Évaluations des clients U-Haul Moving & Storage of Clairemont Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clairemont Mesa

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CLEONNE C. le

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Twelve years at your facility and I've been pleased always. I've used U-haul trucks a few times before with satisfaction every time.

Gary S. le

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We tried to turn in our truck at another site and were turned away by the operator, who said U-Haul has ignored his requests not to drop off one-way rentals because he's overburdened, and we could see dozens of trucks on the lot for this liquor store. I called U-Haul and asked where I should return the truck that would welcome me. It took about 10 minutes for the operator to find a lot that wanted the truck. Apparently, U-Haul does not normally manage this part of their business. They invite you to drop off at the nearest site without concern for that site operator's ability to house the equipment. When we decided on the Copley Drive site, I found them to have a full-service reception location, with inspection and cleaning equipment. Very professional. Nice young man checked me in and we did a quick safety inspection to make sure the next renter had good lights, mirrors, and tires.

David Y. le

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very busy you should have more people working early morning

audrey r. le

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You all kept your agreement u initially stated and i appreciate that!! Also very personable staff everyone!! From start to finish all processes were gone over efficiently ...thank you u haul ...your a

Jordan B. le

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The person I talked to to rent the truck was nice, but the person who pulled the truck to the front of the building didn’t say anything to me and the truck was filthy and littered with bugs. The truck was very dirty and Looked like no one had washed the truck. The inside of the truck was sort of clean, but still had dust everywhere. When I returned the truck the person only said “any problems?” Then “you’re good, nothing else”. I was over all displeased with the store.

kathy k. le

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I didn’t realize that drop off would be so easy and convenient… Thank you!

Rebecca W. le

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Nothing!! You have an amazing staff!

Janet N. le

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Price !

Udit P. le

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The staff was very friendly, helpful and prompt. We were extremely happy with the experience at this location.

Derek D. le

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I don't know, have more trailers on site would be the only thing.

Tianyi C. le

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So expensive

Lori L. le

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The clerk was exceptional and very personable. The facilities are very clean and secure. I was very pleased with my overall experience.

Matthew D. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

cale b. le

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The staff was very helpful and efficient at the facility. Quickly checked us in and got us to our unit, taught us house to get into the unit.

Cale B. le

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All the staff was very friendly and helpful. It was very busy when we showed up, and they quickly got everyone taken care of and checked in. They were very professional and showed us everything we needed to know for getting in & out of the facility and our unit.

Jayme A. le

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Le client n'a pas laissé de commentaire.

Rajan M. le

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Keep up the good work!

David T. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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The location was fine. The pick-up time was very lengthy. The phone calls and set up of service/rental was below expectations and poor rating.

Ron S. le

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Dave and Chrystal as well as all the other team members are always courteous and helpful

Hugh B. le

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Le client n'a pas laissé de commentaire.

robert r. le

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I reserved a one-way vehicle from San Diego to Burbank and when I showed up to pick up the vehicle I was told that the vehicle selected was only for local use and they canceled my reservation. I immediately informed the gentleman that I needed a vehicle because I was moving my daughter back home from college. He and another customer service rep on the premises were very rude. I was told that the system should not have allowed me to make this reservation. They sent me to another location 15 miles away for another vehicle. This, of course, delayed our move and set us back. I will definitely NOT recommend U-HAUL in the future.

Sonny S. le

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The dome light inside the cab was not working.

Eul R. le

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The furniture dolly I reserved was not available when I went to the location to pick up. The rep was kind enough to let me use free one albeit very dirty, but he promised to refund the money so no issue. Then when I got my bill, it was not refunded as promised. Talking about bait and switch! However, my major hassle is still on going because the moving helper I arranged through your site never showed up, but I can not get my refund because none of us can seem to cancel it while calling the customer support puts on hold for over 30 minutes and still no human to answer. I'll have to report to BBB and sue your company for fraud if this doesn't get resolved in satisfactory manner.

