Customer Reviews for U-Haul Moving & Storage of Coram

3 638 évaluations

532 Mdl Country Rd   Coram, NY 11727
(3/4 of a mile East of Route 83)

(631) 732-8188

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(631) 732-8188

532 Mdl Country Rd
Coram, NY 11727
(3/4 of a mile East of Route 83)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

See above.

Milton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael g.  |  Expérience générale 
Évaluation :
5

Great customer service!

CRISTIAN O. 
Évaluation :
5

Nice service

yordy R. 
Évaluation :
5

Excellent customer service Eric was outstanding !!!!

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK W.  |  Expérience générale 
Évaluation :
5

I had several issues with my pick up and drop off times and the staff was very accommodating

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE H. 
Évaluation :
5

Tom the customer service rep was courteous and professional. A very good experience from start to finish.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Super friendly workers created a hassle free experience. I will use u haul from now on!!

Craig S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
4

The locations were both fine. However, my overall experience was subpar at best. When I was given a quote for my overall price, and then verified my quote on the second call, the agreement was for the truck, tow dolly and the utility dolly. When I picked up the truck (tow dolly was at a different location) I asked the lady when I made the payment is this is the payment for the truck, tow dolly, and utility dolly, plus I added the $85 insurance. She told me it was and if they try to charge me when I pick up the dolly then they will have to call the customer service line to fix it. I was charged when I picked up the tow dolly and the employee could not reach the customer service line. I needed the dolly so I had him charge my card assuming it would just deduct the charge from the original charge. That did not happen. When I called customer service myself to fix everything they basically just told me that I was wrong and the price I was quoted for was just the truck. I asked why the person on the phone told me it was the quote for everything and they did not have an answer for me. When I asked why the first pickup location lady told me it was the total including the tow dolly, they did not have an answer for me. Please have someone call me so we can work this out

Tanner G. 
Évaluation :
5

I will not use U-Haul in Queens ever again. Although the representative at the Woodside location was very helpful, my experience with U-Haul as a whole was really frustrating. Our pickup location was changed without any text, email or phone call notifying us of the change. I asked for a 6am truck share pickup but because the location was changed, we had to wait until 7am for the store to open to get the keys. We waited outside of the woodside store for an hour until it opened. That severely impacted our day as we were getting the keys to our new home at 9am and wanted to move our things in right after receiving the keys. Needless to say, we did a lot of unnecessary traveling. After picking up the truck, we had to leave it in queens, drive to Suffolk, get the keys to our new home, drive back to queens, pack the U-Haul and then drive back to Suffolk. Absolutely terrible experience. The only positive experience I had was with the representative at Woodside helping me get the truck and leaving the truck in Coram. That's it.

Kalina G. 
Évaluation :
1

The lock box for my key was blocked off with cones so I couldn't tell it was there, they didn't give us the furniture dolly that we payed for, the truck was not full when we picked it up and they still charged us $20 for it not being full. Why should we have to put in more gas than what was in it when we picked it up? They were also very rude

Nicole S. 
Évaluation :
4

The biggest problem is no one ever yold me and I didn't see on the website that I couldn't finish my on-line self check-in. Until the time of the start of the rental even though I was inundated with text messages telling me to complete the check-in process.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
5

Excellent

Jeffery H. 
Évaluation :
5

Really nice guy. In and out in 5 minutes

Christopher L. 
Évaluation :
5

Employee very helpful with everything

Roger L. 
Évaluation :
5

Excelent customer service!!!

Marisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chang mo J. 
Évaluation :
5

Staff was very helpful, friendly and professional.

wayne j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marthe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
1

