Customer Reviews for U-Haul Moving & Storage of Conyers

Évaluation :

1

Nobody went over the truck or trailer with me. The engine light was on and reported to 6 different people. Nobody did anything about it except to tell me I could take it somewhere and have it checked myself and asked me if I had insurance on it. Then said I would be covered if I broke down. I had AC issues, hesitation issues with the engine and then the radiator light came on as well. I am pretty angry that they put me in such a position. Absolutely disgusting.

Évaluation :

5

The passenger side door does not close properly

Évaluation :

3

clean the trucks better it smelled like pot and when we got to looking there was a bag under the seat that had some flakes of pot in it there was a police in the store parking lot so I gave it to him

Évaluation :

5

The entire staff was so professional and kind. They are truly respectful to their customers. They were so busy on Saturday and they made sure that all their customers were taken care of and satisfied to the best of their abilities. Thank the uhaul staff for making a difficult time for me and my family an easy transition. Ms. Valarie Foster.

Évaluation :

5

You guys are already amazing!

Évaluation :

1

Got to do better horrible services

Évaluation :

3

Make sure vehicles are checked for exhaust problems. My husband got sick driving one of the trucks.

Évaluation :

5

Keep doing what are doing now to have a successful business.

Évaluation :

5

Staff is always friendly and helpful.

Évaluation :

5

My experience was great but I was not aware that you close so earlier with me trying to unload the truck and load the storage I did not realize that place close so I could turn in the truck,but thankfully a customer was there and she told Mr about the Dropbox for the keys. By me not being from here I had no idea what to do...but all and all it was a good experience for my first time doing this..thank you for all your help

Évaluation :

5

I love this location because the service rep that assisted with the inquiry to me about the shortage and told me to book the truck and then she called me we it was time to pick up vehicle to verify if I still needed the vehicle and then she also added the discounts discount for the rental. Great Service!!!!!

Évaluation :

1

Experience was a disaster.

Évaluation :

5

Fast friendly service

Évaluation :

4

It was a bit weird and disconcerting just leaving the trailer without a lock or anything I felt any one could come out and take it

Évaluation :

3

The worker did not seem knowledgeable so it slows the process down but overall we got what we needed and I appreciated that I had to dispute the gas they said they gave me a full take it was not but we took a picture of it and since I did not want to get charged for it I still put it at full when I finished

Évaluation :

1

The truck was raggedy and loud muffler. The agent Brooklyn was sarcastic. After turning in the rental on time I was over charged.

Évaluation :

3

Check to make sure you're not overcharging the customer. I'm overcharged on safemove and after hours check in.

Évaluation :

2

There was only one service advisor available at the time of return.

Évaluation :

5

The lot associate was extremely rude. I asked for assistance getting the truck backed out as it was wedged between two other trucks. He refused to help me. I had to seek assistance from someone else. Otherwise, I love to use this location and have been for over 15 years.

Évaluation :

5

Everyone that I dealt with actually did their job like they cared. End of story.

Évaluation :

5

Not a thing

Évaluation :

5

They gave me a truck that was not n good operating standards battery light was on truck kept stalling workers was nice but the truck was horrible

Évaluation :

2

Have equipment that work. On one of the hottest days (100 degrees) the truck would not start once it was turn off. This caused serious delays and more out of pocket for helping hands for this project. This was one of the worse experiences I have ever had with a rental . Staff at this location was NO help and very inexperience.

Évaluation :

5

Smooth and easy. This was my 4th time using that location - everything is always on point, especially the guy Brian in the yard this time, he is a sharp friendly fella.

Évaluation :

5

THERE WAS A HICCUP WHEN I ORIGINALLY REQUESTED A VAN AND STORAGE - BUT I NO LONGER SEE EMPLOYEE WHO MADE ME DO RUN AROUNDS FOR NO REASON - RESERVED A VAN, WENT AND LOCATION WAS CLOSED JUS RETURNED A VAN WHEN I DID NOT NEED TO RETURN TO HAVE NO TRUCKS AVAILABLE WHEN I COULD HAVE JUST KEPT THE VAN I HAD.

Évaluation :

5

AC WAS NOT WORKING IN VAN

Évaluation :

3

The truck was clean. However, the armrest on the pax side was missing; the back roll up door was a major struggle to open and to close. As I drove the vehicle on the interstate the unit at irregular intervals begin to decelerate. This was not due to the speed governor. This act occurred at slower speeds than the set speed of the control measure. Not to mention, being charged $20 to check the vehicle in because I didn't check it in using the mobile app. This was a one day rental which was returned during the same date. Uhaul charged me a 2nd day rental charge. I had to call customer service to get this resolved. I was likely on hold for a much longer time than it takes to check in a truck. My $20 should be returned for that reason alone. Ashley the corporate customer service rep was exceptional in addressing my concerns and refunding the over-charges, minus the $20. The whole experience feels like uhaul adds a host of nickel and dime fees to the customer. The additional fees were bad and the condition of the truck was even worse.

Évaluation :

2

This truck needs to be decommissioned, transmission slipping while you're driving is extremely dangerous while interior is practically destroyed

Évaluation :

5

nice clean well maintained equipment

Évaluation :

5

Tell the ppl who inspect the vehicle upon return to not try to hit on the women who are bringing the car back. It was very unprofessional, and uncomfortable.

Évaluation :

2

Only 1 employee at the counter with 6 people in line

Évaluation :

3

Never received a final receipt.

Évaluation :

4

faster time at counter.

Évaluation :

4

Make sure vehicle is pulled out and ready for use.

