Évaluations des clients U-Haul Moving & Storage of Colonie
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Colonie
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ERIC E. le
my recent 2 rentals went very well thanks ee
Robert S. le
Jason was very professional and the whole experience was great.
Tia C. le
The trailer I was given had a broken door and I had to go to the nearest uhaul in Binghamton to thankfully have it exchanged for one that has a working door
timothy M. le
Staff was exceedingly helpful in explaining to me how to use the tow dolly (my first time using one). Drop-off was simple and easy also; staff were very courteous.
James M. le
It actually was fine I was thinking n and out in a few minutes. The gentlemen I felt with were very friendly and knowledgeable. They all need a raise as far as I’m concerned or at least a bonus. I will definitely use in the future thanks Sincerely, Jim Marshall
James D. le
N/A
Richard W. le
nice clerk, did a good job at check in
Marianne N. le
Great, friendly staff.
LOU L. le
Returned after hrs so no personnel interaction but the online return service was excellent.
George L. le
I’ve dropped off trucks here two Sundays in a row. Bothe times checkout was prompt and efficient. They mentioned the free month of storage that was included with my rental, and which was a timely offer that I utilized. Staff was pleasant and professional even on a very busy day.
Keith A. le
Staff were very well trained, and very helpful. Very easy to work with.
Eric E. le
employees were very helpful and knowledgeable
Victoria G. le
Very helpful staff.
Donald L. le
Store Representatives were very helpful and recommended outstanding help for loading.
Jean M. le
My representative was amazing - very polite and accomodating!
vincent P. le
I was charged $84. More than what my contract stated as price for rental that I had already agreed to and paid. Issue still unresolved. Supervisor and a manager never called me back to follow up as they promised once they were made aware of the overcharge. Had to resort to Arbitration and small claims court to get money back. This is “Bait and Switch “ in its worst form. By default we as customers trust an organization such as Uhaul once we have agreed and paid in good faith to do business. Been a customer at this location for over 40 years- that is my whole very large family- NOT ANY MORE!!
Tureen B. le
Fast easy transaction
Amy W. le
The staff was excellent and most accommodating for my last minute needs!!
Carol M. le
Very helpful, courteous, and patient when there was a problem (on my end) with using a temporary drivers license.
Anatoliy L. le
Excellent
Marc S. le
Super smooth transaction, the employees got the trailer ready at pickup and took it off car at return while I was doing the paperwork which made it effortless and time saving for me.
Scott K. le
Great staff. Friendly.
fran C. le
Helpful staff provided excellent service. Thanks for making my moving experience easy!
Michael O. le
Just let renters know that if they return after hours, you will need a smart phone and take pictures upon return using the dropbox. Everything worked out great.
CORTLAND B. le
Clean and very hospitable storage.
briana T. le
Since my trip was one way they were not able to edit the contract when I wanted to edit my reservation to pick up early. I then had to spend half an hour on hold while I waited for someone to be available at corporate.
Lisa M. le
The entrance was clogged with uhauls that were lined up and it was difficult getting in and out. Not sure what that was or why but it wasn’t very safe
Shaquilla C. le
I moved yesterday while it was snowing and the truck is not made for winter conditions. The tires were horrible and we got stuck numerous times and even had to push it out of the snow. The truck is very big and should have all wheel drive if snow tires can’t be provided. I felt very unsafe while using this truck and i don’t not recommend them during the winter season.
Patrick M. le
Very fast service. Easy in and out. Thanks.
Norman R. le
Jason was excellent and deserves a raise.
peter G. le
Friendly efficient service.
Doug P. le
I’d go back.
Michael A. le
This location was quite different. It was a huge place with a storefront filled with moving materials. Check out was easy and pleasant.
