Le client n'a pas laissé de commentaire.Erik L.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Pour nous contacter
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.steve B.
Much better experience than the location in FranklinROBERT R.
The worst rental experience in my 50 years. 30 minutes on the cell phone app to check in, repeating the same information already given when making the reservation. Called a week prior to cancel a reservation with customer service....never heard back and reservation wasn't cancelled. The only good experience was the actual contact with the uhaul on site workers at 1691 Mallory Ln location.....THEY still know how to get things done in a timely manner. Wake up U-haul ! This isn't 2010, get your app together and dump that lousy 800 customer service.James M.
Nothing, dropoff was very easy and fast.Paul N.
Excellent location. The best I have used.TRAVIS H.
Le client n'a pas laissé de commentaire.DARRIN P.
Le client n'a pas laissé de commentaire.SEAN O.
Hire more people like Aubrey. She is a rock starPAUL G.
Staff is friendly and always has what I need.ALICIA H.
Le client n'a pas laissé de commentaire.Elisa K.
So fast and friendly!John E.
Le client n'a pas laissé de commentaire.Kristi O.
Le client n'a pas laissé de commentaire.Gabriel P.
Nice people, quick transaction.Gerald S.
Le client n'a pas laissé de commentaire.Robert F.
Keep excellent like you have there now. The staff was very friendly. Matt went above and beyond to help! Five star to everyone!!!LESLIE J.
Le client n'a pas laissé de commentaire.CHARLES E.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.jamie E.
Le client n'a pas laissé de commentaire.william H.
Le client n'a pas laissé de commentaire.LESLIE P.
Le client n'a pas laissé de commentaire.JENNIE M.
Le client n'a pas laissé de commentaire.Gregory M.
Can't think of a thing. Pick-up and drop-off couldn't have been easier and employees were great to work with.MATTHEW C.
Le client n'a pas laissé de commentaire.Nagaraju D.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Elizabeth W.
You folks are the fastest and most efficient Uhaul dealer I have ever been to. Keep doing what you are doing.HARVEY H.
What does M mean next to Drive and when do you shift going up a hill, etc...What should you expect going up a hill with a load? Tow haul button purpose??? Need a quick instruction sheet. Not everybody drives a truck for a living. Need a little more basic instruction.THOMAS Z.
Le client n'a pas laissé de commentaire.Lindsey B.
We we shocked at the bill, that the 30 $insurance was charged DAILY for the duration of our equipment rental. Devastating to our family budget. Deeply disappointed with UHaul's policy. Will not be recommending UHaul to others, and will seek alternate rental companies in future. - AnnaANNA W.
Le client n'a pas laissé de commentaire.BRUCE L.
Le client n'a pas laissé de commentaire.Anne N.
Great serviceWHITNEY E.
The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.KATELYN K. | Expérience générale
Customer service was excellent. Polite and very helpfulTodd D.
Had a little problem using app. Not sure if it was on my end or what. No biggie as it was not crowded. Vehicle was made available quickly and in good working order. Trip was uneventful and return was easy. I would definitely recommend and use againDERRICK D.
Following the rental, I received this survey request, but I haven't received the final bill. I think I should have a copy of my final bill don't you? Thanks, Craig ColemanCraig C.
Le client n'a pas laissé de commentaire.JACOB PATRICK Y.
Le client n'a pas laissé de commentaire.ARICA P.
Le client n'a pas laissé de commentaire.Tyler D.
Le client n'a pas laissé de commentaire.Nagaraju D.
Le client n'a pas laissé de commentaire.PETER P.
Le client n'a pas laissé de commentaire.RANDY K.
Le client n'a pas laissé de commentaire.WILLIAM R.
Made my reservation on line and picked it up 30 minutes later.JOHN C.
Le client n'a pas laissé de commentaire.Clara H.
Le client n'a pas laissé de commentaire.Karen W.
Le client n'a pas laissé de commentaire.Kaylee M.
Need to reconfigure that driveway and drop-off space. There just isn't enough space to pull in and turn around etc if someone drops off a truck and u don't immediately put it awayLinda C.
They handled several customers checking in at the same time quite efficientlyMathew S.
I rented. 26 ft truck. Unfortunate for me, your truck had approximately an 8 ft ramp. I could not upload me goods via the ramp, because the incline now was toooooo steep. Every box had to be handled twice. I was working alone . This extended my work load & hours. There was a Ryder truck next to me unloading , with a 10-12 ft ramp. Ryder made it extremely easy for their customer.ROBBIE T.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.TOM L.
I had booked a truck online and a day before pick-up I was called to say they did not have the truck available. It would be good too have your online reservation match what is available.MARK D.
Le client n'a pas laissé de commentaire.kelly N.
