Ozzie was personable and fast. Great attitude. Website would not let me check in before arrival.JOHNIRA G.
Customer Reviews for U-Haul Moving & Storage of Chippenham
Pour nous contacter
Richmond, VA 23225
(E Of Chippenham)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JEFFERY M.
The customer service line was horrible, not this location but Uhaul in general.ANTHONYJOHN D.
It is really inconvenient to have to work around the mattress pads and hand truck that I did not order. If I break the plastic to get them out of the way, you will charge me for them. I rented an entire truck, yet had to work around stuff I did not ask for that was mounted at the door.Andrew M.
Tech helped setup the trailer to our U-Haul. My only concern here is they don't supply or suggest a saggy pin or bolt after hitching the trailer. We added one when we got home.Jeremy S.
Ozzzy is great. He explains stuff well.CHARLESMARK C.
The truck was shaking as I put on brakes. Also when I called the store I never got through to anyone.TYRELLOMAR B.
Le client n'a pas laissé de commentaire.Aletha F.
Le client n'a pas laissé de commentaire.MICHAELBOYD S.
Welcoming and helpful. Good and dependable equipment.MARKCLINTON B.
I scheduled to have a cargo trailer for 6 days and I paid 237 $and the guy messed up the contract and then they going to tell me I owe them money for a contract and which they messed up. Will never deal with U-Haul again. I'd rather deal with Penske or another rental company never again will I use U-Haul.RAAKINDESHAUN A.
Le client n'a pas laissé de commentaire.REINALDO C.
Le client n'a pas laissé de commentaire.Isaiah B.
Very helpful staff.Muazzam S.
Le client n'a pas laissé de commentaire.JOSEPH T. | Expérience générale
Le client n'a pas laissé de commentaire.TARNESHIADEVIRL E.
The experience was great and very fast service at the Uhaul site.ANNEC S.
Le client n'a pas laissé de commentaire.Renee R.
Le client n'a pas laissé de commentaire.WALTERSTUART P.
Le client n'a pas laissé de commentaire.STERLINGWALLACE D.
The vehicle clearly smelled of heavy cigarette smoke when it was picked up. I know there is little U-Haul can do once a customer smokes in the vehicle short of airing it out for a few days, but it would have been nice to know of smoke contamination prior to pickup.Peter B.
USB charger in van pleaseDEREKJAMES B.
Le client n'a pas laissé de commentaire.JOHNROBERT T.
Le client n'a pas laissé de commentaire.THABDEMIOUS P.
Le client n'a pas laissé de commentaire.JULIAMABEL A.
Le client n'a pas laissé de commentaire.JOHNJOSEPH G.
Le client n'a pas laissé de commentaire.MICHAELTHOMAS M.
Le client n'a pas laissé de commentaire.JARZETTE J.
Everything was greatSANTRICIAMONIQUE J.
No improvement. Everything went very well.EDITHALBERTA C.
Awesome and friendly customer service..DAVIDLAVELLE H.
Le client n'a pas laissé de commentaire.CINDYSUE H.
Le client n'a pas laissé de commentaire.ABDINOOR A.
Le client n'a pas laissé de commentaire.EDWINA J.
The location was fine. What was NOT fine was receiving a toll fee for the rental that I didn't owe! The toll occurred a month after returned the trailer. That's the 2nd time that has happened to me renting a trailer from u-haul. Jim Bates (804) 690-9143 email@example.comJAMESLAWRENCE B.
I did not appreciate the charging for gas. The guage didnt move from where it was. I went 9 miles for the entire trip. Maybe let customer know about fuel charges. When you drop off a truck and they say they will take care of it. The charge was higher this time. Last trip was half the price. Same truck same distance.Andrea W.
Le client n'a pas laissé de commentaire.SHAKIRA A.
I bit the bullet because I had a long day and didn't feel like pressing the issue, but the vehicle was not clean when I got it. I stated it was not clean enough to be immediately rerented upon return and was charged 25 dollar cleaning fee. I returned it in the same condition I received it.Andreu G.
Le client n'a pas laissé de commentaire.TARIQKAFFEY K.
All went well. Good experienceKIMANI H.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.CHRISTOPHERWILLI H.
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.Gary R. | Expérience générale
Gave me three different quotes on rental unit...after returning unit to U-Haul check in guy told me everything was good and after a hour later tried to charge my credit card for additional 76 $back door dirty so I froze my account... making them wait til Friday the 19th. For payment.PHILIPN B.
Overall completely satisfied.DENNISDERWIN B.
Le client n'a pas laissé de commentaire.SAMUEL M.
