Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

No one calls back or keeps promises here. Everything is done through a local office and corporate is no help.

Évaluation :

1

The truck broke down in the middle of my rental and they still charge me after I had to wait 2 hours for a tow truck

Évaluation :

5

The representative was excellent. She was very helpful, knowledgeable, and kind. Denica was great!

Évaluation :

3

Opened storage space door and it's so old it went off track on one side of the door i just paid for this

Évaluation :

3

This location was closed, I had to go to the Hwy 85 location because your system was down online and once I arrived, at the store.

Évaluation :

5

The lady in the office was very helpful and kind to us

Évaluation :

1

The lady in customer service was rude and not very helpful wasn't willing to work with me in my heart ship had been a loyal customer for 8yrs black management is the worst ever..

Évaluation :

3

The only thing was the rain water getting into the storage and soaking a few things.

Évaluation :

1

Rude customer service when moving in it has been 10 years don't believe employee is still there.

Évaluation :

1

No gas was in the truck

Évaluation :

2

There was a hole in top of ceiling and dust was all over everything in there

Évaluation :

3

The woman who staffs that storage was very helpful and nice.everythong went very smoothly.

Évaluation :

5

The manager was so helpful she was well experienced kudos to her and to you guys for hiring her.

Évaluation :

3

To manu bugs and it is not Temperature controlled

Évaluation :

2

All types of debris in my storage that I no longer wanted it .

Évaluation :

5

I just don't understand why pollen was all on my stuff, that was my only dissatisfaction. Merci.

Évaluation :

1

The ceiling in the unit fell through due water and the motorcycle i had in there they didn't care about. Their insurance they sold me said doesnt cover vehicles and just completely ignored the damage to my motorcycle. Fuzzy the General Manager had the worst customer service I've ever experienced. Uhaul needs to do better when it comes to customer service.

Évaluation :

4

THE CUSTOMER SERVICE REP WAS VERY HEALTHFUL AND KIND IN THE PROCESS OF RENTING THE STORAGE UNIT.

Évaluation :

5

No problems.

Évaluation :

5

Appreciated the professional service received from manager DEE who was proficient in the “follow up” procedure thus providing my family with a “guaranteed” storage unit rental.

Évaluation :

3

Unit #215 in college park ga was dirty and the insulation was falling out and mildew

Évaluation :

1

Floor of unit 215 was dirty and trashed plus the ceiling insulation is falling out and mildew stains

Évaluation :

5

Great service from Ms. Dee very helpful and courteous.

Évaluation :

5

I really appreciate Ms. Dee on Riverdale Rd. her concern for the customers, the customer service, and her hospitality made my experience for 4 years pleasant. Merci

Évaluation :

5

Had the privilege to be serviced by Ms. D. She truly helped me in a pinch and was very understanding of a stressful situation.

Évaluation :

4

To drive in to go to your unit is super small, you have to be careful so you don't scratch your car. Very very tight. The unit looks rundown but my stuff was very clean and safe.

Évaluation :

5

The staff was always courteous and friendly.

Évaluation :

5

The young lady that moved me in was awesome! I love yall!

Évaluation :

1

My items were sold illegally against US Code title 15 competence and trade chapter 14 consumer credit protection law suite coming have a great day !

Évaluation :

5

👍🏻

Évaluation :

5

Ms. BEE was the most professional associate I ever worked with she made the progress very easy and gave me what I really needed.

Évaluation :

5

Very informative about I my questions and nerds...very pleasant and very friendly.....& patient 🤗 soft spoken.....Thanks a whole lot for the service.!!!

Évaluation :

5

The van was clean, however it had small roaches and bugs. We had to spray and line the van with boxes.

Évaluation :

5

Customer service was superior young lady had all the right answers nd was very helpful in making sure I got the right size unit for my storage

Évaluation :

5

No comments at this time.

Évaluation :

5

The customer service representative was very courteous and met all our needs. She also answered all questions and concerns.

Évaluation :

5

Increase browser compatibility. I couldn't use Firefox. I had to resort to chrome.

Évaluation :

1

Very rude,the truck was raggedy and wouldn't crank..the tires were bald and they overcharged us for the truck..go somewhere else to avoid a serious headache..

Évaluation :

4

I had a hard time removing the lock off the lock box. Also while returning the van I wasn't sure how much space to leave in case another person would be returning. Maybe apply parking lines. Other than that, the van ran great!

Évaluation :

3

Was too far away from my house

Évaluation :

5

I had rented a small unit and called to see if I can upgrade to a larger one. The store rep is was able to accommodate the change in under 5 mins without any issues. Very friendly and fast service .

