Great service. Easy pick up and drop off.
David S.Customer Reviews for U-Haul Moving & Storage of Chippenham
Testimonials From Recent Customers
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Great service picking up and returning. Especially Ozzy at pick-up. For better service maybe consider cloning Ozzy.
MATTHEWGEORGE D.Even when the POS was down, Kurt did everything he could to accommodate our reservation with patience and ease
JOSHUADAVID W.My experience was wonderful. I would not change anything
KIMBERLYDIANE M.Service was excellent from beginning to end
KIRK J.No improvement needed from my newest rental experience with uhaul. Kurt, the owner is awesome! Ozzy Is always so friendly and greets with a big smile and Janet is always ready to assist! I won't rent trucks or trailers anywhere else.
CINDYSUE H.Great customer service Jerry was Great to work with!
GARYANDERSON D.Clearly marked drop off location, well lit, checking out after hours was quick and smooth.
KYLE C.Service was Great and Friendly. Very Knowledgeable Great equipment
John J.quick. Location ALWAYS has great service.
HARRY W.Quick easy pickup & drop off
SENANSENAN A.Fix your reservation system, it doesn't work.
John T.Ozzie was personable and fast. Great attitude. Website would not let me check in before arrival.
JOHNIRA G.The customer service line was horrible, not this location but Uhaul in general.
ANTHONYJOHN D.It is really inconvenient to have to work around the mattress pads and hand truck that I did not order. If I break the plastic to get them out of the way, you will charge me for them. I rented an entire truck, yet had to work around stuff I did not ask for that was mounted at the door.
Andrew M.Tech helped setup the trailer to our U-Haul. My only concern here is they don't supply or suggest a saggy pin or bolt after hitching the trailer. We added one when we got home.
Jeremy S.Ozzzy is great. He explains stuff well.
CHARLESMARK C.The truck was shaking as I put on brakes. Also when I called the store I never got through to anyone.
TYRELLOMAR B.Welcoming and helpful. Good and dependable equipment.
MARKCLINTON B.I scheduled to have a cargo trailer for 6 days and I paid 237 $and the guy messed up the contract and then they going to tell me I owe them money for a contract and which they messed up. Will never deal with U-Haul again. I'd rather deal with Penske or another rental company never again will I use U-Haul.
RAAKINDESHAUN A.Very helpful staff.
Muazzam S.The experience was great and very fast service at the Uhaul site.
ANNEC S.The vehicle clearly smelled of heavy cigarette smoke when it was picked up. I know there is little U-Haul can do once a customer smokes in the vehicle short of airing it out for a few days, but it would have been nice to know of smoke contamination prior to pickup.
Peter B.USB charger in van please
DEREKJAMES B.Everything was great
SANTRICIAMONIQUE J.No improvement. Everything went very well.
EDITHALBERTA C.Awesome and friendly customer service..
DAVIDLAVELLE H.The location was fine. What was NOT fine was receiving a toll fee for the rental that I didn't owe! The toll occurred a month after returned the trailer. That's the 2nd time that has happened to me renting a trailer from u-haul. Jim Bates (804) 690-9143 jim@midlo.us
JAMESLAWRENCE B.I did not appreciate the charging for gas. The guage didnt move from where it was. I went 9 miles for the entire trip. Maybe let customer know about fuel charges. When you drop off a truck and they say they will take care of it. The charge was higher this time. Last trip was half the price. Same truck same distance.
Andrea W.I bit the bullet because I had a long day and didn't feel like pressing the issue, but the vehicle was not clean when I got it. I stated it was not clean enough to be immediately rerented upon return and was charged 25 dollar cleaning fee. I returned it in the same condition I received it.
Andreu G.All went well. Good experience
KIMANI H.Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.
Gary R. | Expérience généraleGave me three different quotes on rental unit...after returning unit to U-Haul check in guy told me everything was good and after a hour later tried to charge my credit card for additional 76 $back door dirty so I froze my account... making them wait til Friday the 19th. For payment.
PHILIPN B.Overall completely satisfied.
DENNISDERWIN B.Trailer tires where dry rotted blow a tire on interstate 95
GREGORYTERRILL S.I parked near the trailer I was picking up and I was told in a unfriendly manner that I need to move my car, when I told him I was picking up that specific trailer I was told that I was parked where he parked his incoming trucks, I know that he had to check in any truck first before he parked it, but I moved my vehicle only to move it back when I was to get hooked up to the trailer, I reserved the trailer for three days but was charged for four even though it was technically just over 72 hours, I was disappointed because I have rented many trailers and I will probably continue to do so but I'm not sure because now I'm thinking I can just buy a trailer and not deal with people on a power trip because they work in the yard with the trailers and trucks
ERICSCOTT W.very friendly and accommodating staff!
