Customer service rep named Jon did an exceptional job in helping me re book the uhaul and get everything resolved.Alex O.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Pour nous contacter
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The app check in process is awesomeNicholas B.
Worst experience ever. Gross negligence of maintenance of truck caused me to call roadside assistance. The mechanic found bad leak of grease on drive system - hub or axle, four badly dry rotted tires, and rims that were badly corroded. He said he could not repair and the truck would not have made it out of TN without wheels seizing up and potential catastrophic accident. I would expect nothing less than a Senior Manager calling me and an attempt at partial or full refund. We had to get entire load transferred to a new truck which set our move behind schedule with significant associated cost of missed work and move plans.Bradford P.
Le client n'a pas laissé de commentaire.PATRICE B.
I was treated very well at front desk. Given all the details and instructions. I will give 10 out of 10 and recommend to all.SACHIN V.
The guy that hooked up the equipment seemed unsure of themselves of what he was doing. He needs more training.Hulet T.
Le client n'a pas laissé de commentaire.YOGANANDH P.
Check in wait time was not good but other than that they did a nice job.Daniel R.
Dolly and pad which fixed truck needs to removed , if needed please give and it's occupied space and not able to utilities that spacePARIVENDHAN R.
Le client n'a pas laissé de commentaire.Riane V.
Le client n'a pas laissé de commentaire.douglas E.
Le client n'a pas laissé de commentaire.WILLIAM J.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.JOHN C.
This facility was well lit but incredibly overflowing with trailers and trucks with no clear signage for dropping trailers. I managed to squeeze the trailer into a spot big enough for the drop-off. The after-hours drop-off app needs some serious work. It was very unclear. Then when I got to the "Share My Location" button, the screen just froze and I could do nothing further. I had no idea if the system had logged the trailer in and recorded it as dropped off or not. Having driven 40 min to get there, I wasn't going to haul the trailer away just to bring it back in the morning. So, I left it there and called back at 8:00 am the next day. Was told that the trailer had been checked in and "You're all good." That auto drop-off app is certainly not what I'd call "user friendly" and seems far more complicated than it needs to be.daniel G.
Le client n'a pas laissé de commentaire.MARK M.
I have not received my email receiptTed S.
Excellent service à la clientèleVIRGINIA S.
Le client n'a pas laissé de commentaire.David J.
Great place, made it really easy to hook up and go. Had the required wiring harness for my vehicle and bought that, but they also had any other supplies for moving I could have needed.Joseph S.
Everything went great! Smooth and easy :)Monica A.
Le client n'a pas laissé de commentaire.BRADLEY D.
Le client n'a pas laissé de commentaire.Randall S.
Improve your associates rental knowledge.PAUL J.
Le client n'a pas laissé de commentaire.Myron N.
Staff was great and helpful. Thank you. I'll use that location again.JOSEPH M.
Being a Saturday morning when we scheduled pick up, that is obviously a busy time of day as most people want to move/rent items on saturdays. We spent an *hour and a half* waiting in line and at the counter trying to rent our trailer. That was a whole hour and a half that we lost for loading up our items. Obviously more people need to be scheduled to work Saturday mornings. When we got back to return it, there were loads of people working on returning items. Probably about 5 or 7, compared to the morning where there were 3.MADISON M.
Solo no me gustó el cobro del seguro sin pedirloEdifer r. | Premières impressions
Original appointment time had issues but all resolved and had hitch installedJohn N.
Was late opening that day by about 15 minutes and the online check in was a terrible waste of time.Stephen W.
Have someone at location to answer phone for specific questions, I kept getting transferred to a foreign country where it was difficult to communicate with the broken English language personal that try to understand inquiring location specific question. Never could get location to pickup phone.PAUL D.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.ROGER L.
Le client n'a pas laissé de commentaire.WILLIAM B.
5X8 trailer needed a good wash.FERNANDO N.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Vicki E.
Le client n'a pas laissé de commentaire.DERK C.
