Customer Reviews for U-Haul Moving & Storage of Clairemont Mesa

4 279 évaluations

5871 Copley Dr   San Diego, CA 92111

(858) 569-1488

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(858) 569-1488

5871 Copley Dr
San Diego, CA 92111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All 3 gentlemen that I dealt with from pickup to drop off were very polite, helpful and a pleasure to work with. It's refreshing to be greeted with niceties and smiles when it seems that good customer service has become a rare commodity in the last few years. Thank you for your time.

Patrick F. 
Évaluation :
3

Considering how last minute my pick up was, they were incredibly friendly and helpful. Kind of a dirty old shop but I didn't have any issues there at all.

Tom H. 
Évaluation :
5

No complaints whatsoever. The service was fast. I did not have the correct adapter to hook up the lights for the trailer so they opened up a package with a new adapter and loaned it to me. Very happy with my experience.

Kathleen B. 
Évaluation :
5

Nothing needed; knowledgeable friendly staff. In and out right away! Merci.

david P. 
Évaluation :
4

Not sure why I have a payment I couldn’t make online for insurance.

Veronica C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nauman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
4

The only negative aspect of my rental, was that the previous customer did not return the 20' Truck at the specified time, which delayed our rental by over two hours.

Ian H. 
Évaluation :
5

Nice staff

Shannon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex K. 
Évaluation :
4

Not enough dollies. Could have more on stock for customers.

WEI-YANG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrick R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pushti B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia R. 
Évaluation :
5

Thank you so much to staff. We were there a few years and they were always very helpful, especially Gina and Crystal. Thanks again

L veronica E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yao-Yuan Y. 
Évaluation :
5

Everything was perfect!

CHRISTINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seacrest V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond X. 
Évaluation :
5

The gentlemen that assisted me were very helpful and courteous. Merci.

Claudia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Chads a Chad

COLE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah S. 
Évaluation :
5

Thank you for everything. It was very smooth.

Charley M. 
Évaluation :
5

Thank you for all that you do!

Charley M. 
Évaluation :
5

Possibly have the vehicle ready before the appointment pick up time. Otherwise, everything else was outstanding!

AL B. 
Évaluation :
4

Not sure as all went fine.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunny D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIO A. 
Évaluation :
1

When I went to pick up the truck I looked at gas gage and it said low fuel. It was barely above the E. I returned it with almost 1/4 of a tank I even took pictures of before and after. I'm being charged 29 for fuel and 30 bucks for fuel service fee. Is this how you getting better money by ripping off customers. I called right when I dropped off the truck and I'm supposed to wait for it to be investigated and all that rap u til I get my money back. It should've automatic I had photos of before I took off with truck and when I brought it back what's to investigate!! People are having hard times these days that59 that I need back asap. Very disappointed and very pissed off.

Georgina D. 
Évaluation :
5

Nothing to improve. Experience and trailer were great (trailer was like new). Quick pick-up and quick drop off. Could not have been more smooth! And on a very busy weekend no less.

Glen F. 
Évaluation :
5

Chad was amazing!! Thank you Chad!!

Bianca O. 
Évaluation :
5

Team there was very friendly and helpful, I will be back when I need another truck!

David T. 
Évaluation :
1

Couldn't find keys, staff not very responsive except for Chad. Had to ask a xouple times for he'll while 2 staff members we busy eating Popsicles. During self check out, the wrong odometer reading was in system so I couldn't check out using mobile app. Chad was able to assist. Customer service outside of inter action with Chad was horrible!

Kelly L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emilia C. 
Évaluation :
3

Slow check in which wasted time. No opportunity to upgrade vehicle (which is understandable)

Ravi A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mikaela D. 
Évaluation :
3

Was charged for extra gas tryed to upload photos was charged extra

Javier F. 
Évaluation :
5

Very nice facility and great customer service.

Martin R. 
Évaluation :
4

Everything seems great so far...accept when I pulled up to my drive up access storage only to see it wasn't a roll up door..zzßß..that ruled out storing some things and need to move to different unit. Hopefully one comes available

Byren S.  |  Premières impressions 
Évaluation :
5

Everyone from the front counter to the guys bring and receiving equipment were professional, friendly, and efficient. Well Done Team Uhaul!!

Christi W. 
Évaluation :
5

The guy who helped me was so great. Funny and helpful. The process was easier than expected.

Michael B. 
Évaluation :
3

A tow truck dropped it off at this locations, so I am not able to rate the drop off experience.