Évaluation :

5

Excellent, outstanding customer service

Évaluation :

2

My things were damaged by mold, I did have insurance, Once I filed the claim and after Mr Fuzzy the main manager came to look at the damage I was told that the damage was from the weather. Why pay for insurance which was only for 1 000 I'm glad God made a way for me to remove my things and I won't use them again. The insurance is a waste of time just more money for the company RepWest. Buyer beware.

Évaluation :

5

They Help me I Need Help 2 Smile

Évaluation :

3

Would like for something to be place in the storage to keep the moisture out of it to keep it from messing up people stuff or wet boxes

Évaluation :

5

Ms. Dee was excellent I’m so appreciative of her .. top notch service

Évaluation :

4

Our unit was clean it was just dark behind there but other than that everything was good didn't really speak to any representatives. But thank you UHaul for taking care of us during this difficult time for me nd my family

Évaluation :

1

Hire a new person , the lady was very rude . She acted like she didn't even wanna help us , if I wasn't moving an needed a U-Haul bad I would've went somewhere else . She needs to work on her attitude

Évaluation :

1

I had to contact other locations to get assistance. The vehicle was not cleaned and apparently they're not upholding their COVID sanitizing practices either. The location leaves much to be desired and looks abandoned. Waiting nearly an hour on-site to process a mobile pick up and had to wait for corporate support.

Évaluation :

5

Thanks You Guys. Have a Bless Holiday @ a New Year

Évaluation :

3

My storage unit was illegally entered in lock cut off and change when I came to go inside I couldn't bcz uhaul change the wrobg.lock and didn't notify me wanted to charge me $50 to cut off my their lock when they made the error. My acct wasn't in the rears or had a Leon on it. I travel from FL to get my stuff and a it took me all day to get into the unit. I had to go buy a lock cutter to get in my storage unit that uhaul made a error when they cut and change the wrong storage unit. When I open the storage unit my lock was inside on the floor and my key fixed that lock. I was with uhaul for 4 yrs almost. I just closed out my large u it last week.

Évaluation :

3

Had a hard time access at the gate

Évaluation :

5

very professional

Évaluation :

2

My storage unit was filthy. How is it piles of pollen and leaves made their way into a storage unit that was rarely accessed unless the structure was not very well maintained, which was also readily apparent by prices of the facade falling off the building my unit was in. Even worse is the fact that my storage rent was increased for a poorly maintained facility, yet no value was added to what was offered in continuing to store my items there.

Évaluation :

5

She went above and beyond for me. Happy is an understatement.

Évaluation :

5

I had an Emergency Situation and Uhaul came through for me. Thanks so much. I couldn't travel in my car with all of the extra baggage's. Thanks again

Évaluation :

1

Stop the hidden fee bs . FULLY EXPLAIN THE CELL PHONE CHECK OUT PROCESS SO YOUR STUPID LATE CHECK OUT FEE WHEN I BROUGHT BACK THE TRUCK EARLY WON'T BE CHARGED. THEN IM TOLD OH WELL YOU DID IT WRONG SO YOUR JUST OUT 30$ AND WE DONT CARE.

Évaluation :

4

Rien

Évaluation :

2

Some furniture got wet and molded

Évaluation :

5

I treated terribly at another uhaul location on Sullivan Rd. Phone number 4043051201 on Friday 7/9/2021 around 230pm young lady was very rude I didn't get her name because she hung up the phone and refused to answer after that. I didn't even do the rental at that location I left, at that point I was desperate. I called the next location and that's how I came across the location on Riverdale Rd. 7709910394 with Mr.FOXXY he was so polite and took his time to thoroughly explain the process to me far as self checking in etc! Let's keep in mind it was raining also!! He was out in the rain and all!! He ensured the storage unit was ready for me and constantly reminded me that he was right there if I needed anything! He answered all my questions made everything easy for me and just overall provided excellent customer service! He saved the day for me as I was already having a difficult day he made everything better!! All companies need employees like Mr.FOXXY!! He is a superhero his cape just happens to be orange this day!! Thank thank you thank you!! Ms.Barner

Évaluation :

5

The process was easy. Want to thank foxy at the Riverdale location. He was very professional and made my day. Quick and easy.

Évaluation :

2

The customer service was below average. I asked a question and was told I just need to read! I was charged double the price for the truck because the representative was not knowledgeable about their rates and how I should be charged for what I needed.

Évaluation :

5

Awesome place!