Tried to charge me for 750 miles for two hours of renting. Does not make sense

Jared H. 
Évaluation :
5

Everyone was very friendly and did a great job thank you very much

brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
3

Customer relations training for new employees. I was supposed to return an auto trailer at 7pm. I knew I wasn't going to make it so I called the store. Spoke with a man and explained the situation, he said I could drop it off that night and auto checkout or come by the next day and drop it off. He also said I would be charged for an extra day for missing the drop-off time. I understood and was OK with it. Great experience. About 30 minutes later I received a call from the same store, this time a female employee. She asks where I am and that they were expecting me. I explained to her that I just called and spoke to someone and already straightened it out. She then grills me on who did I speak to, nobody there knows anything about me being late. I said a gentleman and she says there are 3 guys that work there, who? I said I didn't know. She asks where I called and I give her the store number. She says well there is a guy here waiting to rent the trailer. I again say I won't be there before the store closes. She says we'll I guess there is nothing we can do about it. Have a good day. Complete opposite experience from the first employee and soured me on future rentals from this store and possibly uhaul in the future. Never had an issue before last night and I've been renting trailers multiple times the past 4 years moving kids back and forth to college.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rakesha D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
5

Pick up and drop off was easy... Thank you!

Donna M. 
Évaluation :
5

Everyone at this location was super friendly and efficient

Shawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

Fix the alignment in the truck that I used, and also easier to turn mirrors. I could not move the mirrors and because of that I couldn't drive on the highway and it took me longer to move. Because I couldn't see out of the mirrors. That wouldn't move.

Christina R. 
Évaluation :
5

Your staff is well trained, keep up the good work.

Adalberto M. 
Évaluation :
5

The location staff & manager were incredible and extremely accommodating. They went above and beyond to help us.

Lucas G. 
Évaluation :
5

Young man was amaziNg

Kelly B.  |  Expérience générale 
Évaluation :
5

Young man at the counter was amazing!

Kelly B.  |  Premières impressions 
Évaluation :
1

This was by far the worst experience of my life

Dylan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
5

The gentleman who helped set up my account was so helpful and knowledgeable and guided me to the best unit and truck rental. The unloading of my things was so simple because of the help we had from the workers at the facility. They were all amazing, respectful and very kind.

Dawn G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENBRIAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie M. 
Évaluation :
5

Tom was super helpful with the entire rental experience, got processed and quick hook up of equipment. Hopefully I'll be able to rent from this location next time.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Coram staff very helpful friendly and kind !!

cheryl e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

I always had a great experience. Thanks

WALENTY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuwaan M. 
Évaluation :
5

Some how Adjust the mirrors can be done by customer

John H. 
Évaluation :
4

double-check to make sure all additional items are included (like pads). but overall, very good.

Alan K. 
Évaluation :
5

They were awsome

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Quick and easy process. Whole experience was excellent from reserving online all the way to drop off. Malik Austin was great. He was professional and helpful. He made the experience go smooth.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
1

The trailer was hooked up by Uhaul employee. While driving on highway the pin fell out of trailer hitch almost causing a major accident. When I called u haul roadside I was told my wait time to speak to a rep would be 45 min. I was in the middle of the meridian on an extremely busy highway . very dangerous. I called the local shop and all the guy was worried about was being blamed for what happened . he repeated over and over there was nothing he could do. Told me to go to Home Depot and buy a pin. My vehicle was in the middle of a highway with no way to work on it. This was the most terrifying experience me or my family have ever experienced and u haul could care less. What we went through to get that trailer out of there was unreal and with zero help or care for me or the people behind us that could have been hurt by the failing u haul equipment or the incorrect installation of the equipment my u haul employees who just don't care.I will be following this up to the highest level.

Chris B. 
Évaluation :
4

My experience with Malik, the rep at the location on Sunday morning, was good. So was the help of Brenda, the phone-rep who helped me when I returned the truck but was unable to use the app. The only problem with the truck--but it is serious--was the condition of the *headlights*. They were very dim and misaligned (pointing downwards right in front of the truck). This made driving dangerous in the dark.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold P. 
Évaluation :
5

Car had engine light on. Brakes were low. Old truck. Uncomfortable seats

Nidia F. 
Évaluation :
5

Quick and easy to make drop-off. Friendly and helpful.

Paul B. 
Évaluation :
5

This was the best rental experience. Very professional and courteous. Extremely satisfied

Melissa S. 
Évaluation :
5

Excellent customer service Quick and professional

Frank N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny B. 
Évaluation :
5

Great service

Roderick W. 
Évaluation :
5

Malik was very professional, friendly and helpful!

JACQUELYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
1

Apparently I was charged for fuel. When I in fact replaced the fuel that was consumed during usage of the vehicle. When I explained this to the representative. She asked me if I took a picture prior to using the vehicle. Seriously?! A company as big as uhaul is unable to maintain accurate records?? Very disappointing. Will utilize another company for future needs.

SHEIKH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

U haul was very helpful to my difficult move,,excellent service,,staff very professional

MICHAELRENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RichardA D. 
Évaluation :
5

Quick and easy.

Grace J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

excellent service. efficient and professional

DANIEL F. 
Évaluation :
5

The young man that helped us was so wonderful, very kind & personable. Such a pleasant experience!!

Salvatore L. 
Évaluation :
5

The general manager was very helpful.

Julie E. 
Évaluation :
4

Not much. The attendant was helpful and pleasant.

sharon C. 
Évaluation :
1

Truck had less than quarter tank of gas, brought it back where the needle exactly was, associate wanted to charge me more money for brining truck back with less than I left with which was not true, he asked if I took a picture of gauge before leaving, I said no and told me it's my fault because I don't have proof, so I key with truck to add more gas yet again, I drive 17,5 totally during the rental and put over 5 gallons of gas in truck, don't make any sense, very unprofessional and poor customer service

Joe M. 
Évaluation :
5

Courteous, professional service

robert J. 
Évaluation :
5

Is good

FRANCISCOANTONIO R. 
Évaluation :
1

Dealt with rude manager Eric.... Basically called me liar... His employees promised something and had call corporate to get revolved. Wont rent there again

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Charlie was the man who helped me and he was BEYOND helpful. Couldn't have asked for a better experience - thank you so much!

Valerie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen B. 
Évaluation :
5

Only problem with rental experience was the car tow dolly, the design is horrible, where the front tires of the car you were towing set onto the dolly, that portion should not be allowed to swivel, but in the design it swivels. Making backing up next to impossible…..

mark L. 
Évaluation :
5

All was well done . Quick, friendly service. Got what I needed. Thank you.

Dana K. 
Évaluation :
5

Mr Williams, Eric, Malik and Tom gives Excellent outstanding respectable services very friendly and professional

Wellene W. 
Évaluation :
5

Excellent customer service

Eric F. 
Évaluation :
5

Nothing you guys were perfect thanks

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

The service is excellent and the employers are very helpful and professional.

Benjamin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edvin A. 
Évaluation :
3

Trailer had a broken extension harness for the lights. After buying my own extender, the trailer only had brake and turn signal functionality. The tail/clearance lights never worked.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lydell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Everyone we encountered was incredibly nice and helpful! This process was made so easy by both the manager and all of his incredible employees.

colin s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocco m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENT M.  |  Premières impressions 
Évaluation :
5

The truck rental and storage option is very convenient and economical.

Valerie R.  |  Premières impressions 
Évaluation :
5

I first called the Coram location to inquire about a storage unit and had the pleasure of speaking with Arron, the location manager. We spoke briefly over the phone and I figured it would be easier to go down and speak to him in person since I work riguht up the road and had a lot of questions. From start to finish, Arron was so friendly and helpful. We discussed my upcoming move and what would be best for me and my current situation, and I left there feeling confident that my personal belongings were in good care. Thank you, Arron! Moving can be stressful and you made this part easy and painless. Would 10/10 recommend anyone looking to rent a Uhaul vehicle or storage unit!

Angela O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vincent m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricardo R.  |  Expérience générale 
Évaluation :
2

Whenever I tried to set up auto payment shortly afterwards there was fraud on my checking account somebody in the facility is stealing credit card numbers

roberto b.  |  Expérience générale 
Évaluation :
5

Great experience!!

