Customer Reviews for U-Haul Moving & Storage of Conyers

Évaluation :

5

Keep up the good in @ out time you will always have great service 💯💯💯

Évaluation :

4

Nice gentlemen help with hookup. Good people there.

Évaluation :

4

Can you please lower prices for mileage

Évaluation :

5

The truck are not we'll maintained at all I had to put gas in this truck over 4 times if they would get their trucks maintenance every month then gas wouldn't be a issue and the truck had brake issues.

Évaluation :

5

Professional, attentive and efficient staff. Did not any wait times.

Évaluation :

1

Je

Évaluation :

1

Keep gas in trucks

Évaluation :

2

Staff was extremely rude , I rented the uhaul for 24 hours. I returned it the next day 30 min before the time I picked it up the previous day and they tried to charge me for an extra day because they said it was suppose to be there at 8 am . If that's the case explain that to me when I start the rental . Then they charged me for 5 gallons of gas when I returned it exactly where I picked it up with and when I complained they said “we already waved the 2nd day so we can put the 2nd day back on there or we can leave the gas charge on there “ . Tryna squeeze every penny they can out of their customers . Will not be going back to this store .

Évaluation :

5

Great customer service as always!!

Évaluation :

4

Keep up the good work.

Évaluation :

5

Nothing, everything went perfect.

Évaluation :

4

I was told that I couldn't rent a van without a cell phone. Which was quite disturbing. Also a contact person had to verify their number. Luckily my friend was able to answer phone at work which is not always possible.

Évaluation :

4

They need to improve there customer service

Évaluation :

1

MADE ME A RESERVATION FOR A PLACE THAT WAS CLOSED THEN WENT BACK AND THEY HAVE NO TRUCKS AND I COULD HAVE STAYED WITH THE TRUCK. THEN A 4 HR RENTAL - NOT 4 HRS - UR NOT IN VEHICLE FOR THE FULL 4 HRS. NASTY SERVICE.

Évaluation :

5

Excellent service and very accommodating!

Évaluation :

5

Customer service inside and out top notch

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

I appreciate the young man coming upfront to help at the counter when the line began to get long and one of the other associates was caught up helping another (slightly) disgruntled customer. Even though I believe my service time took much longer than it should have, I still appreciate the young guy giving it his all - even though the young female associate had to pretty much coach him through the transaction. She was pretty much handling the entire situation - to include mine. I only wish I knew her name to shout out her demeanor when another female customer attempted to give her grief and she held her composure much better than most in a similar situation ever could.

Évaluation :

2

The 15 truck that I rented was the worst driving truck I've ever rented from anywhere. It had trouble starting. Even upon returning to the store, the guy responsible for receiving and cleaning the truck had trouble starting it. I drove the truck 100 miles round trip and it was stressful the whole trip. The front end appeared to be out of alignment…the truck pulled to the right. The glove compartment was broken and hanging down. The truck made what sounded like mechanical noises the whole time and I didn't realize it and was not told that the max speed for the truck was 60 mph. It was a horrible experience. I called customer service during my trip to explain what I was experiencing and they offered to send road side assistance but I was under a time constraint. I didn't have time to wait hours for a replacement truck. Finally, As I was explaining my experience to the employees at the store, they politely ignored me and gave me my bill and receipt… didn't say “I'm sorry about the experience “ or “ I'll make note and report it… “ Nothing!! Now, that's good customer service.. Don't engage the customer, just give them the bill and let them go on their way. Unbelievable!!!

Évaluation :

5

Nothing it was great

Évaluation :

5

Best uhaul location that I used

Évaluation :

5

Rien

Évaluation :

3

Have more utilities Dolly's. I put one on reservation with the U-Haul truck and when I came to pick it up they had already rented out all the Dolly's. Which is weird because I put my reservation in days ahead. It's bullshit that you put it in your reservation and then don't have any for you when it's time to pick up. I was on time picking up so no excuses there.

Évaluation :

3

No comments at this time

Évaluation :

5

Excellent staff very friendly and helpful

Évaluation :

5

nice and friendly Thanks

Évaluation :

5

The staff are courteous and do what they can to make you happy.

