Évaluations des clients U-Haul Moving & Storage of Colonie

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Colonie

Cote générale :

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WILLIAM E C.
Évaluation :

Maybe if possible --- show the customer where certain on/off switches are --- I rented a van and couldn't find where the on/off switch for the cargo area led light was located --- unloaded most of my cargo by the light of my phone.

Ronald R.
Évaluation :

Worst experience in my life!! I made a reservation a week in advance for a 1:00pm appointment time. When I arrived at 1:00 on the dot I was told the auto transport trailer was not available and I would have to wait until 3:00pm. That was unacceptable to me, so they contacted the person who was currently renting it and he supposedly agreed to take it back between 1:30 pm and 2:00 pm. I was told that I would receive a phone call when it's in. But it should be back no later then 2:00. Mean time I was on a dead line to be back in my home town at a reasonable time. I drove 3.5 hours to pick up a utv and lined up everything perfectly so that would arrive back home by 5:00pm. Come 2:30 no call so I went back to the uhaul facility where I waited an additional 20 mins before they addressed me. Knowing damn well they still don't have the trailer. The guy who was working with me was less then helpful. Telling me he doesn't know what to do. Then tells me there is an auto transport in another location 20 mins away. So we left this facility and went to the other uhaul it's now 3:30 pm after finishing up paperwork that we already filled out two times prior to our arrival at the first facility we were finally on our way at 4:00pm thanks to them I hit all the traffic i could and didn't get home until 10:30pm with a very cranky 5 year old. Thanks for the lies and the terrible experience. I WILL BE SURE TO NEVER USE UHAUL EVER AGAIN.

Michael B.
Évaluation :

Real nice guys in there!

Joseph H.
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Le client n'a pas laissé de commentaire.

Arjan G.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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I was pleased and mildly surprised to be able to have an in-person return on a Sunday (I might have misread the hours for this location). It made everything go much more smoothly. Within minutes of pulling up, the attendant acknowledged me, and moments after that, I was on my way. Very nice, and very professional.

Janel N.
Évaluation :

Great customer service, very friendly and explained everything to me. Definitely recommend.

JAMES T.
Évaluation :

I was told I would be given a receipt due to this not being the drop off the original drop off- Phillips Hardware refused to take it. Had to find a new drop off on my own- they were not helpful nor was the original point where we picked it up I asked for a receipt. I was told it was emailed to me. Have not rector, but my credit card was charged a higher price that expected. I will be contacting my credit card company

Deodat M.
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Le client n'a pas laissé de commentaire.

Alan A.
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Clean windshield

Linda K.
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No improvement needed. Excellent experience. Clean trucks and excellent friendly customer service at desk.

VICKIRACHAEL M.
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Le client n'a pas laissé de commentaire.

Faustin B.
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Le client n'a pas laissé de commentaire.

Justin F.
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Le client n'a pas laissé de commentaire.

Timothy R.
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The truck was out of alignment and shook going anything over 45mph. The truck would not go over 40mph up hills

John T.
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Very efficient and friendly. Online check in daves time.

Scott B.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Peter M.
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Staff are very friendly and helpful. Rates are reasonable.

Matthew A.
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I think its absolutely Ludacris that you'd charge a late fee without having a grace period, clearly not a business that cares about customer experience. Such a rip off scam

TERRILEE L.
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Everything is always great at this location!

Chris K.
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Le client n'a pas laissé de commentaire.

Gail W.
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Le client n'a pas laissé de commentaire.

CANDACE B.
Évaluation :

There was rubbish behind seats and pine needles all in cab. I wasn't bothered by it, just making you aware.

susanna b. | Premières impressions |
Évaluation :

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

Timothy D.
Évaluation :

when someone calls the store answer the fucking phone in less than 20 minutes. that's bullshit.

Vicki L.
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The ap to check in online was absolutely dreadful. I would NEVER use it again. Thank goodness one of the employees came out to ask how we were and took me inside to complete the rental.

Linda Y.
Évaluation :

Le client n'a pas laissé de commentaire.

FJ JR B.
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I did not know that I had to pick up the truck within one hour of when I guessed weeks ago (noon). I came at 3:30 PM on Oct 29, 2020. Since I was late, you gave my truck to someone else! I thought that by giving you my credit card that you would hold the truck for me. I would I know this? Also, how would I know exactly what time I would pick it up 2 weeks in the future? Fortunately, it worked out as you had a smaller truck available which turned out to be a better fit for me, and cheaper too.

Marco P.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith G.
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Le client n'a pas laissé de commentaire.

BARBARAANN J.
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Le client n'a pas laissé de commentaire.

fawad S.
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Le client n'a pas laissé de commentaire.

