I was not allowed to take the U-Haul truck back to another location. I was forced to returned it back at the Colmar location which added a pretty great expense in miles when I was under the impression you can return to any U-Haul.SEBASTIAN O.
Customer Reviews for U-Haul Moving & Storage of Colmar
Pour nous contacter
Colmar, PA 18915
(Across from Wing Walker Pub)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.James M.
Good staff at this locationMICHAEL J.
Bruce was a great help!MICHELE O.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.DIANE O.
Le client n'a pas laissé de commentaire.DALE S.
Disappointed. The after hours check-in didn't work even with the assistance of a staff member there early cleaning returned vehicles. Had to wait until 9 when location opened to pick up. Wouldn't have mattered anyway. Key was never in vehicle nor were blankets and tie downs as expected based on confirmation phone call Friday. Definitely did not live up to expectations. Inconvenienced. Staff was ok as was vehicle. But appreciated having this resource available.Mark K.
Le client n'a pas laissé de commentaire.Noel R.
Van shifted a little rough. Other than that it worked out well.BARBARAJEAN W.
Le client n'a pas laissé de commentaire.ANDRA W.
Le client n'a pas laissé de commentaire.TINA K.
when I questioned why vehicle wasnt fueled up at pick up and how I returned with extra fuel mgr. was rude and condescending. Will recommend another agency to all college families and friends.James S.
Le client n'a pas laissé de commentaire.JASON T.
Drop off was simple and straight forward.CHARLES C.
Le client n'a pas laissé de commentaire.JOSEPH C.
Great guys working there! Very pleasant and helpfulROBERT S.
Try to be more accurate on pick up times.MICHAEL W.
Le client n'a pas laissé de commentaire.SAMUEL JACK A.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.LYNNE A.
Le client n'a pas laissé de commentaire.Dinh V.
Le client n'a pas laissé de commentaire.LUIS V.
Messed up my drop off time and called when it was late and threatened to have it reported stolen.Matthew G.
The truck was not sanitized. The windows were dangerously dirty. I had to clean the windshield to see well. The cargo area needed to be swept out.DIEGO F.
You didn't give me the truck I reserved after moving my reservation from the location I selected. You gave me a smaller one then charged me more than the truck I reserved did. This meant I had to take more trips than expected and you still added additional charges for mileage and gas even though you inconvenienced me.Evan F.
nothing that comes to mind now.Serge B.
Le client n'a pas laissé de commentaire.KEVIN C.
We were very satisfied.JAMES B.
Le client n'a pas laissé de commentaire.DAVID G.
Dia could've been any nicer. Bruce was also quite personable helpful and eager to please. I couldn't be any happierROBERT M.
Thomas was a big help. Very professional and funny at the same time. The gentleman there with him was friendly, said hello, joked with us and waved goodbye in the parking lot. Good customer service here.JEFFREY L.
Le client n'a pas laissé de commentaire.Gordon L.
Le client n'a pas laissé de commentaire.William O.
Le client n'a pas laissé de commentaire.Sandra B. | Online Move In
Le client n'a pas laissé de commentaire.JOHN S.
Such great customer service! Everyone is so friendly and helpful! Everything is clean. I use this facility for everythingAyana S. | Expérience générale
Despite the fact it was busy the two guys there did their best. There were a few issues with my reservation but they handled it and apologized for the wait. The truck was clean and drove very well.GAIL D.
Make sure you take out anything left from previous customers!JACKIE R.
Easier information to know where to return vehicle and hand off key during operating hours. Sometimes get caught in line with people scheduling their rental.BRIAN D.
Check photos of equipment that were uploaded to uhaul app and see if they match with the actual equipment. The truck that i rented showed no damage in the photo on the app. I had to upload a photo of previous damage on truck. The app on android is horrible. It doesn't work correctly when trying to upload a picture of drop off fuel and mileage. Ended up not completing drop off on app because it would not continue until a picture of fuel and mileage were uploaded.John M.
Your traffic department had 3 weeks to get me a ONE WAY 26' truck. On Wednesday before Saturday schedule move. Got a call & text. Telling me it was good and I could pu Friday after noon. Get there and it's a 1 day with return. Ryder begged me for there business. Should have went with them. It ended up costing me 2 additional day rental fee, and 150 extra mile fees. You do the math. Very upset, didn't need add stress from you folks. Everybody said Oh traffic this and traffic that. Yet I could never get in touch with traffic myself. Horrible way to run a business. Yes social media will hear about this ordeal. But you probably don't care. That's what I found with dealing Colmar location. Unfortunately I messed up another customer by keeping truck longer. But once the snowball starts rolling down hill it keeps getting larger. Would like to be reimbursed for 2 days rental and 150 miles. Sincerely Robert DeSoo Rdesoo@msn.com 2672616002ROBERT D.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.GARY D.
