Évaluations des clients U-Haul Moving & Storage of Coram

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Coram

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Lisa B. le

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Le client n'a pas laissé de commentaire.

LIZ S. le

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More staff in the morning for pickups. Line is too long. I spent 2 hours on line last week only to be told that the truck.i rented was unavailable and they had no truck. Customer service disconnected my call so many times I gave up on trying to be compensated.

Christopher S. le

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Fix equiptment

Lisa B. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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I arrived at 10:45 for an 11:00 reservation. I waited for over 1 1/2 hours on line . I had helpers waiting at my house that I was paying by the hour. I went 1 mile over the 45 miles that was aloud and you had the audacity to charge me .43 cents. The least your company could have done was give me a 10% discount to cover the cost of the movers I had to pay . Also maybe train your employees on how to communicate with the customers waiting in line for almost 2 hours . He obviously gets paid by the hour because he didn’t say a word to anyone and worked very slowly . I would not ever use you company again and plan on writing to your corporate office . I can be contacted at 631 - 645 -8165

Robert L. le

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I waited in line for 2 hours for a reservation. I did the express check in the night before and still had to wait 2 hours. I only used the truck for 90 minutes, was so disappointed that my day was wasted standing in line.

Kathryn B. le

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Awesome experience. Thank you

Robert R. le

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Le client n'a pas laissé de commentaire.

Fuente D. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Not charge for an extra day when a trailer is returned a little late. Especially when the customer is given a trailer with 4 tires under 30 psi and had to hook it up themself

Thomas C. le

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Very helpful and accommodating staff. Great and friendly phone customer support as well.

Frank L. le

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Everything was spot on! Staff attentive and awesome to work with

Brian M. le

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! person on a busy saturday? on line over 35 minutes . and im overcharged. im a member of BBB i will inform if i dont get satisfaction

Hector V. le

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Keep up the good work

Joseph F. le

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Counter person was very nice. Problem was I reserved a 12’ trailer Online for 7am and the only one they had wasn’t due back till 9:30am. I was never told this.

John D. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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This location is understaffed

Joann P. le

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I have used this location at least 10 times over the years, moving myself and other family members and I never had any problems before now. We have used everything from 25ft trucks to the cargo vans. We rented a cargo van this weekend to buy a couch. We went 11 miles, had the vehicle for less than 2hrs, and the person behind the desk charged us for 3 gals of gas @ $4.25 a gal. There is no way we used 1 gal of gas, never mind using 3 gallons, in a gasoline fueled cargo van. We were completely ripped off, I emailed back to the email I recieved with the receipt, asking for an explanation and recieved no reply. I told him at that time in the store that if he felt we needed to be charged for gas, after only 11 miles, then charge me for 1 gal, but he fought with me, in front of other customers who agreed with ME that what he was charging me was basically THEFT, and still got away with charging me for 3 gallons of gas. I guess your econo Cargo vans that you advertise get 20mpg, really get less than 4 mpg? Shame on him, and shame on Uhaul for not responding to a repeat costumer, and allowing a shady character to work for you. I will never use this place again. What a shame all around.

Clementina B. le

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Please Oh Please, KEEP UP THE GREAT WORK!!!

Jody S. le

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Had 7am appointment,. ,Had to wait for 30 minutes for employee to show up. He told me I had to get the truck back by 6pm or pay a fine. I got there at 6:45 and was in a tizzy, but the person who checked me in said all was fine. .

LaQuea W. le

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Everything was great. The associate that helped my family was a complete professional

Tony F. le

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My initial reservation was triple booked !!!! I had to reschedule my plans and pick up the trailer the next day. When i returned the trailer earlier then i was suppose to i was then charged for an extra day. When i called to ask why, i was accused of parking the trailer incorrectly (which i did not) then i was told to call back the next day to get a refund. This is unacceptable. Also the trailer was missing one of the rear safety chains to secure the vehicle properly.

donna G. le

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Clean facility. Could use a ramp near load and unload area

Theodore K. le

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Your app sucks. Wastes a lot of time. Don't let the customer book a vehicle that you don't have and then call them to tell them it is unavailable. Second time this has happened to me. Unhappy with booking through the app. If you are going to send me to a dealer two towns away then you should be giving me a discount not charging me the extra mileage to go between my home and your shop twice. Today I paid for 14 miles that I should not have had to pay for had the vehicle been available where the app said it was. I could have changed dates or something but how would I know when a vehicle is actually available in my town if you always say it is when it isn't. Also, It should not take 30 minutes to pick up a vehicle. Shorten the process!

Stephen H. le

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Your customer service representatives were rude and misinformed. The person I spoke with at your store called me a liar when I told him I didn’t use certain pieces of equipment. I will never go back somewhere the people treat me in such a way.