Chris S.  |  Premières impressions 
Évaluation :
5

The employees are always very friendly and always ask me if there’s anything I can do to help me they would appreciate that very much

jo s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luba L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley N.  |  Expérience générale 
Évaluation :
4

I was told i was gonna get a 15x9 then it was rented out and i had to pay for 2 9x9 and was given "first month free" even though i was already going to rent a truck and the promotion was first month free. Womp.

daniela s.  |  Expérience générale 
Évaluation :
3

Rat droppings in boxes, items eaten into, rat urine, ruined items

ejiro u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley N.  |  Premières impressions 
Évaluation :
4

My account was not closed out the day I moved all my storage . My credit card was charged a extra month. It eventually was taken care of after I called U-Haul but the fact that it was left opened and I was charged a extra month made the difference of a 5 star rating and a 4 star rating. Otherwise all in all I would still recommend U-Haul in Coram to my friends. 4 Stars

Eddie C.  |  Expérience générale 
Évaluation :
5

Courteous & professional

julio r.  |  Expérience générale 
Évaluation :
1

Everything was perfect besides the actual storage animals got in and chewed through the items we had stored and pooped on everything we had to throw out most of our items

Marie L.  |  Expérience générale 
Évaluation :
5

Well run. Very professional!

julio r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S.  |  Premières impressions 
Évaluation :
5

Erick is the nicest kindest person

KELLY B.  |  Premières impressions 
Évaluation :
5

I would only add one thing... There were some puddles on the ground of the interior first floor near the units. They seemed to just be in the hallway though, so that is why it hasn't affected my review. Other than that, very good process for me.

Deniz K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jo s.  |  Premières impressions 
Évaluation :
1

By far the most unprofessional experience I've had with a business to date because of the poor customer service your employee Eric Austin & Scott have provided. Eric Austin threatened and challenged me plenty of times to a fight in which I would not of been scared one bit of this little guy but I was in the process of moving furniture into storage with my family. This guy was acting as if we were on the street and even told me let's walk down the block off camera and handle it. I am 33 yrs old with 2 children & I can't believe I had to deal with this poor customer service from your company. Had I not been with my nephew and family things probably would've went a different route to teach him a lesson but I'm glad I kept cool and got my storage and got out of there. The topping on the cake as I was moving all of my storage into unit another customer comes around the corner in the biggest box truck you have and tried to cut the corner to short and smashed and swiped the whole front of my uhaul truck that was totally off with no key in it in park. This was the worst experience I've had recently with a business and most of it was due to poor customer service, one of the main things that draws attention to your company you guys shouldn't be pushing customers away based on your staffs attitude. I know Aaron personally from past business and he would've never gave me this type of customer service. I'm very sorry that you guys have to deal with these type of comments but I'm sure it isn't the first based off of his short temper and attitude.

RICHARD II T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa M.  |  Online Move In 
Évaluation :
1

The building my unit was in smelled like urine. There must be a person living in there. This is why I couldn't continue business with you guys. I did inform staff.

SEAN R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zaid A.  |  Premières impressions 
Évaluation :
4

The UHAUL representative was very helpful! The unit was cleaned when he walked me to it (not his fault) and when he couldn't find another clean unit, he cleaned it himself. The unit did smell like hay but I know that was no fault of him so although that was the case, the representative was so helpful hence the above average rating.

JAIMIES J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleni c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Everyone was always courteous and helpful.

JOHN G.  |  Expérience générale 
Évaluation :
3

The online check in process seemed easy but I arrived to the unit after closing. It took a while to figure out how to get into the building as I was trying to access the slide doors when Afterhours the manual entry door is the only point of access. It would have been nice to know that. Also, once I got in there was a locked padlock on my door so I couldn't get into the unit anyway. That was very poor. When I tried explaining that to the rep the next morning he wasn't understanding what I was saying even though there is no clearer way to say there was a locked padlock on my storage unit and I couldn't get in. That was very disconcerting but he was helpful and once he understood what was going on he unlocked it.

Michael A.  |  Online Move In 
Évaluation :
4

I know in business: payroll is your only controllable expense , trying to figure out your busy times could be a challenge! I'm saying that , there are some days when the facility is short staffed and the wait in the office is a little long. Still my overall experience was great. Those times when you were short staffed, the employee that was there was doing a good job.

JOHN G.  |  Expérience générale 
Évaluation :
5

My experience with this facility and especially its staff exceeded all of my expectations. Every single person I dealt with went above and beyond to help me with anything I needed. I will definitely be using them again and would highly recommend them to anyone.