Cristina K. le

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Biggest complaint was the check in system. On mobile, it takes at least 20 minutes and if you wait too long / the page times out, you have to start all over. Also, CHECK THE GAS. The person before me claimed they left more than half the tank but it was at a quarter when i got it. They either lied and nobody checked, or someone at uhaul took it for joy rides

chris l. le

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Clean facility, enough carts available to move things in and out. Helpful friendly staff

Stephen M. le

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Asked for assistance in picking truck size. Told to get 20 ft. When U-haul packets arrived they said truck was too small. Returned truck but a 26 ft vehicle was not available. Sent us to another location. So no refund on first truck yet.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Karie M. le

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Le client n'a pas laissé de commentaire.

Chase C. le

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Le client n'a pas laissé de commentaire.

Jerry F. le

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Le client n'a pas laissé de commentaire.

JoonSeok H. le

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Ordered and paid for a dolly. I expected it to be inside the cargo, but there was nothing when I already drove the truck home.

Austin H. le

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Very nice staff, but the U-Haul I ordered showed up one hour and forty five minutes late. It was a waste of a day

joe c. le

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Le client n'a pas laissé de commentaire.

Jeffrey J. le

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The app sucks, and wouldn't let me complete the return, causing me to be charged an extra day.

Angelica R. le

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I am a female moving her stuff and only had time after work so I returned the vehicle late. There were many homeless people around the drop off location and I Felton very unsafe so now I just return the stuff in the morning

Wadah C. le

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The service was excellent

Suisheng C. le

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Le client n'a pas laissé de commentaire.

Briana Z. le

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Le client n'a pas laissé de commentaire.

mathew b. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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I reserved 2 dolly's to use for moving. The place was out of them. They suggested I use the Appliance dolly. Well those are not good for moving boxes since the nose place isn't long enough to grip under the boxes. The desk representative tried to make me feel like I was dumb for not just blindly accepting the appliance dollies in the first place. It seems that if you make a reservation in advance then the requested equipment should be in stock and reserved.

PHIL A. le

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Le client n'a pas laissé de commentaire.

Nicholas N. le

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Staff were nice and chill. Accomodating, In and out really easy.

Ian M. le

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It was a really great rxperience, renting from your locatuon.

Jonathan G. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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The website did not work at check in. I’m glad someone was there after hours to help.

chris L. le

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Le client n'a pas laissé de commentaire.

Juan A. le

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Everyone was friendly and competent. Was very impressed.

Jennifer N. le

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This was a busy day and it appeared every customer was handled in a timely manner and satisfied.

James C. le

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Le client n'a pas laissé de commentaire.

Maria B. le

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There was a homeless man with everything in his unit taken out and spread all over the hallway. There was an open bottle of hydrogen peroxide and ammonia, along with some dirty clothes in the walkway. He was asked by the employee to remove the things, but he didn't comply. This was on the 2nd floor climate controlled storage area.

Paul H. le

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Transfer the prepaid/checked-in (2 days prior to pickup; reserved two weeks prior to pickup) contract electronically to the pickup site BEFORE the customer arrives so the benefits of early check-in are not lost..

Carmona G. le

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No recommendations. Drop off was quick and easy.

MANAV G. le

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My order was transferred to another location 8 miles away when I reached to Miramar location to pick truck. Because of this last minute change, I not just had to go to a different location, but I had helpers hired who were waiting for the truck and I had to pay them extra for the wait because of which the hire time extended beyond the contracted hours. Staff at Copley Dr were understanding and compensated me in the total rental amount.

Eloisa V. le

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Crystal Blair was great she was fast and friendly. She was helping her 2 men co workers while she was multitasking helping me. She was great. She was great under pressure. Thank you Mrs. Blair.

Ann C. le

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Both the check in desk person and the equipment hook up person were helpful and gave good service.

DawnMarie T. le

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Le client n'a pas laissé de commentaire.

Manuel R. le

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Le client n'a pas laissé de commentaire.

Brayan C. le

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Le client n'a pas laissé de commentaire.

Shahzad S. le

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The multiple ID and phone requirement does not make sense. Consider revising.

Calvin H. le

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Le client n'a pas laissé de commentaire.

Thomas E. le

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Some of the slowest, least professional service I've ever received.

Timothy M. le

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Great overall customer service. Thank you for the help!

