Don't put customers on hold who are trying to retrieve their possessions! I waited over an hour on hold. I finally hung up and redialed and was immediately put on hold again. Very distressing!Betty B.
Customer Reviews for U-Haul Moving & Storage of Chippenham
Pour nous contacter
Richmond, VA 23225
(E Of Chippenham)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RUSSELLWARREN B.
Le client n'a pas laissé de commentaire.JUADELLDOMINIQUE S.
Le client n'a pas laissé de commentaire.EDITH MAE G. | Premières impressions
Excellent experience all aroundLAWRENCEE C.
you have the sorriest web site known to man! your on line is no better â€¦ i called local store and thank God they knew what they were doing !!RONNIEWAYNE H.
Le client n'a pas laissé de commentaire.INAYATULLAH A.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.RICHARDRAY N.
Le client n'a pas laissé de commentaire.Torrey W. | Premières impressions
Just keep up the good work. The job was done fast I is in and out in 30 minutesRichard D.
Le client n'a pas laissé de commentaire.PHILIPDWIGHT H.
Le client n'a pas laissé de commentaire.ANGELA W. | Expérience générale
Le client n'a pas laissé de commentaire.STAINTANC R. | Expérience générale
Le client n'a pas laissé de commentaire.ARIANE M.
Le client n'a pas laissé de commentaire.TARIGKENNETH H.
I have no complaints/advice.Nigel V.
Le client n'a pas laissé de commentaire.Ryan N.
Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.William L. | Premières impressions
I let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.Lashanda M. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORYLEE L.
Le client n'a pas laissé de commentaire.PATRICIAANN K.
Le client n'a pas laissé de commentaire.CLAUDIA M.
Le client n'a pas laissé de commentaire.DESHARNEVERSELL W.
Le client n'a pas laissé de commentaire.EDWARDANDRE W.
Not a thing the service is wonderful in the people are very pleasant just need to hire more staffCLARICESPIRIT H.
I waited about 20 minutes for the van to be brought to the front, which I had to go in and ask about it. This location was not busy so I do not understand the wait.CHANTALTHERESE B.
Le client n'a pas laissé de commentaire.Daniel T.
Nothing. Great service.!TRACEYSCOTT W.
charged me extra 60$ for arriving an hour and half late even though i returned tow transport one day early. person working there wasn't helpful either in understanding. money no problem but garbage customer service is something i wasn't looking forward to. thank you.Saqib A.
Le client n'a pas laissé de commentaire.Perry T. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan H. | Premières impressions
It was excellent very good customer service only thing is price little HigherMUKESH P.
Very helpful and knowledgeable.JOHNMILTON H.
Online check in is supposed to be faster but takes forever and then staff talked with condescending attitude. Ozzy is awesomeJEREMYMICHAEL S.
Le client n'a pas laissé de commentaire.TENIA RAEANDRION L.
The only issue was the internet reception was bad so I had to leave the parking lot to fill out the info.Conswaylo J.
One of the best In The area always courteous and professionalDALESTUART H.
Le client n'a pas laissé de commentaire.Rose J.
You need to improve more information about the used the card for the storage. Because I got lose. ThanksCLAUDIA G.
Le client n'a pas laissé de commentaire.Pamela A. | Premières impressions
Le client n'a pas laissé de commentaire.Robert A.
Got the job done.David T.
The center manager Kurt Luedtke was most gracious in helping us with a U-Haul for our church's (Woodlake UMC) fall "Fill-the-Truck" food and clothing drive for Belmont UMC Food & Clothing Pantry. Customer service was excellent! Our drive was a great success and we are most grateful to Kurt and the staff at U-Haul Moving & Storage for their generosity and professional service. Thank you!!Viv L.
Nothing. I will not be using U Haul anymore. Your service is too convoluted to use. Customer service is useless. The third party application for moving help does not have customer service. The group I hired for unloading didn't show up. I've been trying to get my funds returned with no success. The local businesses are performing their job. The corporation is failing customers.WAYNET J.
Le client n'a pas laissé de commentaire.JODYLORAY M.
Le client n'a pas laissé de commentaire.Todd R.