Le client n'a pas laissé de commentaire.Scott J.
Great customer service!John S.
Le client n'a pas laissé de commentaire.TRAVIS M.
Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.Kandace S. | Expérience générale
Tires were baldJonathan P.
customer service excellent---Jeanne helped us through the process Not being able to call the facility directly was problematic---took much too long on the 800 number and if you are not a "tech" person then the internet was not easy to navigateCAROLINE W.
Le client n'a pas laissé de commentaire.Paula O.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.MARK R.
The only negative would be more space to pull in/park, but everyone working there was very efficient & incredible to work with.MARK R.
There seemed to be quite a few people turning equipment in at the same time, and not nearly enough staff members to handle it. I think I only saw one person outside attempting to check in vehicles. I ended up just leaving the key on the dashboard in my truck and leaving, after waiting about 15 minutes.William T.
Le client n'a pas laissé de commentaire.TODD F.
Le client n'a pas laissé de commentaire.PETER P.
I never got my final receipts sent to my email on file.Robert A.
Nice friendly and knowledgeable service.Ronald M.
Le client n'a pas laissé de commentaire.PATRICK D.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.Richard Craig S.
Very nice storage and trucks too!ray r. | Premières impressions
Quick , Friendly TeamJESS F.
Fill up the truck with fuel before you rentTamiru M.
Absolutely great service and communication from the staff. Merci.malcolm H.
I have been there for years. Really a good facility.REAC L. | Expérience générale
I have used this location multiple times and continue to get literally the best experience possible. This staff consistently goes above and beyond and have set the standard for what others should strive for! Blown away by this crew. Customer for life!!!ERIC H.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.THOMAS K. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth P. | Premières impressions
The men and women at the Mallory Lane store always do a wonderful job. ThanksKenneth K.
Associate was very helpfullDiane M.
Very fast and friendly staffJustin D.
Le client n'a pas laissé de commentaire.Willard R.
We did not have a good experience. We initially scheduled our pickup location at another spot for 6PM at LuterCo located at (1218 Lakeview Dr. Franklin, TN). They did not leave a vehicle ready to go and instead I was on the phone with customer service for about 45 minutes while we tried to find a solution. I was told to go to this new location since it was still open to get a rental. So it wound up being an hour and a half after I was supposed to get a vehicle and having to drive to two different locations for me to get the rental. Customer service did not offer a reduced rate and when I told the new location what just happened they just said something along the lines of "That's unfortunate, good thing we have what you need here" and it was left at that. I was already running late so it wasn't worth dragging out the rental process anymore. The truck had a warning indicator on the entire time. The reason we went with U-Haul is for the after hours pickup capability. I no longer have any trust that my rental will actually be where they say it will be and if it will be ready so I will not be using U-Haul in the future.MICHAEL M.
Le client n'a pas laissé de commentaire.BARRY S.
I drove up...was met by the staff that unhooked my trailer and then handed me my towing plug adapter. I never had to get out of the truck. Amazing and what CS should be everywhere.Douglas H.
Le client n'a pas laissé de commentaire.Katherine H.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.Michael J.
Came right out to disconnect the trailer. Very friendly and efficient.Jill S.
Le client n'a pas laissé de commentaire.Alejandro V.
Le client n'a pas laissé de commentaire.RODNEY H.
Very friendly staffWILLARD W.
I tried using the UHaul Share application for my after hours return. It wouldn't allow my phone to take pictures of the trailer to show it was clean upon return, therefore I couldn't complete the return. . Thankfully, a UHaul employee arrived to work early and helped me with the return.DANIEL B.
Le client n'a pas laissé de commentaire.VICTORIA L.
Customer service was responsive. This location has everything availableDana R.
Le client n'a pas laissé de commentaire.Calvin R.
Le client n'a pas laissé de commentaire.BRADLEY M.