Philip L. 
Évaluation :
5

Gas tank was not full. I took a picture of the needle, filled it back up to where my pictured showed and I was still charged an extra fee for gas. The lady who checked the truck out to me was very kind and helpful. However, I'm still waiting for a U-haul representative to contact me to assist in fixing multiple charges to my credit card due to the first truck I picked up having a bad transmission and then me having to drive to a second location out of the way to pick up a 2nd truck. The overall experience was not good, wasted a lot of time and spent a lot of money in gas on the first truck that I was not able to even use. I'm expecting that once the u-haul rep contacts me, they will do what is right in credit my losses of gas money, multiple rental charges, overcharge of gas gauge for the return, overcharge of the few additional miles needed for a one way trip where I originally ordered a day's rental. It really was all a mess, so hoping u-haul resolves these issues in a timely manner.

Philip L. 
Évaluation :
5

Not add items that were not initially purchased

Bennett Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sanaz R. 
Évaluation :
5

Merci

Joel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
5

The manager was extremely friendly and very accommodating.

Scott H. 
Évaluation :
5

Crystal at the desk was beyond helpful. After hours of traveling and mishaps, she was quick to help and went above and beyond. Highly recommend this facility and again can't thank Crystal enough! Phenomenal customer service!

Ashley C.  |  Premières impressions 
Évaluation :
5

The movers were fabulous!

Lisa M.  |  Premières impressions 
Évaluation :
5

Crystal was beyond helpful and went out of her way to lend a hand!

Ashley C. 
Évaluation :
4

Guys were friendly and helpful

Nathan E. 
Évaluation :
5

Our U-Haul experience was a surprisingly great experience. I was worried about over charging so I took pictures of the gas gauge and mileage before we left the location. It ended up easy, they were so nice, and helpful. I was pleasantly surprised and so relieved. Merci.

Kristina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leyi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

I had the best experience of my moving with this branch. They were very Professional and supportive. Merci.

Moein H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei R. 
Évaluation :
5

We did want to comment that our truck we picked up from this location, the weatherseal/weatherstrip panel located on the drivers side was coming off from the moment we picked it up. On our drive from San Diego to Portland, OR we caught rain and it leaked really badly onto the driver seat. Hoping you can look up the truck we were assigned and get that fixed. Everything at the location of the pick up was awesome. This feedback is about the truck maintenance. Merci.

Terea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Only reason I selected no for recommendation is just distance. It is rather far from where everyone I know lives but was one of the nicer and more efficient uhaul locations Ive been too and the only one that had the truck I needed.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
5

Everything was perfect, but a better explanation on off hour returns would be nice.

Art J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vijay A. 
Évaluation :
5

Management and staff great and outstanding service and very courteous

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
4

The storage location was very professional

Anthony H.  |  Expérience générale 
Évaluation :
5

A great improvement over other storage places. Eg one in Lemon Grove - when I first signed into it, a week later I dropped by late and witnessed police arresting someone ! I cancelled that storage place the next day. I feel my storage is much safer here .

JOHN G.  |  Premières impressions 
Évaluation :
5

Very smooth process to return equipment

Anthony H. 
Évaluation :
5

Very smooth process to return the equipment

Anthony H. 
Évaluation :
5

Ms. Crystal has great personality and attitude. We own daycares in the area,will refer our clients. We will be working with her in the near future. Thank you for being so polite, a great worker,person 

CANDICE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Plamen D. 
Évaluation :
5

Very friendly and helpful customer service.

MITCHELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ye Hie C. 
Évaluation :
5

Both GM of store and GM of units were great at customer service and helping. All the team was friendly and curious and worked hard. Thank you U-HUAL for the services. We decided to extend our agreements and move to the next step.

Matthew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed H. 
Évaluation :
5

The customer service provided by Crystal was AMAZING. She was very helpful and answered all of my questions without making me feel silly. She is an outstanding employee as I watched her not just complete my transaction, but assisted the employee next to her working and answered the phone when it rang. She did all of this without missing a beat or making me feel like I was being put on the back burner. She truly is an excellent person to have on your team.

Corinne P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
5

Just check to make sure ordered items are in stock when the customer arrives. My preordered items, such as a small furniture dolly wasn't in stock when I arrived.

Cindy T. 
Évaluation :
5

Copley is my go to truck rental place. Not all U-haul dealers are as good as each other. Copley is the best.

Patricia M. 
Évaluation :
3

Trail had some electrical problems. blew fuse. first time I rented this trailer U-Haul indicated that the problem was with my car. The second time they conceded it was with their trailer. Both times they quickly diagnosed the problem as a blown fuse. U-Haul should not rent defective trailers. It's dangerous.

