always fast and courteous service at this location. nice clean, low mileage truck. will be back to rent again, thanks!james S.
Customer Reviews for U-Haul Moving & Storage of Colonie
Pour nous contacter
Albany, NY 12205
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ELENA C.
Le client n'a pas laissé de commentaire.TIMOTHY B.
great job Misty!Kim B.
Le client n'a pas laissé de commentaire.Francesco F.
Le client n'a pas laissé de commentaire.EDWARD V W.
Le client n'a pas laissé de commentaire.DANIELMARK B.
Le client n'a pas laissé de commentaire.DAVID M M.
Have more equipmentMARK sT AUBYN N.
Pickup was fast and the staff was nice but I was given a truck with no gas in it. They told me it was low but I drove less than a mile when the gas light/alarm went off. Having to immediately stop for gas, during lunch hour on a busy road, in the middle of a rain storm was stressful and caused me to be late for an appointment I had scheduled. Once I had gas in the truck everything was as expected. The truck ran fine and I was given a 40 $gas credit upon drop off. When I dropped off the truck, the employee who checked it in was apologetic that I was given that truck and said he didn't want it to leave the lot with the gas so low. Besides the initial inconvenience, my rental experience was good.Theresa G.
Le client n'a pas laissé de commentaire.AMBERL C.
Le client n'a pas laissé de commentaire.Matthew R.
Everyone was very helpful!John T.
Clean and efficient service. Well done.Erik L.
My truck had a trailer hitch light on even though I didn't have one and no matter how hard I slammed the drivers side door closed it said it was open.MATTHEW J A.
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revisedMatthew A. | Expérience générale
I never got my email receipt for the truck rental.NEIL CHARLES B.
Everyone was very pleasant and helpful, check in and out was fast and easy! The best improvements could be made by better phones service and shorter hold times.Genny P.
As far as I am concerned you can not improve on perfect.The staff was kind and courteous and the entire job was done in 1hr.and 20 minutes.Roger B.
Did a good job. Tried to re-rent trailer to haul materials home but traffic dept jacked rates way up....I suspect to keep equipment in area where most requested.DAVID W.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.SAMANTHA MAE ANN W.
Le client n'a pas laissé de commentaire.Alex K.
Le client n'a pas laissé de commentaire.JOHNEVANS S.
Nothing. Staff was prompt, polite, knowledgeable, clean, professional. Have used this facility in the past as well, always an excellent experience. Thanks you!rIchard A.
Le client n'a pas laissé de commentaire.Roman E.
My issue was checked by tech and agreed that I have an issue, Got an appointment after confirming what parts where needed and had in stock. Timing of repair was excellent!! Couldn't have been treated any better!!! Thank you!!Thomas S.
Customer service needs major improvement, multiple employees walked passed me while I was in the drop off lane and never acknowledged me and helped multiple other people who came in after me.matt C.
Le client n'a pas laissé de commentaire.Darrell W.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.jim E.
Le client n'a pas laissé de commentaire.JOHN EVANS S.
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Le client n'a pas laissé de commentaire.SUBHAJIT S.
Le client n'a pas laissé de commentaire.William D. | Expérience générale
That's a tough question to answer. The staff was polite and efficient, the interactions were fast and straightforward, and my vehicle was clean and worked perfectly. I really am at a loss as to how to improve this location.William B.
Easy to book online. Front desk person friendly and helpful. A little crowded upon return but quick enough. I would recommend and use again if occasion arises.Steven C.
Le client n'a pas laissé de commentaire.CONSTANCE F.
Everything is great. Mr Wayne is very helperful .john H.
Le client n'a pas laissé de commentaire.DENIS R D.
Le client n'a pas laissé de commentaire.jackie l. | Expérience générale
Very happy with the service. Friendly and efficient. Would highly recommend this store.lynn R.
Le client n'a pas laissé de commentaire.ROBERTARTHUR G.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.MARK H.
Location very busy. Seemed disorganized and the person taking in the trucks and moving them around could not even speak to anyone. Just rudePAMELA S.
Everything was great except the app I tried to use to return the equipment (obviously not the fault of this location). Kept hanging up when trying to upload the picture it was requiring. Finally went in and returned it manually, which was fine.Gregory W.
I am always in and out of that location within 5 minutes.Eric K.
Le client n'a pas laissé de commentaire.PETERHEINZ R.
Create and initiate a payment system where a customer may split payment either between cash and credit car or between two credit cards when wishing to pay. Unfortunately we were not told that when making our arrangements so we had to delay our plans for a day, however the customer service representatives that assisted us we professional and courteous. We will use uhaul again in the future should the need arise.wynona S.
very easy transactionValerie D.
Staff were great. They were fast to check out. Equipment was ready to go. I will use them again. MerciSTEVENELLIOTT S.
Le client n'a pas laissé de commentaire.john W.
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.ROGERJOHN S.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.CINDY L C.
Our rental contract drop off was changed without any notice and we were forced to drive it back which was extremely costly and time consuming and was an absolutely awful way to move. I couldn't give this a worse ratingCARMENDEACON A.
Thank you guys for treating me in the manner as appreciated and valued customer for the money i spent by now for UHaul revenue versus Christian Ashes in 2014. ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ Have a wonderful weekend too! Regards, Irina MillerIrina M.