Thomas H. le

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Don't charge me for pads I didn't get.

Geoge H. le

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Le client n'a pas laissé de commentaire.

Darryl H. le

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Le client n'a pas laissé de commentaire.

mark t. le

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Le client n'a pas laissé de commentaire.

KATIE J. le

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I rented a brand new cargo van which was great fun to drive. Had to keep van longer than planned. A phone call to the location to let them know was handled well. Cell phone service is not so great at this location. Hopefully that can be fixed.

Tessa H. le

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Le client n'a pas laissé de commentaire.

STEPHEN M. le

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David Hann (the owner) couldn't have more pleasurable. True professional. Thank you!!!

todd s. le

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Everything went perfect. The Best U Haul experience I've ever had Thank you

Robert A. le

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Le client n'a pas laissé de commentaire.

candace s. le

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No complaints, enjoyed working with them, and knew they had my back when I didn’t lock my unit completely and another time when I forgot my license in the office. I highly recommend them! You won’t it

Robert W. le

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Very friendly and helpful.

Amy S. le

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Improve the wifi in the store for quicker check in services. Have more workers available at the desk.

scott c. le

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Customer service is awful at this location. I waited while a couple customers were being helped. There was a 3rd employee just staring into his computer. Never looked up to acknowledge I was waiting. Could be nice just to say hey be right with you. The general didn't even acknowledge I was there til after about 10 mins when he walked passed me finally said oh be with u soon. Walked out the door and.never came back. Was ridiculous. Here's the thing I have many choices who to rent from. And you may think oh it's not that big a deal. So I had to wait. The big deal is waiting yes u have to do. At least acknowledge you have a customer waiting. Think I will have to start using another rental facility.

david h. le

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This was our second rental over 2 days as the 1st rental in Lancaster, Ca was inadequate, woefully too small - necessitating a 2nd trip to Lancaster, Ca - back and forth to be done in 1 day. The woefully small truck that the movers piled floor to ceiling was difficult to drive and extremely slow for freeway driving. This SD location offered the Van which was all that was needed sizewise and drove well on freeway. However, we figured we shouldn't have been charged for this new vehicle as we had the more expensive truck for another day - nor should we have been charged for mileage as we NEVER should have had to go back. However this was the best the manager could do - telling us we should take it up with the rental office in Lancaster. However there was no time to deal with the Lancaster office as they were closed by the time we exited the apartment and left for San Diego.

Terras H. le

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Excellent customer service

Daniel W. le

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Le client n'a pas laissé de commentaire.

richard o. le

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Very helpful and accommodating staff. Worked with me on some last minute changes I had to make with a one-way rental. Always courteous and patient with customers.

Teresa C. le

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The staff here are so kind and helpful!

Liz G. le

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Le client n'a pas laissé de commentaire.

Chantel F. le

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The staff was very professional and always helpful when neededc

THOMAS M. le

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send receipt in a .pdf and not a .png file PDF is a word document easy to print, a PNG is a photo and difficult and more expensive to print( and it doesn't all fit on a single page as a .png file)

candace s. le

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Let all employees know that customers can return uhauls to any location.

darran c. le

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Le client n'a pas laissé de commentaire.

kristin c. le

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Great experience! Will definitely rent again if needed or recommend!

Andrew L. le

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Le client n'a pas laissé de commentaire.

bruce b. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Calvin H. le

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Le client n'a pas laissé de commentaire.

An Y. le

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Le client n'a pas laissé de commentaire.

Radostina S. le

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I'm not happy. Can this place do anything right? I signed up for 24/7 share. I went to pick up my truck at 10 PM and couldn't. Had to go back at 7 am. Was told by the help center that they forgot to set it up for me. Okay? So they gave me a $50 VIP credit. I'm thinking to myself they might redeem themselves. Nope. I go to drop my truck off and the 24/7 share function doesn't work again, so the 15 minutes I took to upload the pictures they asked for was a waste. I applied my coupon but that didn't work either. I'm thinking that they'll see I'm VIP and charge me correctly in the morning. Boy was I wrong. Not only did they not apply my $50 but they marked me as returning the truck with less gas than I received it and charged me extra for that. I actually put extra gas in the truck which I have pictures to prove. I tried to call this morning and was greeted with a 20+ min waiting time on the phone. Decided to try the website chat. Sat there for 10 minutes and no one came into the chat. Waste of time and energy. Not renting from uhaul again. And I'm going to the store in a few hours to tell them how I feel in person. When people are renting trucks to move, they are relying on you during one of the most stressful times in their lives. Why can't you actually be helpful?