JAMES H. 
Évaluation :
5

Some lubrication on the ratchet mechanisms wouldn't hurt.

Ronaldo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamran I. 
Évaluation :
4

The customer representatives were very nice but not very efficient or organized. We were assigned a truck and then, oops, no, someone else took that one, let me assign another one. Okay, it's right outside, so we got in the first one, nope, that was someone elses. Ours was behind that one. None of this is a big deal, just felt disorganized

Philip K. 
Évaluation :
3

Have the truck ready on time and have the web portal actual work when returning trucks after hours

Alen J. 
Évaluation :
5

Amazing staff always friendly! Hardworking and honest people. I rent multiple times a month!

Anthony N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

They seemed a bit understaffed for a saturday morning. I suggest hiring at least two more people to run vehicles while the three counter staff process customer contracts and other requests. I had to wait in line 45 minutes for a 3 minute transaction when there were only 5 people ahead of me.

Garrison F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel N. 
Évaluation :
5

Excellent friendly service and clean vehicle. Check in and out with ease.

Steven N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Careen T. 
Évaluation :
5

This location was so organized and great customer service. Refreshing experience.

ELIZABETH S.  |  Expérience générale 
Évaluation :
1

Worst customer service. Changed my location last minute and I had to commute 20 miles to pick up. I incurred more than double the cost that included uber ride to location, gas and uber ride back home after drop off.

VIVEK V. 
Évaluation :
3

Check in the truck when I brought it back. I was notified the next day that I still had the truck and they could not locate it. I had to leave my campground and drive back to the place where I rented it. Thankfully the guy who told me I could just go was working the desk and remembered me from when I dropped it off. My first day of vacation was not very relaxing to say the least.

Carole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony N. 
Évaluation :
5

Everyone was amazing and helpful. This company should be so grateful to have amazing and caring employees. They do their jobs so extremely well. Great service. Thank all of you. I would  recommend this place. .

katherine b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christl M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LI M.  |  Expérience générale 
Évaluation :
5

The uhaul crew was amazing!! Thank you for all of your help!!!

Courtney S.  |  Expérience générale 
Évaluation :
5

Great first experience with them! Friendly and helpful staff. A big thanks to Gina for She is a 5 starts for sure . I'm highly satisfied thank you Gina!!

samir s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY B.  |  Premières impressions 
Évaluation :
5

So much better than A-1 storage. I'd highly recommend Copley Drive off the 52. Was there for 3 years and zero issues and reasonable annual rent increases. Staff ALWAYS helpful.

Katherine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco B.  |  Expérience générale 
Évaluation :
5

Only issue was that the card reader was somewhat frustrating, it would take an inordinate number of swipes until it finally worked. This occurred everytime I tried to enter the building. I imagine it's a function of the technology and being outdoors though. When the time comes you might want to replace with a regular badge reader or something built for outdoor use. There must be some better technology.

Timothy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M.  |  Expérience générale 
Évaluation :
4

Didn't like rate increases but staff friendly and really liked 10 day grace for payment. Things happen and a friendly reminder was appreciated. No problems.

STEVEN F.  |  Expérience générale 
Évaluation :
5

The timing on the motion lights could have stayed on a little longer. However It wasn't a deal breaker. I was very happy with my unit and your facility . I actualy moved out, the day before my payment due date. Just FYI, I apologize for not letting the office know, it was an extremely busy time for me. Merci.

marisa k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S.  |  Expérience générale 
Évaluation :
5

I was told my unit would have a lock but it didn't. Everything else was great!

Rachel H.  |  Premières impressions 
Évaluation :
3

Stop raising the unit rent! None of your procedures have changed for Covid and it's B.S. -- there are never even customers at the facility when I go so there is no reason to be charging more and more rent for "higher levels of sanitation". It's dishonest and I've also never seen any employees cleaning the entire time I've been renting there.

Setareh F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ART P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C.  |  Expérience générale 
Évaluation :
5

We used them for two years and from start to finish, they have been excellent! Wonderful team and clean, secure storage. Highly recommend them to anyone needing storage in the area. We will definitely use them again if we ever need storage!

Jennifer V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brashaad M.  |  Premières impressions 
Évaluation :
5

Gina was very nice and patient😊

WENDY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDON R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary c.  |  Expérience générale 
Évaluation :
5

The staff was attentive and handled my needs well.

Johnny G.  |  Expérience générale 
Évaluation :
5

Front desk Lady was super nice and professional.