Évaluation :

3

No comments

Évaluation :

2

No t entire staff just some employees, and lady supervisor/manager.. Didn't allow us to properly move things in and instead of warning us bc of fine print regulations we nvr once heard about & our last min emergency of our circumstances no one but Ms Tisa offered some kind of Assistance. We was rushed, stranded, and overcharged by the company itself. and it became a nightmare. I would like to be compensated back the storage unit fee and I will b in touch with corporate very soon. Mr Fozzo helped as best but I understand it's a business at end of day.. they allowed others to be at their unit over night and due to lease termination with understanding or inquiring the facts we couldn't get another unit and crammed all items we could which took dayslonger when we didn't want any issues bc we use U-Haul frequently.. it's caused me to miss work and on top being financially threatened..not a pleasant experience

Évaluation :

2

I originally reserved online a unit at the Riverdale location. On Thursday 5/20/2021 I went to reserve a moving truck for Friday 5/21. After reserving the truck I asked the representative could I go ahead and get my storage unit. It was around 6:45 pm and they closed at 7. He stated he had to finish closing up and would get another person to assist me. After the second representative looked me up in the system she noticed this location had no available units. Which led me to believe it is pointless to make a reservation online if units will not be kept for the person. The second representative said she had units available at her facility in College Park. This was good news because I needed a unit ASAP. When I arrived to the unit around 7 something I took the green zip tie off and rolled the unit up. I was appalled at the condition of the until, rat trap and debris in front and inside the unit. With no broom or dust pan to sweep because I had no knowledge I would have to clean my unit upon moving my stuff in. Lesson well learned I would have to see my unit during office hours before paying $82.90. I will not be getting a storage unit from Uhaul ever again.

Évaluation :

2

Staff never able to assist... I paid for after hours access and was never able to access my unit after hours... when late paying the storage it took up to 5 days to remove the lock... storage fees constantly increasing... had to paid for insurance but was unable to file a claim for my damaged tv... that was some how wet because it wasn't in a box... the worst place EVER !

Évaluation :

5

I had an excellent experience with Ms. TALISHA today!! She was very nice & accommodating. I came in looking for a small truck and it was already booked for someone to pick-up @ 11:00, the time that we'd walked in. The only thing that was available was a much larger truck that I didn't need. I asked if she could call the customer to see if they were still coming & she advised unfortunately no, but the system automatically takes the hold off after 30 mins if the customer doesn't show up. So I waited & was able to rent the truck I wanted because they didn't come within that window of time. When I returned, I asked if the customer ever came in for the smaller truck & Talisha said yes, & fortunately the other customer needed a larger truck & it was available fo her! Overall, Talisha provided excellent customer service!!

Évaluation :

1

Very unprofessional and unorganized

Évaluation :

1

The representative that assisted me during pickup was very helpful . I was really hoping she would be there during my return . She wasn't and the person who assisted me was extremely rude and unwilling to assist .. because she claimed it was self service only, however she had a customer ahead of me that she was assisting in person

Évaluation :

5

Need to at least speak with someone during daytime hours

Évaluation :

1

There were never any employees on site to help with any concerns. I also sent emails to new management and my concerns were never answered at all. I had to go through the Chat service through Uhaul's website.

Évaluation :

3

I put my furniture in storage and left it there for 3 years. I've never really had to interact with anyone during this time except when my credit card expired.

Évaluation :

2

On the date that my rent was due, I was told that I was late. I needed to make arrangements because my card had been compromised and I was waiting for another. She told me that I was late and would not be able to access my things. I went to the gate and tried the code, I moved my things out immediately. She didn't want to hear it. The turns in the facility are super tight and the ground is not level. I've used UHaul many times. This is the worst experience I've ever had. I've moved my items to whither non UHaul facility.

Évaluation :

5

The rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.

Évaluation :

2

Storage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.

Évaluation :

5

Dee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.

Évaluation :

3

Would have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn't necessary and could have been avoided with better instruction.

Évaluation :

5

Bravo to the lady in Riverdale road

Évaluation :

1

90 % of my personal belongings were destroyed due to water damage and mold. I was locked out of my storage and unable to access on the day of move out even though I had paid my bill 24 hours in advance.

Évaluation :

5

the experience was over and above my expectations

Évaluation :

5

Everything was perfect! Thank you!

Évaluation :

5

Have Someone On-site. Everyone Is Not Computer Literate.

Évaluation :

1

The worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!

Évaluation :

4

The location I Initially went to was very rude the manager will not let the customer service representative handle her situation the manager kept jumping in the conversation that was not helpful to myself. Once the manager heard that we were on the alert her whole attitude and demeanor towards myself change as if I was a criminal. The customer representative explained that there will be a code that we would need to use to get the key for the truck once the customer clocked out because she was over overtime a new customer service representative that assisted and was ask for the code the manager jumped in yet again telling me that they were no code that I need in that location that I was picking the truck up from us 24 hours and then it will be a representative outside.Once I got to the next location to pick up the truck there was a code that was needed as well even though there was a representative outside she assisted me but it was a code that was needed.

Évaluation :

2

Dolly was no in truck. I had to go to another location with the truck to get a dolly. That added miles to my trip and I paid more for the truck after that

Évaluation :

5

We had a positive experience; possibly more signage of the steps to follow at a self-guided location. We had a good staff member onsite who provided assistance.