Charles b. le

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Le client n'a pas laissé de commentaire.

Maria n. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

richard o. le

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Very accommodating, always willing to answer questions and offer assistance. Helpful with arranging two separate vehicle rentals at same location.

Rajan M. le

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Le client n'a pas laissé de commentaire.

Meghan C. le

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Le client n'a pas laissé de commentaire.

Nicole G. le

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Great customer service! No need to change anything.

Matthew P. le

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Le client n'a pas laissé de commentaire.

Alanna K. le

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Had some issues with the 24/7 pickup online validation process. Couldn't retake photos if they were incorrect without submitting, waiting for validation failure, then resubmitting. Took way longer to pickup than expected.

Ryan L. le

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I was charged for twice the distance that I drove. When I contacted Uhaul to correct this, I received no response.

Kevin H. le

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Le client n'a pas laissé de commentaire.

richard o. le

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Le client n'a pas laissé de commentaire.

Lisa W. le

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Le client n'a pas laissé de commentaire.

Ted Z. le

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Friendly and very professional

MARK P. le

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Well run and a helpful staff. Always clean. Security was above average. The manager, David is a great guy.

pernell p. le

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Le client n'a pas laissé de commentaire.

Francine M. le

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Wish I could give a higher rating. Crystal is the reason why. Refused to listen to me at move out regarding your system being down and unable to pay bill. Charged me a full months rent. Lost customer

Anthony W. le

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Le client n'a pas laissé de commentaire.

Emily H. le

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Le client n'a pas laissé de commentaire.

Marc M. le

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Great service. Thanks!

Curtis K. le

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I don’t think it was location specific, but the overall rental experience was brutal. Checked in at the desk but still had to use my phone to submit ID pictures onto the website. And despite being an adult, the required I give them contact info for another person and called the person to verify. Very strange and frustrating experience that took a lot longer than I anticipated.

Fernando G. le

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Crystal answered all the questions that I had in a courteous and Professional manner. Also, The location was well stocked with any supplies that I needed.

Jorge Q. le

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Le client n'a pas laissé de commentaire.

hayden s. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Looked like a very old trailer. One of the tail lights was burned out.

GERALD G. le

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All staff are nice and friendly.

Henry J. le

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Location is VERY out of the way hard to find. Everything else great!

Lixiang A. le

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gas gauge not accurate. led me refuel more gas than required.

Jovel B. le

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I like the place its clean and very accessible

Anna G. le

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Nothing, everything was Perfect!

GERALD G. le

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Le client n'a pas laissé de commentaire.

Tony Alan D. le

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Le client n'a pas laissé de commentaire.

Antonio C. le

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The facility itself I would like to access it at a later time of the day

Jeremiah J. le

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This location was not the one I first booked, so I had to drive an extra 10 miles to get the truck. The one I was offered was dirty with many undocumented scrapes and dents that I had to photograph, and it had a trailer ball that was too small. I thus asked for a different vehicle, which I received. Otherwise, the rental experience was good.

dan h. le

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Associate didn’t provide what I believe to be even good customer service. He seems to not want to be find me an after hours drop off U-Haul store after I expressed I was looking for a U-Haul with after hours drop off.

jim w. le

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Le client n'a pas laissé de commentaire.

SCOTT D. le

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Le client n'a pas laissé de commentaire.

Cesar A. le

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Staff is great. I will always reccomend them. Thank you

David M. le

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Le client n'a pas laissé de commentaire.

Elijah T. le

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Le client n'a pas laissé de commentaire.

Pat R. le

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Apparently this location and others have issues with thieves stealing gas at night, so they gave me a truck near empty. I can understand their quandary, but if this is an on-going, long-term issue, one would think working with the police, installing cameras or hiring a guard, might be a better solution than sacrificing customer service.

