Customer Reviews for U-Haul Moving & Storage of College Park at Godby Rd

Évaluation :

5

Everything was fine. The staff took good care of me when I needed them to. Thank you again!!

Évaluation :

5

The attendant that was there was EXCELLENT!

Évaluation :

4

Just make sure when a person is renting a Truck all details are explained as to how much time you have to pick up the. Truck before your reservation is cancelled.

Évaluation :

5

They don't need to improve anything whole experience was great!!

Évaluation :

5

Keep up the good work...

Évaluation :

5

The customer service is always wonderful, staff and management is very responsive to customer needs, I don't like go anywhere else in that area!

Évaluation :

5

Continue being the Business that you All Are...Thanks again for being there in our Hour of Need.

Évaluation :

5

I'm not sure because I had excellent service(check in and check out). Merci.

Évaluation :

5

The rates per mile are ridiculous.

Évaluation :

5

Excellent Service

Évaluation :

5

This was by far some of the best service I've ever received from UHaul. I was scheduled to pick up a UHaul at another location via iPhone self service. It did not work out and that is how I ended up at your location. Professionalism at it's best. Merci.

Évaluation :

5

The management and staff at this facility is very professional and pleasant to work with. I must recognize manager Tavorris Morris for having such an awesome team who are eager and willing to help and give accurate information when needed. Thank you guys for all of your help. If I am in need of a storage space again, this facility WILL be my first choice. Keep up the good work. #415

Évaluation :

5

Have a better way to turn in your vehicle without having to show your location on the map through your phone. Because I could not.

Évaluation :

5

FANTASTIC customer service!

Évaluation :

5

The best customer service.

Évaluation :

5

Great location, clean facility, very secure procedure.

Évaluation :

2

My storage unit was leaking water inside and my things were covered with mold in less than 2 weeks after i stored my things there. I will never use this facility at all again

Évaluation :

3

Office staff rude The facility in poor condition

Évaluation :

5

Great Customer Service truck ready to go! Friendly, Helpful, and Great to work with!

Évaluation :

5

Ny truck was ready and cleaned

Évaluation :

5

The customer service was great and I will recommend this location to anybody.

Évaluation :

1

Uhaul need to hire experience CSR personnel

Évaluation :

5

Great Experience!!!!

Évaluation :

5

Keep doing a great job just like your are doing.

Évaluation :

2

Location being close to my home was great, but the parking is not good is why I gave an below average. I would definitely use this location again. The experience was good and the employees were VERY professional.

Évaluation :

5

Always have the greatest welcoming, wonderful service and spot on information I love using Southampton location

Évaluation :

5

Covid protocols in place, location easy to find, friendly staff, clean location.

Évaluation :

5

Have more moving supplies available.

Évaluation :

5

Nothing needs to be improved upon. Service rapide et convivial. I've rented from this location many times in the past and I will continue to do so.

Évaluation :

3

Water leaked on some of my items and they got molded. I wouldn't have known if I hadn't moved out due to the recent rate increase. I like the location, but there are too many better facilities that charge less.

Évaluation :

3

Took to much money and haven't put it back in my account

Évaluation :

5

Thank you for your service!!!

Évaluation :

5

Great customer service always thanks

Évaluation :

5

Very Courteous and respectful. Thanks

Évaluation :

4

The service was awesome, fast, easy and safe!! Very well organized, my truck was ready to go, for me to start my move into my new home!!

Évaluation :

5

Nothing good as is

Évaluation :

5

Their customer service team are the best I've use this location for the past few years 👍

Évaluation :

5

The manager was extremely customer friendly and professional. I loved the service that the employees provided.

Évaluation :

5

Nothing just keep being great,

Évaluation :

3

Go over contracts and key points with customers

Évaluation :

5

Everyone I encountered at this location were absolutely fantastic! Very nice, friendly, and confident! I'll definitely be using this location in the future! Great job guys!

Évaluation :

1

I purchased a a truck and a storage unit at 4:30 p.m. which I reserved the day before and upon arrival I checked in at the front and I purchased the lock the customer service rep was so busy making sure her food order was correct so she didn't take their lock of the unit so when the movers got there we had to wait 2 hrs before someone opened the unit (2 additional hrs I had to pay the men for ) so once we left and came back once I was told that the manager was notified the lock was removed but by the time we got back with the remaining items I wasn't allowed access bc it was after 10 so it was 11:45 and 52 degrees and myself along with my 2 small kids were outside waiting for access to the gate. It most definitely was the employee not the owner. Business owners should be more careful about who they leave in charge of their business bc ppl such as the customer service rep who serviced me was horrible and I'll never shop here again!