Évaluation :

5

The check out or drop off process was quick and explained very well

Évaluation :

5

Many thanks to the attendant who received the truck back. He represents your company well.

Évaluation :

5

The attendant there was very pleasant, helpful and easy to talk too could really back a trailer made it look easy. My hats off to him.

Évaluation :

4

Wait time was much more than I expected when picking up truck.

Évaluation :

5

The customer experience was great the truck however have a crack side mirror (Very Dangerous for drivers) and the truck needed maintenance on the engine. It stalled a lot while driving it

Évaluation :

5

The truck was clean but the ride was not smooth. The truck needs basic maintenance. There was a lot of "play" in the steering wheel.

Évaluation :

3

I had to drive too far to get a truck.

Évaluation :

4

Staff is friendly

Évaluation :

4

Truck has no gas and the inside of truck was sticky. Overall the truck was beat up check engine light came on smell like something was burning.

Évaluation :

5

The young lady I worked with was excellent, courteous professional helpful/informative and friendly

Évaluation :

5

No comment

Évaluation :

5

Everything was fine.

Évaluation :

2

Really? Call a reference to verify. It's not like I'm a first time renter. That's tooky crap.

Évaluation :

5

Doing Good Job...Keep it up..

Évaluation :

5

Smooth process and friendly people to do business with. Price was good.

Évaluation :

5

The truck was ready and clean. Check in and out was fast. Explanation of services and requirements were clear and exactly as explained.

Évaluation :

3

I was not able to access the storage unit .

Évaluation :

5

The staff was great, the were so friendly and I will definitely be back.

Évaluation :

5

Very good staff communication and accessories was available to use very convenient.

Évaluation :

5

Great People and very clean store.

Évaluation :

5

The staff were very friendly, and helpful.

Évaluation :

1

Cashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I'm just not about to type all of it.

Évaluation :

5

Can't remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Thanks

Évaluation :

3

I'm quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband's name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.

Évaluation :

5

None!

Évaluation :

2

I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed

Évaluation :

5

Great service over the ten years.

Évaluation :

3

Was not successful in receiving an adjustment for my rental.

Évaluation :

5

Friendly & efficient during this stressful time

Évaluation :

1

I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space

Évaluation :

3

Non

Évaluation :

5

Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.

Évaluation :

3

Roaches were in my unit.

Évaluation :

5

Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.

Évaluation :

5

George from the Conyers store is the best. Very professional and knowledgeable.

Évaluation :

5

Had a unit for 8 months. Very good customer service would recommended and will use again.

Évaluation :

5

Thank you for the opportunity. Very knowledgeable staff and very organized

Évaluation :

3

Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.

Évaluation :

1

All of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn't bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said " there's nothing we can do". Well my lawyer says otherwise, and I've also been waiting on a call from the manager Christina, this happened on august 1st, it's now the 7th and still haven't heard anything.

Évaluation :

4

Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider

Évaluation :

3

Jacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.

Évaluation :

5

It was unfortunate that the elevator was out when we move out but the overall experience was great.

Évaluation :

2

I was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!

Évaluation :

5

Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.

Évaluation :

4

Great facility, and the staff was very helpful with my questions.

Évaluation :

3

Sales Rep. was great.

Évaluation :

5

Wow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing back

Évaluation :

5

I would recommend everyone to use Uhaul. Outstanding.

Évaluation :

3

Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day

Évaluation :

5

Great Management and team💯💯💯

Évaluation :

5

Very helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.

Évaluation :

5

Wonderful customer service!!!! Thanks

Évaluation :

5

Prices are a little higher than others but overall it was a great experience

Évaluation :

2

Staff was very uncooperative and difficult

Évaluation :

4

The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.

Évaluation :

5

Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.

Évaluation :

2

Someone stole my belongings and staff couldn’t help me with no footage.

Évaluation :

5

I think another elevator should be of service and stairs

Évaluation :

1

I'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money

Évaluation :

1

I traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren't side by side they wanted me to pay for two. I'm just relocating I don't have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!