Évaluation :

2

I give unit 302 a Below Average rating because the ceiling leaks water. I did not know this until I moved my belongings out and into my new home. My coffee table has water damage that was not there before. I strongly suggest that Uhaul fix the roof before renting Unit 302 again.

Évaluation :

1

Don't inconvenience your customers!

Évaluation :

2

Better customer service. I was confused me and another client and all the lady kept saying was go online. I had never did the online check in before and the employee was no help.

Évaluation :

1

Not sure why Uhaul is still taking money out of the chime card used to rent, please call with explanation 678-830-6561 Thanks

Évaluation :

3

Staff on riverdale Rd was rude

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

The staff and GM was amazing. Nice, friendly, and responsive.

Évaluation :

1

Majority Of My Belonging Got Damaged From An Leaking Roof And My Stuff Mildewed Causing Me To Throw Bags Of Things Away That I Needed‼️‼️‼️

Évaluation :

5

The team at this location responded after my reservation at another place fell through because no-one was there. When I did not receive the text to retrieve the key from the lock box, someone was there to enter my information manually. What can be done to improve? There were no utility dollies, so I had to get one from another place

Évaluation :

5

S.O.

Évaluation :

5

Good service and I only use for 2 day the storage , and one call to explained and returned the storage , no problem and excelente service , and next time I used your service , thank you

Évaluation :

3

none

Évaluation :

5

If l had to rent another storage it would be from the same place

Évaluation :

5

They will work with you...they are very friendly...they help me at my time of NEED!!!THANKS WITH ALL MY HEART❤

Évaluation :

3

There was a lady at that place which she informed me no longer has an office. Thank God she was there to assist me with the card that did not work. Then she helped me get the lock off of the storage unit your hwy 85 facility assign to me. The unit had a lock on it!!

Évaluation :

5

I will always use U-haul Services

Évaluation :

4

Everything from the U-haul to the storage was a smooth process.

Évaluation :

5

I had storage items with your facility many years and everything was safe and well maintained. I appreciate your staff friendliness and willingness to assist me on the closeout. Merci

Évaluation :

1

Absolutely horrible I was not happy there at all and I was Never late with my rent not even once .

Évaluation :

5

Great Service

Évaluation :

3

When I got my stuff out storage some off my stuff was mold where it been rain in side of unit 929 I had to throw way the stuff they was molded

Évaluation :

1

No clerk to be found and lost money

Évaluation :

1

Still getting bill after I moved out

Évaluation :

5

I have been dealing with this particular one for years and I have always been a satisfied customer The owner is great and I will be reaching out to you again thank you for your help

Évaluation :

2

The storage unit door need some WD40, it was hard to lift up. Overall the staff at riverdale rd location are great. But I was left on hold for 30 mins, never came back.

Évaluation :

4

No comment

Évaluation :

1

Horrible area for a storage unit.

Évaluation :

1

Don't let Chevron gas station in McDonough rent U-Haul trucks.

Évaluation :

1

I will never use or recommend using your company

Évaluation :

1

I reserved a uhaul to pickup at 12:30 pm and when I arrived to pickup my reservation no one was there to open the gate and when I did get through the gate I there was no key in the truck. I contacted corporate and they said they had spoken with Joy the manager and she informed them that someone will be there in 5 mins and no one ever came, I waited for an hour and no one still came. Service is unacceptable

Évaluation :

1

D # 1. my credit card was charge before I even left the building , why ?. When I didn't leave with any equipment. #2. pickup RV 3094D this equipment is full of holes . I had 50 % of my item to get wet and my wife was not happy about it at all , This rental left a bad taste in my wife mouth and mind .

Évaluation :

1

I booked my truck over 2 weeks in advance. I caught the Uber there with my son, only to wait for over an hour and half to be told the one way 20ft truck was not available, and was not working. No one called and told me to go to another location. The truck had just arrived over night, yet my reservation was booked weeks ago. I was in an Uber so I did not have my car and was told to go to another location. I went back home to call around. I finally found Mr. Jackson and Ms. Joy at the College Park location, and they both were great, although I was now 5 hours past my initial move time. I had helpers at my house waiting on me and they were charging by the hour. I lost a lot of money due to U-Haul. I would not rent or recommend again.

Évaluation :

5

Excellent care and love was shown to me by Darren the attendant.Good job give him a nice raise.

Évaluation :

5

Everyone was awesome. Thank you so much U-haul team!!

Évaluation :

5

They're great!

Évaluation :

3

Aucun

Évaluation :

1

This experience was horrible. I paid the full balance. It took them 2 days to remove the lock. Mine you I paid money to have the movers move my things but the couldn't because of Uhaul staff.