John V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel H.  |  Premières impressions 
Évaluation :
5

The service rep very informative and knowledgeable gave me peace of mind. Believe his name was Eric informed me no worry as units not available but went above to contact me and keep me in the loop. Yes everything worked out well. Thank you guys stay heathy safe and enjoy the Holiday's to come . * RIOS family

tony r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle g.  |  Premières impressions 
Évaluation :
5

The staff at the Coram location are very helpful and friendly.

ALANNAELLICE F.  |  Premières impressions 
Évaluation :
5

Your Staff is very knowledgeable and helpful.

tony r.  |  Premières impressions 
Évaluation :
2

The storage was clean and the gentlemen was friendly but my overall experience with Uhaul was a disgrace I would never recommend them to anyone They dont keep their word. If you book a truck in advance it doesnt mean anything because up to the last minute they change your order It was a great inconvenience and a supervisor never called me back when i requested. They only send emails saying they cant do anything for me

Melinda S.  |  Expérience générale 
Évaluation :
2

Been a client for many years there was water damage in unit that I was never notified of so I lost a few things , thanks , when I closed out I asked if there was a partial refund for the month and was told I was already out of the system and the person who closed me out said they didn't know . I called the main number waited on hold for 20 minutes , was told to call another number which I did , and was told to call the manager of the Coram location I was in , the manager was not in , no callback , no response .

MATTHEW M.  |  Expérience générale 
Évaluation :
5

All your people were fantastic!

Anthony W.  |  Expérience générale 
Évaluation :
5

Very friendly staff, the facility was always clean.

Madeline D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert e.  |  Expérience générale 
Évaluation :
5

These guys were top-notch, hands down. Aaron helped me out in the morning after the app screwed up my reservation (corporate needs to look into that, cmon guys). You could tell Aaron knew the place inside and out. He was super nice, quick and got me in and out with the truck I needed and had an awesome attitude the whole time. Then the gentleman at night of whom I worked with to get a larger storage space and turn my truck in could not have been more pleasant or helpful. I wish folks I dealt with at my workplace were this good at what they did. I'll use the Coram office anytime I move my stuff in the future, and will recommend to friends and family. Well done, gents!

Carl F.  |  Premières impressions 
Évaluation :
5

Great team there and very polite employees. When ever I need to tow or store things this is the location to go to. Nothing but good things to say about them.

Harold T.  |  Premières impressions 
Évaluation :
5

Nice workers

Theodore C.  |  Premières impressions 
Évaluation :
5

When I first rented the storage unit I 100 question to asked, it turned out I didn't have to asked none of my questions. The manager was very acknowledge and explain all. Very nice and well kept, clean storage units.

helena b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Silvia D.  |  Premières impressions 
Évaluation :
5

I had an easy time both getting a storage unit and moving in. I appreciate the cleanliness of the facility and bright lights.

Dianna L.  |  Premières impressions 
Évaluation :
5

This rental occurred as a result of the Covid19 outbreak. U-haul was extremely helpful in getting our son back from college during this unprecedented time. Merci

Richard C.  |  Expérience générale 
Évaluation :
3

Bad customer services

AZIM s.  |  Expérience générale 
Évaluation :
5

Excellent

marjorie l.  |  Expérience générale 
Évaluation :
5

Always helpful staff and easily accessible unit/facility, thank you.

Florence F.  |  Expérience générale 
Évaluation :
5

Ft safe and secure with my things there. Staff always promptly helpful.

shawmeeka r.  |  Expérience générale 
Évaluation :
5

Awesome experience. Thank you

Kathryn B.  |  Expérience générale 
Évaluation :
4

Clean facility. Could use a ramp near load and unload area

donna G.  |  Expérience générale 
Évaluation :
3

Thet Took a few hours to unlock the storage unit and I had people waiting around ready to help me move. Other then that so fare so good.

Chris E.  |  Premières impressions 
Évaluation :
5

Very good customer service

Victoria W.  |  Expérience générale 
Évaluation :
5

.

Derek J.  |  Expérience générale 
Évaluation :
5

The staff is excellent... especially Lauren The manager.

STEVEN M.  |  Expérience générale 
Évaluation :
5

👍🏽

CHARISSE B.  |  Expérience générale 
Évaluation :
5

Lauren was very helpful and courteous.

Stefan m.  |  Premières impressions 
Évaluation :
4

Merci!