Évaluation :

5

Being new to the city Rodney was amazing! Super helpful

Évaluation :

5

Every thing was great. Nothing needs to be improved

Évaluation :

4

There was a problem with my rental not on my end and they made it right,,,,, great customer service.

Évaluation :

5

Great experience!

Évaluation :

5

Excellent service and the staff members we’re always willing to help you. 100 recommended

Évaluation :

1

Be more friendly! Truck was not is the best driving conditions

Évaluation :

3

Make the 24/7 equipment return simpler. It took me almost 20 minutes to complete the process.

Évaluation :

3

Only had problems with bugs and spiders getting into boxes.

Évaluation :

5

The staff has already done everything! So, nothing!

Évaluation :

5

All very professional friendly and courteous

Évaluation :

5

Everything went fast and smooth, staff were was excellent

Évaluation :

5

The staff and management at this location are excellent!! I will choose Uhaul and this location every time. They are thoughtful, knowledgeable and welcoming. I hope Uhaul recognizes the value they add and how well they represent the company. Tovaris rocks!!

Évaluation :

5

Great staff

Évaluation :

5

No issues

Évaluation :

1

I arrived on time truck wasn't ready, reservation was changed by uhaul and then I was over charged just 40 $for their mishaps. Never again!

Évaluation :

5

The entire Team was very friendly and knowledgeable. This type of professionalism is needed throughout UHaul. Thank you Team South Hampton location. 11 Aug 2020

Évaluation :

1

This is for UHaul as a company, not necessarily this store. The truck we were given to drive nearly 2000 miles had been in the shop for a brake repair two days prior. Apparently it wasn't fixed correctly because brake fluid leaked all over the driveway making a huge mess to clean up. After waiting on a tow truck for a few hours and being towed to a UHaul location in the opposite direction they decided that it couldn't be fixed it so we were left to unload everything and reload into another truck because the moving help they wanted to send was not going to show up for 4-5 hours. The real kicker is that it rained all over everything we own and it is all now ruined. UHaul said that it was our fault and they aren't willing to cover the cost of damages done. If they wouldn't have given us a broken truck none of this would have ever happened. I use UHaul trucks on average for work about 3-4 times a month. I will be using Penske trucks from now on.

Évaluation :

3

The money I got back was never refunded.

Évaluation :

5

Rey helpful and courteous. Happy to do business with them. Will do business aga.

Évaluation :

5

Keep up the great work you are already doing

Évaluation :

4

......

Évaluation :

5

smooth transaction, truck and storage

Évaluation :

5

I have used U-HAUL for well over 20 years! My experiences has never been noteworthy. I NEVER encountered anyone ( at U-Haul) over the years that gave me the “VIP” treatment and or experience, that is until I stumbled upon this particular branch!! My first encounter was with Tavorris, whom I later realized was the Manager. Before I walked in the door he greeted me with a very welcoming and professional “Hello Sir, How can I help you”!! As a Manager he definitely set the standard for GREAT CUSTOMER SERVICE! The female clerks were great, BUT it was RODNEY that totally knocked it out of the park for me!! This Young man was OUTSTANDING from beginning to end, Day 1 and Day 2! He completely outdone himself! I am very big on customer service because I too work with the public, so I know from experience how to treat the customer/consumer! I'm VERY SATISFIED with my experience! It's hands down THE BEST EVER!

Évaluation :

5

Only reason I'm rating this is because the staff was nice. But as far as the company, U-Haul itself almost ruining my moving day I don't plan on using y'all ever again unless this is the LAST, and I mean last option. I'm not happy with the company. But the staff made that better

Évaluation :

5

Every single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!

Évaluation :

5

All three men that I encountered that they have excellent customer service I enjoyed renting from you all and will do so again

Évaluation :

5

Good job

Évaluation :

5

Great Service. Very Helpful.

Évaluation :

5

Tevorious is a great manager

Évaluation :

1

The staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can't be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property

Évaluation :

5

The process was quick and simple and the team was very helpful

Évaluation :

5

The manager is the best

Évaluation :

5

The manager and staff is very polite and helpful.

Évaluation :

5

The assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.

Évaluation :

5

Good job

Évaluation :

5

Every time I come is always nice the staff and the manager is good people

Évaluation :

2

My RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.