At a DOT check when the license plate was not legible. The officer ran the plate 2 times guessing what the first letter / number was. Hour and a half later I was released. Could not open the tube containing the Registration.SCOTTCHARLES H.
They were great. Things went very smoothly.SAMUEL A. | Premières impressions
Great service. We were in and out very quickly. The service tech knew we lived over an hour away from the shop so he actually stopped work on a vehicle that someone had left for the day and did ours in about 25 minutes. He also took us into the shop and showed us exactly what he was going to do. Great job!Jennifer R.
Keep on being friendly and understanding to people's needs and situations. I was very pleased the way that I was treated. MerciSAMUELA A.
Customer service was great! Easiest experience we could've had. Made a day of moving that much better. I forget the name of the employee who helped us but he was fantastic!KATHERINELEE S.
Only had the vehicle for a short period of time but I had to clean the inside and outside windshield and sweep the bed of the pick up which was not a problem. The vehicle was excellent for what I rented it for and the pick up location was excellent for me. If need be I would rent from this location again.RANDY B.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Jack K.
Le client n'a pas laissé de commentaire.Stephen B.
Check in and check out were extremely efficient. The gentleman working at the counter and where we drop the truck off friendly and helpful.SARA E M.
Le client n'a pas laissé de commentaire.Ronald K.
Le client n'a pas laissé de commentaire.KEVINJ H.
Le client n'a pas laissé de commentaire.Steven D.
The truck drove really bad and it shook.Eugene H.
No recommendations for improvement.Bruce C.
Le client n'a pas laissé de commentaire.NATHANANDREW T.
Le client n'a pas laissé de commentaire.KEVINJ H.
Le client n'a pas laissé de commentaire.MARKALAN H.
Always a great experienceanthony G.
Le client n'a pas laissé de commentaire.Jenene P. | Online Move In
Le client n'a pas laissé de commentaire.Claire T. | Premières impressions
everyone was super friendly and helpful!BRIAN D.
These trucks need to be retired. The truck sounded like it would break down at any point, very loud and dirty. I only did an in-town move so it wasn't a big deal, but if this was a long move, it would be difficult.Alizabeth B.
Everyone I dealt with during my rental transactions has been courteous and professional. Thanks for a good experienceBob M.
Le client n'a pas laissé de commentaire.KOFI Y.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.MOHAMED HAITHAMK G.
Great servicecaman m. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTINL M.
Le client n'a pas laissé de commentaire.DEANNAMARIE L.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.KAREN S.
There was a problem with the transmission in my Cargo Van. It was a â€œnewâ€ vehicle (only 90miles) but it stalled repeatedly on the freeway. When I contacted UHaul about ways to safely â€œreturnâ€ the vehicleâ€" I was directed to roadside assistance (which I did not need). I was then charged full price for the rental of a faulty/dangerous vehicle AND 500 $for a tow I didn't request. This is unacceptable. UHual gave me a vehicle that was dangerous to driveâ€" and rather than apologize or provide refund I was instead over charged. (My ratings are for this overall experience with UHaulâ€" not the individual operators I spoke with who were all trying to be as helpful as possible).AARONMEIR C.
Le client n'a pas laissé de commentaire.Stephanie J.
Le client n'a pas laissé de commentaire.MOHAMMED M.
Thanks for the help!JOHN W.
Le client n'a pas laissé de commentaire.KEVIN L C.
Driver side door was stuck/difficult to open. After hours turn in was chaotic with about 10 other trucks turned in and parked almost out into central ave.BRANDON DAVID T.
Le client n'a pas laissé de commentaire.Sandra S.
Always friendly and fast serviceANNAMARIE R.
Le client n'a pas laissé de commentaire.CHAO G.
Truck was fine. All three staff I talked to were miserable and made sure to let their customers know. Two were even sarcastic to boot! Unfortunate.Morgan B.
Le client n'a pas laissé de commentaire.Wayne P.
The staff at the Colonie/Albany location were professional, friendly, and highly efficient. I will definitely be back in the future.Darryl M.
The truck had over 100 000 miles on it and it showed. While the engine and AC were fine, drivers door had an issue with closing (required slamming), Visor clips were loose, allowing visors to drop down, seats were torn or coming apart.DAVIDMARC P.
The truck smelled like something died inside and it was filled was flies and filthy. We told the person who checked us out and he made it seem like it was an inconvenience to him to try and do anything about it.Carl J.
Le client n'a pas laissé de commentaire.Cherie G.
Rented another vehicle today Thw level of gas again was overstated by an an eighth of a tankSCOTTANDREW E.
Very Pleased With The Service I Received.Jean B. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph C. | Expérience générale
Le client n'a pas laissé de commentaire.Pauline K. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS M. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA H. | Expérience générale
Le client n'a pas laissé de commentaire.Peter H. | Expérience générale
Le client n'a pas laissé de commentaire.carly p. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie F. | Premières impressions
Le client n'a pas laissé de commentaire.William H. | Expérience générale
Le client n'a pas laissé de commentaire.Marc P. | Expérience générale
Those guys were absolutely great. We will be long-term customers thereFERGALI F. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.MICHELLE MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE MARIE R. | Premières impressions
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.Kelly F. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan H. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA R. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Premières impressions
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.Charles L. | Online Move In
Nicholas was very helpful with answering all my question I was very happy with my service.thanksjackie l. | Premières impressions
Good experienceLinda K. | Premières impressions
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