Customer Reviews for U-Haul Moving & Storage of Colmar

Évaluation :

5

I think Megan went above and beyond with her help. Thank you everyone.

Évaluation :

5

Great staff friendly and helpful

Évaluation :

5

The floor of the van was dirty, but swept. It needs to be washed

Évaluation :

5

People at counter were great at pickup. Also awesome on drop off. Much better than my recent experience at your Horsham location last fall. Will definitely rent from this location in the future

Évaluation :

4

Make your after hours return process quicker. What a pain in the ass. Just when I'm exhausted,it took a v long time.

Évaluation :

4

Clean the vehicle before renting. mud on wheels and inside. Bed of truck was filled with sticks.

Évaluation :

5

Great staff..A++

Évaluation :

5

Melissa was awesome! Super helpful and friendly.

Évaluation :

5

We have been here a few times a year to rent a pickup truck and move our kayaks. We are ways met with friendly professional staff.

Évaluation :

5

I originally booked my reservation with the Horsham Pa. location. Absolutely pathetic worst customer service I've ever experienced. Can't do anything online nobody answers the phones. Will never rent from Horsham PA U-Haul again. And would never recommend it to anybody. The Colmar location did everything right. Would definitely rent there again

Évaluation :

5

Everyone was very clean and polite

Évaluation :

5

Phone didn't work when I tried to call

Évaluation :

4

Have more enclosed cargo trailers available. Selection seems limited many times that I have looked.

Évaluation :

4

I requested and paid for 18 moving blankets, but only received 12. The uHaul phone app did not recognize my location. So I had to go into the store to pick up my truck keys.

Évaluation :

4

Attendants should be wearing masks at all times when interacting with customers. That was not the case.

Évaluation :

5

Check in and return was very quick and efficient. Personnel were very pleasant and helpful. Would go here again!

Évaluation :

5

Have nothing to add .

Évaluation :

5

Great Expereince

Évaluation :

5

The staff was so friendly and helpful. Some of the best customer service i have ever received. Would definitely recommend this location.

Évaluation :

5

No comment the service is excellent,

Évaluation :

5

The passenger door/window was leaking from rain. Seems it isn't sealed. Just a minor issue. All else great!

Évaluation :

5

Ryan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul's history when I asked about the company! The units are clean and very accessible!

Évaluation :

5

My experience was great. The day I stopped in to reserve a truck I was greeted in a friendly way! I was given choices and informed about storage. I came back early the next morning and moving was a breeze! Thanks Ryan !

Évaluation :

5

Give Megan Williams a raise because she's friendly, funny, personable and knows her job. Your customer service level would suffer without someone like her at the desk. She made things a little less stressful for me.

Évaluation :

5

Everything was perfect. Excellent service.Thanks.

Évaluation :

5

Pick-up and return process was excellent. I would highly recommend this facility.

Évaluation :

5

Rented a trailer, called in early Saturday morning. Talked to Ryan. Went very easy. Returned trailer when I was finished, check out was smooth. We will return to this location.

Évaluation :

5

I am happy because they keep good condition trucks for out of town.

Évaluation :

4

When you say you will email a copy of the invoice follow through and get the email done .

Évaluation :

5

Staff were very polite to everyone, I was very impressed.

Évaluation :

5

I use this location numbers of times . The staff at this location are so kind friendly and very helpful. The vehicles are very clean and in good working condition. I would highly recommend this location

Évaluation :

5

Very efficient process which makes it easy. My truck was clean and ready to go. The woman at the front desk when I came to pick up the truck was great. When I dropped of the truck it was easy and the guy was very helpful. Much appreciated.

Évaluation :

5

So simple process and the person checking me in was experienced, polite and explained everything in detail

Évaluation :

5

Awesome job....really easy!

Évaluation :

5

Cleanest UHaul I've rented in a while and we rent pretty often. The place was organized and all the guys I dealt with were very professional.

Évaluation :

5

Ty

Évaluation :

5

Nothing it was great

Évaluation :

5

Very helpful staff! Quick in, out and returning.

