Évaluations des clients U-Haul Moving & Storage of College Park at Godby Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of College Park at Godby Rd
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Cory I. le
Excellent
Janel C. le
The staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .
tina j. le
I have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.
Chris L. le
You guys tried to pull a fast one and charge me for the 28 dollar insurance coverage when I specifically chose the 14 dollar coverage. You also never told me there was a 20 after hours service fee (for what reason idk because it makes things easier on the both of us) You will be returning my money back.
Destiny P. le
Nothing to improve. Everything was great. Employees had great customer service!
wanda h. le
I brought truck back at 752 pm the door was locked and I was told check out on my phone and I told them my phone was dead and they said put key in box then they checked it out for late an charged me twenty more dollars I want that back !!!! 6787683875
Tyrone C. le
Customer Service is great
LATISHA G. le
Great job wouldn’t change a thing
Jeanetta H. le
They was very courteous and helpful.
crystal l. le
Manager was very helpful...Thanks a lot wish all managers were like you.
John M. le
Great Customer service
jason r. le
That truck was really clean and smelled nice even though it had been smoked in. Ashtray had ashes. But the door had damage and driving 10 hours with 3 very distinctive new years eve horn sounds was mentally exhausting.
Antonio A. le
NA
Edward L. le
Excellent customer service!
Ashley T. le
As I stated before, once we got to my place of move in, the door once again would not open. It was not filled, I only transported a bed, a chair, and a dresser. Once we return the truck to Uhual, the customer service representative explains that I would be charged for what is apparently a broken door. I explained to him that I called customer service earlier to advise them and he says theres no notation on the account so my card would be charged for damages! This is crazy as no one ever examined that truck in the first place. I should not get charged for an already damaged truck.
Ralph J. le
Nothing the service received was very professional. Shunderick is an excellent employee for U-haul. Please forgive me if I miss spelled your name.
Shayla s. le
I was to receive a 50.00!credit and still did not receive it . My reservation was at hwy 85 location but got moved to a college park location
Chancey B. le
Not recommended. They need customer service training at this exact location.
Ennis H. le
The most important thing that Uhaul can do in situations like this is to: 1) Maintain or replace aged inventory. 2) Provide real customer assistance in a timely fashion during crisis that are associated with your equipment, and not some fancy slogan, or selling point of roadside assistance. Be there when the customer needs you most.
karechia w. le
Provide better management. The general manager T. Moss was very unprofessional as well as his staff( shoderick). They had an attitude and tried to refuse me service because I was asking questions in regards to Uhaul policies and procedures. They also was making jokes with customers in front of me about smoking marijuana after work which made me uncomfortable. Someone from corporate needs to pulls the tapes from this location on 8/11/19 at 1:30pm to see how poorly this location is ran. They need to keep their personal business to themselves. Not to mention, there computer system was messing up and they wanted me to swipe my card to a price that was not spreading on the screen. I would like to know the policies and procedures for this location. Also, it looks like they having a living area/ spot in the back of the uhaul. I will never return to this Uhaul ever again. Very bad representative for the company and I have been using Uhaul frequently. I am on the verge of looking for a new moving company because of this experience. I would love if a representative from corporate reach out to me in regards to this issue. I am very displeased.
Nicole W. le
The staff were super polite. The directions & return policy was explained to a T. The after hours process was pointed out as well. That was appreciated.
Sharon B. le
It would be convenient if the access was 24 hours.
brantley e. le
Sherica
SHANEL D. le
Great customer service.
Brandis J. le
The 2 store associates that I had on my first visit to rent the truck were very nice & helpful. However, the store manager that I spoke with the next day was total opposite. His customer service skills needs assistance. He bashed his employees in front of me, very unprofessional.
Latrenia A. le
Staff needs to be more knowledgeable of equipment that they are issuing,making sure everything is working and hooked up properly.
Yasmin W. le
Great
Will H. le
Stephanie was Great! Customer Service on point very clean unit. Thanks
Amanda D. le
Beautiful
Bernice D. le
Great job keep up the good work
keith m. le
Great service!
Jeanine A. le
Great customer service!
Sean D. le
Everyone was great!
Hermon B. le
The General manager and his staff was awesome
CHERYL S. le
Customer Service is wonderful ! Great personality!!
crystal g. le
Good service
alisha w. le
Great service
ELIZABETH M T. le
Excellent place to store belongings!
Julia H. le
Would definitely recommend
Sonua l. le
THE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED
MIA L. le
Thank you for the security of my personal thing..After 4 yrs...Greatful customer
Julia H. le
Mr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly
Pluria G. le
The lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.
CHANIQUA S. le
Tavorris was very professional and friendly!
TONI M. le
Excellent customer service
cullen e. le
The staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.
Soneya F. le
Great customer service
DEWAYNE B. le
These people will call and harass you, not professional at all
Dangelo R. le
Great staff, everyone was more than friendly and helpful. Fast service too
Sandra B. le
Tavorris had exceptional customer service..
kiwanna h. le
Employees there are so nice and helpful
Chester D. le
Road construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!
DANIELLE W. le
I use this facility all the time. The staff and customer service are excellent!
kevin n. le
Always helpful.
Tata P. le
Manager was very helpful
Elizabeth S. le
Very professional and speedy
Linda F. le
Excellent staff and manager
victoria S. le
I rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!
SHENEL F. le
GET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you
sylbria g. le
Friendly staff
Barbara J. le
Awesome customer serve... V
Seneca M. le
Good job
Tangeria P. le
Tavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family
jamaica b. le
Great Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.
brittany k. le
Wonderful experience will use again
MICHELLE R. le
I was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.
David M. le
They had space available when I needed it.
Ruth A. le
Time change to access gate entrance after 7p
vincent p. le
I really loved the facility and the location. I was impressed with the security. The staff was warm and friendly.