Le client n'a pas laissé de commentaire.WILBERTEUGENE P.
Le client n'a pas laissé de commentaire.SHERITAANITA T.
Le client n'a pas laissé de commentaire.Tony F.
Le client n'a pas laissé de commentaire.EDITH S.
Le client n'a pas laissé de commentaire.PERRYLEE T.
Le client n'a pas laissé de commentaire.Gary L.
Trailer tires where dry rotted blow a tire on interstate 95GREGORYTERRILL S.
Le client n'a pas laissé de commentaire.Toni C.
Le client n'a pas laissé de commentaire.LUIS D.
Le client n'a pas laissé de commentaire.CHARLOTTEANN A. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIP R.
Le client n'a pas laissé de commentaire.April G. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREMARVIN C.
Le client n'a pas laissé de commentaire.Robert K.
I parked near the trailer I was picking up and I was told in a unfriendly manner that I need to move my car, when I told him I was picking up that specific trailer I was told that I was parked where he parked his incoming trucks, I know that he had to check in any truck first before he parked it, but I moved my vehicle only to move it back when I was to get hooked up to the trailer, I reserved the trailer for three days but was charged for four even though it was technically just over 72 hours, I was disappointed because I have rented many trailers and I will probably continue to do so but I'm not sure because now I'm thinking I can just buy a trailer and not deal with people on a power trip because they work in the yard with the trailers and trucksERICSCOTT W.
very friendly and accommodating staff!DENEENMARIA B.
Smooth drop-offJAVIERALEXANDER B.
Le client n'a pas laissé de commentaire.CHARLOTTEANN A.
You really need to invest in snow tires for your trucks . ThanksJADAANN W.
Le client n'a pas laissé de commentaire.Andrew W.
nothing - super helpfulLESLIECARINA B.
Le client n'a pas laissé de commentaire.TIAJOEAN C.
Le client n'a pas laissé de commentaire.Logan F.
Le client n'a pas laissé de commentaire.Christopher H.
A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.Dominique R. | Expérience générale
Le client n'a pas laissé de commentaire.Jon F.
Le client n'a pas laissé de commentaire.ALISONMURPHY H.
Le client n'a pas laissé de commentaire.Richard R.
Very helpful when I came in. Check in was quick.mark B.
Real good set up for rental. Quick, easy - mobile AP was well put together. Upon return of vehicle there was a minor snafu that staff corrected quickly. Final bill was actually lower than quoted!Terry R.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.ELEANORMARIA W.
Everyone at this location is very helpfulJAYMICHAEL N.
Le client n'a pas laissé de commentaire.Mackenzie R.
The phone drop off instructions: I clicked â€œreturn truckâ€ The directions told my to verify that my gas level matched my pickup level, and truck was clean etc. and told me to put keys in afterhours drop box. Which I did. I then inadvertently pressed â€œreturn truckâ€ again. The directions then took me into the directions to take photos of the return truck, gas level etc. Somewhat confusing.Andrew W.
The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)deborah s. | Expérience générale
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.CHAQUIALAFAUN G.
Le client n'a pas laissé de commentaire.Kevin E.
great jobWILLIAML T.
The equipment was functional. The trailer rub rails were older and I could barely slide a strap through. Also the end of one side was not attached so could not be used. The door was also difficult to useAndrew W.
My original reservation at a different location (Belk Blvd) wasn't available. The truck was broken, but no one contacted me to inform me. Thus, I had to go to this branch to get a replacement truck, which also wasn't available here. The team at Midlothian turnpike was very helpful and helped me find a replacement truck, but all of this meant that we were 2 hours late to our destination.CHRISTIAN G.
Le client n'a pas laissé de commentaire.PAULK B.
Le client n'a pas laissé de commentaire.Gregory H.
I appreciate everything you did for me in regards to my son didn't charge me extra that means a lot you have a customer for lifeKEITHJERROD H.
Le client n'a pas laissé de commentaire.Vickisha H.
This is a great location I visit fairly often. The associate who helped me load my car on the hauler was fantastic. Very friendly, professional & helpful!ANDREWPAUL Y.
Nice set up to clean vehicles as they are returned. Friendly and helpful staff person. Easy to findDorie S.
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.JODYKEITH B.
Le client n'a pas laissé de commentaire.DONNAELIOSE C.
Le client n'a pas laissé de commentaire.STEPHANIELISA M.
Le client n'a pas laissé de commentaire.Guillermo G. | Expérience générale
Le client n'a pas laissé de commentaire.BIRGITGAMMA B.
Keep doing what you are doing!!ANNE C.
