Évaluations des clients U-Haul Moving & Storage of Chippenham
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Chippenham
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Paul M. le
Everything went very well!
Anita R. le
Nice place for storage. The height of the storage is great for stocking.
Robert S. le
The question presented before me is - "What can we do to improve for the next customer?". Here was my situation. The entire staff was courteous, professional and extremely helpful. In and Out within 30 minutes; this included truck/auto transporter loading and purchase of additional packing material. One may find this time frame as normal, but allow me to throw in that they were also assisting other customers. So I answer the question with - Improve NOTHING!!! UHAUL sets the standard in DIY moving. JOB WELL DONE!!!
Andrew R. le
The staff was super nice and helpful. Even though when I made my reservation online the booking system confirmed the vehicle being towed would fit on the auto transport trailer, when we arrived for pickup the system there said it would be too wide for the trailer. The friendly staff rented it to me and offered to provide a refund if it didn’t fit. This was very reassuring. The towed vehicle fit despite information to the contrary in the point of sale system
Starrias M. le
Awesome, easy experience with this UHaul location.
Andrew W. le
Nothing. You are great.
Brittany A. le
Thanks y’all are the best. I appreciate y’all so much once again thanks
Andrew W. le
Nothing everythings great.
Christopher J. le
Excellent customer service. Staff is very friendly and informed.
Cowan R. le
Check in was a little slow, but overall very good experience.
Carolyn H. le
I will never use UHaul again for my moving needs. The moving company, Army Strong I hired was a no call no show. Prior to leaving with the uhaul truck I expressed to David that I felt Army Strong was not going to show up. My intuition was correct. He stated, he would adjust it so I would only be charged for one day instead of two. However, when I returned the truck way before the allotted time, 12 hrs ahead to be exact I was charged for two days. I contacted David and the story changed. He stated, that I would not be charged a late few. There was never any mention of a late fee during our conversation the first time before I left. The conversation was centered around paying for a second day. I should have had him sign something confirming our conversation. Trusting the information he provided cost me dearly..Thanks!
ROXANN K. le
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
Kelsey H. le
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Dave J. le
No complaints everything per normal but no feed back given on disputes from phone calls made over the week.
Robert H. le
The car dolly needed some repair but still functioned ok
John L. le
They were great! Thank you
Luke J. le
Jerry was friendly outside and Kurt was easy to work with inside. Guy with the Duke gear on seemed like a good man. Liked how he showed respect to Kurt by saying yes sir as well as the customers. Thanks
Larry A. le
My dissatisfaction with my rental is with the owner of the 360 Express Mart in Moseley, Va (my original dropoff). The owner refused the equipment (said he didnt have room even though i parked in a spot beside other trailers) to be dropped off and I informed him of my contract and he stated if I disconnected he would "call the cops". Most arrogant rude customer service ever experienced and I will assure you that there will be no more Uhaul rentals for me or others on social media that this experience was shared. The Uhaul reps spoken with did nothing to appease the situation other than make me waste my time and gas to deliver the rental to another location. Overall POOR CUSTOMER SERVICE from LOCAL owner and lack of Uhaul the company to support the customer
Keith C. le
Very friendly.
Shemeia W. le
The customer service staff was not good. They tried to charge me extra from what the original rep told me at pick up then after I had to fight to get it corrected they went back in my account to take out more money with no explanation. I waited on hold for over 10 min for the reason. They were slow. J will NEVER use this U haul again
Andre B. le
Stop charging for mileage. I remember in the past y’all didn’t used to charge if it was in town. Now you have to pay for miles and gas, which is ridiculous
KENT C. le
Minor issue - RH strap end frayed so badly that it was hard to thread through tie down slot.
Janice C. le
Continue providing the excellent customer service you provide.
John G. le
This location is always friendly and helpful!
Kim M. le
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Wally M. le
Be able to just give a receipt from the lot and not have to do the check in upon return twice by going inside and having to wait again for another rep.
Jackie R. le
The staff was great and we had a great fellow up on delivery.
Bradley C. le
Check-in took a little longer than expected. There wasn't sufficient staffing to accommodate all the customers. My trailer wasn't immediately ready even though I had a reservation and it took the service representative a long time to maneuver and hook up the trailer. Overall, it took too long and I lost a lot of time
Michael H. le
Good vehicle and service, thank you
Larry S. le
Since this was a site that I had to go to because U-Haul screwed up my original reservation at a different location by scheduling me for a unit that wasn't schedules to return for two day, I give them credit for at least being competent.
Michael M. le
The attendant was very helpful even though I ran into a snag with the mobile check in.
