good customer service and great prices for the rental.DIOGRIS M.
Customer Reviews for U-Haul Moving & Storage of Chippenham
Pour nous contacter
Richmond, VA 23225
(E Of Chippenham)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was not clean and bad costumer service at the midlothian location I m supposed drop the equipment back by 4,3 pm on Saturday and them call me I have to bring the equipment at 12,3 and be rude with meJorge David E.
Le client n'a pas laissé de commentaire.TODD EDWARD G.
Ozzy who checked me out was a great help. Bigger overall issue was my reservation being cancelled at the first location which forced me to pick up my truck here....which really messed up the time table for my move and cost me 45 $in Ubers and pushed everything back a day.JOHN M.
When we returned the truck the man helping us made a snide comment saying that "it would have been easier if you had parked behind the other trucks" which was unnecessary. The woman who checked us out when we first picked the truck up was very nice and helpful.ANDREW C.
Le client n'a pas laissé de commentaire.Joseph N.
Le client n'a pas laissé de commentaire.KENNETHJUAN K.
Le client n'a pas laissé de commentaire.FLORENCE P. | Expérience générale
Le client n'a pas laissé de commentaire.RACHAELLEIGH R.
Le client n'a pas laissé de commentaire.DENISEEUGENIA W.
Longtime U-Haul user. Never again.CHARLESR O.
Again, when I arrived to simply drop off the trailer, I tried to use the U-Haul app for quick checkout. However even after allowing permission to use the camera on my phone, the photo portion of the app would not upload. After wasting at least 15 minutes with this process I entered the store, only to see a line of four people, with one man working. He was very helpful and checked me out within 3 minutes, however my overall time spent at the store because the app didn't work was more than 35 minutes. Clearly, the app still needs a lot of work.Janean R.
Le client n'a pas laissé de commentaire.DELANEYROESHALLE R.
Le client n'a pas laissé de commentaire.TIFFANYANICA D.
Staff very friendly and helpful!WILLIAM CODY F.
Le client n'a pas laissé de commentaire.RACHAELLEIGH R.
Good serviceNANCYCAROL M.
Le client n'a pas laissé de commentaire.RODNEY W.
Le client n'a pas laissé de commentaire.Sarah M.
Le client n'a pas laissé de commentaire.JOHNKEVIN G.
Great experience, very helpful staff!SHAQUANAYVETTE C.
Le client n'a pas laissé de commentaire.ROSALINDROSS J.
Le client n'a pas laissé de commentaire.CYNTHIA W. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICAANE' S.
Le client n'a pas laissé de commentaire.deveata F.
Check in person was super nice & helpfulJEFFREY J.
Le client n'a pas laissé de commentaire.Larry A.
Le client n'a pas laissé de commentaire.MICHAELR L.
Great customer service!!!Robert G.
Le client n'a pas laissé de commentaire.MIGUELANGEL O.
Le client n'a pas laissé de commentaire.Sean O.
Le client n'a pas laissé de commentaire.SUSANJEAN P.
Le client n'a pas laissé de commentaire.CHARLESGRADY C.
friendly and efficientWayne M.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.CALVINGREGG H.
They didn't have a rental available after I reserved a truck for 4 hours. They said that it "wasn't their fault" that multiple people rented the same truck. Ridiculous. They also told me to wait in the vehicle for inspection after renting it. I went outside and waited a full hour in the hot vehicle (it was 101 degrees outside) and no one ever came. After I went inside to ask again how long my wait time was going to be, they were annoyed at me for "not coming in sooner" to tell them. Turns out, I never needed to be with the truck in the first place because they can do the inspection alone. What a waste of time. Because of their lack of organization, I missed my move-out time frame by 30 minutes and was charged a late fee by my apartment. I will not ever be using this service again.Allison P.
Then dealer / location rate a perfect 10. However, I rate the equipment as one-star. I was disappointed and frustrated that a 4 X 7 trailer is not even close to being 4 X 7. Actual measurement of width was 39 inches; nearly a foot narrower than 4 feet! This is deceptive and should be corrected in all advertising.STEVEN S.
Le client n'a pas laissé de commentaire.STEPHENHAROLD B.
Le client n'a pas laissé de commentaire.WILLIAMTURNER S.
