Customer Reviews for U-Haul Moving & Storage of Citrus Heights

Évaluation :

1

Staff & Manager seem to not care at all about customer experience. I was contacted once about changing the lock on my unit. I called 4 times and left 3 messages and multiple emails to get no response from any of the managers. They put another lock on my unit for over a year, because they were afraid I may not pay my rent on time. This limited my access to the unit. I raised an issue with customer support, and they emailed the manager but they did not respond or resolve it. I was forced to go in person to resolve the issue. This experience has forever turned me off from using U-haul services.

Évaluation :

4

we had a problem with our wiring and could not pick up an atuto transprort, but the representative offer another option we can use to solve this problem.

Évaluation :

5

Everyone was excellent they covered all bases with a respectful and friendly attitude, so yeah it really was above and beyond it was more than appreciated. (Thank You)

Évaluation :

5

Very good 👍

Évaluation :

5

Employees where great but the trailer had two out of two tire that where almost flat

Évaluation :

5

Good customer service… busy location might need more employees

Évaluation :

5

Very excellent and professional Chris knew his job he was very helpful on everything even getting a city bus back to my location. Chris went way and beyond his duty and his work very knowledgeable on everything. He was a big help.

Évaluation :

5

The owner that was helping me and was very nice and professional. Explained everything in detail about the rental. I will definitely be coming back.

Évaluation :

3

More people. I got the run around in locations.

Évaluation :

5

Everything was great-customer service, store cleanliness, truck was very clean both in cab and cargo area. Both check-in and return were quick and easy. Overall great experience!

Évaluation :

5

Everything was great..customer service was excellent

Évaluation :

5

Maybe watch peak times if possible and have more staff on hand, the people working there are great, I use this store at least 10 to 15 time's a year and the crew that is working when I go there are always very helpfull, efficient and friendly. They may just need more help at peak times. All in all great store!

Évaluation :

5

Very friendly and very helpful, I felt comfortable with the employees.

Évaluation :

1

I was over charged on fuel due their error. When I turned it in Kyle said I was over 6 miles (a total of 26) and that's what I would be charged for. I put in almost 3 gallons of gas, putting it at where it was when I picked up. But was charged an additional $30 in fuel. I called and Kyle confirmed the error but basically told me that mgmt couldn't help me. I called customer service and got no help. I had the truck for 2 hours and drove 26 miles and was charged $110, ridiculous. I will use a different company in the future.

Évaluation :

5

Had a mix up with a truck that was immediately fixed! 10/10

Évaluation :

2

Too many fees! I had the vehicle for less than 24 hours but was charged for 2 days. (Not sure what Uhaul's definition of a day is.) I was also charged for another day of the optional insurance. Also the gas gage didn't work unless the van was in motion. As a result, I paid for an extra quarter of a tank of gas. Won't recommend and definitely won't use again.

Évaluation :

5

The young lady had excellent customer service and was really helpful. I truly appreciate it. Return was so easy! I really love this location

Évaluation :

3

Have no complaints everything was good good service all around thank you

Évaluation :

3

Your identification requirements are weird and unparalleled in other facets of life. IF you insist on needing third party verification prior to picking up a vehicle off hours, you can't just say "it was in the agreement you signed". There's many things "in the agreement" that amount to boilerplate legalese that NOBODY reads. You need to make it BOLD and CLEAR that you'll be standing in the cold, dark early morning WITHOUT a third party verification by phone (2023, anyone?) or a passport (because I guess people just walk around normally with passports) or a lease agreement (hard to obtain when you're purchasing a home). You have a site/app that purports to make it easy to pick it up when you want it, and it does in fact state you need third party verification, but it says so very quietly after the BIG BOLD three step process further up the page. You need to be clearer. Lastly, when I finally went into the location at opening, a very helpful young lady assisted me. I asked if I was one of the very few people who made this mistake, and she said no. In fact, she guessed that 70 % of the customers she deals with run into the same problem. I think you need to think about that and improve your messaging.

Évaluation :

4

I am upset that I have twice reserved a 4 x 8 foot closed trailer more than 2 weeks in advance and did not get that trailer. Once there was one at the location but it was given to another customer, and this time I was told it would only be available more than 50 miles away. I thought by reserving it so far in advance I should get the size I want.