Robert W. le
Manager and agent I worked with were great
CARIL H. le
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
Lateekea P. le
Thanks!
Charles B. le
Always great doing business with Kurt. ( Manager)
Zachary M. le
The truck was in running order and got the job done. The inside cargo lights did not work so made unloading in the evening difficult. The ramp was too short for that height of a truck and very steep. The truck itself was very beat up, luckily the existing damages were well documented.
David E. le
While the check out process was a bit faster this time, it has previously taken me 20mins or more between wait time and the paper work process. I'm somewhat of a regular client and would really appreciate if the process can be faster. A suggestion would be providing a check out process via an app that alerts your in house team so that they can have the trailer/truck being rented pulled up and ready to go when clients get there. With my suggestion, all that would be needed when the client arrives would be a signature via an iPad/phone, payment and inspection of vehicle/trailer which can be all done in 5mins.
Tina H. le
The online process to grab n go got a bit botched, but John was able to get everything corrected for me and get me on my way quickly and was super positive. For the online registration .. as a UX professional may I suggest the labels / instructions for the license photo state clearly that you need to see all of the license... not just the photo.
Justine C. le
Customer service was great!! PROBLEM: Make sure that the rental are ready for customer. Upon getting in the rented truck I notice the tire pressure light was on- I had to wait approx. 10 min. while air was put in tire. I travel within 19 miles round trip and the tire pressure light came on again. Also, the key was in like a lock position will not turn. Time was lost trying to contract office/ who never answered, After several more attempts truck start--but was afraid to cut the engine off -- key may lock again. Was very uncomfortable with truck.
David S. le
Store is a little cluttered and the areas in front of each workstation is too tight with racks and items for sale. Staff was great and very friendly.
julie P. le
The place was fine, a little cluttered and trucks were parked all over the place. My only real problem was the personnel. We walked in and there were a couple of other customers and lots of employees. No one greeted us. The woman that helped up walked right by us out the door. Another guy had to say that we should follow her. Very rude and strange. She checked in the trailer using her phone and never looked up from it. Then she walked away. No thanks, no "you're all done" nothing. Again that other guy had to say you're free to go. I asked about getting a receipt and he called her over. She gave me attitude and said "I already sent it to your email." Total lack of communication skills. Again, though, the process was quick and in the end I got what I needed.
Rhonda R. le
Nothing.
Geraldine J. le
Representative was very courteous and helpful!
Gregory F. le
Customer wait time was ridiculous, only two people processing customers and very very slow. Had to wait 40 minutes just to get waited on and I even had a reservation
Ciera H. le
Truck was good and clean. Service was terrible. The MANAGER Jamerieka acted as if I was wasting her time. My total ended up being almost $100 more then I expected, so yes I wanted to know why. She was more worried about socializing then helping me. Never going back to that location.
Lynwood P. le
Great ,would tell my friends to use this place .
Charles B. le
Kurt and his team are always a pleasure to do business with. 17year customer Charles Bush
clay U. le
Very fast service and availability of van
Deborah M. le
My truck kept cutting off. Had to jump start the truck 4 times.
Kayla B. le
Great customer service!
BRENDA G. le
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
Vanessa T. le
This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
catherine j. le
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.
MARGRET D. le
very friendly and helpful
Latoi R. L. le
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.
KOCMEKICA P. le
They took great care of me. Especially after my experience at another facility.
Loretta G. le
It was a rewarding experience.
Terrance S. le
I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
VALERIE D. le
My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
Karen R. le
There were no problems while I was renting my storage unit and the people are very friendly.
Paul S. le
Very helpful and efficient. I Highly recommend them
Mao T. le
Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.
CASAUNDRA w. le
Customer service was great
Joan B. le
Great place to rent
Felicia C. le
Thank you for your Great customer service..
Delavon G. le
The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!
Kathleen D. le
Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.
Zachary S. le
No complaints.
Sharmika R. le
From Danville store to Richmond store customer service was magnificent. Thanks you!!!
KEIRRA H. le
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Sean Y. le
Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean
Kevin M. le
manager kurt was the best
LINDA N. le
After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.
paul p. le
This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P
Kaitlyn M. le
John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.
Robin R. le
Everyone was very helpful in meeting my needs.
Blake V. le
Staff was always rude when i needed something
kenneth w. le
Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.
TREY F. le
Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!
Saqib T. le
Thank you for the 1st month free Storage... I have been using them for years Great customer service
NIOVIS R. le
The staff where very helpful and polite I appreciate there help
stephen k. le
The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.
PATIENCE H. le
The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.
SUZETTE S. le
Staff was accommodating.