Le client n'a pas laissé de commentaire.GLENN A.
Le client n'a pas laissé de commentaire.ERIK F.
The process to rent a U-haul at this location is difficult and archaic. The lack of staff creates long lines and the procedure needs updating. Lastly, the team I interacted with at this location seems to have a "don't care" attitude when it comes to customer satisfaction.MICHAEL W.
The person who helped me was courteous and helpful.DENNIS H.
Le client n'a pas laissé de commentaire.BRIAN L.
Le client n'a pas laissé de commentaire.DAVID V.
Thank you Uhaul staff, you have made this process effortless.ROBERTA B. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY P.
Le client n'a pas laissé de commentaire.Tom H.
I have requested a refund and nobody has called me.Mina Z.
Hitch installation was done expertly. I am very satisfied with the installation. Parking and access into and out of the parking is not very good; however, there is very little that can be done (outside or removing some storage buildings) about this.Stephen S.
Le client n'a pas laissé de commentaire.Jameson M.
Thourogh review of the trailer.GERALD T.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.MARK D.
Le client n'a pas laissé de commentaire.Larry F.
Really good service getting the trailerJames F.
Le client n'a pas laissé de commentaire.Kenneth F.
Le client n'a pas laissé de commentaire.DANIEL R.
Le client n'a pas laissé de commentaire.MICHAEL S.
I left behind a 25 $cylinder lock I called the very next morning immediately and no one could help me also it's 5 days later and I have still not received my 45 $refund from the down paymentNASH R.
The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!colleen c. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD W.
Super friendly and was the easiest drop off!Donnie P.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.Jeremy H.
Too busy ..truck was old and beat up..couldn't get the Mobil check in to work then took too long at counter..over priced for the hassle and old truckJason A.
My receipt said my truck was at one location, the one I chose, and when I got there and clicked the get my truck it said the truck was 20 miles away. 5:30 Friday grrrrrrJohn H.
Le client n'a pas laissé de commentaire.MOHAMED AHMED M.
Le client n'a pas laissé de commentaire.Dax K.
Drop off is too close to road and line backs to street.RUSSELL M.
The location is way too small and very hard to return equipment. I had to sit in the turn lane on the main road for 15 mins before I could return because of spacingScott R.
I've always had good experiences here. The staff is hard working and helpfulAndrew S. | Premières impressions
Natalie was amazing! I returned my rental at a time when the lot was very busy yet she treated me as though I was the only one there. She was incredibly helpful and considerate. Fortement recommandé!REBECCA W.
Le client n'a pas laissé de commentaire.Arthur S.
I needed to change pick up times and was put on hold for over 15 minutes. I ordered packing blankets and was charged for them but did not receive them. One person I talked to told me that they were not even available at this location and that is why I did not receive them. She couldn't credit my account but transferred me to customer service where the wait time was 42 minutes!JULIE C.
Everyone was great. Returning the van and getting recpt were very easy. Next time I need a van, I will definitely go to U HaulJAMES L.
The truck leaked- towards the front by the cab. Several of our items/furniture/boxes were soiled and caused damage. I made the guy aware when dropping off the truck. He discounted our gas charge by 20 $ðŸ™„. He was nice but didn't not show concern for the loss of our items which definitely amounts to well over 20 $.Justin G.
The service at this location sets the gold standard for all locations. Their service was excellent and willingness to help nothing short of amazing I would highly recommend renting from the coil springs location. Brandon and his associates are incredibly service driven. All of them spent so much time to get my move on the road. Thanks for a wonderful experienceSUSAN R.
Le client n'a pas laissé de commentaire.john H.
Le client n'a pas laissé de commentaire.Joshua M. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph T.
Had to go to a separate location to get moving padsBlane H.
Location has become choke point with too much equipment blocking only entry / exitWILLIAM S.
Le client n'a pas laissé de commentaire.William M.
Trailer was very dirty inside. I had to sweep it myself before loading my personal items in it.AIDAN G.