Évaluation :

5

This has been one of the best uhaul experiences I've ever had. I experienced zero problems while reserving a truck and the process was smooth and affordable

Évaluation :

2

I was originally at a different location and sat there for over an hr waiting for someone to open the location and give me the keys. I had to call customer service 4-7 times and was disconnected and not ever called back even though they said they would. I called one last time and asked for my 1 hr reservation to be transferred to this location and was still given a hard time because 3 people were scheduled to rent the same vehicle. The customer service person was not very helpful and had to get a manager and all of the customer service staff was so lackluster and blah. They didn't greet any customers or tell anyone where to stand in line and people behind me were asking the manager helping me why isn't the customer service up to parr and the manager ignored them and the rude lady processing a refund for a customer not present waved her hand as if to shoo the customer away. I got a different vehicle than I wanted and wasn't offered any incentive to ever come back and I probably won't.

Évaluation :

5

Driver side windshield wiper bade was bad. I ran into heavy rain and it would not wipe the rain away well enough for me to see. I had to lean over and barely look over the top of the steering wheel to find a clear spot. UHaul.com gave me a location in Chattanooga, TN, I was in Dalton. I could not drive another 30-45 minutes in heavy rain. I had a new wipe blade installed & paid myself. I asked (via text) how to file for reimbursement. No response. I also told them about my items getting wet (see below). No response. The reimbursement was handled at drop off. ALSO, as I unloaded, several items were wet. Apparently the truck box has a leak in two areas.

Évaluation :

5

Great service, the staff was friendly and helpful.

Évaluation :

5

They truck that I was giving wasn't a good ride at all . The people that work there are great and love them but overall the truck that I had needs to be maintenance before put back on the road!

Évaluation :

4

S.O.

Évaluation :

5

Nothing. Customer service was great

Évaluation :

4

Have more trucks on site. The truck that I reserved (15 ft) was not available at the facility and they did not have another one. I had to take a (20 ft) as a replacement. Even though they gave it to me for the same price, it was larger than my needs.

Évaluation :

3

Insure good mechanical updates on equipment. The unit I used could have stood a little engine work, and ac maintenance.

Évaluation :

1

Arrived at 8:30 to pick up and U-Haul was not ready. Asked several times if I could get a smaller truck and pay for the larger and was told they are all reservations. They had a the size truck on the lot that I reserved and was told it was an out of town truck with a reservation. I was pretty sure at this point I was tired of hearing about everyone else's reservation and not mine. After sitting for two hours they finally called someone who was late for their reservation and they weren't coming so I was able to take their truck. Then I was told you can have their reservation. I has 4 people at my house at $25 and hour for 2 hours waiting to help move me. Yeah this was absolutely terrible and cost me more than it should have. I must of heard about others and their reservations 10 times!!! Something needs to be done to make this right!

Évaluation :

5

The gentlemen who helped with the rental were excellent

Évaluation :

5

Customer service was very excellent, professional, and thoughtful.

Évaluation :

5

Keep up the good in @ out time you will always have great service 💯💯💯

Évaluation :

4

Nice gentlemen help with hookup. Good people there.

Évaluation :

3

I was not able to access the storage unit .

Évaluation :

5

The staff was great, the were so friendly and I will definitely be back.

Évaluation :

5

Very good staff communication and accessories was available to use very convenient.

Évaluation :

5

Great People and very clean store.

Évaluation :

5

The staff were very friendly, and helpful.

Évaluation :

1

Cashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I'm just not about to type all of it.

Évaluation :

5

Can't remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Thanks

Évaluation :

3

I'm quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband's name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.

Évaluation :

5

None!

Évaluation :

2

I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed

Évaluation :

5

Great service over the ten years.

Évaluation :

3

Was not successful in receiving an adjustment for my rental.

Évaluation :

5

Friendly & efficient during this stressful time

Évaluation :

1

I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space

Évaluation :

3

Non

Évaluation :

5

Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.

Évaluation :

3

Roaches were in my unit.

Évaluation :

5

Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.

Évaluation :

5

George from the Conyers store is the best. Very professional and knowledgeable.

Évaluation :

5

Had a unit for 8 months. Very good customer service would recommended and will use again.

Évaluation :

5

Thank you for the opportunity. Very knowledgeable staff and very organized

Évaluation :

3

Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.

Évaluation :

1

All of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn't bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said " there's nothing we can do". Well my lawyer says otherwise, and I've also been waiting on a call from the manager Christina, this happened on august 1st, it's now the 7th and still haven't heard anything.

Évaluation :

4

Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider

Évaluation :

3

Jacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.

Évaluation :

5

It was unfortunate that the elevator was out when we move out but the overall experience was great.

Évaluation :

2

I was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!

Évaluation :

5

Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.

Évaluation :

4

Great facility, and the staff was very helpful with my questions.

Évaluation :

3

Sales Rep. was great.

Évaluation :

5

Wow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing back

Évaluation :

5

I would recommend everyone to use Uhaul. Outstanding.

Évaluation :

3

Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day

Évaluation :

5

Great Management and team💯💯💯

Évaluation :

5

Very helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.

Évaluation :

5

Wonderful customer service!!!! Thanks

Évaluation :

5

Prices are a little higher than others but overall it was a great experience

Évaluation :

2

Staff was very uncooperative and difficult

Évaluation :

4

The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.

Évaluation :

5

Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.

Évaluation :

2

Someone stole my belongings and staff couldn’t help me with no footage.

Évaluation :

5

I think another elevator should be of service and stairs

Évaluation :

1

I'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money

Évaluation :

1

I traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren't side by side they wanted me to pay for two. I'm just relocating I don't have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!

Évaluation :

2

I gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, "no response." As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.