Deborah K. le

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Each time I needed assistance, someone was always available and friendly. Closing out was super quick and easy as well! If we ever need to store something again I’ll be sure to use Uhaul!

Amy S. le

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Very rude customer service. Slow and not friendly. Did not even say goodbye once the truck was pulled around, just walked back into the office.

Idan C. le

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Desk service was rude, Not all information was available I wasn’t aware that I need to bring a second phone number, They made me login with my ID a process that is impossible over there because there is no signal from my phone it took 30 minutes to understand it will not work and then they started helping me but they had made me do it or they will not rent me a truck it was just unpleasant experience

Barry J. le

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Le client n'a pas laissé de commentaire.

Ned H. le

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Le client n'a pas laissé de commentaire.

Karen D. le

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Thank you!

Joseph S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Clear signage of where to go. Prompt service as we arrived. Easy drop off.

jonathan k. le

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Le client n'a pas laissé de commentaire.

MARCOS S. le

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Representative outside was friendly and helpful. Mobile experience very lengthy and cumbersome, too many steps only to end up going inside and waiting for the key. Needs major improvement!

marc p. le

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Let me have 24 hour access.

NESTOR H. le

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Staff assistance was great and facility well kept and secure.

DANA P. le

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Yard guys were very helpful and friendly. - Clairemont / Copley Dr. location.

Joe R. le

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Poor customer service. Incorrect and over billing. I’ve called multiple times and nobody returns my phone calls. I keep being promised that somebody will fix the problem but nobody calls me back. Because of these issues I will no longer use your service again

jaime m. le

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Kevin was great and made what could have been a regretful experience a positive one. The woman he was working with was not friendly and did not appear to enjoy her job.

GERALD G. le

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The cleanest uhaul so far.

GERALD G. le

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All of the staff are VERY HELPFUL. One of the cleanest storage.

Luis N. le

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Le client n'a pas laissé de commentaire.

CHARLES C. le

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Le client n'a pas laissé de commentaire.

James V. le

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Service was great! Very helpful staff.

john d. le

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Got the run around on reservations 3 different pickups locations and on the phone was almost a Bust you go there and it was very difficult to get the trailer.

Kim B. le

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Le client n'a pas laissé de commentaire.

David F. le

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received the truck with only 1/4 tank of gas. would be nice to have at least 1/2 tank so that your first job is something other than finding a gas station. Overall the rental was seamless.

Lisa H. le

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Great staff. Everyone was very personable.

Ron A. le

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Le client n'a pas laissé de commentaire.

Marjorie C. le

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check out, even though we were trying to work with the app was particularly tedious and took about 40 minutes

JUNGHO A. le

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Le client n'a pas laissé de commentaire.

Sean R. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Le client n'a pas laissé de commentaire.

bria d. le

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Le client n'a pas laissé de commentaire.

Stacey S. le

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Le client n'a pas laissé de commentaire.

Patrick R. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The Personnel in this office were very friendly and accommodating. Service was prompt and I got exactly what I asked for. The truck was not the best... it was old and a little ragged but it did the job. I did have problems getting it started at one point and tried calling the office but figure it out all I had to do was flip the key around to start the vehicle. Did this before my call was answered. Direct helpline would be beneficial.

Mike K. le

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I am a frequent renter at this location to rent trucks to tow a small trailer. Upon hooking my trailer up I found the lights not working due to a blown fuse on the truck. This caused an hour and a half delay in my day and put me in the middle of rush hour traffic. Had the center checked the lights or if there were spare fuses in the truck this could have been avoided. The only option the center gave me was to return to the center which would have caused me to be even later than I was. No discount or refund was offered for my inconvenience!

citlalli r. le

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David Hann was awesome!!!! Best customer service, easy process!!! Thank you

joseph p. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Have used this location twice with always good service.

Mark S. le

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Very friendly & accomodating staff. They appear to work like a close family. They pitch in for each other & were very informative on every detail. One of the best UHaul locations I have ever been to

Robert H. le

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Great service!

mary r. le

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The experience was seamless. Staff were friendly, answered all my questions and showed me a range of options for my storage needs. I would recommend this facility to others.

