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Jermaine HCustomer Reviews for U-Haul Moving & Storage of Coram
Testimonials From Recent Customers
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Awesome staff
Germayne HEveryone was great and helpful
SILVESTRO CVery helpful and courteous person help me.
JAMES PThe staff is friendly and knowledgeable.
LORI K | Expérience généraleEric it was excellent helping with all the papers process thanks!
BENIGNO Mrats pooped and pead Over a lot of my things Uhde all my sons clothes We were never notified that they had an infestation until we moved our stuff in and I had to throw away a lot of things and still no one has contacted me back. I'm about to contact the lawyer.
ricky b | Expérience généralePerson at front desk was very friendly and professional. Kudos!
TIMOTHY EVery easy in and out and extremely helpful getting trailer hooked up and detached. Made it so simple. Will definitely go back when the need comes up to move items again
JOSEPH GERic is a wonderful manager. Always polite, professional and quick! Don't change a thing!
BRUCE DI had a great experience with U-HAUL
STENIO DNothing , everything was EXCELLENT !!
Martin MThe gentleman in the office was extremely helpful. They helped me out of a tight situation and we're going to accommodate me. I would definitely refer them. They were excellent.
ANTHONY JThis was not my original location for pick up. My previous location told me AFTER I had arrived that they didn't have the truck I needed available and there was nothing I could do. After calling U-Haul it was figured out but I had to go out of my way, after wasting time which delayed my entire day. I then had to do a round trip drop off and not drop off at the location I wanted. In the future if a truck isn't returned, you should call the person ahead of time
Antonio BThe staff was extremely helpful and friendly
LORI K | Premières impressionsThe trailer was State of the Art and very well maintained. The staff at the u hual rental center was professional, helpful and courteous.
MARK MI was billed for an entire month that I will not be using my unit. The manager refused to understand my situation. I will not be making it my lies goal discourage all of my friends and family to never use Uhaul again. During my free time I will find places to post Poor reviews and see to it that that 250 dollars that was stolen from me cost Uhaul over 200 000 dollars. Was a loyal customer for years and over a dispute of a DAY I have now seen the light and they are just another big corporation trying to squeeze the hard working american out of money.
Sean L | Expérience généralePlease take note of the following text: "The General Manager, Eric Austin, is very professional and outstanding in assisting with the selection of units and vehicles for rent. Staff should show understanding and empathy for customers' unexpected and unforeseen scheduling mishaps, as these are natural daily human events. Female staff members should undergo further training in professional body language, attitude, and communication when interacting with U-Haul storage renters and customers in general."
CARLOS ORien
WILLIAM CRien
ANTHONY SI've used the Coram location exclusively several times. They are courteous and efficient. The equipment is always in good condition. Keep up the good work.
MARY ENothing at all !! The front desk check woman was great very accommodating and the place was immaculately stocked and clean, professional team of u haul employees. Thank you for service and helping me with my move was alot less stressful !!
PATRICK EThe young lady that helped us with the rental of the storage unit was Awesome. Very efficient and new her craft. Would refer a friend.
Michael G | Premières impressionsAt first I was annoyed but the customer service team was superb, the process is simple to follow and the convenience was phenomenal. I would use this service and recommend it to anyone needing removal service. Great experience.
Pauline-Oral WNothing. Great service and price.
ROBERT MAlways get great service at this location and would see them one million times over.
JANNA MEric is always polite and very professional. He is a pleasure to do business with!
BRUCE DTom and the entire staff at this location are wonderful and go above and beyond to serve customers!!
PATRICK R | Premières impressionsHad the BEST experience after a difficult move from out of state . As a senior, I was especially thankful for Eric's kindness and helpfulness. ⭐️⭐️⭐️⭐️⭐️
Mary D | Expérience généraleExcellent customer service, no improvement necessary. The gentleman that assisted me is an asset to the Uhaul family.
KENNETH JCustomer service is always pleasant and helpful at both store level and phone level. Je les recommande fortement.
LEO AEric was accommodating & knowledgeable. Outstanding assistance
CARLOS O | Premières impressionsThomas Bigelow the associate was a complete gentleman ! He was very knowledgeable,understood my needs for a rental truck and delivered ! He was also a person ! We struck up a conversation on deck building ! Had a few laughs, and made renting the truck very easy ! Also , that Medford location is one of the cleanest , nicest locations I have ever been too ! If I need a rental again, or to recommend, that U- Haul location is it ! Thanks for an easy experience !
CHARLES WNo need to improve service every thing is fine the way it is
MICHAEL MClean, safe and effective environment. The manager there is always working hard, helping his staff, helping customers and making us feel welcome. I've never had a better experience storing my items. I trust this particular location with all of my sentimental belongings because I know that it's in good hands there Eric takes good care of his facility and his staff and treats all of his customers with respect, I can't praise them enough. Thank you for everything.
Jess K | Expérience généraleFriendly customer service would rent again in the future.