Too busy and hectic. Hard to find parking space by the dock.Benno B. | Expérience générale
Le client n'a pas laissé de commentaire.leonard w. | Premières impressions
I was told that they sanitize between rental and they DO NOT! It was dirty inside.Linda L.
The cargo trailer turn-in went well with a very friendly U-Haul employee. However, the check-in was never finished and I had to call the next day to finish it because I was never emailed a receipt. Also, this location is extremely congested with one narrow entrance/exit sharing space with equipment turn-in lanes full of trucks and folks trying to use the same entrance to get to their storage units.ROBERT B.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.darren G.
Very crowded facility.Jim P.
Le client n'a pas laissé de commentaire.SANTOSH KUMAR E.
Le client n'a pas laissé de commentaire.Faye N.
Le client n'a pas laissé de commentaire.Alfred F.
Issue with 24/7. Returned vehicles blocked access. Had to wait until Employees arrived.Kevin R.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.RYAN F.
It was a very quick overall process.SONYA H.
Le client n'a pas laissé de commentaire.Andrew M.
The Android app does not work. I spent 10 minutes trying to upload the photos but they wouldn't upload. I had to complete my return thru my mobile browser by login to the U-Haul websiteesau S.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Sharon M. | Premières impressions
Staff is very nice and helpfulJAMES P. | Expérience générale
All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.Alicia H. | Premières impressions
Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.Scott Z. | Premières impressions
Le client n'a pas laissé de commentaire.Kristin E. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Expérience générale
Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.ROBERTA B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary Alice W. | Premières impressions
Le client n'a pas laissé de commentaire.Carol B. | Expérience générale
A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!Diane U. | Expérience générale
Everyone was very helpful to us, polite and kind. Excellent service! Thank you!David B. | Premières impressions
We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.VALERIE A. | Expérience générale
EVERYONE was FANTASTIC!!!!!Diane U. | Premières impressions
Le client n'a pas laissé de commentaire.ANNETTE K. | Premières impressions
Le client n'a pas laissé de commentaire.Alberto B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert J. | Expérience générale
We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!Pamela B. | Expérience générale
Le client n'a pas laissé de commentaire.Joy F. | Expérience générale
They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.RANDALL T. | Premières impressions
Le client n'a pas laissé de commentaire.KELLY K. | Expérience générale
Le client n'a pas laissé de commentaire.Mike K. | Premières impressions
Very helpful and friendly staff!Darci P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Excellent job Uhaul! Even used your moving service marketplace and it worked great. Merci!ray r. | Expérience générale
The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.KATELYN K. | Expérience générale
Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.Kandace S. | Expérience générale
Very nice storage and trucks too!ray r. | Premières impressions
I have been there for years. Really a good facility.REAC L. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS K. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth P. | Premières impressions
Le client n'a pas laissé de commentaire.ZACH P. | Expérience générale
No issues....nice storage facility.Robert S. | Premières impressions
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore P. | Online Move In
Le client n'a pas laissé de commentaire.daniel y. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT COE J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Service was amazing!Alberto B. | Premières impressions
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | Premières impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | Premières impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | Premières impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
The facility closed due to snowChris P. | Premières impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | Premières impressions
Le client n'a pas laissé de commentaire.Karen Y. | Online Move In
Le client n'a pas laissé de commentaire.Cassius P. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Expérience générale
Le client n'a pas laissé de commentaire.john g. | Expérience générale
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!VALERIE A. | Premières impressions
Amazingmichael q. | Premières impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Expérience générale
This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W. | Premières impressions
Great place - thanks!Mat D. | Expérience générale
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | Premières impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | Premières impressions
The staff here was very friendly, professiona, and helpful!Geneva W. | Premières impressions
Jonathan was extremely helpful!Courtney S. | Premières impressions
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas Z. | Premières impressions
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | Premières impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | Premières impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | Premières impressions
No problems John was very helpfullisa F. | Premières impressions
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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