Le client n'a pas laissé de commentaire.VMCARTHUR J.
Le client n'a pas laissé de commentaire.Chanaka A.
Le client n'a pas laissé de commentaire.KELLIEFORBES L.
Getting the computer system fixed. When I arrived it took longer than expected. The gentleman that helped me kept saying he had to keep restarting over.Craig M.
The pickup was ok. The drop off was a nightmare. I arrived when they opened at 9 am to find no one was there to check me in. So i went inside and had to wait in line for an hour to try to return my epuipment. Finally an attendant named Curtis asked about my equipment return. He said "can't your read the sign? You are supposed to wait here". I told him i was here since 9:01 am and no one approached me. He was surly, rude and confrontational. I doubt i will ever use this facility again.MANUEL R.
Le client n'a pas laissé de commentaire.ED AND PAM L.
The customer service at this particular location was stellar. Everyone was helpful and on point. Kudos to the trainee for jumping in and doing an amazing job.Nevin P.
Le client n'a pas laissé de commentaire.GUYMAURICE M.
so far none I don't know about the futureFERNANDO O.
My friend rented the uhal. He was the driver of record on my rental in 2018. Ever since we heard rents a truck you don't bother to check your records. The email is mine and not my friends! I get the email when he rents - not him. Do you think you might fix your records. Merci.JUANJOSE C.
Just keep up the good work and thank you for your services.GERRELLWARREN S.
Le client n'a pas laissé de commentaire.CHERYLS M.
I love you Mr. Kurt the store manager hes always there hes always considerate hes always willing to help if you could have him in every store that it would be so great You need a million people like himAPRILESTELLE W.
The individual we worked with when we both hooked up and dropped off the trailer was very knowledgable, very helpful and just great to work with. All in all a very smooth and easy experience. We will definitely recommend this facitity to our friends.RONALDDAVID W.
Great facility and great service alwaysEDGARARCHER C.
My husband Ted and I have rented many time from Uhaul. We like the Chippenham location the best. The gate on the trailer did not stay up. It appeared that the safety chain was stripped? I is VERY heavy, even for a 5x8 trailer. It slammed down without warning and almost injured my husband. If he had been alone and inside at the time, he would not have been able to get out.ROXANNELOUISE K.
Le client n'a pas laissé de commentaire.ROBERTDEMOND Y.
Wonderful experience, great customer serviceBRUCE W. | Premières impressions
Le client n'a pas laissé de commentaire.DAVIDCHRISTOPHER D.
Friedly staff and convenientWillie D. | Premières impressions
When I was picking up my U-Haul, the parking lot was completely flooded with water (up to my shins). As I was crossing the parking lot, one of your employees shouted lewd remarks to me. He said to the employee next to him, "She looks like the kind of girl that if you get a few drinks in her will do some wild stuff." Then he said to me, "You do, don't you?" I confronted him about this and he smirked in my face before apologizing to my BROTHER for offending HIM. I will never recommend U-Haul to anyone. It's disgusting, disturbing, and frankly threatening to be treated this way as a customer who literally is just going about their day.ABIGAILAMELIA F.
Le client n'a pas laissé de commentaire.KENYACHARVON C.
Le client n'a pas laissé de commentaire.GERARDGABRIEL H.
Le client n'a pas laissé de commentaire.KELSEYMICHELLE I.
Le client n'a pas laissé de commentaire.KEVINWYATT D.
This place was hopping with business on a Saturday morning but they were very efficient and Ozzy went out of his way to help get a stubborn trailer hitch safely attached to my vehicle.DUANEROBERT S.
Le client n'a pas laissé de commentaire.DAVIDCHARLES W.
Le client n'a pas laissé de commentaire.Kara K.
Le client n'a pas laissé de commentaire.MICHAELLANE C.
Le client n'a pas laissé de commentaire.LORALEE H.
Great service from JasonWILLIAMCLARKSON B.
Nothing! This store an staff is consistently GREAT and trustworthy! I have used this location multiple times and they have made life so easy. I now have storage units with them and I live 30 minutes from the location.WILLIAM LAWTON L.