Le client n'a pas laissé de commentaire.Tiffany N.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.RUI R.
Le client n'a pas laissé de commentaire.Cortney C.
Le client n'a pas laissé de commentaire.ROBERT E.
The personel were friendly and professional.Donnell S. | Premières impressions
Only one customer rep on a Saturday. Phone was very busy. Considering the circumstances she did a very good & professional job checking us in.John S. | Premières impressions
Experience was perfect. When I returned the unit, the owner was outside cleaning and checking the inside, and tightening the attachments on the returned trucks thoroughly. He asked how my experience was right away. I was very impressed with the professionalism he showed. 110 $to move only a sofa for a couple of hours was costly... but it is fair market price. It's my own fault for having loser friends without trucks. Great impression as a first time at this particular location though. Thanks for the quick and friendly service. I will return for future needs.Jeff S.
Le client n'a pas laissé de commentaire.Justin C.
No problems Would use this site again.Joseph M.
Good experience,James D.
No recommendations at this time. The process was easy, the staff very nice and vehicle absolutely met the moving need. I have used the Colmar location in the past and will continue to do so.David C.
Le client n'a pas laissé de commentaire.RYAN K.
Le client n'a pas laissé de commentaire.Stuart C.
Le client n'a pas laissé de commentaire.Nimesh P.
I was late running the trailer and was charged 2 days for a rental that wasn't 24 hours. I even called and stated I was late because I had an issue that caused me to be late. Regardless if I was late and charged I've shouldn't been expected to return the trailer until the next day before 5pm. This is ridiculous especially when I give uhaul my business quite frequently. Have never had issues until now. The employees there are rudeMALIK F.
Le client n'a pas laissé de commentaire.BARRY W.
Le client n'a pas laissé de commentaire.Gary W.
It all seems easy enough, first time using a vehicle from this location and the after hours access was convenientJeffeey M.
Le client n'a pas laissé de commentaire.GEOFFREY B.
Le client n'a pas laissé de commentaire.THOMAS T.
Le client n'a pas laissé de commentaire.SYED H.
Thomas helps us. He was wonderful. Nice. Friendly. Helpful. Your app and email FAILED me. Your instructions are very LACKING. At 6am I was UNABLE to use the moble pick up. I had to go back to the store UNDER THREAT OF MY RESERVATION/RENTAK BEING CANAND NOT AVAILABLE! There was no button that said start as instructed. It was very frustrating and upsetting. Again UHaul cost me more money than necessary because of the inconvenience of your website and your system on the whole.DARCIE M.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.JAMES S. | Expérience générale
Your web reservation system and centralized switch board are terrible. I was told by your centralized switchboard that the equipment I needed wasn't available at this location, I took a drive, low and behold it was available. When I am renting equipment that I am paying mileage for, your reps should know what is available at what locations.A+ for this store location and a big F for on line and call in reservationJOHN E.
Le client n'a pas laissé de commentaire.WOODROW J.
Le client n'a pas laissé de commentaire.DAVID A.
Everything was fineMARK I.
They were supposed to have a truck and trailer at the same place which they did not have so we had to drive an extra hour and a half to get the trailer and the truck because they were not together as they said they would be I will never use them againPAUL L.
Le client n'a pas laissé de commentaire.Than N.
All equipment was available as promised. After receiving the keys to my 26' truck, I had to make multiple requests with the one desk agent to receive the complete supply of mover's blankets I had reserved. This required me to interrupt other customers, which invited an unfortunate confrontation with one of them.BRYAN H.
Great People, Great Service Thank You! VladimirVLADIMIR K.
Le client n'a pas laissé de commentaire.KRZYSZTOF R.
Le client n'a pas laissé de commentaire.RALPH M.
Le client n'a pas laissé de commentaire.Mary B.
Customer service at this location uncivilized personMEDHAT D.
I was very surprised at the number of charges I did not know about on my final bill. I would think twice before renting a van again.LORETTA C.
I waited in line for 45 minutes to pick up my scheduled truck. Many people were scheduled at the same time to pick their schedule vehicle's and we're in the same line. One person taking care of the line that's why took so long. I called customer service to try to reschedule my truck and for an earlier time for drop off was transferred and waited on the phone for 30 minute's. Was not a good experience for me... Maybe it's just the location because I have had Uhaul great experience elsewhere. Maybe it's just lack of personnel at this location. I don't know!!EMLIEN R.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Ryan S.
I reserved a self pick up moving truck for 6:30am. I received confirmation for this and followed the instructions for pick up at 615am the day reserved only to find out I had to wait until the location opened at 9am. I called customer service and waited on hold for 30 minutes only to find that the next available truck that early was 30 minutes away. The customer service representative told me I would receive a 50 $credit and never did. I ended up having to wait until 9am for the store to open. This was an incredible inconvenience and set me day back almost 3 hours. I did not end up getting my truck until 930am. I am extremely frustrated and disappointed in u hual and this location.Carly B.
