Thanks for good customer service 😁
LEON B.Customer Reviews for U-Haul Moving & Storage of Chippenham
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Continue with the service we received. Thank you!
johannah S.Excellent
Anthony S.Our second time dropping off here. Clean, well marked and interaction with staff was smooth
Kyle C.Keep up the great work
Tamiki W. | Expérience généraleGreat group
Ashley N.The vehicle was clean and ran very well. Customer service was excellent. Picking up and dropping off the vehicle was fast and easy. My experience was above expectations.
Robert J.Great staff
Gregory S.The staff was ok. Asked me a ton of questions i had already an answered when i booked online. Told me i could get out the gate after hours only for me and my kids to get locked in it! I had to call the police because the after hrs number wasn't working.
Keiara C.No hidden fees or have the associates fully explain drop off procedures.
MYKALERASHAD A.Would not change anything.
BILL G.This was the best Uhaul experience yet. Ease of making the reservation, picking up equipment, and returning equipment after hours. This was a great experience.
Mary M.Excellent customer service!!!
ashley N.Nothing ! Good Customer Service
Cynthia T.Have used uhaul often in the last few months to move homes and uhaul has been awesome!
Jim R.Very friendly all the way through. Thank you!
JAMES P.Drop off area has nails, screws, etc that were not cleaned out of equipment by renters and fall out when returned. They are flat tires waiting to happen on personal vehicles, as well as your rentals. Area should be policed regularly with magnets, brooms, or whatever it takes to collect and discard these hazards.
Michael B.Do not confirm reservations for specific trucks and storage, and not have it when time to pick up.! Employees are never on the same page the right hand doesn't know what the left hand is doing or has promised the customer. Moving is already stressful and you have not made our move any less stressful. We are very disappointed in this location and would be afraid to recommend to family and friends.
Lawrence M.Great service
Arthur P.The truck made a rattling noise and sounded like the engine would cut off any minute which worried me during my trip.
Jackie W.Superb
Gilbert A.Keep doing what you are doing..being customer friendly...it works for me.
Sheila J.One of my favorite locations.
Brandon B.Make sure you update customer when service cannot be done
Christopher K.I am a frequent renter, but the van this time was filthy and reeked of cigarette smoke, was terrible.
LISAANN E.Everyone was very professional, efficient, informative and friendly. I have nothing to add as far as improving the experience.
Margaret W.staff was very welcoming and helpful
Lee Ann N.Great staff and the equipment was top notch!
Timothy L.True customer. I always rent from U-Haul.
Sherry P.No complaints. Kathy was great setting up my rental. A technician on the lot spotted a faulty wire on the harness and swapped it out on the spot. Merci
Frank M.The van rental I had smelled like horse manure. I wish they had cleaned it correctly
Tiffany D.Inside service was good; however, the guy that cleans the trucks was rude and sarcastic even when I extended courtesy to him after his rude behavior. I suggest you teach your workers to leave their personal feelings towards strangers outside of the workplace. Rest assure your business productivity will improve.
beverly W.The U-Haul personnel in Richmond VA were wonderful to work with,
David R.I would just say stay the same way that you are and the customers will continue to accept your business and myself everything was great with a awesome staff.
Westley Y.The service light was on the whole time I had the truck and it ran ruff need servicing bad
Brenda G.Not a thing. Parts were ordered and costs, including labor, were quoted upfront. We rescheduled without hassle and were called about our when we were running late for the rescheduled appointment. The job was done within the estimated time frame and, as far as we can tell, was done right. Who could ask for anything more?
Dave N.When the customer rents a appliance dolly let them know if the truck has a ramp or not. I waisted my rental because the 10' truck had no ramp. It would have been helpful to know that.
MICHELE M.Right brake light and turn signal did not work. Did not catch this until I stopped for fuel. Other than that it was great!!
Daniel S.Everything was great!
Banita D.I definitely enjoyed great service and having an efficient check out process for this last rental. However, there was a bad odor in the cabin of the truck. It wasn't very strong but noticeable. It would be great if thorough cleaning can be done and mild air fresher added before every rental. Lastly, having back up cameras on the trucks would help immensely. Despite everything, service was good and I'd definitely continue renting from this location.
David E.Faster service
Tia P.Nothing at all..., kurt and wife have been providing superstar service since ive been using this location.... and i live on the west end of town
Jeff K.Everything went smoothly
ANTHONY W.Excellent customer service
William A.The agent provided much needed assistance in hooking up the equipment. Merci!
Kalvix T.Employees were courteous and well informed. Rented a trailer but didn't have a ball hitch. Realized that after the paperwork completed. Employee allowed me to use it on the promise I bring it back which I did. Nice folks at this store.
Tom H.Pulled in to drop off and was immediately greeted to assist with the drop off. 10 minutes and I was gone.
stephen P.Professional and Knowledgeable
VICTOR H.Get more pleasant employees. The workers did overall complete the job. They weren't very mannerable or enjoyable. I would have prefer to go elsewhere to be assisted.
Angelina P.This location's employees were horrible when returning the truck. I waited at the truck, as instructed, for over 15 minutes while employees walked all around me. Finally I decided to go into inside. When I entered the building I was instructed by a women that was helping a customer that the gentleman beside her could assist me. When I approached the gentleman he paid zero attention to me. He did not acknowledge me, speak to me, or even look up at me. After standing there for over 3 minutes I had enough and walked out. I will never rent or buy anything from Uhaul. I hope this is actually reviewed because the employees at this location are absolutely horrible! I will also be posting this review on social media and encourage everyone to go somewhere else.
