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We rented a dozen blankets, and only got 6, when we told the representative, he corrected everything without issue. Great Experience
Not charging on my card the balance of moving bill? Why is this a must?
The truck was well maintained. Thanks
Friendly, helpful experience.
Staff was very attentive, they got in and out very fast
We love how you are doing a rental car-style return, where you meet us at the truck and check us out with your phone. Hassle-free! The employees at this location were also very friendly and helpful. It's the best experience I've ever had at a UHaul.
·Gas credits · Drive over 180 miles & receive 10 miles Free on your next trip. ...Lol....overall it was great & convenient including the helpful charismatic staff! Thank you for being available!
The gentleman at the counter that helped me was fantastic and extremely helpful. I believe his name was Justin and when I had trouble with checking in with app he stepped right in and checked me in. Wonderful employee.
This was my second rental at this location within a month. You staff did an excellent job. The vehicles were in tip-top condition with no issues. One was brand new! Uhaul's prices were much lower than the local competitors too.
Great customer service will come again
found the log in on phone too complicated, too many steps and I had to go in anyway!!!!
What can you do to improve for the next customer? How about wear a mask and sanitize the vehicles between rentals? I was appalled that not a single employee was wearing a face covering either of the two days I stopped by this location. Absolutely disgusted by the selfishness and stupidity. Shame on you.
These guys were very quick to get me on my way, and very eager to help out. They happily answered my questions and got me tgg he e answers quickly. I definitely appreciate it!
Service was friendly and quick. I'd used the location a number of times previously and have always had a good experience.
Check in/check out went quickly & seamlessly. Happy customer.
I had a significant problem making the reservation on the website. I made it to rent from a convenient location and it appeared to be all set up. Fortunately I called the next day to confirm and the person said well we can't guarantee the vehicle will be available because it's being used by UPS and they might not have it back when you reserved it for. The website reservation gave no indication of that. So they transferred me to a nearby U-Haul location but it turned out they had actually transferred me to the national reservation line who couldn't tell if the second location had the vehicle I needed. So I finally looked up the phone number of the second location, called them directly, and everything went well from there.
There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.
Location was great with short pickup notice. Jason and the other gentleman were very helpful.
Thanks for the easy process
masks!
The service at this location is always exceptional. Transactions are concise and quick, and employees are polite and helpful. A big shout out to Jason, who was very professional and accommodating.
No improvement needed that I could see I was waited on quick and professionally and the return was the same I called in my reservation and the woman on the phone was very knowledgeable and polite , overall great experience.
My experience was made easy as the staff was very knowledgeable and professional. Compliments go to the employees.
Not sure how or if this location needs improving. It seems to be very well run w/a very dedicated staff.
Maybe if possible --- show the customer where certain on/off switches are --- I rented a van and couldn't find where the on/off switch for the cargo area led light was located --- unloaded most of my cargo by the light of my phone.
Worst experience in my life!! I made a reservation a week in advance for a 1:00pm appointment time. When I arrived at 1:00 on the dot I was told the auto transport trailer was not available and I would have to wait until 3:00pm. That was unacceptable to me, so they contacted the person who was currently renting it and he supposedly agreed to take it back between 1:30 pm and 2:00 pm. I was told that I would receive a phone call when it's in. But it should be back no later then 2:00. Mean time I was on a dead line to be back in my home town at a reasonable time. I drove 3.5 hours to pick up a utv and lined up everything perfectly so that would arrive back home by 5:00pm. Come 2:30 no call so I went back to the uhaul facility where I waited an additional 20 mins before they addressed me. Knowing damn well they still don't have the trailer. The guy who was working with me was less then helpful. Telling me he doesn't know what to do. Then tells me there is an auto transport in another location 20 mins away. So we left this facility and went to the other uhaul it's now 3:30 pm after finishing up paperwork that we already filled out two times prior to our arrival at the first facility we were finally on our way at 4:00pm thanks to them I hit all the traffic i could and didn't get home until 10:30pm with a very cranky 5 year old. Thanks for the lies and the terrible experience. I WILL BE SURE TO NEVER USE UHAUL EVER AGAIN.
Real nice guys in there!
I was pleased and mildly surprised to be able to have an in-person return on a Sunday (I might have misread the hours for this location). It made everything go much more smoothly. Within minutes of pulling up, the attendant acknowledged me, and moments after that, I was on my way. Very nice, and very professional.
Great customer service, very friendly and explained everything to me. Definitely recommend.
I was told I would be given a receipt due to this not being the drop off the original drop off- Phillips Hardware refused to take it. Had to find a new drop off on my own- they were not helpful nor was the original point where we picked it up I asked for a receipt. I was told it was emailed to me. Have not rector, but my credit card was charged a higher price that expected. I will be contacting my credit card company
Clean windshield
No improvement needed. Excellent experience. Clean trucks and excellent friendly customer service at desk.
The truck was out of alignment and shook going anything over 45mph. The truck would not go over 40mph up hills
Very efficient and friendly. Online check in daves time.
Staff are very friendly and helpful. Rates are reasonable.
I think its absolutely Ludacris that you'd charge a late fee without having a grace period, clearly not a business that cares about customer experience. Such a rip off scam
Everything is always great at this location!
There was rubbish behind seats and pine needles all in cab. I wasn't bothered by it, just making you aware.
Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...
when someone calls the store answer the fucking phone in less than 20 minutes. that's bullshit.
The ap to check in online was absolutely dreadful. I would NEVER use it again. Thank goodness one of the employees came out to ask how we were and took me inside to complete the rental.
I did not know that I had to pick up the truck within one hour of when I guessed weeks ago (noon). I came at 3:30 PM on Oct 29, 2020. Since I was late, you gave my truck to someone else! I thought that by giving you my credit card that you would hold the truck for me. I would I know this? Also, how would I know exactly what time I would pick it up 2 weeks in the future? Fortunately, it worked out as you had a smaller truck available which turned out to be a better fit for me, and cheaper too.
Very efficient check-in and check-out. Convenient location. Overnight parking for personal vehicle was much appreciated. Great experience; friendly, helpful employees.
I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..
would have appreciated a wipe down since covid..i wiped it down myself
The person who helped me both times, Wayne, was helpful and quick.
The staff was very professional, took covid safety seriously, and were very friendly.
Awesome!!!
The 1800 number rental answering service is complete incompetent. I had to drive to two seperate locations and found multiple equipment at the second location. The 1800 number said none were around and not available for days. Fire the manager. How much does it cost the company
The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card
Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!
The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.
Everything was good but it was expensive.
The staff and management was very helpful thank you so much for your assistant
All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!
The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.
I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected
The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in
Always helpful with any of my needs
Clean and very hospitable storage.
Nicholas was very helpful with answering all my question I was very happy with my service.thanks
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Great Service
I was very happy with the moving company and storage the workers were very friendly
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
Good job
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
Good experience
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
Good job
convenient, easy & quick, thanks. Jo
The staff were extremely professional, quick to respond and assist, and very friendly.
ok
Great service always courteous
The staff are friendly and courteous.
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Always polite, friendly and helpful. Storage location was clean.
I had no issues.
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Na
Great service, friendly and helpful :)
Would not recommend because price increased 2x in over a year
Great job
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
Positive experience from start to finish. Thank you.