Chris E. le

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Thet Took a few hours to unlock the storage unit and I had people waiting around ready to help me move. Other then that so fare so good.

Robert B. le

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Smile more!

Joseph S. le

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Le client n'a pas laissé de commentaire.

Danny L. le

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Le client n'a pas laissé de commentaire.

dan O. le

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I am not sure why I was charged for two days of rental when I had the trailer for less then 24 hours. Picked up a little after 10 am Saturday morning and was back at Uhaul a little before 9 am on Sunday. It says 9:17 am but there was only one rep there and he was busy helping people inside and no one was there at drop off. So then I am waiting about 20 minutes for help.

Gavin D. le

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Le client n'a pas laissé de commentaire.

donna G. le

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Have the appropriate vehicle that corresponds to the confirmed reservation.

Michael C. le

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Customer service when picking up the truck was terrible. I waited in line for nearly an hour for the one employee to get me set up, even after I had completed the reservation in advance online. The employee said there was no Wi-Fi in the building which impeded his ability to help the many customers waiting in line. I was very disappointed in the service overall and would not recommend this U Haul location to anyone.

nicole P. le

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Awful experience and awful customer service

James C. le

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Tetris movers team of 2 deaf men can and should not be allowed to move furniture. They cannot coordinate with each other.

DOMINICK P. le

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Le client n'a pas laissé de commentaire.

SELMAN K. le

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Everything was perfect

Robert L. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Victoria W. le

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Very good customer service

Derek J. le

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.

STEVEN M. le

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The staff is excellent... especially Lauren The manager.

CHARISSE B. le

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👍🏽

Stefan m. le

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Lauren was very helpful and courteous.

Maria F. le

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Thanks!

Lisa S. le

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The staff is very helpful and went above and beyond for me. First, they were able to get me a replacement Ubox and moved my things free of charge when the original Ubox was broken.

DAVID H. le

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Unit hours suck

ROBERT B. le

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Everything we had in storage was well protected and we felt confident that our items were “in good hands.” Everyone in the office was pleasant, helpful and great to work with.

MARGARET N. le

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The reason for my move out was I was tired of my items getting wet. This occurred 3 times in 2 units. Now some stuff is ruined and the rest smells. Didnt get much satisfaction or sympathy from staff.

James A. le

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Couldn’t have been better!!!

charles h. le

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The employees were very helpful and courteous. Thank you.

Michael I. le

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Mandatory insurance fee is absolutely absurd.

Janene C. le

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Respectful

Teresa C. le

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This was the first time I had used any U-Haul storage and the staff at Coram suggested ways to make my experience very smooth. I highly recommend them!

DONALD T. le

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Ok

susan D. le

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I cannot say anything bad about Coram. They did a great job.

LYNDA O. le

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Thank you for keeping my property safe.

ian w. le

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Great

sal c. le

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Very helpful manager and employees, very clean facility, very clean and great running vehicles and equipment. I would recommend U-Haul Storage to all my friends and family. Best Regards Sal Castelli

brittany p. le

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I will never use this facility again. a complaint has already been submitted

frances a. le

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Got charged for a full month when only 4 days into the month when moving out

deborah m. le

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My ratings are based on the experience with staff. They staff, in general Lauren was unprofessional and treated me below acceptable standards. I have written letters to the company to no avail.

william m. le

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All services through this office have been great. I will continue to go there for my U-Haul needs.

Steve M. le

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Lost almost my whole storage unit due to mold and flooding.

MICHAEL B. le

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The storage space rental price was getting to high for me to store my things. That’s why I left

Yves F. le

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Thank you

Kenny M. le

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Easy to use with helpful staff. I always use uhaul.

BILL C. le

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.

OMAYRA P. le

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It was a very well run facility. I would definitely use uhaul storage again

melody w. le

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Some of the staff was very unprofessional and down right rode. They would be the only reason I would not recommend a friend.

SUSAN F. le

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Other than the fees going up every year it was a great storage facility

Kenneth F. le

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Everything about the place was great. You have an awesome team there!

Howard C. le

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With the exception of a leak last July a very efficiency storage operation

Peter D. le

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Convenient & great staff.

kathleen v. le

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Great prices and friendly professional employees.

Shaniesha C. le

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I was they're to rent a unite. The peron who helping me name was Tristan he rent me the wrong unite. After he was finish and was helping me to check in he realized it was wrong.waiting on my refund st

William B. le

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The people are great . Staff is top notch!!!. We had water damage to somethings we had stored in the unit. Waiting to see the outcome. Staff was completely honest and let me know a sprinkler pipe was