The staff was great.
Eric M.Customer Reviews for U-Haul Moving & Storage of Colonie
Testimonials From Recent Customers
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Mobile check-in is not a good process. So glad there was an employee at the store to help me finish my check-in process.
Daniel B.They do a fantastic job at the location in Colonie
Steve L.Everything was great !
MICHELEA B.No complaints at all.
linda S.always a great rental experience here! fast check in and return. thanks so much, see you again soon.
james S.The air conditioning didn't work and I never got my receipt by email.
Mark K.Warn customers that pick up time needs to be exact or you lose your reservation. Rented a trailer for two days. Thought it was just a formality to put in a “pick up†time. And just chose the earliest that would even be possible but then got stuck at work longer than expected and uhaul canceled my rental with an impersonal e-mail. And then the trailer wasn't even available and I had just pulled into the lot right when I got the email. Your customer rep I talked to on the phone was short with me and reported she couldn't do anything to fix the loss of the rental. WARN YOUR CUSTOMERS THAT PICK UP IS A HARD TIME.
Jenna C.I reserved a 6x12 trailer with a ramp when I went to pick it up in Rotterdam I was told it wouldn't be back until the next day. Then I was told they changed my order to a different trailer without a ramp. So they had to send me to a different location further away.
Richard F.Outstanding
ROBERTLEE JR A.I always use this location for their excellent service. I've never had a problem here.
Pete M.Excellent
John C.The gentleman outside the hooked up the trailer were super helpful!
ANDREWM B.Next time, you can let me know when my reservation location has changed. I called to confirm because I got a text, and was told I was wrong, it was still to be picked up at the original location. I went to the original location, and was told that they did not have my truck.
Gabriel H.The gentleman that helped me was great! His coworkers were not so helpful. Just standing around telling him what to do.
Steve P.I had to pull the truck myself and it smelled of cigarette smoke so bad I thought I could deal with the smell but got sick
Ronald B.The van was immaculate! The staff efficient and friendly. I would defi9nitely come back again!
Claire M.I didn't opt for safe move $14 and also mentioned the same at counter. I was surprised to see $14 added without my approval.
Muralimanohar K.The customer representative Jason Phillips does not give any solutions for customers. He was very disrespectful to me.
alexandre S.Excellent service
Jorge G.Just make sure the vehicles are clean before you rent them out.
BEVERLY C.Actually by paying directly to Headquarters of UHaul back in February of 2022 which as per Michael a manager was confirmed even Colonie either PD who twisted wrists and never reimbursed my medical expenses neither apologies either Tompkins Motel owners on Central Avenue who was part of deal of giving a vehicle which was out of your inventory and not capable be on the road with damages it had as many others of yours through Schenectady not only Carlos Barera former. Owner of Best Value RIP- great guy but PD and DSS because got paid HUD code blue for the transportation and motel room even i paid out of pocket never were informed or shared money you received. They till now requesting money using my daughter and rapping her, scamming me on daily basis. Can you be so nice and provide me with the letter that reservation#90658843 paid in full. Because i have civil rights to sue that location of UHaul blocking my property twice and twisting wrists. Your cooperation is appreciated as well as punishment of who was involved. God Bless You too. Regards, Irina Miller former Mockute-Savyer(Sawyer) and yoye best valued customer since 2012 as not only you towed a vehicle paid by soldier on but foe getting for your Christian's Ashes more than $1 000 for that.
Irina M.I rented a Uhaul van - it was very clean!
Julie S.Not much it was a great experience
john V.Great experience. The staff were very nice and helpful. The pick up and drop off was quick and easy.
Danielle V.The check in girl didn't seem to be knowledgeable about your Equipment and on the phone didn't seem to know how to run the computer.
Michael S.Amazing customer service!
SAMUEL A.Prompt service, willingness to make changes to my order, and availability of packing needs made my experience quick and easy.
PAULINE K.Everyone in customer service went above and beyond. Excellent!
Lisa M.Rien
GINA R.Even if you don't care about the customers, at least pretend you do. Parked in drop off area as per the signs, and waited 5 minutes prior to walking into the facility to find someone. When I walk in, there is cameras showing the 3 people sitting behind the desk that I'm waiting out there. They act like I am bothering them, no interaction, no smile, just a pissed off expression that I was distributing there social media scrolling. Such a bad experience from start to finish, never experienced apathy like this in my life. The give a shit meter from everyone was at zero.
Glenn C.These guys at colonie uhaul are the absolute best. I would highly recommend them to anyone.
MARSHALLD A.Everything and everyone helped me get the best rental
KYLe I.Always very helpful and friendly
brooke M.Staff didn't seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.
jasmine b. | Premières impressionsVery helpful staff at the location!
OLAYEMI RACHEAL J.Quick and efficient pick up and drop off.
Michael P.Great service smooth and efficient
Stacey F.Staff was awesome
Victoria S.The after hours return process did not work well. Not a problem of the location but of U-Haul.com. I tried numerous times following the instructions and being unable to complete the online process.
Brian F.Everything was smooth and very efficient. The employees were friendly and helpful and professional. They made it very easy from start to finish.
Angela P.I want to commend this location for their outstanding customer service at 2043-45 Central Avenue in Colonie. This is the 2nd time I've rented from this location and both times, I've been extremely impressed with the knowledgeable staff and their willingness to go the extra mile to assist. The owner/manager (Jason) was just superb and your organization should have him train some of your other locations. I'm very pleased with Uhaul and the efficiency overall..