DENEENMARIA B.Smooth drop-off
JAVIERALEXANDER B.You really need to invest in snow tires for your trucks . Thanks
JADAANN W.nothing - super helpful
LESLIECARINA B.A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.
Dominique R. | Expérience généraleVery helpful when I came in. Check in was quick.
mark B.Real good set up for rental. Quick, easy - mobile AP was well put together. Upon return of vehicle there was a minor snafu that staff corrected quickly. Final bill was actually lower than quoted!
Terry R.Everyone at this location is very helpful
JAYMICHAEL N.The phone drop off instructions: I clicked “return truck†The directions told my to verify that my gas level matched my pickup level, and truck was clean etc. and told me to put keys in afterhours drop box. Which I did. I then inadvertently pressed “return truck†again. The directions then took me into the directions to take photos of the return truck, gas level etc. Somewhat confusing.
Andrew W.The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)
deborah s. | Expérience généraleI love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!
APRILESTELLE W. | Premières impressionsHad a great experience and everyone I encountered was professional and helpful.
Amanda L. | Premières impressionsBeing the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.
Kenneth W. | Expérience généraleMr Kick is allsome his attitude is the BEST....
APRILESTELLE W. | Expérience généraleGreat Job, I'll be back.
DENNIS H. | Expérience généraleExcellent place.
HERNAN G. | Expérience généraleVery good service
Harold L. | Premières impressionsI want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.
INGRID S. | Expérience généraleI have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return
Charles B. | Expérience généraleGreat facility and entry is a breeze. Incredible staff
RONALD P. | Premières impressionsNice place for storage. The height of the storage is great for stocking.
Anita R. | Premières impressionsAwesome, easy experience with this UHaul location.
Starrias M. | Expérience généraleEveryone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
ROXANN K. | Premières impressionsEasy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Kelsey H. | Expérience généraleThis place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Kim M. | Expérience généraleMy 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
CARIL H. | Expérience généraleAlways great doing business with Kurt. ( Manager)
Charles B. | Premières impressionsGreat customer service!
Kayla B. | Expérience généraleThe process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
BRENDA G. | Premières impressionsThis is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
Vanessa T. | Expérience généraleU-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.
catherine j. | Expérience généralevery friendly and helpful
MARGRET D. | Expérience généraleThe employees were very unprofessional and kept me waiting for over an hour to open my storage space.
Latoi R. L. | Expérience généraleThey took great care of me. Especially after my experience at another facility.
KOCMEKICA P. | Premières impressionsIt was a rewarding experience.
Loretta G. | Expérience généraleI stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
Terrance S. | Expérience généraleMy only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
VALERIE D. | Expérience généraleThere were no problems while I was renting my storage unit and the people are very friendly.
Karen R. | Expérience généraleVery helpful and efficient. I Highly recommend them
Paul S. | Premières impressionsEverything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.
Mao T. | Expérience généraleCustomer service was great
CASAUNDRA w. | Premières impressionsGreat place to rent
Joan B. | Expérience généraleThank you for your Great customer service..
Felicia C. | Expérience généraleThe facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!
Delavon G. | Expérience généraleKurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.
Kathleen D. | Expérience généraleNo complaints.
Zachary S. | Expérience généraleFrom Danville store to Richmond store customer service was magnificent. Thanks you!!!
Sharmika R. | Premières impressions.
KEIRRA H. | Expérience généraleEveryone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean
Sean Y. | Expérience généralemanager kurt was the best
Kevin M. | Expérience généraleAfter being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.
LINDA N. | Expérience généraleThis was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P
paul p. | Expérience généraleJohn was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, 200 $when i specifically told him not to.
Kaitlyn M. | Expérience généraleEveryone was very helpful in meeting my needs.
Robin R. | RéservationStaff was always rude when i needed something
Blake V. | Expérience généraleMain gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.
kenneth w. | Expérience généralePleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!
TREY F. | Expérience généraleThank you for the 1st month free Storage... I have been using them for years Great customer service
Saqib T. | Expérience généraleThe staff where very helpful and polite I appreciate there help
NIOVIS R. | Expérience généraleThe staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.
stephen k. | Expérience généraleThe only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.
PATIENCE H. | Expérience généraleStaff was accommodating.
SUZETTE S. | Expérience générale