Le client n'a pas laissé de commentaire.ZACH P. | Expérience générale
No issues....nice storage facility.Robert S. | Premières impressions
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore P. | Online Move In
Le client n'a pas laissé de commentaire.daniel y. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT COE J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Service was amazing!Alberto B. | Premières impressions
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | Premières impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | Premières impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | Premières impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
The facility closed due to snowChris P. | Premières impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | Premières impressions
Le client n'a pas laissé de commentaire.Karen Y. | Online Move In
Le client n'a pas laissé de commentaire.Cassius P. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Expérience générale
Le client n'a pas laissé de commentaire.john g. | Expérience générale
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!VALERIE A. | Premières impressions
Amazingmichael q. | Premières impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Expérience générale
This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W. | Premières impressions
Great place - thanks!Mat D. | Expérience générale
Le client n'a pas laissé de commentaire.PEGGY S. | Expérience générale
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | Premières impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | Premières impressions
The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.Kasey C. | Expérience générale
I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!Julie C. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCES H. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID L. | Expérience générale
Le client n'a pas laissé de commentaire.julie c. | Expérience générale
The staff here was very friendly, professiona, and helpful!Geneva W. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny C. | Expérience générale
Excellent customer service!!Kristine J. | Premières impressions
Jonathan was extremely helpful!Courtney S. | Premières impressions
The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.Julie C. | Premières impressions
When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.Veronica R. | Expérience générale
Le client n'a pas laissé de commentaire.Magen D. | Expérience générale
Le client n'a pas laissé de commentaire.roy h. | Expérience générale
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.Mark A. | Expérience générale
My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.Omar H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark A. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Magen D. | Premières impressions
Le client n'a pas laissé de commentaire.Marcy G. | Premières impressions
Le client n'a pas laissé de commentaire.Jon-Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Jon-Michael G. | Expérience générale
Store is always understaffed waited over one hour to be helped- 12 customers in line only two people workingGary P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Deokyeong C. | Premières impressions
Le client n'a pas laissé de commentaire.Julie V. | Expérience générale
Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.JOHN D. | Expérience générale
Le client n'a pas laissé de commentaire.Hope M. | Premières impressions
Le client n'a pas laissé de commentaire.Maxwell S. | Premières impressions
good experienceJohn R. | Expérience générale
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas Z. | Premières impressions
Le client n'a pas laissé de commentaire.CINDY B. | Expérience générale
Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.Kenneth O. | Premières impressions
The guys were very helpful and made sure I got exactly what I needed.jonathan w. | Premières impressions
The staff was professional and helpful. Moving out went quickly!Fran K. | Expérience générale
I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!John D. | Expérience générale
The staff at this location are fantastic. Their consistently great service is really appreciated.Craig M. | Expérience générale
Staff and organization very responsive to the individual needs of the customer.Lily M. | Expérience générale
Staff are the bestWesley M. | Expérience générale
Staff friendly, accommodating and very easy to work with. Great facility!Chris R. | Expérience générale
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | Premières impressions
Very clean and well maintained.John Arthur M. | Expérience générale
Nice facilityJohn Arthur M. | Premières impressions
I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.James L. | Expérience générale
Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.Narsing V. | Expérience générale
Excellent facoility and staff .Esther C. | Expérience générale
Everyone at this facility was very helpful, and friendly . Very good experience.Andy L. | Premières impressions
Worked with me and helped me through the entire process.Leland E. | Premières impressions
Excellent service, friendly and helpful staff.Roberta k. | Expérience générale
It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.ROBERT W. | Expérience générale
Very accommodating!Peter K. | Premières impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | Premières impressions
I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveniquore s. | Expérience générale
ALLpersonnell were very goodkevin w. | Premières impressions
So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!Sandra J. | Expérience générale
Thank you for your customer serviceCecilia M. | Premières impressions
Great staff. Very kind and very helpful!brandon s. | Premières impressions
Good equipment, great staff. Everyone was very helpful. Only complaint was, 92,00 $ for fuel from Memphis to Nashville. Trucks not real good on gasDavid C. | Premières impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | Premières impressions
Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of cartssherry a. | Premières impressions
.Emily C. | Premières impressions
No problems John was very helpfulBert F. | Premières impressions
24-hour access computer system was down when I first tried to use it.PETER M. | Expérience générale
Great experience!tiffany a. | Expérience générale
Great service. Thanksralph s. | Expérience générale
Great staff & very clean & modern facility.Alexander C. | Premières impressions
John helped me and he was greatCHRISTINE C. | Expérience générale
The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.Keegan g. | Expérience générale
...Terry S. | Expérience générale
Great people to work with!Paulette M. | Expérience générale
Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!MICHAEL C. | Premières impressions
After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?Stuart W. | Expérience générale
I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!tiffany a. | Réservation
Staff was very professional and helpful from start to finish the entire time I was doing business with them.Jeffery S. | Expérience générale
Every one excellent!Paulette M. | Premières impressions
Everyone very friendly and helpful.Gary M. | Expérience générale
Brandon was very helpful and went above and beyond !!! Great store and experienceJOEL L. | Expérience générale
2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100 %Vicki T. | Expérience générale
We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.LAWRENCE M. | Réservation
This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.Jessica H. | Expérience générale
One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.jerry p. | Expérience générale
However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myersscott m. | Expérience générale
The people were friendly and helpfulelizabeth d. | Expérience générale
Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.Sandra J. | Réservation
Amazingly convenient process... clean unit and easy load in. Super!Luke A. | Réservation
Very helpful staff. Easy access to storage area.jerry p. | Réservation
My rep was awesome!!Vickie J. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!