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JAMES J. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Concord
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Front desk guys are very helpful.
Tracey B.No comment
Nir D.The people at Concord NH are very attentive and professional. They give great service and I'll recommend u haul to anyone who asks.
JOHN B.All went smoothly. Keep up the good work.
MARK H.Easy drop off
Louise V.Check in was easy and thorough. After hours return not so much. I scanned the QR code and followed the directions, and every time I did the same process it said the session timed out. It wasn't that long of a process to time out. I was pretty quick. I got frustrated and left and was charged.
DIANA M.Your online check in does not check the inside of the cab or bay. The back of the bay had a broken slate
JAMES M.The young lady is a one woman workforce. I watched her do my return while the others just watched. You have at least one awesome employee.
WILLIAM G.Great customer service at both pick up and drop off. I didn't have a reservation but they helped make sure I chose the right vehicle for my needs and processed me through very expediently and got me on my way. Would definitely recommend this location!
ROBERT C.I requested furniture blankets, was charged for them, but they weren't in the truck when I got to my move location. I informed the office of this when I returned the truck & was told my final bill would be adjusted to reflect the missing items; however when I received my final bill no credit was issued, so I was charged for items I didn't receive.
Tracie W.The after hours drop off instructions were confusing.
Richard M.UHAUL called me less than 24 hours before my rental was to begin and told me that the trailer I had reserved was not available. I had to go 30 miles out of my way to get a substitute trailer and then back to load it.
George K.You have great staff!
RICHARD R.The 6x12 enclosed trailer was great ðŸ‘ðŸ»
KENNETH K.No issues here.
MICHAELROBERT R.The tires were awful on the cargo van i rented. I have a flat driveway that had a small amount of slush, and it got stuck. I was able to get it out after a bit, but then went to the other person's house we were moving stuff from, and dame thing. The other person mentioned how bad the tires looked and how she would complain. Because we couldn't safely get the car fully into the other driveway, we left it at the base of the driveway and had to carry furniture quite a distance as opposed to having it backed up to the house. I was not thrilled with the rental itself, however the staff at Uhaul were very nice.
tiffani S.I did not have a positive experience whatsoever prior to picking up the trailer. I called Uhaul on 12.21.21 and spoke with a representative on the phone who confirmed my pickup location in Somerville, MA on the following day (12.22.21). I received a call around 7:15am on the day of pick up from a separate Uhaul representative who said that there were no trailers available in Massachusetts and I would need to pick one up in Concord, NH. I was never given a reason as to why the representative I spoke with on 12,21 gave me incorrect information. I also was not pleased that I received the call on the morning of pickup that I would need to drive 90 minutes, both ways to pick up a trailer. The representative I spoke with on the morning of 12,22 offered me a 50 discount on the trailer rental, which was very nice, but barely covered the cost of gas to pick up the trailer. The experience picking up the trailer in New Hampshire was a huge inconvenience that could have easily been avoided or communicated to me earlier. Once I arrived in Concord, NH, I had a wonderful experience with the staff at the Stickney Ave Uhaul location. There were two staff members that I interacted with; a man and a woman and they both were very helpful and provided excellent customer service. They apologized that I had to drive so far to pick up the trailer. They turned my experience from very negative to positive.
Kolin P.customer service at pick up and return was outstanding
dwayne B.The cargo van was not worth my time or money. It wouldn't drive up my driveway, so I had to carry the larger pieces down to the van. Once they were in, I returned the van and have finished my move by making multiple trips in my little car, which worked much better
ELLEN M.The assistant manager on duty that day is far superior to any other person I have met at this location. He couldn't have been more helpful and accommodating. I hope to rent from him again…
Leigh W.Exc
Jeffrey S.So friendly and willing to help me.Awesome team at this facility.They went the extra mile andvremember me from a phone call and another location I used.Went above and beyond.
Carrie O. | Premières impressionsAmazing team.
Carrie O.Excellent service!
Nancy M.Satisfied
MARK F.You guys are absolutely awesome thank you
RICHARD D.If someone reserves a rental, in advance, it should be located where they request it. I had to go to a different location and paid the mileage. That's unfair, as I planned ahead. Honor your reservations!
Tara W.Was so surprised at how easy, and fast it was. Everyone was polite, and so nice. From beginning to end the whole process a pleasantly surprising great experience. I wish I had gotten the names of the guy who checked me out and the guy who checked in my truck when I was done because I would absolutely give them both a great review!
monica M.Make sure you're trucks are safe to drive at speed limits the truck you gave me you couldn't go over 55 mph the frontend would shimmy & shake had issues with the front end.
george R.The store was extremely understaffed. There was only one person working for the day. He was awesome and did what he could, but for a Sunday there really should have been at least one more person working
Tyler B.See above!
Dana B.Great service, shoutout to Brian kid needs a raise
MAXWELL L.Super easy pick up and drop off! Very convenient and glad to have worked with such friendly people.
joshua G.Very good rental experience today
KATHRYN S.Very efficient and friendly process!
KENNETH R.Quick, efficient service to get you in and out.
PHILIP A.service was fast and friendly, will go agin.
Herbert B.Those guys were great quick and easy very friendly.
MICHAEL S.This was the first time we'd rented a trailer. The people there were very friendly, supportive and efficient. I would definitely rent from there again.
Anthony L.We rented a cargo van four different times for a local move. It was always clean and reliable. Tall Brian was excellent and welcomed us. Rates were reasonable. Staff was always professional.
ROCHELLE H.super quick and easy after a long trip home
WILLIAM S.Nothing. Great customer service by the employees, clean vehicles every time I rent!
PETER E.Very smooth pick up and drop off very friendly staff
Paul D.Cab Doors wouldn't close price was not was quoted
JONATHAN S.I had a great experience in person however, when needing to extend my reservation, the woman from the regional office was very rude over the phone..
Raven E.Truck was clean but the windshield was filthy. Has to clean it before hitting the road.
Taras W.People I dealt with both on pick-up and drop off of trailer were excellent
Brian C.Nice clean storage. Secure.
joe o. | Expérience généraleWindshield was dirty. Difficult to see with sun and headlight glare. Everything else was fine.
MICHAEL H.GREAT EMPLOYEES. In and out in no time.
NORMAN D.Merci
Elvin M.Nichole was very nice at Concord location
Kenneth E.Customer Service at pick up, Vinnie, was excellent as was the GM when we returned.
Rochelle H.I called a number of times and was put on an indefinite hold was trying to fine if vehicle I needed was available-went to store wasn't available, luckily had an acceptable alternative
andrew T.We are quite pleased with the service we receive at this location
DEBORAH G.Friendly staff. Eager to assist you. Clean facility. Answered all my questions.
joe o. | Premières impressionsI am very pleased with the professional service at this location. Merci.
Elijah W. | Online Move InVery helpful staff, knowledgeable and so will to work with you and find the best options.
catherine c. | Premières impressionsThey gentlemen was very nice and helpful
DAWN G. | Premières impressionsGreat customer service!!!
Sal P. | Premières impressionsJason was very helpful and personable! Will be a returning customer in the future as life sees fit!
CHERYL A. | Premières impressions