Évaluation :

2

I gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, "no response." As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.

Évaluation :

4

A personal access code should give me 24-hour access to my unit. I'm told I can't get a refund for the last 10 days of paid storage although I cancelled unit 3015 before October 20, 2020.

Évaluation :

5

Everyone was very helpful and friendly. The facilities were clean, well lighted and easy to access. Merci

Évaluation :

2

We was towed that we can't go into the storage building at any time. We went to move on the 17th and at 10 when we got there what are access code was denied come to find out after 10 p.m. they close the doors and cut off the access code to where you can't get in. I don't understand why you have a access code and we couldn't get in. I think they need to clarify that the storage building closes at 10 p.m. and does not open till the next business day. Business is not handled that away when you have a storage building no matter where it's at and you got to access codes you should be allowed to get in at any hour it doesn't matter what time it is even if it's in a secured area and then lock doors as long as you got your access code then you should be able to get in. I had to finish oh my movie out of the building on the 18th of my fiance's birthday I don't think that's right that I had to give up my day plan for my fiance to come finish moving when we was there on the 17th and spoke to the lady in the office and she told us plain out that as long as you had your access code you're able to get in at any hours of the night.

Évaluation :

4

This was the best experience ever. The staff was great and the manager Mr. Davis was wonderful! Facility is well organized and exceptionally clean.

Évaluation :

3

Ants were all over my items. Perhaps from a neighboring unit, being that I had no food whatsoever in storage.

Évaluation :

2

When I come in there I was checking in and the lady misunderstood and told me to back up to the loading dock and that was all we needed to do. My girlfriend ask me what was the pin # and she had to go back in there to see what was wrong because the lady thought i was just storagin more stuff in fact we had just gotten there to check on. Also my girlfriend had a lock and y'all made us pay for another one high dollar one that is stupid when we could have just gotten a cheap one to put on there and bring the other one back there after we off loaded the truck. I think that is so stupid and it's all about y'all getting more money out of people who already has spent a lot of money on moving. If you want to have more business you need to let people buy what they can afford if they already have a lock but just left it in the car because we had to unload the truck and bring it back to the house so we didn't bring the car. I also think we should be able to leave the truck at any place that that it's a UHaul place.

Évaluation :

5

A little expensive for the size units

Évaluation :

4

The keypad to get into sliding doors would not work after multiple attempts. Odd spill inside unit 1412. Junk left behind in lobby. Staff was very pleasant and professional.

Évaluation :

5

Excellent service à la clientèle. The 2 men there were great. I can't remember their names but one was light skin with curly hair and a black guy with Hope tattoo on his arm. They were wonderful. This one girl was doing my payment and she had me press the yellow button to enter for my pin but I was suppose to press the green button because I had to repurchase something and that's what I did and it worked. She took my card and I putted the information into the screen I didn't like that. But other then that the guys were wonderful.

Évaluation :

4

Customer service needs to be More efficient it takes too long to process any kind of rental or paperwork

Évaluation :

5

U-Haul was beyond helpful!!! The General Manager Darrell Douglas in Athens who initially made my reservation was absolutely great!! He accommodated everything I needed and I was very thankful. I would also like to thank Ms. Janice Blackwell for her superior customer service when I called the corporate call center for assistance. She went above and beyond assisting me and is a great example of how all companies should treat customers. She informed me on information I was eligible for regarding a storage unit that I was unaware of, and I am thankful for that as well. At the Conyers GA location, the General Manager Christina Casteel was super nice and friendly. She greatly assisted me with the confirmation of my storage unit and U-Haul truck needs prior to even arriving. Once there she was even more helpful in person with assisting me with a lock purchase and instructions of how to access my storage unit since it was my first time having one. Also I spoke with another customer service rep at the call center named Heather Hargrove who very politely dealt with me on the phone while I had to cancel a reservation for my car dolly. She made sure to take care of all of my needs and was very nice while doing so, and even asked if there was anything that I needed. Overall, I had a great experience with U-haul during my move and I feel that all of these named employees should be recognized for setting a true example of leadership at U-Haul. Their level of commitment to excellent customer service should be modeled by all. Me and my family cannot say thank you enough! I will definitely refer my friends and family for all of their hauling and storage needs. Thanks, Seth McCart Covington GA

