Customer Reviews for U-Haul Moving & Storage of Clifton Park

145 évaluations

433 Kinns Rd   Clifton Park, NY 12065

(518) 877-6033

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 877-6033

433 Kinns Rd
Clifton Park, NY 12065

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIC B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASJEFFREY H. 
Évaluation :
5

Thanks a million to Meredith for a superb customer service! I was in rush and concerned about availability of their largest truck and auto transport options. Meredith just made it frustration free experience.

Krzysztof K. 
Évaluation :
5

Our drop off and storage experience was very good and the personal could not have been more helpful.

Nancy H. 
Évaluation :
5

don't change anything, from the manager down to the staff that hooked up and disconnected the trailer-all were #1. Thank You

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Had a great experience!

Kimberley D. 
Évaluation :
5

Good communications around hitch install. Fast service and excellent product at reasonable price.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA ROSE L. 
Évaluation :
2

I recommend better communication between the employees. I had an appointment at 8 am and was told it would be 2-3 hours for the completion of the job. They told me they would call me when it was completed.when I called 3 hours later( 1130 am) I was told it wouldn't be done till 4 pm. The gilrl at the desk in the morning failed to tell the manager That I expected to pick up the car in the 3 hours I was told and they proceeded to work on another customers car who was waiting in the building for his car. The manager did compensate me for my inconvenience but as it stands I still did not get my car till 2 pm. The general manager was very apologetic but if there was better communication this incident would have never happened.

shaun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDMICHAEL B. 
Évaluation :
5

Employees were pleasant and helpful. Communication was excellent. Easy to set up the reservation and the pick up procedure was easy and went quickly! Merci.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne V. 
Évaluation :
5

Friendly & knowledgeable staff! You won't go wrong at this location.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ademola O. 
Évaluation :
5

Not a thing. The staff were super - very efficient and friendly. You could tell they enjoy working together.

judith a H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JCRAIG D. 
Évaluation :
5

Absolutely great. In and out in half the time. T3ch was great she made sure I knew how to operate it.

kim F. 
Évaluation :
5

Very friendly people, accommodating and helpful, and the van and the building were extremely clean.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

The experience was better than any other U-Haul rental office I've ever dealt with. Quick, easy and a knowledgeable associate makes a world of difference! We will definitely recommend this location to everyone we know!

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
5

Nothing. Staff was friendly!

Douglas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B. 
Évaluation :
5

Everyone was friendly. Pick up and drop off we're quick and easy. Thank you everyone for a great service!

Sherrene Y. 
Évaluation :
5

Very nice U Haul facility in Clifton Park, NY!

STEVEN P. 
Évaluation :
5

I used the 24/7 with Android app. Worked flawlessly! Very impressed

Chris H. 
Évaluation :
5

Only took two hours, not bad, place is beautiful. Only three month# old. Not on Google yet.

Herb T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANTICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

You were unable to provide the truck size I reserved and had to settle for smaller one. More trips and time. Otherwise ok experience.

SAMUELSCOTT C. 
Évaluation :
5

I was supposed to pick up a 15ft truck in cohoes, when I arrived * after getting dropped off from a friend* I was told , sorry but we don't have a truck available. After pleading I needed a truck, I then had to call friend back to give me a ride to clifton park to get a 10ft truck, took me many more trips to move, and no ramp on the 10ft, which was the whole point I reserved a 15ft. The only positive thing about the experience was the woman at the counte " Merideth" who waited on me at the clifton park location. She discounted the mileage cost, and was super polite.* GIVE HER A RAISE*!.

JUSTINMICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard W. 
Évaluation :
5

They said you must return it to half way, but when I got into the truck it was not half full. Maybe a meter that is more accurate.

Brian S. 
Évaluation :
5

Great service at this UHaul location. Staff was knowledgeable and helpful. Equipment was organized and well maintained. Drop off by mobile app was flawless.

Gary K. 
Évaluation :
5

Dis forget to put dolly in truck so had to go back. But all and all great experience

TANYAA B. 
Évaluation :
5

Get your parking lot repaved. Whoever did it left it in DISSARRAY. there are numerous bumps and depressions that you have to drive through just to get down to the entrance. when I got down there I noticed a bunch of busted glass behind the equipment I was renting and was also told that was from the construction workers. The inside of the location was immaculate and the workers were very knowledgeable and helpful. However I would expect a brand new U-Haul location to be free of defects.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

My hitch installation experience here was very good from the first call to the finished installation. Good correspondence by both phone and Email helped work out details i was concerned about.

joe T. 
Évaluation :
5

Every person I encountered at this location went above and beyond to provide amazing customer service. An error on my reservation (not a mistake made by anyone at this location) was addressed and corrected by the team immediately. Larissa in the service center went out of her way to get the parts needed and get the hitch installed ASAP. She was very understanding of my time constraint and provided unparalleled service. Further, the customer service provided by the front desk and management were equally impressive and made the entire experience better. I would strongly recommend anyone to use the Kinns Rd location.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLASJAMES F. 
Évaluation :
1

They double charged me then tried to tell me it wasn't them when it was the same price I was charged the second time

Marissa S. 
Évaluation :
5

Larissa has terrible customer service skills and is a liar. If she is servicing your vehicle, leave and go somewhere else

Nicholas K. 
Évaluation :
2

Brought the truck back they charged me an extra 20 $for gas saying I didn't bring it back with the correct amount of fuel even though I made sure I filled it back to where It was when I picked it up

JEFFREYFRANCIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMJ S. 
Évaluation :
3

This is the second time uhaul has failed to email me my receipt. I don't have time for this. Never have this problem with Penske.

