MerciGinalucia T. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Colonie
Pour nous contacter
Albany, NY 12205
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
this is my go to location. Jason and his staff are knowledgeable and treat the customers with respectcarl J.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Cassandrae S.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.BSCCollege L.
Le client n'a pas laissé de commentaire.Kevin G.
I had to sweep out the trailer before using. Very dissapointed that the manager would hook up a unit before cleaning. Also when I returned the trailer the person outside basically ignored me did not acknowledge me as where to park the trailer. I smelled smoke while disconnecting the trailer and realized their garbage can was on fire. I had to walk over to the vehicle he was in and yelled a couple of times for him. He ignored that until I banged on the hood of the van and said your garbage can is on fire! This was fairly close to the propane. Not a very good experience for a frequent customer.Robert S.
Outstanding Service.WILLIAM S.
Le client n'a pas laissé de commentaire.K W.
Le client n'a pas laissé de commentaire.Miguel H.
Grateful for the help with working out a rental cost question. Efficient check in process. Knowledgeable customer service representatives.Heather H.
Le client n'a pas laissé de commentaire.Herman Q.
Le client n'a pas laissé de commentaire.Sonya R.
Le client n'a pas laissé de commentaire.Derval W.
Le client n'a pas laissé de commentaire.Meghan J.
Le client n'a pas laissé de commentaire.Geo D.
Le client n'a pas laissé de commentaire.Norman P.
Le client n'a pas laissé de commentaire.GLENN W.
Le client n'a pas laissé de commentaire.Fang L.
Le client n'a pas laissé de commentaire.elvis M.
Le client n'a pas laissé de commentaire.ROLFB H.
Le client n'a pas laissé de commentaire.Todd M.
Solid staff!!Tom G.
Exceptional customer service both on the phone and at pickup. Fantastic prices, variety of products and several locations.gina D.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Leonard D.
I continue to be extremely impressed with the convenience con leanness and incredible customer service of all of your employees! This week alone and I've had to I've awful conversations with more than 10 different businesses I work with because they can't get the job done and the people are awful. Congratulations for running an incredible organization in a difficult time!ADAM C.
Le client n'a pas laissé de commentaire.edward P.
The whole experience was just great! From the initial pickup of the U-Box to to the delivery of my goods, everything worked as advertised. I really appreciate everyone involved! And the price was right as well!William S.
The mobile process was to slow to pick up truck also I never got a final bill Sent to email not happyDavid D.
I made my appointment by phone and was able to be serviced next day. My hitch was installed in about 30 minutes and the tech walked me through its functions. The cashier was friendly and professional. Super happy with my experience!!Margaret M.
Check and clean the truck. Trash left behind seats.Amaya M.
Le client n'a pas laissé de commentaire.Sara H.
Le client n'a pas laissé de commentaire.Desiree L.
*The only thing to note is when I picked up the vehicle it was almost completely on E, and other than the sticker on the outside of the vehicle there was no information on how to fuel the vehicle. I was also under the impression it would come full/mostly full, not completely emptyMacy A.
Le client n'a pas laissé de commentaire.Michael L.
Excellent ServiceJames F.
Great friendly and quick servicePeter S.
First of all the two young ladies that were working this particular day did not even wanna service me. I walked in and they looked and me and looked down. Wtf? Whatever. Anyway when i did say something the one who serviced me let it be a fast, seamless, experience for me. She was nice i guess but that first impression is everything. Time is everything. A greeting would've been nice.Shanique D.
Le client n'a pas laissé de commentaire.Sasa M.
Le client n'a pas laissé de commentaire.Julius F.
The contactless portion of the app is not good. All 3 U-Haul trucks offered was parked in the middle of a fleet. I had to reach out to someone working to get a different truck from all 3 the app offeredDevyn T.
There is very limited parking available, and there are long lines inside the store. The staff is courteous and helpful. The equipment seems well maintained and clean.April S.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Brianna M.
they are in the top 10 % of Uhaul stores in my area.carl J.
Le client n'a pas laissé de commentaire.Raheem C.
Le client n'a pas laissé de commentaire.Bryan D.
Le client n'a pas laissé de commentaire.Tim L.