Gorge B. le
The 26ft truck had a water leak. It rained and the area above the cab caused the property that was placed there became wet. I know there is a disclosure that states equipment is water resistant. Finding our property so wet is not water resistant. I would like to have some compensation for having our property becoming wet. The employee was not at all concerned with our complaint.
first C. le
Excellent customer service
david M. le
The steering wheel was off center. Truck pulled to the right. Wiper blades were worn out causing it hard to see. This truck is a smooth road truck. It beat and rattled from n.y to Carolina.
Marshall A. le
Best uhaul location to use in the capital district. Large enough to handle your needs but small enough to care for the customers.
Mark P. le
All staff was very efficient, honest, and helpful.
richard E. le
I think drop off hours should be until at least 9:00 pm
Joshua L. le
They do a good job.
William B. le
Both office and outside staff were courteous, helpful and efficient. Thanks to Nicholas and John.
Michael R. le
I was originally sent to a location on Rifle range rd. Where an older gentleman was extremely rude to my daughter and I. The web-site sent us there and there was a u-haul sign in the building.
Raymond C. le
Flat affect; do you train your customer service reps that little things are big things? Also, use the old system for after hours returns where you drop contract in box with truck keys. Quicker, easier...the only thing you didn't ask for was a vial of blood.
Celestine H. le
Easy check in. Easy check out! These guys are awesome ! 2 nd rental was just as good as the first, 4 weeks ago. Great job! Nice convenient location.
Stathis P. le
everything was excellent
Suzanne C. le
Great service! Truck was ready, check-in was quick and easy, drop-off in another state went well. The online reservation system is wonderful. I love the flexibility it allows in scheduling or even cancelling a truck rental. And, when I needed to make a change I couldn't do online, the national office in Arizona helped immediately. It was as good a truck-renting experience as I could have imagined.
Scott P. le
It took too long to pick-up the truck since I had to resubmit all of the information that I gave them at reservation. Check engine light came on during my 50 mile trip. Return after hours was also time consuming and required a smart phone to verify my location and time taking many pictures to confirm what the employees will find in the morning - or pay $20 for them to verify the condition and mileage of the truck! Not a great experience, but I’m sure it could’ve been worse!
Awilda G. le
I had a bad experience one of the manager change my lock from the unit 1228 without review the records and my unit was paid in full. That's caused a lot of stressed and frustration.
crystal S. le
This location was so accommodating almost hard to believe, we called at 7:15 am in a pinch and we picked the truck up at 8 am. From start to finish the staff were amazing!
David S. le
We had a lot of problems when reserving online and calling the corporate scheduling line. However when we went to the actual location the team was very courteous, knowledgeable, friendly and helpful. We would recommend this location over many others in the state. Thank you!
Terry O. le
The check in on the app didn't work so we had to go inside anyway. There was only one person and a very long line. Cargo van was full of dog hair and smelled of wet dog. It was disgusting and our allergies were immediately bothered.
jackie l. le
Nicholas was very helpful with answering all my question I was very happy with my service.thanks
Ryan A. le
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Raquel C. le
Great Service
Nerva h. le
I was very happy with the moving company and storage the workers were very friendly
alexander P. le
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
mark e. le
Good job
alexander P. le
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
Linda K. le
Good experience
david m. le
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
mark e. le
Good job
jo s. le
convenient, easy & quick, thanks. Jo
pam f. le
The staff were extremely professional, quick to respond and assist, and very friendly.
James D. le
ok
BRENDA M. le
Great service always courteous
Kenya M. le
The staff are friendly and courteous.
Michael G. le
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Kirsten J. le
Always polite, friendly and helpful. Storage location was clean.
DUVERNEY D. le
I had no issues.
chris m. le
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
Christopher G. le
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Rebecca F. le
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Julien W. le
Na
Karen B G. le
Great service, friendly and helpful :)
Mary k. le
Would not recommend because price increased 2x in over a year
Israel M. le
Great job
Greg K. le
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
HERMAN M. le
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
Diane S. le
Positive experience from start to finish. Thank you.