Évaluation :

5

My experience left nothing to be desired. I would recommend this location to everyone. Very courteous, prompt, and professional. Absolutely went perfect. Extremely pleased.

Évaluation :

5

Very good

Évaluation :

5

Only thing I would want better is the rear box door was hard to lift and close. Other than that all was very good

Évaluation :

5

My second box was kind of worn out; the lock latches on the door would not fit to lock. But, the facility is secure to the point that I am not very concerned about theft. The staff was VERY supportive of my endeavors.

Évaluation :

5

FRIENDLY STAFF

Évaluation :

5

Wonderful

Évaluation :

4

The process was easy and mobile check-in was great, too. My only "complaint" per say is that I rented two furniture dollies and they didn't add them to the back of the truck. Unfortunately, I did not notice this until I had already left the location to start moving my things. They did take that charge off, however.

Évaluation :

5

Everything was excellent. Nice employees and the pickup truck was great. I will use Uhaul and this location again when needed.

Évaluation :

5

Excellent Customer Service! Fast and efficient. Thank you very much!

Évaluation :

5

Great customer service, the staff is friendly and helpful.

Évaluation :

4

Friendly staff, walked me through after hours return process which I found easy and convenient. Great experience and price.

Évaluation :

5

Had an appointment for 10 AM but work started at 2:30 PM other than that everything was great, excellent workmanship and results.

Évaluation :

3

The staff did a great job doing the best they could to help with the customers. They are just really understaffed.

Évaluation :

5

Nothing,she does the job very well,and professional.

Évaluation :

5

We have been charged/ debited which is accurate for the usage, but the deposit is still being held.

Évaluation :

5

I have used this location many times over the years. The employees are always friendly, pleasant and attentive. They make sure everything is ready and working properly -- Thanks.

Évaluation :

3

T

Évaluation :

3

First rep that assisted me was really attentive and alert. When I returned the unit the other person was very dismissive and not attentive to the customer as well as playin on her phone during interaction. Vehicle was not cleaned.

Évaluation :

5

The worker was great and the hitch looks amazing

Évaluation :

5

Service Technician Chris, is Excellent, Professional, informative, very knowledgeable, allows your customer to choose, what service, or product, would work for you.

Évaluation :

5

Amanda was an excellent help in getting me the best solution for my needs.

Évaluation :

5

It sucks whej u guys get slammed with a bunch if people at once and the uhaul company only has 2 employees. I came at 7am to beat the crowds

Évaluation :

5

The customer service was very good I don't have any thing to say about that what if you tell me what you do for your employees l will tell you go buy good lunch and energy drink please let me know if you buy lunch thank you

Évaluation :

5

This people is really nice

Évaluation :

5

Wonderful staff! Very helpful over the years and with my move out.

Évaluation :

4

The check engine light came on and driving about 10 miles

Évaluation :

5

Would like rent a pickup truck that I'd smoke fee. As soon as I opened the door , the ashtray smell got me pretty bad. Vehicles supposed to be smoke fee !!!

Évaluation :

5

Everybody I talked to were friendly and helpful

Évaluation :

5

Kourtnie, the Manager, was fantastic and very beautiful. She was very kind and helpful, can definitely see why she's in charge. The whole location was great. Including their own resident Superman, another associate who was a rockstar. The Manager knows who he is.

Évaluation :

5

Very happy with the service and work performed to install a tow hitch. . Very friendly and helpful personal and can highly recommend U haul

Évaluation :

5

Thank u

Évaluation :

5

Amazing staff! I feel like family, they remembered from last month. Yes, I tell my friends about U-Haul excellent trucks and incredible service!

Évaluation :

5

Great service. Will use location again. The call center was also simple and good service

Évaluation :

5

I did not receive receipts Can you please send it to me ?

Évaluation :

4

This was the first time I had issue with a truck. Was a little disappointed that the truck leaked. It was a rainy day. That was why I rented a Ten ft truck. To have my things dry. All in all it's still a nice place to rent.

Évaluation :

3

Didn't see anyone. Place was closed. I self returned.

Évaluation :

5

Rien

Évaluation :

5

Exceptional customer service.

