Customer Reviews for U-Haul Moving & Storage of Chippenham

5614 évaluations

6101 Midlothian Tpke   Richmond, VA 23225
(E Of Chippenham)

(804) 231-0332

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 231-0332

6101 Midlothian Tpke
Richmond, VA 23225
(E Of Chippenham)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

GUYMAURICE M. 
Évaluation :
5

so far none I don't know about the future

FERNANDO O. 
Évaluation :
1

My friend rented the uhal. He was the driver of record on my rental in 2018. Ever since we heard rents a truck you don't bother to check your records. The email is mine and not my friends! I get the email when he rents - not him. Do you think you might fix your records. Merci.

JUANJOSE C. 
Évaluation :
5

Just keep up the good work and thank you for your services.

GERRELLWARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYLS M. 
Évaluation :
5

I love you Mr. Kurt the store manager hes always there hes always considerate hes always willing to help if you could have him in every store that it would be so great You need a million people like him

APRILESTELLE W. 
Évaluation :
5

The individual we worked with when we both hooked up and dropped off the trailer was very knowledgable, very helpful and just great to work with. All in all a very smooth and easy experience. We will definitely recommend this facitity to our friends.

RONALDDAVID W. 
Évaluation :
5

Great facility and great service always

EDGARARCHER C. 
Évaluation :
4

My husband Ted and I have rented many time from Uhaul. We like the Chippenham location the best. The gate on the trailer did not stay up. It appeared that the safety chain was stripped? I is VERY heavy, even for a 5x8 trailer. It slammed down without warning and almost injured my husband. If he had been alone and inside at the time, he would not have been able to get out.

ROXANNELOUISE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTDEMOND Y. 
Évaluation :
5

Wonderful experience, great customer service

BRUCE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDCHRISTOPHER D. 
Évaluation :
5

Friedly staff and convenient

Willie D.  |  Premières impressions 
Évaluation :
1

When I was picking up my U-Haul, the parking lot was completely flooded with water (up to my shins). As I was crossing the parking lot, one of your employees shouted lewd remarks to me. He said to the employee next to him, "She looks like the kind of girl that if you get a few drinks in her will do some wild stuff." Then he said to me, "You do, don't you?" I confronted him about this and he smirked in my face before apologizing to my BROTHER for offending HIM. I will never recommend U-Haul to anyone. It's disgusting, disturbing, and frankly threatening to be treated this way as a customer who literally is just going about their day.

ABIGAILAMELIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYACHARVON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDGABRIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEYMICHELLE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINWYATT D. 
Évaluation :
5

This place was hopping with business on a Saturday morning but they were very efficient and Ozzy went out of his way to help get a stubborn trailer hitch safely attached to my vehicle.

DUANEROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDCHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELLANE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORALEE H. 
Évaluation :
5

Great service from Jason

WILLIAMCLARKSON B. 
Évaluation :
5

Nothing! This store an staff is consistently GREAT and trustworthy! I have used this location multiple times and they have made life so easy. I now have storage units with them and I live 30 minutes from the location.

WILLIAM LAWTON L. 
Évaluation :
5

Very pleased with both of my recent rentals. Very smooth and thorough process.

ANNGROSECLOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNGROSECLOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madilyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY W. 
Évaluation :
4

Friendly workers

TONYAHOLTON W. 
Évaluation :
3

I originally was scheduled to pick up my van at a different location closer to my home. The NIGHT BEFORE, I got a text advising that the location was changed to Midlothian Tpke. I was still ok with that as I was planning to pick up my van early in the day, using my phone. However, when I went to pick it up, there was a message on the app telling me that I had to wait till the store opened up at 9 am. I was already on a tight schedule and this set me back an hour. I didn't appreciate this at all, particularly since no one told me I had to wait till the store was open. I had to sit around for an hour till it opened. Other than that, the van was fine.

PAULHUNTER M. 
Évaluation :
3

It was a good experience

Dan K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZENOVIAHARRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

My only concern was that it was difficult to reach them on the phone. In person, everything ran smoothly. Great job.

CHRISTINEWRIGHT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hareesh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAELLEIGH R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Hire another Customer Service Representative.

ROBERTALAN C. 
Évaluation :
4

Easy. Thanks.

Eric V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

the attendee did an excellent job! price is fair easy drop off

MARCEDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLINROBERT W. 
Évaluation :
3

The location was fine. My recommendation is for your app. I was unable to use the app to check out my vehicle for the one way trip. That was not apparent in the app itself. If the business process requires me to use the office, then the app should guide me there as well.

MICHAELPHILLIP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE R. 
Évaluation :
5

Make sure there's always a representative in the office- we walked in at first & there was no one to help us. However, once a representative did come, he was very good with answering questions & quick with the reservation. I was worried for this move- but with the guaranteed reservation it went so smoothly! Merci

Dawn S. 
Évaluation :
1

The worst customer experience ever. They canceled my order and never called me. I called 15 minutes prior to my reservation to ask a general question. It was only then that she let me know she had canceled my order that morning. She was rude and did not care about the huge inconvenience she caused me. I would give this location 0 stars if I could.

CHRISTOPHERJERMA M. 
Évaluation :
5

Very helpful staff

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIELISA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyra F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEWISALLEN C. 
Évaluation :
5

Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again

JACKIE M.  |  Expérience générale 
Évaluation :
2

The trucks trailer electrical hookup did not work. When I got to the next location to pick up my auto transport, the lights did not work. It was not the trailer but a connection issue with the truck. There was no other truck we could take and their suggestion was to turn the car's hazards on.