Carmetta FAll the employees were very professional and friendly. It was a perfect experience.
Edmund MThe GM who helped at the desk was extremely friendly, knowledgeable, remembered me. Great experience!
Thomas D | Déménagement en ligneMy experience with U-Haul in Coram was great. Had zero problems from beginning to end. Employees were terrific. Also rented a truck from this location, again everything went great. When I returned the truck the gentleman provided me with a much appreciated cold drink, that was very unexpected. Left my phone in the truck and when I came looking for it the gentleman had it ready and waiting for me. Would definitely use this facility again.
William C | Expérience généraleVery friendly and personable. Great overall experience.
Chris LThe gentleman who got me the equipment and showed me was very professional , knowledgeable and easy to engage.
Carl EThe gentleman who helped me was extremely helpful and made the process seamless. I will be back!
Stanley CEverything was fine. Friendly staff. Thanks again!
ROBERTJ MEric, the manager on duty, was great! He knew what he was doing, didn't waste time or effort! What a great front man for the company!
BOB MIt was great from beginning to end. The van I rented was excellent and the drivers seat ultra comfortable and ac strong!! Overall very satisfied. Merci.
jean dPaid over $300 for a rental that was half a day. Manager reached out via email but has not responded. This was not in contract
Charly JThe air conditioner didn't work. Plus, they gave it to me with 1/4 tank, expecting it to be filled to 1/4 tank. I drove 45 miles, put in 6 gallons, over $20 and they wanted to charge me over $30 for not filling the tank. 1st, they can't give me an estimate on mpg. Said "it's a big truck" Total scam. Made a scene, put $2 more gas in, and all of a sudden its fine. Its a total scam! Tried calling the Manager listed on the door, but their voice mail is full and you can't leave a message.... Real professional. Left a message for President also listed on door, but no call back. I'm still waiting for my call back from the manager as my contract is supposed to be on hold... This is the location on Middle Country Rd in Coram or Selden. Horrible experience, amd my Google review will reflect said experience.
Philip GVery friendly customer service
Josh CEric and his staff are great. They are friendly, fast and helpful
KEVIN J | Expérience généraleI have rented 3 trucks within the last year and the first time I had a problem, because the truck overheated (even though it was newer), but the store was very accommodating and worked with me. Other than that, I have had no issues. Eric is so professional and very kind and I have no complaints. The trucks are clean and the process is usually smooth. I tried to check in with the app but its too slow and rather go to the counter if Im able. Would definitely use this location for future use.
Alicia BErick was a wonderful person with great customer service skills on the other hand the poor guy was working by him self because of that there was a little bit of delay.
Walter PEveryone at the store was friendly and helpful. Great team.
Thomas Othink no need, i service was good to me
angelo sLost all my belongings due to rats inside the storage and no one wants to help me.
Maximina R | Expérience généralevery helpful staff
Robert M | Premières impressionsThe app check in function does not work & waiting in line took an extra 20 min.
Lorna CThe African American man Eric who was at the Coram location service desk went above and beyond to make the rental experience a good one!
Robert JEric and team are great. Wonderful experience.
chris d | Expérience généraleEveryone was AWESOME!!!!!
Silvestro C | Premières impressionsGreat serviced even the roadside was good
Valerie H | Premières impressionsExcellent staff, well kept location and rental items and trucks always ready.
Rosa L | Expérience généraleEric Austin is the GM, this man is such a nice guy and works so hard to make sure you're a satisfied customer. Great experience working with him!!
kathleen b | Expérience généraleI had a drive up unit. Kept my motorcycle there. I didn't have much need to interact with staff. However I was always greeted with a friendly smile and a hello. Very friendly staff.
Robert B | Expérience généraleGo to u-haul in coram for all of your needs! I've used the storage and the truck rental here several times. The staff is SO friendly and helpful. Eric is fantastic, Mika is the best! The unity and the facility is always super clean and organized. I genuinely love this location. Great team there!
Michael L | Expérience généraleWonderful experience. Happy I am renting here. Eric was extremely helpful and kind.
kaitlin O | Premières impressionsI do understand that this is a business and they have to make money as well. But they charge you a late fee 2 days after your bill is due. Times are hard and if someone has to wait 3 days for payday in order to pay the unit I feel like that should be taken into consideration. Normally you get at least 7 days before a late charge is submitted. Eric the manager is rude the way he speaks to you is disrespectful. Tom is always willing to help and very nice.
kerry w | Expérience généraleOutstanding customer service 😊
Brenda Y | Expérience généraleBoth the staff for the shifts of Tuesday afternoon after 3 on Nov 28 and Wednesday November 29 were very helpful professional and courteous… Amazing customer service
Rosa L | Premières impressionsI would like to especially point out your excellent employee , I believe his name was Thomas Bigelow, who went far above and beyond in assisting me even after my rental was completed
Janice T | Expérience généraleAmazing service!
