This store is well run. The staff are friendly and helpful. They make it easy. Only improvement would be more access to drive in or out when rentals are being checked in or out. I will definitely use them again.James F.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Pour nous contacter
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The General Manager is awesome, great customer service, and excellent people skills!!! I will recommend this U-Haul center to everyone.Larry R.
Le client n'a pas laissé de commentaire.Joanna H.
No direct phone line to get in contact with the employeesAdam W.
Le client n'a pas laissé de commentaire.Keith R.
Better truck Maintenance in the truckTARRIK W.
Was weird that you are still required to go inside to get a key when you request mobile vs counter.Preston P.
Le client n'a pas laissé de commentaire.TENEGIA S.
Le client n'a pas laissé de commentaire.Darin B.
Le client n'a pas laissé de commentaire.Austin M.
I am not sure if this is accurate or not but when I checked the trailer in to Coralville they said I was missing a chain and I would have had a serious safety risk if the pin broke free. I told them the cool springs location hooked it up and took a picture. Very concerning that I may have been exposed to a highway safety risk as a result of unacceptable connection.SCOTT R.
Couldn't get a paper reciept. Was told it would be delivered by email, Wrong. Tried to call location but put into national que. Another 33 minute wait. I hung up. I was told I was 14 miles over and had to pay extra. Where I landed was in-line to the highway leaving pickup location. I unloaded a 200 yards down the street from my drop-off location.Charles J.
Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.ROBERTA B. | Premières impressions
Had to deal with 4 different Uhaul locations for this move and these guys were the best by far. Great customer service, friendly, promptMatt G.
Worst experience ever! I would never rent from this company ever againTim B.
I've dropped off at this location twice in the last month and have been impressed with their service both times. The guys who unhook the trailers are quick and efficient, and the one who checks them in is the same.ERIC G.
Great service!AMY M.
The next time you send someone to retrieve a truck, make sure that they actually go to get it. I had to wait 20 minutes in the heat on crutches because the guy that was asked, and whom I saw leave with the key somehow forgot that he was supposed to get a truck for us and had to go back into the counter area to get the key again only after someone came out and asked us what we were waiting for.JOHN A.
The service was good. No comments on improvement.Deborah L.
I had a completely opposite experience here than in Rock Hill. All the personnel were helpful, polite. I was in and out in very little time. Would highly recommend this location.Deborah L.
Le client n'a pas laissé de commentaire.Darin B.
Did a great job and superb teamworkJustin L.
Le client n'a pas laissé de commentaire.Amy M.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Joshua T.
Friendly service and a quick check in.Michael V.
Le client n'a pas laissé de commentaire.Danny A.
Le client n'a pas laissé de commentaire.Mary Alice W. | Premières impressions
Le client n'a pas laissé de commentaire.Carol B. | Expérience générale
Great service! Thank you.Kent P.
Awesome experience, highly recommend!Richard C.
A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!Diane U. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis C.
Too small of property for the amount of equipment there. Employees were super friendly.DAVID R.
Lots too small to pick up and return.JAMES H.
Le client n'a pas laissé de commentaire.MICHAEL M.
Cleaner,better car haulerTHOMAS H.
Everyone here is FANTASTIC!!!!! I wish all uhaul stores were like this one. Jonathan is AMAZING!!! Thank goodness I listened to his advice!!!!Diane U.
Got home to load and discovered only half of the tail lights and only one turn signal was working And the guy that did the trailer hook up checked them and sent me on my way. They obviously doesn't care about your safety.WAYNE O.
They said the truck had 3/4 tank of gas but it was almost empty.I noticed once I left the facility. It cost me more to fill it up than the rental did.PARKER R.
I never received my refund. My job gave them a 600$ voucher and I never gotten my refund back. So unfair.Zeresh H.
Le client n'a pas laissé de commentaire.RUSSELL M.
Le client n'a pas laissé de commentaire.Garry C.
Le client n'a pas laissé de commentaire.Peter F.
Le client n'a pas laissé de commentaire.Melissa P.
They need staffing help. The three staff worked very hard but there is too much volume and corporate needs to add staff with the closure of a nearby location. NEED TO ADDRESSTodd T.
Le client n'a pas laissé de commentaire.FIERCE O.