Joshua S.Quick friendly service.
Edwin M.Excellent service! They were helpful with getting the lights to work by replacing the wire connector.
Mark H.You charged and extra 30 something dollars and now can't nobody tell me why, the pick up told me to contact the drop off and the drop off have no idea what I'm talking about.. I would like my money back from the extra charge
Jena B.The truck was the cleanest I've ever used with uhaul and I've been a repeat customer since 2004 at various locations in the area. The staff at this location are always very friendly, professional yet casual at the same time and it was my first time meeting the young lady that helped me on this visit but I think you all should keep her but also start getting the men to carry the heavy items for her. Just because she can do it herself (she didn't struggle with it at all) doesn't mean that she should have to, especially when there were men just standing around. I've been visiting this location perhaps 6 or 7 times over the past 12-14 months.
DESIREE S.Honestly, you can't beat the common courtesy of the Uhaul representative that greeted us with knowledgeable service information while in the pick up process. Kudos to the Midlothian Turnpike location. The representative quickly assisted us in a timely manner. The truck was ready and waiting for us when we arrived. I cannot say enough about how well the Uhaul business is being operated at the Midlothian Turnpike location. Keep up the great work. Hands down it was an outstanding experience.
michelle D.The truck I used met my needs, the only problem was the gas hand was floating and you couldn't tell if I was bringing back on the level I was told I had to bring it back on, so I ended up putting more gas in the truck than needed to meet your standards. Floating gas hand was my only issue.
Ernest D.I've made two trips to the facility and both times the two associates working inside the office were simply awful. They were both rude and inconsiderate. Jason was the name of one of your associates that I had the misfortune of dealing with on my last visit.
Ierne M. | Expérience généraleI gave price and information to another neighbor who was moving.
Glenda W. | Premières impressionsThe location and space was great. Unfortunately the price wasn't as good as I would have cared for.
STEPHANIEJEAN D. | Expérience généraleMs. Cynthia Fobbs was nothing short of fantastic !!
ERIK J. | Expérience généraleKurt and his staff are very kind, helpful and professional.
Jamika M. | Expérience généraleThis uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!
YOLANDA V. | Expérience généraleVery friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.
Natasha I. | Expérience généraleThanks for the excellent service awesome I will recommend this service to a friend.
ANDYLEE H. | Premières impressionsExcellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!
Olakunle A. | Expérience généraleKurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.
William L. | Expérience généraleThe manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer service
Denise A. | Premières impressionsThe guys at Midlothian uhaul was a pire blessing, thank you greatly champions
ARTHUR CORNEALIOU C. | Expérience généraleThe only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.
MELODY B. | Expérience généraleStaff was very knowledgeable and accommodating. Answered all questions and concerns
Jacquelyn P. | Premières impressionsOnly concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.
William L. | Premières impressionsI let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.
Lashanda M. | Expérience généraleWonderful experience, great customer service
BRUCE W. | Premières impressionsFriedly staff and convenient
Willie D. | Premières impressionsIt was a good experience
Dan K. | Premières impressionsJanet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again
JACKIE M. | Expérience généraleOzzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!
William L. | Premières impressionsVery friendly and helpful staff
Joel K. | Premières impressionsKudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.
Gary R. | Expérience généraleA couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.
Dominique R. | Expérience généraleThe Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)
deborah s. | Expérience généraleI love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!
APRILESTELLE W. | Premières impressionsHad a great experience and everyone I encountered was professional and helpful.
Amanda L. | Premières impressionsBeing the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.
Kenneth W. | Expérience généraleMr Kick is allsome his attitude is the BEST....
APRILESTELLE W. | Expérience généraleGreat Job, I'll be back.
DENNIS H. | Expérience généraleExcellent place.
HERNAN G. | Expérience généraleVery good service
Harold L. | Premières impressionsI want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.
INGRID S. | Expérience généraleI have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return
Charles B. | Expérience généraleGreat facility and entry is a breeze. Incredible staff
RONALD P. | Premières impressionsNice place for storage. The height of the storage is great for stocking.
Anita R. | Premières impressionsAwesome, easy experience with this UHaul location.
Starrias M. | Expérience généraleEveryone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
ROXANN K. | Premières impressionsEasy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Kelsey H. | Expérience généraleThis place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Kim M. | Expérience généraleMy 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
CARIL H. | Expérience généraleAlways great doing business with Kurt. ( Manager)
Charles B. | Premières impressionsGreat customer service!
Kayla B. | Expérience généraleThe process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
BRENDA G. | Premières impressionsThis is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
Vanessa T. | Expérience généraleU-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.
catherine j. | Expérience généralevery friendly and helpful
MARGRET D. | Expérience généraleThe employees were very unprofessional and kept me waiting for over an hour to open my storage space.
Latoi R. L. | Expérience généraleThey took great care of me. Especially after my experience at another facility.
KOCMEKICA P. | Premières impressionsIt was a rewarding experience.
Loretta G. | Expérience généraleI stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
Terrance S. | Expérience généraleMy only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
VALERIE D. | Expérience généraleThere were no problems while I was renting my storage unit and the people are very friendly.
Karen R. | Expérience généraleVery helpful and efficient. I Highly recommend them
Paul S. | Premières impressions