KELLY A. le

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Great customer service

Carol G. le

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The staff was very friendly and helpful the few times I needed help. I was really grateful for all of the security measures- I felt very safe when present and felt my items were safe. Very clean

Carly B. le

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There was a fire & the sprinkler system went off. They handled it quickly and professionally. Turns out 99% of my things were fine- perhaps I’d have a different atttitude If they weren’t ;)

Katherine B. le

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Jonnathan was so helpful! He made the return and storage rental so easy!

monisha b. le

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Great staff. There were always very helpful and kind. the facility was always very clean

Jacy G. le

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Not fair to charge people for time after they move out. Convenient to charge for a full month even though I have already vacated the unit and it’s available to rent out.

Aisha N. le

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Clean and good facility. The alarms went off a few times inside which was really loud and annoying. Dave the general manager was so nice and helpful as was the entire staff. Good experience overall.

Paul V. le

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Great and friendly customer service and the facility met my needs. I also liked all the additional items available for purchase though I needed none this time. I recommend this location to others.

DANIEL R. le

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I rented a 10x10 from Uhaul at Claremontmessa for several years Crystal was amazing even called me in several occasions to make sure my rent was paid on time. The facility and Crystal were outstanding

michael f. le

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VERY PLEASED

blanca s. le

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You raised my storage for $5.00 dollars. One of your reasons were to keep bathrooms clean. I was there on December 16,2018. Bathrooms, were dirty. All the entire time your alarm drove me crazy!!

Michael H. le

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Great customer service here!

TANIA Z. le

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Excellent facility great staff.

Harold R. le

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The staff was always friendly and professional especially the manager but all were very helpful. The access hours could be extended a bit. The cleanest storage facility I have ever used. Thanks.

JANNETTE T. le

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Great staff, always helpful even when busy.

David G. le

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Very satisfied thank you

RACHEL S. le

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Had this unit for over 3 yrs without any problems. Always had email confirmation on payments and phone calls if any issues. Great service

Jason g. le

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Trying to get ahold of the office to ask questions was impossible. I was always routed to a different Uhaul and even they couldn’t connect us. Every time we went to office the staff was always rude.

Natanya W. le

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Jonathan and David were incredibly helpful

Rocio L. le

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Every time I went in for questions or concerns the staff was always amazing

Cindy B. le

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Thank you to the team at Clairmont Mesa!

Jovel B. le

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Super customer service

Karlee h. le

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Would have like to have gotten a refund for the remaining 1/2 month we paid for.

serafim p. le

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Very helpful staff. Would definitely use this again if the need arises.

Mary Grace A. le

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Very helpful staff. I will recommend it to my friends. Thank you guys!

ADYLUZ P. le

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Had a great experience, will definitely recommend and come back if I ever need a storage unit service again. Thanks for all the help!

Christian V. le

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Got a flat tire and they sent someone over to replace the flat and the one next door in only 90 minutes even though we were in the middle of nowhere.

Oliver Z. le

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While I only needed short term storage I will happily return here with any future storage or rental needs. Great facility with great staff. Thanks!!

JOEL C. le

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I have no complaints.... keep up the good work.

JOHN B. le

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My only complain is that when I want to check out on the 7th, after having the unit for over 5 years is that they did not pro-rate my rent for the month. I did not know that i had to inform them prio

cynthia a. le

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Dave the manager there is AWESOME! We've stayed with Uhaul Copley largely because of outstanding customer srv and Dave's attention to accommodating needs at critical times. Can't thank him enough😄

Bradley P. le

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Great facility, great staff. Highly recommend.

DEBORAH M. le

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After 3 years all of my boxes and furniture and everything else were absolutely spotless. Thank you.

STEVE S. le

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Your team lied to me about space size and I had to throw away belongings because of lack of space. Additionally, stuff was damaged by trying to fit items into small tiny lying storage space.

Mike F. le

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Staff was helpful and kind.

Sammy T. le

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Great Service nice people and very helpful with a super stressful move:)