Évaluation :

2

Bad experience. Truck assigned was blocked by other trucks . Secondly over charged for furl

Évaluation :

5

Pick up was easy and night drop was very convenient. The person who assisted us was wonderful. She was very friendly and helpful. I wish I could remember how to spell her name, because she was awesome.

Évaluation :

5

The owner, Christopher, is exceptional! When the office was busy, he maneuvered to effectively help multiple people at once. Also, he demonstrated patience and was very kind and helpful addressing multiple questions. Excellent service!

Évaluation :

4

Staff is allways friendly

Évaluation :

3

Update or do something with the website to allow to share the location when drop off the vehicle to avoid to make an extra charges. You are charging me for two days service when I only used the truck 2 and a half hours

Évaluation :

5

Thank you very much.

Évaluation :

5

Amanda was helpful and kind.

Évaluation :

5

Angela ,Thank you best wishes.

Évaluation :

5

Everyone was knowledge and helpful.

Évaluation :

2

Understaffed. Both when I picked up and dropped off the equipment there were at least five people in front of me waiting for help. I picked up Saturday. I believe the young lady's name was Amanda. She was providing outstanding service as best as anyone could expect. She had a great attitude as I watched her help two very difficult customers. I was able to drop off without assistance using the website, so I guess that went okay.

Évaluation :

5

Too much red tape checking in. To much personal information you needed, even my name and address. Way to much personal information

Évaluation :

5

Starting w, Christipher!, what a Star! Defo Asset to your Buisness, I cannot say enough about hom,, #2 shara, awesome, #3 Cory!

Évaluation :

5

We were clearing out our unit and Amanda made it super easy and convenient, thanx Amanda!!

Évaluation :

5

Awesome People at Auburn Uhaul. I recommend this location, and gives them 10 ⭐️. They have mobile pickup and drop off that's easily done at your convenience. Moving can be a hassle, let Uhaul help!

Évaluation :

1

My storage unit was broken into in January and attempted to break in sometime later. I was given my last month free but nothing before it. The staff was polite and helpful but I became incredibly frustrated that this happened twice in a year.

Évaluation :

5

It was a pleasant 12 years

Évaluation :

1

Never ever rent a storage space from this business. I ordered everything online because it stated it was available. The unit I wanted was not available! They had to get it ready, I waited for two hours. I had also hired a moving helper for 3 hours at $120 bucks an hour this place took two of those hours. I lost money. Then I was over charged. You have to buy their locks but only the most expensive lock was available, but their inventory stated they had 120 of the inexpensive locks available. My over all experience was horrific and cost me alot of money. Don't get a storage unit from this business.

Évaluation :

1

Wasn't temperature controlled, as advertised. Every time I visited the storage unit it was 100°+.

Évaluation :

5

The staff were very helpful for all my needs. Excellent customer service. I would recommend this place for everyone.

Évaluation :

5

Ty for your wonderful staff

Évaluation :

5

Thank you for your service.

Évaluation :

5

Staff is nice and professional. They really care that customers have a pleasant experience. Busy location

Évaluation :

1

Picked this facility as no more Pods were available was told my other Pods were in Rancho Cordova only to find out that was incorrect and no one told me

Évaluation :

1

If I had the option to rate zero stars I would . Hands down one of the worst experiences I have ever had with any company and will never recommend to anybody it's a shock that location is still in business

Évaluation :

2

After moving out on 5/11/2022, I was billed and threatened with a lien in June. It took 2 calls to straighten out your screw up.

Évaluation :