LINDAMARIE W.
Évaluation :

Very efficient check-in and check-out. Convenient location. Overnight parking for personal vehicle was much appreciated. Great experience; friendly, helpful employees.

Harry D.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Le client n'a pas laissé de commentaire.

Irina M. | Expérience générale |
Évaluation :

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

JEFFERYJ R.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIANNAJEAN K.
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Le client n'a pas laissé de commentaire.

Amiee D.
Évaluation :

would have appreciated a wipe down since covid..i wiped it down myself

lisa b. | Premières impressions |
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The person who helped me both times, Wayne, was helpful and quick.

Peter T.
Évaluation :

Le client n'a pas laissé de commentaire.

Hyuncher C.
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Le client n'a pas laissé de commentaire.

JOSEPHC T.
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Le client n'a pas laissé de commentaire.

JOHNW M.
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The staff was very professional, took covid safety seriously, and were very friendly.

Jason H.
Évaluation :

Awesome!!!

KEITH S.
Évaluation :

The 1800 number rental answering service is complete incompetent. I had to drive to two seperate locations and found multiple equipment at the second location. The 1800 number said none were around and not available for days. Fire the manager. How much does it cost the company

Glenn W.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara J.
Évaluation :

order on-line is not always easy but your site is pretty easy to use and your customer support staff in excellent. Kim was very helpful. At the location for pick up, the staff was so professional, friendly and helpful. Most of all, very patient! I appreciated every person we had contact with. Even when we returned the vehicle, they were very nice.

Sanjay C.
Évaluation :

Convenient and efficient service!

andre B.
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Le client n'a pas laissé de commentaire.

SCOTTCHARLES S.
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Everything went perfect as planned. The staff was professional and very helpful.

Yakeem J.
Évaluation :

Keep the same professionals there.

jeff L.
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Le client n'a pas laissé de commentaire.

William L.
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Every thing was great can't think of anything more you could do

Robert T.
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Le client n'a pas laissé de commentaire.

wayde S.
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This trailer was awesome! i wish I could buy one, but renting it worked out great. Thank you very much. also the guys that waited on me were the best ever. they deserve a raise!

keith B.
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Le client n'a pas laissé de commentaire.

Rick L.
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Le client n'a pas laissé de commentaire.

lily L.
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Le client n'a pas laissé de commentaire.

Douglas R.
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Staff was very friendly and helpful.

JEFFERY A A.
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Bolt missing from equipment, making usage a danger. Pictures can be provided if needed.

Mark H.
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Le client n'a pas laissé de commentaire.

RICHARDSCOTT B.
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Thanks to all at this location! Nice smooth drop off!!!

JEAN Z M.
Évaluation :

Was very nice

Douglas K.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Vincent M.
Évaluation :

Very busy yet still a quick check out

JEANANNENANCY G.
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Le client n'a pas laissé de commentaire.

Kennett S.
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Le client n'a pas laissé de commentaire.

ROBERT MICHAEL T.
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In

alex J.
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Le client n'a pas laissé de commentaire.

Mark Simon F.
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Le client n'a pas laissé de commentaire.

Deborah W.
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Le client n'a pas laissé de commentaire.

Joan R. | Expérience générale |
Évaluation :

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

MICHAEL H.
Évaluation :

Keep doing what you are doing.

Peter K.
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Le client n'a pas laissé de commentaire.

George L.
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Le client n'a pas laissé de commentaire.

JAREDWALTER M.
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Le client n'a pas laissé de commentaire.

DANIELROB M.
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Le client n'a pas laissé de commentaire.

Tyng J.
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Le client n'a pas laissé de commentaire.

colleen F.
Évaluation :

People working there are all nice and super helpful & knowledgeable. Very very clean and organized as well. No improvements necessary at this particular location. It's perfectly run.

William N.
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Le client n'a pas laissé de commentaire.

Susan S.
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Le client n'a pas laissé de commentaire.

Michael O.
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Le client n'a pas laissé de commentaire.

GARY GRANT K.
Évaluation :

Wash windshield next time, Thank you.

Donna L.
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The employees there were so helpful. Made my move so much easier.

Katelyn P.
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Le client n'a pas laissé de commentaire.

Greg G.
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Le client n'a pas laissé de commentaire.

Irina M. | Premières impressions |
Évaluation :

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

STAN Z.
Évaluation :

Awesome.

Bridget G.
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Le client n'a pas laissé de commentaire.

Amy B.
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Le client n'a pas laissé de commentaire.

Eric L.
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Le client n'a pas laissé de commentaire.