Review of the van's unique driving mechanics would be good: - Location of emergency brake (there isn't one). - Explanation of â€˜clunking' sound when putting van into drive. - Location of emergency hazard lights. - Otherwise, the check in and check out staff and procedures were good.Michael M.
Fix TPMS and trailer warning lights. Otherwise, everything was excellent.JASON S.
Items were left in the box. Inside cab needs to be detailed!Jerry M.
U-Haul Moving & Storage of Colonie has consistently been an excellent place to rent a vehicle and find supplies for moving. The staff is knowledgable and helpful, the store is well-stocked and clean, and the vehicles are in good condition. Moving is a harrowing experience. This U-Haul store helps make it less so.Suzanne C.
Le client n'a pas laissé de commentaire.DAN W.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.John M.
We are great full to be able to rent & receive a utility van on short notice yesterday. The gentleman was very accommodating to my husband and and found away for us to rent a van. Went above beyond we are appreciative.Sabrina C.
Service was very good. Staff was very friendly and professional. Service was quick, easy to schedule, pick up and drop off.Jeremiah C.
Le client n'a pas laissé de commentaire.Robert Z.
The big hangup was someone told us there was no such this as a 10ft truck with a ramp. There was. We actually rented one a few months back. So whatever, I needed a truck, but I hate being lied to. Overall service is great, but the lie really burned.Charlws L.
The staff was great.Eric M.
Mobile check-in is not a good process. So glad there was an employee at the store to help me finish my check-in process.Daniel B.
They do a fantastic job at the location in ColonieSteve L.
Everything was great !MICHELEA B.
No complaints at all.linda S.
always a great rental experience here! fast check in and return. thanks so much, see you again soon.james S.
The air conditioning didn't work and I never got my receipt by email.Mark K.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.Bill B.
Le client n'a pas laissé de commentaire.Stephane L.
Warn customers that pick up time needs to be exact or you lose your reservation. Rented a trailer for two days. Thought it was just a formality to put in a â€œpick upâ€ time. And just chose the earliest that would even be possible but then got stuck at work longer than expected and uhaul canceled my rental with an impersonal e-mail. And then the trailer wasn't even available and I had just pulled into the lot right when I got the email. Your customer rep I talked to on the phone was short with me and reported she couldn't do anything to fix the loss of the rental. WARN YOUR CUSTOMERS THAT PICK UP IS A HARD TIME.Jenna C.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Quintacia R.
I reserved a 6x12 trailer with a ramp when I went to pick it up in Rotterdam I was told it wouldn't be back until the next day. Then I was told they changed my order to a different trailer without a ramp. So they had to send me to a different location further away.Richard F.
Le client n'a pas laissé de commentaire.Martin R.
Le client n'a pas laissé de commentaire.KEVINJ H.
OutstandingROBERTLEE JR A.
I always use this location for their excellent service. I've never had a problem here.Pete M.
Le client n'a pas laissé de commentaire.Isaac N.
The gentleman outside the hooked up the trailer were super helpful!ANDREWM B.
Next time, you can let me know when my reservation location has changed. I called to confirm because I got a text, and was told I was wrong, it was still to be picked up at the original location. I went to the original location, and was told that they did not have my truck.Gabriel H.
The gentleman that helped me was great! His coworkers were not so helpful. Just standing around telling him what to do.Steve P.
Le client n'a pas laissé de commentaire.James G.
I had to pull the truck myself and it smelled of cigarette smoke so bad I thought I could deal with the smell but got sickRonald B.
Le client n'a pas laissé de commentaire.Richard B.
The van was immaculate! The staff efficient and friendly. I would defi9nitely come back again!Claire M.
Le client n'a pas laissé de commentaire.tara R.
Le client n'a pas laissé de commentaire.Norman M.
Le client n'a pas laissé de commentaire.KEVIN O.
I didn't opt for safe move $14 and also mentioned the same at counter. I was surprised to see $14 added without my approval.Muralimanohar K.
The customer representative Jason Phillips does not give any solutions for customers. He was very disrespectful to me.alexandre S.
Le client n'a pas laissé de commentaire.RaNee M.
Excellent serviceJorge G.
Le client n'a pas laissé de commentaire.Mark W.
Just make sure the vehicles are clean before you rent them out.BEVERLY C.
Le client n'a pas laissé de commentaire.Chris R.