Everyone was very helpful to us, polite and kind. Excellent service! Thank you!David B. | Premières impressions
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Jack S.
Everyone is helpful!Amy M.
Le client n'a pas laissé de commentaire.Wanda N.
Absolutely amazing service and equipment. I felt safe transportation my entire life across the country in the 26' truck with car trailer attached. I nearly maxed the recommended weight, and the 2021 F650 pulled with ease for 1900 miles.Matthew M.
Too crowded at drop off on a Sunday night. No clear directions with where to leave truck. Limited parking.Thomas S.
Le client n'a pas laissé de commentaire.Robin H.
I have always had a good customer experience here.Roy G.
Le client n'a pas laissé de commentaire.Stevi J.
The hitch expert was fantastic in being able to assess the lights on the vehicle before attaching to a trailer. Merci!Derek F.
Ordered a dolly with a trailer, but when we went to pick them up was told they had no dollies available. If we had been notified earlier, we could have made another arrangement and saved a lot of trouble for our move. It made our job much more difficult. A text or email would have prevented it.ANDREW E.
Le client n'a pas laissé de commentaire.Stephan H.
We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.VALERIE A. | Expérience générale
Wow, to be so busy these guys were really on it.... great job overall.Samuel H.
Long opening hours on a weekend are especially helpfulJohn G.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.JOHN O.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Leon F.
When I tried to return my trailer to another site I was treated more rudely than I have ever been treated in my 69 years.. Amber Hill at the 8th and Wedgewood site in Nashville said to me repeatedly " I do not have to take your trailer " and " I do not have to help you find out where to take it" . She then belligerently said to me " I had better no hear about any complaints on me" . It was awful !ALLAN R.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Jonathan C.
Le client n'a pas laissé de commentaire.TIMOTHY C.
The crew at this UHaul location were professional, knowledgeable, and efficiently got the trailer attached in the rain!JUNE H.
Le client n'a pas laissé de commentaire.STEVEN B.
The place was crowded and we had a VERY hard time finding a parking place so we could load our trailer. It looked like a used car lot plus the trailers were parked to block parking spots. I'm glad I won't have to deal with that location again.Robert W.
EVERYONE was FANTASTIC!!!!!Diane U. | Premières impressions
Everyone there was great and very helpful even though they were busy. Told us what to expect and explained what to expect and how to navigate the paperless check in.Laron W.
Le client n'a pas laissé de commentaire.Mark L.
Fast as lightning! Good, friendly staffChuck S.
Le client n'a pas laissé de commentaire.Sherri W.
Le client n'a pas laissé de commentaire.Jayson F.
Le client n'a pas laissé de commentaire.ANNETTE K. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW P.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.Alberto B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert J. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Jonathan P.
Le client n'a pas laissé de commentaire.Philip T.
Maintenance of vehicles.Sean M.
Le client n'a pas laissé de commentaire.KELLY Z.
Fantastic experience, WILL REFER TO FRIENDS.Scott C.
Le client n'a pas laissé de commentaire.Francis O.
Very friendly and efficient staff!JOHANNES D.
This was my second time to use the location. I will recommend the Cool Spring location to anyone who need the service.Toru H.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.Catherine W.
I'd suggest changing the estimated capacity. I used the van to move a bed/mattress, two dressers and a couple of boxes and it barely fit. I would have been better off with the 10' truck. Other than that, I was happy with the cleanliness and service.Robert R.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.KENNETH C.
If the store opens at 10 AM and should be ready for processing truck pick ups, it would make sense that the staff would be scheduled to work before that time to be prepared for business instead of arriving at opening time and clearing out the after hours dropped vehicles before even being able to begin appointments.CHARLES C.
Le client n'a pas laissé de commentaire.Joan P.
I wish that U-Haul wouldn't try to fit so much in such small real properties. I know it would be less profitable but it is so annoying. There is no where to park. Personnel were helpful. The property is clean. The windshield of the truck at too many bugs.Jay N.