ADRIEND D.
Évaluation :

I would like to commend Camille, Hazel , Adrienne and Jacob on the service they provided me I feel they went above and beyond my expectations on getting me a truck and Jacob for waiting for me to arrive and not closing until I got to Albany I truly appreciated the service rendered Thank you Adrien D

Suzanne C.
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Le client n'a pas laissé de commentaire.

JOHN WARD B.
Évaluation :

We were happy with how easy it was to reserve a truck and pick it up. Everything went smoothly.

John E.
Évaluation :

This location rented me a substandard truck. I overheard Comment by the manager to associate that was assisting me that the truck was for local use only and they had to bypass computer to rent it to me. I could barely travel faster than 55 miles an hour without a truck shaking dangerously. The rough ride damaged pieces of my antique furniture. I will be disputing my credit card charge For a refund.

SCOTTS F.
Évaluation :

Excellent service! Thank you!

BETTYG N.
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Le client n'a pas laissé de commentaire.

ERIK WAH Y.
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I would never rent from Uhaul after this experience. The vehicle would idle high and get stuck at 3 for 5 minutes at a time, had trouble going up hills and had alignment issues. I drove it for a little less than 100 miles and thank god I didn't have to take it cross country. I felt like I had a workout after driving this thing!

John F.
Évaluation :

The truck was very loud and jerky and I could hear both grinding and rattling. The biggest annoyance was that I'd spent several minutes putting all my information in online and like an “express checkin”, and then when I got there I had to give the guy all the same information. Plus my name and email address were somehow jumbled in the system when I know it should've been right because I'd already gotten emails confirming my reservation. Overall the checking was long and annoying. Dropping off the truck was quick though.

Felicia H.
Évaluation :

Uhaul is the best!!!

Kim S.
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Le client n'a pas laissé de commentaire.

AHMED E.
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Le client n'a pas laissé de commentaire.

peter n. | Expérience générale |
Évaluation :

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

Charles L. | Online Move In |
Évaluation :

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Mehread M. | Expérience générale |
Évaluation :

Everything was good but it was expensive.

Martin M. | Premières impressions |
Évaluation :

The staff and management was very helpful thank you so much for your assistant

Jeffrey L. | Premières impressions |
Évaluation :

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

RAY J. | Expérience générale |
Évaluation :

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J. | Premières impressions |
Évaluation :

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

Thomas G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dana W. | Premières impressions |
Évaluation :

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Raquel C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Linda L. | Expérience générale |
Évaluation :

Always helpful with any of my needs

CORTLAND B. | Premières impressions |
Évaluation :

Clean and very hospitable storage.

jackie l. | Premières impressions |
Évaluation :

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

Ryan A. | Premières impressions |
Évaluation :

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Raquel C. | Premières impressions |
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Great Service

Nerva h. | Expérience générale |
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I was very happy with the moving company and storage the workers were very friendly

alexander P. | Expérience générale |
Évaluation :

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

mark e. | Expérience générale |
Évaluation :

Good job

alexander P. | Premières impressions |
Évaluation :

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

Linda K. | Premières impressions |
Évaluation :

Good experience

david m. | Premières impressions |
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They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

mark e. | Premières impressions |
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Good job

jo s. | Premières impressions |
Évaluation :

convenient, easy & quick, thanks. Jo

pam f. | Premières impressions |
Évaluation :

The staff were extremely professional, quick to respond and assist, and very friendly.

James D. | Expérience générale |
Évaluation :

ok

BRENDA M. | Expérience générale |
Évaluation :

Great service always courteous

Kenya M. | Expérience générale |
Évaluation :

The staff are friendly and courteous.

Michael G. | Expérience générale |
Évaluation :

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Kirsten J. | Expérience générale |
Évaluation :

Always polite, friendly and helpful. Storage location was clean.

DUVERNEY D. | Expérience générale |
Évaluation :

I had no issues.

chris m. | Expérience générale |
Évaluation :

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

Christopher G. | Expérience générale |
Évaluation :

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Rebecca F. | Expérience générale |
Évaluation :

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Julien W. | Expérience générale |
Évaluation :

Na

Karen B G. | Réservation |
Évaluation :

Great service, friendly and helpful :)

Mary k. | Expérience générale |
Évaluation :

Would not recommend because price increased 2x in over a year

Israel M. | Expérience générale |
Évaluation :

Great job

Greg K. | Expérience générale |
Évaluation :

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

HERMAN M. | Expérience générale |
Évaluation :

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon

Diane S. | Expérience générale |
Évaluation :

Positive experience from start to finish. Thank you.

Non reviews have been submitted for this location.

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