Joe P. 
Évaluation :
5

Larissa was just the best. She went above and beyond to get the part and then installed it with no problems or delays. Very satisfied customer!

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELBRENDAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

The location and rental was great. However I tried but was unable to use the new virtual check in process from the cell phone. That did not work and was much to cumbersome. Plus with limited cell signal in that area it would have taken forever. I just went it to the office and they took care of the check in in just a minute. The virtual method needs to be streamlined.

douglas W. 
Évaluation :
5

She was awesome. Genuinely cared about helping me get checked in and ensured all details were thoroughly covered. Great experience, especially after such a miserable experience at Parkslope location.

MICHAELS M. 
Évaluation :
5

I spent 20 minutes struggling with your mobile app to submit pictures of my odometer upon vehicle return. It wouldn't accept any photos I submitted. I then went to the web-based app, and it worked fine.

STEVENJOHN J. 
Évaluation :
5

Loved the new Ford van!

MARYWELCH G. 
Évaluation :
5

Great new facility! Staff friendly and very helpful! Timely installation of a new trailer hitch for my new car!

Susan W. 
Évaluation :
5

Everything was great from reserving online, to picking up and dropping off. Merci

Dominick T. 
Évaluation :
4

Newly built location. New system. Representative listened to my problems and obstacles I faced and did the best she could. I was charged additional for going over mileage. No credit given for failure of providing a dolly, additional mileage, changing reservation to a location last minute, issuing a truck with 1/8 tank of gas, and basic time inconvenience due to lack of corporate not being able to provide necessary resources to 3rd party and company locations for rentals in the South..

JAMESLEE S. 
Évaluation :
4

I was disappointed that the installation took as long as it did. I was told it would take and hour but could be 90minutes depending on the condition of the car. Well the car was in fine condition I was told it was going to take longer because the didn't have the right size socket to remove a number of bolts. The work was done well and the workers were great.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKJ Y. 
Évaluation :
5

Great customer service and friendly atmosphere

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLETTETARANTINO J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

Akram was so attentive and helpful! He literally saved our lives by reinstalling equipment that broke and wasn't installed properly at a different uhaul location. Akram went above and beyond with his customer service. He also fixed a wiring issue that others failed to notice. Akram absolutely deserves the U-haul Employee of the Year reward!!

NNENNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
3

I reserved a 20 ft truck and even though they had atleats one on hand, they would not fill my reservation. The clerks said it wasnt their fault.

DAVID F. 
Évaluation :
5

Wonderful customer service. Really cares about their customers needs

Christine G. 
Évaluation :
5

The employees at this location accommodated me on short notice after I had issues with another truck rental service. 10/10 service.

ROBERTW C. 
Évaluation :
5

Smooth as Silk. Everything went well moving half a house full by myself age 82 and one helper age 24. You can do it, just "keep it moving" with U-Haul.

WILLIAM C. 
Évaluation :
5

Maybe an air fresher. There was a bit of a funk in the cab.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M. 
Évaluation :
5

So the location and the help working were impeccable. The truck on the other hand was not. The truck had 92000 miles on it but ran and drove like it had 300,000. Needs alot of TLC

SHAUNP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBERMARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKSTEVEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andriy R. 
Évaluation :
5

I personally did not know enough,(initially), to call the main number to reserve. Once I did it was a breeze and my young lady was excellent. I started looking locally ...thought I reserved but did not. Fortunately I began trying to confirm24 hrs before needed and realized my errors. So make that main number morevisibble on your advertisements.

Harry F. 
Évaluation :
3

I tried to pick up using the uhaul app and the wifi was horrible. Two other guys where there before me and said they had been trying for 20 minutes, but the connection kept dropping. I never did connect and had to wait for someone to show up, which delayed my move. At no point was I told about a potential connection to a uhaul server.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven D. 
Évaluation :
5

Perfect

THOMASL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETHM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
3

I will avoid U-Haul when I can. On my last rental experience, they charge me a late fee on thruway tolls without ever sending me a bill in the first place. I believe this is a dishonest practice by U-Haul in order to collect an extra late fee. I'll ensure to spread the word in order to dissuade friends from using your company in the future. Thanks

Jeremy W. 
Évaluation :
5

Excelente Service, nothing wrong at this time.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Ashli was a prepared, informative and knowledgeable representative of U-haul. I had an easy counter check in/check out. She was great to work with.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLETTEMACKENZ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
5

This is quite possibly one of the most well run businesses that I've ever dealt with. There was an unpredictable incident that had happened when I rented a van. The general manager as well as the rest of his staff were incredibly patient and understanding. This Could have potentially been a super highly stressful anxiety filled situation, But the staff was so helpful and reasonable. The only reason that they got a five star review is That is as many stars as it would let me give them⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI LEE E. 
Non les évaluations ont été soumises pour cet établissement.

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