Sekander H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn B.  |  Expérience générale 
Évaluation :
5

Your staff at this facility is top notch! Wish we could clone them to where we move. Will miss our occasional interaction with them.

Robyn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A.  |  Premières impressions 
Évaluation :
5

The front desk employee Crystal was fantastic. Very helpful, pleasant, knowledgeable and made the whole experience easy, efficient and quick. She is a key employee who deserves a raise and a promotion.

GORDON D.  |  Expérience générale 
Évaluation :
5

No issues whatsoever.

Noel L.  |  Expérience générale 
Évaluation :
5

We had two units at the facility for a few weeks now we are back down to one. Everything was super easy and convenient.

Christian W.  |  Expérience générale 
Évaluation :
4

They were patient to instruct me where to find storage units and use of access card. They could use some extra four wheel dollys to facillitate moving heavy items such as a piano as movers only had one. Fortunately, someone forgot & left one behind.

Patricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F.  |  Premières impressions 
Évaluation :
1

I rented storage space B2052 for between 7 & 8 years typically paying at least a year in advance. In addition I've rented numerous U-Haul trucks and trailers over the years. On Monday 10/1 I checked out of my unit and was told that the difference in October paid rent ($77,41) would not be refunded. There was no manager available and since I was on my way to PA I had no time to argue with the personnel on site. The site manager had told me in the past when prepaying that if I moved out the balance would be refunded. This is completely unacceptable even if I hadn't been such a good customer over the years. I'm looking forward to hearing from U-Haul Customer Service regarding this matter. Curtis B Criss (619) 838-7518

CURTIS C.  |  Expérience générale 
Évaluation :
5

Customer service was awesome….thumbs up. will recommend to friends

Wayne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon K.  |  Expérience générale 
Évaluation :
5

The site was short-staffed with only 2 people working when I turned in my Uhaul and emptied my storage unit, but they were still friendly, quick, and efficient

Angellynn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob E.  |  Expérience générale 
Évaluation :
5

I had a great experience with this storage facility. The staff was great and the accessibility was easy.

Joyce O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenjie W.  |  Expérience générale 
Évaluation :
5

Chrystal was very professional and helpful and very friendly. she is an asset to U-Haul.

peggy e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wajdi A.  |  Expérience générale 
Évaluation :
5

I especially appreciated the helpfulness of David, in my exit process.

MARTHA W.  |  Expérience générale 
Évaluation :
5

My only issue is with the fact I was quoted first month free but I had to pay $120+ day one.

Sean K.  |  Premières impressions 
Évaluation :
5

I was very pleased with the storage facility, always keep it clean and staff very helpful

Ricardo C.  |  Expérience générale 
Évaluation :
4

Crystal was extremely helpful on short notice. Our entire experience was relatively quick and convenient.

Chris G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luca S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK R.  |  Online Move In 
Évaluation :
5

The only bad thing I can say is swiping the card to access the unit every single time I went back in after hours. This is only after hours. During hours it's totally perfect.

Casimir Z.  |  Expérience générale 
Évaluation :
3

One of the workers yelled at me for no reason, yelling" move forward" when all I was doing was unloading My stuff, I think he thought I was dropping off. It's uncalled for.

robert a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestino o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy C.  |  Expérience générale 
Évaluation :
5

Crystal, was a great help. When I went to the location there was nothing available In the size needed, Crystal put me on file for the next available. Worked out great.

wesley J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie J.  |  Expérience générale 
Évaluation :
5

Lady at the front desk with the tattoos was awesome !!!

Francisco R.  |  Premières impressions 
Évaluation :
5

Move in date was noted as 7/7/21 when it is actually 7/31/21.Perhaps this is just the system default in the computer because our transaction was on that date.

vincent c.  |  Premières impressions 
Évaluation :
5

After a long 12 hours drive with the family SUV in tow on an auto-transport from Northern California, the staff couldn't have been more welcoming and helpful and that gave me immediate relief like I was home and the staff was there for me. Amazing multitasking counter staff reserved a small storage unit expeditiously for me! 5 stars for all the staff!

William L.  |  Premières impressions 
Évaluation :
5

Richie helped us and did a great job. Very helpful and courteous. Give this man a raise!

Jeffrey W.  |  Premières impressions 
Évaluation :
5

David and the team were helpful, easy to work with and professional. Would highly suggest using them for your storage or moving needs

Nicholas V.  |  Premières impressions 
Évaluation :
5

Temperature controlled is what was advertised AND PROVIDED! Exactly what I needed for my large, valuable, vinyl record collection. (While home was being renovated.) Merci.