Le client n'a pas laissé de commentaire.Joel H.
Le client n'a pas laissé de commentaire.Anne K. | Premières impressions
Le client n'a pas laissé de commentaire.Shinil K.
Le client n'a pas laissé de commentaire.Matt H. | Expérience générale
Le client n'a pas laissé de commentaire.Amy L.
Not all the brake or turn signal lights worked.CHRISTOPHER D.
Check in time is abysmal. 4 people in line. I counted 5 UHaul employees on site. Only 1 was working the check in counter. Location is consistently bad with service wait time. I tried 2 different providers first, but they didn't have the vehicle I wanted. I dreaded having to go here. They didn't disappoint me. They were as bad as ever.CHRISTOPHER B.
great service. nice customer service. well maintained vehicle. nothing like my last experience with UHAUL, which was downright scary (filthy old deserted garage, with an unsecured pit bull, and staff wearing zero masks in the midst of the pandemic. I give this location 5 stars.MARYANN B.
The men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!Joseph H. | Expérience générale
We reserved a 20 foot U-Haul then we were told only 15 foot U-hauls were available. Also, the location changed from our reserved spot to another location 12 miles away from our house.joseph B.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.RAY S.
All 4 different reps were great. The lady and gentleman in the morning for pick up or excellent. The two gentlemen in the afternoon for drop off or very friendly even though they had a lot going on with multiple truck returns.JEFFREY W.
Clean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.TADE W. | Expérience générale
Nothing. Very friendly helpful staff.Edward C.
* I made a reservation for a 9-day trailer rental on 21JUN via the 800 number * I called 1 wk later to confirm availability and was told the trailer was no long available; after 25 mins on the phone, the agent confirmed a trailer was available at a UHaul center 1 hr away from my home * I called 3 wks ago to confirm availability; they said the reservation was in place and I should have no concerns * I called 2 wks ago - again - to confirm availability; they said the reservation was in place and I should have no concerns * I showed up at the facility at the allotted time to pick up the trailer and was told NO TRAILER WAS AVAILABLE. Nine family members were packed and ready to leave for vacation and I was told there was NO TRAILER AVAILABLE * After 1+ hrs at the facility - and begging and pleading with the agent - I was provided a trailer that was slated for repair (the door would not open / close properly) since there was no trailer available within driving distance * Each time I call, I explain to the agent I have been renting a trailer for 15+ years for a family vacation and - without exception - every time I show up to pick up the trailer, there is some problem and / or I am told none are availableMichael M.
Great service and friendly people!CECILIA P.
Le client n'a pas laissé de commentaire.WILLIAM K.
The employee working that morning did not know where the truck I rented was, finally found almost behind the building down the side of the building. Had difficulty starting the vehicle as I could not turn the key, had to find the sweet spot by manipulating the shift lever in order to turn ignition key. This was pointed out to the employee when I returned the truck and upon checking the truck ID number, his response was "yea, we have had a problem with that one". In other words, I was given a vehicle with a known problem and could have potentially left me stranded. Goodbye U-Haul, hello PenskeMARK M.
The young lady that waited on me on Friday August 13, 2021 at 8:20 am was one of the most unpleasant employees I have ever come across. She was eating in her office and genuinely was upset that I came into the store to pick up my rental truck. She never said hello or good bye, yet alone thank for the business. No, I would never hire her as one of my employees.Marian N.
Sending email with detailsGlenn G.
This was a great experience High standards of operationsGERARD G. | Premières impressions
Le client n'a pas laissé de commentaire.Gail B. | Expérience générale
Le client n'a pas laissé de commentaire.Adam Z. | Premières impressions
Le client n'a pas laissé de commentaire.Margarita R. | Expérience générale
Le client n'a pas laissé de commentaire.Emi C. | Premières impressions
Le client n'a pas laissé de commentaire.James L. | Premières impressions
Le client n'a pas laissé de commentaire.Peggy E. | Expérience générale
Le client n'a pas laissé de commentaire.Rulbeing Q. | Expérience générale
Bob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Merci.Peggy E. | Premières impressions
Le client n'a pas laissé de commentaire.Latrice J. | Expérience générale
Le client n'a pas laissé de commentaire.Gail B. | Premières impressions
Ryan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul's history when I asked about the company! The units are clean and very accessible!Barbara S. | Premières impressions
Le client n'a pas laissé de commentaire.Helen H. | Premières impressions
I was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.Luke H. | Online Move In
Whoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.Schyler C. | Online Move In
Le client n'a pas laissé de commentaire.dwight p. | Premières impressions
Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREATRaymond A. | Premières impressions
the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professionalKevin C. | Premières impressions
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