CHANEL J | Premières impressionsThe outside of the facility was clean but I had a drive up unit and all of my items were covered in dust. There were huge water bugs and spiders and cob webs everywhere. My bins were covered in dirt and dust. I would only recommend an inside unit.
montreece s | Expérience généraleEric Austin was consistently helpful and available.
Peter E | Expérience généraleWe have been using this location for years for various rentals, Eric Austin is an asset to your company, always knowledgeable and helpful. The Coram facility is the best in the area by far.
Christopher P | Premières impressionsThe staff is always courteous and the hours of operation are convenient.
JAMES w | Expérience généraleEveryone I dealt with were very helpful.
chris t | Expérience généraleTom was very helpful
JOSEPHW L | Expérience généraleErik was very professional and answered all ny question. Tom was the same way. All the women that work there were very helpful and on point.
John B | Expérience généralePlace is well maintained and the staff were very friendly and helpful. Thanks Eric and all the staff. Very happy customer
Annette C | Expérience généraleThe door to the unit still had a lock on it.
willie m | Premières impressionsThe place was well kept if I should used another storage I would definitely use u-haul I’m just hoping the other storage is like Coram but so far I don’t see any fault
ANDREAA P | Expérience généraleDefinitely recommend Thomas for an above excellence customer service.
Nelson S | Premières impressionsThe staff at this facility were the kindest hard working and absolutely the best I have moved many times over the years and have never had a more helpful more understanding and more kind staff then I did at this facility if I had it might have made it easier on my fiancee and I . A job well Done by Tom and I am truly sorry his co worker as I have forgot her name I have never been good with remembering them ,reguardless they both went above and beyond thank you both and thank you U Hual for making a very difficult time a little easier for .keep up the great work Joseph Lorch
joseph l | Premières impressionsThe staff was very helpful Tom B in particular. It was great to be in a place where my things were safe and the staff so accommodating.
donna a | Expérience généraleGreat staff, great setup, great technology from box designs to parking lot and showroom
FRANK F | Premières impressionsTom Bigelow and Eric Austin are the best Uhaul reps I've ever worked with. I have told them that they should train all the other locations about customer service.
Rich F | Expérience généraleTo who this making sure I know at the corn facility there's a gentleman named Tom Bigelow and he has been a major help in getting all three of my lockers and also this will be my second truck rental but even though I'm moving I'm still getting a locker at Coram Ny
Franklin F | Premières impressionsAside the fact the unit I “reserved” was unavailable the day before I moved in the gentleman who helped me was very nice.
chris d | Premières impressionsThe young lady who processed my check-in was awesome....
TREVOR G | Premières impressionsEric and his staff were quick, friendly and knowledgeable. I have used this location for several years and drive past 3 other U-Haul rental locations to go to them. They are responsive and always have clean, well maintained equipment,
kevin j | Premières impressionsThe gentleman at the desk was so helpful , answered all my questions and is a great representative of your company.
Priscilla O | Premières impressionsGreat service at the front desk.
Robert C | Premières impressionsVery nice friendly atmosphere
VERONICA L | Premières impressionsStaff was very professional
Eddison C | Premières impressionsEric the manager is so efficient and helpful. Eric makes you feel welcome as a customer and he is eager to help and answer questions.
Kristie P | Premières impressionsGreat guys, all three I worked with, great
Damon G | Premières impressionsThe staff is very knowledgeable and helpful...
George o | Expérience généraleI have used three different storage facilities over the last 20 years.and U-haul by far has been the best I have used. The units are the cleanest and very secure. The staff is very friendly and helpful.
wayne j | Expérience généraleStaff was very helpful, friendly and professional.
wayne j | Premières impressionsYoung man was amaziNg
Kelly B | Expérience généraleYoung man at the counter was amazing!
Kelly B | Premières impressionsThe gentleman who helped set up my account was so helpful and knowledgeable and guided me to the best unit and truck rental. The unloading of my things was so simple because of the help we had from the workers at the facility. They were all amazing, respectful and very kind.
Dawn G | Premières impressionsCoram staff very helpful friendly and kind !!
cheryl e | Premières impressionsEveryone we encountered was incredibly nice and helpful! This process was made so easy by both the manager and all of his incredible employees.
colin s | Premières impressionsThe truck rental and storage option is very convenient and economical.
Valerie R | Premières impressionsI first called the Coram location to inquire about a storage unit and had the pleasure of speaking with Arron, the location manager. We spoke briefly over the phone and I figured it would be easier to go down and speak to him in person since I work riguht up the road and had a lot of questions. From start to finish, Arron was so friendly and helpful. We discussed my upcoming move and what would be best for me and my current situation, and I left there feeling confident that my personal belongings were in good care. Thank you, Arron! Moving can be stressful and you made this part easy and painless. Would 10/10 recommend anyone looking to rent a Uhaul vehicle or storage unit!
Angela O | Premières impressions