Évaluation :

2

I have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.

Évaluation :

5

Ms allision was so helpful im so grateful to have met her

Évaluation :

5

My very first experience with a storage facility and a great one it was minus outside weather conditions. I now have the knowledge that I need a climate controlled unit. Overall the staff was very helpful the General Manager was amazing. Would recommend to friends and use again if needed.

Évaluation :

5

The staff was very helpful and friendly. The storage space was nice and clean.

Évaluation :

4

The associate had a smile and was very knowledgeable in assisting me with the size unit I would need.

Évaluation :

5

The manager is great!

Évaluation :

4

U-Haul at Godby road was a great experience for me for three years with my things in their storage , the manager and assistant manager was very friendly And always answer my questions of concerns

Évaluation :

5

The only thing I didn't like was that they change my lock without notifying me.

Évaluation :

5

Great customer service and affordable prices.

Évaluation :

5

The staff was very nice and helpful

Évaluation :

5

Very professional staff

Évaluation :

5

Very pleasant experience, Office staff was courteous and very helpful.

Évaluation :

5

Travis was great, he was polite, responsive and caring. He is the reason I will be coming back.

Évaluation :

4

Friendly and effecient

Évaluation :

5

The assistant manager and the manager are always extremely helpful and go over and beyond in providing excellent customer service!!

Évaluation :

5

Staff provided excellent customer service. Very friendly and accommodating.

Évaluation :

5

I highly recommend this storage facility. The staff were extremely helpful and accommodating - to the point of plant-sitting while I traveled! Merci.

Évaluation :

5

Tavorris and Natasha gave me quick and friendly service to me and my baby girl on a nasty rainy day. Natasha answered all my questions, got my storage unit set up and had me back on my way in no time.

Évaluation :

5

Very well run.

Évaluation :

5

The general manager was very kind and patient, especially with me coming from another city I greatly appreciated it!

Évaluation :

5

THANKS TO THE STAFF HERE TOOK CARE OF ALL OUR MOVING NEEDS VERY KIND AND HELPFUL

Évaluation :

5

Everything was great thanks again

Évaluation :

1

I was charge for a lock that was not new the representative brought me a lockout that was not wrapped in the package wrappi therefore why am I charged the 9 $for new lock when I I received an old one

Évaluation :

5

The staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .

Évaluation :

5

I have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.

Évaluation :

5

Manager was very helpful...Thanks a lot wish all managers were like you.

Évaluation :

5

It would be convenient if the access was 24 hours.

Évaluation :

5

Stephanie was Great! Customer Service on point very clean unit. Thanks

Évaluation :

5

Beautiful

Évaluation :

4

Great job keep up the good work

Évaluation :

5

Great service!

Évaluation :

5

Great customer service!

Évaluation :

5

Everyone was great!

Évaluation :

5

The General manager and his staff was awesome

Évaluation :

5

Customer Service is wonderful ! Great personality!!

Évaluation :

5

Good service

Évaluation :

5

Great service

Évaluation :

5

Excellent place to store belongings!

Évaluation :

4

Would definitely recommend

Évaluation :

5

THE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED

Évaluation :

4

Thank you for the security of my personal thing..After 4 yrs...Greatful customer

Évaluation :

5

Mr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly

Évaluation :

1

The lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.

Évaluation :

5

Tavorris was very professional and friendly!

Évaluation :

5

Excellent customer service

Évaluation :

3

The staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

These people will call and harass you, not professional at all

Évaluation :

5

Great staff, everyone was more than friendly and helpful. Fast service too

Évaluation :

5

Tavorris had exceptional customer service..

Évaluation :

5

Employees there are so nice and helpful

Évaluation :

3

Road construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!

Évaluation :

5

I use this facility all the time. The staff and customer service are excellent!

Évaluation :

5

Always helpful.

Évaluation :

5

Manager was very helpful

Évaluation :

5

Very professional and speedy

Évaluation :

5

Excellent staff and manager

Évaluation :

5

I rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!

Évaluation :

1

GET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you

Évaluation :

4

Personnel amical

Évaluation :

5

Awesome customer serve... V

Évaluation :

5

Good job

Évaluation :

5

Tavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family

Évaluation :

3

Great Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.

Évaluation :

5

Wonderful experience will use again

Évaluation :

5

I was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.

Évaluation :

4

They had space available when I needed it.

Évaluation :

4

Time change to access gate entrance after 7p