Le client n'a pas laissé de commentaire.OMAR C.
Great service!RICHARDTHOMAS L.
Le client n'a pas laissé de commentaire.DAVIDJOSEPH V.
Le client n'a pas laissé de commentaire.LOTHROPC G.
Poor communication start to finish. Uhaul never contacted me to let me know my Ubox was delayed being picked up 10 days from departing location nor did they call when my Ubox was accidentally shipped to the middle of the country. I had to call to see if my guaranteed date of delivery was correct so I could schedule moving help. Turns out my Ubox wasn't even in the same state. Their 50 $a day reimbursement doesn't even cover the moving help bill not to mention the inconvenience and hardship. I dropped off my Ubox on 5/28/21 it arrived at my driveway on 6/28/21Fabian A.
The truck needs a wheel alignment. I was all over the place.DUNESHABENJANEK M.
The team was very responsive and helped me navigate the use of the APPTimothy H.
Mr. Suzuki was excellent on the check out. very knowledgeable and efficient. However on check in a few hour later I had to ask three times, cool my heels for 10 minutes, to find an employee in order to point out that I had returned the trailer I had rented.WILLIAMJOSEPH A.
Le client n'a pas laissé de commentaire.NOREEN J. | Premières impressions
The staff make everything so easy for us customers I always get U-HAUL never an issue. Thanks u-haulMARIOHUERTA G.
Le client n'a pas laissé de commentaire.Jabari S.
Le client n'a pas laissé de commentaire.SALVATOREANTHONY B.
Le client n'a pas laissé de commentaire.ADRYANJ B.
Le client n'a pas laissé de commentaire.EDITH P.
Le client n'a pas laissé de commentaire.TRAVISSLEEMOND W.
Le client n'a pas laissé de commentaire.JERMARDONTE S.
When I finished returning equipment I needed information about the wiring of my tow hitch.. Points lost for sending me away because I "have to call to make an appointment".CARLOSLUIS A.
Le client n'a pas laissé de commentaire.Christy K.
Wasn't the location I had requested. It's was the only location that had the equipment.BRIANROBERT J.
Le client n'a pas laissé de commentaire.Michael M.
I should not have been charged 40 extra in mileage when I gave you an extra 50 in gas.Brian L.
Le client n'a pas laissé de commentaire.Tarsharn R.
Very nice people.ANDREWDONALD L.
Le client n'a pas laissé de commentaire.Aubrey M.
Le client n'a pas laissé de commentaire.CARLTONALLEN T.
The staff was incredibly polite and helpful!Jabari S.
Le client n'a pas laissé de commentaire.DELORESWINFREE B. | Expérience générale
I interacted with three people at this UHaul store and all of them were knowledgeable, friendly and helpful. I was impressed!June S.
Le client n'a pas laissé de commentaire.THABDEMIOUS P.
Le client n'a pas laissé de commentaire.STEPHANIENICOLE J.
Le client n'a pas laissé de commentaire.Karl B.
Le client n'a pas laissé de commentaire.Yasin M.
Le client n'a pas laissé de commentaire.CHARLESDAVID R.
The people are the best part.AUGUSTAJOSE H.
Le client n'a pas laissé de commentaire.JOHNK J.
Always great at this location!John T.
Other than the truck smelling like weed, everything was great!Dominic M.
Speedy return, Thanks!Nancy S.
Le client n'a pas laissé de commentaire.SHARONYVETTE R.
Le client n'a pas laissé de commentaire.Tianna R.
Have more employees working, at 4 PM 1 person was checking in 3 vehicles and trying to work the counter as well. Don't mis-understand me, he was handling it like a true professional, it just took a little longer for the customers to get waited on.GARYLEWIS M.
Agent that closed out ticket- charged one extra day, charged extra insurance, charged extra for fuel that was clearly bogus. I turned in my rental several hours after reservation 2 hours following close and incompetent agent checked truck in a day later when it was clearly available front row at equipment return station. Even if agent didn't have time rental equipment was still on lot before the location opened. NO EXCUSES TO CHARGE FOR THE AGENT NOT BEING PROACTIVE!Leshawn H.
Le client n'a pas laissé de commentaire.GREGORYSTEVEN B.
