tanya M.
Le client n'a pas laissé de commentaire.GAYLE A.
Le client n'a pas laissé de commentaire.CHARLES M.
Thank you. Very happy with customer service and cleanliness.Lynn W.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.JOSE S.
Le client n'a pas laissé de commentaire.Charles B.
We had reserved a 8 foot truck, and none were returned when we arrived for our scheduled time at 1 PM. So they upgraded me to a 10 foot truck, but when I went to start it- the battery was dead. I walked back to the office and they gave me an upgraded 15 foot truck. We returned the truck 4 hours early, since it was just an in town move of some building materials for our home. Other than that hiccup the return was smooth and easy.DESIREE S.
Le client n'a pas laissé de commentaire.MIRIAMANN G.
Le client n'a pas laissé de commentaire.joseph G.
Le client n'a pas laissé de commentaire.Cynthia M.
The online service was excellent my experience when I picked up the vehicle was bad the vehicle had a strong smell of marijuana and cigarettes someone left a used disposable mask on the dashboard and given the fact that we are under a pandemic the vehicle should have been at 100 % clean and sanitized. I had to buy a can of Lysol to desinfect and sprayed the whole cabin.RAFAEL O.
only suggestion, try to remove ice from bottom of trailer or clear it before customer pick up.JOSHUA T.
Excellent service à la clientèleTYLER D.
Please do a safety pre-check before customer pick-up. One of the four tires was just about below minimum tread depthWILLIAM S.
Door had rust on it and transferred to my light colored couch. Filled the tank less than 1/2 mile from drop off location and was billed for not returning full tank .MARK D.
Le client n'a pas laissé de commentaire.IDALIS R.
Le client n'a pas laissé de commentaire.MIKE I.
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Francisco N.
LISTEN TO THE CUSTOMER BETTER , I'M VERY DISAPPOINTED THAT AFTER MY RENTAL I ASKED FOR A DIFFERENT PAYMENT OPINION IN CHICOPEE MA UHAUL REFUSED TO OBEY MY REQUEST IN CHARGED MY DEBIT CARD WITH OUT MY PERMISSION WITH THAT BEING SAID I HAVE NO CHOICE BUT TO CONTACT MY LAWYER IN REPORT THIEF AGAINST UHAUL THANKSMICHAEL H.
Great service!JASON A.
This is my 4th rental in 6 months from this location. I'm overall pleased, but the trailer I last rented was very dirty inside and had a sidewalk light that wasn't working.ROGER A.
Le client n'a pas laissé de commentaire.THOMAS M.
Everything was great at the store location. Took a little too long to get the truck but everyone was very helpful. The website is tricky because I removed all the ad-ons except the dolly but when I went to finish booking online everything was added all over again.Angel C.
Le client n'a pas laissé de commentaire.JAMES WALTER S.
The truck cab was dirty and the back not swept out. The facility was very clean and staff very nice and helpful.JANET L.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Matthew J.
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.GINGER C.
I'm pretty good with the internet but it was time consuming and somewhat frustrating, quite possibly & probably for first time users. My opinion is you need to watch first timers and observe reactions.Robert M.
I am being overcharged. I have had withdrawals adding up to way over the amount of my bill.CAROL S.
Very helpful team members. Very easy process from reservation to drop off.ANDREW K.
Le client n'a pas laissé de commentaire.PATRICIA D.
Le client n'a pas laissé de commentaire.ERICK S.
Le client n'a pas laissé de commentaire.Russell Y.
Le client n'a pas laissé de commentaire.ROGER A.
Le client n'a pas laissé de commentaire.Madison G.
Keep doing the same thingMICHAEL B.
I would of given the location an excellent rating if there was someone there to check out my vehicle. The check in was excellent.ROBERT L.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.JOAO F.
I was told the mileage rate was 0,79 per mile but I was charged at a 0,99 rate. Why?TONY A.
Friendly and efficient.Kristin W.
Le client n'a pas laissé de commentaire.JENNIFER C.
Le client n'a pas laissé de commentaire.ABIMAEL C.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Mark P.
They did very well was happy with their serviceDuane S.
Le client n'a pas laissé de commentaire.SARA M.
Quick, easy, and professional. No complaints and no improvements. You guys are awesomeJONATHAN D.
Katrina the lady I made my reservations with over the phone didn't reserve a van like I asked for she reserved me s box truck. So I think if they reserve what the customer wants would be nice. I took the box truck cause that's what the young man that showed me said she reserved for me. By the way he was an amazing young man. Very helpful.MICHELLE R.
There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.Sarah F. | Expérience générale
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