Patrick T.  |  Expérience générale 
Évaluation :
5

The Store Manager & The guy help me out was very nice and friendly, They’re on the top of their customer service highly recommend this place in Copley Dr San Diego Ca

lligaya c.  |  Premières impressions 
Évaluation :
5

David Hann (General Manager) and his team provided a professional, courteous, and helpful experience over the years we had two storage units at this location. David, in particular, was always glad to personally help with anything needed to make our experience positive. The facility was always neat, clean, and secure. We appreciated everyone's help and professionalism over the past few years, and we would gladly recommend this facility to others. Merci.

TONY Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMIL B.  |  Expérience générale 
Évaluation :
5

This is my 4th year with U Haul, it's like a unit I live-in!!

teddy a.  |  Premières impressions 
Évaluation :
2

I was a customer for over 10 years. In that time this space has more than doubled in price. Never once did U-Haul offer a price at a fixed rate. Good luck getting 165$ per month for that unit! There is no light in the unit. All other units in the center have lights! The restroom is occupied every morning by some guy who lives part time in his unit--Play Ball...Yourrr out. I can see you do not want long term customers its obvious..

JAMES M.  |  Expérience générale 
Évaluation :
5

David store manager was very helpful.

Christian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER S.  |  Premières impressions 
Évaluation :
4

They were very helpfull and showed me where lt was at.

Robert S.  |  Premières impressions 
Évaluation :
4

David was very helpful and when I lost my key to the lock he replaced it right away. I later found the key.

LONNIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hans b.  |  Premières impressions 
Évaluation :
4

Coming in later in the evening was a mixed bag. It seemed like there were several homeless folks living out of their units and this elevated my need to stay aware whenever visiting my unit when they were present in the corridors and/or hanging out at their units.

ROGER D.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly

Shirley Y.  |  Expérience générale 
Évaluation :
5

Simply the best ever! Wouldn't think of using anyone else!

Robin T.  |  Expérience générale 
Évaluation :
5

Everyone has been super helpful!

barbara b.  |  Expérience générale 
Évaluation :
5

The staff has been extremely friendly and accommodating. They have willingly answered all my questions and have been very helpful. I am very glad I chose that location

Shirley Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G.  |  Expérience générale 
Évaluation :
5

I'm hypercritical by habit. I cannot complain about my 6 year experience at this storage facility

JOHN G.  |  Premières impressions 
Évaluation :
5

The nice guy helped me, and made everything easy!

jeff b.  |  Expérience générale 
Évaluation :
5

Thanks for your service. If I was still in the area, I'd continue to use you.

SERR B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENAIDA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S.  |  Premières impressions 
Évaluation :
5

So friendly, helpful, and convenient.

Robin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perla B.  |  Premières impressions 
Évaluation :
5

Super friendly staff and very helpful 👍

ROWLAND S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Expérience générale 
Évaluation :
5

Crystal is amazing super awesome and deserves a coffee and a drink!!!!!

Zander J.  |  Online Move In 
Évaluation :
5

A bit crowed at the entrance at the building behind office, Especially if other customer don’t respond in a friendly manner and are rude

Kim J.  |  Expérience générale 
Évaluation :
5

Well run , hometown owned, very friendly, personally showed us our unit. Truck rental took less than 10 min in and less for turn in. Would highly recommend this moving and storage. Very centrally located to all. They are also very environmentally conscientious as they repurposed their old trucks into viable storage units. Well done! Business of the year award!! Thanks. Martina and Tori

Martina B.  |  Premières impressions 
Évaluation :
5

Glad it's over!

Joseph Wayne S.  |  Premières impressions 
Évaluation :
5

This storage facility on Copley dr is very safe and always clean and well maintain with a great professional team managed by David and Crystal. 5star service... Thank you. God bless 

Eran A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amelia k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIELLA M.  |  Expérience générale 
Évaluation :
5

It was my second time using a storage unit there (actually two units this time) and, again, I was very satisfied by this facility. David and his team are friendly, professional and customer-oriented. The place is safe and clean. I highly recommend it.

marie p.  |  Expérience générale 
Évaluation :
5

Your staff at this location went above and beyond to make sure we were well care for in a very stressful time. I can't find enough kind words to express our gratitude.

Linda T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice E.  |  Premières impressions 
Évaluation :
5

Professional, customer focused, helpful, Areas always clean.......great asset to hou

JOE M.  |  Expérience générale