This is was the best experience renting I have ever encounter. Everyone of the employees were friendly, respectful and helped me every step of the way. Absolute awesome experience.Rita W.
Le client n'a pas laissé de commentaire.Bairam E.
Le client n'a pas laissé de commentaire.ROBERT A.
No improvement. Kyle provided great customer service.JAMESL N.
By continuing to do what you are doingGita S.
Le client n'a pas laissé de commentaire.JAMESSIDNEY P.
Le client n'a pas laissé de commentaire.VICTOR R.
The location was closed. Waited on the phone for over a hour to be rerouted to another drop off location. Waited another 45 to receive updated paperwork t drop off at the new location. Very bad drop office experience.JAMARR T.
Janet and Kirk All the bestTHABDEMIOUS P.
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.Charles R.
Great job. It's a very busy business. I would suggest having one more person on shift during peak hours. Thanks again.GARYLEWIS M.
Le client n'a pas laissé de commentaire.WILLIAMLEGRANDE N.
Seamless drop-off.MICHAEL G.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.Ted Y.
I've always had a really good experience with them. Rented a trailer or box truck 6 times in the last 2 years. Ozzie is just the best.JEFFREYLYNN M.
Be able to drop off truck to a closer locationDesire B.
The breaks on this truck was horrible. I even told the worker he took a test drive and said it was fine. I drove to new jersey for 5 hrs. I had to stomp on the brakes for it to stop or else I would've been in multiple accidents.Au'Shawntae N.
Le client n'a pas laissé de commentaire.Douglas S. | Premières impressions
Very friendly and helpful staffJoel K. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH T. | Expérience générale
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.Gary R. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLOTTEANN A. | Expérience générale
Le client n'a pas laissé de commentaire.April G. | Expérience générale
A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.Dominique R. | Expérience générale
The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)deborah s. | Expérience générale
Le client n'a pas laissé de commentaire.Guillermo G. | Expérience générale
Le client n'a pas laissé de commentaire.ALANBRIAN S. | Premières impressions
Le client n'a pas laissé de commentaire.TODD S. | Premières impressions
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!APRILESTELLE W. | Premières impressions
Had a great experience and everyone I encountered was professional and helpful.Amanda L. | Premières impressions
Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.Kenneth W. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Mr Kick is allsome his attitude is the BEST....APRILESTELLE W. | Expérience générale
Le client n'a pas laissé de commentaire.FLORENCE P. | Premières impressions
Le client n'a pas laissé de commentaire.FLORENCE P. | Expérience générale
Great Job, I'll be back.DENNIS H. | Expérience générale
Excellent place.HERNAN G. | Expérience générale
Very good serviceHarold L. | Premières impressions
Le client n'a pas laissé de commentaire.Collin L. | Premières impressions
Le client n'a pas laissé de commentaire.SAMANTHA F. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany w. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES A. | Expérience générale
Le client n'a pas laissé de commentaire.Joann M. | Premières impressions
I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.INGRID S. | Expérience générale
Le client n'a pas laissé de commentaire.Chris W. | Premières impressions
I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me returnCharles B. | Expérience générale
Great facility and entry is a breeze. Incredible staffRONALD P. | Premières impressions
Nice place for storage. The height of the storage is great for stocking.Anita R. | Premières impressions
Awesome, easy experience with this UHaul location.Starrias M. | Expérience générale
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!ROXANN K. | Premières impressions
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!Kelsey H. | Expérience générale
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!Kim M. | Expérience générale
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.CARIL H. | Expérience générale
Always great doing business with Kurt. ( Manager)Charles B. | Premières impressions
Great customer service!Kayla B. | Expérience générale
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.BRENDA G. | Premières impressions
This is my favorite storage in Richmond not any Uhaul only Chippenham UhaulVanessa T. | Expérience générale
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.catherine j. | Expérience générale
very friendly and helpfulMARGRET D. | Expérience générale
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.Latoi R. L. | Expérience générale
They took great care of me. Especially after my experience at another facility.KOCMEKICA P. | Premières impressions
Customer service was greatCASAUNDRA w. | Premières impressions
From Danville store to Richmond store customer service was magnificent. Thanks you!!!Sharmika R. | Premières impressions
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