MONIQUEJ C.The equipment was pretty dirty and there was barely 1/4 tank of gas so I almost immediately had to fill up
Christopher W.the people in Albany were great!! thank you for a successful and uneventful move!!
RICHARDEDMUND F.If you guys could do car carrier trailers for 4 hr increments it would be a lot better than paying the price of a 6x12 trailer
Eric K.We were doing a one-way rental and U-Haul measured mileage from the pick-up location to the drop off location, but we had to take the truck to our new home which was further from the drop-off location. We negotiated to get a few more miles to the rental, but risked having to pay for mileage. In the future, I would arrange to drop off the truck to a location that is further from my pick-up location, even if it was further from my end destination.
Katy B.Van was older and well used, but did the job needed and worked fine and was clean. Fast, efficient, friendly service. In and out on pickup with no hassles.
Gail J.Need to be harder on folks who smoke in the trucks...first few hours they spray used masked the smoking but as the day passed it become stronger.
Scott H.Fix the website server issues. Checking in using the website was extremely difficult. The server disconnected multiple times which led us to having to wait in a long line to check in personally. At the end of the day we had more issues using the system to return the truck and the system had more server issues and repeatedly booted us out so we had to start all over which led us to wait in the cold in below freezing temperatures for 45 minutes before we could finally completely the process. When I called customer service to report the issue I had to wait for 30 minutes. The only good thing was that the customer service representative was able to confirm our check out went through and she was kind. I would not recommend uhaul to a friend. I expect an apology and I hope you fix your website. I expect more from a multi million dollar company. I functioning website should be the least you can do.
Kevin W G.The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James
James H. | Premières impressionsI dealt with three guys today, One who checked me in, one who hooked me up to the trailer, and one who disconnected me. All three were great… Very professional and friendly. Merci
JONATHANA S.As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too. Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.
Irina M. | Expérience généraleAwesome as always
Furqan G.I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.
Joann R. | Expérience généraleThe staff member who checked me in was professional,friendly and made the check in process simple and smooth.
Philip F. | Premières impressionsGreat staff and very accommodating!
ITG B. | Expérience généraleLocation manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!
Irina M. | Premières impressionsI've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised
Matthew A. | Expérience généraleThe roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.
Matthew B. | Expérience généraleThey were great. Things went very smoothly.
SAMUEL A. | Premières impressionsGreat service
caman m. | Premières impressionsVery Pleased With The Service I Received.
Jean B. | Expérience généraleThose guys were absolutely great. We will be long-term customers there
FERGALI F. | Premières impressionsThe staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.
MICHELLE MARIE R. | Expérience généraleBest Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.
Kelly F. | Premières impressionsThere were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.
Gabrielle S. | Expérience généraleThanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...
susanna b. | Premières impressionsI had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..
Irina M. | Expérience généraleThe person who helped me both times, Wayne, was helpful and quick.
lisa b. | Premières impressionsThe unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card
Joan R. | Expérience généraleThank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!
Irina M. | Premières impressionsThe doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.
peter n. | Expérience généraleIf I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.
Charles L. | Online Move InEverything was good but it was expensive.
Mehread M. | Expérience généraleThe staff and management was very helpful thank you so much for your assistant
Martin M. | Premières impressionsAll staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!
Jeffrey L. | Premières impressionsThe gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.
RAY J. | Expérience généraleI tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected
RAY J. | Premières impressionsThe code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in
Dana W. | Premières impressionsAlways helpful with any of my needs
Linda L. | Expérience généraleClean and very hospitable storage.
CORTLAND B. | Premières impressionsNicholas was very helpful with answering all my question I was very happy with my service.thanks
jackie l. | Premières impressionsEmployees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Ryan A. | Premières impressionsGreat Service
Raquel C. | Premières impressionsI was very happy with the moving company and storage the workers were very friendly
Nerva h. | Expérience généraleThe only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
alexander P. | Expérience généraleGood job
mark e. | Expérience généraleThe gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
alexander P. | Premières impressionsGood experience
Linda K. | Premières impressionsThey screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
david m. | Premières impressionsGood job
mark e. | Premières impressionsconvenient, easy & quick, thanks. Jo
jo s. | Premières impressionsThe staff were extremely professional, quick to respond and assist, and very friendly.
pam f. | Premières impressionsok
James D. | Expérience généraleGreat service always courteous
BRENDA M. | Expérience généraleThe staff are friendly and courteous.
Kenya M. | Expérience généraleThe staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Michael G. | Expérience généraleAlways polite, friendly and helpful. Storage location was clean.
Kirsten J. | Expérience généraleI had no issues.
DUVERNEY D. | Expérience généraleThe hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
chris m. | Expérience généraleGreat storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Christopher G. | Expérience généraleBroken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Rebecca F. | Expérience généraleNa
Julien W. | Expérience généraleGreat service, friendly and helpful :)
Karen B G. | RéservationWould not recommend because price increased 2x in over a year
Mary k. | Expérience généraleGreat job
Israel M. | Expérience généraleThe facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
Greg K. | Expérience généralei am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
HERMAN M. | Expérience généralePositive experience from start to finish. Merci.
Diane S. | Expérience générale