Very pleased with both of my recent rentals. Very smooth and thorough process.ANNGROSECLOSE C.
Le client n'a pas laissé de commentaire.ANNGROSECLOSE C.
Le client n'a pas laissé de commentaire.Madilyn W.
Le client n'a pas laissé de commentaire.HARRY W.
Friendly workersTONYAHOLTON W.
I originally was scheduled to pick up my van at a different location closer to my home. The NIGHT BEFORE, I got a text advising that the location was changed to Midlothian Tpke. I was still ok with that as I was planning to pick up my van early in the day, using my phone. However, when I went to pick it up, there was a message on the app telling me that I had to wait till the store opened up at 9 am. I was already on a tight schedule and this set me back an hour. I didn't appreciate this at all, particularly since no one told me I had to wait till the store was open. I had to sit around for an hour till it opened. Other than that, the van was fine.PAULHUNTER M.
It was a good experienceDan K. | Premières impressions
Le client n'a pas laissé de commentaire.ZENOVIAHARRIS D.
Le client n'a pas laissé de commentaire.Eric M.
My only concern was that it was difficult to reach them on the phone. In person, everything ran smoothly. Great job.CHRISTINEWRIGHT H.
Le client n'a pas laissé de commentaire.Hareesh G.
Le client n'a pas laissé de commentaire.RACHAELLEIGH R.
Le client n'a pas laissé de commentaire.Karen H.
Hire another Customer Service Representative.ROBERTALAN C.
Easy. Thanks.Eric V.
Le client n'a pas laissé de commentaire.Jennifer H.
the attendee did an excellent job! price is fair easy drop offMARCEDWARD C.
Le client n'a pas laissé de commentaire.Randy N.
Le client n'a pas laissé de commentaire.COLLINROBERT W.
The location was fine. My recommendation is for your app. I was unable to use the app to check out my vehicle for the one way trip. That was not apparent in the app itself. If the business process requires me to use the office, then the app should guide me there as well.MICHAELPHILLIP G.
Le client n'a pas laissé de commentaire.LONNIE R.
Make sure there's always a representative in the office- we walked in at first & there was no one to help us. However, once a representative did come, he was very good with answering questions & quick with the reservation. I was worried for this move- but with the guaranteed reservation it went so smoothly! MerciDawn S.
The worst customer experience ever. They canceled my order and never called me. I called 15 minutes prior to my reservation to ask a general question. It was only then that she let me know she had canceled my order that morning. She was rude and did not care about the huge inconvenience she caused me. I would give this location 0 stars if I could.CHRISTOPHERJERMA M.
Very helpful staffWILLIAM L.
Le client n'a pas laissé de commentaire.STEPHANIELISA M.
Le client n'a pas laissé de commentaire.Tyra F.
Le client n'a pas laissé de commentaire.LEWISALLEN C.
Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you againJACKIE M. | Expérience générale
The trucks trailer electrical hookup did not work. When I got to the next location to pick up my auto transport, the lights did not work. It was not the trailer but a connection issue with the truck. There was no other truck we could take and their suggestion was to turn the car's hazards on.Sierra H.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.FATINAKHALED A.
Le client n'a pas laissé de commentaire.ROXANNE K.
Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!William L. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas S. | Expérience générale
Le client n'a pas laissé de commentaire.FLORENCE P. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA W. | Premières impressions
Le client n'a pas laissé de commentaire.NOREEN J. | Premières impressions
Le client n'a pas laissé de commentaire.DELORESWINFREE B. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas S. | Premières impressions
Very friendly and helpful staffJoel K. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH T. | Expérience générale
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.Gary R. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLOTTEANN A. | Expérience générale
Le client n'a pas laissé de commentaire.April G. | Expérience générale
Le client n'a pas laissé de commentaire.TODD S. | Premières impressions
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!APRILESTELLE W. | Premières impressions
Le client n'a pas laissé de commentaire.FLORENCE P. | Premières impressions
Very good serviceHarold L. | Premières impressions
Le client n'a pas laissé de commentaire.Joann M. | Premières impressions
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!ROXANN K. | Premières impressions
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