We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!Pamela B. | Expérience générale
Le client n'a pas laissé de commentaire.Joy F. | Expérience générale
They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.RANDALL T. | Premières impressions
Le client n'a pas laissé de commentaire.KELLY K. | Expérience générale
Le client n'a pas laissé de commentaire.Mike K. | Premières impressions
Very helpful and friendly staff!Darci P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Excellent job Uhaul! Even used your moving service marketplace and it worked great. Merci!ray r. | Expérience générale
The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.KATELYN K. | Expérience générale
Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.Kandace S. | Expérience générale
Very nice storage and trucks too!ray r. | Premières impressions
I have been there for years. Really a good facility.REAC L. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS K. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth P. | Premières impressions
Le client n'a pas laissé de commentaire.ZACH P. | Expérience générale
No issues....nice storage facility.Robert S. | Premières impressions
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore P. | Online Move In
Le client n'a pas laissé de commentaire.daniel y. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT COE J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Service was amazing!Alberto B. | Premières impressions
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | Premières impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | Premières impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | Premières impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
The facility closed due to snowChris P. | Premières impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | Premières impressions
Le client n'a pas laissé de commentaire.Karen Y. | Online Move In
Le client n'a pas laissé de commentaire.Cassius P. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Expérience générale
Le client n'a pas laissé de commentaire.john g. | Expérience générale
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!VALERIE A. | Premières impressions
Amazingmichael q. | Premières impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Expérience générale
This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W. | Premières impressions
Great place - thanks!Mat D. | Expérience générale
Le client n'a pas laissé de commentaire.PEGGY S. | Expérience générale
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | Premières impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | Premières impressions
The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.Kasey C. | Expérience générale
I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!Julie C. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCES H. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID L. | Expérience générale
Le client n'a pas laissé de commentaire.julie c. | Expérience générale
The staff here was very friendly, professiona, and helpful!Geneva W. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny C. | Expérience générale
Excellent customer service!!Kristine J. | Premières impressions
Jonathan was extremely helpful!Courtney S. | Premières impressions
The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.Julie C. | Premières impressions
When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.Veronica R. | Expérience générale
Le client n'a pas laissé de commentaire.Magen D. | Expérience générale
Le client n'a pas laissé de commentaire.roy h. | Expérience générale
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.Mark A. | Expérience générale
My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.Omar H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark A. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Magen D. | Premières impressions
Le client n'a pas laissé de commentaire.Marcy G. | Premières impressions
Le client n'a pas laissé de commentaire.Jon-Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Jon-Michael G. | Expérience générale
Store is always understaffed waited over one hour to be helped- 12 customers in line only two people workingGary P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Deokyeong C. | Premières impressions
Le client n'a pas laissé de commentaire.Julie V. | Expérience générale
Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.JOHN D. | Expérience générale
Le client n'a pas laissé de commentaire.Hope M. | Premières impressions
Le client n'a pas laissé de commentaire.Maxwell S. | Premières impressions
good experienceJohn R. | Expérience générale
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas Z. | Premières impressions
Le client n'a pas laissé de commentaire.CINDY B. | Expérience générale
Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.Kenneth O. | Premières impressions
The guys were very helpful and made sure I got exactly what I needed.jonathan w. | Premières impressions
The staff was professional and helpful. Moving out went quickly!Fran K. | Expérience générale
I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!John D. | Expérience générale
The staff at this location are fantastic. Their consistently great service is really appreciated.Craig M. | Expérience générale
Staff and organization very responsive to the individual needs of the customer.Lily M. | Expérience générale
Staff are the bestWesley M. | Expérience générale
Staff friendly, accommodating and very easy to work with. Great facility!Chris R. | Expérience générale
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | Premières impressions
Very clean and well maintained.John Arthur M. | Expérience générale
Nice facilityJohn Arthur M. | Premières impressions
I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.James L. | Expérience générale
Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.Narsing V. | Expérience générale
Excellent facoility and staff .Esther C. | Expérience générale
Everyone at this facility was very helpful, and friendly . Very good experience.Andy L. | Premières impressions
Worked with me and helped me through the entire process.Leland E. | Premières impressions
Very accommodating!Peter K. | Premières impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | Premières impressions
Thank you for your customer serviceCecilia M. | Premières impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | Premières impressions
.Emily C. | Premières impressions
No problems John was very helpfulBert F. | Premières impressions
Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!MICHAEL C. | Premières impressions
Services supplémentaires à cet emplacement
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