1

When you set up your account on line and go into the office to secure it, with a manager. It should not take them an hour and a half to finalize it. On line it states they have available 10 x 10 units BUT they don't. In the meantime I have hired a Moving Helper for 2 hours at $100 per hour. I only got an hour of his time, the other hour was wasted by the Manager at this facility to get my unit ready, I think. It seemed she spent more time on the phone, then taking care of business. Then I had to buy the more expensive lock because she couldn't find the cheaper one, even though her inventory said she had 54 locks their but couldn't find them? Then next day when I came in, they had plenty of standard storage locks on display in the office. I had to come back and get another unit, which I actually reserved online a another 10 x 10. When I arrived of course there are none but on line doesn't say that. Evidently they have their own items in those units, that WHY they are not available to the public. So they give me a 5 x 8 but didn't assign me a unit number, I had to go back again, and I got the unit number, when I got home my husband informs me that is the same unit number as the first one! I called to get it fixed, only to be told that I have to go back to office, customer service can't handle that. I went back was given the unit number. Plus they had to fix my invoice, I purchased a bundle of large boxes and was over charged for the bundle by $15.00. My husband goes to the storage unit, we can't use it, it's to small. I am so frustrated with this storage place, over charging me, costing me money for a Moving Helper that only worked an hour and charging me more for locks I didn't need to buy I had to find another storage place to meet me needs, and wouldn't have had to do that if this storage place correctly let the public know what they had available. Plus now I had two keep my moving truck for two extra days. This is almost $500 dollars extra I had to pay out of my pocket! I would never recommend this Uhaul or storage place to anyone.

Évaluation :

1

The unit I was in and a few others near it was burglarized. We lost valuable belongings including hard-to-price religious image that had been in my family since before I was born. The staff was unclear and not helpful in the filing of police report. Made us think of inside job.

Évaluation :

4

All was awsome but i think your unit prices are too high. We had a 12 x 22 unit before that at another place and we paid $96 a month...big difference...but your staff is very friendly and knowledgable !!!!

Évaluation :

4

My credit card was compromised so I called U-Haul and the girl took my information over the phone and charged my card. I am on an automatic deduction for every month but on my account the card is not showing. I try to re-add it and no luck!

Évaluation :

2

Terrible! The freight elevator broke so things were not smooth. Had to carry stuff up stairs

Évaluation :

5

Thanks

Évaluation :

2

units are way too small and falsely advertised 24/7 access. old and gross looking,

Évaluation :

5

Thank you for great customer service 😊

Évaluation :

5

The staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.

Évaluation :

5

Kortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.

Évaluation :

5

But The bathroom was no up to par. It needed cleaning and toilet paper.

Évaluation :

3

This location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.

Évaluation :

4

They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.

Évaluation :

3

Extremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.

Évaluation :

4

Cooper has great customer service skills. He went above and beyond for me.

Évaluation :

5

Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn't blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.

Évaluation :

2

My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!

Évaluation :

5

The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn't have access to my unit in later hours due to my working hours. But that wasn't something any of the employees controlled.

Évaluation :

5

Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Merci.

Évaluation :

5

I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.

Évaluation :

4

The free month rent is very convenient but too expensive to maintain.

Évaluation :

4

My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you'll be sweet.

Évaluation :

5

Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.

Évaluation :

5

I'm thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.

Évaluation :

2

Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering her

Évaluation :

5

The best storage management I've ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staff

Évaluation :

5

The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your time

Évaluation :

5

Excellent customer service! Definitely recommend!

Évaluation :

5

Love the place, it keeps my valued possessions safe😊

Évaluation :

5

Good manager andrew and cooper was super cool

Évaluation :

3

Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.

Évaluation :

5

Quite affordable and convinient.

Évaluation :

5

The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.

Évaluation :

3

The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to work

Évaluation :

5

Thank you so much for a well kept up storage!!

Évaluation :

3

we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.

Évaluation :

5

The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..

Évaluation :

5

They are the best!!!

Évaluation :

1

Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!

Évaluation :

5

Hey! I haven't left!

Évaluation :

5

Merci

Évaluation :

5

Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very much

Évaluation :

1

Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!

Évaluation :

5

Clean and organized. Helpful staff. Thank you

Évaluation :

5

Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.

Évaluation :

5

I had this unit for years and I felt comfortable knowing they were safe..

Évaluation :

5

I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.

Évaluation :

5

The staff was friendly and helpful.

Évaluation :

5

The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit

Évaluation :

5

I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much

Évaluation :

5

Nice staff very clean and well-lit and the employees work well together

Évaluation :

5

All the staff was very helpful and friendly!

Évaluation :

5

We become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! Merci.

Évaluation :

5

After a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.

Évaluation :

5

Despite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both side

Évaluation :

1

name (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorney

Évaluation :

5

Thank you for your accommodation 😀

Évaluation :

5

Great service always at this location.

Évaluation :

5

So nice to have someone who knows the sign language! I am deaf and that was pleasing experience.

Évaluation :