Évaluations des clients U-Haul Moving & Storage of Colonie
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Colonie
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Matthew W. le
The only glitch was the printer wasn't in order -- I prefer having a printed copy with me in case there's an accident or a police stop or whatever, since phones can die or break or get lost as well. But otherwise staff are completely outstanding here. Thanks!!
Daniel F. le
Staff is very friendly and knowledgeable
Cassandra O. le
So everything with the rental was fantastic. The representatives were courteous and fast. However, the UHaul (and I assume it was a corporate decision) has taken the liberty to include a dolly and furniture blankets attached in the end of the truck. Great, except we did not ask for them to be included, and upon further inspection of the truck, moving them (by breaking a zip tie) would have cost me a $10 charge on the bill at the end. These became a major headache as we packed the truck. You really should take these out. I mean really. They are just in the way.
ROBERT V. le
The employee made me feel like a criminal. Made sure to get every piece of information in case I never came back.
William B. le
Need more staffing.
Patrick R. le
Give more specific instruction on how to load the trailer safely.
Michael B. le
The u-haul representative. Was very helpful and courteous. His name is Jason. Very good employee
jeanine W. le
the young man who helped me was very knowledgeable and accommodating. he is an asset to your team.
Danielle A. le
Not being able to have a truck rental for over 24 hours made things very difficult. We rent from this location often for 4 day stretches due to the nature of our sporting business and without this option the event was a bit more difficult.
Mahendranauth C. le
Good
Cheryl S. le
Service on this particular day was very slow! Took 45 minutes for me to get assisted and check out and I had a reservation for equipment
Giovanna L. le
Maybe more than two employees to check vehicles out in am
Kevin B. le
Need to do something with the computer system. Slowed down some hard working employees.
Mary Ellen O. le
The gentleman checking people in during the early morning was very pleasant and professional but could definitely use some help. There where 6 people in line and he had to keep checking the next person in. Run outside. Get them all set and then run back in to help the next person. A lot to ask from one person.
David K. le
I have learned to rent a truck during the week instead of on a Saturday. I completed the rental application on line the day prior to pick-up, but had long waits to pick up and return the truck on Saturday morning because there were too many customers in line who had not made a reservation. The process was much shorter when I rented during the week.
Cliff H. le
Very efficient and professional employees and service.
KIM O. le
The Gentleman that helped me was the Best Possible Customer Service. Very Helpful and Friendly. When I brought back the van he met me outside to Help me Further.
jackie l. le
Nicholas was very helpful with answering all my question I was very happy with my service.thanks
jackie L. le
Service was great thanks Nicholas
David M. le
Great overall experience. Fast and efficient. Vehicle was well cared for.
Ryan A. le
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Raquel C. le
Great Service
Nerva h. le
I was very happy with the moving company and storage the workers were very friendly
alexander P. le
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
mark e. le
Good job
alexander P. le
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
Linda K. le
Good experience
david m. le
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
mark e. le
Good job
jo s. le
convenient, easy & quick, thanks. Jo
pam f. le
The staff were extremely professional, quick to respond and assist, and very friendly.
James D. le
ok
BRENDA M. le
Great service always courteous
Kenya M. le
The staff are friendly and courteous.
Michael G. le
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Kirsten J. le
Always polite, friendly and helpful. Storage location was clean.
DUVERNEY D. le
I had no issues.
chris m. le
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
Christopher G. le
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Rebecca F. le
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Julien W. le
Na
Karen B G. le
Great service, friendly and helpful :)
Mary k. le
Would not recommend because price increased 2x in over a year
Israel M. le
Great job
Greg K. le
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
HERMAN M. le
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
Diane S. le
Positive experience from start to finish. Thank you.