Évaluation :

4

Clean and well lit

Évaluation :

5

No comment

Évaluation :

5

Thanks

Évaluation :

4

1. Except For the frequent smell of the facility, the positives are all reflected by the answers to the questions above. Negatives include the following: 2. It almost always takes too long to get anything done at the office because you were understaffed there. 3. I had problems with using the online access such is it not reflecting the payment I had made. 4. Due to the placement of your inventory of trucks and trailers it was frequently difficult to find parking for accessing our storage area.

Évaluation :

5

This location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans

Évaluation :

3

the bathroom was HORRIBLE! Parking at the dock is always a problem, it appears there are employees parking and blocking the dock. There is Always a U-haul truck parked there and blocking it also.

Évaluation :

3

Other than the price continuing to increase, the facility served its purpose.

Évaluation :

2

Uhaul smelled like cigarettes and there was a nail in the tire. Elevator was broken and I had to climb up and down two flights of stairs w/ heavy furniture. No compensation or help offered

Évaluation :

5

Time management was good Customer service proceeded my expectations

Évaluation :

4

I didn't have any issues with the storage facility.

Évaluation :

5

Thanks U-Haul team I truly needed this made it very convenient for me looking forward to losing you all to the Future God willing whenever necessary...

Évaluation :

4

none

Évaluation :

5

I had a storage with this U-Haul for 10 years. I never had any problems with bugs or rodents. It was maintained well and staff was very accommodating and helpful!

Évaluation :

4

Great service, friendly people.

Évaluation :

3

I was satisfied

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to

Évaluation :

5

Everyone was pleasant to work with!

Évaluation :

5

If I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.

Évaluation :

5

Great storage facility. Helpful staff! Loved working with you!

Évaluation :

4

Nothing to add.

Évaluation :

4

s/o

Évaluation :

5

Best u haul facility I have ever used!!! Staff polite Friendly & helpful!!!

Évaluation :

5

The staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.

Évaluation :

5

Clean facility. Friendly, knowledgeable staff.

Évaluation :

4

Good service.

Évaluation :

4

I a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.

Évaluation :

1

Still waiting for management to call me

Évaluation :

4

Was disappointed to learn that there was water damage on my sofa.

Évaluation :

5

Great service and staff

Évaluation :

4

Would definitely use U-haul again

Évaluation :

5

No comment

Évaluation :

5

Very safe and secure

Évaluation :

5

N.D.

Évaluation :

5

Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.

Évaluation :

5

I've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.

Évaluation :

4

No comment

Évaluation :

4

Hassle free experience

Évaluation :

5

The facility was nice and so were the staff.

Évaluation :

5

I Would recommend. you very highly Thank You

Évaluation :

3

Cashier did not know how to talk to customers.Because if a customer don't know act as if they are dumb or should know. Because there job is to make sure we understand

Évaluation :

4

Everyone was professional and respectful and so kind!

Évaluation :

5

Very helpful, and courteous.

Évaluation :

5

Jermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed

Évaluation :

5

Very well kept

Évaluation :

5

My only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.

Évaluation :

5

Everyone was very professional and helpful.

Évaluation :

5

The atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.

Évaluation :

4

aa

Évaluation :

5

Good trip nothing bad at all

Évaluation :

5

I ended up not needing an U-haul, but the cancellation process was easy.

Évaluation :

5

I ended up not needing an U-Haul, but the cancellation process was easy.

Évaluation :

5

great

Évaluation :

1

The guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude

Évaluation :

3

very pleased

Évaluation :

5

Harold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!

Évaluation :

1

Harold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front

Évaluation :

4

AUCUNE

Évaluation :

1

I have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.

Évaluation :

5

2nd time I've used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!

Évaluation :

5

I will be back

Évaluation :

2

Was treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!

Évaluation :

5

4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.

Évaluation :

5

My experience with the UHAUL facility in Conyers was great.

Évaluation :

5

Uhaul is helpful