Le client n'a pas laissé de commentaire.Eva N.
Perhaps consider extended hours for vehicle drop-offs.Darnell C.
The trucks are parked too close for an individual to go through and inspect the truck. If it rains or snows, the only way around is by going over the grass which creates a mess for your shoes and eventually inside the truck. Recommendation would be to reverse and park trucks instead. Improve your smartphone app for android. It doesn't work efficiently. It couldn't recognize my location even though other apps on my phone could see my location. I had to retake the front part of my license like 3 times before it was accepted. Sorry to say but U-Haul doesn't seem to be 100 % ready with their mobile check-ins.Sunny G.
Le client n'a pas laissé de commentaire.JENNIFERELIZABET R.
Le client n'a pas laissé de commentaire.CYNTHIAALEICIA B.
Le client n'a pas laissé de commentaire.Gerd L.
Le client n'a pas laissé de commentaire.ALANBRIAN S. | Premières impressions
Le client n'a pas laissé de commentaire.TODD S. | Premières impressions
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!APRILESTELLE W. | Premières impressions
Had a great experience and everyone I encountered was professional and helpful.Amanda L. | Premières impressions
Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.Kenneth W. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Mr Kick is allsome his attitude is the BEST....APRILESTELLE W. | Expérience générale
Le client n'a pas laissé de commentaire.FLORENCE P. | Premières impressions
Le client n'a pas laissé de commentaire.FLORENCE P. | Expérience générale
Great Job, I'll be back.DENNIS H. | Expérience générale
Excellent place.HERNAN G. | Expérience générale
Very good serviceHarold L. | Premières impressions
Le client n'a pas laissé de commentaire.Collin L. | Premières impressions
Le client n'a pas laissé de commentaire.SAMANTHA F. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany w. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES A. | Expérience générale
Le client n'a pas laissé de commentaire.Joann M. | Premières impressions
I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.INGRID S. | Expérience générale
Le client n'a pas laissé de commentaire.Chris W. | Premières impressions
I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me returnCharles B. | Expérience générale
Great facility and entry is a breeze. Incredible staffRONALD P. | Premières impressions
Nice place for storage. The height of the storage is great for stocking.Anita R. | Premières impressions
Awesome, easy experience with this UHaul location.Starrias M. | Expérience générale
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!ROXANN K. | Premières impressions
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!Kelsey H. | Expérience générale
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!Kim M. | Expérience générale
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.CARIL H. | Expérience générale
Always great doing business with Kurt. ( Manager)Charles B. | Premières impressions
Great customer service!Kayla B. | Expérience générale
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.BRENDA G. | Premières impressions
This is my favorite storage in Richmond not any Uhaul only Chippenham UhaulVanessa T. | Expérience générale
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.catherine j. | Expérience générale
very friendly and helpfulMARGRET D. | Expérience générale
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.Latoi R. L. | Expérience générale
They took great care of me. Especially after my experience at another facility.KOCMEKICA P. | Premières impressions
It was a rewarding experience.Loretta G. | Expérience générale
I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience wheneverTerrance S. | Expérience générale
My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenienceVALERIE D. | Expérience générale
There were no problems while I was renting my storage unit and the people are very friendly.Karen R. | Expérience générale
Very helpful and efficient. I Highly recommend themPaul S. | Premières impressions
Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.Mao T. | Expérience générale
Customer service was greatCASAUNDRA w. | Premières impressions
Great place to rentJoan B. | Expérience générale
Thank you for your Great customer service..Felicia C. | Expérience générale
The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!Delavon G. | Expérience générale
Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.Kathleen D. | Expérience générale
No complaints.Zachary S. | Expérience générale
From Danville store to Richmond store customer service was magnificent. Thanks you!!!Sharmika R. | Premières impressions
.KEIRRA H. | Expérience générale
Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, SeanSean Y. | Expérience générale
manager kurt was the bestKevin M. | Expérience générale
After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.LINDA N. | Expérience générale
This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, Ppaul p. | Expérience générale
John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, 200 $when i specifically told him not to.Kaitlyn M. | Expérience générale
Everyone was very helpful in meeting my needs.Robin R. | Réservation
Staff was always rude when i needed somethingBlake V. | Expérience générale
Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.kenneth w. | Expérience générale
Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!TREY F. | Expérience générale
Thank you for the 1st month free Storage... I have been using them for years Great customer serviceSaqib T. | Expérience générale
The staff where very helpful and polite I appreciate there helpNIOVIS R. | Expérience générale
The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.stephen k. | Expérience générale
The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.PATIENCE H. | Expérience générale
Staff was accommodating.SUZETTE S. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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