Maria F.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and went above and beyond for me. First, they were able to get me a replacement Ubox and moved my things free of charge when the original Ubox was broken.

Lisa S.  |  Expérience générale 
Évaluation :
3

Unit hours suck

DAVID H.  |  Expérience générale 
Évaluation :
4

Everything we had in storage was well protected and we felt confident that our items were "in good hands." Everyone in the office was pleasant, helpful and great to work with.

ROBERT B.  |  Expérience générale 
Évaluation :
2

The reason for my move out was I was tired of my items getting wet. This occurred 3 times in 2 units. Now some stuff is ruined and the rest smells. Didnt get much satisfaction or sympathy from staff.

MARGARET N.  |  Expérience générale 
Évaluation :
5

Couldn’t have been better!!!

James A.  |  Premières impressions 
Évaluation :
5

The employees were very helpful and courteous. Merci.

charles h.  |  Premières impressions 
Évaluation :
2

Mandatory insurance fee is absolutely absurd.

Michael I.  |  Premières impressions 
Évaluation :
5

Respectful

Janene C.  |  Expérience générale 
Évaluation :
5

This was the first time I had used any U-Haul storage and the staff at Coram suggested ways to make my experience very smooth. Je les recommande fortement!

Teresa C.  |  Expérience générale 
Évaluation :
4

Ok

DONALD T.  |  Expérience générale 
Évaluation :
4

I cannot say anything bad about Coram. They did a great job.

susan D.  |  Expérience générale 
Évaluation :
5

Thank you for keeping my property safe.

LYNDA O.  |  Expérience générale 
Évaluation :
5

Excellent

ian w.  |  Expérience générale 
Évaluation :
5

Very helpful manager and employees, very clean facility, very clean and great running vehicles and equipment. I would recommend U-Haul Storage to all my friends and family. Best Regards Sal Castelli

sal c.  |  Premières impressions 
Évaluation :
1

I will never use this facility again. a complaint has already been submitted

brittany p.  |  Expérience générale 
Évaluation :
1

Got charged for a full month when only 4 days into the month when moving out

frances a.  |  Expérience générale 
Évaluation :
1

My ratings are based on the experience with staff. They staff, in general Lauren was unprofessional and treated me below acceptable standards. I have written letters to the company to no avail.

deborah m.  |  Expérience générale 
Évaluation :
4

All services through this office have been great. I will continue to go there for my U-Haul needs.

william m.  |  Réservation 
Évaluation :
1

Lost almost my whole storage unit due to mold and flooding.

Steve M.  |  Expérience générale 
Évaluation :
3

The storage space rental price was getting to high for me to store my things. That's why I left

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Merci

Yves F.  |  Expérience générale 
Évaluation :
5

Easy to use with helpful staff. I always use uhaul.

Kenny M.  |  Expérience générale 
Évaluation :
4

.

BILL C.  |  Expérience générale 
Évaluation :
5

It was a very well run facility. I would definitely use uhaul storage again

OMAYRA P.  |  Expérience générale 
Évaluation :
3

Some of the staff was very unprofessional and down right rode. They would be the only reason I would not recommend a friend.

melody w.  |  Expérience générale 
Évaluation :
4

Other than the fees going up every year it was a great storage facility

SUSAN F.  |  Expérience générale 
Évaluation :
5

Everything about the place was great. You have an awesome team there!

Kenneth F.  |  Expérience générale 
Évaluation :
4

With the exception of a leak last July a very efficiency storage operation

Howard C.  |  Expérience générale 
Évaluation :
5

Convenient & great staff.

Peter D.  |  Expérience générale 
Évaluation :
5

Great prices and friendly professional employees.

kathleen v.  |  Expérience générale 
Évaluation :
1

I was they're to rent a unite. The peron who helping me name was Tristan he rent me the wrong unite. After he was finish and was helping me to check in he realized it was wrong.waiting on my refund st

Shaniesha C.  |  Expérience générale 
Évaluation :
3

The people are great . Staff is top notch!!!. We had water damage to somethings we had stored in the unit. Waiting to see the outcome. Staff was completely honest and let me know a sprinkler pipe was

William B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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