Staff didn't seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.jasmine b. | Premières impressions
Le client n'a pas laissé de commentaire.Nelson M. | Premières impressions
Le client n'a pas laissé de commentaire.JESSE D. | Premières impressions
The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -JamesJames H. | Premières impressions
As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too. Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.Irina M. | Expérience générale
Le client n'a pas laissé de commentaire.nur b. | Premières impressions
I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.Joann R. | Expérience générale
The staff member who checked me in was professional,friendly and made the check in process simple and smooth.Philip F. | Premières impressions
Great staff and very accommodating!ITG B. | Expérience générale
Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!Irina M. | Premières impressions
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revisedMatthew A. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Le client n'a pas laissé de commentaire.William D. | Expérience générale
Le client n'a pas laissé de commentaire.jackie l. | Expérience générale
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.Matthew B. | Expérience générale
They were great. Things went very smoothly.SAMUEL A. | Premières impressions
Le client n'a pas laissé de commentaire.Jenene P. | Online Move In
Le client n'a pas laissé de commentaire.Claire T. | Premières impressions
Great servicecaman m. | Premières impressions
Very Pleased With The Service I Received.Jean B. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph C. | Expérience générale
Le client n'a pas laissé de commentaire.Pauline K. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS M. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA H. | Expérience générale
Le client n'a pas laissé de commentaire.Peter H. | Expérience générale
Le client n'a pas laissé de commentaire.carly p. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie F. | Premières impressions
Le client n'a pas laissé de commentaire.William H. | Expérience générale
Le client n'a pas laissé de commentaire.Marc P. | Expérience générale
Those guys were absolutely great. We will be long-term customers thereFERGALI F. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.MICHELLE MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE MARIE R. | Premières impressions
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.Kelly F. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan H. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA R. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Premières impressions
There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.Gabrielle S. | Expérience générale
Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...susanna b. | Premières impressions
I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..Irina M. | Expérience générale
The person who helped me both times, Wayne, was helpful and quick.lisa b. | Premières impressions
The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to cardJoan R. | Expérience générale
Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!Irina M. | Premières impressions
The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.peter n. | Expérience générale
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.Charles L. | Online Move In
Everything was good but it was expensive.Mehread M. | Expérience générale
The staff and management was very helpful thank you so much for your assistantMartin M. | Premières impressions
All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!Jeffrey L. | Premières impressions
The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.RAY J. | Expérience générale
I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expectedRAY J. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas G. | Expérience générale
The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us inDana W. | Premières impressions
Le client n'a pas laissé de commentaire.Raquel C. | Expérience générale
Always helpful with any of my needsLinda L. | Expérience générale
Clean and very hospitable storage.CORTLAND B. | Premières impressions
Nicholas was very helpful with answering all my question I was very happy with my service.thanksjackie l. | Premières impressions
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.Ryan A. | Premières impressions
Great ServiceRaquel C. | Premières impressions
I was very happy with the moving company and storage the workers were very friendlyNerva h. | Expérience générale
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.alexander P. | Expérience générale
Good jobmark e. | Expérience générale
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.alexander P. | Premières impressions
Good experienceLinda K. | Premières impressions
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never usedavid m. | Premières impressions
Good jobmark e. | Premières impressions
convenient, easy & quick, thanks. Jojo s. | Premières impressions
The staff were extremely professional, quick to respond and assist, and very friendly.pam f. | Premières impressions
okJames D. | Expérience générale
Great service always courteousBRENDA M. | Expérience générale
The staff are friendly and courteous.Kenya M. | Expérience générale
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.Michael G. | Expérience générale
Always polite, friendly and helpful. Storage location was clean.Kirsten J. | Expérience générale
I had no issues.DUVERNEY D. | Expérience générale
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.chris m. | Expérience générale
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.Christopher G. | Expérience générale
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!Rebecca F. | Expérience générale
NaJulien W. | Expérience générale
Great service, friendly and helpful :)Karen B G. | Réservation
Would not recommend because price increased 2x in over a yearMary k. | Expérience générale
Great jobIsrael M. | Expérience générale
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.Greg K. | Expérience générale
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soonHERMAN M. | Expérience générale
Positive experience from start to finish. Merci.Diane S. | Expérience générale
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