Sierra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FATINAKHALED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISEEUGENIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANINE R. 
Évaluation :
5

Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!

William L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMLOUIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romonta T. 
Évaluation :
5

Say the same

MEDGERKENNEDY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAELLEIGH R. 
Évaluation :
5

19,95 $ isn't really true once you factor in the stuff you add. “Additional fees will apply”. It is still a bargain, but the truth in advertising is oxymoronic.

JEROME B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerineca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUGUSTDANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH N. 
Évaluation :
4

Jason was just the best, speedy service, great attitude by all staff, got the truck 🚚I needed

CLIFTONDAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
1

I wouldn't recommend this place if people will get the kind of service I got when returning their vehicle. Case and point: when I returned the van I ran across the guy that is responsible for returned vehicles and he said nothing and I went inside only to wait for help while another employee was just sitting there on her phone while there was about 5 customers waiting, and they turned and left. This is not good for Uhaul business. Customer service is key here. Train your employees!!!!!

JAMES F. 
Évaluation :
3

There needs to be a better system when it comes to reserve trucks and storage. I was orginally told to pick up a truck 2 hours away from me and I had to call a manager to change it. When we were 2 hours from Florida we were told we did not have a storage space even though we reserved one ahead of time. There is too much confusion for a customer when it comes to renting a truck or storage unit. I will not recommend or get anything from Uhaul again.

STEVEN T. 
Évaluation :
5

We talk with about put a hitched on our vehicle. So we will be back.

EUGENEEARL W. 
Évaluation :
1

I rented the truck at almost 5:00pm & had to have it back by 9am. Yet I still had to pay full price for the rental. The customer service was less than mediocre. They made me feel like I was getting on their nerves by even walking in the door (How dare I disturb their workday). The truck was clean but had a cigarette smell and it drove like it's on its last leg. I am past the point of unsatisfied.

Y'LANDAMONIQUE P. 
Évaluation :
5

The manger Kurt was the best!

WILLIAMHAROLD S. 
Évaluation :
5

My family loves this place

ROBERTEDWARD A. 
Évaluation :
3

I did not receive the blankets I rented and had to drive back the following say to get them.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARLCYNTHIA W. 
Évaluation :
5

No imperfections.

GARYM W. 
Évaluation :
5

Monique Mckenzie was extremely helpful when I needed to switch the size of my truck in such a short notice..

NYIBA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANPREETSINGH A. 
Évaluation :
5

Just keep up the good work

TONIAYVETTE W. 
Évaluation :
4

My experience was just one star less than a five . Only because the timing. This location I have rented from before I had an excellent experience. But this time it was not the best because it was a very high demand for the trucks and one I needed was late to return. The manager was a very nice professional man he made it right. I will always refer his location very

DEBORAHANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYPHILLIP S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS G. 
Évaluation :
1

We ordered a 10ft box truck. When we picked it up the air conditioner blew hot air. We reported it before we left. A replacement truck was provided. After departing we learned the front headlight was out and a grinding sound occurred each time the brakes were applied and the truck was put into gear. High demand weekend no other options. Drove vehicle one way to New Orleans. Considering there were problems with both trucks, I wouldn't trust this haul site.

JOHNGEORGE J. 
Évaluation :
4

When we reserve a certain location I expect that location to have what we need. Not to be changed multiple times to different locations. The equipment that we reserve and paid for should be available at the location we choose. Somehow you have hes to determine how you can transfer that type of equipment to the occasionally head reserved.

DAVIDCLARK L. 
Évaluation :
5

was pleasently surpried by the experience. really liked the ability to do the return via mobile app

Laurie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifton C. 
Évaluation :
3

the employees were not polite and more rude than helpful. in fact, I will encourage people not to use that location if they can avoid it.

JOSEPHW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJATIMEKIA M. 
Évaluation :
5

good customer service and great prices for the rental.

DIOGRIS M. 
Évaluation :
3

Was not clean and bad costumer service at the midlothian location I m supposed drop the equipment back by 4,3 pm on Saturday and them call me I have to bring the equipment at 12,3 and be rude with me

Jorge David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD EDWARD G. 
Évaluation :
3

Ozzy who checked me out was a great help. Bigger overall issue was my reservation being cancelled at the first location which forced me to pick up my truck here....which really messed up the time table for my move and cost me 45 $in Ubers and pushed everything back a day.

JOHN M. 
Évaluation :
4

When we returned the truck the man helping us made a snide comment saying that "it would have been easier if you had parked behind the other trucks" which was unnecessary. The woman who checked us out when we first picked the truck up was very nice and helpful.

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHJUAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOREEN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORESWINFREE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Joel K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T.  |  Expérience générale 
Évaluation :
5

Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.

Gary R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTEANN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April G.  |  Expérience générale 
Évaluation :
4

A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.

Dominique R.  |  Expérience générale 
Évaluation :
5

The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)

deborah s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALANBRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S.  |  Premières impressions 
Évaluation :
5

I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!

APRILESTELLE W.  |  Premières impressions 
Évaluation :
5

Had a great experience and everyone I encountered was professional and helpful.

Amanda L.  |  Premières impressions 
Évaluation :
5

Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.

Kenneth W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

Mr Kick is allsome his attitude is the BEST....

APRILESTELLE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCE P.  |  Expérience générale 
Évaluation :
4

Very good service

Harold L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann M.  |  Premières impressions 
Évaluation :
5

Nice place for storage. The height of the storage is great for stocking.

Anita R.  |  Premières impressions 
Évaluation :
5

Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

ROXANN K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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