Évaluations des clients U-Haul Moving & Storage of Chippenham

Very helpful when I came in. Check in was quick.

Real good set up for rental. Quick, easy - mobile AP was well put together. Upon return of vehicle there was a minor snafu that staff corrected quickly. Final bill was actually lower than quoted!

Everyone at this location is very helpful

The phone drop off instructions: I clicked “return truck” The directions told my to verify that my gas level matched my pickup level, and truck was clean etc. and told me to put keys in afterhours drop box. Which I did. I then inadvertently pressed “return truck” again. The directions then took me into the directions to take photos of the return truck, gas level etc. Somewhat confusing.

The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)

great job

The equipment was functional. The trailer rub rails were older and I could barely slide a strap through. Also the end of one side was not attached so could not be used. The door was also difficult to use

My original reservation at a different location (Belk Blvd) wasn't available. The truck was broken, but no one contacted me to inform me. Thus, I had to go to this branch to get a replacement truck, which also wasn't available here. The team at Midlothian turnpike was very helpful and helped me find a replacement truck, but all of this meant that we were 2 hours late to our destination.

I appreciate everything you did for me in regards to my son didn't charge me extra that means a lot you have a customer for life

This is a great location I visit fairly often. The associate who helped me load my car on the hauler was fantastic. Very friendly, professional & helpful!

Nice set up to clean vehicles as they are returned. Friendly and helpful staff person. Easy to find

Keep doing what you are doing!!

Perhaps consider extended hours for vehicle drop-offs.

The trucks are parked too close for an individual to go through and inspect the truck. If it rains or snows, the only way around is by going over the grass which creates a mess for your shoes and eventually inside the truck. Recommendation would be to reverse and park trucks instead. Improve your smartphone app for android. It doesn't work efficiently. It couldn't recognize my location even though other apps on my phone could see my location. I had to retake the front part of my license like 3 times before it was accepted. Sorry to say but U-Haul doesn't seem to be 100% ready with their mobile check-ins.

Great customer service 👏 👌 👍

perfect communication, throughout pick-up. superior workers. THAMKS.

I paid rental fees for furniture blankets and a utility dolly. Neither were in the truck when I got home to start loading. I'd hired moving help, so, there was no time to return to the rental location.

This is the better U-Haul place to be.

As always, this location handles my rentals as quickly and professionally as possible. Would always recommend this location.

Megan and Monique were so helpful in getting my reservation worked out. I had set up a reservation for one day round trip but there ended up not being a truck available from my pickup spot. Beth called me and was great with fixing it for me and was very generous with a discount. It was all very confusing so my pick up and drop off wasn't the easiest process, but Megan and Monique did a very good job figuring it out. They were great!

We found Kurt to be helpful, informative and very polite. The entire process was smooth and the use of the trailer invaluable. The triplet was easy to use and pulled like a dream . The instructions on the fenders were a smart idea. We are impressed with all of it. Thanks again

The U-Haul Midlothian Team as well as Mrs. Nicole's Team (Parham Rd. or Staples Mill Rd.(?)), was such a blessing to us. AWESOME personalities and customer service skills! I had 3 U-Box containers, then switched to a regular storage unit. So overwhelming, but the Midlothian Team made things work out pretty smooth. They went above and beyond, they took great care of us. So here's to you all, HUGE KUDOS to Mr. Kurt & Ms. Nicole's Teams! Thanks for all your help, it was very much appreciated! We will recommend everyone to your U-Haul locations. KUDOS TO YOU! KEEP UP THE EXCELLENT WORK!!

Very busy and inadequately staffed for the demand. Handled the transaction quickly and professionally once I got though the 30+ minute wait.

People there were very helpful .

Very kind customer service

I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!

The staff was super helpful in getting me the right temporary storage.

Thank you! Robert S.

I have used service at this location many times since 07/2015. I had two credits worth $21.01 for return of television package boxes i purchased there. Reps Janet and Kurk each handled the refunds. When return truck Alvin Shepherdson was clerk. I gave him my papers for $42.02-credit. Kurk came in AND TOLD HIM HOW TO APPLY THE CREDIT. When i look at my two emails minutes ago related to that rental. HE DID NOT give my my $42.02 credit AFTER Kurk told him to do so and how. When Alvin gave me the receipt did not look at. Threw it garbage right instore your store. I am going there in the morning to express my displeasure

Pretty easy experience.

My experience was pleasant and the employee was helpful and professional.

Our vehicle was ready and our check in and return was effortless. Easy penny. Ozzy Osborne was the BEST!!!

I was scheduled to pick up at the Parham Road location at noon on Sunday. I arrived at Parham and the attendant said he should have called me since the trailer was broken. He sent me to the Glen Allen location where he said traffic had moved me. I arrived at the Glen Allen location and found that it was closed on Sunday. I called the Glen Allen attendant who connected me with traffic. Traffic sent me to the Midlothian location. Since I had been kerked around so much, traffic agreed to give me an extra day. I arrived at the Midlothian location and they actually had the trailer and were open. The attendants couldn't figure out how to do the extra day so they said they would book it as 2 days then change it, or something of that nature. After hours of delay and roaming around the area, I used the trailer and returned it several hours early without further incident. I received my email receipt and saw that I had been billed for 2 days instead of one. I called the Midlothian location and the nice lady corrected the billing immediately. I will evaluate alternatives when I rent equipment in the future instead of my foer automatically calling Uhaul

Had a great experience and everyone I encountered was professional and helpful.

Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.

My Uhaul smelled so bad and continued to smell on the next day even after we had let the window down personally. My gf and my cuzzin could barely take the smell. The staff isn't bad but personally i think i should have gotten a better credit back i paid for a truck not funk

Every went as expected

Always a great crew here, John was quick to assist with finalizing check-in and Ozzy was quick with the setup and some extra info on the trailer. Solid crew at this location for sure!

N/A

Tell your workers to explain to there clients that they need to specify the guidelines before they rent equipment

They seemed a little understaffed to keep up with the crowd at 2pm on a Saturday, Aside from the wait, it was all good.

Mr Kick is allsome his attitude is the BEST....

Great Job, I'll be back.

Excellent place.

Very good service

I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.

I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return

Great facility and entry is a breeze. Incredible staff

Nice place for storage. The height of the storage is great for stocking.

Awesome, easy experience with this UHaul location.

Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!

This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!

My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.

Always great doing business with Kurt. ( Manager)

Great customer service!

The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.

This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul

U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.

very friendly and helpful

The employees were very unprofessional and kept me waiting for over an hour to open my storage space.

They took great care of me. Especially after my experience at another facility.

It was a rewarding experience.

I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever

My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience

There were no problems while I was renting my storage unit and the people are very friendly.

Very helpful and efficient. I Highly recommend them

Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.

Customer service was great

Great place to rent

Thank you for your Great customer service..

The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!

Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.

No complaints.

From Danville store to Richmond store customer service was magnificent. Thanks you!!!

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Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean

manager kurt was the best

After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.

This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P

John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.

Everyone was very helpful in meeting my needs.

Staff was always rude when i needed something

Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.

Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!

Thank you for the 1st month free Storage... I have been using them for years Great customer service

The staff where very helpful and polite I appreciate there help

The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.

The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.

Staff was accommodating.