Évaluation :

5

Needed immediate transportation and storage and you were able to provide. Sorry for the late response.

Évaluation :

5

What an amazing team you have at the Colmar uhaul! I couldn't be more pleased from start to finish.

Évaluation :

1

Arrived on site for equipment return around 9:45am on Thursday 2/25. Person behind counter was on phone for extended period of time... could only get help from lot attendant who barely spoke English. Returned the trailer with the attendant. Friday 2/26 I receive a bill for an “extra day” and it says I didn't return the trailer until 6:06pm on 2/26. 33 HOURS AFTER I ACTUALLY RETURNED THE TRAILER!

Évaluation :

3

I need to stop getting overcharged on my rentals and charged for gas when I put gas in the truck especially by the general manager. I want my money back and being overcharged on mileage

Évaluation :

5

No improvement needed. Thank You Sincerely Elizabeth Johnson

Évaluation :

5

Do exactly what you did again!

Évaluation :

4

Be honest about how much gas is in the vehicle. I drove 20 miles at most and had to put 5,91 gallons of gas in the van.

Évaluation :

5

All employees were very Professional Thanks again

Évaluation :

5

Put a dolly on for unhooking

Évaluation :

3

This was my second encounter with this location, and it was fairly straightforward as I did not have any issues returning my equipment. My first experience with this location however, was the first time I started to realize the unprofessionalism of U-Haul as a whole. I have documentation that I reserved a 4x8 enclosed trailer, but they had me down for the largest open trailer they have. They never told me this until I walked in the day my rental was scheduled for pickup. They told me I was lucky to get my trailer anywhere, and that I'd have to drive 40 minutes to the Philadelphia area to get one. I've since dealt with this behavior with two separate U-Haul locations on opposite ends of the country. I am not sure I can be convinced that U-Haul is even close to being the trustworthy company they think they deserve to be. This company is a necessary evil, but one that I will avoid like the plague.

Évaluation :

2

The auto transport rachet ties were salt corroded which made them very difficult to use in order to secure my car. The wiper blades were cheap came apart duing my cross country trek - a definite safety issue. Both of these items shoiuld have been checked out prior to rental. The staff were helpful with the rental process.

Évaluation :

5

The 24/7 return app did not work. It would not allow us to take pics/upload pics. You would click to button and nothing would happen, and you couldn't continue without the pics. Tried it on my phone and my husband phone. Both got stuck in the same place.

Évaluation :

5

The people from U-haul it self the people are very rude and not customer friendly. But we're we got the van in Colmar they were very nice.

Évaluation :

5

The store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.

Évaluation :

1

I was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.

Évaluation :

4

Had to go back to the office 3 separate times to get my access card to work. Online billing said I owed 0 $for the month and then charged me a late fee for not paying.

Évaluation :

5

Whoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.

Évaluation :

5

Very good customer service no pressure I was in and out within 15 minutes

Évaluation :

5

thanks for all your help

Évaluation :

4

Except for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.

Évaluation :

5

Very knowledgeable and helpful!

Évaluation :

3

Excessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.

Évaluation :

5

Tia was helpful and resourceful in answering my questions and finding the the right fit for me.

Évaluation :

5

Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT

Évaluation :

5

very good

Évaluation :

5

Everything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.

Évaluation :

5

the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

Évaluation :

4

Good folks.

Évaluation :

5

Great location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.

Évaluation :

4

A little expensive for a small unit.

Évaluation :

5

Good clean and comfortable temperature for keep items in good conditions

Évaluation :

4

Merci!

Évaluation :

3

Employees at the facility made a very stressful situation better. Employees were great, corporate not so much.

Évaluation :

1

They had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn't have space.

Évaluation :

5

Really nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.

Évaluation :

1

Made reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.

Évaluation :

5

Very helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.

Évaluation :

5

I have had no problem.

Évaluation :

1

The attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.

Évaluation :

1

I booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande

Évaluation :

4

Great service and great facility

Évaluation :

3

The new staff didn't seem concerned about clear entrance to the RV storage area.

Évaluation :

5

All good